Questions 1-2: Read a text aloud

Directions:

In this part of the test, you will read aloud the text on
the screen. You will have 45 seconds to prepare.
Then you will have 45 seconds to prepare.
Then you will have 45 seconds to read the text aloud.

Questions 1 of 11

Attention, New Star Shopping Center shoppers. The time is

now nine thirty, and the store will be closed in thirty
minutes. If you need assistance while making your final
selections, please ask any available sales representative. As
a reminder, we have extended business hours on Tuesdays,
Thursdays and Sundays for your convenience. Thank you for
shopping at New Star Shopping Center.

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

 Pronunciation

• [b] and [v]

bet [bet] – vet [vet]

[b] ban [bӕn] – van [vӕn]
boat [boʊt] – vote[voʊt]
[v] banish [bǽnIʃ] – vanish[vǽnIʃ]

•[d] and [ð]

den [den] – then [ðen]
[d] dose [doʊs] – those [ðóuz]
dough [doʊ] – though [ðoʊ]
[ð] dare [der] – there [ðer]

•[f] and [p]

faint [feint] – paint [peint]

[f] fair [fer] – pair [per]
face [feis] – pace[peis]
[p] fan [fӕn] – pan [pӕn]

• [l] and [r]

lace [leis] – race [reis]
[l] light [lait] – right [rait]
lice [lais] – rice[rais]
[r] lack [lӕk] – rack [rӕk]
pronunciation eliminated

Bus stop Against the Contract to

Next to What time Restaurant coupon

should do Grilled fish Breakfast time

had to just tell us Can’t find

Should be Important call Moved to

connected pronunciation

Seated at Piled up In a circle

Mixed up Given us Attend a conference

Placed on Talk about reserved a room

Tour at Lined up Cleaned every

Foreign words & Proper noun

digital [dídƷɪtl]

concert [ká:nsərt]

terminal [tƷ:rmɪnl]

concept [ká:nsept]

content [ká:ntent]

announcer [ənáʊnsə(r)]

amateur [ǽmətə(r)]

Argentina [á:rdƷəntí:nə]

Athens [ǽθinz]

Australia [ɔ:stréiljə]

Italy [ítəli]

Moscow [máskou]

Portugal [pɔ:rt∫ugəl]

Vietnam [viètná:m]
 Stress

• You have reached the office of

White House Nutrition Consultants. /

• Although nobody / is currently available / to take

your call, / your healthy diet / is very important
to us. //

• Within three business days, / one of our counselors /

will call you / for a free initial consultation. //
 2. 기초 연습
Intonation

- Down Intonation

The newly employed teachers will begin work

tomorrow.
The shop provides customers with wonderful gifts!
Please stay on the line, and we will connect you as
soon as possible.
Which café do you think serves better food?

- Up Intonation

Are you willing to organize the event?

Do you have some time to review the contract for me?

- Up & down Intonation /

Do you speak English or French?
If you win a jackpot price, what will you do with
it?
The restaurant had delicious food, nice staff,
and a cozy atmosphere.
 2. 기초 연습
Pause

• Clayton’s Department Store / is proposing /

and exciting end of summer special /
on photographs. //

• Photos / are perfect / for displaying / in your

home, / decorating your office, / or giving as
gifts. //

• This month only, / get a set of forty wallet-size

prints / for free / when you schedule a session /
at our photography studio. //
 EXERCISES

Reading
- Advertisement (1)

• Are you looking for a place which is located in the

city? Right now, your perfect home is ①available at
Sapphire Building. These new luxury apartments are
easy to
②access Oxford Train Station, where these are several
bus stops and a number of subway lines. If you need
more ③details, you can visit our website.

① available [əvéɪləbl] ③ details [dí:teɪl]

② access [ǽkses]

• Are you looking for a place / which is located / in the

city? // Right now, / your perfect home is
available / at Sapphire Building. // These new
luxury apartments / are easy to access / Oxford Train
Station, / where these are several bus stops
/and a number of subway lines. // If you need more
details, / you can visit our website. //
 3. 연습 문제
Reading
- Advertisement (2)

• If you are looking for shoes that provide both style

and ①comfort, come to Joshua Footwear. We offer
shoes for men,
② women, and children in various sizes, prices and
design. In addition, our fitting ③ experts are available
in our store to help you choose the right pair of
shoes for you.

① comfort [kÁmfərt] ③ expert [ékspз:rt]

exhibition [eksɪbí∫n]
② women [wímin] exhibit [ɪgzíbɪt]
one woman [wʊmən] expert [ekspз:rt]
two women [wímin] explore [ɪksplɔ:(r)]
expect [ɪkspékt]

• If you are looking for shoes / that provide / both

style and comfort, / come to Joshua Footwear.
// We offer shoes / for men, / women, /
and children / in various sizes, / prices /
and design. // In addition, / our fitting
experts / are available / in our store / to help you
choose / the right pair of shoes / for you. //
 Reading
3. 연습 문제
- Announcement (1)

• Please attention, New Star Market shoppers.

The time is now nine forty-five, and the store will be
closed in twenty minutes. If you need ① assistance
while making you final ② selections, please ask for
help to any available sales ③ associate. As a reminder,
we have extended business hours on Fridays,
Saturdays and Sundays for your convenience. Thank
you for visiting at New Star Market.

① assistance [əsístəns] ③ associate:

[əsóʊsieɪt]
[əsóʊsieɪt]
② selection [sɪlék∫n] [əsóʊ∫iət]

• Please attention, / New Star Market shoppers.

// The time is now nine forty-five, / and the
store / will be closed / in twenty minutes. //
If you need assistance / while making you final
selections, / please ask for help / to any available
sales associate. // As a reminder, / we have /
extended business hours / on Fridays, /
Saturdays / and Sundays / for your
convenience. // Thank you for visiting / at New
Star Market. //
 3. 연습 문제
Reading
- Announcement (2)

• Before we start our regular staff meeting, I’d like to

introduce our new ① executive chef, Jeremiah Parker.
First, he’ll speak about his plans in the kitchen and
② strategies for the restaurant. Chef Parker is
looking forward to making a new menu for our
restaurant’s ③ appetizers, main dishes and drinks.

① executive [ɪgzékjətɪv] ③ associate [ǽpɪtaɪzə(r)]

② strategy [strǽtədᴣi]

• Before we start / our regular staff meeting, / I’d

like to introduce our new executive chef, /
Jeremiah Parker. // First, / he’ll speak / about
his plans / in the kitchen / and strategies / for the
restaurant. // Chef Parker / is looking forward /
to making a new menu / for our restaurant’s
appetizers, / main dishes / and drinks. //
Reading
- Broadcast (1)

• Now, it’s time for the latest traffic report from radio
news, Action-101. Right now, ① traffic is moving
② smoothly through most of the town. However,
because parts of Canal Street are under ③
construction, we have some heavy traffic in the city
center. For commuters in the area, we suggest that you
take a bus, travel by train or wait until later.

① traffic [trǽfɪk]] ③ construction [kənstrᴧk∫n]

② smoothly [smú:ðli]

• Now, / it’s time / for the latest traffic report / from

radio news, / Action-101. // Right now, / traffic
is moving smoothly / through most of the town. //
However, / because parts of Canal Street / are
under construction, / we have / some heavy traffic /
in the city center. // For commuters / in the area, /
we suggest / that you take a bus, / travel by train
/ or wait until later. //
Reading
- Broadcast (2)

• We have a big news for our listeners in Summerfield.

For the first time in three years, snow is in the ①
forecast. Nearly eight centimeters of snow will cover
the town. Because the snow will fall overnight, we
expect serious traffic
② congestion during morning ③ commute. Workers
are planning to clean the city roads, parking lots and
sidewalks.

① forecast [fɔ:rkæst] ③ commute [kəmjú:t]

② congestion [kəndᴣést∫ən]

• We have / a big news / for our listeners / in

Summerfield. // For the first time / in three years,
/ snow is in the forecast. // Nearly eight centimeters
of snow / will cover the town. // Because the snow
will fall / overnight, / we expect serious traffic
congestion / during morning commute. // Workers
are planning to clean / the city roads, / parking
lots / and sidewalks. //
 Reading 3. 연습 문제
- Telephone Message (1)

• Thank you for calling Fast Food Supply, where we

provide ① convenient delivery service to your home.
Press “one” to hear our special events, reschedule a
reservation, or confirm an ② existing order. To make
a new order, stay on the line and one of our
③representatives will be with you shortly. We
appreciate your business.

