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WEEK 9-10

TOPIC : FLIGHT RESERVATION

LEARNING OBJECTIVES:

1.Enumerate the different types of flight reservation

2.To perform flight and hotel reservations.

3.To familiarize with the basic travel documents and its

description.

TATM 311 :
COURSE: TOUR AND TRAVEL MANAGEMENT
Academic facilitator: CHIM Academic Community
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FLIGHT RESERVATION

Maria Dolores N. Salamanca,

MPA
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MANUAL RESERVATION

Even before the emergence of e-commerce and the

internet, the traditional way or placing a reservation
is part of travel services. This procedure involves
direct contact with the supplier’s staff by calling
trough regular phone (office landline) or mobile
phone. It is consider a more personal and fosters
customer-intermediary and intermediary-supplier
business relations.

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When placing a manual reservation with an Airline, one should provide
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the following information:

1. Sector/Leg Required – Sectors being travelled, from the point of

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origin to the point of destination. Ex. MANILA/SINGAPORE (MNL/SIN).

2. Specific date of Travel – The date the passenger(s) is/are traveling

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per sector/leg.

3. Flight Cass and Number – The flight and class preferred by the
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passenger(s).

4. Passenger Details – Number of passenger(s), name of passenger(s),

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with corresponding date of birth, and other information needed.

•Upon providing the above information, airline representative will give a

transaction status. It could be confirmed, waitlisted, or unable. A record
locator code (booking reference) will be issued by the airline staff for
future retrieval and amendments of the flight reservation.

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MANUAL FLIGHT RESERVATION DIALOGUE

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MANUAL FLIGHT RESERVATION DIALOGUE

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Travel Agent should be Click
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with the
Phonetic Alphabet
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Electronic Room Reservation

Lodging Website – Visit the official website of the accommodation establishment, follow the procedure system of
the website, while providing the information require as explained in the previous page of this chapter.

On-line Travel Portal – Go to the travel portal of the online travel agency, follow the procedure discussed in chapter
4, example used asiatravel.com.

Global Distribution System – First, subscribe to the GDS provider company to have an access as travel service
intermediary, perform the operational system designed by the GDS company provider to proceed with the room
reservation.

As mentioned earlier, the three method of placing a reservation also apply with other travel products supplier.
Follow the same procedure of the different method and provide information needed for individual requirements
of each travel supplier, namely cruises, attraction establishments, food service companies and land transportation
entities.

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OBTAINING CONFIRMATIONS
Reservation of hotel rooms, airline seats and other travel products is only the first part of the reservation process
to complete the process the remaining part is obtaining the confirmation.
Confirmation is the affirmation of the reservation requested from the travel product suppliers.
The modern way of getting the confirmation is though on-line, which make it faster and always available for the
intermediary personnel. There are instances where in confirmation cannot be received immediately due to some
factors encountered during the process. To mention regarding technical issue Itinerary tickets/receipts cannot be
send via email message due to poor internet connection. The status of the reservation can be sometimes waitlisted
that needs to wait for confirmation before the issuance of air ticket.

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ISSUANCE OF TICKET/VOUCHER

ISSUANCE OF TICKET/VOUCHER
By the time reservation and confirmation has been completed, The issuance of air ticket or hotel
booking voucher is the final step of managing reservation process. The ticket/voucher represents a
contract between the supplier and end-user, at the same time it can be a form of payment to the
travel entity.

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A travel agent must be familiar with the parts of an itinerary receipt, this is very useful upon issuance of the air

ticket and must be discussed by the intermediary to the end-user.

The example shown of an itinerary ticket/receipt has three main parts;

1. Booking details

1.1 Booking Reference – the record locator and confirmation code

1.2 Issued by – the name of the airline that owns the ticket in whose data base electronic ticket is

stored.

1.3 E-ticket number – starting with airline numeric code.(079 is the Philippine Airline’s code for tickets)

1.4 Name of passenger – name of passenger should be in order of Family name/first name/title

1.5 Date of Issue - date the e-ticket is issued.

1.6 Issuing agent – name of the travel entity issuing the ticket

1.7 Address – address/location of the issuing travel entity.

1.8 E-mail /contact nos. – contact details of the passenger

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2. Flight details

2.1 FROM/TO – the correct sequence starting from the city of origin and city of destination.

City name is spell in full next is the three letter code.

