HT2000 Satellite Modem

User Guide

1040967-0001
Revision A
November 1, 2016

11717 Exploration Lane, Germantown, MD 20876

Phone (301) 428-5500 Fax (301) 428-1868/2830

 Copyright © 2016 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.

Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.
 Contents
Understanding safety alert messages .................................................... 5
Messages concerning personal injury.................................................................... 5
Messages concerning property damage ................................................................ 5
Safety symbols ....................................................................................................... 6
Additional symbols ........................................................................................... 6
Chapter 1
Satellite modem overview ...................................................................... 7
Description ............................................................................................................. 7
Operating environment ......................................................................................... 8
Ventilation and heat sources ............................................................................ 8
Operating position ............................................................................................ 9
Computer requirements ........................................................................................ 9
Networking and Internet browser requirements ............................................. 9
Contact information............................................................................................. 10
Power supply information ................................................................................... 10
Connecting the modem power cord............................................................... 11
Disconnecting the modem power cord .......................................................... 11
Chapter 2
System Control Center .......................................................................... 13
Accessing the System Control Center .................................................................. 13
System Control Center home page ...................................................................... 13
Indicator links ................................................................................................. 14
Parameters bar ............................................................................................... 14
Side panel ....................................................................................................... 15
System Status page .............................................................................................. 16
System Information page..................................................................................... 17
Connectivity test .................................................................................................. 17
Built-in self test .................................................................................................... 18
Chapter 3
LEDS...................................................................................................... 19
Front-panel LEDs .................................................................................................. 19
LAN port LEDs ...................................................................................................... 20
Appendix A
Specifications ....................................................................................... 21
HT2000 modem specifications ............................................................................ 21
Appendix B
Standards compliance .......................................................................... 23
Repairs in Canada ................................................................................................ 23
Electromagnetic interference (EMI) .................................................................... 23
FCC Part 15 ..................................................................................................... 24

Contents
1040967-0001 Revision A 3
 Canada Class B warning .................................................................................. 24
Class II Radio Equipment (per R&TTE Directive 1999/5/EC) .......................... 25

Acronyms .............................................................................................. 29

Index .................................................................................................... 31

Contents
4 1040967-0001 Revision A
 Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.

Messages concerning personal injury

The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.

DANGER indicates a potentially hazardous situation which, if not avoided, will result
in death or serious injury.

WARNING indicates a potentially hazardous situation which, if not avoided, could

result in death or serious injury.

CAUTION indicates a potentially hazardous situation which, if not avoided, could

result in minor or moderate injury.

Messages concerning property damage

A NOTICE concerns property damage only.

NOTICE is used for advisory messages concerning possible property damage,

product damage or malfunction, data loss, or other unwanted results – but not
personal injury.

Understanding safety alert messages

1040967-0001 Revision A 5
 Safety symbols
The generic safety alert symbol

calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.

Additional symbols
This document uses the following hazard symbols:
Indicates a safety message that concerns a potential electric
shock hazard.

Understanding safety alert messages

6 1040967-0001 Revision A
 Chapter 1
Satellite modem overview
This user guide describes the features and operation of the HT2000 satellite
modem, which provides Internet access by satellite. In this user guide, satellite
modem and modem both refer to the HT2000 satellite modem.

Description
The HT2000 satellite modem connects to a satellite network to provide Internet
service. The modem’s Ethernet port connects to a computer or local area network
(LAN). Figure 1 shows the front and back of the HT2000.
After your HT2000 satellite modem has been installed, you can use your computer’s
web browser to access the Internet or an intranet. The HT2000 supports LAN to
extend Internet connectivity to multiple computers. This requires a wired
connection (i.e., an Ethernet cable) or a wireless connection to the LAN and proper
configuration of your computer's operating system network properties.

Figure 1: HT2000 front and back

Chapter 1 ● Satellite modem overview

1040967-0001 Revision A 7
  Do not press the reset/rescue button on the HT2000 unless a customer
service representative tells you to do so.
 The USB port is provided to support a future modem feature. Hughes does
not recommend plugging anything into this port at this time. Hughes will
inform you when this feature is available.

Operating environment
Observe the following requirements for the modem's operating environment.

Ventilation and heat sources

The modem must be adequately ventilated and kept away from sources of heat.

