LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM

RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 1 of 11

Audit Check List

  Check Points Compliance from Site

MRM
Maser list of records
Previous audit report.
MR name to be declared in the first management review meeting  
In case of change of MR at any point of time for any reasons , the new MR name has
to be declared in subseequent MRM  
Management review meetings have to be held every month & all points of the agenda
as given in sec 5.6 of PMP to be discussed.  
In case no points pertaining to some subjects , the point should remain in mom , with
a note that "no discussions are there in this meeting".  
Site to discuss points as given in MOM of KKRO in their MRM & show action
pertaining to those points.  
Where action has to be taken the details of who has to take & by what time it has to
be taken to be written in MOM.
 
Copy of MRM should be circulated to all sections.  
INTERNAL AUDITS
Ensure site audits by trained auditors & as per audit calender  
Ensute that the internal audit calender is approved & updated  
Ensure to have all audits as planned  
In case of any slippages in site audits, discuss the same in MRM & minute with out
fail.  
Check whether signature of auditees are available in audit notification,NCR sheet for
each audit.  
Check whether all NCRs (site level) were closed with evidences  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 2 of 11

Ensure to have closure of NCRs issued from region by Regional QMCC  

Prepare status of NCRs & ageing analysis ( for NCR's pending only )  
CUSTOMER COMPLAINTS & SATISFACTION
Open customer complaint register as per format  
Enter the detials of complaints as & when they were reported  
Give the details of the resolution & enter in register ,  
Acknowledge the complaint or close officially by sending a letter to customer
indicating the receipt with in 3 days .  

Intimate client the proposed target date if some time is required to close the issue.  

Close the issue officially with in the schedule date.  

The complaint register to be reviewed by MR & site incharge & a sign of evidence
required in register.  
In case no complaints are reported in a particular month indicate the same as " no
complaints in this month "& take a sign of the MR & site incharge.  
Ensure action plan & feedback on the below rated areas in Direct Customar
satisfaction reports.  
Send cost of poor quality data to region - quarterly  
QUALITY OBJECTIVES
Ensure Quality Objectives were prepared in line with the Quality Policy.  
Ensure Quality Objectives is approved by SPM  
Review Quality Objectives quarterly & send the review to SPM  
Prepare Departmental Quality Objectives & get approve by Project Incharge. Review
Departmental objectives monthly.  
Ensure that everybody knows the meaning of Quality Objectives.  
TRAINING
Identify the training requiements as noted in performance appraisal & send the copy
to SPM for information.  
Monitor the status at every 6 months interval  
© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 3 of 11

Ensure to have approved site level training calender for staffs & workmen  
Ensure that the trainings are being conducted & regularised in calender.  
Take sign / thumb impression of the participants.  
Update additional trainings also in calender.  
Ensure training evaluation for the perticipents as per format.  
PRODUCT QUALITY CHECK

Conduct product quality check as per the freequency given in PQC work instructions.  
Prepare PQR rating with all findings & observations.  
PQR can be done on final product as well as for any process (like
fabrication ,erection activity etc)  
PROJECT MANAGEMENT PLAN
Ensure to include all latest work procedures & ITPs for the items under your project.
( you can be asked to show certain WP by sampling from BOQ list.  
Discuss the changes in MRM everytime & issue relevant documents to users through
document control register. Maintain Superseded copy in separate file or destroy
except master copy.  
QC
Maser list of records
Previous audit report.
Ensure whether calibration plan & calibrated equipment list are available or not?  
Ensure sticker on the calibrated equipment with due date.  
Review all the calibration reports & put signature after accepting.  
All test certificates must be reviewed by QC concerned. Sign of QC required on them
( like cement , steel , structurals , brought out items, equipments etc.)  
Prepare site inspection report for all incomming brought out items checking the
availability of TCs, damage if any , etc. Observation to be written in report.  
Ensure to have adequate water in curing tank  
Prepare list of approved manufacturers / sources & ensure the list be displayed &
distributed to all section incharges , store , planing , A/C.  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 4 of 11

Maintain cube register , indicating mix design used ( if more than 1 design is available
in use.  
Ensure to have test reports from outside agency for the items mentioned in ITP like
water , initial tests for aggregates etc. Lab reports should be reviewed by QAQC
personal.  
Ensure to prepare WPS & PQR for all types ( filler & base materials , designs ) as
per code.  

