Section A – Multiple Choice Questions (MCQs) (40 marks)

Answer all questions in this section. Choose the best answer for each question. (A, B,C or D). Each
question carries 1 mark.

1. Which of the following is NOT a component in the Communication Model?

1) Sender

2) Messenger

3) Encoding

4) Receiver

A. All of the above

B. All, except (1)

C. All, except (2)

D. All, except (3)

2. What kind of information should be included in a resume?

1) Work experience

2) Education

3) Affiliation and membership

4) Letter of recommendation

A. All, except (1)

B. All, except (2)

C. All, except (3)

D. All, except (4)

3. What are the common barriers that impede communication?

1) Barriers with people

2) Barriers with words

3) Barriers made by cultural differences

4) Barriers made by distance

B. All, except (2)

C. All, except (3)

D. All, except (4)

4. Which of the following information should be included in minutes?

1) Date and venue of the meeting

2) Decisions made at the meeting

3) Comments from the members

4) Action to be taken by the members

A. All of the above

B. All, except (2)

C. All, except (3)

D. All, except (4)

5. When preparing to write for business purposes, the 4 Ps include:

1) Personal

2) Position

3) Polite

4) Professional

A. All, except (1)

B. All, except (2)

C. All, except (3)

D. All, except (4)

6. What should be avoided when engaging in business correspondence?

1) Choppy sentences

2) Passive sentences

3) Bias-free language

4) Clichés
 A. All, except (1)

B. All, except (2)

C. All, except (3)

D. All, except (4)

7. Which of the following is NOT a problem when calling for a meeting:

A. Personal agenda

B. Team spirit

C. Interpersonal conflicts

D. Cultural differences

8. Which of the following sentences about reports is NOT true?

A. A short report is meant to convey information in an efficient, compact format.

B. An annual report is usually published once a year for shareholders as well as for

employers.

C. A recommendation report examines a situation and concludes with specific

recommendations.

D. A proposal is a report written to convince a reader that a need exists and that specific

action should be taken to remedy that need.

9. Which of the following is NOT an external business written communication?

A. Complaint letter

B. Curriculum Vitae

C. Memo

D. Enquiries letter

10. Effective communication can ONLY be achieved when:

1) The audience is understood

2) Feedback is encouraged
 3) Thoughts are organised

A. All of the above

B. All, except (1)

C. All, except (2)

D. All, except (3)

11. It is best to use email communication under all of these circumstances, EXCEPT when:

A. time zones are different.

B. you want to reach a dispersed audience within a short time.

C. you want to encourage interaction and problem solving.

D. you are physically separated from the audience.

12. “To Whom It May Concern” is often used in the salutation line of a letter of:

A. appreciation.

B. congratulation.

C. condolence.

D. recommendation.

13. Which of the following statements about meetings is most inaccurate?

A. Less capable staff need more meetings so that they can follow instructions better.

B. Business people prefer to have meetings because they see that meetings are

C. Opportunities for professional growth and recognition.

D. Briefing meetings are the most important and brainstorming meetings are the least.

E. As businesses become more team-oriented, people attend more meetings than ever.

14. Which of the following sentences about memorandums are CORRECT?

1) Memorandums are used for informal communication.

2) There must be a complimentary close at the end of a memorandum.

3) Memorandums should be short, with a few lines of text only.

A. (1) and (2).

C. None.

D. All.

15. ___________ is not one of the 7 C’s of communication.

A. conciseness

B. character

C. correctness

D. clarity

16. An example of external communication is;

A. a meeting of employers in the purchasing department

B. a telephone call from the area manager to the branch manager

C. a conversation between a manager and an assistant

D. a letter from a supplier

17. The most important goal of business communication is,

A. favourable relationship between sender and receiver

B. organizational goodwill

C. receiver response

D. receiver understanding

18. Horizontal communication takes place between…

A. superior to subordinate

B. subordinate to superior

C. employees with same status

D. none of the above

19. Which of the following terms best describes grapevine as communication pattern?
 A. diagonal

B. Informal

C. serial

D. verbal

20. Which of the following is NOT a barrier to effective communication:

A. language

B. defensiveness

C. filtering

D. channel richness

21. communication is best defined as,

A. The act of sending and receiving messages by speaking or writing

B. The act of sending and receiving messages by speaking or writing in order to achieve a specific
goal/ goals

C. The act of communicating with anyone

D. The act of sending and receiving messages by speaking or writing with one person or more

22. to get the audience desired response, you need to think of,

A. Communicator, audience, message, messanger

B. Channel, messanger, image, common ground, profession

C. Communicator, culture, channel, message, audience

D. Channel, person, profession, image

23. if the communicator uses an emotional reason to persuade the audience for some action, he/she is
using

A. Ethos

B. Pathos

C. Logos

D. None of them
24. communicator’s credibility includes,

1) Rank

2) Expertise

3) Image

4) background

A. 2) and 3)

B. 1) and 2)

C. All above except 3)

D. All above except 4)

25. The complimentary close, ‘Yours faithfully’ is used when the saluatation is,

A. ‘Dear Sir’

B. ‘Dear Mr Perera’

C. ‘To whom it may concern’

D. Above all

26. what is incorrect about podium panic?

A. Everybody feels it

B. Only the weak people feel it

C. Most of the time, it is invisible

D. Practice will help you to overcome it

27. What is incorrect about netiquettes?

A. Don’t email angry

B. Use a polite and positive tone

C. Reply emails promptly

D. Don’t send too many or too heavy attachments

28. Which of the following is NOT the task of the chair of a meeting?

A. Encourage extroverts to talk more

C. Let the extroverts to control the meeting if necessary

D. Let the introverts to control the meeting if necessary

29. which of the following should NOT be followed to commit to ethical communication?

A. Should avoid plagiarism

B. Should distort the visuals

C. Should quote only what is beneficial for us when quoting someone.

D. Above all

30. Organizational communication is important in,

A. Identifying problems

B. Solving problems

C. Developing healthy relationships

D. Above all