Available delivery methods:

ASQ CMQ/OE
Certified Manager
of Quality /
Organizational
Excellence
Certification Training

Organized by: Endorsed by:

 Adil DALAL CQE, PMP, LBC, BCC

co-authored ASQ’s “Lean Handbook” and his latest

book, ‘Changing Our World”.
Adil’s mission is to enhance the value of human
potential and optimize performance of leaders, in-
dividuals and organizations through his many inno-
vations like Sensei Leadership™, iLean® Technology,
True Lean™ and other advanced technologies he
has pioneered. His mastery has made him a sought
after strategic business partner and executive coach
INSTRUCTOR

as he continues to drive excellence by implementing

strategies for growth and long-term success.
As a lean sensei and project leader, Adil has led bil-
lion-dollar acquisition projects and coached several ex-
ecutives and teams in the United States, Canada, Mex-
ico, Europe and Asia implement successful strategies.
A Manager (PMP), Certified Quality Engineer (CQE),
Certified Lean Bronze Professional (LBC) and Certi-

A
fied Executive Coach (BCC). He is a registered train-
dil Dalal is Past-Chair of ASQ’s Human Devel- ing provider for Lean Certification classes through
opment & Leadership division. Adil is also a SME, ASQ, AME and Shingo Institute.
distinguished global keynote speaker and an
award-winning author and the recipient of “2014 Adil is pursuing his PhD degree in Performance Psy-
Global Award for Outstanding contribution to Qual- chology and holds 2 Master’s degrees and numerous
ity and Leadership”. He is the host of See2B radio certifications, including a Certified Project.
show and has been also been featured in numerous Adil serves on the Lean Certification Oversight Com-
radio and TV interviews. mittee of the SME, ASQ, AME and Shingo alliance.
Adil’s book “The 12 Pillars of Project Excellence: A He also holds the following positions as a volunteer
Lean Approach to Improving Project Results” is the leader:
winner of the prestigious “2015 ASQ Philip B. Crosby → Chair, Human Development & Leadership
Medal”, the “2014 Shingo Research and Publication → Chair, SME Austin
award” and the “2013 Axiom Business book award”. → Chair Education, ASQ Austin
Adil has also authored “A Legacy Driven Life” and → Chair Certification, Lean Enterprise Division, ASQ
WE ALSO RECOMMEND

Available delivery methods: Available delivery methods: Available delivery methods:

ASQ CQE ASQ CSSGB ASQ CSSBB

Certified Certified Certified
Quality Six Sigma Six Sigma
Engineer Green Belt Black Belt
Certification Training Certification Training Certification Training

Organized by: Endorsed by: Organized by: Endorsed by: Organized by: Endorsed by:

leoron.com 2
RADIATING KNOWLEDGE / 2022

KEYTAKEAWAYS
Provide value to peers,
colleagues and subordinates

Think like an advisor/consultant –

Create a culture of learning be authority figure
and continuous improvement

The benefit is the journey,

Establish benchmarks for not necessarily just the
advancement destination

BENEFITS OF LIVE
VIRTUAL TRAINING ACCREDITED BY:

SIMPLE SET-UP – easy registration

through email

INTERACTIVE - Live video interaction

among participants and instructors.
The American Society for Quality (ASQ) is
In-built chat to exchange messages
the world’s leading authority on quality.
individually or with the group.
With more than 80,000 individual and
ENGAGING - Knowledge retention with organizational members, this professional
in-session Activities association advances learning, quality
improvement, and knowledge exchange
LIVE BROADCASTING - Students see to improve business results, and to create
PowerPoint slides in a split-screen to better workplaces and communities
follow along with the instructor. worldwide. Today, ASQ has become a
global organization, with members in
COURSE CONTENT SHARING - Learning
more than 140 countries. ASQ now has
materials and additional reading
service centers in Mexico, China, and India,
resources, case studies and exercises
and has established strategic alliances
available for all participants as PDF.
with numerous organizations to promote
CONVENIENCE - Attendees can join ASQ products and training. A rich history
training sessions from their mobile or and bright future; we are ASQ, the Global
desktop device. Voice of Quality™. LEORON is an official
educational partner for ASQ for number of
TECH SUPPORT – dedicated host to EMEA countries.
ensure that everything runs smoothly

