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SONY SUPPORT KDL-43W660G

Firmware update to v1.609 for Asia Pacific

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Applicable Model
This information is for the following models:

KDL-43W660G KDL-50W660G KDL-43W660F KDL-50W660F

About this download

Benefits and Improvements

Improves general performance of the YouTube/IPTV apps

Improves general performance of the TV
Privacy policy update: In order to reflect our internal organization change of 1 April 2021, we have updated the data controller information in our privacy policy. From this
date, Sony Corporation will be responsible for processing of collected data as set out in this privacy policy.

Previous Benefits and Improvements

- View previous benefits and improvements

The following benefits and improvements are also included in this update.

Removal of Photo Sharing Plus service

Improves FM Radio Control
Resolves an issue where TV System Clock cannot adjust automatically
Resolves an issue where TV unable to playback MPEG-DASH DRM content
Resolves an issue where the screen is shifted to right or bottom in Analog TV input
Resolves the Netflix error message "Can’t play this title at the moment, please try again later or select another title"

After installing this firmware, please perform a factory reset* if you still encounter the issue:

Press the ‘Home’ button on the remote

Navigate down to ‘Settings’
Select ‘Customer Support’ and press OK
Navigate down and select ‘Factory Settings’ and press OK
When the confirmation question appears, select ‘Yes’ and press OK

*Note: Performing a factory reset will erase all of your TV’s data and settings.

Resolves an issue where YouTube LiveDRM playback stutters or stops after 15 minutes
Resolves an issue where the TV stops responding when trying to enter YouTube from All Apps
Resolves an issue where the TV stops responding during Netflix Playback
Resolves an issue where expired Netflix tiles are not refreshed when the TV is in standby mode
Resolves an issue where the message "Audio format not supported" appears when attempting to play back some usb video content
Resolves an issue where "Home Screen" disappear after factory reset

Restrictions

Only for use with TV sold in Asia Pacific. Not all models are sold in all countries/regions.

Preparation

Check the software version

Your software may already be up to date. If you're not sure, it's easy to check which software version you have - follow these instructions:

1. Turn on your TV and press the HOME button on the remote to display the Home Menu.
2. Navigate to Settings, and press Enter.
3. Navigate to Customer Support and press Enter.
4. The model and software version should be displayed on the top right-hand corner of the screen: v1.609 - if the version number is v1.609 or higher, you already have the
most recent firmware.

There are 2 ways to update the firmware on your BRAVIA TV:

Using the Automatic Software Download function (easy)

Using a USB storage device

Using the Automatic Software Download function (easy):

Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience. The easiest way to receive software updates is to use the
Automatic Software Download. This setting is enabled by default.
If you have enabled Automatic Software Download below, you will automatically receive a notification to update your TV.

1. Press the HOME button on the remote.

2. Select Settings, and press Enter.
3. Select Customer Support and press Enter.
4. Select Automatic Software Download.
5. Select On to download the software automatically. Select Off to disable it.

The new firmware update will be rolling out gradually to all Internet-connected TVs over the weeks following its release.

IMPORTANT: The following "System Requirements," "File Info," and the "Download & Install" sections relate to the USB storage device update procedure. You can
ignore them if you completed the update using the "Automatic Software Download" feature.

For other FAQs about Troubleshooting, please see the Questions and Answers on the Sony Support Site.

Using a USB storage device:

You can also update the software by using a USB storage device. If an Internet connection is not set up on your TV, or you don’t want to wait for the update via Automatic
Software Download function, try to download and update using a USB storage device as instructed below.

System Requirements

What You Need

a computer with access to the Internet

a USB storage device

File Info

File Name

Firmware update to v1.609 for TV

Zip File Name

sony_tvupdate_2017_1609_dnf_auth.zip

File Version

PKG1.609UCPAA

File Size

284 192 685 bytes

Release Date

12-01-2022

Download & Install

Important Notice

Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
Do not turn the TV off - or disconnect it from the power - while it's updating.
Do not press any buttons, except the ones mentioned in the instructions.
Stop any recording before you start with the firmware update. (USB HDD recording models only)

How to download the Updater

Before you install the update, you'll need to download it from the Internet and save it to a USB storage device.

1. Download the update file to your PC.

1. Click the Download button on the top of this page, then read and accept the terms and conditions.
2. Click the Download button on the bottom of the page to download the update file on your PC.

2. Verify the downloaded file name and size (see the File Info section).
3. Extract the downloaded file.
Note: After you extracted the downloaded file, you will find the folder (sony_dtvxxxxxx_xxxxxxx).
4. Insert the USB storage device into your PC.
5. Copy or drag and drop the folder (sony_dtvxxxxxx_xxxxxxx) to the root directory of your USB device.
Note: The root directory is the first or top-most directory of the device, which contains all the other folders.
6. Remove the USB storage device from your computer and continue to the next section.

Step 1: Install the update

Once you've downloaded the update file and prepared your USB device, you can install it on your TV. The process can take up to 15-30 minutes and during the installation your TV
will turn off before turning itself back on. Please follow the simple steps below:

1. Turn on the TV.

2. Make sure that no USB devices are inserted into your TV.
3. Insert your USB storage device containing the folder (sony_dtvxxxxxx_xxxxxxx) into a USB port of the TV set.
Note: Any USB port can be used if the TV has multiple USB ports.
4. Press HOME on the remote to open the HOME menu.
5. Navigate to the Settings category and press Enter to select it.
6. Navigate to and select Customer Support.
7. Navigate to and select Software Update, then select USB.
8. A series of different messages will appear on the TV screen - follow the on-screen instructions.
9. The update will start and an orange Led light will start blinking on the front panel of the TV.
WARNING! During the software installation process, please do not:

Remove the USB device

Turn off the TV
Disconnect the TV from the power supply

10. When the Firmware update complete message is displayed on the TV set, the TV will turn off and then turn back on to complete the update. - Do not remove the USB
device or turn off the TV set.
11. After the TV turn back on, remove your USB storage device from the USB port.

Step 2: Check the update was successful

Check the current software version to confirm that the update has successfully been installed.

If the version number is v1.609 or higher, the software update was successful.
If the version number isn't v1.609 or higher, download and install the update again.

Questions & Answers

Possible Issue During the Update

Need more information? See our FAQs about updating the software over the Internet:

Will my personal settings be deleted after the update?

No, all your personal settings will be kept.

Can I install an older version of the software?

No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible: the latest software version contains all the
benefits and improvements of previous versions.

Is it normal for the TV to turn off during the update process?

It is normal for the TV to restart during the update process. It will take a longer time for the TV to restart while installing the new software.

What to do if you have problems updating your TV firmware using the Internet
If either message An error occurred during the software update or Software cannot be updated using this USB device is displayed on the TV screen, please proceed to the
following procedures for a possible solution:

1. Make sure your USB storage device is in good working order. If it is, try downloading the update file again.
2. Turn off the TV by pressing the POWER button on the TV set.
3. Press the POWER button again, and proceed with the installation process again.

If the message No newer version of the TV software was found is displayed on the TV front panel display, your TV already has newest software version installed, so you do not
need to update it.

For other FAQs about Troubleshooting, please see the Questions and Answers section on the Sony Support Site.

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