CENTRAL AUSTRALIAN COLLEGE

MELBOURNE, VICTORIA

BSBSUS601

Lead corporate social responsibility

Submitted by

Student name: Smrita Malaree

Student ID: CAC013857

Submitted to

Zudan Wu

2021
BSBSUS601 Lead corporate social responsibility
ASSESSMENT TASK 1
Prepare Corporate Social Responsibility Context Report

ASSESSMENT INSTRUCTIONS

.Submit the completed Corporate Social Responsibility Context Report to your assessor.
Include any supplementary documents/sources used to create the Corporate Social
Responsibility Context Report, such as:
▪ Organisational documents such as business plans or similar, with relevant goals
and objectives for corporate social responsibility
▪ Organisational documents for at least two current policies and at least two
current practices, relating to corporate social responsibility
▪ Printed or online sources relevant to corporate social responsibility issues,
practices, or requirements, including government websites

CORPORATE SOCIAL RESPONSIBILITY (CSR) CONTEXT REPORT

Learner Name      Smrita Malaree

Workplace/Organisa      CAC Melbourne, Victoria

tion

State/Territory      Victoria

Date Prepared      25/11/2021

KEY DRIVERS FOR CSR

Identify key factors that will influence corporate social responsibility policy at the workplace.

Internal/Exte Quantificati
Key driver Reason Qualification
rnal on

Lack of External Communities who are Qualitative Not

participation from deemed as beneficiaries to Quantitative
the community in the company can sometimes
various CSR show less interest in the
activities CSR activities of the
company that affect
contribution and
participation.

Lack of Internal Lack of Consensus is visible Not Quantitative

Consensus among local agencies in Qualitative
relation to various CSR
projects priorities and needs

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Strengthening of If the company performs Qualitative Not
External
Civil Society well in the community, then Quantitative
it lays foundation for a
social-benefits that last in
the long run.

Transparency Lack of transparency within Qualitative Not

Internal
Issues the organization can lead to Quantitative
problems in the CSR
activities.

Social impact It addresses the issue that Qualitative Not

External
management inclusive growth is more Quantitative
problematic than poverty.

Add more rows as necessary

BENEFITS OF CSR
List potential benefits of corporate social responsibility as applicable to the workplace context.

a. Attracting as well as retaining a conscious and strong workforce.

b. Enhancing or developing relationships with the supplier and consumer.

c. Improving the reputation and standing of the organization.

BARRIERS AND RESOLUTION MECHANISMS

Identify potential barriers that might hinder corporate social responsibility policy implementation
at the workplace and suggest resolution mechanisms for each.

Barrier Reason Resolution mechanism

Lack in a Strategic The lack of commitment of the top Wesfarmers need to hire individuals
vision management leads to the lack in the who can help them with a better
company’s strategic vision. strategic vision.

Lack of Resources Lack in different resources such as The company needs to do better
human capital, finances, expertise and management of its resources and cut
knowledge can affect the CSR different unnecessary costs.
implementation (Bhika, et al., 2017).

Less willingness Company does not willingly pay for Wesfarmers need to spend adequately
to spend for CSR CSR efforts leading to difficulty in in their CSR activities as it is a vital
implementation. aspect for the company.

KEY STAKEHOLDERS

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BSBSUS601 Lead corporate social responsibility
Identify relevant stakeholders to be consulted throughout the development,
implementation, and monitoring process of the corporate social responsibility policy. Include at
least two internal and one external stakeholder.

Inputs/decisions expected relating

Name Organisation Role
to CSR

Non- government Carbon Market Wesfarmers works While working with the organization the
Organizations Institute simultaneously company formulates their own position
with NGO’s on a that may affect their business.
variety of projects.

Investment and Computershare They are mainly They give decisions relating to
Shareholder Investor Service institutional operational briefings, strategy and post-
analysts Pty Limited investors. result shows on road.

Team members Wesfarmers The team members They sometimes give decisions relating
within Wesfarmers to employees circumstances and the
work for the company’s profits.
development of the
organization.

LEGISLATIVE AND REGULATORY CONTEXT

LEGISLATIVE CONTEXT

Identify at least one legislation relevant to corporate social

Relevant Corporate responsibility, as applicable to your workplace, and the policy you will
Social develop.
Responsibility
Legislation A legislation in relation to the CSR that is applicable to the workplace and policy
that will be developed is the Fair Work Act of 2009 (McCrystal, 2018).

Jurisdiction Federal ◻ State/territory-based

Legislative Requirements
Outline requirements under the legislation identified as applicable to the corporate social
responsibility policy you will develop. Add more rows as necessary.

a. Flexible working arrangement will be enabled according to this act (Pratt, M. G., Kaplan, S., &
Whittington, R. (2020).

b. Protection will be provided to the employees from any kind of unfair dismissal, and it will be
ensured that all employees are treated fairly.

c. The legislation further enables the creation of enforcement and administrative roles within the
system of national workplace relation.

