UNIT 17 OFFICE SUPERVISOR

Structure
17.0 Objectives
17.1 Introduction
17.2 What is Supervision ?
17.3 Meaning of Office Supervision
17.4 Office Manager and Office Supervisor
17.5 Role of Office Supervisor
17.5.1 Duties
17.5.2 Responsibilities
17.6 Qualities of Office Supervisor
17.7 Effective Supervision
17.8 Human Relations in Supervision
17.9 Let Us Sum Up
17.10 Key Words
17.11 Answers To Check Your Progress
17.12 Terminal Questions
I

17.0 OBJECTIVES
After studying this unit, you should be able to :

explain the meaning of office supervision

outline the special features of office supervision
distinguish between t h position of the office manager and the office supervisor
describe duties and responsibilities of the office supervisor
explain how office supervision can be made effective
explain the importance of human relations in office supervision.

17.1 INTRODUCTION
You have learnt about various aspects of office organisation and management. You
have also been acquainted with the office systems and procedures relatino to
various office functions as well as the use of ma .nines to achieve business
olyectives efficiently. With congeni11tnvironment in the office ma given
well-designed sysieins and procedures, the efficiency of office operations depends
largely on the office employees who carry out the activities of the office. To ensure
that the employees perform their work in accordance with the systems and
procedures laid down, it is necessary that somebody should oversee the day to day
work being performed. Otherwise, the flow of the work may slow down, or the
quality of the work done may suffer due to over-speeding. All this b a y lead to
waste of time and effort and inefficiency of office functions affecting the growth
and development of business. It is, therefore, essential that Some members of the
office staff are engaged to oversee the work carried out by the others. Such petsons
are known as the office supervisors. In this unit, we shall explain the meaning of
office supervision, the role of the office supervisors, the essentials of effective
'
supervision, and the importance of human relations in office supervision.
 OffiCeSllpavLloe
17.2 WHAT IS SUPERVISION ?
In every business firm, the management decides as to what activities are to be
carried out and how they are to be performed. Micro level specialisation of jobs and
unity of such specialised tasks into a system require group effort. Where group
effort is required, there remains the vital task of ensuring that the work is actually
carried out efficiently and on time. This task is known as supervision. Thus,
supervision is essential for any group effort to achieve the organisational objective.
In simple terms, supervision means overseeing the employees at work. It is a
process wherein an individual directs and controls the work of others. The main
purpose of supervision is to ensure that the workers perform the assigned work
properly and efficiently.

17.3 MEANING OF OFFICE SUPERVISION

Supervision implies overseeing the subordinates to work to ensure that they are
working efficiently and effectively and in accordance with the established rules and
procedures. Applidtion of the principles and practices involved in supervision to
office activities is known as "Office Supervision".
At the supervisory level in the office, the general orders and directives originating
from the office manager and/or from above are translated into action. Reports are
prepared, and typed, letters are filed, meetings are arranged,visitors are received,
tax returns are prepared, and similar activities carried out. Quality of output to a
very large extent depends upon the quality of office supervision. Faults or lapses in
supervision can create many hindrances in the smooth implementation of policies
and programmes. In the absence of supervision, each employee may do what he or
she likes in a manner convenient to him or her, the objectives of the group. The
'/
significance of office supervision has been recognised, all the more due to the
complexities of office work. A new entrant with paper qualifications cannot pick up
elements of office work through observation. What he needs is a constant guidance,
direction and motivation to learn, and to perform the work efficiently. The office
supervision enables the employees to feel at home and perform their job as desired.
Office supervision enables performance of office activities in a co-ordinated
manner. Office work has become increasingly more specialised and, along with
E divided responsibilities and interdependence, calls for careful supervision for better
i output, be it preparation of reports, or invoicing or drafting letters. Office
supervision also enables harmonious personnel relations to be maintained in the
entire organisation. Office work being related with various functional departments,
E
interaction between interdependent employees is a mvst. Thus, supervisory
!
management plays a key rdle as a 'linking pin' in the organisation.

