Floyd Thomas

45685 Cecils Mill Court

Great Mills, Maryland 20634
(301) 863-4942(H)
(703) 869-9994(C)
E-mail: [email protected]
SECURITY CLEARANCE
Active DOD Secret Clearance Feb 2008 - Present
TECHNICAL SKILLS
* CLARiiON FC Series, AX Series, CX Series and CX3 Series CX4 Server
* Centera Gen2 Gen3 Gen4 (CAS CAD, CPP.CPM)
* CLARiiON Disk Library CDL210 CDL300/310 CDL700/710/720/740 (New CDL4100 /4200
/4400)
* Celerra NS Series Installation and Maintenance
* Connectrix B-Series Brocade, M-Series Macdata, MDS 9000 Series
* Working Knowledge -HDS 9960 (old School) WMS100 AMS200 AMS500 AMS1000 USP500
,USP1000
* Working Knowledge -EMC Rainfinty, EMC VMware, ECC, Veritas NetBackup, EMC Net
worker, DMX/SYMM
* DMT-300Mux, Rockwell FOTS, Fiber Optics OC3-OC192, Cisco Routes, Cabeltron Hub
s
* TCP/IP RJ45, Token Ring, Frame Relay, Test Equipment T-Berd 209/210 2243/310
* Integrated Services Digital Network (ISDN), Altcatel Passport, ATM, Fujitsu, L
ucent
PROFESSIONAL EXPERIENCE
Districts of Columbia (Washington DC Government)
Storage Administration Specialists Aug-2010 - Present (Contractor)
* Worked with the Customer to troubleshooting performance issues with existing S
AN system.
* Monitor performance of all application/databases /VMS that is running on the C
X4/AX4-5/HDS 9960 storages arrays.
* Monitor all the CLARiiON/Brocade Switch's onsite and offsite, check and view a
ll the Events logs on the daily based.
* Work with DBAs/System Admin/Server Ops Group and resolve all storage problems.
* Run a weekly SP Collect on all the CLARiiON Equipment also run a SAN Health Ch
eck on All the Brocade Switches
* Log on the EMC Powerlink/Brocade website for any updates and quick fix.
* Architected a monitoring solution via EMC Control Center (ECC) alerts/agents t
o monitor SAN environments.
* Supervised the installation and management of Emulex and Qlogic HBAs on HP-Uni
x, Windows, and VMware hosts
* Work as a storage team lead, reporting all communication issues immediately to
the 1st and 2nd level support.

US Census Bureau Suitland, Maryland

Storage Administration Specialists Oct 2008 - Jun-2010 (Contractor)
* SAN Administrator role for a variety of difficult assignments associated with
the implementation, monitoring and maintenance of multiple SANs in a multi-datac
enter environment.
* Analyzes system faults/performance, troubleshoots, and runs diagnostic tests
to detect problems. Supports multiple/concurrent system development projects.
* Evaluates and installs SAN management tools/applications.
* Maintains high levels of system performance and makes recommendations for con
tinued improvement.
* Reviews and prepares SAN documentation. Recommends methods and techniques for
obtaining solutions.
* Initiates preventive maintenance on the SAN as well as repair system problems.
Administers systems solutions for multiple projects with varying schedules.
* Supports the planning of system requirements for individual projects.
* Works on problems of moderate scope and ensures project schedules and perform
ance requirements are met. Can provide work direction and guidance to others.
* May be responsible for the technical direction, leadership, and training of l
ess experienced staff.
* Can determine methods and procedures to be used on new assignments. Contribute
s to the development of the organization's goals and objectives.
* Interfaces with vendors for trouble calls. Regularly interacts with functiona
l group managers and key users to ensure operational integrity.
* Interactions normally involve matters between functional areas, other company

Corporation Executive Board Arlington, Virginia

Senior Storage Engineer Jun 2008 - Sept 2008 (Contractor)
* Coordinate planning, installation and maintenance of the CEB storage systems
* Troubleshooting storage related issues in a variety of environments
* Acting as a technical resource for Platform, Database, Desktop, Development an
d Business Systems teams
* Providing quality customer service to internal and external customers
* Investigate and test new storage technologies (CLARiiON CX3-40)
* Assisting in new storage implementations
* Backup and recovery design and administration
* Managing enterprise storage allocations
* Storage Area Network (SAN) storage and SAN fabric design and administration
* Network Attached Storage (NAS) design and administration
* Carry 24x7 pager/cell phone for escalation, coordination, and incident managem
ent.
* Be an escalation point for critical problems.
* Configure/Zone and Troubleshooting MDS 9509/9513 Cisco switch
Setup, start, and stop NAS Replication from the US to India budget and sa
lary planning

