Your business bill

Explained
Did you know...
We have two different bill styles:
Data & Voice Products Voice Products
Click the bill that matches
the one you receive from us.
Not sure about some parts of your bill? Don’t worry, page by page we’ve got you covered.

Your bill explained Your important dates Your invoice page

Invoice Page Billing date: 1st September 2018 Find out more...
Payment date: 21st September 2018

01234TABCD000M
...about your account
Your account details
ABC MEDIA SERVICES
MEDIA HOUSE Account number:
Area reference:
123456789
London
Your billing address
BARTLEY WOOD BUSINESS PARK
Invoice date: 1st September 2018
HOOK Invoice number: 123456789-0918
RG27 9UP Payment reference number:
Page number:
123456789001
1 of 4
Your important dates
Purchase order number: PO 7891011

Registered no.: 01785381 VAT registered no.: GB 591 8190 14

Your account / bill details
Your business services invoice
Notification messages
Balance brought forward: £X.XX
Welcome to Virgin Media New charges this month:
Business. Its great to Broadband charges: £X.XX
Promotional messages
have you on board. Telephony charges:
Data & special service charges:
£X.XX
£X.XX
Total new charges (excl VAT): £XX.XX
Our details
As this is your first bill from us,
VAT (at 20%): £X.XX
you may see some additional
items included this month.
Don’t worry though, they will only
Total new charges (inc VAT): £XX.XX
...about your charges
appear once and cover service Total amount due: £8,888,888.88
£XX.XX
charges between your installation Balance brought forward
and first bill. The ‘Total amount due’ will be collected by Direct Debit
on or after 21st September 2018.
Broadband charges
www.virginmediabusiness.co.uk/billexplainer

Telephony charges
Data & special service
charges

Total new charges

What is VAT?

Total new charges Inc. VAT

Total amount due

...about how to pay

Payment options
Your bill explained Your account details
Your summary detail
Summary Page Account number:
Invoice number:
123456789
123456789-0918
Find out more...
Page number: 2 of 4

Payment summary ...about your Payment summary

Amount due from previous invoice £XXX.XX
Payments received
Your last bill amount
Date Description Amount
Fri XX Sept Payment - Thank You £XXX.XX
Total payments received
Total payments received £XXX.XX
Balance brought forward
Brought forward balance £XXX.XX

Product summary ...about your Product summary

Broadband charges Amount
Broadband charge summary
Rental charges £XXX.XX
One-off charges £XXX.XX
Adjustments £XXX.XX
Telephony charge summary
Broadband charges total £XXX.XX

Telephone charges Amount Data & Special services charge

Usage charges £XXX.XX summary
Rental charges £XXX.XX
One-off charges £XXX.XX
Adjustments £XXX.XX
Discounts £XXX.XX ...about your Product details
Telephone charges total £XXX.XX

Data & special service charges Amount Broadband charges

Rental charges £XXX.XX
One-off charges £XXX.XX
Adjustments £XXX.XX
Discounts £XXX.XX

Data & special service charges total £XXX.XX

Product details
Broadband charges
Rental charges
Occurence Description Date Amount

1 VOOM Broadband 300MB XX Sep XX - XX Sep XX £XXX.XX

1 VOOM Static IP Address XX Sep XX - XX Sep XX £XXX.XX

Total rental charges £XXX.XX

Broadband charges continues overleaf...

Your bill explained Your account details
Your Product details
Charge Detail Page
Account number:
Invoice number:
Page number:
123456789
1234567899-0918
3 of 4
Find out more...
Product details (cont ...)
...about your Product details
Broadband charges (cont ...)
continued
One-off charges
Occurence Description Date Amount
Broadband charges (cont...)
1 VOOM Broadband Install up to XX Sep £XXX.XX

Total one-off charges £XXX.XX Telephony charges

Adjustment charges
Description Date Amount

Service Charge Adjustment up to XX Sep £XXX.XX

...Part period service charges
Total adjustment charges £XXX.XX
Part period service charges
Telephone charges
Rental charges
Occurence Description Date Amount

