CI Name L2 Organization

BI-AS-CPI IT RDM
DE-AS-AMES-STUDY-MANAGER IT RDM
DE-AS-COMETASSAY IT RDM

DE-AS-COLUMBUS IT RDM

DE-AS-INCELL-ANALYZER IT RDM

BI-CS-NBEINFOPEDIA IT RDM

DE-AS-CRN IT RDM
BI-AS-UNICORN IT RDM
BI-AS-UNICORN-NGXP IT RDM

BI-CS-XYBION IT RDM

BI-AS-QUATTRO-CM IT RDM
BI-AS-TRACEQ IT RDM

RDG-AS-TRP IT RDM

BI-AS-KNIME IT RDM
BI-AS-ISSA IT RDM

DE-CS-TCEP IT RDM

BI-AS-CSCS IT RDM

BI-AS-PIPELINE-PILOT IT RDM
BI-CS-DRUGDEV IT RDM
DE-AS-DRYLAB IT RDM
BI-AS-FUSION IT RDM

BI-AS-MOSAIC IT RDM

BI-AS-MATERIALSTUDIO IT RDM

BI-AS-BI-D360 IT RDM

BI-AS-MYSTUDYWINDOW IT RDM
BI-AS-CPD3 IT RDM
BI-AS-CTA IT RDM
BI-AS-EVMPD IT RDM
DE-AS-WATSON-LIMS IT RDM

DE-AS-LEGACY-DATA-BIO2100 IT RDM

BI-AS-VENUS IT RDM
DE-AS-DNA-BANK IT RDM

DE-AS-ILCAS IT RDM

DE-AS-RAVER IT RDM
DE-AS-LABWARE-BP-NGXP IT RDM

BI-AS-DAHLIA IT RDM
RCV-AS-AREST IT RDM
BI-AS-BICHROM3 IT RDM
RDG-AS-APERIO IT RDM
DE-AS-DSC-TGA IT RDM
DE-AS-SYMPATEC IT RDM
BI-CS-CT-INTERACTIVE-ENGAGEMENT IT RDM
RDG-AS-ELYSE-DATA-ARCHIVE IT RDM

BI-AS-SENSE IT RDM
BI-IS-SCIENCE37-DCT IT RDM
L3 Organization CMDB: Managed by
IT RDM Research Andrea Pinkney
IT RDM Development Andreas Koch
IT RDM Development Andreas Koch

IT RDM Research Armin Sauter

IT RDM Research Armin Sauter

IT RDM Research Cathy Farrell

IT RDM Research Christian Kneer

IT RDM Enablement Christian Pudrycki
IT RDM Enablement Christian Pudrycki

IT RDM Development Christina Paradis

IT RDM Research Christoph Nemeth

IT RDM Research Dirk Zeumer

IT RDM Development Efren Romero

IT RDM Research Francisco Vargas

IT RDM Enablement Grace Alejandra Ormeño

IT RDM Research Guillermo Molina

IT RDM Research Herbert Maier

IT RDM Research Herbert Maier

IT RDM Clinical Operations / BCA Huzefa Ali
IT RDM Enablement Ingo Prahl
IT RDM Enablement Jeffrey Danielsen

IT RDM Research John Alexander

IT RDM Development John Pappas

IT RDM Research Jose Carlos Escribano

IT RDM Clinical Operations / BCA Laura Navarro

IT RDM QRPP Lucas Provinzano
IT RDM QRPP Lucas Provinzano
IT RDM QRPP Lucas Provinzano
IT RDM Development Michael Kloker

IT RDM Development Michael Köberle

IT RDM Research Michael Mah

IT RDM Development Michael Oßwald

IT RDM Development Michael Oßwald

IT RDM Development Michael Oßwald

IT RDM Development Michael Pauly

IT RDM Enablement Olga Möhlinger

IT RDM Enablement Richard Mitas
IT RDM Enablement Rommel Pampolina
IT RDM Development Scott Devine
IT RDM Enablement Tobias Langbrugger
IT RDM Enablement Tobias Langbrugger
IT RDM Clinical Operations / BCA Vandana Rani
IT RDM Development William Varady