Features Of O f b e Supervision
Like supervision of work ia any other department of an organisation, office
supervision too has threk niain features. These are as follows :

a) O m supervision is a continuousfunction. Employees working in an ofrncx

are t~ be directed, guided, motivated on a continuous basis for better
performance. As first line managers overseeing office activities, the
supervisors are in constant touch with the office employees, guiding and
directing them in their day to day work.
b) Ofice supervision is a delegatedfunction. The'power or authority enjoyed by
a supervisor is delegated by the higher levels of management. In an office, the
office manager delegates his authority to the supervisor to direct the a c e
 employees in the operation assigned to them. Such delegation permits the
office supervisor to act independently and with responsibility in accordance
with the authority granted. However, authority once delegated can be
withdrawn, if it is found that such authority is either being misused or not
being used. Although supervision is a delegated function, thetrue nature of
supervision is that it involves both authority and responsibility for the work of
the other employees.

c) Oflice supervision is first level management. Supervision comes at first level in

the hierarchy of management. The position of the supervisor lies between the
office manager and the office employees. The supervisor acts a s a link between
the planning and implemeniation personnel. He helps in achieving
organisational objectives through action with the help of his subordinates. He
also communicates the policies of higher level management to operative
personnel a& the problems of operative personnel to higher management. The
office supervisor acts as a linking pin between the office employees and the
I office manager, that is, the middle level management personnel. The
supervisor as the first level manager has first hand information about the
'
progress of the work and ensures'completion of the work on time.
Check Your Progress A
7. . .
1 Define supervision

...............................................................................................................................
2 Whnt do you understand by office supervision ?

3 Which of the following statements are tTrue and which are False ?
i) Office supervision is first level management.
ii) Authority is delegated by top management to the office supervisor.
iii) The office supervisor is a 'linking pin' between the office operatiires and
the office manager.
iv) Offifice employees are occasionally directed, guided and motivated in their
work by the supervisor,
v): In the absence of supervision, office employees may do their work d
properly if they are well-trained

-
17.4 OFFICE MANAGER AND OFFICE SUPERVISOR
'?-

The office manager is the head of the office and is in-charge of general
administration of the office. In a small office, the manager, in addition to general
administration, also undertakes the work of supervision. However, in a large
organisation, he has usually one or more persons appointed as supervisors. The
office manager then is required to perform the overall managerial functions of
planning, organising, staffing, directing and controlling the office activities. He is
 . - - -- --
~ ~ p a v i a o l l expected to motivate persons working under him for better output and higher
efficiency. He reports either to the Company Secretary or the General Manager. He
takes part in the formulatiola of the policies and procedures. He may also attend the
Board meetings. The office supervisor, on the other hand, is concerned with guiding
and directing the day to day workassigned to his subordinates. He checks the
performance of the subordinates and co-ordinates group activities and resolves the
problems relating to routine operations. The supervisor receives instructions and
orders from the office manager. The diagram below shows the position of the
supervisors and the office manager.

1 General Manager

I
Oflice Manager

r
Supervisor Supervisor Supervisor

Operative personnel Operative personnel

Figure 17.1 Posi~ionof the O f f i i Manager and the *Ofie supervisor

In this diagram we see that the office supervisor occupies a very delicate but
important position in the organisation structureof the office. Almost every plan and
policy must pass through him for implementation. He is responsible for getting the
work done efficiently by the offib staff. He is an important link in the chain of
command, as well as, in the line of communication between the office manager, and
the office operatives. The office manager, on the other hand, acts as a link between
the higher level managers, as well as, heads of the functional departments and the
office supervisors. He bears overall responsibility of making office services
available to all other departments as efficiently as possible.

17.5 ROLE OF OFFICE SUPERVISOR

In fact, the office supervisor is a first level manager at the actual work spot. He is
responsible for issuing 'orders', directing, guiding, motivating and leading hidher
subordinates in the dqy to day performance of office tasks. In other words, he is a
key figure in managing office work. One can safely say that an organisational unit
is large because of the supervisor's role. Most of the problems arising on the office
floor are resolved instantly by the supervisor himselfherself. Where the supervisor
,is competent he gets full cooperation dnd sypport from his subordinates. He is also
the person responsible for creating a conducive office environment to achieve the
desired objectives efficiently.
The supervisor's role is sometimes a difficult one to manage. On the one hand,
being a first level manager, he is separated from the men he supervises. They do not
consider the supervisor to be one of them. He may even face resentment if he is too
strict. At the d m e time, the subordinates consider the supervisor to be their
spokesperson, and expect him to protect them from all unfavourable decisions of
the higher level managers. On the other hand, because of his lower rank, he is
separated from the higher level managers while he is expected to secure the
cooperation of his subordinates m achieving the maximum output at the minimum
cost. As a result, the supervisor has often to bear the pressure from both the
management and the employee union. Consequently, he is quite often the target of
attack from both sides. Tbe situation is now changing far the better with greater
-- 1
 Omce Supervisor
awareness of the nature of the supervisory job. In modem businesslenterprises and
commercial establishments, the supervisor's role has been redefined and reinforced.
Hk is recognised as a source of work-knowledge to the worker and the work-group.
He is even considered as the fountain-head of technical knowledge and information,
and a channel of information flow to and from various experts to the workers and
the work- group. Viewed from this angle, it becomes quite clear that a supervisor
has an important role to play in the present day set up of an organisation unit.
17.5.1 Duties
It has been mentioned earlier that supervision is primarily a delegated function and,
as such, the supervisor's role, by and large, depends on the organisational set up and
the position he enjoys in the authority structure. For instance, in a small unit the
)r
office manager and the supervisor may be one and the same person, while in a large
enterprises the supervisor may have limited authority of directing the subordinates
under the overall administrative authority of the office manager.