EMC Corporation, Mclean, Virginia

Senior Storage Operations Specialists May 2007 - May 2008
* Provide proactive recommendations to the customer for improving storage operat
ions and/or effective use of EMC storage solutions to help maximize their satisf
action with EMC.
* Responsible for performing daily operational tasks like storage provisioning a
nd maintaining availability at the customer site(s). Provisions storage based on
standardized procedures as outlined by EMC best practice documentation
* Participates in the execution of the business continuance and disaster recover
y plans as agreed upon by EMC and the customer.
* Participates in the design and operational execution of the customer's storage
disaster recovery process as required.
* Performs necessary storage infrastructure maintenance in accordance with EMC a
nd customer's change management policies.
* Represents EMC in a professional manner to customers, EMC Partners and other E
MC personnel at all times. May be required to support and instruct less experien
ced co-workers, through classroom training sessions or on-the-job mentoring. Tra
ins customer personnel when authorized by TS Management or as part of the specif
ic Statement of Work (SOW).
* Participates in the continual review and improvement of existing operational p
olicies and procedures in compliance with EMC's storage management best practice
s.
* Performs other duties as required.
EMC Corporation, Mclean, Virginia
Senior Customer Engineer (CLARiiON Team Lead) Nov 2004 - May 2007
* Perform installations, preventive and remedial maintenance of Clariion, CDL, N
AS
* Perform inline upgrade by converting all CX-Series to the next CX-Series and C
X3-Series Generation
* Perform basic configuration task such as creating Raid Groups, LUN's and Stora
ge Groups including Hot Spares
* Advanced troubleshooting using Navisphere Manager, Navisphere CLI and Navisphe
re Analyzer to resolve Clariion issues
* Initialize, upgrade, troubleshoot and configure Centera Platforms with the lat
est CentraStar software
* Upgrade Hardware by replacing older Generation Nodes with new Generation Nodes
with out Data Loss
* Create Virtual Pools and Application Profiles for the Application writing to
the Centera using the API
* Install and upgrade firmware on Enterprise and Director Class Switches which i
nclude Brocade, Cisco and Mcdata.
* Create, update and complete Clarify cases (Customers Ticket)
* Perform pro-active maintenance according to established procedures.

Veridian Corporation General Dynamics

Senior Information Technology Technician Aug 2002 - Oct 2004
* Interact with higher military and civilian on a day-to-day basis by keeping th
e pentagon's network communication up and running.
* Installing all equipment within Pentagon, which includes racks all size wire m
anager fiber distribution panels, install all of fiber connections MTRJ, ST,
* SC, FC.
* Also install test data voice connections, CAT5, CAT5E, CAT6, and RJ45.
* Also install/maintain 19 tubing 7 tubing and 3 tubing.
* Also blow airborne fiber 18 strand, 12 strands, and 6 strands. Continue to upg
rade the Pentagon's network communications
Sprint Communication/Network Washington, DC
Control Center Installer Technician (Contractor) Jun 2001 - Aug 2002
* Set equipment options, conduct equipment test and perform diagnostics
* Install synchronous optical network equipment and fiber optic cable* Conduct o
ptical network equipment testing
* Test optical fibers fan-outs for signal level
* Perform fiber optic splicing and complete optical cross connects
* Conduct synchronous optical network end-to-end and add/drop multiplex testing
* Install transmission equipment NEGIIS 2400, ITS 600V 2F Ring, CIENA 1600 OAM,
DWDM, ALCATEL 1640 0GM, 1680 WDM, 1603 SMX (Ring 0C192, 0C48, 0C12)
* Test & turn up, alarm monitoring, CISCO:C2500,3600; Tell abs: Titan 5500, Tita
n 6500; ADC: DSX-1 T-l's and DSX3 T-3's panel; TESISET: T-Berd 209A, 211, 224, 3
05, 310 950 and HP: & Cerjac 156MTS
* Prepare As-Built drawings and test records.
* Supervise one or more Installer If's or Apprentice Installers as required
COLO.COM, Orlando, Florida
Operations Supervisor Sept 2000 - Apr 2001
* Supervision of circuit installation, cross-connection activity monitoring of c
ircuits, trouble-shooting circuit problems and documentation of circuit installa
tion and trouble resolution. Execution and supervision of the training program t
o include:
* Identification of training requirements of site personnel and
* Providing formal technical training and on-the-job training
* Execution and supervision of processes to establish escalation and emergency r
esponse to circuit and customer equipment problems on a 24/7 basis