IT RDM Research Wolfgang Marquart

IT RDM Clinical Operations / BCA Vandana Rani
System Lead System Lead Name
Pinkney, Andrea
Koch,Andreas (IT RDM) BIG-DE-B Koch, Andreas
Koch,Andreas (IT RDM) BIG-DE-B Koch, Andreas

Sauter,Armin (IT RDM) BIG-DE-B Sauter, Armin

Sauter,Armin (IT RDM) BIG-DE-B Sauter, Armin

Farrell,Cathy (IT RDM) BI-US-R Farrell, Cathy

Kneer,Christian (IT RDM) BIG-DE-B Kneer, Christian

Pudrycki,Christian (IT RDM) BIG-DE-B Pudrycki, Christian
Pudrycki,Christian (IT RDM) BIG-DE-B Pudrycki, Christian

Paradis,Christina (IT RDM) BI-US-R Paradis, Christina

Nemeth,Christoph (IT RDM) BIG-AT-V Nemeth, Christoph

Zeumer, Dirk

Bemus, Allen

Vargas,Francisco (IT RDM) BI-ES-S Vargas, Francisco

Ormeno,Alejandra (IT RDM) BI-AR-B Ormeno, Alejandra

Muir,Timothy (HP ComOps) BIP-US-R Muir, Timothy

Maier,Herbert (IT RDM) BIG-DE-B Maier, Herbert

Maier,Herbert (IT RDM) BIG-DE-B Maier, Herbert

Corral,Ignacio (IT RDM) BI-ES-S Corral, Ignacio
Prahl,Dr.,Ingo (IT RDM) BIG-DE-B Prahl, Ingo
Danielsen,Jeffrey (IT RDM) BI-US-R Danielsen, Jeffrey

Alexander,John (IT RDM) BI-US-R Alexander, John

Pappas,John (IT RDM) BI-US-R Pappas,John (IT RDM) BI-US-R

Escribano,Jose_Carlos (IT RDM) BI-ES-S Escribano, Jose Carlos

Houston_Pichardo,Dr.,Sonia (MED ClinOps) BIP-DE-I Houston Pichardo, Sonia

Jul_Vidal,Claudia (IT RDM) BI-AR-B Jul Vidal, Claudia
Albert,Christof (IT RDM) BIG-DE-I Albert, Christof
Del_Turco,Dario (IT RDM) BI-AR-B Del Turco, Dario
Kloker, Michael

Koeberle,Michael (IT RDM) BIG-DE-B Koeberle, Michael

Mah,Michael (IT RDM) BI-US-J Mah, Michael

Osswald,Michael (IT RDM) BIG-DE-B Osswald, Michael

Osswald,Michael (IT RDM) BIG-DE-B Osswald, Michael

Osswald,Michael (IT RDM) BIG-DE-B Osswald, Michael

Pauly,Michael (IT RDM) BI-US-C Pauly, Michael

Kloker,Michael (IT RDM) BIG-DE-B Kloker, Michael

Mitas,Richard (IT RDM) BIG-AT-V Mitas, Richard
Pampolina, Rommel
Devine,Scott (IT RDM) BI-US-R Devine, Scott
Langbrugger,Tobias (IT RDM) BIG-DE-I Langbrugger, Tobias
Langbrugger,Tobias (IT RDM) BIG-DE-I Langbrugger, Tobias
 Rani, Vandana
Varady,William (IT RDM) BI-US-R Varady, William