 Do not block any of the modem's ventilation openings.

 Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
 Do not place the modem near a heat source, such as direct sunlight, a radiator, a
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.

Chapter 1 ● Satellite modem overview

8 1040967-0001 Revision A
 Operating position
Operate the HT2000 modem only in an upright, vertical position, resting on its
built-in base, as shown in Figure 2. Any other position could result in insufficient
ventilation, overheating, and malfunction.

Figure 2: Modem operating position

Computer requirements
The computer that connects to the satellite modem should meet the minimum
requirements specified by the computer operating system manufacturer and the
following networking and browser requirements.

Networking and Internet browser requirements

 Ethernet port
 Ethernet network interface card (NIC) installed on your computer
 Ethernet cable
 A web browser with proxy settings disabled

Chapter 1 ● Satellite modem overview

1040967-0001 Revision A 9
 Contact information
If you need operational, warranty, or repair support, who you should contact
depends on where you purchased your satellite modem. Please contact your
customer service representative (CSR) in accordance with your service agreement.

Power supply information

 Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
 Connect the power supply to a grounded outlet. A suitable surge
protector is recommended to protect the satellite modem from
possible damage due to power surges.
 Always connect the DC power cord to the HT2000 rear panel before
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may
not perform properly and could be damaged.
 Observe the power standards and requirements of the country where
it is installed.

If there is any reason to remove power from the satellite modem, always
unplug the AC power cord from the power source (power outlet, power strip,
or surge protector). Do not remove the DC power cord from the modem's rear
panel. Doing so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the
power source.

Chapter 1 ● Satellite modem overview

10 1040967-0001 Revision A
Connecting the modem power cord
The HT2000 power cord connector uses a locking mechanism to ensure it stays
snugly connected to the modem. Make sure the connector is oriented correctly
when plugging it into the DC IN port.
Figure 3 explains how to correctly orient the power cord connector. When
connecting the power cord, you must push the connector into the DC IN port until it
clicks. This indicates the power cord is locked into the modem.

Modem DC IN port

Power cord connector

Ensure this metal piece ..… aligns with this notch.

Figure 3: Aligning the power cord connector

Disconnecting the modem power cord

The power cord connector has a hard plastic sleeve (marked with two arrows) that
you must slide backward when removing the cord from the modem. Sliding the
sleeve backward disengages the connector’s locking mechanism. See Figure 4.

Connector sleeve

Slide sleeve to disengage locking mechanism

Figure 4: Power cord connector

Chapter 1 ● Satellite modem overview

1040967-0001 Revision A 11
 When removing the power cord, brace the modem with one hand. Use your other
hand to slide the power connector sleeve toward you (away from the modem) and
pull the power cord from the DC IN port. See Figure 5.
Important: If the power cord does not easily disconnect from the DC IN port, do
not force it. Doing so could damage the modem.

Slide the power

connector sleeve toward
you and pull the power
cord to disconnect it.

Secure the modem

with one hand.

Figure 5: Disconnecting the power cord from the modem

Chapter 1 ● Satellite modem overview

12 1040967-0001 Revision A
 Chapter 2
System Control Center
The System Control Center is a set of screens and links you can use to monitor your
service and troubleshoot the satellite modem in the event of a problem. The System
Control Center provides access to system status, configuration information, and
online documentation.
You access the System Control Center through a web browser on a computer
connected to the satellite modem. Use the System Control Center to find system
information for configuring networks or to check system performance if the satellite
modem does not seem to be functioning properly.

Accessing the System Control Center

To access the System Control Center website, first connect a computer with a web
browser to the satellite modem's LAN port. The System Control Center is hosted on
the modem, so your computer does not have to be connected to the Internet to
access the site.
To open the System Control Center, double-click the System Control Center shortcut
on your computer’s desktop, or follow these steps:
1. Open a web browser.
2. In the browser address bar, type 192.168.0.1 and press Enter.

System Control Center home page

The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of your satellite modem.
Figure 6 shows the System Control Center home page. Your home page may look
slightly different depending on your service provider.

Figure 6: System Control Center

Chapter 2 ● System Control Center

1040967-0001 Revision A 13
 Indicator links
At the top of each System Control Center page are two indicators followed by a text
link (Figure 7), as well as a language selection drop-down.