1 VOOM Telephone Line XX Sep XX - XX Sep XX £XXX.XX

1 VOOM Voicemail XX Sep XX - XX Sep XX £XXX.XX

Total rental charges £XXX.XX

One-off charges
Occurence Description Date Amount

1 VOOM Telephone Install up to XX Sep £XXX.XX

Total one-off charges £XXX.XX

Adjustment charges
Description Date Amount

Service Charge Adjustment up to XX Sep £XXX.XX

Total adjustment charges £XXX.XX

Usage charges
Phone Number Usage period Amount

0123456789 Up to XX Sep 17 £XXX.XX

01234567810 Up to XX Sep 17 £XXX.XX

Total usage charges £XXX.XX

Discounts
Plan name Description No. of calls Amount

National calls VOOM National Calls XXXX £XXX.XX

Total discounts £XXX.XX

Product details continues overleaf...

 Your account details

Your bill explained Account number:

Invoice number:
Page number:
123456789
123456789-0918
4 of 4
Your usage details
Usage Details Page Product details (cont ...) Find out more...
Data & special service charges
Rental charges ...about call details / itemisation
Occurence Description Date Amount

1
1
VOOM Broadband 300MB
VOOM Static IP Address
XX Sep XX - XX Sep XX
XX Sep XX - XX Sep XX
£XXX.XX
£XXX.XX
Usage details
Total rental charges £XXX.XX Itemised calls
One-off charges
Occurence Description Date Amount
Non-itemised calls
1 VOOM Broadband Install up to XX Sep £XXX.XX

Total one-off charges £XXX.XX Total calls for line

Adjustment charges
Description Date Amount

Service Charge Adjustment up to XX Sep £XXX.XX

Total adjustment charges £XXX.XX

Usage details
For 01234567890
Date Time Number called Destination description Duration Amount

Your charge details XX Sep XX 14:45

XX Sep XX 14:45
XX Sep XX 14:45
01234 567892
02920 123456
0845 123456
Bedford
Cardiff
NTS Outbound
hh.mm.ss
hh.mm.ss
hh.mm.ss
£XX.XX
£XX.XX
£XX.XX

Find out more... XX Sep XX

XX Sep XX
XX Sep XX
19:45
19:45
19:45
01234 567892
02920 123456
0845 123456
Bedford
Cardiff
NTS Outbound
hh.mm.ss
hh.mm.ss
hh.mm.ss
£XX.XX
£XX.XX
£XX.XX
XX Sep XX 14:45 01234 567892 Bedford hh.mm.ss £XX.XX
hh.mm.ss
Product details (cont...)
XX Sep XX 14:45 02920 123456 Cardiff £XX.XX

Total itemised charges for 01234567890 XXX no. of calls hh.mm.ss £XX.XX

Total non-itemised charges for 01234567890 XXX no. of calls hh.mm.ss £XX.XX

Data & Special service Total usage charges for 01234567890 £XX.XX

charges For 01234567810

Date Time Number called Destination description Duration Amount
XX Sep XX 14:45 01234 567892 Bedford hh.mm.ss £XX.XX
XX Sep XX 14:45 02920 123456 Cardiff hh.mm.ss £XX.XX
XX Sep XX 14:45 0845 123456 NTS Outbound hh.mm.ss £XX.XX
XX Sep XX 19:45 01234 567892 Bedford hh.mm.ss £XX.XX
XX Sep XX 19:45 02920 123456 Cardiff hh.mm.ss £XX.XX
XX Sep XX 19:45 0845 123456 NTS Outbound hh.mm.ss £XX.XX
XX Sep XX 14:45 01234 567892 Bedford hh.mm.ss £XX.XX
XX Sep XX 14:45 02920 123456 Cardiff hh.mm.ss £XX.XX
XX Sep XX 19:45 0845 123456 NTS Outbound hh.mm.ss £XX.XX
XX Sep XX 14:45 01234 567892 Bedford hh.mm.ss £XX.XX
XX Sep XX 14:45 02920 123456 Cardiff hh.mm.ss £XX.XX
Not sure about some parts of your bill? Don’t worry, page by page we’ve got you covered.

