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Contoh Percakapan Pemesanan Kamar Via Telepon

1. The document is a transcript of a conversation between a guest (G) and a hotel reservation agent (R) where the guest books a room for 5 nights over the Christmas holiday period. 2. The guest books a standard room with a king size bed for 2 people arriving on December 25th for 5 nights, providing their credit card and contact details to guarantee the reservation. 3. The agent repeats the booking details back to the guest and provides a confirmation number, concluding the call by thanking the guest and looking forward to their stay.

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135 views2 pages

Contoh Percakapan Pemesanan Kamar Via Telepon

1. The document is a transcript of a conversation between a guest (G) and a hotel reservation agent (R) where the guest books a room for 5 nights over the Christmas holiday period. 2. The guest books a standard room with a king size bed for 2 people arriving on December 25th for 5 nights, providing their credit card and contact details to guarantee the reservation. 3. The agent repeats the booking details back to the guest and provides a confirmation number, concluding the call by thanking the guest and looking forward to their stay.

Uploaded by

Alpha Prime
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Contoh Percakapan Pemesanan Kamar Via Telepon

G. Good Morning
R. Good Morning reservation,__________ speaking how may I assist you?

G. Do you have room available?


R. Certainly sir/madam, may I know what date are you looking at, for how many person and
how many room would you need?

G. From December 25 for 5 nights this year, just one room, for 2 persons.
R. Just a moment please!, let me check the room availability…….
yes the room is available. May I have your name please sir/madam?

G. My name is________.
R. can you spell your name please!

G. B for bravo, I for India, L for lima, L for lima, Y for yengky, and Jones, J for juliet, O for
oscar, N for nency, E for eco, S for sierra.
R. Well Mr/mrs_________, is your visit for special occasion, such business or holiday?

G. It’s on our holiday and honeymoon trip.


R. Wow congratulation Mr/mrs_________ for this special holiday, we do have standard room
with garden view room and…..
 TV with 60 channels,
 shower,
 IDD telephone,
 air condition,
 mini bar and…..
 safety deposite boxes
we can offer you with a special rate USD 150 + 21% tax & service charge per room per
night, including breakfast. can I make the booking mr/mrs________?

G. Yes please! I’ll take it!


R. May I have your credit card number and the expiry date to guarantee the reservation
please?

G. Yes of course, my credit card is a visa and the number is 5544 3322 1100 and the expiry
date is November 2025
R. Thank you Mr/mrs__________, may I have your telephone number please?

G. My telephone number is 65.361.423077


R. May I have your email address please?

G. My email address is [email protected]


R. Thank you, and would you prefer king size or twin size bed?
G. A king size bed room, of course.
R. And would you like a smoking or nonsmoking room?

G. A nonsmoking room please!


R. And would you need a higher or lower floor?

G. Ground floor room please!


R. Have you got your flight details Mr/mrs_______?

G. Yes, SQ-942 at 12:05. (five past twelve)


R. Would you need an airport transfer?
we have sedan at USD 25 per car per way, minivan at USD 58 per car per way, and all prices
including tax.

G. We need a sedan please!


R. Well Mr/mrs_______, let me repeat your reservation, you will arrive December 25 for 5
nights, you book for 1 room for 2 person, in a standard garden view room with king size
bed, non smoking room, Ground floor. and undername mr/mrs_________, arriving by SQ-
942
at 12:05, you need a sedan. is that correct mr/mrs_________?

G. It’s excellent!
R. Thank you, and the cancellation policy is 72 hours prior to arrival.

G. It’s well noted.


R. Are you ready to take note of your confirmation number Mr/mrs_________?

G. Yes, of course.
R. Your confirmation number is 123456 and we will send the confirmation letter by email
to your email address, is there anything else Mr/mrs_________.

G. No, That’s all.


R. Thank you for your room reservation Mr/mrs__________, we look forward to welcoming
you to our hotel and have a nice day, good bye…

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