① convenient [kənví:niənt] ③ representatives [reprɪzéntətɪv]

② existing [ɪgzístɪᶇ]

• Thank you for calling / Fast Food Supply, /

where we provide / convenient delivery service / to
your home. // Press “one” / to hear / our special
events, / reschedule a reservation, / or
confirm / an existing order. // To make / a new
order, / stay / on the line / and one of our
representatives / will be with you / shortly. // We
appreciate / your business. //
 Reading 3. 연습 문제
- Telephone Message (2)

• Thank you for calling the technology issues hotline

here at Wise Repairing Center. Please follow the ①
instructions before we connect you with a ② mechanic.
Turn off your electronic device, unplug it, and
reconnect it to the power source. After you finish these
③ preparations, please press “one”. In a few minutes,
someone will be with you to provide assistance.

① instructions [ɪnstrᴧk∫n]] ③ preparations [prepəréɪ∫n]

② mechanic [məkǽnɪk]

• Thank you for calling / the technology issues hotline /

here / at Wise Repairing Center. // Please follow /
the instructions / before we connect you / with a
mechanic. // Turn off / your electronic device, /
unplug it, / and reconnect it / to the power source.
// After you finish / these preparations, / please
press “one”. // In a few minutes, / someone will
be with you / to provide assistance. //
 4.Questions
실전연습 1 of 11

Good evening everyone, here is the evening report.

Today’s top story is about weather. Because we have
had significantly dry conditions during this summer, we
are very pleased to forecast rain! In fact, our area can
expect nearly 4 days of wet weather. There will be
cloudy skies, strong winds, and continuous during this
period.

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

Questions 2 of 11

Welcome to this training seminar for our new data

management system. First let’s meet the manager of
technology team, Brian Smith. Brian will teach you how
to enter information, keep files and access customer
charts for your practical performance. After you finish
the training, he’ll be available to assist anyone who
needs it!

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

 Questions 1 of 11
►If you are looking for the freshest fruits and vegetables
in town, come to Beverly Market. You can come with
your entire family and pick your own cabbage, carrot
and corn. And this weekend only, you can taste free
samples of our famous honey. Before you leave, don’t
forget to visit our Beverly Bakery to enjoy our delicious
desserts.

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

Questions 2 of 11

Good evening, Aaron Fashion shoppers. This month only,

we’re offering a discount on tailoring service to
customers who make a purchase over fifty dollars. All
alterations can be finished in the store within one hour.
We can offer service on any kinds of clothes such as
dresses, trousers or jackets. To find out more about the
service, talk to the staff wearing a uniform.

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

 Question 3: Describe a picture

Directions:

In this part of the test, you will describe the picture on

your screen in as much detail as you can. You will have
30 seconds to prepare your response. Then you will have
45 seconds to speak about the picture.

Questions 3 of 11

PREPARATION TIME 00:00:30

 Questions 3 of 11

RESPONSE TIME 00:00:45

 Describe Pattern

In the background (of the picture)

On the left In the middle On the right

(side of the (side of the (side of the
picture) picture) picture)

In the foreground (of the picture)

● This is a picture of (a/an) ____________________.

● In the foreground (of the picture),

I can see ____________________.

In the background (of the picture),

I can see ____________________.

On the left (side of the picture),

I can see ____________________.

On the right (side of the picture),

I can see ____________________.

In the middle (of the picture),

I can see ____________________.

● S (is/are) wearing ____________________.

S (is/are) ____________________.

● It looks/seems like ____________________.

Describe Pattern - Place

office beach
meeting room outdoor market

laboratory downtown

classroom street

restaurant park

cafeteria campus

supermarket airport

yard train station

Describe Pattern –Human 1

* A woman * He/She has

is wearing ~ _____________.

* There is a * ex. She has

woman wearing a long brown
~ hair.~
* A woman * A woman with
~ is ___________.
Describe Pattern –Human 2

a suit a swimsuit a beard

a coat a rain coat a mustache

a shirt slippers long/short hair

a skirt a cap/hat brown hair

pants boots a ponytail

shorts gloves glasses

Describe Pattern –Human 3

calm joyful serious

peaceful excited pale

quiet delightful happy

 EXERCISES

Offices & meeting rooms (1)

sitting at a desk talking on the phone

working at a (desk/table) raising one’s hand

sitting infront of a table making a photocopy

sitting on a chair writing on the paper

using a laptop
giving a presentation
(computer)

talking to each other shaking hands

 3. 연습 문제
Offices & meeting rooms (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

• In the middle of the picture, the people are ____________________.

All of them are ____________________.
One of them is ____________________.
Some of them are ____________________.
The others are ____________________.

• All of them are ____________________.

• It seems like the people are ____________________.

 Market & Shops (1)

holding a
clerk
shopping basket

standing in front of paying for one’s

the shelves purchase

reaching for something helping customers

~ is crowded
browsing in the store
with people

pushing a ~ is not crowded

shopping cart with people

- TIP

1. All of them
The others
1
2 . Some of them
3 2
3. The others
 3. 연습 문제
Market & Shops (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

In the middle of the picture, a clerk is ____________________.
He is ____________________.

• Next to him, ____________________.

They’re ____________________.
The man is ____________________.

• In the background of the picture, ____________________.

• It seems like the store is ____________________.

Street & City (1)

walking along the street bus stop

walking the crosswalk getting on the bus

crossing a street at a
getting into a taxi
crosswalk

standing in a group waiting in line

riding a bicycle stoller

cars are stopped at

sitting on a bicycle
the red lights
using a smart phone
walking with a bicycle
 3. 연습 문제
Street & City (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

On the left side of the picture, a woman standing and _______________.
She is ____________________.

• ______________, on the right side, six people are _____________.

They are____________________.
It seems like they’re ____________________.

• In the background of the picture, ____________________.

• It seems like ____________________.

Park (1)

enjoying a picnic hiking

sitting on a picnic mat relaxing in the park

sitting around
sitting on a bench
the fountain

crossing one’s leg walking a dog

trees with full

of green trees
 3. 연습 문제
Park (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

On the left side of the picture, a man is ____________________.

• On the right side of the picture, ____________________.

she is __________________________.

• In the background of the picture, I can see____________________.

• It looks like it’s a ____________________.

Airport (1)

airport lobby runaway

check-in counter pulling a suitcase

 3. 연습 문제
Airport (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture if an airport ____________________.

• On the right side of the picture, a man is ____________________.

I can see ____________________.
He is _________________.

• On the left side of the picture, I can see ____________________.

In front of the counter, some people are ____________________.

• In the background of the picture, ____________________.

• It seems like the airport is ____________________.

Restaurant (1)

sitting around
enjoying dining
a table

looking at a menu pouring water

placing an order toasting with wine

serving food to
enjoying a meal
the customer

enjoying dining
 3. 연습 문제
Restaurant (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

• On the middle side of the picture. Two people are ____________________.

I can see some beers. He is _________________.

• On the right side of the picture, I can see ____________________.

• In the background of the picture, I can see ____________________.

Kitchen (1)

microwave oven kitchen cabinet

stove kitchen counter

cooking
 3. 연습 문제
Kitchen (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of a ____________________.

• ____________________, a woman is sitting at the ____________________.

She is ____________________
She is ____________________.

• In the background of the picture, a man is ____________________.

• I can see ____________________.

• It seems like they’re ____________________.

Theater & Performance (1)

stage watching the performance

applauding for
performing on the stage
the performance

playing a musical
singing into a microphone
instrument

playing the guitar

 3. 연습 문제
Theater & Performance (2)

Questions 3 of 11

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:45

• This is a picture of an ____________________.

• In the background of the picture, ____________________.

In the foreground of the picture, many people are ____________________.
I can see the ____________________.
Many people are ____________________.

• One woman is ____________________.

• It seems like the ____________________.

 4.Question
실전연습 3 of 11

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

Test

4.Question
실전연습 3 of 11

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

Test

4.Question
실전연습 3 of 11

PREPARATION TIME 00:00:45

RESPONSE TIME 00:00:45

 Questions 4-6: Respond to questions
Directions:

In this part of the test, you will answer three questions. For
each question, begin responding immediately after you hear
a beep. No preparation time is provided. You will have 15
seconds to respond to Questions 4 and 5 and 30 seconds
to respond to Question 6.

Imagine that an Australian marketing firm is

doing research in your country. You have
agreed to participate in a telephone interview
about resort accommodations.
 Question 4 of 11

When was the last time that you stayed in a resort

and how long did you stay?

RESPONSE TIME 00:00:15

Question 5 of 11

What do you like most about staying in a resort?

RESPONSE TIME 00:00:15

Question 6 of 11

What factor is the most important to you

when choosing a resort?
RESPONSE TIME 00:00:30
 Imagine that you are talking on the
phone with your friends.
You are talking about gym.

Question 4 of 11

Who do you usually exercise with?