2.2 CC/FF – carrier code and flight number

2.3 Date – date of flights, using the two digits for the day and first three letters of the month.

2.4 ETD/ETA - estimated time of departure/arrival with airport name and terminal

2.5 Status – reservation status code

2.6 BC – booking class code

2.7 FB –fare basis code

2.8 FBA – free baggage allowance, indicate the allowed weight of the baggage.

2.9 NVB – not valid before the date specified.

2.10 NBA – not valid after the date specified.

2.11 ENDORSEMENTS/RESTRICTIONS- endorsement as an authorization from the airlines and restrictions

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3. Fare Details - ( Currency must be expressed in US$ dollars).

3.1 Air transportation charges – sum total amount of all the segments denoting the applicable
fare.
3.2 Taxes, fees, and charges – applicable taxes, aviation fees,, fuel charges and the like.
3.3 Insurance – passenger insurance fee
3.4 TOTAL – sum total amount of air fare, and taxes and other fees paid.

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• TRAVEL DOCUMENTS

Part of the travel services provided by a travel agency is assistance and

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advice for its clients in acquisition and processing of travel documents.

Documents required for leaving the country of origin and documents
required for entry to, and exit from the country of destination.

PASSPORT
•A Philippine passport is a travel document and is a Primary National ID
issued to citizens of the Philippines. It is issued by the Department of
Foreign Affairs and Philippine diplomatic missions abroad, with certain
exceptions.

•Under Republic Act No. 8239, also known as the “Philippine Passport Act
of 1996,” a Philippine passport is a document issued by the Philippine
government to its citizens requesting other governments to allow its
citizens to pass freely, and in case of need to give them lawful aid and
protection.

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TYPES OF PASSPORT

1. Regular (maroon)
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•A regular passport is issued to any citizen of the

Philippines applying for a Philippine passport. It
is the most common type of passport issued
and is used for all travel by Philippine citizens
and non-official travel by Philippine
government officials.

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TYPES OF PASSPORT
2. Official (red)
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An official passport is issued to members of the

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Philippine government for use on official business, as

well as employees of Philippine diplomatic posts
abroad who are not members of the diplomatic
service. It is the second of two passports issued to
the President and the Presidential family. As such,
this passport does not extend the privilege of
diplomatic immunity. Government officials are
prohibited from using official passports for non-
official business, and as such also have regular
passports.

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TYPES OF PASSPORT
• 3. Diplomatic (blue)

•A diplomatic passport is issued to members of the

Philippine diplomatic service, members of
the Cabinet, service attachés of other government
agencies assigned to Philippine diplomatic posts
abroad and Philippine delegates to international and
regional organizations. It is the first of two passports
issued to the President of the Philippines and the
Presidential family. This passport has a dark blue
cover and extends the privilege of diplomatic
immunity to the bearer.

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visa
A visa is a conditional authorization granted
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by a country to a noncitizen to enter and

temporarily remain within that country.
Visas typically include limits on the duration
of the noncitizen's stay, territory within the
country they may enter, the dates they may
enter, or the number of permitted visits.

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TYPES OF VISA
Transit visa, for passing through the country to a destination outside that country. Validity of transit visas
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are usually limited by short terms such as several hours to 10 days depending on the size of the country

and/or the circumstances of a particular transit itinerary.

Airside transit visa, required by some countries for passing through their airports even without going
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through passport control.

Crew member, steward or driver visa, issued to persons employed or trained on aircraft, vessels, trains,
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trucks, buses and any other means of international transportation, or ships fishing in international waters.

Short-stay or visitor visa, for short visits to the host country. Many countries differentiate between
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different reasons for these visits, such as:

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TYPES OF VISA
Private visa, for private visits by invitation of residents of the country.
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Tourist visa, for a limited period of leisure travel, no business activities allowed.
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Visa for medical reasons, for undertaking diagnostics or a course of treatment in the host
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country's hospitals.

Business visa, for engaging in commerce in the country. These visas generally
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preclude permanent employment, for which a work visa would be required.

Official visa is granted to officials doing job for their governments or otherwise representing
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their countries in the host country, such as the personnel of diplomatic missions.

Diplomatic visa is normally only available to bearers of diplomatic passports.

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