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BSBSUS601 Lead corporate social responsibility
INDUSTRY AND/OR GLOBAL STANDARDS

Identify at least one standard relevant to corporate social responsibility,

Relevant Corporate as applicable to your workplace, and the policy you will develop.
Social
Responsibility
The standard that is applicable to Corporate Social responsibility of
Standard Wesfarmers and the policy that will be developed later is the ISO 26000
standard

Provide specific reasons for selecting the standard in the context of your
workplace.

As mentioned, the key legislation in relation to CSR is the Fair Work Act of
Reason(s) 2009. In this context the ISO 26000 standard has been chosen as it will help
in providing a comprehensive documentation of the of the social
responsibilities of Wesfarmers in relation Fair work and other related
issues.

Core Principles
Outline the core principles or subjects under the standard as applicable to the area of corporate
social responsibility to be addressed at your workplace. Add more rows as necessary.

a. The issue of transparency will be addressed.

b. Respecting the different human rights will be addressed.

c. The principles of ethical behavior will also be addressed.

SOURCE LOG
Log all sources of information accessed to plan the corporate social responsibility policy you will
develop. At least two of the sources logged must be based on a written source.

a. McCrystal, S. (2018). Termination of Enterprise Agreements under the'Fair Work Act 2009'(Cth) and
Final Offer Arbitration. Australian Journal of Labour Law, 31(2), 131-156.

b. Pratt, M. G., Kaplan, S., & Whittington, R. (2020). Editorial essay: The tumult over transparency:
Decoupling transparency from replication in establishing trustworthy qualitative research.
Administrative Science Quarterly, 65(1), 1-19.

c. Bhika, B. D., & Pretorius, J. H. C. (2017). Challenges facing projects due to a lack of resources
(Doctoral dissertation, University of Johannesburg).

Add more rows as necessary.

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BSBSUS601 Lead corporate social responsibility
ASSESSMENT TASK 2 – PROJECT

Develop Organisational Corporate Social Responsibility Objectives and Policy

ASSESSMENT INSTRUCTIONS

Submit the following evidence of consultation and negotiation with at least three
relevant stakeholders. Use your workplace/organisation’s template for this evidence or
use the Generic Meeting Minutes template provided at the Bounce Fitness site.
Evidence must be at least one of the following:
▪ Email correspondence
▪ Meeting minutes
▪ Video recording of the meeting conducted with the stakeholders

MEETING MINUTES

Learner Name Smrita Malaree

Workplace/Organisa CAC Melbourne, Victoria

tion

State/Territory Victoria  

MEETING TITLE:

  Time   11.00 am    Meeting      General Office

Dat
25.11.2021  Location
e
 

Purpose of Confirm requirements of stakeholders

meeting

Facilitator S.Malaree

Notetaker KP

Attendees must sign beside their name after the meeting.

Attendees  SM, KP, VM, RK,BG.

Review of Previous Action Items

Write NA or Nil if not applicable for this meeting.

Action Items Person Responsible Remarks

      NA       NA       NA

      NA       NA       NA

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      NA       NA       NA

Agenda Item 1: Fair Work

Discussion

As previously identified, the key internal stakeholders that is the team members must agree to the new
CSR policy of fair work. Through this policy all the employees of Wesfarmers will be asked to adopt
different fair work practices and the senior management will be asked to do no work discriminations.
The different policies under fair work will involve appropriate channel for proper voice, like
recognition by the trade union. This will also include investment for development of workforce, and
not using zero contracts in an inappropriate manner. The practices under this policy will also involve
managing the gender pay gap and creating a diverse as well as inclusive workforce. Lastly payment
will be provided above the real living wedge.

Agenda Item 2: Removal of gender discrimination.

Discussion

This is again an internal aspect of the company. Hence the team members of Wesfarmers need to talk
with their superiors for the removal of any kind of gender discrimination within the work environment.
This can be done through building an appropriately divers workforce from inside out (Bilan, et al.,
2020). Secondly the companies should educate their male employees to eradicate gender barriers
within the workforce. Next, Wesfarmers should teach both its male and female employees about what
is not and what is Sexual Harassment. Further Networking initiatives should be established. After this
emphasis also needs to give on inclusion of the opposite gender. Another important practice that will be
focused on is to educate all employees about handling workplace romance. Lastly, the employees will
also be encouraged to eradicate all secrecy relating to workplace romances.

Agenda Item 3: Fair pay.