Marquart,Wolfgang (IT RDM) BIG-DE-B Marquart, Wolfgang

Application Support Language
English*
English*
English*

German*

German*

English*

English*;#German*
English*;#German*
English*;#German*

English*;#German*

English*;#German*
English*

English*

English*
English*;#German*

English*

English*;#German*

English*;#German*
English*
German*;#English*
English*

English*

English*

German*;#English*

English*
English*
English*
English*

English*
English*

English*;#German*

German*
English*

English*
English*
English*
English*
German*
German*
English*
English*

English*
English*
Support Level Internal Support Effort (FTE)
2nd Level 0.20
Application Monitoring 0.01
Application Monitoring 0.03

2nd Level;#3rd Level;#Application Monitoring 0.10

2nd Level;#3rd Level;#Application Monitoring 0.00

3rd Level;#2nd Level 0.05

Application Monitoring 0.10

2nd Level;#3rd Level;#Application Monitoring 0.50
2nd Level;#3rd Level;#Application Monitoring 0.50

2nd Level;#Application Monitoring 0.01

2nd Level;#Application Monitoring;#Routine Changes 0.10

0.20

Application Monitoring;#2nd Level;#Routine Changes 0.10

Application Monitoring 0.05

2nd Level;#3rd Level 0.10

2nd Level 0.30

2nd Level 0.05

2nd Level 0.05

 0.00
2nd Level;#3rd Level;#Application Monitoring 0.20
2nd Level;#3rd Level;#Application Monitoring 0.20

3rd Level 0.50

2nd Level 0.01

Routine Changes;#Application Monitoring;#3rd Level;#2nd Level 2.00

Application Monitoring 0.05

3rd Level;#Application Monitoring 0.30
2nd Level;#Application Monitoring 0.20
2nd Level;#3rd Level;#Application Monitoring 0.10
2nd Level 0.20

2nd Level 0.15

2nd Level;#3rd Level;#Application Monitoring 0.05

2nd Level;#3rd Level 0.05

2nd Level;#3rd Level 0.03

2nd Level;#3rd Level 0.01

2nd Level;#3rd Level;#Application Monitoring 0.20

3.00
2nd Level;#3rd Level 0.20
2nd Level;#Application Monitoring
2nd Level;#3rd Level 0.05
2nd Level;#3rd Level;#Application Monitoring 0.20
2nd Level;#3rd Level;#Application Monitoring 0.20
2nd Level 0.00
2nd Level 0.01

0.10
2nd Level 0.00
Internal Support Location CAPRY: EOC Support Type Application Type
Full System Support Application Service Provider
Germany Full System Support Commercial Software Package
Germany Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package

US Full System Support Software-as-a-Service (SaaS)

Germany Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package
Germany Full System Support Commercial Software Package

US Full System Support Software-as-a-Service (SaaS)

Austria Full System Support Commercial Software Package

Full System Support Application Service Provider

US Full System Support Commercial Software Package

Spain Full System Support In-house Developed

Argentina Full System Support In-house Developed

Germany Full System Support Software-as-a-Service (SaaS)

Germany Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package

Spain Full System Support Software-as-a-Service (SaaS)
Germany Full System Support Commercial Software Package
US Full System Support Commercial Software Package

US, Germany Full System Support Commercial Software Package

US Full System Support Commercial Software Package

Spain, US Full System Support Application Service Provider

Germany Full System Support Software-as-a-Service (SaaS)

Argentina Full System Support Application Service Provider
Germany Full System Support In-house Developed
Argentina Full System Support In-house Developed
Germany Full System Support Application Service Provider

Germany Full System Support In-house Developed

US Full System Support In-house Developed

Germany Full System Support Application Service Provider

Germany Full System Support In-house Developed

Germany Full System Support In-house Developed

US Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package

Germany Full System Support Commercial Software Package
Full System Support Application Service Provider
US Full System Support Commercial Software Package
Germany Full System Support Application Service Provider
Germany Full System Support Application Service Provider
n/a Full System Support Software-as-a-Service (SaaS)
US Full System Support In-house Developed

Germany Full System Support Application Service Provider

n/a Software-as-a-Service (SaaS)
Application Functional Category Application Technical Category
Server-based
Analytics and Business Intelligence (BI) Server-based
Analytics and Business Intelligence (BI) Server-based