rn In a limited way and to the extent required for executing his tasks, a supervisor is
required to perform managerial functions like planning, organising, and controlling,
besides directing and motivating.

The following are the more important duties of the office supervisors:

a) To set targets of output of work;

To schedule work so as to maintain an even and steady flow;
To organise physical conditions in the office so as to create proper
environment;
To interpret organisational policies and programmes;
To watch for innovations in techniques and methods of work in other
organisations;
T o bring about changes in methods and equipments;
To establish systems and procedures for office activities;
To provide congenial work atmosphere;
To assign work to different office assistants according tc their abilities;
To provide leadership to the subordinates;
To control work performance of the office employees;
To evaluate the merit of the employees on the basis of their performance;
To enforce discipline;
n) To motivate the office employees in his unit;
o ) To establish proper authority relationship among members of the work- group;
p) To initiate corrective steps, where necessary, to improve work performance.
17.5.2 Responsibilities
The responsibility of the supervisor may relate to his (a) superiors (b) subordinates
and (c) fellow supervisors, as outlined below;
a) Rc~sponsibilirytowards superiors:
i) to carry out what the supervisors cesire and as laid down in the plans and
policies;
ii) to keep his superiors well informed about the progress of the work done
 in the office;
iii) to refer matters requiring the superior's attention; '

iv) to ensure that wotk is performed as per the standard methods and
procedures laid down;
v) to co-ordinate the work of his unit with that of the other units.
b) Responsibility towards subordinates:
i) To educate new workers by familiarising them with the office rules and
regulations;
ii) To train new and existing members to assume greater responsibilities;
iii) TO develop harmohy, co-operation
-
and team spirit;
iv) To help his subordinates in resolving conflicts;
v) To evaluate members of the work-group impartially;
vi) To establish better human relationship;
vii) To build and sustain the employees' morale and to handle the employees'
grievances promptly;
viii) To protect the subordinates from undue exploitation;
ix) To bring about charges in the methods and procedures with the minimum
hardship to the subordinates.
c) Responsibility towards his fellow supervisors
i) To help co-ordinate the work of his own work-unit with that of the others:
ii) To co-operate with fellow supervisors
\
in the same way that he expects his
subordinates to co-aperate with each other.
iii) To study, develop and use new methods in consultation with other
supervisors.

17.6 QUALITIES OF OFFICE SUPERVISOR

To perform his functions efficiently and shoulder his responsibilities, the otfice
supervisor must possess the ba$ic knowledge and skills, as well as, the requisite
abilities. The knowledge and skills required for proper supervision of work differ
from organisation to organisation. However, ability to perform the supgrvisory job j
well requires the minimum education, training, and experience. The office
supervisor must have the following educational and general qualifications to be
effective:
Must have sound knowledge of ofice functioirs: Sound knowledge does not only
mean knowledge that goes with a university degree but also in-depth knowledge ot
various office activities, acquaintance with the types of machines and materials
used, and the methods and procedures laid down for performing specific jobs. He
will be able to direct and guide the members of the work-group properly only if he
is fully acquainted with the methods and procedures laid down for various jobs.
I

Awareness of rules, regalations, authority and responsibility: f i e supervisor mus

be aware of organisational rules and regulations, the extent of his authority and
responsibility, and the matters an which he can take decisions. Not only should he
be aware of the rules and regulations but he should also act accordingly.

Communicatwn $kill:, Ability to communicate with his superiors and subordinates

effectively, is an important aspect of supWisory work. The job involves issuing
instructions to the subordinates y d reporting to the supervisors. The subordinates
 will take greater interest in their work only when they are clearly informed about
the nature of the work and the methods to be followed. Similarly, managcmcnt will
be in a position to guide only when they are regularly informed about work
performance.