Discussion

Fair pay is an internal matter. However, the senior management and officers can only ensure fair pay if
the investment and shareholders analysts do proper analysis and invest accordingly. Once proper
investments are done, some measures can be taken for ensuring fair pay to all employees. Firstly,
regular checkup must be done to stay up to date with what the average rates for such roles are. Paying
the minimum living wage is vital for maintaining the fairness. Next, Wesfarmers should opt for
creating an unbiased reward system. Favoritism should not be encouraged, and top performers should
be effectively recognized (Li, 2021). After this it should be mentioned that bonuses should be paid fast,
and special reward should be allotted for teamwork. Lastly the company should also ensure that equal
opportunities are provided to all employees and regular competitions are being run.

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Agenda Item 4: Removal of language discrimination.

Discussion

This is an internal aspect and the internal stakeholders of Wesfarmers that is the team members need to
talk with their superiors and set up different for the purpose of removing gender discrimination from
the workforce as this might affect the work of the employees. The company should make sure that no
employees joke on some key topics like religion, race, accent, language etc. Next derogatory language
such as insults regarding age, religion, sexuality or racial slurs should be banned at the workplace.
Lastly, skills and experience, gender, age, sexuality, religion or race. Secondly consequences should be
enforced if anyone tries to break these anti-discrimination laws (Gasparini, et al., 2021).

Action Items for Next Meeting

Action Items Person Responsible Target Date

Formulation of consequence for Management officer 02/02/2022

breaking laws/offences.

Allotting pays according to the Senior officer 05/03/2022

qualification and experience.

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BSBSUS601 Lead corporate social responsibility
ASSESSMENT TASK 3 – PROJECT

ASSESSMENT TASK 3

ASSESSMENT INSTRUCTIONS

Submit the following to your assessor:

▪ Corporate Social Responsibility Policy document
▪ Evidence of distributing the final corporate social responsibility policy document
to corporate social responsibility stakeholders
Evidence must be at least one of the following:
o Email correspondence
o Meeting minutes
o Video recording of the meeting conducted with the stakeholders
▪ Updated organisational systems, procedures or processes that correspond to the
two areas or opportunities identified in Workplace Project Task 2, as evidence of
corporate social responsibility strategy integration

CORPORATE SOCIAL RESPONSIBILITY POLICY

Learner Name Smrita Malaree

Workplace/Organisa CAC Melbourne, Victoria

tion

State/Territory Victoria

Policy title      

Approved By      
(Name, Role/Job
Title)

VERSION CONTROL AND DOCUMENT HISTORY

Date Summary of Modifications Version

20/05/2022 The fair pay plan will be slightly modified Original version
to give pay on the basis of qualification
and the work an employee is doing

21/05/2022 The removal of gender discrimination will Legislative version

be slightly modified to include the
practice of no abuse against employees of
any gender within the agenda.

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TIMELINES

Date Prepared 3/03/2022

Date Approved 10/03/2022

Date of 17/03/2022
Commencement

Date for next Review 20/04/2022

DETAILS OF THE POLICY

A concise statement of what the policy seeks to achieve at a broad level.

Purpose of Policy
The main objective of the fair pay policy is to establish a fair and equitable
remuneration as it helps in enhancing the employee morale and motivation

The set of values that guide the corporate social responsibility policy.

1. The first and foremost step is that both men as well women are given
the appropriate jobs and the level that is suitable with their skills,
education and experience.
2. For the purpose of building internal equity and ensure the procedural
Underlying justice, it is of utmost importance to put the reward system is based on
Principles the performance culture and the delivery is measured against goals
that have been previously agreed upon.
3. HR experts as well as Business leaders need to look after that the
employees are provided with a share whenever the company has a
breakthrough in profits so as to make them part of the success of the
business.

Terms, acronyms or jargons that the target audience must understand.

Specifically list the names of legislation, regulations and industry/global
standards that the policy will refer to.

Fair Work: The work that provides all individuals with effective opportunity,
voice, respect and fulfillment is known as fair work.
Definitions of Gender discrimination: Gender discrimination refers to the disadvantageous
Common Terms or unequal treatment of an individual on the basis of gender.
Used
Language discrimination: Language discrimination refers to the unfair
treatment on the basis of language or characteristics of accent, frst language
speech etc.
Fair Work Act (2009): This is an Australian Act in relation to to workplace
relations and providing fair work to all employees in the workplace.

Objectives of the Specific results or outcomes that the corporate social responsibility

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policy aims to achieve.

1. If the CSR policy of fair work is implemented then all employees will
able to receive work (Whiting, 2019).
2. The employees will receive work on the basis of their qualification
policy
3. There will be no discrimination on the basis of gender or language
during assigning work to the employees.
4. 4. Lastly the employees will be paid fairly according to the work
assigned to them.        