Trivergent Communication, Miami, Florida

Lead Technician (Contractor) Apr 2000 - Aug 2000
* Perform installation, repair and network maintenance of DMS500 Switch, D (1 Tr
ansmission, Frame Relay, T DACS 3/1, 1/0, AC/DC Power, DMS Translation, Operatio
nal Measurements, Protocol Analysis, Servord
* Perform call thru test plan
* Installed inside/outside wiring
Intermediate Communication (World Com), Orlando, Florida
Lead Technician Sept 1999 - Mar 2000
* Perform installation, repair and network maintenance of DM5500 Switch, DCL Tra
nsmission, Frame Relay, Tell abs 5000 DACS 3/1, 1/0, Power Equipment and LAN/WAN
equipment including inside/outside wiring
* Provided input in the resolution of customer outage
Sprint Communication/Network Washington, DC and Orlando, Florida
Senior Network Operations Specialist Jan 1997 - Aug 1999
* Performed routing and demand maintenance of Tell abs 5000 DACS 3/1, 1/0, Perre
lli Systems, Alcatel Sonnet 0C3, 0C12, 0C48, 0C192, also Northern Telecom DMS25O
Switch
* Performed DS0, DS1, DS3, El, E2, E3, E4, circuit installation and maintenance
and performed circuit cross-connects
* Interface with local and long distance carrier vendors and outside technicians
to ensure circuit integrity and customer satisfaction
Metro Fiber (World Com), Washington, DC
Terminal Engineer Aug 1996 - Jan 1997
* Maintained and installed circuits for local and long distance exchange carrier
s at DS 1 and DS3 rates
* Performed DS 1 and DS3 level cross-connects and maintained Northern Telecom Mu
ltiplex Terminals (DMT-300)
* Worked closely with numerous telephone carrier companies
* Installed, programmed and maintained Fujitsu DS3 equipment.
United States Army
Jul 1977- Sept 1996
In my 18- years of service in the US Army I gained valuable experience in Data
Communications, Telecommunications, Network Control Specialist, Special Security
Office
Communication, Digital Telephone Supervisor, Message Review Officer and Network
Engineer/Telecommunication Specialist. In addition, I held the Top Secret Securi
ty
Clearance.
EDUCATION AND PROFESSIONAL DEVELOPMENT
City Colleges of Chicago, Heidelberg, Germany - Completed 24 Credit Hours
St Leo College, Savannah, GA, Completed 12 Credit Hours
University of Maryland, Heidelberg, Germany - Completed 9 Credit Hours
University of Excellence (Sprint), KS - Completed DMS, Fiber Optics, Ti, T3

EMC Training Courses

07-Dec-2006 Celerra Intermediate Troubleshooting and Support Instructor-Led Fran
klin, MA, USA Successful
04-Dec-2006 NAS 201 Assessment Assessment Test Successful
13-Nov-2006 Celerra NS Series Installation and Maintenance Instructor-Led Frankl
in, MA, USA Successful
13-Nov-2006 Celerra NS Installation and Maintenance Assessment Test Successful
16-May-2006 CLARiiON Host Integration and Implementation Instructor-Led Irvine,
CA, USA Successful
20-Jan-2006 EMC Connectrix MDS 9000 Series Multilayer Switches Instructor-Led Ir
vine, CA, USA Successful
13-Jan-2006 Connectrix B-Series Workshop Instructor-Led Irvine, CA, USA Successf
ul
11-Jan-2006 Connectrix M-Series Workshop Instructor-Led Irvine, CA, USA Successf
ul
03-Nov-2005 Centera Advanced Troubleshooting Workshop Instructor-Led Milford, MA
, USA Successful
26-Aug-2005 CLARiiON Troubleshooting Workshop Instructor-Led Southborough, MA, U
SA Successful
03-May-2005 Centera Application Gateway - IMPACT eLearning Successful
03-May-2005 Centera Architectural Overview - IMPACT eLearning Successful
0303-May-2005 Centera Foundations - IMPACT eLearning Successful
22-Apr-2005 Centera Integration and Configuration Instructor-Led Milford, MA, US
A Successful
11-Feb-2005 CLARiiON Core Curriculum (Workshop) Instructor-Led Southborough, MA,
USA Successful
28-Jan-2005 CLARiiON Core Curriculum (eLearning) Instructor-Led Online Successfu
l
08-Nov-2004 Control Center Install and Upgrade - IMPACT eLearning Successful
08-Nov-2004 Introduction to Clarify 10.1 Upgrade eLearning Successful
08-Nov-2004 CLARiiON Hardware - IMPACT eLearning Successful
08-Nov-2004 CLARiiON AX100 Fundamentals - IMPACT eLearning Successful
06-Nov-2004 Control Center Architecture - IMPACT eLearning Successful