RESPONSE TIME 00:00:15

Question 5 of 11

What time of the day you prefer to exercise? Why?

RESPONSE TIME 00:00:15

Question 6 of 11

Can you recommend any kinds of exercise

which I can do in a gym?
RESPONSE TIME 00:00:30
 Describe (Practice answers)

● What (~ What do you? What is/are? What (kind of)? )

What kinds of food do you eat for dinner?

➔ I eat Thai food for dinner.

What movie did you see for the last time?

➔ I saw a comedy movie for the last time.

● Where (~ Where do you? Where is/are?)

Where do you usually buy your dress?

➔ I usually buy my dress in the boutique.

Where do you usually buy grocery items?

➔ I usually buy grocery items at a grocery store.

Where do you usually find information on job openings?

➔ I usually find information on job opening
on the internet.
 Describe (Practice answers)

● Who ( ~ Who do you? Who is/are?)

Who do you usually go on a trip with?

➔ I usually go on the trip with my friends.

Who do you usually study with?

➔ I usually study with my classmates.

● Why ( Why do you? Why is/are?)

Why do you think many people eat fast food?

➔ (Because) people can save time and money.

Why do you think some people go to the cinema alone?

➔ The reason is that they can focus on the show.
 Describe (Practice answers)

● When (When do you? When is?)

When was the last time you went to amusement park?

➔ The last time I went to amusement park was
a year ago.

When do you usually take a vacation?

➔ I usually take a vacation in late April.

● Would you suggest~ / Could you suggest~

Could you suggest a place where I can buy some

shoes in your area?

➔ Sure, in my case I go to a shoe store in downtown.

There are many kinds of shoes and you can try it on. It
is easy to compare lots of shoes.
 Describe (Practice answers)

● How

How often do you cook?

➔ I cook three times a week.
How do you get to your school or workplace?
➔ I usually go to school by a school bus.

How far away is the nearest health spa from your house?
➔ It takes about 15 minutes on foot.

How much time would you wait for a delayed flight?

➔ I would wait for about 30 minutes.
 EXERCISES
Objects (Telephone interview : Smartphone)

Easy to use after-sale service save money

Read reviews online compare get some tips

Imagine that a company wants you to release a new

iPhone. You have agreed to participate in a telephone
interview about iPhones.

● When was the last time you bought a new iPhone?

Where did you buy it? (00:00:15)

- The last time ______ bought a new iPhone was ______________.

I __________ it __________________.
(I / two years ago / bought / on the internet)

● How often do you buy a new iPhone? (00:00:15)

- I buy a new iPhone _________________.

(from time to time)

● Which of the following is the most important information

when you buy a new iPhone? (00:00:30)
• Brand name
• The latest camera on iPhone
• Price

- For me ______________ is the most important.

The reason is that I am a _________. I have very ________________.
I am always looking for a way to _________________.
If the price is ____________, I can _______________.
So, _____________ is the most important for me.
(price / student / tight budget / save money / low-cost / save money / price)
 Objects (Telephone interview : navigation)

Imagine that an Italian marketing firm is doing research in

your country. You have agreed to participate in a
telephone interview about electronic navigation devices.

● When you travel, do you prefer to use a paper map

or an electronic navigation device? Why? (00:00:15)

- When I travel, I prefer to _______________________________.

The reason is that it is very ______________________.
(use an electronic navigation device / convenient)

● How far did you travel by using an electronic device for

the last time? (00:00:15)

- It ___________ about _____________________________. It was easy to follow.

(took / 30 minutes by train)

● Describe the last time you used an electronic navigation device. (00:00:30)

- The last time _______ used an electronic navigation device was ______________.
- I went to a different ________________. It was the first time for me to visit there.
- I ________________________ and I was confused.
- However, thanks to an electronic device, I could _______________________.
- It was easy to use.
(I / last month / town / got lost / find directions)
 Place (Telephone interview : Convenience store)

To go stop by Whenever I need

Friendly staff compare close to

Imagine that a American marketing firm is doing research

in your country. You have agreed to participate in a
telephone interview about grocery stores.

● How often do you go to a grocery store and what do you usually buy? (00:00:15)

- _______ go to a grocery store __________________

and I usually ____________ a ______.
(I / twice a week / buy / snack)

● Is it important for you to buy fresh food at a grocery store?

Why or Why not? (00:00:15)

- Yes, it is important for me. I often ___________________.

If I can buy fresh food, I can feel full ______________.
(skip breakfast / fast)

● What is the most important feature for you when you choose a grocery store?
Choose one of the items below and give some reasons. (00:00:30)
• Friendly staff
• A wide selection of times
• Location

- For me, _______________ is the most important.

- That’s because it is very ____________________.
- In my town, there are grocery stores near my school but
I always go to the ________ one.
- I can _______________________ and I can buy an item ________________.
- Therefore, location is the most important.
(location / convenient / nearest / save time / fast)
 Place (Telephone interview : Exercise)

Imagine that you are talking with your classmates. You

are talking about gym.

● Who do you usually exercise with? (00:00:15)

- I usually exercise _______________________.

- It is not _______________ and I can _________________.
(with my sisters / boring / get motivated)

● What time of the day do you prefer to exercise? Why? (00:00:15)

- I prefer to exercise _____________________.

- That’s because I _________ some free time ___________________.
(in the morning / have / in the morning)

● Can you recommend any kinds of exercise which I can do in a gym? (00:00:30)

- In my case, I like to ______________ an exercise class.

- The reason is that I can ______________ some skills and _______________.
- There are many _________________ of classes such as yoga, spinning,
cross-fit and so on.
- When I exercise _________________ other people, I don’t feel bored.
- Moreover, I can exercise __________________.
- So I think _________________ an exercise class is the best.
(attend / learn / get motivated / kinds / with / regularly / attending)
 Everyday life (Telephone interview : movie)

Focus on get some information kill some time

Study for an exam hang out release stress

Imagine that a British marketing firm is doing research

about movies. You have agreed to participate in a
telephone interview about watching movies.

● How often do you watch a movie? (00:00:15)

- I watch a movie about _________________.

(twice or three times a month)

● What kinds of movies do you like to watch? Why? (00:00:15)

- I like to watch ____________________.

- I can ____________________________.
(comedy movies / release my stress)

● If a well-known actor or actress appears on the movie,

will it affect your decision-making? Why or why not? (00:00:30)

- If a famous actor or actress _____________ on the movie,

it will ___________________ my decision-making.
- The reason is that I can be ________________ that it will be interesting.
- Their acting is great so I can enjoy the movie.
- I _________________________ worry about feeling _________________.
- I can have a good time.
- So it will affect my decision-making.
(appears / affect / sure / don’t need to / bored)
 Everyday life (Telephone interview : reading book)

Imagine that a publishing company in Canada is doing a

research in your area. You have agreed to participate in a
telephone interview about your reading books.

● Where do you like to read books? (00:00:15)

- I like to read books ____________________.

- The reason is that _____________.
(in the library / quiet)

● What was the last book you read? And who was the author? (00:00:15)

- It was a _________________.
- The author was a ___________________ Chinese author.
(novel / well-known)

● What is your main reason for reading books? (00:00:30)

- I usually read books to _____________ good GPA.

- I often read books for my ________________.
- I want to get high GPA.
- I don’t want to _______________ exam.
- Before the exam, I usually read books for a long time.
- I can _________ a lot of information.
- Then, I can know about lots of ___________________.
(get / major / fail in / get / knowledge)
 Activity (Telephone interview : holiday)

Go on a trip eat out make a good memory

Tourist site celebrate gather at one place

Imagine that an American marketing firm is doing a

research about your country. You have agreed to
participate in a telephone interview about holidays.

● Who do you usually celebrate the holidays with? (00:00:15)

- I usually celebrate the holiday’s ____________ my family.

(with)

● During the holidays, do your family members like to eat out a restaurant or
eat some home-made food at home? (00:00:15)

- During the holidays, my family members’ _____________

eat some home-made food.
- It is very ____________ and meaningful.
(like to / healthy)

● Describe the last holiday you spent. (00:00:30)

- The last holiday was a _________________ national holiday called “ “.

- Our relatives ______________ my at one place.
- I could _________________ my uncles, aunts and cousins.
- We _______________ some traditional food together and relaxed at home.
- I could have a great time _______________ my family members.
(Korean / gathered / meet / ate / with)
 Activity (Telephone interview : Travel agency)

Imagine that you are talking with your friend. You and
your friend are talking about using a travel agency.

● When you go on a trip, how do you make a plan? (00:00:15)

- When I __________ a trip, I usually make a plan ________ using a travel agency.
(go on / by)

● What are the disadvantages of using a travel agency? (00:00:15)

- _________________ disadvantages is that I need to

____________ the scheduled time.
(One of the / follow)

● I’m thinking about joining a group tour on my next trip.