Specific actions to be taken to achieve the objectives.

1. A commitment towards equity as well as transparency will be added

to the paycheck equity
2. Discrimination will be removed through building a diverse work force
from inside out.
CSR Strategy
3. The male employees of the company will be educated to help their
women colleagues in overcoming various obstacles.
4. Lastly the employees will be taught to not discriminate on the basis of
language and also taught about what is and what is not sexual
harassment.   

Specific indicators with targets to measure the success of the corporate social responsibility
policy.

1. The CSR policy can be measured by benchmarking against top

performers.
Performance 2. Refining the different metrics and tools while going.
Indicators
3. KPIs should be used for measuring throughout the way.
4. Settling clear goals as well as outcomes at the outset.
5. Different indicators to measure the performance can also be employed
that are industry standard.

ACTION PLAN

Assigned to
Action to be taken Target date
(Name, Role/Job Title)

Training all employees about the bounds Training officers 3/03/2022

of sexual harassment.

Training male employees to support their Training officers 10/02/2022

female colleagues.

Starting a suitable reward system in Senior management 17/02/2022

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relation to the goals achieved

REVIEW PROCESS

The board of directors will conduct an annual review of the new CSR policies
Frequency of
that will be integrated in the already existing CSR activities of Wesfarmers
review

Outline potential reasons that could trigger a need for

change/modification in this policy, such as changes in legislative or
regulatory requirements.

 The changes in the Fair work Act over time can trigger changes in the
Reasons for review
initial policy that will be implemented (Rhou, & Singal, 2020).

 In the future, new measures may be included in the no discrimination

legislation. These should be included within the CSR policy

The process for conducting review of the policy.

A grading scale or a rating system can be used to review the CSR policy.
Employs can perform self-evaluation to see whether they are performing
Process according to the guidelines of CSR policy.
The higher authorities can use a behavioral checklist to review the policy on
the basis of the behavior of each employee.

RELATED INFORMATION
Any other relevant information applicable to the corporate social responsibility policy.

a. The rating scale criteria or grading system can be used to grade the competencies, traits, behaviours of the
employees after implementation of the CSR policy.

b. The process of management on the basis of objective can be used to further used as an indicator
measuring the CSR policy.

c. The method of 360-degree feedback can be used to collect feedback and identify any problems in the CSR
policy. These can be remedied at a later date (Fleenor, et al., 2020).

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Emails OR meeting minutes:

Meeting minutes template:

Minutes of Meeting

Meeting Objective:

Attendees:

Venue:

Date

No. Points Discussed Actions Suggested Target Date

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BSBSUS601 Lead corporate social responsibility

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

ASSESSMENT TASK 4 – PROJECT

Submit the following to your assessor.

▪ The two monitoring systems that you used, as evidence of monitoring the
corporate social responsibility practices
▪ Corporate Social Responsibility Monitoring Report

CORPORATE SOCIAL RESPONSIBILITY (CSR) MONITORING REPORT

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BSBSUS601 Lead corporate social responsibility
Learner Name Smrita Malaree 

Workplace/Organisat CAC Melbourne, Victoria  

ion

State/Territory Victoria

Date Prepared 25/11/2021  

MONITOR IMPLEMENTATION OF CSR

Brief description of the CSR

Fair practices, removal of gender discrimination
practice

Name and job role of the KP - General Manager

stakeholder responsible for
implementation

Frequency of implementation Daily

E.g. Daily, weekly, monthly

 NA
Date or time of implementation

Actual
Contribution to
outcomes of Agreed benchmarks/
Variation, if any overall CSR
implementatio performance indicators
objectives
n

 Equal pay policy

Better reputation Depending on the Giving fair pay will
 Job evaluation scheme
 Transparent job position help in increasing the
descriptions reputation of the
 Grading systems company.
 Better hiring systems
 Well defined job
structures
 Well defined pay scales

 Transparent
Higher - This will motivate the
compensation systems
motivation  Standard Pay Ranges employees to work
 Awards, mementos etc. better and work well
in their respective job
Promotion based criteria
roles
 Up to date technology
Customer Depending the skill or This will eventually
 Innovative ideas
satisfaction product required. lead to better
Assessments and innovative tests customers, as happy
employees will do

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their work properly;
contributing to
customer satisfaction.
 Communication
Increased Morale - This will help in
 Building network
 Building strong increased morale
connections among the employees
 Asking for feedback (Ghandour, et al.,
 Adequate safer 2019). They will
environment make the employees
 Friendly nature and understand how
surroundings
important to have the
 Welcoming nature of the
employer feeling of desiring
something or
acquiring something.

