Scribd
Upload
36 views2 pages

Teleconference Roleplay Phrases

B2_business

Uploaded by

mgs
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
36 views2 pages

Teleconference Roleplay Phrases

B2_business

Uploaded by

mgs
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Suggested answers

The video has some problems


“You’re (very/ rather) jerky.” “I can’t see people at the edge of the room.” “Your image has
frozen.” “The image has disappeared.” “The image and sound are out of synch.”

You have problems hearing


“You’re quite quiet.” “Just a second, I’m going to turn the volume up.” “Can you try moving
the microphone?”

You can’t identify who is speaking


“Was that John?” “Sorry. Who was that just now?”

You don’t understand something


“I didn’t catch…” “

You need something repeated three times before you understand it


“Sorry, I still don’t get it.” “Could you just say that one last time?”

You need to temporarily hang up


“Maybe if we hang up and try again it will sort out the problem.” “Sorry, I need to speak to
this person for just two minutes. I’ll connect you again when I finish.”

Someone needs to step outside


“I have to take this, if you don’t mind.” “I’ll just go and get the documents. I’ll be back in a
second.”

You want to talk about something among just your side


“Can you give us a moment?” “We need to discuss this, if you don’t mind. I’ll just turn off
our mic for a second.”

There is an interruption your side


“Sorry, someone has just come in.” “Sorry, there’s a lot of noise outside. Someone will go
out and see what it is.”

Use a word that you are sure the other side won’t understand
“Can you explain what… means?” “I haven’t come across the term… before.” (for the
response)

Get a contribution from someone who hasn’t spoken (for a while or at all)
“John, did you want to comment on this?” “We haven’t heard what Jill has to say yet.”

You need to adjust your equipment


“Just a second, I’ll move it.” “If I just change this, hopefully…”

Someone takes a long time coming back from their break


“I’m afraid John hasn’t come back yet. I’m sure he’ll be back soon, but shall we start

Written by Alex Case for UsingEnglish.com © 2011


without him?”

Tell the other side they need to adjust their equipment


“The camera seems to be pointing in the wrong direction.” “Can you try moving/
adjusting…?

You need to email a document


“I’ll send it to you now.” “Just a second, I’ll find the document on my laptop and email it to
you now.”

Talk about a particular part of a document you all have copies of


“In the first section/ paragraph/ sentence/ bullet point…”

You have a technical problem that takes you three attempts to solve
“Let me try one last time.” “There is one more thing we could try.” “Third time lucky, I
hope.”

Someone leaves from your side and someone new comes in to take their place
“John has to go to another meaning, so Jill will take his place.” “John had to rush off, but
Jill has come in instead.”

Insist that people use their own names every time they speak
“Sorry. Can people identify themselves before they speak?” “It might be easier if people
said their names each time they speak.”

Interrupt someone
“Can I come in here?” “Sorry to butt in, but…”

Go off topic
“By the way,…” “That reminds me,…”

Take the conversation back to a previous topic


“Can we speak a little bit more about…?” “This brings us back to…”

Suggest a break
“Shall we take a breather?” “Does anyone else need a fag break?”

Strongly but politely disagree


“I’m afraid I can’t agree with you there.”

Written by Alex Case for UsingEnglish.com © 2011

You might also like