SOP - Kitchen Stewarding - Pool Bar Cleaning

SOP - Kitchen Stewarding - Mobile Hot Box Cleaning

SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures

SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer

SOP - Kitchen Stewarding - Deep Fryer Cleaning

SOP - Kitchen Stewarding - Handling Glassware

SOP - Kitchen Stewarding - Handling Crockery

SOP - Kitchen Stewarding - Garbage Room Cleaning and Garbage Disposal

SOP - Kitchen Stewarding - Staff Canteen Service Duties

SOP - Kitchen Stewarding - Basics of Ware washing

SOP - Kitchen Stewarding - Dishwashing Machine Cleaning and Maintenance

SOP - Kitchen Stewarding - Dishwashing Machine Basic Working and DOs & DON'Ts

SOP - Kitchen Stewarding - Equipment General Control & Maintenance Knowledge

SOP - Kitchen Stewarding - Maintaining Cooking Ranges and Stove Burners

SOP - Kitchen Stewarding - Cleaning Automatic Coffee Maker / Espresso Machine

SOP - Kitchen Stewarding - Barbecue (BBQ) Trolley Cleaning

SOP - Kitchen / F&B Production - Rotating Rack Oven

SOP - Kitchen / F&B Production - Operating Food Processor in Kitchen

SOP - Kitchen / F&B Production - Plate Garnishing and Presentation

SOP - Kitchen / F&B Production - Operating Industrial Blender in Kitchen

SOP - Kitchen / F&B Production - Operating Meat Slicer / Slicing Machine

SOP - Kitchen / F&B Production - Operating Industrial Food Steamer

SOP - Kitchen / F&B Production - Using Cooking Equipment’s in Hotel Kitchen

SOP - Kitchen / F&B Production - Handling Rolling Stock / Trolley

SOP - Kitchen / F&B Production - Cooking Methods (Dry Heat and Moist Heat)

SOP - Kitchen / F&B Production - Food Handling and Sanitation

SOP - Kitchen / F&B Production - Microwave Oven Usage and Safety

SOP - Kitchen / F&B Production - Boiling Methods

SOP - Kitchen / F&B Production - Baking Food

SOP - Kitchen / F&B Production - Standard Food Service Temperature

SOP - Kitchen / F&B Production - Preparing and Handling Hot Foods

SOP - Kitchen / F&B Production - Preparing and Handling Cold Foods

SOP - Kitchen / F&B Production - Menu Planning and Menu Design

SOP - Kitchen / F&B Production - Store Room / Freezer - Hygiene and Management

SOP - Kitchen / F&B Production - Holding of Prepared Hot / Cold Foods in Kitchen

SOP - Kitchen / F&B Production - Receiving of Food and Raw materials

SOP - Kitchen / F&B Production - Purchasing Food and Raw Materials

SOP - Kitchen / F&B Production - Equipment Handling, Cleaning and Sanitizing

SOP - Kitchen / F&B Production - Pest Control Policies

SOP - Kitchen / F&B Production - Kitchen Closing Duties

SOP - Kitchen / F&B Production - Kitchen Opening Duties / Preparation for Kitchen Service

SOP - Kitchen / F&B Production - Kitchen Staff / Chef Personal Hygiene

SOP - Housekeeping - Babysitting Service

SOP - Housekeeping - Bed Making

SOP - Housekeeping - Cleaning bathroom tiles and mirrors

SOP - Housekeeping - Cleaning Shower curtain and Bathtub

SOP - Housekeeping - Cleaning sink and Vanity area

SOP - Housekeeping - Control Desk Activities

SOP - Housekeeping - Corridor Cleaning and Minibar / Mini fridge cleaning

SOP - Housekeeping - Departmental Policy setup

SOP - Housekeeping - Dusting Guest Rooms

SOP - Housekeeping - Entering rooms and greeting guests

SOP - Housekeeping - Extra Bed and Sofa Bed Making

SOP - Housekeeping - Floor pantry maintaining and cleaning

SOP - Housekeeping - Handling Guest Room Found Open

SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms

SOP - Housekeeping - How to Vacuum A Guest Room

SOP - Housekeeping - Key Control Procedures

SOP - Housekeeping - Lost and found Procedures

SOP - Housekeeping - Packing for Out of Order rooms

SOP - Housekeeping - Pest Control

SOP - Housekeeping - Prepare guest room for cleaning

SOP - Housekeeping - Restocking bathroom supplies

SOP - Housekeeping - Servicing guest rooms

SOP - Housekeeping - Taking messages and handling complaints

SOP - Housekeeping - Trolley / Maids Cart setting

SOP - Housekeeping - Turndown Service / Evening Service

SOP - Housekeeping - Turndown Service for VIP Guest & Club Floor

SOP - Housekeeping - Upholstery cleaning and vacuum fabric

SOP - Housekeeping - W/C or Toilet Cleaning

SOP - Laundry - Guest Laundry Collection

SOP - Laundry - Loading washers

SOP - Laundry - Packing and Delivery Of Guest Laundry

SOP - Laundry - Sorting and Marking Guest Laundry

SOP - Laundry - Sorting of uniforms and linen

SOP - Laundry - Tips for using Dryers

SOP - Laundry - Washing Of Guest Laundry [Sorting & Chemicals Quantity]