Leadership qualities: A supervisor should possess leadership qualities which

include ability to get along with the subordinates and securing their co-operation.
As a leader of his work-group, the supervisor has to guide the subordinates and
promote harmonious relationship among them. The ability to treat his subordinates
as human beings, to generate mutual respect and understanding, to secure trust and
coioperation without any coercion, are some of the essential qualities that the
supervisor should possess to be effective as a leader.

Personal Qualities

A good supervisor is expected to have the following qualities with regard to his
* conduct and behaviour :

1 He should be punctual;
2 He must be self-disciplined
3 He should be alert so as to be able to take note of irregularities in work
performance;
4 He should take timely decisions;
5 He should adopt a human approach to solve human problems;
6 He must have integrity of character and a strong personality;
7 He must avoid giving a sense of inferiority to his subordinates;
8 He should deal with the subordinates with sympathy and underslanding.

' Check Your Progress B

1 Which of the following statements are True and which are False '?
i) The office manager may undertake the work of supervision in small
offices only.
ii) In a large organisation, the office supervisor has nothing lo do with the
office manager.
iii) The supervisor is never liked by his subordinates.
iv) The plans and policies of the highcr level managers are implcniented hy
b
the office supervisor.
v) The office supervisor cannot take any dccisian cvcn in m;rttcxrrelating to
day to day work of his suhordinatcs.
vi) within the limi~sof his ;iuthority. r h ~
:iupc.~iscrri;rn pl;~n.rnd prcp;irc thc.
work schedule of tho jobs of the cmplayct.:..
vii) The supervisor docs not have ~ h pc o \ v ~ i10 c\t:ii.iiii, : - . \ \ i t 11;. ;:,r,f
procedures of routi~icopcr;~iion?;
i i l I;,(. . i i , . c

viii) An officc s u p c ~ i s , ;hr ; ) ~ rL,.;jit . r l . : r ~ l i j l ~ -i,ju:lrcis~'~i;,;.:... si;,:l : . Irk,

. ,
ix) It is possiblc f ~ !LC
i w p ~ n ; , :::
' ~C,II.O~.:C ~ l l ~ c ; ~ j x
i !. ~*. ~; , !. y i .,,,ir::
harmonious rcl;~tionsh~!, :trnong thc schordin,;ics.
X) Integrity of ch;~r;~ctcr
is :I yu;!iiri of T:;cyi c , , ~ ~'i!li)(.r\.js,)r.
;~!
2 List five person;~lclu;~lit~cs
of ;I ~ o o sd u p r. :.,, I
 17.7 EFFECTIVE SUPERVISION
Effectiveness of supervision implies achieving the objectives of the supervision to
the maximum degree. To be effective, thesupervisor must be able to guide, direct
and motivate his subordinates and secure the maximum co-operation from them in
their day to day performance of the office work. For this purpose the office
supervisor should keep in viewthe following requisites of effective supervision:
1 Operate objectively- The supervisor should perform his duties and act on the
basis of facts. In other words, his personal likes and dislikes should not
influence his decisions and actions as a supervisor. He should assign work on
the basis of abilities and evaluate the performance of the workers on the basis
of objective standards and measures of work.
2 Adoptparticipative style. To secure full co-operation of his work-team, the ,
supervisor should allow his group to discuss fully any problem concerning
their work, and invite their suggestions to improve. He should make
suggestions and carry them along with him to achieve higher objectives.
3 Enforce rules and regulations. The supervisor should be strict and impartial in
enforcing organisational rules and regulations. If he is slack in the enforcement
of rules, etc., he will be regarded as inefficient and incompetent to cope with
the situation.
4 Use simple language in commu~ication.The supervisors should issue clear
instructions to the subordinates.?he language used should be simple and easily
understandable. Words having double meaning should be avoided.
5 Reduce waste and check on output, Maintaining satisfactory outputs of work
is the primary responsibility of the supervisor. But he should also guard against
waste of materials and time which may be caused by over-speeding of
operations. The office activities mainly consist of paper work. Reduction in
wastage of paper used in the course of office work for a desired output always
leads to overall efficiency and 'cost reduction.
6 Develop understudies. The slipervisor should always be concerned with the
growth and development of the organisation. It requires more capable pervons
to be available to take up different positions. The contribution that the
supervisors can make to an organisational development is by providing the
employees to take up the higher positions to replace the existing personnel.
Thus, the supervisor should develop capable assistants for replacements in
required number. Failure to do so may hinder his own growth in <he
organisation.
7 Establish good reporting system. Every decision and action of the supirvisor
1F

