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Key Responsibility Areas For Different Positions & Department

The document outlines key responsibility areas (KRAs) for different positions and departments including sales executives, sales managers, customer care, human resources, and accounts. For sales executives, the KRAs include increasing sales, revenues, and profits while maintaining relationships with clients and market awareness. Sales managers have additional responsibilities of inspiring and coaching their team to establish shared ownership of results. Customer care maintains customer data and addresses queries, while human resources handles recruitment, employee records, and grievances. The accounts department prepares financial records, maintains commission details, and coordinates salary disbursements.

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1K views3 pages

Key Responsibility Areas For Different Positions & Department

The document outlines key responsibility areas (KRAs) for different positions and departments including sales executives, sales managers, customer care, human resources, and accounts. For sales executives, the KRAs include increasing sales, revenues, and profits while maintaining relationships with clients and market awareness. Sales managers have additional responsibilities of inspiring and coaching their team to establish shared ownership of results. Customer care maintains customer data and addresses queries, while human resources handles recruitment, employee records, and grievances. The accounts department prepares financial records, maintains commission details, and coordinates salary disbursements.

Uploaded by

nk1407
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KEY RESPONSIBILITY AREAS FOR DIFFERENT POSITIONS

& DEPARTMENT

KRA’s for Sales Executives

• Increase Sales , Revenues , Profits , Market share


• Maintain market awareness
• Controlling internal cost
• Meet a bottom line for the sales targets
• Maintain relationship with the clients
• Be up to date with changes in market

KRA’s for Sales Managers/Sr. Sales Managers

• All the goals of a sales executive +


• They need to have the ability to inspire a team.
• Provide Team leadership and coaching.
• Establish shared ownership for the results.
• Arrange weekly and monthly meetings with their team members.
• Try to train your team without actually doing the task at hand
yourself.
• Develop Team members to the fullest potential.
KRA’s for Customer Care

• Maintaining data regarding Sales in with respect to different


Divisions.
• Answering and Resolving queries of Customers as soon as
possible.
• Maintaining the details of Customers regarding their Address,
Phone Numbers, E-mail, Birthdays and Anniversary.
• Preparing and submitting reports on the of the Month for the
revenue generation by the Sales Team.

KRA’s for HR

• Handling Recruitment Process


• Keeping records of Employee Details, Attendance Records, Leave
Records etc.
• Ensuring a good working environment for the employees’.
• Resolving Employee Grievances and queries.
• Coordinating with the Accounts Department for Salary
Disbursements

KRA’s for Accounts Department

• Preparing monthly records of Receipts and Payments.


• Maintaining details of Brokers Commission.
• Preparing and Maintaining Salary Details and Coordinating with
the HR Department for Salary Disbursements.
• Responsible for payments to different company vendors.

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