How do you think about that? (00:00:30)

- I think it’s a great idea.

- The reason is that it is ________________ and people can ___________________.
- In my case, I often _________________ a travel agency to make a plan.
- They usually ________________ a hotel, flight and admission tickets.
- In addition, I don’t feel ______________ during the trip.
- So I think it’s a great idea.
(convenient / save time / use / reserve / confused)
 4. 실전연습
Imagine that a shopping mall in your area is
doing a research.
You have agreed to participate in a telephone
about shopping for shoes.

Question 4 of 11

What kinds of shoes do you usually buy?

RESPONSE TIME 00:00:15

Question 5 of 11

Do you like to look around the shoes stores?

Why or why not?

RESPONSE TIME 00:00:15

Question 6 of 11

Have you ever bought some shoes as a gift?

RESPONSE TIME 00:00:30

 Imagine that an American marketing firm is
doing a research in your area.
You have agreed to participate in a telephone
interview about cake shops.

Question 4 of 11
How far away is the nearest cake shop
from your school or workplace?

RESPONSE TIME 00:00:15

Question 5 of 11
Do you like to buy some coffee or tea
when you buy some cakes?
Why or why not?

RESPONSE TIME 00:00:15

Question 6 of 11
If there is a new cake shop in your town,
what is the most important thing? Why?
-Quick service
-Different menu
-Convenient seating area

RESPONSE TIME 00:00:30

 Questions 7-9: Respond to questions
using information provided

Directions:
In this part of the test, you will answer three questions
based on the information provided.
You will have 30 seconds to read the information before
the questions begin. For each question, begin
responding immediately after you hear a beep. No
additional preparation time is provided. You will have 15
seconds to respond to Questions 7 and 8 and 30
seconds to respond to Question 9.
 Question 7, 8, 9 of 11

Royal Travels Incorporation

Annual Meeting June 16, 1:00 PM - 5:00 PM

Century Park Hotel

Mark James
9:00 A.M. Welcome Address Chief Information
Officer
Maria Carla,
9:30 A.M. Overview of new products
General Manager
10:30 A.M. New product question and answer session

Noon Lunch

Financial Report Shiela Martha

1:00 P.M. Chief Marketing
Office
2:00 P.M. Financial report question and answer session

* For copies of annual financial report in advance, Clark Simon,

764-0934

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Preview Type (Question 7 )

Date, time, place

• On what date and where will
__________ be held?
• What is the date of
______________? • Will start?
• What time does ____________
start/begin? • [Title/It] will be held.
• Where will __________ be held?
• How much does it cost? • [Title/It] will take place.
• Could you tell me the [date, time,
location (venue)] of ______________?

schedule
• When does the session start? • is scheduled
• What is the first _________? • The topic is
• Who will lead the first session? • The presenter is
• will be lead by
 Preview Type (Question 8 )

Question Confirm Answer

• I heard that ~ • Yes

• Right? • Sure
• I understand that ~
• That won’t be a
• I know that ~
problem, right?
• I was told that ~ • Actually, no
• Is it correct?
• As far as I • I’m sorry, but
• Is it?
remember ~ you have
• Am I right?
• I remember ~. the wrong
information.

Question Confirm Answer

• Right? • Yes
• I’m interested in ~
• That won’t be a • Sure
• I want to ~
problem, right?
• I have some
• Is it correct?
questions ~ • Actually, no
• Is it?
• How can I ~ ? • I’m sorry, but
• Am I right?
Preview Type (Question 9 )

Time flow Answer

• Can you tell me all • Sure, there will be

the session before? 2 sessions.
• Can you tell me all • Sure, there are 2 sessions.
the session after? • First,
• And second,

Common Answer
• Can you tell me about all the
sessions which will be held
at?
• Could you give me [all the
details, all the information]
about the [Iectures,
• Sure, there will be
workshops, seminars,
2 sessions.
updates]?
• Sure, there are
• Can you tell me about all
3 sessions.
the sessions on?
• First,
• Could you please give
• Second,
me details of all the
• And lastly,
sessions led by?
• Can you give me all of the
details of is leading?
• Can you give me all the
details of (schedule) for
(date， day)?
Practicing
* Date

Date read

August 1 August first

September 4 September fourth

October 20 October twentieth

Tuesday, November
Tuesday, November 25,
twenty fifth, two thousand
2003
three
Monday, January twenty
Mon, January 26, 2015
sixth, twenty fifteen

* Time

Time read

6:30 A.M. six thirty A.M.

11:30 P.M. eleven thirty P.M.

5:00 P.M. five P.M.

16:30 four thirty

13:00-4:00 from one to two

From one thirty to two
1:30-2:30
thirty
Practicing
* Price

Price read

$4 four dollars

$9 nine dollars

$3.50 three dollars fifty cents

* Etc

Etc read

20% twenty percent

Room 5B room five B

flight number seven eight
Flight #789
nine

* Preposition (Time & Day & Date )

7:30 A.M. at seven thirty A.M.

February 6 on February sixth

on Wednesday,
Wednesday,
April twenty seventh,
April 27, 2016
two thousand sixteen
March in March

2018 in twenty eighteen

Practicing

* Preposition (Place)

Room 2B in room two B

in Beverly Hills, Los
Beverly Hills, Los Angeles
Angeles
Griffin Park and
at Griffin Park Observatory
Observatory
Ionia Avenue on Ionia Avenue

3rd floor on the third floor

* Preposition (name)

presentation by Ellen
Presentation, Ellen Meyer
Meyer
~ Lecture, Laura Smith ~ lecture by Laura Smith

Dinner, Ellen Meyer dinner with Ellen Meyer

Client Meeting, client meeting with
Laura Robertson Laura Robertson
Dinner, Ellen Meyer, Dinner with Ellen Meyer,
COF of MS the COF of EK
 EXERCISES
Business meetings (1)
Question 7, 8, 9 of 11
TESOL Conference 2015
Thursday, September 3, 2015
Aston University
8:00-8:30 A.M. Registration
Children being children: a case study
on the experiences of young children
8:30-10:00 A.M.
learning languages in a nursery school
– Mario Moya
The moral life of language –
10:00-11:30 A.M.
Joe Bennett
11:30-1:00 P.M. Lunch * Free with a coupon
Beyond motivation: language learning,
1:00-2:00 P.M. agency and the construction of
relevance – Simon Coffey
2:00-2:30 P.M. Postgraduate forum
The Smoke and Mirrors of Linguistics:
2:30-3:30 P.M. Challenging the hidden metaphors –
Martin Edwardes
* Coupons will be distributed during registration.

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Business meetings (2)
* Questions & Answer

was wondering if you could answer some

questions regarding it.

Q . _______________ is the conference ________________ and

will it be _______________?

A . It’ll be held on ____________, ____________________,

___________________________________________________.

Q . _______________ that _______________ is ____________________, right?

A . ____________________________________________________________ with
a coupon. And the _______________________________________________
______________________________.

Q . _________________ please tell me _______________________________?

A . Sure, there will be _______________________. First, Children being children:

a case study on the experiences of young children learning languages in
a nursery school ___________ Mario Moya will be ___________________________.
Second, ___________________________________________________ will be Joe
Bennett.
Education schedule (1)
Question 7, 8, 9 of 11

Washington Irving Adult and Continuing Education

Center Summer Class Schedule
Summer Sessions: May 2 – July 29
Free: $200 / course

Day Time Class Instructor

Art: Classical Keith
Monday 8:00-5:00 P.M.
Drawing Johnsons
Cooking:
1:00 -6:00 Janine
Tuesday Breads for
P.M Winchell
Beginners
Music: Guitar
Wednesday 9:00-2:00 P.M Mike Lee
Strumming 101
Cooking:
Thomas
Thursday 1:00-6:00 PM Cooking
Han
Fundamentals
Art: Pastel or Oil Trisha
Friday 8:00-5:00 P.M.
Painting Roberta
Music: Piano for Briana
Saturday 9:00-2:00 P.M
Beginners Sorano

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Education schedule (2)
* Questions & Answer

interested in taking a class.

I’m hoping you could give me some more information.

Q . Can you tell me on ___________________ the summer classes

_______________ and _________________________ they __________?

A . Summer Sessions are _________________________________________

an the fee is ______________________________.

Q . I heard ____________________________________________________________
will be on _____________________________, right?

A . _________________________________________________________. It will be held on

_______________________________.

Q . I __________________ from my work ___________________. So, can you give me

________________________ that I can ______________?

A . Sure, there are _______________________.