SOP - Public Area - Cleaning Elevators / Lifts

SOP - Public Area - Cleaning Front office / Lobby Area

SOP - Public Area - Cleaning Restaurants / Dining Areas

FO

Title Hits

SOP - Concierge / Bell Desk - Booking Requests and Procedure Hits: 54283
SOP - Concierge / Bell Desk - Check-In Service Hits: 6435

SOP - Concierge / Bell Desk - Departure Baggage Pickup Request Hits: 9637

SOP - Concierge / Bell Desk - Directing / Escorting Guest to Room Hits: 42348

SOP - Concierge / Bell Desk - Etiquettes and Manners Hits: 12306

SOP - Concierge / Bell Desk - Flower / Bouquet Request Hits: 10361

SOP - Concierge / Bell Desk - Guest luggage handling procedure Hits: 148065

SOP - Concierge / Bell Desk - How to Handle Baggage For Group Departure? Hits: 12078

SOP - Concierge / Bell Desk - How to Handle Restaurant Table Reservation Request? Hits: 10834

SOP - Concierge / Bell Desk - How to Tag Guest Luggage? Hits: 11494

SOP - Concierge / Bell Desk - Incoming Item or Packages DeliveryHits: 5958

SOP - Concierge / Bell Desk - Left Luggage Handover Procedure Hits: 15493

SOP - Concierge / Bell Desk - Left Luggage procedure Hits: 9062

SOP - Concierge / Bell Desk - Lost Luggage Hits: 13580

SOP - Concierge / Bell Desk - Outgoing Item To Be Held Hits: 3035

SOP - Concierge / Bell Desk - Paging Guest For Delivering Messages Hits: 28089

SOP - Concierge / Bell Desk - Preparation of Shift - Shift Handover Hits: 9100

SOP - Concierge / Bell Desk - Taking Messages / Parcels / Courier and Delivering to Room Hits: 12957

SOP - Concierge / Bell Desk - Valet Parking Hits: 15185

SOP - Concierge / Travel Desk - Airport Baggage Lost & Found Service Hits: 6537

SOP - Concierge / Travel Desk - Airport Pickup Service Hits: 9514

SOP - Concierge / Travel Desk - Car or Limousine Transfer for Arriving Guests Hits: 9659

SOP - Concierge / Travel Desk - Car or Limousine Transfer for Departure Guests Hits: 7703

SOP - Concierge / Travel Desk - Flight Reconfirmation Procedure Hits: 4674

SOP - Concierge / Travel Desk - Flight Ticket Booking Procedure Hits: 6778

SOP - Concierge / Travel Desk - Taxi Booking Hits: 6531

SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 52795

SOP - Front Office - Bill to company or Direct billing Hits: 54811

SOP - Front Office - Credit Card Acceptance In Hotel

Title Hits

SOP - Front Office - Do's and Don'ts Hits: 90229

SOP - Front Office - Doctor on Call / Procedure for Sick Guest Hits: 35596

SOP - Front Office - Door Service and Greetings Hits: 4579

SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 67455

SOP - Front Office - Foreign Currency Exchange Hits: 15988

SOP - Front Office - Generating Reports [Routine Report, Emergency Reports] Hits: 6278

SOP - Front Office - Guest Registration and Check in Process Hits: 234597

SOP - Front Office - Handling A Drunken Guest / Intoxicated Guest Hits: 34799

SOP - Front Office - Handling Disabled Guest Check-in and Check-out Hits: 18117

SOP - Front Office - Handling Express Check Out Hits: 33389

SOP - Front Office - Handling Group Check-in Hits: 75072

SOP - Front Office - Handling Groups - Pre arrival Hits: 66040

SOP - Front Office - Handling Guest Awaiting For Room Hits: 5870

SOP - Front office - Handling guest rebates or allowances Hits: 44479

SOP - Front Office - Hotel Medical emergency / Procedure for Medical Emergencies Hits: 35831

SOP - Front Office - How to check guest car before pick-up Hits: 23229

SOP - Front Office - How to conduct Briefing Hits: 50865

SOP - Front Office - How to conduct Operation Audit Hits: 29970

SOP - Front Office - How to Control Guest room keys Hits: 82270
SOP - Front Office - How to Cut Key Cards Hits: 26056

SOP - Front Office - How to handle cash advanceHits: 31498

SOP - Front Office - How to Handle Wakeup Calls Hits: 78901

SOP - Front Office - How to walk a guest to another hotel Hits: 42272

SOP - Front Office - On Queue or Wait Procedure Hits: 26366

SOP - Front Office - Open in room Safe/Locker On Request Hits: 4753

SOP - Front Office - Preparation before beginning the shift Hits: 32906

SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 28790

SOP - Front Office - Processing Credit Card Late Charge Hits: 129

SOP - Front Office - Room move procedure Hits: 57078

SOP - Front Office - Settlement of guest account at Checkout

Title Hits

SOP - Front Office - Staff Grooming And Hygiene Hits: 125713

SOP - Front Office - Telephone Etiquette in hotels Hits: 168230

SOP - Front Office - VIP Pre-arrival and Check-In Hits: 2510

SOP - Front Office - Vouchers and Gift Certificates Hits: 33470

SOP - Reservations - Amending or Modifying Reservations Hits: 43642

SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 26202

SOP - Reservations - How to handle reservation enquiry Hits: 93020

SOP - Reservations - How to turnaway reservation in hotels Hits: 34000

SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 32420

SOP - Reservations - Processing Cancellation Requests Hits: 32239

SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 28362

SOP - Reservations - VIP Reservation Standard Procedure