Your bill explained Your account details Your Statement page

Statement Page
Account number:
Statement date:
Page number:
123456
1st April 2018
1 of 1
Find out more...
Purchase order number: PO 7891011

ABC MEDIA SERVICES

Deposit held: £100.00 ...about your account
Registered no: 01785381 VAT registered no: GB 591 8190 14
MEDIA HOUSE
BARTLEY WOOD BUSINESS PARK Your billing address
HOOK Your statement summary
RG27 9UP
Awaiting payment: £310.00 Your account details
Invoices paid in full: £200.00
Unallocated payments: £100.00

Total amount due: £310.00

Your statement summary

...about your statement

Statement of account
Invoices awaiting full payment
Invoices awaiting full payment
Invoice number Invoice date Opening balance Payments received Closing balance Invoices paid in full since last
123456-004 1st Jan 2018 £100.00 -£90.00 £10.00 statement
123456-005 1st Feb 2018 £100.00 -£000.00 £100.00
£100.00
123456-006
123456-007
1st Mar 2018
1st Apr 2018
£100.00
£100.00
-£000.00
-£000.00 £100.00
Payments received unable to
allocate to an invoice
Total amount due £310.00
Total amount due
Invoices paid in full since last statement
Invoice number Invoice date Amount
123456-002 1st Nov 2017 £100.00
123456-003 1st Jun 2017 £100.00

Total invoice amount paid £200.00

Payments received unable to allocate to an invoice

Date received Description Amount
1st February 2018 Balance Transfer Cr/Dr £100.00

Total amount received £100.00

Total amount due: £310.00

£000.00
Not sure about some parts of your bill? Don’t worry, page by page we’ve got you covered.

Your bill explained Your important dates Your Statement page

Invoice page
Billing date: 1st April 2018
Find out more...
Payment date: 21st April 2018
ABC MEDIA SERVICES ...about your account
MEDIA HOUSE Your account details
BARTLEY WOOD BUSINESS PARK
HOOK
RG27 9UP
Account number:
Invoice date:
123456
1st April 2018
Your billing address
Invoice number: 123456-007
Page number: 1 of 3
Purchase order number:
Deposit held:
PO 7891011
£100.00
Your important dates
Registered no: 01785381 VAT registered no: GB 591 8190 14

Your business services invoice

Your account / bill details
Introducing MyBill. New charges this month
We’d like to introduce you to MyBill. Rental charges: £50.00 Notification messages
One-off charges: £20.00
MyBill offers you a host of features Adjustments: £15.00

and benefits including:

Discounts:
Telephone Usage:
-£15.00
£13.33
Promotional messages
Total new charges (excl VAT): £83.33
- instant access to your latest bill
- access to your 12 previous bills VAT (at 20%): £16.67
- powerful online analytics
- exportable and scheduled reports
...about your charges
Total new charges: £8,888,888.88
£100.00

Plus much more.

Please ensure your payment for the ‘Total new charges’
reaches us by 30th September 2017.
Rental charges
To get up and running and register
visit:
One-off charges
www.virginmediabusiness.co.uk/onlinebilling

Adjustments

Discounts

Telephone usage

<CAMPAIGN BANNER> Total new charges (excl VAT)

145 × 55mm

What is VAT?

Total new charges

Payment message
Not sure about some parts of your bill? Don’t worry, page by page we’ve got you covered.

Your bill explained Your account details Your charge detail

Account number: 123456

Charge detail page Invoice number:

Page number:
123456-007
2 of 3 Find out more...
Rental charges
...about your charges
Product details Qty Rental period Amount

01234 567 890 ABC Media Services RG27 9UP 1 1st Apr 2018 - 30th Apr 2018 £10.00
WLR + CPS Analogue Rental charges
01234 567 891 ABC Media Services RG27 9UP 1 1st Apr 2018 - 30th Apr 2018 £10.00
WLR + CPS Analogue

01234 567 892 ABC Media Services RG27 9UP 1 1st Apr 2018 - 30th Apr 2018 £10.00 One-off charges
WLR + CPS Analogue

01234 567 893

WLR + CPS Analogue
ABC Media Services RG27 9UP 1 1st Apr 2018 - 30th Apr 2018 £10.00 Adjustments
01234 567 894 ABC Media Services RG27 9UP 1 1st Apr 2018- 30th Sep 2018 £10.00
WLR + CPS Analogue
Discounts
Rental charges total £50.00