requires approval and backing of the higher level management. Hence, it is

i essential for him to report what is going on in the unit to his supervisors giving
reasons for the steps taken to maintain and improve efficiency of work.
8 Feedback on supervision. .A good supervisor will always obtain feedback as
regards his methods of supervision. He ascertains what is the effect of his
supervision on the work output, motivation and morale of the subordinates.
For this purpose, the supervisor may have informal or casual conversation with
 Office Supervisor
his subordinates, arrange group discussion, interview, etc., to find out what is
bothering the employees at work. Maintaining harmonious relations with the
subordinates, and providing adequate and correct information at the right time
are helpful in avoiding or minimising conflicts, as well as, needless troubles.

I 17.8 HUMAN RELATIONS IN SUPERVISION

I
A supervisor with all qualifications may not succeed in his job unless he is able to
maintain proper human relations with and among his subordinates. It is true that
h o d l e d g e of office work and skills of supervision are necessary, but the daily
challenges to most supervisors do not arise out of the work related with the
c motivation of the employees. fn fact, the challenge lies in stimulating the group to
the best of their, abilities, and making it possible for them to feel contented and
happy in their day to day work. A supervisor does not merely deal with machines
but mostly with people who operate the machine. Hence, it is essential that he must
adopt a human approach while dealing with the office staff.
b
T o maintain satisfactory human relations, the supervisor should be open-minded,
impartial and fair in handling day to day problems of his work group. He must
remove the barriers of communications, if any, between himself and the members
of the work group. He should be a good listener and at end to the problems and
.
difficulties of the subordinates with due attention and sympathy. He must also keep '

up to his commitments to the subordinates at any cost.

To achieve and maintain better human relations at work, the office supervisors
should have regular meetings with the subordinates to,discuss various issues
concerning them and their work. Suggestions, if any, should be brought to the
noti& of the higher level management for due consideration. This is likely to bring
about harmony in team work, develop a positive attitude towards work and
minimise conflict among the employees.

Check Your Progress C

1 Which of the following statements are True and which are False ?
i) 0ffice9&ervisors should evaluate the merit of the employees in their
jobs only on the basis of objective measures of output.
ii) It is not necessarily appropriate for an office supervisor to send regular
reports to the office manager, if he is able to resolve all problems himself.
ii) An employee who caries out his work very efficiently may be excused in
some cases if he does not follow the rules and regulations in certain
circumstances.
iv) The supervisor should control overspeeding of work, and check on output
so as to minimise wastage of materials.
v) The office assistants must be developed for higher positions so that the
supervisors may also grow with the organisation's growth.
2 Mention four steps whereby the office supervisor may be able to maintain
good human relations :
..............................................................................................................................
.
.
..
.
..
.
..
.
..
.
.a ..................................................................................................
=
...............................................................................................................................
...............................................................................................................................
3 Why is simple language considered desirable for communications made by the
13
supcrvisors ?

17.9 LET US SUM UP

The present day business activity requires group effort to achieve organisational
ohjcctives. Wherever group work is involved, there remains the vital task of seeing
that the work is actually performed and completed efficiently and on time. This is
the basictask of supervision.
Application of techniques, principles and practices, involved in the supervision of
the office activities, is known as office supervision. In the absence of the
supervision in oMce, each employee may carry out what he or she likes to do in a
manner convenient to him or her. Besides, a new worker cannot be expected to
perform hisher job well unless he is well instructed, guided, and directed properly.
No other person can do this job better than the office supervisor.
The office supervisor exercises limited powers which are delegated to him by the
office manager. Office supervision is a continuous function; it is a delegated
function, it is first level management. In a small organisation, the same person may
act as the office] manager, as well as, the office supervisor. But in a large
cnterprise, the office manager may be assisted by one or more supcrvisors for day
to day supervision of work. The office] supervisors are first levcl managers and
exercise delegated powers to secure both efficiency and effectivencss.
The office manager is a person who is overall inchargc of general administration
directly reporting to either the Company Secretary or the General Manager.
However, the office supervisor works under dircct supervision of the oll'icc
manager, and uses delegatcd pewcrs to guide, direct and motivale his ~ ~ b o i d 1 n ; r t c ~ .
Hc occupies a very delicate hut important position in thc organisntion structure 01
the 01Cicc. He is the linking pin behvcen the middle-level management and the
!:pcrativc personnel.
The office supervisor is a key figure in manaeing ol'licc iiork. Every p l - i ~;:r-;a
~
policy must pass through him for implemcnation. ThCsu~xrvisorsr,)l:: :.;:r:;iilIri:~:
q,-

;I difficult one to manage.