Figure 7: Indicators and links

Each text link navigates to a page in the System Control Center. Table 1 describes
the destination page for each link.
Table 1: Destination pages
Indicator Destination Description
System Status System Status page Gives important information about
the satellite modem’s operational
status.
System Information System Information page General information screen that
identifies software and hardware
versions and other important
satellite connection information.

The System Status indicator also changes color to indicate the operational status of
the satellite modem.
 Red: The system has a problem.
 Yellow: The system is operational, but under a degraded condition.
 Green: The system is functioning within normal parameters.

Parameters bar
The parameters bar appears at the top of all System Control Center screens as
shown in Figure 8. This bar displays three important fields of information:
 SAN – Site account number (SAN), which identifies the installation site.
 ESN – Electronic serial number assigned to the modem.
 Diagnostic Code – Used to troubleshoot problems.

Figure 8: Parameters bar

Chapter 2 ● System Control Center

14 1040967-0001 Revision A
Side panel
The following links appear on the left side panel of each System Control Center
screen as shown in Figure 9.

Figure 9: Side panel links

Home – Opens the System Control Center home page.
Connectivity Test – Opens the Connectivity Test page, which you can use to test the
connection between the satellite modem and the NOC.
Built-In Self Test – Checks the internal operation of the modem.
Note: Some of these links may not appear because they are not enabled by the
service provider.

Chapter 2 ● System Control Center

1040967-0001 Revision A 15
 System Status page
The System Status page lists parameter information vital to the proper operation of
the HT2000. Available system status values (as shown in Figure 10) may vary,
depending on how your satellite modem is configured.

Figure 10: System Status page

Chapter 2 ● System Control Center

16 1040967-0001 Revision A
System Information page
The System Information page (shown in Figure 11) provides system information for
the satellite modem, such as identification information, software versions, and
satellite information.

Figure 11: System Information page

Connectivity test
To test your connectivity:
1. Click the Connectivity Test link on the side panel. The Terminal/Gateway
Connectivity Test panel appears in the center of the screen.
2. Click Start the test, as shown in Figure 12.

Figure 12: Starting the connectivity test

3. A progress bar appears in the Terminal/Gateway Connectivity Test panel,
indicating the test has started.

Chapter 2 ● System Control Center

1040967-0001 Revision A 17
 4. When the test completes, the results appear in the center panel. Figure 13
shows the results of the test.

Figure 13: Connectivity test results

Built-in self test

Use the Built-In Self Test link on the side panel to check the connectivity of the
satellite modem. To initiate the test:
1. Click the Built-In Self Test link on the side panel.
2. The test results appear in the BIST Results panel, as shown in Figure 14.

Figure 14: Built-In Self Test screen

Chapter 2 ● System Control Center

18 1040967-0001 Revision A
 Chapter 3
LEDS
Front-panel LEDs
The satellite modem has five LEDs on the front panel, as shown in Figure 15. By
their appearance (on, off, blinking, or flashing) the LEDs indicate the modem's
operating status. The front-panel LEDs are white when lit.

POWER – indicates if the modem is receiving power.

Red indicates overheating.
SYSTEM – indicates if the modem is in the installation
process or if it is ready.
RECEIVE – indicates if the modem has good signal quality
or has a problem with the signal.
TRANSMIT – indicates if the modem is transmitting data
or is able to transmit data.

LAN – indicates if the LAN port of the computer is ready.

Figure 15: Front-panel LEDS

Table 2 on page 20 explains what the modem status is when the LEDs are on, off, or
blinking. On means the LED is continuously lit. Blinking means the LED is usually on,
but intermittently turns off briefly. Flashing means the LED alternates between on
and off for periods of ½ sec to 1 sec.

Chapter 3 ● LEDS
1040967-0001 Revision A 19
 Table 2: Modem status LEDs
LEDS Appearance Status
Satellite modem is connected to a computer network card or
On
Ethernet device.
LAN Blinking Transmitting and/or receiving data.
No device is connected to the LAN port, or the device
Off*
connected to the LAN port is not working properly.
On OK - Transmit path is operational.
Blinking, mostly on Transmitting data.
Transmit Ranging (The modem is measuring the distance to the satellite
Blinking, mostly off
to calibrate transmit timing and transmit power.)
Off* Condition preventing transmission.
ON OK - Receive path is operational.
Receive Blinking Receiving data.
Off* Condition preventing receipt of data.
ON Connection established with the NOC.
System
Off Condition preventing full operation.
ON Power is on, and the modem is functioning normally.
Red color** **Indicates alarm condition.
Power
Flashing Operating with fallback.bin (backup) version of software.
Off* No power.
Bold type indicates LED appearance during normal operation when the satellite modem is transmitting or
receiving data.
*Indicates an operational problem.