Organisation/statutory/le
Compliance Description of non-compliance, if
gal requirements to be
(Yes/No) applicable
met

To have customer No Up to date technology is very important for the

satisfaction customer to be satisfied on the whole

To have better reputation Yes

To have increased morale Yes

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Practice 2:
Removal of Gender Discrimination

Contribution to
Actual Outcomes Agreed benchmarks Variation, if
overall CSR
of Implementation /performance indicators any
objectives

It removes
Removal of
violence against
violence against Flexible work priority NA
any particular
particular gender
gender.

It removes
Do not gender
Removal of stereotypes and
Remove gender pay ranges bias the pay
stereotypes hence doesn’t bias
range
any gender
 Ensuring equality at
every aspect of work life This will ensure
Create an
Following human (Torres, et al., 2019). human rights are
open-minded
rights being followed
 Diversify interview atmosphere
and understood
panel

This will
Safe and healthy eventually lead to
Skill based assessments NA
communities a gender-bias free
community

Organization/statutory/legal Compliance (Yes/No) Description of non-compliance, if

requirement to be met applicable

Safe environment Yes -

Ensuring human rights Yes -

Removing stereotypes Yes -

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BSBSUS601 Lead corporate social responsibility
ASSESSMENT TASK 5 – PROJECT

ASSESSMENT TASK 5
Corporate Social Responsibility Evaluation

ASSESSMENT INSTRUCTIONS

Submit the Corporate Social Responsibility Evaluation Report to your assessor.

CORPORATE SOCIAL RESPONSIBILITY EVALUATION REPORT

Learner Name Smrita Malaree     

Workplace/Organisa CAC Melbourne, Australia

tion

State/Territory Victoria

Date Prepared 25/11/2021    

REVIEW OF CORPORATE SOCIAL RESPONSIBILITY POLICY INTEGRATION

For each organisational system, procedure or process impacted by the identified areas or
opportunities for corporate social responsibility, review the following post integration of Corporate
Social Responsibility Policy.

Title of the organisational Corporate Social Responsibility Policy

system, procedure or process

Name and job role of the VM - Manager

stakeholder responsible for
integration

Updated version number of the CSR 03310430

document post Corporate Social
Responsibility integration

Date of modification 11/03/2022

Modification done, and whether

it aligns with the requirement of
the Corporate Social
Responsibility Policy

Actual outcome of
implementation

Variation of actual outcome from The improvements need to implement for ensuring the outcome be
agreed benchmark/performance achieved
indicator

Possible reasons for variation

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a. Improper implementation (Green & Venta, 2018)

b. Lack of innovation

c. Improper setting of long-term goals

d. Lack of customer engagement

e. Improper workplace ethics and principles

f. Need for sustainability

g. Lack of environment friendly ideas

h. Lack of safety and security

RECOMMENDED IMPROVEMENTS
Suggest at least two improvements to organisational Corporate Social Responsibility Policy as
applicable to the workplace context.

a. Keep your vision and mission of the company in line with the work (Gupta, et al., 2021). It is
very important to have a vision and mission that aligns with the policy and hence can be defined
at any part of the company.

b. Use volunteering as an important criterion for building a strong team. Volunteering is also an
important criterion for building a strong team that will eventually increase the reputation of the
company

c. Inculcate social responsibility amongst employees

d. This is another important improvement that can help a lot in the strengthening of policy.

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e. Make innovative ideas to go green. Ideas should be implemented such as it will help you in
conserving the environment as well.

f. Deliver your business services

g. Adopt good workplace ethics. Good workplace ethics are also an important factor. Adopt good
workplace ethics such that they should show the values and ethics you hold.

h. Work smartly with your donations

i. Follow workplace rules. Ensure safety and security amongst the employees. Safety and security
are another important criterion that can ensure that the policy can be implemented effectively.

j. Encourage participation

k. Understand values and ethics

l. Environmental practices

m. Moral standards compliance

n. Sustainable development

o. Improve labor policies

p. Diversity but at the same time equity

q. Setting ambitious goals: Set goals that are achievable and can be implemented on the long run

r. Initiate fair trading

s. Increase customer loyalty: Loyalty towards customers is another important factor in

understanding the customer needs and their views on our company.

t. Increase creativity: Creativity is something that is very important among the customers. They
would surely go for something that looks and sounds more creative than the other one in order to
be in par with the society trends.

u. Maintain consistency: These improvements and goals shouldn’t be something only for short-term
goals, it should be consistent throughout.

v. Understand your customers: Understanding customers is important to define their needs and
interests.

These improvements are necessary for the organizational corporate social responsibility Policy that can

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be applicable to the workplaces in the company. These are very important as they define the company,
its goals and vision and mission that it possesses. It can improve diversity, protect the environment and
at the same time make the company follow very important ethics and values necessary for the
competency in the world. It will also create better employees who will serve the society in the best way
possible.

