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IT Assistant

This document outlines the job description for an IT Assistant position. The IT Assistant will assist the IT Officer in ensuring IT systems run smoothly and efficiently, and provide technical support to employees. Key responsibilities include setting up computers and accounts, installing and troubleshooting software and hardware issues, maintaining systems and databases, and assisting end users. The ideal candidate will have a Bachelor's degree in computer science or a related field plus 1 year of experience, strong technical skills, and the ability to communicate clearly and help others.

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Ahmed Alwahsh
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101 views

IT Assistant

This document outlines the job description for an IT Assistant position. The IT Assistant will assist the IT Officer in ensuring IT systems run smoothly and efficiently, and provide technical support to employees. Key responsibilities include setting up computers and accounts, installing and troubleshooting software and hardware issues, maintaining systems and databases, and assisting end users. The ideal candidate will have a Bachelor's degree in computer science or a related field plus 1 year of experience, strong technical skills, and the ability to communicate clearly and help others.

Uploaded by

Ahmed Alwahsh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Doc. Ref.

 : ISO/JD/ITA
Edition : 001 Page: 1/2

IT Assistant
Job Title:
IT Assistant

Division:
IT Department

I-Function:
- To ensure that the IT systems in the company are functioning smoothly and efficiently.
- To assist the IT Officer as needed in providing services to the employees and system management.

II- Reporting:
- To the IT Officer
- To the Senior IT Officer
- To the Country Manager

III- Supervising:
- None

IV- Duties and Responsibilities:


- Provides assistance in the use of personal computer hardware, software, and specialized mainframe
technology.
- Sets up and configures desktop and Laptop computers, peripherals and accounts assigning security level.
- Installs software and installs and repairs hardware and peripherals.
- Tests programs as instructed by the IT officer.
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines
and/or escalates to the IT Officer as appropriate.
- Maintains systems, databases and web pages.
- Administers user accounts.
- Designs and produces basic reports.
- Sets up and submits production jobs and edits and debugs computer output.
- Transfers computer files between platforms.
- Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk
drives, and laser printers) and may assist with testing personal computers and peripherals on a network to
diagnose, hardware versus software problems.
- Maintains the IT department records;
- Follows up the policies and the procedures of the IT department.
- Provides daily support for computer network users.
- Assists in formatting computers and replacing parts as required.
- Assists with network and security management
- Assists with data storage architecture
- Provides user level technical support for end users, computers, printers, etc.
- Assists with end user system updates and monitoring. (Including: Patch management, spyware removal and
testing, virus checking, ensuring backup of data files, etc…).
- Assists with user management. (Adding and deleting users from AD, working with emails, etc.)
- Monitors printers, copiers, and fax machines to make sure they are working properly and getting regular
maintenance.
- Manages shared resources (disks, printers) and assign rights to users.
- Analyzes and registers problems faced by users on different hardware and software platforms.
- Manages users workstations, start up and shutdown schedules, regular backups, restorations, deals with crisis.
- Participates in the implementation of any new software purchased or upgraded (LIMS, Microsoft Dynamics
NAV, HRMS, ESS, CPS, Etc…)
- Gives support to users on peripherals, printer configuration/management, disk space optimization.
- Manages peripherals, like printers, scanners, cameras, etc.
- Keeps the inventory of the IT assets.
- Other duties as assigned.

This document is the exclusive property of ACTS. Any partial or total reproduction of any kind is forbidden without the prior approval of the Management.
Doc. Ref. : ISO/JD/ITA
Edition : 001 Page: 2/2

IT Assistant
V- Cooperation and Contact:
With representatives from the Internal Audit Department / External Auditors and all companies associated with
provision of goods or services to the company.
With all staff in all departments of the company.

VI- Qualification:
Education and Experience:
Bachelor’s Degree in Computer Science or in an IT related field with at least 1 year experience in a similar
position; or equivalent combination of education and experience.

Language Ability : (Arabic, English)


Arabic: Read, Spoken and Written
English: Read, Spoken and Written

Skills:
- Ability to assist and provide technical support to others.
- Ability to work under pressure in a fast moving environment.
- Willingness to work with many different people.
- Ability to be courteous and helpful.
- Ability to communicate clearly and precisely, both orally and in writing.

Computer Skills:
Internet software, E-mail, MS office, Inventory, database and software.

VII- Work Environment:


While performing his/her duties the IT Assistant might be exposed to environmental and physical hazards such as:
long sitting periods, long computer interaction periods, wet and/or humid conditions, precarious equipment and
working areas, fumes, miscellaneous weather conditions, loud noise and airborne particles.

Authorized by General Manager


Name: Date: Signature:

Agreed by IT Assistant
Name: Date: Signature:

This document is the exclusive property of ACTS. Any partial or total reproduction of any kind is forbidden without the prior approval of the Management.

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