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COURSE INFO / 2022

COURSE WHO SHOULD

OVERVIEW ATTEND
The Certified Manager of Quality/ → Group/ Corporate Quality Manager,
Organizational Excellence (CMQ/OE) is a
professional who leads and champions → Quality Director/ Head of Quality,
process - improvement initiatives -
everywhere from small businesses to
multinational corporations - that can → QA/QC Manager/ Engineer/ Supervisor
have regional or global focus in a variety
of service and industrial settings. A CMQ/
→ Quality Auditors/ ISO Auditors
OE facilitates and leads team efforts to
establish and monitor customer/supplier
relations, supports strategic planning and → Quality Professionals who leads, manages
deployment initiatives, and helps develop or supports quality improvement programs.
measurement systems to determine
organizational improvement.
→ QM Professionals in need to add ASQ’s
The CMQ/OE should be able to motivate CMQ/ OE to his/her professional credentials
and evaluate staff, manage projects
and human resources, analyze financial
situations, determine and evaluate risk, COURSE DETAILS
and employ knowledge management tools
Delivery Live Virtual Training or
and techniques in resolving organizational
method Face-to-face Classroom
challenges. Training

Prerequisites None

LEARNING Level Advanced

OUTCOMES
EXAM COSTS
→ Recognize key concepts of organizational
Exam cost US$ 568
design in practice
→ Get introduced and familiar with new Exam cost (ASQ Full Members): US$ 468
approaches, tools and techniques in
quality management Retake: US$ 368
→ Identify the characteristics of a traditional
strategic planning approach
→ Recognize the factors that influence
INCLUDED
management style
Official ASQ Learning materials
→ Understand and Test your knowledge in
the seven main domains in the CMQ/OE
Body of Knowledge
IN-HOUSE
If interested to run this course in-house
*ASQ memberships are usually opened please contact us at:
2 weeks after the training completion.
However in some batches, ASQ member- +971 4 447 5711
ships may have delay of up to 60 days af-
ter attending the training program. [email protected]

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COURSE INFO / 2022

EXAM PREREQUISITES/
EXAM ELIGIBILITY TESTIMONIALS
You must have 10 years of on-the-job
experience in one or more of the areas of the Quality management normally ex-
Certified Manager of Quality/Organizational tends to all branches of business
Excellence Body of Knowledge. A minimum management, CMQ/OE course shows
of five years of this experience must be in
this in flesh and blood through a
a decision-making position, defined as
well-structured and perfectly-timed
the authority to define, execute, or control
projects/processes and to be responsible for course which covers it all, even a
the outcome. This may or may not include glimpse of the history of quality and
management or supervisory positions. its big gurus
If you’ve been certified by ASQ as a Quality
Auditor, Reliability Engineer, Software
Quality Engineer, or Quality Engineer,
experience used to qualify for certification Ahmad M. Bakr
in these fields applies to certification Director Corporate Process Planning
as a Manager of Quality/Organizational & Development, Mobily, KSA
Excellence, as long as the 10-year minimum
requirement is met. If you have completed
a degree from a college, university, or
technical school with accreditation accepted
by ASQ, part of the 10-year experience The ASQ CMQ/OE training arranged
requirement will be waived (only one of
by Leoron in Riyadh was truly reward-
these waivers may be claimed):
ing and fruitful for my professional
→ Diploma from a technical or trade school- growth. The arrangement was im-
one year will be waived maculate and Leoron ensured a hassle free
→ Associate degree - two years waived
environment for training. The instructor, Mr.
→ Bachelor’s degree - four years waived
Edwin, is the perfect man for the job. Heknows
→ Master’s or doctorate - five years waived
→ Degrees or diplomas from educational what he says. His knowledge in the discipline
institutions outside the United States of Quality, Six Sigma, Lean and Continuous
must be equivalent to degrees from U.S. Improvement is tremendous and he has mas-
educational institutions. tered the art of transferring this valuable ex-
*Degrees/diplomas from educational institutions
perience to his students. The training by him
outside the United States must be equivalent to has truly broadened my horizon and made
degrees from U.S. educational institutions. me able to think critically and judge things in
a qualitative manner. In nutshell, the training
opportunity offered by Leoron is a
MUST TO HAVE and recommended to
WE ALSO anyone, who is serious about his pro-
Available delivery methods:

RECOMMEND ASQ CQE

fessional growth.
Certified
Quality
Engineer
Certification Training
Imran Liaquat
PMO Manager, Detecon
Al Saudia, KSA