Being a Cirsl level manager, his subordinates do not cc~nsidcrhim to he o n \ . OL iholn

Yci thcy considcr him 10 he their spokcsrnan to protect thcrn from unl:~vour';~t~~c.
clcci.;it)r~s01 Ihc hyhcr Icvcl management. On the othcr hand, hccausc ol hi> I{,\..CI-
r.tr3. hc is scparirtcd 1'ro:n higher level maniigcmcnt. But he is cxpccted !!) sccurc
the co-opcr;ltil~n ol'thc suhordinaics in achieving the maxin~umouiput a1 lhc.
n l i n i ~ t l ~cosf.
~ n As ;I result, the supervisor has oftcn to hear the pressure Irt i r l l ho:h
!!lC nl;rC,:gcmcnt i111dthc employee union. However, the supervisor in ;I intideril
c.nic:iprisc.is rc,copniscd as a source of work-knowledge to the work group and : I .
ihc tount:iin hc;~tlof technical knowlcdpc and information.
To thc extent required for executing his task, a sulwrvisor also perforrns m;rnagcri;~l
functions. The more imptwt;rnt duties of the office supervisor includc setting t;irgets
of outpu~,scheduling thc Ilow of work, creating proper physical cnvironrncnt,
cst:thlihhing systems and prcxcdurcs, assigning work-to the ofricc assistants,
.controliing work performance of the employees, evaluating crnployee pcrl.orni:rncc.
ctc. The supcrvisor has respcpnsihilitics towards his superiors, suhordinatcs, as u,cll
as, lcllow supcrvisors.
 The essential qualifications of an effective supervisor include; sound knowledge
mainly of various office activities, awareness of rules, regulations, authority and
responsibility; ability to communicate effectively, and leadership qualities. A good
supervisor is also expected to have certain personal qualities like punctuality,
self-discipline, alertness, decision-making ability, human approach, integrity of
character, sympathy and understanding in relation to the subordinates.
To be effective in his job, a supervisor must keep in view the following
requirements, viz., he should operate objectively, adopt participative style of
supervision, enforce rules and regulations strictly and impartially, use simple
language in communication, reduce waste and control output so as to prevent
overspeeding, develop assistants for higher positions, establish good reporting
system, and obtain feedback as regards his methods of supervision.
b
The supervisor must maintain human relitions with and among the subordinates. It
is essential that he should adopt a human approach while dealing with the office
staff. For this uurpose he should be open-minded, fair and impartial in handling day
to day problems of his work group. He should have regular meeting with his
t
subordinates to discuss issues concerning them and their work.

17.10 KEY WORDS

Group effort: Work done by a number of individuals assembled together with a
common goal.
Linking Pin : One who scrvcs as a link between parties.
'

Objrcrives : Something toward which effort is directed.

m i c e Manager : The Office Manager is the head of the office, and is also
incharge of overall administral ~nof the office.
Srrpervision : Sllpervision means overseeing subordinate employees at work, so
that the work is performed efficiently and effectively in accordance with the
established rules and procedures.

17.11 ANSWERS TO CHECK YOUR PROGRESS

A 3 (i) True (ii) False (iii) True (iv) False (v) False
B 1 (i) True (ii) False (iii) False (iv) True (v' False
(vi) True (vii) False (viii) False (ix) Trut (x) True
C I (i) True (ii) False (iii) False (iv) True (v) True

17.12 TERMINAL QUESTIONS

I Wh.11do vou understand hy supervision !' Explain the significancc of office
supc.n1lsion
-1 A> an olllcr manager, what dvties and responsibilities would you assign to
v(wr <upenlsors '?
1 hi) is cur oft'iccsupcn.isor ?' What are the essential qualifications and
clti.~iiiics!)I'CIII cffectivc office supcrvisor ?

4 \Vh;~tI;~cItlr?;
will you keep in mind for cffcctive supervision of the office staff?
5 Outline thc qu;rlitics of ;I good supervisor ?What functions does he perform ?
-
Note: These questions will help you in understanding this unit better. Try to answer '
these questions hut do not send your answers to the University. These are for your
practice only.