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Model Paper - Structure Business Communication/ Organizational Communication Section A (40 Marks)

This document outlines the structure of a model paper for a Business Communication/Organizational Communication course. The paper is divided into three sections (A, B, C) worth a total of 100 marks. Section A is worth 40 marks and includes multiple choice questions and rewriting business correspondence to avoid stylistic errors. Section B is worth 40 marks and requires selecting two questions to answer, such as writing a memo about a CSR program or an official letter in response to an unsatisfactory contractor. Section C is worth 20 marks and requires selecting one question to answer, such as discussing how audience is a crucial factor in presentations or how business communication is a form of strategic communication.

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29 views

Model Paper - Structure Business Communication/ Organizational Communication Section A (40 Marks)

This document outlines the structure of a model paper for a Business Communication/Organizational Communication course. The paper is divided into three sections (A, B, C) worth a total of 100 marks. Section A is worth 40 marks and includes multiple choice questions and rewriting business correspondence to avoid stylistic errors. Section B is worth 40 marks and requires selecting two questions to answer, such as writing a memo about a CSR program or an official letter in response to an unsatisfactory contractor. Section C is worth 20 marks and requires selecting one question to answer, such as discussing how audience is a crucial factor in presentations or how business communication is a form of strategic communication.

Uploaded by

me myself
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Model Paper - Structure

Business Communication/ Organizational Communication

Section A (40 marks)

Part 1

Answer all questions – MCQs

Part 2

Rewrite the following extracts taken from business correspondence to avoid stylistic errors

1. We cannot do anything about your problem.


2. This problem would not have happened if you had connected the wires properly.
3. I am writing to complain because I was very unhappy with the way I was treated in your
store today.
4. I have pleasuring in informing you.
5. We do not anticipate any increase in prices
6. I should be grateful if you would be good enough to advise us.
7. Please favour us with a prompt reply.
8. Please revert to us soonest
9. It will commence on 08 November 2011(Thursday).
10. I should be glad if you would consider my request.

Section B (40 marks)

Select two questions and write the answers.

1. Write a MEMO to your colleagues informing them of a CSR (Corporate Social Responsibility)
Programme implemented by top management. Give specific details about the programme and how the
staff can contribute to the cause. Ensure you showcase the benefits of such a programme to the
company, staff development and growth. (20 marks)

2. Write an official letter in response to the following situation:

The contractor that you have hired for a company project has not met the expectations of the client.
Write a letter of claim to the contractor displaying your disappointment, with suggestions for
improvement and/or options for terminating the contract with a refund or requesting the contractor to
bear the cost of extra works. (20 marks)

3. Write an e-mail to a website designing company, requesting them to design an attractive and user
friendly web site for your newly set up business. Briefly explain what you expect in an ideal company
website. (20 marks)

4. Write a press release illustrating the news of a new venture in your organization. (e.g.new
product/service/CSR project etc.)
Section C (20 marks)

Select one question and write the answer.

1. Your audience is the most crucial factor in order to make key decisions about your
presentation/speech subject, content, style and logistics. Discuss. (20 marks)

2. “Business Communication is a form of strategic communication.” Discuss.


(20 marks)

3. First impressions are imperative for job interviews. Discuss the preparation process to ensure success
at an interview. (20 marks)

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