Workplace Communication: Multigenerational Workforce - Employee Classification Composed of Baby
Workplace Communication: Multigenerational Workforce - Employee Classification Composed of Baby
Workplace Dynamics
1. Diversity in the Workplace
Multigenerational workforce – employee classification composed of Baby
boomers, Generation X, Generation Y, Millennials, and Generation Z or Post-
millennials
Organizational culture – the way an organization operates, the attitudes the
employees have, and overall tone and approach to any given operation.
Multiplicities of Identities – differences in gender, ethnicity, language, beliefs,
and other attitudes.
2. Co-worker Relationship
3. Shared Leadership
4. Team Building
Written Communication in the Workplace
As the sender initiates the process, the intended reader is expected to respond
according to the nature of the business letter. The message, the purpose, and the target
receiver or audience must all be considered in writing business letter. The message and its
purpose should be clear for the letter to be properly understood by the intended receiver.
Tips for Effective Written Communication in the Workplace
Business letters are essential in the workplace, especially in the external operations of
an organization. It is through business letters that an organization can reach out to its
clients and vice versa.
Letter of Inquiry
A letter of inquiry, also known as a letter of interest, is written to ask for specific
information regarding a particular subject matter. Letters are usually written to inquire
regarding particular goods or service of a business.
Response to Inquiries
Letter of inquiry should always and promptly be responded to. Professional and
business ethics demand that the receiver of such letter take the action that the sender
expects.
Letter of Claim
A letter of claim is usually used in legal matters to assert some kind of wrongdoing. This
letter aims to notify the one responsible for the said wrongdoing and demands a response
that would address its effects. Claims are also used in context of legal matters especially in
the instances of a breach of contract.
Adjustment Letter
A letter of request reports situations which demand actions and decisions to be acted
upon. In the workplace, a letter request is a formal letter which requests a specific product or
service within the professional business context.
Standard Format of Business Letters
Full-block
Semi-block
Modified-block
Parts of a Business Letter
Most experts agree that a business letter should have at least the following seven parts in a
business letter:
1. Sender’s address. You don’t want the recipient to have to look up your address in order to
write a response. A phone number and email address can be included as well.
2. Date. It should be immediately apparent when the letter was written. That way, the
recipient can more easily be reminded of when and why the letter was written especially if
it revolved around a particular event or business situation.
3. Recipient’s address. You don’t want your assistant to have to look up the address to send
the letter (or you don’t want to have to look up the address again yourself).
4. Salutation. A “To whom it may concern” is a sure fire way to get your letter lining a
wastepaper basket. It’s important to have a name in the recipient’s address and
salutation, even if you have to call up the company or do some searching on LinkedIn to
find out who the letter should go to.
5. Body. It’s generally wise to stay professional and get to the point. As with any
communications, being clear and concise tends to reflect best on the writer.
6. Closing/signature. The signature gives a personal touch to the letter, shows exactly who it’s
from and that you approve the contents of the letter.
7. Enclosures. It’s important to have a list of any additional items enclosed with the business
letter, in case the recipient misplaces them.
Memos, Reports, and other Written Documents in the Workplace.
Memo are used for the internal undertakings of an organization whereas business letter
are used for external operations of the organization. Memos are more focused on the flow of
communication within the organization.
The following should be considered in writing a memorandum:
An incident report, also called accident report, records the occurrence of an unusual
even in the workplace.
Minutes of the Meeting
A meeting is a gathering of people to discuss, plan, make decisions, and resolve issues
together. For documentation purposes, a detailed and descriptive report is prepared.
The minutes of the meeting has the following components:
Introduction
1. In chronological order;
2. Factual, brief, and free from editorial comments or slanting of factual statements;
3. The gist or a recording of summary of the meeting and not a transcription of the
matters discussed; and
4. A verbatim report of parliamentary points, motions, resolutions and points of order.