LAN port LEDs

The LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status
and speed, as shown in Figure 16.

Figure 16: LAN port LEDS

Chapter 3 ● LEDS
20 1040967-0001 Revision A
 Appendix A
Specifications
HT2000 modem specifications
The specifications for the HT2000 modem are listed in Table 3.
Table 3: HT2000 modem specifications
Item Specifications
Weight 1.071lb (0.486 kg)
Height 7.28 inches (184.92 mm)
Width 2.766 inches (70.26 mm)
Depth 5.822 inches (147.88 mm)
Operating temperature range 41 °F to 104 °F (5 °C to 40 °C)

Above 5,000 ft (1,524 m) altitude, the maximum

temperature is reduced by 1 °C per 1,000 ft (305 m).
Operating humidity range 5% to 90% non-condensing
Altitude Up to 15,000 ft (4,572 m)
Cooling method Convection
Protocol support TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Supported frequency ranges Ka-band or Ku-band
Network interface ports RJ-45 Ethernet LAN port supporting 10BaseT,
100BaseT or 1000BaseT operation

Appendix A ● Specifications
1040967-0001 Revision A 21
 Appendix B
Standards compliance
The HT2000 satellite modem has been certified to comply with the standards listed
in Table 4. Additional information follows the table.
Table 4: HT2000 standards compliance
Category Standard
UL60950-1 for the USA
CAN/CSA-C22.2 No. 60950-1 for Canada
Safety IEC60950-1 for International (CB Scheme
Certification)
EN60950-1 for the EU
FCC Part 15 for the USA
Electromagnetic Interference (EMI)
ICES-003 for Canada
Electromagnetic Compatibility (EMC) EN301-489-1 and EN 301-489-12 for the EU
RF Spectrum EN301-459, EN301-360, EN301-428 for
the EU
FCC Part 25 for the USA
Telecommunications TIA IPoS

Repairs in Canada
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should not attempt to make electrical ground connections themselves, but
should contact the appropriate electrical inspection authority, or electrician, as
appropriate.

Electromagnetic interference (EMI)

This product conforms to EMI standards of the U.S. FCC, and Canadian CSA, as
detailed in the following sections. The installation and maintenance procedures in
the installation guide must be followed to ensure compliance with these
regulations.

Appendix B ● Standards compliance

1040967-0001 Revision A 23
 FCC Part 15
This section applies to the HT2000 satellite modem. Standards to which conformity
is declared: FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible party's name: Hughes Network System, LLC Address: 11717 Exploration
Lane, Germantown, MD 20876
Telephone: 1 (866) 347-3292
Trade name: HUGHES
Type of equipment: Two-way Hughes system
Model number: HT2000

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and if not installed
and used in accordance with the instruction manual may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation distance between the equipment and the
receiver.
 Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
 Consult the dealer or an experienced radio TV technician for help.

Canada Class B warning

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Appendix B ● Standards compliance

24 1040967-0001 Revision A
Class II Radio Equipment (per R&TTE Directive 1999/5/EC)

Restrictions for European Union

Use of this product within the frequency band 29.25 GHz to 29.5 GHz requires
licensure within the targeted EU Member state prior to being put into service.
No restrictions within the band 29.5 GHz to 30.0 GHz for this product.

Identified European countries

This product may be operated in the following European countries:
AT Austria BE Belgium CY Cyprus
CZ Czech Republic DK Denmark EE Estonia
FI Finland FR France DE Germany
GR Greece HU Hungary IE Ireland
IT Italy LV Latvia LT Lithuania
LU Luxembourg MT Malta NL Netherlands
PL Poland PT Portugal SK Slovakia
SI Slovenia ES Spain SE Sweden
GB Great Britain IS Iceland LI Liechtenstein
NO Norway CH Switzerland BG Bulgaria
RO Romania

Statement on compliance with the R&TTE Directive 1999/5/EC

Hereby, Hughes declares that this Class II Radio Equipment is

in compliance with the essential requirements and other
English relevant provisions of Directive 1999/5/EC.