First, Classical Drawing class ___________ Mondays ____________ 8__________ 5
P.M. _________________ Keith Johnsons. And second, Pastel or Oil Painting class
is ___________ Fridays__________8 ____________5 P.M. ________________
Trisha Roberta.
 Personal Schedule (1)

Question 7, 8, 9 of 11

Kiewit Corporation
Itinerary: Jaycob Hales
Wednesday, April 6

Depart from Santa Ana, American

10:00 P.M. Airline Flight #110

11:30 P.M. Arrive in Miami (Four Season Hotel)

Thursday, April 7
10:00 A.M. Tour of Symex Corp. Operation Facility
11:00 A.M. Meeting: David Jones, COO of Symex Corp.
Lunch Meeting: David Jones, Full Moon Sushi
12:00 P.M.
Kitchen Bar and Lounge Restaurant
Friday, April 8
Lunch Interview with Sammy McDaniel,
12:00 P.M.
Journalist for Business Insider
3:00 P.M. Attend grand opening of Country Carver Outlet

7:00 P.M Depart for Santa Ana, American Airline Flight #989

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Personal Schedule (2)
* Questions & Answer

Hi, this is Jaycob Hales calling. I’m preparing for my

business trip to San Diego and I wanted to check the
details of my schedule.

Q . ____________ will I ___________________________________ and ______________

will I ____________?

A . You’ll ____________________ and you’ll

___________________________________________.

Q . ________________ who’s _________________________________. I was hoping

__________________ with him ________________ and it _______________________,
right?

A . __________________, ____________ you’ll _____________ a lunch meeting

__________________ David Jones ______________ Full Moon Sushi Kitchen Bar
and Lounge Restaurant _______________ 12:00 P.M.

Q . Can you tell me all the _____________ of my _________________________for

Santa Ana?

A . Sure there will be _______________________.

First, Lunch Interview _______________ Sammy McDaniel, ________________
journalist for Business Insider will be _____________ 12:00 P.M.
And second, you’ll attend grand opening of Country Carver Outlet
_________ 3:00 P.M.
Group Schedule (1)

Question 7, 8, 9 of 11

Blue Orient Travel and Tour’s

Vacation Package
Summer Getaway to Hong Kong

Half-day orientation (Panda

10:00 A.M.
Day 1 (May 2) Hotel)
3:00 P.M Night tour: Disneyland tour
Day 2 (May 3) 8:00 A.M. Full-day tour: Hong Kong City
Morning tour: Star avenue
9:00 A.M.
and Aberdeen Fishing Village
Day 3 (May 4)
Afternoon tour: Jewelry
1:00 P.M.
Factory & Factory Outlet
Day 4 (May 5) 9:00 A.M. Full Day Trip: Shennan City
10:00 A.M. Breakfast: Shui Trends Hotel
Day 5 (May 6)
4:00 P.M. Depart

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Group Schedule (2)
* Questions & Answer

Hi, this is Stephanie Brown. I heard about your summer

getaway package tour to Hong Kong and I want to know
more about it.

Q . On _______________ does the ____________________ and does it

________________________________?

A . ____________________________________ May 2nd __________ May 6th .

Q . _________________ you have ___________________ to _________________.

Is there anyway _________________________________ to
__________________________ for a ______________?

A . Actually, a full-day tour of Hong Kong city ________________________ Day 2,

May 3rd _______________ 8:00 a.m.

Q . I’m __________________________ taking ______________________. So you can give

me_________________________ about the _______________________________?

A . Sure there are _________________________________. First night tour, Afternoon tour

__________ Jewelry Factory & Factory Outlet is Day 3, May 4th _________ 1 p.m.
Product Launch Schedule (1)

Question 7, 8, 9 of 11

Slauson Multi-purpose Center

New product line: R-series Netbook

January 10 Workshop: Prototype 1

Focus Group Session 1: Customers'
February 5
demands in the market
March 16 Deadline for production line
April 1 Manufacturing begin
May 18 Discussion: Prototype 2
Focus Group Session 2: Release the
June 22-23
product and marketing
July 29 Product release

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Product Launch Schedule (2)
* Questions & Answer

Hi, this is Kyle. I heard that you just finished the timeline
for our new R-series Netbook. Since I haven’t received a
copy yet, I am hoping you can tell me a little bit more
about it.

Q . ________________________is the _________________and __________________

is it _________________?

A . Workshop ______________ Prototype 1 _____________________ January 10th.

Q . _________________ will __________________________ in ________________. Right?

A .__________________________________________________________________________
Manufacturing __________________________ April 1st.

Q . Can you tell me ________________________________ about

_________________________________?

A . Sure there are _________________________.

First, Focus Group Session 1 _________ Customers' demands in market is
___________ February 5th.
And second, Focus Group Session 2 ___________ Release the product and
marketing is ___________June 22th __________ June 23rd.
 Concert schedule (1)

Question 7, 8, 9 of 11

Avalon Jazz Bands

Concert schedule in San Francisco
(September 11-16)

Ticket
Date Location
Information
Sunday, Hotel Drisco
$100, All seats
September 11 (Grand Ballroom)
Monday, Hotel Adagio(Function Hall)
$80, All seats
September 12 Cancelled
Tuesday, The Scarlet Huntington
$110, All seats
September 13 (Banquet Hall)
Wednesday, Villa Florence
$70, All seats
September 14 (Garden Ballroom)
Thursday,
Taj Campton Place (Pavilion) $120, All seats
September 15
Friday, Fairmont Heritage Place
$130, All seats
September 16 (Event Center)

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Concert schedule (2)
* Questions & Answer

Hello, this is Caitlin. I hope you can answer some

questions for me about the schedule for the concerts in
Las Vegas.

Q . ______________ do the ________________________ and _______________?

A . _______________________ September 11th __________ September 16th.

Q . I know that _______________________________________, but

__________________________________about it. Could you please tell me about it?

A . _________________________________ a concert ___________ Monday,

September 12th _______________________________________.

Q . ________________________________________, so
____________________________________ to concerts that are
________________________. Could you please give me
_______________________________ ___________________________ about concerts
that ______________________________________?

A . Sure, there are ____________________________.

First, date is ______________________, __________________. Location is
_________________________ _________________. Tickets are ___________________
for _______________________.
And second, date is _______________, __________________. Location is
_________________________. Tickets are
_____________________________________________.
 Resume (1)

Question 7, 8, 9 of 11
Leonardo Mitchell
5423 Fort Hamilton Parkway Brooklyn, NY 11219
Telephone: (518) 457-3988
E-mail address: [email protected]

Desired Position Accountant

Cornell University, Master’s
Degree in Accounting, 2009
City College of New York,
Education
Bachelor’s Degree in Accounting
and Financial Management,
2002
Cost Accountant Manager,
Cerberus Capital Management,
Work Experience 2011- Present
Accounting Assistant, Harper
Collins 2005-2008
Certified Accounting Officer
Skills & Qualifications Registered Accountant
Fluent in Japanese and Italian
Reference Available upon request

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Resume (2)
* Questions & Answer

Hi, I’ll be interviewing Leonardo Mitchell soon, but I don’t

have his resume with me. I was hoping you could give me
some information about him.

Q . __________________ did he get his _____________________ from? And

_____________________ did he __________________________?

A . He got his _________________ in Accounting ________________ City College of New

York ____________ 2009.

Q . Many of our clients __________________________________; will Mr. Mitchell

___________________ our __________________________________________?

A . Sure he is ______________________________________________.

Q . __________________________________________________ of Mr. Mitchell’s

________________________?

A . Sure, ______________ cost accountant manager in Cerberus Capital Management

______________ 2011 ____________ present.
And ________________ accounting assistant _______________ Harper Collins
_____________ 2005 ______________2008
Interview (1)

Question 7, 8, 9 of 11
St. Michael Hospital
Schedule of Interviews
Wednesday, July 6
Conference Hall B

Time Applicant’s Name Position

1:00 P.M. Ashley Martinez Nurse manager
Physical
1:30 P.M. Melisa Patterson
therapist
Pathologist
2:00 P.M. Blake Griffin
assistant
Application
2:30 P.M. Tommy West
analyst
3:00 P.M. Celine Hawkins Clinical dietician
Senior network
3:30 P.M. Emmanuel Hansen
engineer

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Interview (2)
* Questions & Answer

Hi, this is Yvonne Hopkins. I’m one of the interviewers for

today’s job interview but I don’t have the timetable for
interviews. So, I was hoping you could answer some
questions for me.

Q . ______________is the _______________ and ______________

will it _________________?

A . __________________ interview for ________________________ is scheduled

_________________.

Q . ______________________________________, there is an interview scheduled for the

_________________________________________________________, right?

A . ______________________________________________________________________ is
scheduled ____________________.

