Net Promoter Score Worksheet

This document is a worksheet to calculate Net Promoter Score (NPS), a metric used to gauge customer satisfaction and loyalty. It prompts the user to enter the number of detractors, passives, and promoters from survey responses, then calculates the NPS based on those values, with a score of 0% in this example.

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Net Promoter Score Worksheet

Uploaded by

Speedriser

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Net Promoter Score Worksheet

Number of Detractors Number of Passives Number of Promoters

50 50 50

33% 33% 33%

Enter the number of detractors,
passives, and promoters in the Net Promoter Score
highlighted cells below the
headers. The spreadsheet will
then calculate the Net Promoter
Score based on these values.
0%
Number of Promoters Total Responses

50 150

33%

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Net Promoter Score Worksheet

Uploaded by

Net Promoter Score Worksheet

Uploaded by

Net Promoter Score Worksheet

Number of Detractors Number of Passives Number of Promoters

33% 33% 33%

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