Suggest at least two improvements to corporate social responsibility practices as applicable to the
workplace context.

a. Following ethical requirements: Ethical requirements hold a very important part of CSR as you
can understand the values and ethics a particular company policy holds.

b. Voluntarily applications: These are another important need that will make us aware of how
much of voluntary activities will be done by the CSR practices.

c. Moral principles in line with the need of company: Moral principles, just like ethics, define the
values of the company policy

d. Improved society living conditions

e. Transparent and ethical behavior: This is very important as communication will also be better if
there is a transparent behavior among the people.

f. Sustainable development

g. g. Avoid public discontent (Funk, et al., 2021).

h. h. Moral standards compliance: Compiling with the moral standards that are set by the company
are another important improvement that is to be needed, in the CSR practices.

i. i. Orientation of ethics and values (Bohle, & Ellis, 2017).

j. j. Environmental practices

k. k. Development of principles

l. l. social development: This improvement will lead to a better development of the society and
help us in creating a socially developed society.

m. Addressing need of stakeholders: It is important to identify stakeholders and hence understand

the need to recognize them and plan accordingly.

n. Volunteering practices

o. Go from the top: Long term commitment should be set to achieve the goals of vision and
mission set by the company.

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p. Encourage and motivate the entire company: This is a very strong and powerful point that can
impact the company in numerous ways. Motivating and encouraging the company employees
will not only increase the company’s reach but also provide better working forces and
individuals.

q. Educate and communicate with people belonging to the company.

r. Work on social needs: This is something that needs to be improved everywhere. We should
understand the need for understanding the social challenges and help in their elimination

These improvements will surely make the company have social responsibility practices that will benefit
the society and the status of the company. The above improvements will also lead to a happy and
healthy work environment which will ensure that the company will work to its fullest potential. It will
also create better employees who will serve the society in the best way possible.

Add more rows as necessary.

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ASSESSMENT TASK 6 – WRITTEN/ORAL QUESTIONS

Question 1

Complete the table below.

a. Identify the state/territory of your organisation/workplace.
b. Identify the type of industry of your organisation/workplace.
c. Name at least one legislation (Act of Parliament) relating to corporate social
responsibility that is relevant to your organisation/workplace.
Note: In case federal legislation has corresponding legislation specific to your
state/territory, you must use the state/territory-specific legislation.
Identify at least two key provisions of the identified legislation that your
organisation must be compliant with.
Indicate the clause or specific section within the legislation where you accessed
each key provision.
d. Name at least one covenant relating to corporate social responsibility.
Identify at least two key provisions of the named covenant.
e. Name at least one code of practice applicable to your organisation, or to the type
of industry of your workplace/organisation.
Codes of practice identified must also be applicable to your state/territory.
Identify at least two key provisions of the identified code of practice.

Your State/Territory Melbourne, Victoria

Type of industry Chemical, industrial, fertilizer, safety products and retail

Legislation      

Key Provision of the Legislation Clause or section

Two provisions are

• First provision states that untouchability should be

i. Discrimination law abolished in the workplace and practice of untouchability in
the workplace should be made punishable.

• Promoting economic and educational interests.

Covenant      

Key Provision of the Covenant Clause or section

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Provisions are:

• Employers need to implement a system of registration that

is electronic in nature.
I. Employment law
• Health and safety are a main provision.

Code of Practice      

Key Provision of the Code of

Clause or section
Practice

The code ensures that payment of services and goods is

suitable in terms of proper.
i. The code involves paying its suppliers
fairly. The code also includes provisions notifying both parties
about any changes in the agreement.

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Question 2

List the six practices for integrating social responsibility throughout an organisation
recommended under Clause 7 of ISO 26000:2010.

a) Accountability.

b) Transparency

c) Ethical behaviour

d) Respect for stakeholder interests

e) Respect for the rule of law

f) Respect for international norms of behaviour

g) Respect for human rights.

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Question 3

Complete the table below.

a. Identify organisational objectives and elements of culture that can be used when
developing a corporate social responsibility policy for your
workplace/organisation.
i. At least two organisational objectives
ii. Any one element of organisational culture
b. For each objective and the element of culture identified, in your own words,
briefly describe how they can be used when developing corporate social
responsibility policy.
c. Name the source of information (resource, material or human resource) accessed
to identify the organisational objectives and elements of culture.

How it can be Used in Developing Corporate

Organisational objective
Social Responsibility Policy

a. To lay down core guidelines This objective can help the company to improve environmentally,
for the company. socially, &economically (Børing, (2019).

b. To contribute to the society. This can help in building a socially responsible image of the
company.