Q . Can you give me all the details of the

_________________________________________________________
_____________________________?

A . Sure, there are ______________________________.

First, ____________________________________________________ is scheduled
___________ 1:30 p.m.
And second, ______________________________________________is scheduled
____________3:30 p.m.
 4. 실전연습
Question 7, 8, 9 of 11

Lytle Creek Community Center

Art Class Calendar
All classes $16: attendees must be 10 or older

Date Class Instructor

Jasmine, art teacher,
Fundamentals of
February 4 California Institute of the
drawing
Arts
Monette, photography
March 12 Basic photography
teacher, Yale University
Felix, art teacher, Cranbrook
April 16 Pottery
Academy of Art
Hailey, art teacher,
Figurative
May 20 California Institute of the
watercolor
Arts
Galvin, art teacher,
June 24 Abstract painting
Cranbrook Academy of Art
Jaden, art teacher,
July 28 Figure sculpture California Institute of the
Arts

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Question 7, 8, 9 of 11

2nd Information and Technology Conference

October 6th
Hotel Bel-Air
Fee: $90 in advance, $110 at the door

SCHEDULE
9:00 a.m.-9:30 a.m. Registration
9:30 a.m-10:30 a.m. Changes in robotics technology
Introducing new technology
10:30 a.m-12:30 p.m.
(informational video)
New products in market:
12:30 p.m-2:00 p.m.
Current Options
Catered lunch (vegetarian
2:00 p.m-3:00 p.m.
options available)
New ways for android
3:00 p.m-4:00 p.m.
development
4:00 p.m-5:00 p.m. Question and answer sessions

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:15, 15, 30

 Question 10: Propose a solution

Directions: In this part of the test, you will be

presented with a problem and asked to propose
a solution. You will have 30 seconds to prepare.
Then you will have 60 seconds to speak.

In your response, be sure to

• show that you recognize the problem, and
• propose a way of dealing with the problem.
 Question 10 of 11

Question 10 of 11

Respond as if you are the

In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:60

 Question 10 of 11

Question 10 of 11

Respond as if you are the

In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:60

Practicing

Name background call

Hello, this is ~
|’m calling about ~,
calling from - .
Hello, this is ~,
|’m supposed to~,
~ of ~.
I would like to ~,

As you know,

You see,

problem concrete
But, Could you -
Would it be possible
However,
for me to
The problem is that~ I would like to
It would be great
The thing is ~,
if you could - '"
Unfortunately,
 Practicing

- 메시지 파악이 안되었다면

Hi, this is (이름), (직책, 소속).

I just received your message about the issue that is
troubling you First of all, I’m sorry to hear that, but
please don’t worry about it. I’m happy to say that I
have a lot of great suggestions to make However, the
list of suggestions is really long. So, l’ll write you an e-
mail to you right away.Please check it and call me back
if you have any questions. Have a great day. Bye!

- 핵심키워드만 들렸다면

Hi, this is (이름), (직책, 소속)， calling about the

(핵심키워드 )problem. I understand that we’re having a
problem with the (핵심키워드)issue. But, we don’t
know how to handle the problem. So you need my
help with the (핵심키워드) problem, right? First of all,
I’m sorry to hear that, but please don’t worry about it.
|’m happy to say that 1 have a lot of great suggestions
t。make. However, the list of suggestions is really long.
So, I’ll write you an e-mail to you right away. Please
check it and call me back if you have any questions.
Have a great day. Bye!
 Practicing

- 내용을 들었다면

Hi , this is (이름), (직책, 소속) ，calling about the

(핵심키워드) problem. I understand that we’re having a
problem because (문제점 요약). [And / But], we don’t
know how to handle the problem. So you need my
help with the (핵심키워드) problem, right? First of all,
I’m sorry to hear that we’re in trouble. But, please don’t
worry because I have a good suggestion to make.
I think we should (해결책). I hope you are satisfied with
this suggestion. Have a good day. Bye!
 EXERCISES
Product shortage (1)

Hello, this is Marian. Since you’re my supervisor, I need your help. As you
know, I’m going to _________________________________________________________
_________________and I’ve been planning to use a___________________. for my
presentation. However, I just found out that _______________________________
technical support team is planning to_____________________________________.
The problem is that I was informed that ____________________________________
22
but___________________________________________________________So, now, I can’t
provide visual aid to our clients and it will leave bad impression to our
clients. Since it’s too late to ________________________________________________,
I really need your advice on what t。do. Since my presentation is
tomorrow, I really need your help soon. Please call me back as soon as
possible. Again, it’s Miriam.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should rent a portable projeclor for tomorrow’s meeting
 Product shortage (2)

If you don’t like this suggestion, why don’t you use my

projector? I have a portable projector at home. I could bring
it in.

[ Answer ]

Respond as if you’re the supervisor.

Hi, this is (name)， the supervisor, calling about the _________________

problem.
I understand that you’re having a problem because
________________________________________________________________,
________________________________________________________________.
________________________________________________________________.
________________________________________________________________.
And, you don’t know how to handle the problem.
So you need my help with the _____________________ problem, right?
First of all, I’m sorry to hear that you’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should _________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 Delivery error (1)

Hello, this is Emily, the manager here at ACE furniture store. Since
you’re the owner, I’m calling about a problem that I need your help
with. As you know, ______________________________________________________.
The bookshelves come in a box so our customers can assemble them
at home. So, ___________________________________________________________
this morning and 1 found a big problem.
_________________________________________, so I’ve checked other boxes
22
and ___________________________________________________________________.
I’ve contacted
[ Answer ] the factory and they’re going to send replacements, but
__________________________________________________________.
We’ve been advertising our sale heavily, so we don’t want to let our
customers down, so what can we do with the customers who come in
for the sale before we get replacements? Since our store opens soon,
please call me as soon as possible. Again, it’s Emily.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should offer a free delivery service and a 15 percent discount for
customers who want to buy the bookshelf until we get the replacements.
Also, we should offer sincere apology.
 Delivery error (2)

If you don’t like this suggestion, why don’t we take a

reservation first? You should also provide special gifts for
our customers to show our appreciation to our loyal
customers.

[ Answer ]

Respond as if you are the owner of ACE furniture store.

Hi, this is (name), the owner, calling about the _______________ problem.
I understand that you’re having a problem because
_______________________________________________________________ ,
_____________________________________________________________________.
_____________________________________________________________________.
_______________________________________________________________________.
And, you don’t know how to handle the problem.
So you need my help with the _________________________ problem, right?
First of all, I’m sorry to hear that you’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think you should _______________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________ .
I hope you are satisfied with this suggestion
Have a good day. Bye!
 Remodeling Problems (1)

Hello, it’s Marian, the owner of Brown Office Supplies.

Since you’re the store manager, I need to discuss a potential issue
regarding ______________________________________________________________.
As you know___________________________________________________________
while replacing shelves and lightings. However, we’re worried that our
customers may __________________________________________________________
______________________________________in
22 our store during the renovation.
Although we’ve thought about _________________________________________ ,
we’re[ Answer
afraid ]that _________________________________________________________
_______________________________________________. We want to make sure
that our customers have pleasant shopping experience. Please call me
back with some ideas that will be helpful for our customers to find
what they’re looking for during our renovation. Again, it’s Marian.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should give away flyers for their shopping and put some banners at
the entrance. So, people will know where to find things.
 Remodeling Problems (2)

If you don’t like this suggestion, why don’t we set up some

monitors in the store? We can install
some computers so our customers can look for products
they’re looking for at their convenience.

[ Answer ]

Respond as if you're the store manager.

Hi, this is (name), the store manager, calling about the _________________
problem. I understand that we’re having a problem since ______________
______________________________________________.
___________________________________________________________________________.
______________________________________________. __________________________,
__________________________. ________________________________________________.
But you don’t know how to handle the problem
So you need my help with __________________________ problem, right?
First of all, I’m sorry to hear that we’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should ________________________________________________________
___________________________________________________________________________
___________________________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 Parking space Problems (1)

Hello, it’s Frank, the senior manager of MILD Accounting Firm.

Since you’re my assistant, I need your idea.
You see, __________________________________ so we can’t use most of our
parking lot. However, __________________________________________________.
So, we’ve made an agreement with a nearby high school ____________
_____________________________________________________. However, _________
_________________________________________________
22 and some of our
employees have to work overtime to meet deadlines for important
projects. We] have to make sure _______________________________________
[ Answer
___from the school parking lot _______________________________________and
_______________________________________. So, please call me back with your
plan as soon as possible.
Again, it’s Frank.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should ask our employees to park their cars in our parking lot
If they have to work overtime.
 Parking space Problems (2)

If you don’t like this suggestion, why don’t we ask our

employees to use public transportation?
We can reimburse our public transportation fare for our
employees.

