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Apple Score Card

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Atul rawat
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64 views

Apple Score Card

Sm

Uploaded by

Atul rawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SUBMITTED BY:- GROUP 1

ADARSH KUMAR SINGH- PGP23004


ADITI PORWAL - PGP23008
ADARSH SHARMA - PGP23006
AAYUSH JAIN - PGP23002
ADHIRAJ SINGH -PGP23007
STRATEGIC MANAGEMENT
APPLE COMPUTER Inc.: Maintaining the music business while
introducing iPhone and APPLE TV
Customer Perspective Financial Perspective

 Pricing index for Tier II customers  Return on capital employed


 Customer satisfaction index  Cash flow
 Customer ranking survey  Profitability
 Market share of Tier I customers  Forecast reliability
 Sales backlog

APPLE’s
Score card

Innovation and learning Perspective International business perspective

 %revenue from new services  Tender success rate


 Rate of improvement index  Rework
 Staff attitude index  Safety incident index
 # of employee suggestions  Performance index
 Revenue per employee  Closeout cycle

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