Maintain list of qualified welders & WPS  

Ensure to verify the welding machines for correct output ( verify using tong tester ) &
maintain a record.  
Ensure to have proper earthing .  
Calibrate the mother oven & maintain a register for baking control of low hydeogen
electrode.  
Ensre to have portable ovens & check them for the temperature it is giving ( >70 0c ) &
its proper connection with mains all the times.  
At least a copy of Welder's I Card must be available with qualified welder.  
Ensure th availability of thermo chalks in case of pre / post heating is required to be
carried.  
Train your personnel including s/c workmen& ensure to get correct answers when
asked for.  
Maintain good housekeeping in yard , install debris collecting boxes / dustbins & give
strict instruction to all to use them without fail.  
Obtain MSDS ( material safety data sheet ) from manufacturer for chemical & such
type of material.  
Update your work procedure / ITPs from time to time based on finalized
materials / process.  

Product Quality check protocol

Monthly Quality reports

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 5 of 11

Calibration certificate for Batching Plant ,cube testing machine

protocol ,measuring weights, Digital balance

IS Code and standards as per ITP

NDT level II Certification

PLANNING
Maser list of records
Previous audit report.
Previous audit report.
Obtain controlled copy of the contract documents from region  
Receive kick off meeting minutes & follow.  
Prepare salient features of contract & circulate among staff.this is required to improve
the knowledge of staff about the requirements of contract.  
Ensure to have page numbers & identification marks ( company name / site name ,
date of preparation ) on all pages of the ACE.  
Ensure to have date of submission record of ACE  
Prepare the list of authorized signatories for indents , inspections etc.  
Ensure to upload the system compliance reports in the portal by 10th of every month.  
Show improvement in every aspects of our work ( like in material wastage ,
performance , productivity etc )  
Revise MPCS in case of any change.
 
No achievement of targets set , change of scope , change in time of completion ,
addition / deletion of items etc.  
Update MPCS with actual achievements - monthly  
Receive structured review meeting reviews & give confirmation to SPM on action
taken.  
Send confirmations / information as sought during review notes sent by region  
vendor evolution
© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 6 of 11

Bulk material reconciliation

S curve
catch up plan

S/C MANAGEMENT
Ensure to have  
1) registration details of the vendor or s/c for their capability  
2) performance report of the s/c in previous site ( if worked or working in ecc )  
Prepare cost comparisions  
Ensure to indicate the quality measure that have to be taken by s/c or vendor for the
work being awarded.  
In case of s/c with materials / specilaised include the ITP of ours in wo or else include
the clause in wo to submit.  
It was noted in several s/c registration module in eip that the details of
credentials are not entered , ensure to send the details of all s/c working in
your site to resource / your coordinator at kkro for updation.  
Give performance ratingof f&f s/c immidiately after completion of job & quarterly for al
other s/c or vendors.  
Restrict preparation of number of work orders on same vendor or s/c unless special
permission is sought for the same.  
DRAWING CONTROL/DOCUMENT CONTROL
Maintain drawing/document control register(hard or soft) as per latest format
( indicating superseeded drawing/document receipt status )  
Obtain list of drawing preparation & submition details from designing agency if design
is in our scope.  
Send the drawings status to all staff atleast once in a month.  
Remove all superseeded drawings from site circulation in case of revision.  
CLOSING
Attend windingup meeting & discuss demobilisation plan ( in case of site going to
close with in a month )  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 7 of 11

Prepare defect liability plan & submit to region.  

Prepare project completion report as per guideline given in PQP.  
Obtain project completion certificate from customer.  
SITE EXECUTION
Previous audit report.
1
Obtain construction program from planning & prepare micro planning & obtain
2 confirmation from planning.  
3 Prepare drawing register indicating the status of receipt & issue  
Indicate & inform to planning if any changes were made by client / consultant at site
4 level in drawings.  
5 Carry work procedures/ITP with you all the time during working.  
6 Record the findings of inspections or checks in relevant formats .  
7 In case of back-to-back s/c handling - obtain the program & status & monitor.  
Maintain resource planning & requirements record.
8  
Work methodology.
9
10 Departmental Quality objective plan/ review
11 ITP
12 Post concrete checks protocol.
13 Instruction to S/C for Monthly plan
14 Master list of record.
15 Daily progress report. & Monthly progress report
16 Catch up plan to achieve the construction schedule.
Monthly Data on productivity
17
18 WPS & PQR
19 Controlled copy stamp on all drawing
20 Sub contractor Training plan / Records
21
© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 8 of 11

Proper file system & Housekeeping.