Source of information Børing, P. (2019). The relationship between firm

productivity, firm size and CSR objectives for
innovations. Eurasian Business Review, 9(3), 269-297.

How it can be Used in Developing Corporate

Organisational culture
Social Responsibility Policy

Growth philosophy The growth philosophy of the company can help in facilitating CSR
responsibilities through adaptability and Flexibility (Logowitz, 2021).

Source of information Logowitz, A. (2021). The Making of a School: A Philosophy of

Growth, Put into Practice. Other Education, 10(1), 74-84.

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Question 4

Answer the following questions about organisational goals, drivers/objectives and

expected benefits as key guiding factors for corporate social responsibility strategy, in
your own words.

a. Organisational goals
Identify at least two organisational goals. In your own words, briefly explain how
each organisational goal can guide corporate social responsibility strategy for
your workplace/organisation.

Goal Explanation

If the company is able to develop a disciplined workforce,

i. To develop a disciplined and focused
then the aims of the organization will be achieved within very
work culture.
short time.

ii. Provisioning the values of all

Maintenance of the values of all stakeholders will help the
employees, suppliers, shareholders,
company to bring in more revenue.
and community partners.

b. Drivers or objectives
Identify at least two organisational drivers or objectives. In your own words,
briefly explain how each organisational driver or objective can guide corporate
social responsibility strategy for your workplace/organisation.

Driver/objective Explanation

i. To provide acceptable satisfaction level to If all shareholders are satisfied, then the company
each shareholder. can properly focus on all its areas of operation.

Providing highest quality product at a relatively

ii. To give highest quality product at
cheaper rate will help the company in gaining
comparatively lower rates.
popularity and increase their profits.

c. Expected benefits

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Identify at least two expected benefits from corporate social responsibility for
your organisation. In your own words, briefly explain how each expected benefit
can guide corporate social responsibility strategy for your
workplace/organisation.

Expected benefit Explanation

The approach in which a company treats the

community says significantly about how they treat
i. Better employee satisfaction
their employees. Hence proper CSR initiatives are
vital.

Maintaining their corporate social responsibility in

a suitable manner helps the company to build a
ii. Better public image
good public image thereby attracting more
customers.

Question 5

Identify at least two opportunities for corporate social responsibility in your

workplace/organisation. For each opportunity identified, briefly explain in your words,
how it can be used for corporate social responsibility implementation and operation in
your workplace/organisation.

Opportunity Explanation

If the company produces good quality products

a. Wesfarmers has the opportunity of specially for charity purposes, then the popularity
producing better products for the
purpose of charity. of the company will increase within the
community.

Social events for the welfare of the whole

b. The company should participate in or community are often occurring. Wesfarmers
initiate events that facilitate giving.
should participate in these events for increasing their
popularity.

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Question 6

Complete the table below.

a. Identify at least two barriers to corporate social responsibility implementation and
operation in an organisation.
b. For each barrier identified, describe at least one possible strategy on how the
organisation can address the barrier and resolve problems.

Barrier to Corporate Social

Strategy to Address Barrier
Responsibility

a) A lack of alignment of the organisational A structured approach for implementing corporate social
culture. In case that an organisation's responsibility can be introduced by senior management
dominant culture is not consistent with the with programs targeted to benefit their employees,
corporate social responsibility values of environment, community as well as customers so as to
responsibility, transparency, and facilitate the sharing of common values imbibed from
accountability, it might become a source of the organisational culture, which will eventually get
resistance during implementation programs translated into attitudes and beliefs.
targeted to benefit the customers, employees,
environment or community.

b) The organisational vison, mission and Having a corporate social responsibility focused
values. An organisation’s mission is the reason strategic agenda flowing top-down within the
for the organisation’s being stating the key organisation, will allow employees feel the motivation
stakeholders such as the customers, investors, or need for integrating corporate social responsibility
employees or even the communities. It into policies and practices at the operational level. It is
communicates the purpose and intention of the also crucial for the organisation’s vision. mission and
organisation. Furthermore, the value of the values to reflect the desired focus.
business defines its guiding principles of the
business and provides a framework against
which all decisions and actions can be
assessed. Moreover, the vision of an
organisation relies on the mission and values
to guide where the business needs to go in the
future.
An organisation without a fundamental and
strategic commitment to CSR flowing from its
vision, mission and, values will find it difficult
to make decisions and take actions aligned with
social and environmental concerns.

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Question 7

Complete the table below.

a. Identify at least three relevant stakeholders for corporate social responsibility in
your organisation.
b. For each relevant stakeholder identified, describe at least one key decision that
they will provide relating to corporate social responsibility.