One-off charges
Product details Qty Date Amount

01234 567 890 ABC Media Services RG27 9UP 1 1st Apr 2018 £10.00
WLR + CPS Analogue

01234 567 890 ABC Media Services RG27 9UP 10 1st Apr 2018 £10.00
WLR + CPS Analogue

One-off charges total £20.00

Adjustments
Date Description Amount

1st Apr 2018 Business Services Equipment £5.00

1st Apr 2018 Business Services Additional Equipment £10.00

Adjustments total £15.00

Discounts
Date Description Amount

1st Apr 2018 SoHo SME Discounts 1 -£10.00

1st Apr 2018 Business Services Discount 1 -£5.00

Discounts total -£15.00

Not sure about some parts of your bill? Don’t worry, page by page we’ve got you covered.

Your bill explained

Your account details
Account number:
Invoice number:
123456
123456-007
Your usage summary
and usage details
Page number: 3 of 3

Usage detail page Usage summary

Find out more...

Telephone No. No. of calls Duration Amount
01234 567 890 1000 10:55:55 £2.66
01234 567 891 1000 10:55:55 £2.66
01234 567 892 1000 10:55:55 £2.66
01234 567 893
01234 567 894
1000
1000
10:55:55
10:55:55
£2.66
£2.69
...Usage summary / details
Usage summary totals £13.33
Usage summary
Usage analysis
National Calls No. of calls Duration Amount Usage analysis
Cardiff 500 10:55:55 £1.11
Bedford 1000 10:55:55 £1.11
NTS Outbound
Total national calls
500
2000
10:55:55
10:55:55
£1.11
£3.33
Usage details
International Calls No. of calls Duration Amount
France 500 10:55:55 £1.11
Usage total
Spain 1000 10:55:55 £1.11
Holland 500 10:55:55 £1.11
Total international calls 2000 10:55:55 £3.33

Calls to mobile - EE/Virgin (FM3) Calls No.of calls Duration Amount

France 200 10:55:55 £1.11
Spain 600 10:55:55 £1.11
Holland 200 10:55:55 £1.11
Total calls to mobile - EE/Virgin (FM3) Calls 1000 10:55:55 £3.34

Usage details
For 01234567890
Date Time Number called Destination description Call Time Duration Amount
type period
XX Sep XX 14:45 01234 567892 Bedford Loc Day 10:55:55 £1.11
XX Sep XX 14:45 02920 123456 Cardiff Nat Day 10:55:55 £1.11
XX Sep XX 14:45 0845 123456 NTS Outbound Spe Day 10:55:55 £1.11
XX Sep XX 19:45 01234 567892 Bedford Loc Eve 10:55:55 £1.11
XX Sep XX 19:45 02920 123456 Cardiff Nat Eve 10:55:55 £1.11
XX Sep XX 19:45 0845 123456 NTS Outbound Spe Eve 10:55:55 £1.11
XX Sep XX 14:45 01234 567892 Bedford Loc Wk 10:55:55 £1.11
XX Sep XX 14:45 02920 123456 Cardiff Nat Wk 10:55:55 £1.11

Total charges for 01234567890 £8.88

For 01234567891
Date Time Number called Destination description Call Time Duration Amount
type period
XX Sep XX 14:45 01234 567892 Bedford Loc Day 10:55:55 £1.11
XX Sep XX 14:45 02920 123456 Cardiff Nat Day 10:55:55 £1.11
XX Sep XX 14:45 0845 123456 NTS Outbound Spe Day 10:55:55 £1.11
XX Sep XX 19:45 01234 567892 Bedford Loc Eve 10:55:55 £1.11
XX Sep XX 19:45 02920 123456 Cardiff Nat Eve 10:55:55 £1.11
XX Sep XX 19:45 0845 123456 NTS Outbound Spe Eve 10:55:55 £1.11
XX Sep XX 14:45 01234 567892 Bedford Loc Wk 10:55:55 £1.11
XX Sep XX 14:45 02920 123456 Cardiff Nat Wk 10:55:55 £1.11

Total charges for 01234567891 £8.88