Organized by: Endorsed by:

leoron.com 5
COURSE OUTLINE / 2022

1 3. Interdependence of functional areas

Leadership 4. Human resources (HR) management
5. Financial management
A. Organizational Structures and Culture 6. Risk management
7. Knowledge Management
1. Organizational structures
2. Organizational culture B. Communication Skills and Abilities
B. Leadership Challenges 1. Communication basics
2. Communications in a global economy
1. Roles and responsibilities of leaders
3. Communications and technology
2. Roles and responsibilities of managers
3. Change management C. Project Management
4. Motivating, influencing, negotiating,
1. Project management tools
resolving
2. Project planning and estimation tools
5. Empowerment
3. Measure and monitor project activity
C. Teams and Team Processes 4. Project documentation
1. Types of teams D. Quality System
2. Stages of team development
1. Quality mission and policy
3. Team-building techniques
2. Quality planning, deployment, and
4. Team roles and responsibilities
documentation
5. Team performance and evaluation
3. Quality system effectiveness
D. ASQ Code of Ethics
E. Quality Models and Theories
1. MBNQA Criteria for Performance Excellence
2 2. ISO and other third-party standards
3. Other quality methodologies
Strategic Plan Development 4. Quality philosophies
and Deployment
A. Strategic Planning Models 4
B. Business Environment Analysis Quality Management Tools
1. SWOT analysis
A. Problem-Solving Tools
2. Market forces
3. Stakeholder analysis 1. The seven classic quality tools
4. Technology 2. Basic management and planning tools
5. Internal capability analysis 3. Process improvement tools
6. Legal and regulatory factors 4. Innovation and creativity tools
5. Cost of quality (COQ)
C. Strategic Plan Deployment
B. Process Management
1. Action plans
2. Resource allocation and deployment 1. Process goals
3. Organizational performance measurement 2. Process analysis
4. Quality function in strategic deployment 3. Lean tools
4. Theory of constraints (TOC)

3 C. Measurement: Assessment
and Metrics
Management Elements 1. Basic statistical use
and Methods 2. Sampling
3. Statistical analysis
A. Management Skills and Abilities 4. Trend and pattern analysis
1. Principles of management 5. Theory of variation
2. Management theories, styles, and tools

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COURSE OUTLINE / 2022

6. Process capabilityReliability and validity PROGRAM TIMINGS

7. Qualitative assessment
8. Survey analysis and use → Live Virtual Training:
Morning / Afternoon live online
presentation throughout the week
5 → Face-to-Face Classroom Training:
Customer-Focused Registration will begin at 08.00 on Day One.
Organizations The program will commence at 08.30 each
day and continue until 16.30. There will
A. Customer Identification be two refreshment breaks and lunch at
and Segmentation appropriate intervals.
1. Internal customers
2. External customers

B. Customer Relationship
Management
1. Customer needs
2. Customer satisfaction and loyalty
3. Basic customer service principles
4. Multiple and diverse customer
management

6
Supply Chain Management
A. Supplier Selection
B. Supplier Communications
C. Supplier Performance
D. Supplier Improvement
E. Supplier Certification,
Partnerships, and Alliances
F. Supplier Logistics and
Material Acceptance
EXAM DATES
7 For Testing Windows and Application
Training and Development Deadline dates, please visit:

A. Training Plans www.asq.org

B. Training Needs Analysis

C. Training Materials, Certification from ASQ is considered a mark of quali-
Development, and Delivery ty excellence in many industries. It helps you advance
your career, and boosts your organization’s bottom
D. Training Effectiveness line through your mastery of quality skills. Becoming
and Evaluation certified as a Manager of Quality/Organizational Ex-
cellence confirms your commitment to quality and
the positive impact it will have on your organization.

leoron.com 7
 DUBAI
UNITED ARAB EMIRATES
LEORON Professional Development Institute
+971 4 447 5711
Indigo Icon Tower JLT, Office 1208
PO Box 390601 | Dubai, UAE

RIYADH
KINGDOM OF SAUDI ARABIA
Saudi Experts Institute for Training and Development
+966 11 464 4865
COURSE FEE: US$ 4770 King Fahad Road, Al Rahmaniyah District
Moon Tower, 23rd Floor, Bldg No. 7542
PO Box 68531 | 11537 Riyadh, KSA

ABU DHABI
UNITED ARAB EMIRATES
COURSE FEE: US$ 2190 LEORON Management Training
+971 2 552 1155
Abu Dhabi Island, Al Salam Street, Salam HQ Building,
* All prices are VAT-exclusive. Office 503 | PO Box 105098 | Abu Dhabi, UAE 

SKOPJE
MACEDONIA
LEORON Group
+389 2 320 0000
Str. 20, No 82, Cucer-Sandevo
1000 Skopje, MKD

JONKOPING
SWEDEN
LEORON Professional Development Institute AB
+46 36 291 6110
Gjuterigatan 9
553 18 Jönköping, SWE

ALMATY
KAZAKHSTAN
LEORON Training and Development LLP
+7 708 971 6685
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050040 Almaty, KAZ

[email protected] | leoron.com