Relevant Stakeholders Decision on Corporate Social Responsibility

a. Chief Sustainability Officer Will own the Corporate Sustainability function

b. Chief Executive Officer, Head of Will sign-off with alignments with organisational goals
corporate strategy, Heads of business
verticals

c. Chief Financial Officer Will approve budget and other types of fundings.

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Question 8

Complete the table below.

a. Identify the type of industry in your workplace/organisation.
b. Identify any two Sustainable Development Goals listed in the United Nations’
Sustainable Development Agenda for 2030, that are relevant to your
organisational context and industry. For each identified Sustainable Development
Goal, briefly describe in your own words how your organisation’s corporate social
responsibility can be aligned with it.

Type of      
industry

Sustainable Development How the Organisation’s Corporate Social

Goal Responsibility can be Aligned with the Goal

a.            

b.            

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Question 9

Read the following scenario.

Your organisation has introduced a new corporate social responsibility strategy.
You have been assigned the task of leading the integration of the corporate
social responsibility strategy with the organisational policies and practices.
Provided below are common scenarios that may arise due to the change. Identify at least
one appropriate change management technique that can address each scenario.

a. As executive management has not officially released the corporate social

responsibility strategy in any internal forums, employees are not convinced about
the need for integrating corporate social responsibility strategy in workplace
policies and practices.

     

b. Heads of two functions/departments within the organisation disagree on one of

the integration mechanisms for corporate social responsibility.

     

c. Employees are resisting some changes required in doing their day-to-day work as
a result of corporate social responsibility integration.

     

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Question 10

Complete the table below.

a. Describe a scenario, in your own words, when you could use consultation as a
strategy for maximising stakeholder engagement in corporate social
responsibility.
b. Name any three stakeholder consultation techniques with varying intensity of
engagement that can be adopted.

Scenario when Consultation can      

be Used as the Strategy for
Stakeholder Engagement

Stakeholder Consultation Techniques

i.      

ii.      

iii.      

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Question 11

Complete the table below on strategies and techniques which can be used to generate
ideas and options during the stakeholder engagement process for establishing
corporate social responsibility objectives in your workplace/organisation.
a. Identify a broad strategy for generating ideas on corporate social responsibility
objectives.
For the strategy identified, name any two stakeholder consultation techniques
which can be used for generating ideas.
b. Identify a broad strategy for generating options for the course of action to be
taken to achieve corporate social responsibility objectives.
For the strategy identified, name any two stakeholder consultation techniques
which can be used for generating options.

Strategy for Generating Ideas on      

Corporate Social Responsibility
Objectives

Stakeholder Consultation Techniques for Generating Ideas

i.      

ii.      

Strategy for Generating Options on      

Actions to Achieve Corporate
Social Responsibility Objectives

Stakeholder Consultation Techniques for Generating Options

i.      

ii.      

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Question 12

Complete the table below on communication strategies and techniques which can be
used to distribute corporate social responsibility policy documentation to all
stakeholders.
a. Identify two broad communication strategies.
b. For each communication strategy identified, name any two communication
techniques which can be used to distribute corporate social responsibility policy
documentation to all stakeholders.

Communication Techniques to Distribute Corporate

Communication
Social Responsibility Policy Documentation to
Strategy
Stakeholders

i. Townhall meeting - If an organisation conducts monthly or quarterly

town hall meetings, that would be the most appropriate channel to
release the new or updated corporate social responsibility policy.
a. Interactive Strategy
The highest levels of authority in the organisation, such as the Chief Executive
Officer, must deliver the keynote address on the corporate social responsibility
Interactive strategy is where policy to display their endorsement and commitment.
two-way communication is
possible, and it enables
immediate feedback ii. New employees’ orientation - A session on the corporate social
responsibility (CSR) policy must become part of the schedule of induction
or orientation training for new employees.

b. Broadcast Strategy i. Employee handbook - If handbooks are provided to new employees during
onboarding, and at regular intervals to all employees, the corporate social
one-way dissemination of
responsibility policy should be included in the same. Some organisations might
information through
be getting a code of conduct signed from employees. The corporate social
channels such as e-mail,
responsibility policy can be an integral part of the organisation’s code of
newsletters, flyers, posters,
conduct.
employee handbooks, and
intranet.
For the corporate social
ii. Intranet - Post-release, the corporate social responsibility policy should be
responsibility policy, a made available for ease of access by employees from the organisation’s
intranet, document management system, or internal social network as
broadcast strategy may be
applicable. Additionally, one can post online training material to further explain
better suited to reach a the corporate social responsibility policy and state the organisation’s
wider audience. Also, the expectations from employees to adhere to the policy.

receivers can read and

assimilate information from
the policy at their
convenience.

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