©TVET Curriculum Development, Assessment and Certification Council March. /April.

2021

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND

CERTIFICATIONCOUNCIL (TVET CDACC)

Qualification Code : 041306T4HRM

Qualification : HUMAN RESOURCE MANAGEMENTLEVEL 6
Unit Code : HRM/OS/BUS/CC/01/6

Unit of Competency : MANAGE ORGANIZATIONAL BEHAVIOUR

WRITTEN ASSESSMENT ASSESSOR’S GUIDE

SECTION A (40MARKS)
Answer all the questions in this section

1. Employees in organizations relates differently within the work environment that enhances
them to achieve their goals and objectives. List FOUR benefits of Human relations
theory in an organization. (4marks)

 Improves productivity.
 Considers the wellbeing of employees.
 Stronger relationships between workers and manager.
 Improves employee retention.

(Any 1 correct point each 1 marks)

2. As human resource manager you have realized that there’s a lot of benefit experienced
from the behavior of employee’s culture and values within the organization. Highlight
FOUR importance of organization behavior. (4marks)
 Skill Improvemen
 Understanding Consumer Buying Behaviour:
 Employee Motivation:

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©TVET Curriculum Development, Assessment and Certification Council March. /April. 2021

 Nature of Employees:
 Optimum or Better Utilization of Resources:
 Efficiency & Effectiveness:
(Any 1 correct point each 1 marks)

3. Company xyz is experiencing low productivity due to employee low morale. Outline FOUR
ways of motivation the management is likely to adopt to boost employees moral.
Conducive working environment. (4Marks)

 Provide adequate welfare services

 Flexible working hoursi.e day off, work breaks etc
 Good human relations
 Provide fare remuneration services
(Any 1 correct point each 1 marks)

4. XYZ company is experiencing high rate of conflict among its employees due to poor conflict
management .outline FOUR ways in which management may increase conflicts among
employees (4marks)
 unfair remuneration
 insufficient allocation of resources
 poor leadership
 poor communication channels

(Any 1 correct point each 1 marks)

5. An organization intends to change its corporate culture state FOUR factors that may have led to
change in corporate culture( 4marks)

 Leadership Change

 Technological Developments

 Mergers and Acquisitions

 Changes in External Environment
(Any 1 correct point each 1 marks)

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©TVET Curriculum Development, Assessment and Certification Council March. /April. 2021

6. Phychological needs is well stated in Abraham maslow’s heriacy of needs. Outline

FOURcomponents included in the physchological needs. (4marks)

 Prestige
 Intimate relationships
 Friends
 Feeling of accomplishment

(Any 1 correct point each 1 marks)

7. Human resource manager of Zion organization has been have challenges from employees groups
and teams. Outline FOUR ways of managing groups and teams in the workplace ( 4marks)

 Maintain good communication.

 Build positive working relationships.
 Acknowledge good work.
 be real
 be decisive.
 Delegate jobs to the right people.
 Manage conflict.
 set a good example.

(Any 1 correct point each 1 marks)

8. Tena has recorded the highest productivity as a result of groups cohesiveness .Outline FOUR
features of a cohesive group.(4marks)

 A common goal. High performing teams work to achieve the same, clearly-stated goal. ...
 Role clarification. People in the team need to understand their roles. ...
 Build trust. ...
 Open communication. ...
 Autonomy and responsibility. ...
 Diversity. ...
 Conflict. ...
 Build on strengths and learn from mistakes.

(Any 1 correct point each 1 marks)

9. A manager is having a wrong perception about an employee’s behavior. List FOUR factors that
may make him perceive employee’s behavior in that manner.(4marks)

 Employee’s culture and belief

 The character of the employee

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©TVET Curriculum Development, Assessment and Certification Council March. /April. 2021

 Work environment
 Managers attitude towards the employee.

(Any 1 correct point each 1 marks)

10. An organization is experiencing group ineffectiveness and inefficacy. Outline FOUR barriers
hindering their effectiveness.(4marks)
 Physical Barriers. Physical barriers in the workplace include: ...
 Perceptual Barriers. It can be hard to work out how to improve your communication
skills. ...
 Emotional Barriers. ...
 Cultural Barriers. ...
 Language Barriers. ...
 Gender Barriers. ...
 Interpersonal Barriers. ...
 Withdrawal

(Any 1 correct point each 1 marks)

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©TVET Curriculum Development, Assessment and Certification Council March. /April. 2021

SECTION B (60 MARKS)

Answer any THRRE questions in this section

11. (a) Tacho limited recently decided to provide to its employees welfare services as a motivational
factor which improved organizational performance. Discuss FIVE advantagesof motivation in
organizations. (10 marks)

 Higher productivity levels. If people are motivated to work faster and more efficiently, this will
lead to more output. ...
 Lower levels of absenteeism. ...
 Lower levels of staff turnover. ...
 Great reputation and stronger recruitment.
 Encourages teamwork

((Any 1 correct point each 2 marks)

b) Employees of LAD organization have recently gone on strike because of the new leadership
style adopted by the organization. Explain FIVE types of leadership styles that are likely found in
an organization.(10marks)
 Autocratic
 Authoritative
 Pacesetting
 Democratic.
 Coaching.
 Affiliative
 Laissez-Faire.

(Any 1 correct point each 2 marks)

12.a) Baraka Organization has been experiencing a lot of conflict that has affected their performance As
an Human resource manager discuss FIVE management methods of resolving conflicts. (10 marks)

 Negotiations
 Mediation
 Conciliation
 Diplomacy
 Peace building
 Arbitration
 Avoidance
 Collaborations

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(Any 1 correct point each 2 marks)

b) Lindo limited wishes to attract employees’ support for change in the organization. Explain FIVE
strategies that the management may adopt to achieve this. (10MARKS)

 Communication
 Gradually institute change
 Training
 Incorporate change agents

 Clearly define the change and align it to business goals. ...

 Determine impacts and those affected. ...
 Develop a communication strategy. ...
 Provide effective training. ...
 Implement a support structure. ...
 Measure the change process.

. (Any 1 correct point each 2 marks)

13 (a) It has been noted that the level of stress among employees of Mepo Limited has
increased. Explain FIVE effects of this stress on the organizations productivity (10marks)

 decreased organizational performance,

 decreased employee overall performance,
 high error rate and poor quality of work,
 high staff turnover, and absenteeism due to health problems such as anxiety, emotional
disorder.
 work life imbalance; depression and other forms of ailments such as frequently
experienced

. (Any 1 correct point each 2 marks)

(b) As a manager you have noticed an employee who has been absent form work due to a lot of stress that
has affected his performance. Discuss FIVE ways of stress management in an organization.
( 10marks)

 Encourage workplace wellness. ...

 Revamp the habitat. ...
 Allow for flexible hours and remote working. ...
 Encourage social activity. ...

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 Create quiet time. ...

 Provide onsite or distance counseling. ...
 Recognize your employees.

(Any 1 correct point each 2 marks)

14(a) Your organization has adopted the culture of Adhocracy, Explain FIVE benefits of using this kind
of organization culture. (10marks)

 There’s high profit margins and notoriety.

 Employees stay motivated
 There’s a goal realization
 It focus on creativity and new ideas,
 There is a professional development of employees

(Any 1 correct point each 2 marks)

(b) As a manager you are dealing with different types of employees in the workplace , Discuss FIVE
types of stress you are likely to notice from the employees affecting there performance. (10marks) qn14b

 anxiety.
 cardiovascular disease.
 depression.
 high blood pressure.
 a weakened immune system.
 Environmental, postural, emotional, dental and nutritional

(Any 1 correct point each 2 marks)

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