[ Answer ]

Respond as if you’re the assistant.

Hi, this is (name), your assistant, calling about the

___________________problem.
I understand that you’re having a problem since ________________________
____________________________________. ______________________________________
__________________________________________. ________________________________
__________________________________________________. _________________________
_________________________________________.___________________________________
______________________________________.
So you need my help with the___________________________ problem, right?
First of all, I’m sorry to hear that you’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should__________________________________________________________
____________________________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 Customer acquisition (1)

Man: We have one more topic to discuss at today’s meeting. Since

you’re all branch managers, I need your help. Our company
always carried ____________________________________________________
____________________________________________. But, recently, we’ve
started to carry ___________________________________________________.
The problem is that ______________________________________________
so they don’t buy them. 22
Woman: Wow, that’s a big problem. But, those instruments are
excellent
[ Answer ] quality and they have ________________________________.
We only need to ________________________________________, right?
Man: Exactly! So, I need your ideas on how we _________________________
_____________________________ to people. Please call me after the
meeting with your ideas.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should make a video of those instruments and put it on social
networking websites so people can learn the sound and how to play
them. Since words on the Internet spread like wildfire, it’ll work for sure.
 Customer acquisition (2)

If you don’t like this suggestion, why don’t we offer free

lessons for our customers who purchase the instruments?

[ Answer ]

Respond as if you’re one of the branch managers.

Hi, this is (name)， the branch manager, calling about the _______
__________________________________________________________________ problem.
I understand that we’re having a problem since ________________________
___________________________________________________________________________.
___________________________________________________________________________.
___________________________________________________________________________.
___________________________________________________________________________.
But, you don’t know how to handle the problem.
So you need my help with the __________________________________________
problem, right?
First of all, I’m sorry to hear that you’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should ________________________________________________________
___________________________________________________________________________
___________________________________________________________________________.
___________________________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 Get feedback (1)

Hello, it’s Mildred, the general manager of Pru-Life Burger. Since you’re
the assistant manager, I need your ideas on ____________________________
from our customers. The owner want to_________________________________
so we can __________________________________. But, we’re not sure ________
_____________________________________ in our store . So, we want to ______
___________________________________________________________________________.
Although, we’ve ______________________________________
22 to our customer
at our store ______________________________________________________________.
And [______________________________,
Answer ] some of them didn’t take it seriously.
However, we__________________________________________ so we can ________
_________________________________________________. So, please call me back
with your plan.
Again this is Mildred.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should provide small gifts for our participants.
Then, more people will be interested in our survey.
 Get feedback (2)

If you don’t like this suggestion, why don’t we hold

promotion events on the internet? Since words on the
Internet spread like wildfire, it’ll work for sure.

[ Answer ]

Respond as if you're the assistant manager.

Hi, this is (name)， the assistant manager, calling about the ___________
_________________________ problem.
I understand that we’re having a problem since _________________________
_________________________________________________.
____________________________________________________________________________.
____________________________________________________________________________.
____________________________________________________________________________.
But, you don’t know how to handle the problem.
So you need my help with the____________________________ problem, right?
First of all, I’m sorry to hear that we’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should _________________________________________________________.
____________________________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye
 Staff training (1-1)

Woman: We have a problem. ___________________________________________

in our technical support team. And whenever there are
meetings,_____________________________________________ with their
__________________________________________________________________.
So, when there are___________________________________, we ______
____________________________.
Man: That’s a big problem. If our _______________________________________,
22
they can________________________________ during their presentations
to our] clients. And it might _______________________________________
[ Answer
___________to our clients.
Woman: Exactly! Since we _______________________________________________
_____, we have to do something to manage all the meetings
________________________________________. So I need all of your
ideas. Please call me with your ideas after this meeting.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should hold training sessions for our employees.
So, they can learn how to prepare for meetings.
 Staff training (1-2)

If you don’t like this suggestion, why don’t we make a

recording video and put it on our website?
Then, our employees can watch it at their convenience.

[ Answer ]

Respond as if you are the manager.

Hi, this is (name)， the manager, calling about the ____________ problem.
I understand that we’re having a problem because ______________________
_______________________________________. ____________________________________
__________________________________________. _________________________________
____________________________________. _______________________________________
________________________________________.
But, we don’t know how to handle the problem.
So you need my help with the ___________________________problem, right?
First of all, I’m sorry to hear that we’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should, ________________________________________________________.
____________________________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 Staff training (2-1)

Hello, it’s Teresa from sales department here at OAK Coffee Company.
Since you’re the head of human resources, I’d like your help with our
new employees’ problem. As you know, we ___________________________
_________________________________________. And our new employees have
_________________________________________ and_____________________________
_________. The problem is that ___________________________________________
that they had to _________________________________________________________
22
they wanted because our employee’s didn’t have ______________________
_____________________________.
[ Answer ] However, we’ve ____________________________
_____________________________ to the employees. What can we do to
help our employees, so that we can provide better help for our
customers? Please call me back with a training plan to help our
employees. Again, it’s Teresa.

• key point :
______________________________________________________________

• problem summary :

*________________________________________________________________
*________________________________________________________________
*________________________________________________________________
*________________________________________________________________

• Solution :
* We should make training videos about our products and put it on our
website. We can give them a test monthly. Then, they’ll keep studying
our products.
 Staff training (2-2)

If you don’t like this suggestion, why don’t we can hold a

weekly training session? So we can train our employees
more efficiently.

[ Answer ]

Respond as if you're the head of human resources.

Hi, this is (name)， the head of human resources, calling about the
_______________________________________ problem.
I understand that we’re having a problem since _________________________
____________________________. _______________________________________________
___________________________________________________________. ________________
____________________________________________________________. _______________
_____________________________________________.
And, you don’t know how to handle the problem. “
So you need my help with _______________________________ problem, right?
First of a", I’m sorry to hear that we’re in trouble.
But, please don’t worry because I have a good suggestion to make.
I think we should _________________________________________________________
____________________. _______________________________________________________.
____________________________________________________________.
I hope you are satisfied with this suggestion.
Have a good day. Bye!
 4. 실전연습
Question 10 of 11

Question 10 of 11

Respond as if you are the assistant chief.

In your response, be sure to

• show that you recognize the problem, and

• propose a way of dealing with the problem.

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:60

 Question 10 of 11

Question 10 of 11

Respond as if you are the marketing chief.

In your response, be sure to

• show that you recognize the problem, and

• propose a way of dealing with the problem.

PREPARATION TIME 00:00:30

RESPONSE TIME 00:00:60

 Question 11: Express an opinion

Directions: In this part of the test, you will give

your opinion about a specific topic. Be sure to say
as much as you can in the time allowed. You will
have 15 seconds to prepare. Then you will have 60
seconds to speak

Question 11 of 11

Which would you prefer: studying alone or

studying by group?
Use specific reasons and examples to
support your opinion.

PREPARATION TIME 00:00:15

RESPONSE TIME 00:00:60

 Practicing

* If you ask an affirmative or negative

Do you agree or disagree with this following

statement? “Children should participate in a
theater while they are attending school."

• The first sentence : (I agree that + given sentences)

► I agree that children should participate in a team sports
while they are attending school.
► I have some reasons and examples to support my idea.

• The last sentence: (I agree with + Noun)

► Therefore, I agree with this statement.
 Practicing

* If you ask what is most important

What is the most important to you when you find job?

Choose one of the following options below and give some
specific reasons and examples.

► Salary
► Convenience of traffic
► Co- workers

• The first sentence : For me, salary is the most important.

► For me, convenience of traffic is the most important.

► I have some reasons and examples to support my opinion.

• The last sentence: For these reasons,

I think salary is the most important.
► For these reasons, I think convenience of traffic is the
most important.
 Practicing

* If you ask an advantage or disadvantage

What are the advantages of doing

exercise in person’s life?

• The first sentence : There are some advantages of

Given Exact Phrase
► There are some advantages of doing exercise in person’s life.
► One of the advantages is that (Oral advantage)
+ (illustrates the temptation)
► The other advantage is that (Benefits milting group)
+ Temptation is an example

• The last sentence: So, I think there are some advantages.

► So, I think there are some advantages.
 EXERCISES
Business

Business If related, I can say the following sentence

• To be successful, an employee has to work very hard.

• He needs to do his best and help other employees.

• If an employee has good work experience,

he can be noticed by other people.

• It can motivate others to work harder

• When all employees work hard,

the company can make a lot of profit.

● Question : Business (1 )

To be successful for a new employee what is the most important?