Hughes, vakuuttaa täten että Luokka II radiolaitteet tyyppinen

Finnish laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä
koskevien direktiivin muiden ehtojen mukainen.

Appendix B ● Standards compliance

1040967-0001 Revision A 25
 Hierbij verklaart Hughes dat het toestel Klasse II
radioapparatuur in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn
1999/5/EG
Dutch
Bij deze verklaart Hughes dat deze Klasse II radioapparatuur
voldoet aan de essentiële eisen en aan de overige relevante
bepalingen van Richtlijn 1999/5/EC.

Par la présente Hughes déclare que l'appareil II Radio

Équipement de classe est conforme aux exigences essentielles
et aux autres dispositions pertinentes de la directive
1999/5/CE
French
Par la présente, Hughes déclare que ce II Radio Équipement
de classe est conforme aux exigences essentielles et aux
autres dispositions de la directive 1999/5/CE qui lui sont
applicables

Härmed intygar Hughes att denna Klass II radioutrustning står

I överensstämmelse med de väsentliga egenskapskrav och
Swedish
övriga relevanta bestämmelser som framgår av direktiv
1999/5/EG.

Undertegnede Hughes erklærer herved, at følgende udstyr

Danish Klasse II Radio Equipment overholder de væsentlige krav og
øvrige relevante krav i direktiv 1999/5/EF

Hiermit erklärt Hughes, dass sich dieser/diese/dieses Klasse II

Funkanlagen in Übereinstimmung mit den grundlegenden
Anforderungen und den anderen relevanten Vorschriften der
Richtlinie 1999/5/EG befindet". (BMWi)
German
Hiermit erklärt Hughes die Übereinstimmung des Gerätes
Klasse II Funkanlagen mit den grundlegenden Anforderungen
und den anderen relevanten Festlegungen der Richtlinie
1999/5/EG. (Wien)

Appendix B ● Standards compliance

26 1040967-0001 Revision A
 ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Hughes ΔΗΛΩΝΕΙ ΟΤΙ Class II Radio
Equipment] ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ
Greek
ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ
1999/5/ΕΚ

Con la presente Hughes dichiara che questo Classe II

Italian apparecchiature radio è conforme ai requisiti essenziali ed alle
altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Por medio de la presente Hughes declara que el Clase II Radio

Equipment cumple con los requisitos esenciales y cualesquiera
Spanish
otras disposiciones aplicables o exigibles de la Directiva
1999/5/CE

Hughes declara que este II Radio Equipment classe está

Portuguese conforme com os requisitos essenciais e outras disposições da
Directiva 1999/5/CE.

Appendix B ● Standards compliance

1040967-0001 Revision A 27
 Acronyms
A I

AC – Alternating current ICES – Institute for Clinical Evaluative Sciences

IP – Internet Protocol
B
IPoS – IP over Satellite

BIST – Built-in self test L

C
LAN – Local area network

CSA – Canadian Standards Association (Canada) LED – Light emitting diode

CSR – Customer service representative N

D
NIC – Network interface controller

DC – Direct current NOC – Network Operations Center

DHCP – Dynamic Host Configuration Protocol S

E
SAN – Site account number

ESN – Electronic serial number T

EMC – Electromagnetic compatibility
EMI – Electromagnetic interference TCP – Transmission Control Protocol
TIA – Telecommunications Industry Association
F
U
FCC – Federal Communications Commission (USA)
USB – Universal Serial Bus
H

HTTP – Hypertext Transfer Protocol

Acronyms
1040967-0001 Revision A 29
 Index
C Modem power supply 10
connecting power cord to modem 11
Computer requirements 9 disconnecting power cord from modem 11
Internet browser 9 Modem specifications 21
networking 9
S
F
Standards compliance 23
Front-panel LEDs 19 Support 10
System Control Center 13
L accessing 13
built-in self test 18
LAN port LEDs 20 connectivity test 17
home page 13
M indicator links 14
parameters bar 14
Modem description 7 side panel 15
Modem operating environment 8 System Information page 17
heat sources 8 System Status page 16
position 9
ventilation 8

Index
1040967-0001 Revision A 31