Laboratory Equipment & Instruments Server-based

Laboratory Equipment & Instruments Server-based

Analytics and Business Intelligence (BI) Cloud

Analytics and Business Intelligence (BI) Server-based

Laboratory Equipment & Instruments Server-based
Laboratory Equipment & Instruments Server-based

Laboratory Information Management System (LIMS) Cloud

Others Server-based
Server-based

Others Server-based

Others Server-based
Laboratory Information Management System (LIMS) Server-based

Others Cloud

Engineering Systems Server-based

Engineering Systems Server-based

Others Cloud
Laboratory Equipment & Instruments Server-based
Analytics and Business Intelligence (BI) Server-based

Others Server-based

Others Server-based

Others Server-based

Cloud
Others Server-based
Others Server-based
Others Server-based
Server-based

Others Server-based

Others Server-based
Others Server-based

Laboratory Information Management System (LIMS) Server-based

Others Server-based
Laboratory Information Management System (LIMS) Server-based

Laboratory Equipment & Instruments Server-based

Laboratory Equipment & Instruments Server-based
Laboratory Equipment & Instruments Server-based
Laboratory Equipment & Instruments Server-based
Analytics and Business Intelligence (BI) Server-based
Analytics and Business Intelligence (BI) Server-based
Others Cloud
Server-based

Laboratory Equipment & Instruments Server-based

Others Cloud
CAPRY: Vendor External Support Provider

Perkin Elmer Corp.

GE Healthcare

Inveni AI

Semantic Web Company

Cytiva
Cytiva

Xybion

Quattro Research GmbH Quattro Research GmbH (application vendor)

Instem

KNIME AG

Deutsche Telekom Clinical Solutions GmbH DTCS

Scitegrity Limited

Dassault Systemes Biovia Ltd.

DrugDev
MOLNÁR-INSTITUTE
S-Matrix Corporation

Titian Software

Dassault Systems Americas Corp

Certara Germany GmbH Certara

Final Four Health Solutions

Trivadis GmbH
MD Consulting & Informationsdienste GmbH
BI in-house development

inhouse

BI In-house and Ziath Ltd

Brooks

inhouse

inhouse
LabWare

Waters
Definiens
Medaptive Health Inc. TCS, India
inhouse built - Oracle/MSAccess

Instem
TCS, India
External Support Level External Support Effort (FTE)

3rd Level

3rd Level;#Routine Changes 0.2

Application Monitoring;#3rd Level;#Routine Changes

 0

3rd Level;#2nd Level 3

2nd Level 0.1

2nd Level 0.1

Existing External Support Contract​

Yes

Yes

Yes
Yes

Yes
Yes

Yes
Skills Required for Support

SQL, Linux

Not applicable. This will become a SaaS solution hosted and supported by the vendor.

SL
SQL, Excel, Windows Server

Java, Postgress, JBoss, Linux, TEIID, REST, Oracle

Java, JavaScript, PostgreSQL, Tomcat

Degree of Standardization​ On-Call Support​ Level 1 Tickets Per Month​

80% Currently provided 2

90% Not currently provided​ 0

90%
100%

30% Currently provided 0

50% Not currently provided​ 10

0% 0
0

0
Level 2 Tickets Per Month​ Level 3 Tickets Per Month​ ServiceNow Usage​

2 20

1 3 Yes

Yes
 Yes

0 10 No

10 10 Yes

0 0

0 0 No
0 0 Yes

0 0 Yes
Support Window Onsite Support​ Total External Spend Variable​

10 x 5 (EMEA)
10 x 5 (EMEA)

24 x 5 (APAC/EMEA/AM) Not currently provided - €

10 x 5 (AM) Not currently provided

24 x 7 (APAC/EMEA/AM)

10 x 5 (EMEA) Not currently provided

24 x 5 (APAC/EMEA/AM)