Choose one of the options below and give specific reasons and
examples to support your opinion

- Teamwork
- Knowledge
- Educational background
- Key sentence

I think ____________________________ is the most

important for a new employee to be successful.

► + I have some reasons to support my opinion.

-Reasons and examples

* ________________________, an employee has to work very hard.

* He needs to __________________ and help other employees.

* If an employee has good work experience, he can

__________________ other people.

* It can ____________________ others to work harder.

* When all employees __________________________________,

the company can make a lot of profit.

* I agree ____________________ to evaluate an employee,

asking his colleagues is the best way.

For example, I had a part time job at a restaurant

AII employees worked hard and helped each other.
Whenever the store was busy, we helped each other.
Thanks to the teamwork, our store could make a lot of profit.

-Finish the sentence

* So, I think _________________________is the most important.

[ Teamwork /to be successful / do his best / be noticed by /

motivate / work hard / teamwork ]
● Question : Business ( 2 )

Do you agree or disagree with this following statement?

“To evaluate an employee, asking his colleagues is the best way."
Give your reasons and examples to support your opinion.

-Key sentence

I agree _______________________________ to evaluate

an employee, asking his colleagues is the best way.

► + I have some reasons to support my opinion.

- Reasons and examples

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________
● Question : Business ( 2 )

For example, I had a part time job at mall.

There was a staff named Chatz.
She was a very hardworking person.
She was recommended by others.
She became a supervisor.

-Finish the sentence

So, I agree ____________________ this statement.

[ That ]

[ To be successful. An employee has to work very hard.

She needs to do his best and help other employees.
If an employee has good work experience.
She can be noticed by other people.
It can motivate others to work harder.
When all employees work hard,
the company can make a lot of profit ]

[ with ]
 Technology

* Technology If related, I can say the following sentence

• In our society, technology has developed a lot.

• Many people have their own smart phones.

• They can access the Internet whenever they want to.

• In addition, they prefer to shop items on the Internet.

• Information on the Internet has a great effect

on decision-making.

• That’s because words on the Internet spread like wild fire.

● Question : Technology (1 )

Some people believe that people in the future will not read paper
books because of e-books.
Do you agree or disagree with this statement?
Why or why not?
Give specific reasons and examples to support your opinion.
-Key sentence

I agree ________________________ people in the future

will not read paper books because of e-books.

► + I have some reasons to support my opinion.

-Reasons and examples

* In our society, ______________________________ has developed a lot.

* Many people have ______________________________ smart phones.

* They can ________________ the Internet whenever they want to

* In addition, they ___________________________

shop items on the Internet.

* Information on the Internet has a great ______________________

on decision-making

* That’s because words on the ________________________

Internet like wild fire

In my case, I like to read e-books.

I can read a novel book, a magazine or a newspaper by using my
smart phone.
It is very convenient and I can spend my time efficiently.
I hardly read paper books.

-Finish the sentence

* So, I agree ___________________________________ this statement.

[That / technology / their own / access / prefer /

effect / spread / with]
● Question : Technology ( 2 )

Do you think Internet advertisement is necessary for companies to

promote their services or products?
Why or why not ?

-Key sentence

I ____________ that Internet advertisement is necessary for

companise to promote their services or products.

► + I have some reasons to support my opinion.

- Reasons and examples

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________
● Question : Technology (2)

In my case, I often see online advertisement.

It includes a lot og information.
Also, it is easy to understand.
I can easily check the information before buying an item.

-Finish the sentence

So, I think that Internet advertisement ____________________ .

[ Think ]

[ In our society.
technology has developed a lot.
Many people have their own smart phones.
they can access the Internet whenever they want to.
Information on the Internet has a great effect on decision-making.
that’s because words on the Internet spread like wild fire. ]

[ necessary ]
 Education

* Education If related, I can say the following sentence

• These days, most parents are working.

• Also, most children are only-children.

• They spend too much time doing homework in schools.

• They don’t have enough time to make new friends or exercise.

• They need some time to release stress or learn social skill.

• If there is a new system, children can learn useful skills .

● Question : Education (1 )

What are the advantages of doing team sports while students are
in school?
Give your reasons and examples.
- Key sentence

There are some _____________________ of doing team

sports while students are in school .

► + I have some reasons to support my opinion.

- Reasons and examples

* These days, most ______________________________ are working.

* Also, most children are ______________________________ .

* They ________________ too much time _________________

homework in schools .

* They don’t have enough time to _______________ or exercise .

* They need some time to ______________________ or exercise .

* If there is a new system, children can learn _______________ skills.

When I was young, I often played sports with my friends.

We played soccer, baseball, basketball and so on.
It was very interesting and I could make many new friends.
We could have close friendship by playing team sports.

- Finish the sentence

* ___________________________ , there are some advantages.

[ advantages ] [ so ]
[ Parents/ only-children/ spend/ doing/ make new friends/ release
stress/ social skill/ useful ]
● Question : Education ( 2 )

Some people say that these days, parents are spending too much
money on private education.
Do you agree or disagree with this statement?
Give your reasons and examples to support my opinion.

-Key sentence

I agree ____________ these day, parents are spending

too much money on private education .

► + I have some reasons to support my opinion.

- Reasons and examples

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________
● Question : Education ( 2 )

In my case, I havea a cousin.

She is only 15 years old.
But, he is very busy because of private academies.
She needs to go to many academies after school.
I think she is spending too much time only on studying.

- Finish the sentence

____________________ , I agree _____________________

this statement.

[ That ]

[ These days, most parents are working.

Also, most children are only-children.
They spend too much time doing homework in school.
They don’t have enough time to make new friends or exercise.
They need some time to release stress or learn social skill.
If there is a new system, children can learn useful skills. ]

[ So / With ]
 Friends

* Friends If related, I can say the following sentence

• My friends and I share common interest.

• My friends can always understand me well.

• I can trust my friends and talk about any worries.

• My friends always care about me.

• So with their advice, I can solve many kinds of problems.

• Whenever I have some difficulties, I can have a conversation

with them .

•Thanks to my friends, I can get motivated.

● Question : Friends (1 )

What is the most important characteristic of friends?

Choose one and give your reasons and examples to support your
opinion
Honesty
Loyalty
Sense of humor
- Key sentence

For me, ___________________ is the most important for a

friend’s characteristic.

► + I have some reasons to support my opinion.

-Reasons and examples

* My friends and I ________________common___________ .

* My friends can always ________________ me __________ .

* I can ________________ my friends and talk about any ___________ .

* My friends always ___________________________ me .

* So, with their ______________________ ,

I can solve many kinds of problems .

* Whenever I have some _________________ ,

I can have a conversation with them.

* Thanks to my friends, I can ______________________ .

In my case, I have a friend named Chriselle .

She has loyalty so I can trust her .
These days, I get a lot og stress from getting a job.
I can talk about my worries and relieve my stress.

-Finish the sentence

* So, I think loyalty is ______________________ important.

[ Loyalty ] [ The most ]

[ share/ interest/ understand/ well/ trust/ worries/ care about/
advice/ difficulties/ get motivated ]
● Question : Friends ( 2 )

When you have some worries regarding your career, who is the
best person to get advice?
Choose one of the following options and give your reasons and
examples to support your opinion.
- friends
- Parents
- Relatives

-Key sentence

I think ____________ are the best to get advice when

I have some worries regarding my career.

► + I have some reasons to support my opinion.

- Reasons and examples

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________

• ____________________________________________________________________
● Question : Friends ( 2 )

In my case, I am a senior in my university

So, I am looking for a job and my friends are looking for a job
too.
We can share a lot of information on jobs.
It is very helpful for me.

-Finish the sentence

So, I think friends are ____________________________.

[ Friends ]

[ My friends and I share common interest.

My friends can always understand me well I can trust my friens and
talk about any worries.
My friends always care about me so, with their advice.
I can solve many kinds of problems.
Whenever I have some difficulties.
I can have a conversation with them.
Thanks to my friends.
I can ger motivated. ]

[ The best ]
 Environment, Public Transportation

* Environment or Public Transportation If related,

I can say the following sentence

• Saving environment is very important for people.

• Saving environment is easier than recovering

damaged environment.

• People should protect out environment for out children.

• People need to use public transportattion instead of

driving their own cars .

• When people use subway, they can avoid traffic jam and
they can be on time .
 4. 실전연습
Question 10 of 11

Do you agree or disagree with this

following statement?
“Children in these days have less creative
ideas than children in the past.”
Give your reasons and examples to support
your opinion.

PREPARATION TIME 00:00:15

RESPONSE TIME 00:00:60

 Question 10 of 11

Do you Think companies should

encourage employees to use public
transportation?
Why or why not?

PREPARATION TIME 00:00:15

RESPONSE TIME 00:00:60