22 Departmental organization chart
23 Risk identification and mitigation
STORES
Maser list of records
Previous audit report.

Departmental quality objective

Allocate space for " materials for inspection " , " rejected materials "  
Give item no's to all items stored.  
Departmental business objective.
Give rack no's to all racks.  
Maintain relevant registers for receipt & issues of returnable materials.  
Send " material receipt information note " to planning , site in charge , qaqc " for
information daily.  
Arrange to have inspections of the materials as per the circular for authorized
inspectors & incase of rejection-- arrange for replacement. Maintain record of
rejections ( separately )  
Maintain list of perishable materials & monitor their movements / issues.  
Summaries the list of authorized signatories of the sub contractors representatives &
display near issue counter.  
Send debit notes details & chargeable indents details to planning every fortnightly.  
Store the materials as per safety & quality regulations.  
Do not store materials directly on ground for any materials.  
Indicate relevant batch / lot no. In front of stock. do not keep any opened packs of
electrodes / cement / paint. Issue the same without removing the seal. Incase of any
opened /locally purchased electrodes were found then identify the same & indicate "
material only for temporary works "  
Indicate the quantity with batch in front of cement godown.  
Store diesel / petorl / greese in controlled - non inflammable godowns.change the
sand spread below the drums every fortnight.  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 9 of 11

Cement go down verification

Physical stock verses actual stock

Calibration certificate for weighing Machine.

MR rise, PO made and MRIN to be verify for any material.

Inventory control system to be established.

list of approved vendor

P&M
Master list of record

Previous audit report. & internal audit plan and records.

Prepared preventive maintenance schedule & update ( include all the equipments
that effect the quality of product )  
SAFETY
Maser list of records
Previous audit report. & internal audit plan and records.
Ensure to have project specific safety plan  
Identify the fire extinguisher location & prepare a sketch showing their location &
display in notice board & other prominent places.  
Identify the status of filling of fire extinguishers & stick a sticker indication the same.  
Identify a meeting place incase of emergency & notify the same to all.  
Conduct a mockup for checking the preparedness of emergency response.  
Barricade the excavations or hazardous areas.  
Identify different sheds / locations for full & empty cylinders & write the same on the
cylinders with chalk.  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 10 of 11

Ensure to have permanent connections to all electrical fittings & check the elcb &
record.
 
Verify & keep the track of all lifting equipments like cranes , d - shakles , slings , push
& pulls etc. & ensure to have traceability & load test certificates  
Maintain fitness certificates for all vehicles & lifting equipments like crane, hydra etc.  
Load test register
Safety Training records & evaluation
work methodology for erection.
Height and night work permit procedure.

Time office
Incoming and out going file to be maintained
Spot check for lab our and its verification with lab our report
lab our screening records to be maintained
Accounts Department

Previous audit report

Master list of
Departmental Business objective.
list of statutory and regulatory requirement .
Daily cash bank data statement is evidenced.
Physical stock verification .

Evidence for ledger reconciliation.

List of F/F bill
Performance report

GENERAL
Maintain file list with rev no up to date. Stick the sticker on top of the file / register .  
Keep your surroundings clean & hygienic.  

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED
 LARSEN & TOUBRO LIMITED ECC DIVISION QUALITY MANAGEMENT SYSTEM
RESPONSIBILITY MATRIX FOR IMPLEMENTATION OF QMS PROCEDURES Project Quality Plan ISSUE No. 4
SAIL-ISP RMHS –COAL & COKE AND BASE MIX PKG WP 16 WI 01 Page 11 of 11

Your formats list itself is your list of quality records go through the list & be ready to
identify.  
Maintain in coming & out going letter register.  
Ensure to have revised organization chart with date & rev no.  
Corrective & Preventive actions should be documented.  
Catch up plan, reason for delay & action plan is required where project schedule is
slipped.  
Variation of contract is required to be noted in approved format.  
Site has to maintained list of codes with codes controlled as "controlled Copy".  
Site NDT activity should be witnessed by Certified level II candidate only.  
Do not keep more than 100 kgs of gas (LPG/DA/Oxygen) in one location.  
Copy of certificates of an internal auditor must be kept at site.  

Prepared By Reviewed By

© LARSEN & TOUBRO LIMITED – ECC DIVISION 2004 – ALL RIGHTS RESERVED