16 x 5 (EMEA/AM) Currently provided 60,000.00 €

Not currently provided

10 x 5 (EMEA) Not currently provided

24 x 5 (APAC/EMEA/AM)

10 x 5 (AM) Not currently provided

24 x 7 (APAC/EMEA/AM) Not currently provided - €

24 x 7 (APAC/EMEA/AM) Not currently provided - €

Total External Spend Fixed​
5,000.00 €

5,000.00 €
Comments
KH Pfeifer: Likely to move to EOC. Waiting for business approval - July 2020

on site support; neede from time to time/Transfer to TCS planned (see document "Service
Description BI-TCS: IT RDM Engagement Run Services - Extension")
on site support; neede from time to time/Transfer to TCS planned (see document "Service
Description BI-TCS: IT RDM Engagement Run Services - Extension")

July 2020: Cathy Farrell - System will be in production by November 2020

they are both externally hosted cloud solutions and the only internal IT activities have been annual
updates of SSL certificates and things like that Migrating CI BI-AS-NBEINFOPEDIA to BI-CS-
NBEINFOPEDIA; Vendor is AveniAI; Transfer to TCS planned (see document "Service Description BI-
TCS: IT RDM Engagement Run Services - Extension")
Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
PSD is on april
PSD is on april

August 20202: Christina Paradis: The project is still in scoping phase, so the timeline is not finalized.
The high-level estimate at this point is approximately July 2021

Not yet in production (will be High Criticality in Prod). T

esting environment only.
Considered as replacement for BI-AS-TOXLIMS

Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension"). Application System is currently prepared to be deployed to the global user
community -> QuattroCM Rollout (62705). There is no available data/experience to tell more about
the required effort and number of tickets.
KH Pfeifer: System currently under development - July 2020.
Michael Osswald: To be discussed. Might become a cloud solution
This will become a SaaS cloud solution.
Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
In house developed application and Chemaxon software used additionally

Support Location: Spain

Clinical System. Application is under development; production est. 2022. Transfer to TCS planned
(see document "Service Description BI-TCS: IT RDM Engagement Run Services - Extension")
Development delayed. Expected delivery for productive validated version of TCEP in 2023.
Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
August 2020: Lars Bergander (RDM Architect): System still in PLAN status in CAPRY. Hence, moved
to RDM_X Bundle.

Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
Business critical yes, but due to the simple and small IT footprint (client based, only licenses on
servers), IT risk: low

March 2021: Jose Carlos Escribano: RDM would like to transfer the system in 2022 with a Full
System Support
2020: Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")

August 2020: L4: System already sitting / in transition with TCS.

Application is currently business owned. Discussing possibility to move to EOC with Function.

Requires Oracle DBA experience and .NET experience

Target Migration to TCS. Under SOW DEV Applications US Timezone

Transition not planned for the next 2 years. System's future not finally clarified yet. Maybe system
will cease as own system and move to an umbrella system. System does not need much support,has
no user interface. Trans.effort maybe higher than savings.

One component of the system is a vendor supplied software and handheld scanner. Transfer to EOC
planned (see document "Service Description BI-TCS: IT RDM Engagement Run Services - Exten

Osswald,Michael (IT RDM): suggests to move the transition date to a later timepoint. Late 2021.

It is planned to re-implement the system based on a new technical platform in order to replace the
outdated technology and to move away from ORACLE. Project is supposed to start in Q4/2020
It was already agreed with EOC, that EOC cannot support the system, because the user interface
and all documentation is completely in German

August 2020: Olga Moehlinger: System will be in production by the end of this year.
The system is in implementation phase right now and will go into production in September. There
are no experiences about support efforts, ticket count, ... At the beginning the efforts will be hire
and decrease with more experineces
KH Dreher: It is ok if the support language for the above system is just English
August 2020: Added according to Tim Skinsky
System will go live earlierst in Oct 2021

Transfer to TCS planned (see document "Service Description BI-TCS: IT RDM Engagement Run
Services - Extension")
System will go live earlierst in Oct 2021
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