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Customer Service Assignment

Customer service is the assistance and advice provided by a company to customers who purchase or use its products and services. It helps ensure customer satisfaction and encourages repeat business, boosting profits. Good customer service is important as it improves satisfaction and loyalty, turns one-time customers into repeat customers, and serves as a competitive advantage. When customers feel respected through excellent service, they will pay more and do repeat business. Tesla provides an example of good customer service by meeting customers' needs through convenient at-home repairs that respect customers' time. Customer service has become a basic requirement as organizations recognize how vital satisfied customers are to their continued operations.

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228 views

Customer Service Assignment

Customer service is the assistance and advice provided by a company to customers who purchase or use its products and services. It helps ensure customer satisfaction and encourages repeat business, boosting profits. Good customer service is important as it improves satisfaction and loyalty, turns one-time customers into repeat customers, and serves as a competitive advantage. When customers feel respected through excellent service, they will pay more and do repeat business. Tesla provides an example of good customer service by meeting customers' needs through convenient at-home repairs that respect customers' time. Customer service has become a basic requirement as organizations recognize how vital satisfied customers are to their continued operations.

Uploaded by

Joe Kau Zi Yao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Introduction

What is Customer Service?


Customer Service is the assistance and advice provided by a company
to those people who buy or use its products or services. It’s usually
happen during and after a purchase. Customer service is a criteria
factor in ensuring buyer satisfaction and encouraging repeat business.
They help to gain higher profit from sold products.

Importance of Customer Service


Customer Service shouldn’t just be a department. It should be the
entire company. There several points why customer service matters:
 Improved customer satisfaction and loyalty
 Turn one-time customers into repeat customers
 Turns disengaged customers into loyal followers
 Make it easy for customers to travel along the customer journey
 Serves as a competitive differentiator
 Portrays a positive brand image and reputation
By providing a good customer service, we will gain customer’s trust.
Most of the organizations prove that an increase in revenue because
of an excellent customer service. When customers fell that they are
being respected, buyers will pay more for better customer experience
based on how they feel they are treated. Based on the research, 70%
of customers will do business again with the company that resolves
their complaint. Customers are the most important people to any
organization. There would be no business if without customers
because they can choose to go anywhere else. Good customer service
is quickly becoming the deciding factor among customers. Therefore,
devote time to providing better customer service to grow your
business.
Example of Organization Customer Service
Tesla - Meet your customers where they’re at:
Tesla literally meets customers where they’re at by going to
customer’s home and fixing issues on their car. It’s convenient for
the customer because they don’t have to sit around a repair shop and
it can be scheduled on their own time. This is excellent customer
service. While you can’t always physically meet customers where
they’re at, there are multiple customer support options to allow
customers to contact you in the way that’s most convenient for them.
Customers value time and convenience, and as evidenced by Tesla’s
high prices, will even pay more for it.

Observation of Customer Service Over Years


It takes months to find a customer nut seconds to lose one.
Nowadays, customer service become a basic but important
requirement for every service industry. Every organization has
started improving their customer service since they know how
important it is. Not saying customers are always right, but remember,
customer is the reason why people have a job.

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