Alejandra Dinarte

[email protected]

PROFESSIONAL Organized and dedicated Administrative Assistant with a proven track record of
SUMMARY providing exceptional customer service in fast-paced environments. Offering
keen attention to detail and strong decision-making skills to manage multiple,
concurrent tasks. Self-motivated work ethic with the ability to perform effectively
in independent or team environments.

SKILLS  Customer and client relations  Employee training and

 Marketing development
 Quality assurance  Social media knowledge
 Team Bonding  English fluency
 Administrative support

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE – GLOBAL CONSUMER 11/2020

to CURRENT
Equifax Costa Rica | Ulloa, Heredia
 Delivered exceptional level of service to each customer by listening to
concerns and answering questions.
 Handle consumer requests received via phone, mail, e-mail
 Perform verifications of any information maintained on the credit file
 Serve as back-up to other Equifax or outsourcing locations in regards to
consumer contacts
 Recommend changes or additions to existing consumer service policies,
practices, or procedures
 Problem resolution and special projects, as needed
 Contribute to team effort by accomplishing related results, as needed
 Handled more 16 calls per day to address customer inquiries and concerns.
ADMINISTRATIVE ASSISTANT & COMMUNITY MANAGER RRSS
06/2019 to 11/15/2021
Prisma Dental | San Jose , Costa Rica
 Helps to manage patient's dental care in Costa Rica, monitor, and
coordinate patients' dental treatment plans, educate them about their
condition, connect them with dental health care providers, and evaluate
their progress.
 Setting and implementing social media and communication campaigns to
align with marketing strategies.
 Providing engaging text, image, and video content for social media
accounts.
 Responding to comments and customer queries on time.

ADMINISTRATIVE/ OPERATIONS ASSISTANT 01/2011 to 04/2019

MorValue Management Corporation | Miami, FL
 Keep records, operations, and central point of contact for clients.
 Effective coordination of administration and increasing productivity.
 Handling and Resolving complaints, concerns, and suggestions, and
enforcing Rules & Regulations.
 Ensured client's satisfaction by creating superior services standards and
complying with Florida Business Department Regulations.
 Recognized for high diligence and ability to prioritized office tasks.
 Ability to multi-task and to succeed within strict deadlines.
 Follow proper procedures in opening accounts and requests for work
orders.
 AP/AR, Monthly Statements, Bank Reconciliations, Deposits, and Billing.
 Managed over 50 inbound and outbound calls from Key Account
customers, performing high level of communication and follow up.
AIR IMPORT AGENT 01/2006 to 01/2011
Expeditors Intl of Washington | Miami, FL
 Interacting with clients providing information to inquiries regarding air import
cargoes.
 Use of company tools, techniques, and follow procedures to identify issues
with customer cargoes.
 Working together with management to meet guidelines and compliance.
 Referring to complaints of service failure or errors to appropriate personnel
for investigation.
 Communicating solutions, successes, and opportunities to Administrators.
 Effectively manage multiple tasks and projects under pressure of deadlines.
 Managing special accounts between Asia, North, Central, and South
America through United States as Samsung Electronics, Eaton Electrical,
Hanes brand Inc, Hewlett Packard, Sun-microSystem, and VF Sportswear,
GE Healthcare, GE Industrial System.
 Processing monthly customer quality reports and performance scorecards.
 Negotiated and arranged transport of goods with shipping or freight
companies.
 Checked import and export documentation to determine cargo contents and
classified goods into different tariff or fee groups.
 Entered shipping information into computer system and estimated freight
and postal rates.
 Maintained excellent attendance record, consistently arriving to work on
time.
 AIR IMPORT AGENT-LEAD AGENT-TRAINER LEVEL 1 01/2003 to 01/2006
Expeditors Intl of Washington | San Jose, CR
 Communicated with Expeditors International customers by following up,
dispatching cargoes, customs process, and money collections of their
cargoes.
 Handling and Resolving complaints, concerns, and suggestions.
 Ensured client's satisfaction by creating superior services standards.
 Recognized for high mindfulness and ability to prioritize tasks.
 Ability to multi-task and to succeed within strict deadlines.
 Committed to continuing education, educating co-workers hand to hand
with Expeditors international educational system.
 In charge of sending and coordinate formal and preliminary notice of claims
for us customers.
 Processing of customer quality reports and performance scorecard.
 Checked import and export documentation to determine cargo contents and
classified goods into different tariff or fee groups.
 Negotiated and arranged transport of goods with shipping or freight
companies.
 Updated clients on cargo and mail statuses by closely monitoring receipt
and tracking processes.
 Entered shipping information into computer system and estimated freight
and postal rates.
 Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work ready to start
immediately.
 Resolved conflicts and negotiated mutually beneficial agreements between
parties.
 Managed quality assurance program, including on-site evaluations, internal
audits and customer surveys.

EDUCATION Associate of Technology | Digital Communications And Multimedia

EXPECTED IN 11/2021
Universidad Americana, San Jose, Costa Rica

Associate of General Studies 11/1993

Instituto De Alajuela, Alajuela, Costa Rica
 ACCOMPLISHMENTS  Coordinated weekly project team meetings and drafted agendas to increase
meeting efficiency.
 Responded to over 50+ customer inquiries each day.
 Data Entry - Reviewed and updated client correspondence files and
scheduling database.
 Responded to over 30+ customer inquiries each day.
 Successfully resolved 20+ customer issues per day.
 Computer Proficiency - Created PowerPoint presentations that were
successfully used for business development.
 Policy Development - Developed and implemented employee manual
outlining all proper business procedures and office policies.
 Training - Responsible for training all new employees to ensure continued
quality of customer service.
 Scheduling - Communicated with patients through phone, fax, email and in
person to schedule appointments and answer inquiries.
 Held first-point-of-contact for all internal and external communications with
executive-level officers.
 Recognized by customers and co-workers for expedient and effective
service.

OTHER STUDIES Agile with Atlassian Jira by Atlassian

AND Salesforce CRM system
CERTIFICATIONS Covid-19 Contact tracing – Johns Hopkins University
Risk Management Certificate – The University of Adelaide
Introduction to Data Analytics for Managers Certificate – University of Michigan
“Normas Basicas de Clasificacion Arancelaria” (S.A.C) Mar. 8, 2000.
Certified as Internal Auditor ISO 9000 on Nov 2, 2001

ADDITIONAL REFERENCES
INFORMATION Octavio Miguel Rueda – Property Manager, REO Specialist, Commercial Real
Estate Broker
Ph: +1(954) 594-0110
Katherine Solano – Software Engineer, GBS Data Corp.
Ph: 8316-7453
Maikol Arguedas Venegas – Tesorero Banco de Costa Rica
Ph: 8914-1010
Lic. Johana Aguilar – Medical Disembark Coordinator Care Team Carnival
Cruises
Ph: +1(305) 599-2600 ext. 22035
.