[TYPE THE COMPANY NAME]

Quality Plan
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HP

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Quality Plan

Table of Contents
1 Project Quality Plan Purpose................................................................................................3
2 Quality Management Method................................................................................................3
2.1 Quality Plan Processes.................................................................................................3
2.2 Project Overview...........................................................................................................3
2.3 Quality Standards..........................................................................................................3
2.4 Quality Tools &.............................................................................................................. 3
2.5 Quality Manager’s Responsibilities................................................................................3
3 Project Quality Assurance....................................................................................................3
3.1 Quality Assurance Procedures......................................................................................3
3.2 Project Monitoring Processes........................................................................................3
3.3 Project In-Process Quality Monitoring............................................................................3
4 Project Quality Control..........................................................................................................3
4.1 Project Deliverables.......................................................................................................3
4.2 Project Quality Control Procedures................................................................................3
4.3 Project Deliverables Test & Acceptance Process..........................................................3
4.4 Project Deliverables Acceptance Criteria.......................................................................3
5 Project Audits & Quality Reviews..........................................................................................3
6 Escalation Plan..................................................................................................................... 3
7 Quality Team........................................................................................................................ 3
7.1 Reporting Structure.......................................................................................................3
7.2 Roles & Responsibilities................................................................................................3
7.3 QA Training................................................................................................................... 3
8 Quality Plan Audit Log..........................................................................................................3
9 Revision History....................................................................................................................3
10 Quality Plan Approval........................................................................................................3
11 Appendices....................................................................................................................... 3
11.1 Project Quality Plan Sections Omitted...........................................................................3

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Quality Plan

1 Project Quality Plan Purpose

Identify the project quality plan’s purpose and how it meets specific project
needs.

2 Quality Management Method

Use the following sections to identify the project quality plan components or
modify these sections to meet your needs.
Managing project quality requires an approved quality plan encompassing three major quality
processes defined in Section 2.1. The quality plan is developed and approved during the project
planning phase to confirm major deliverables/milestone acceptance criteria and manage
approved project processes.

2.1 Quality Plan Processes

 Quality Assurance
Quality assurance activities focus on the processes being used to manage and deliver
the solution to evaluate overall project performance on a regular basis. Quality
assurance is a method to ensure the project will satisfy the quality standards and will
define and record quality reviews, test performance, and customer acceptance.
 Quality Control
Quality control activities are performed continually to verify that project management and
project deliverables are of high quality and meet quality standards. Quality assurance
also helps uncover causes of unsatisfactory results and establish lessons learned to
avoid similar issues in this and other projects.
 Project Deliverables and Processes Acceptance Criteria
Project team members and key stakeholders agree at the project planning stage on
formal project processes and major deliverable acceptance criteria that will be used to
evaluate final deliverable results before the results are formally approved.

2.2 Project Overview

Describe the background and context for the project to provide its justification.
Identify the business value of the proposed deliverables. This section can be
copied from the project charter or a similar document. The project
goals/objectives or scope statement is usually sufficient. The overview can
include a high-level view of the project schedule, assumptions, dependencies,
risks, and cost.

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Quality Plan

2.3 Quality Standards

List all quality standards previously defined by the company or organization that
this project will follow for its deliverables. Include a description of how the project
will satisfy the quality standards.

2.4 Quality Tools &

List all quality-related tools that the project will use how the tools will be used,
and who will be responsible for managing and reporting from these tools.

2.5 Quality Manager’s Responsibilities

Establish who will be the quality manager for the project and if this will be a full-
time or part-time role. Outline the quality manager’s responsibilities in that role.
Discuss how the quality manager will interact with the project manager and other
team members in accomplishing these responsibilities. Other quality
management roles and responsibilities for the project are outlined later in this
document.

3 Project Quality Assurance

Quality assurance helps to establish if a deliverable is acceptable based on the processes used
to create it. Quality assurance processes are used to evaluate overall project performance
frequently and to determine that quality reviews were held, deliverables tested, and customer
acceptance acquired.

3.1 Quality Assurance Procedures

List the major quality assurance activities and processes that the project will
include.

3.2 Project Monitoring Processes

Define the monitoring and control processes planned for the project and how
they will satisfy project quality standards and ensure project quality. Specify how
the quality manager will obtain project-related information and how that
information will be used to control the process.

3.3 Project In-Process Quality Monitoring

Describe the quality metrics and measurements to be used as a part of each
work process in the project. Identify in-process measurement points, and identify
who on the project team will be responsible for managing the quality metric
checkpoints.

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Quality Plan

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Quality Plan

4 Project Quality Control

4.1 Project Deliverables
Write a high-level description of all key, measurable deliverables of the project
that will be tested for satisfactory quality level.

Milestone Deliverable










4.2 Project Quality Control Procedures

List the major quality control activities and processes that this project will include.

4.3 Project Deliverables Test & Acceptance Process

Define the planned test and acceptance processes that will be used to validate
project deliverable quality, and describe how these processes will verify
deliverable quality.

4.4 Project Deliverables Acceptance Criteria

Define the deliverable quality acceptance criteria based on quality standards for
project deliverables as the criteria will be used in acceptance testing. Establish
how the criteria will be used to assess project quality.

5 Project Audits & Quality Reviews

Identify the project quality audits and reviews that will be performed. Discuss the
planned schedule. Describe how the results of these audits and reviews will be
factored into project planning and implementation. Discuss the process of
lessons-learned reviews and how those lessons can benefit the project team as
the project continues.

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Quality Plan

Project Quality Audit Planned Quality Review Comments

Review Date Auditor

6 Escalation Plan
Define the plan for escalating unresolved quality noncompliance issues up the
management chain. The standard initial level of escalation is from the project
manager to their immediate manager.

Escalation Management Title Name

Level

7 Quality Team
Identify quality-related responsibilities of the project team and list specific task-
related quality responsibilities, including responsibility for specific acceptance
tests and project audits.

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Quality Plan

7.1 Reporting Structure

7.2 Roles & Responsibilities

Project Team Role QA Responsibilities QC Responsibilities

7.3 QA Training
Task Skill Required Type Source
Code Reviews Source Language, Peer Classroom/ SEPO, Peer Review
Reviews OJT Process and Workshop
Hardware Reviews Hardware orientation training, Classroom/ Hardware Vendor or
technical knowledge OJT organization hardware
expert
Documentation System Development and Classroom/ SEPO, Peer Review
Reviews Documentation standards and OJT Process and Workshop
guidelines, Peer Reviews
Process Audits System Development Life Classroom/ ISO/IEC-15288, IEEE/EIA
Cycle Processes, Audit OJT 12207
techniques
Testing Testing Methodologies OJT
QA Management Project Management Classroom/ SEPO, Project Management
OJT Core Course (PMCC)
Metrics Data Collection and Analysis Classroom/ SEPO, PMCC

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Quality Plan

OJT
Problem reporting Configuration Management Classroom/ SEPO, CM Practitioner's
and correction action OJT Training
Tools Vendor supplied training Classroom/ Vendor
OJT
Code, Media, and Configuration Management Classroom/ SEPO, CM Practitioner's
Supplier Control OJT Training
Risk Management Classroom/ SEPO, PMCC, Risk
and Analysis OJT Management Process
Project Management Classroom/ SEPO, Introduction to Best
OJT Practices, PMCC, PMG

8 Quality Plan Audit Log

List all quality-related issues and resolutions resulting from quality plan audits
and reviews.

Quality Review Activity Issue Resolution

Date Reviewed

9 Revision History

Name Date Reason For Changes Version

10 Quality Plan Approval

Authorization
Prepared Manager Project Sponsor

Signature: Signature:

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Quality Plan

Print Name: Print Name:

Date: Date:

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Quality Plan

11 Appendices
If you determine that additional information is needed to effectively communicate
the project quality management information, add additional sections as needed.

11.1 Project Quality Plan Sections Omitted

List the section headers for any sections that have been intentionally omitted.

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