PSiRA ONLINE USER MANUAL

SECURITY OFFICER APPLICATION

Version 012022

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Security Officer Application Manual
420 Witch-Hazel Avenue, Eco Glades 2 Office Park, Highveld Ext 70, Centurion, 0157

Private Bag X11, Pretoria, 0001

Phone 086 10 PSIRA (77472) • Call Center: 086 133 3850 • email: [email protected]

Website: https://www.psira.co.za

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Table of Contents

1. Background ............................................................................................. 4

2. Purpose .................................................................................................. 4

3. Pre-requirements ..................................................................................... 4

4. Process of applying ................................................................................... 5

5. Pay Via Coupon ....................................................................................... 13

6. Pay Via Credit/Debit Card ......................................................................... 15

7. No Training Completed ............................................................................. 26

8. Training Completed.................................................................................. 28

9. CRC Process ........................................................................................... 30

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1. Background

Private Security Industry Regulatory Authority was established in terms of Section 2 of the Private
Security Industry Regulation Act (56 of 2001) which came into operations in 2002. The strategic
mandate of PSIRA originates from the Act and the regulations issued in terms of the Act. The
primary objectives of PSiRA are to regulate the private security industry and to exercise effective
control over the practice of the occupation of security service providers in the public and national
interest and in the interest of the private security industry itself.

2. Purpose

The purpose of this Training manual is to empower PSiRA clients on how to use the new Online
System. The document will be enhanced over time to ensure it is aligned to new changes as they
are implemented. Clients of PSiRA are requested to continue using the current version found on
https://www.psira.co.za

3. Pre-requirements

Clients are requested to ensure they have with them the following information to make the
process of applying smooth…

i. Cell phone Number,

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4. Process of applying to become a security officer

4.1 Access the link via your Laptop, Computer or Smartphone,

4.1.3 On the next screen, go through the Prerequisites listed and choose either “Yes, I
meet the requirements” or “No, I do not meet the requirement” button

If you select No, I do not meet the requirements button, you will be redirected to the
home page.

If you select Yes, I meet the requirements button, a new screen will be displayed.

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 4.1.4 On the next screen, enter your First name, Surname, Date of birth, Cell No, Email
address and click the “I’m not a robot” checkbox.

4.1.5 After you have entered all the required details, click the Submit button

If the details entered meet the set parameters an OTP number will be sent to the cell no
you would have provided. if the details entered did not meet the set parameters a pop-up
error message will be displayed, relook at the information provided to make necessary
changes and press the Submit button when you are done.

4.1.6 On the next screen enter the 4-digit OTP number received via SMS

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 4.1.7 After entering the 4-digit OTP number, click the Verify OTP button

If the OTP provided is correct 2 emails will be sent:

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 4.1.8 On the next screen click the Continue to Dashboard button and the dashboard
will be displayed

4.1.9 On the next screen, click the Start Your Preassessment Test button

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 4.1.10 On the next screen, click the Start Assessment button

You can click the Back button to be redirected to the Dashboard

4.1.11 On the next screen, answer question 1 and click the Next Question button

You are required to be 18 years or older to apply to become a security officer.

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 4.1.12 On the next screen, answer question 2 and click the Next Question button

You are required to be legally eligible to work in South Africa to apply to become a
security officer.

You can click the Previous Question button to be redirected to the previous question.

4.1.13 On the next screen, answer question 3 and click the Next Question button

You can click the Previous Question button to be redirected to the previous question.

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 4.1.14 On the next screen, answer question 4 and click the Finish button

You can click the Previous Question button to be redirected to the previous question

4.1.15 On the next screen click the OK button, you will be redirected to the dashboard

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 4.1.16 On the next screen, click the Pay Now button

4.1.17 On the next screen, click the Agree button if you agree to the terms and
conditions

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 4.1.18 The payment method window will pop-up on the page, select the preferred
payment method

5. Pay Via Coupon

5.1.1 To make payment using coupon option visit the PSIRA office and make a cash or
card payment at the next available cashier
5.1.2 Enter the coupon code provided and click the Submit button

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 If the coupon number entered is correct a reference number will be generated, use this
number to make a payment at the next available cashier.

If the coupon number entered is incorrect an error message will be pop-up. Relook at the
entered number, make corrections, and click the Submit button

5.1.3 Once payment is successful click the Continue button, you will be redirected to
the dashboard

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6. Pay Via Credit/Debit Card

6.1 Enter the Card number, Expiry date, Card holder, CVV (3-digit number at the
back of your card) and click the Pay now button

If all the required information is filled in correctly when you click the Pay now button, and
payment is successful you will be redirected to the dashboard.

If not all the required information is filled in correctly when you click the Pay Now button,
an error will be displayed. Relook at the information entered and make corrections where
necessary and check your balance before clicking the Pay now button.

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 6.1 On the dashboard, click the Complete Your Profile button, the system will
open the Personal Information tab by default
6.2 On the next screen, fill in your personal information and click the Save button

If all the required information is filled in correctly when you click the Save button, the
system will display a pop-up message “Personal information saved successfully”.

If not all the required information is filled in correctly when you click the Save button, an
error will be displayed. Relook at the information entered and make corrections where
necessary before clicking the Save button.

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 6.3 Click the Address tab, fill in the address information and click the Save button

If all the required information is filled in correctly when the user clicks the Save button, the
system will display a pop-up message “Address details saved successfully.

If not all the required information is filled in correctly when you click the Save button, an
error will be displayed. Relook at the information entered and make corrections where
necessary before clicking the Save button.

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 6.4 Click the Questionnaire tab, answer the below

6.5 As a first-time applicant tick checkbox item that indicate the nature of security
service you might be interested in providing. Applicant’s that have completed a
security officer course prior to applying on the system, tick checkbox item that
indicate the nature of security service you are qualified to perform

6.6 Answer question 1: Have you resided outside South Africa for an uninterrupted
period of at least 1 year during the 10-year period immediately preceding this
application? “Yes” or “No”. If the answer is “Yes”, fill in the name of the country
and the duration of stay in foreign country.

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 6.7 Answer question 2: Are you presently or have you ever been employed as a
member of any official military, security, police, intelligence force or service in
South Africa or elsewhere?, “Yes” or “No”.

If the answer is “Yes”, they will be required to provide the below information:
• Name of the force/service
• Force Number
• Duration of service
• Attach force clearance certificate
• Download and attach filled in PSIRA(8) form

6.8 Answer question 3: Is there currently a criminal investigation by the State into
an alleged offence by you or are there criminal proceedings in a court pending
against you?, “Yes” or “No

If the user answers “Yes”, they will be required to click the Add more + button to
provide below information on the offence(s):

• Case status
• Alleged criminal offence
• Police station / court name
• Case no

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 6.9 Click the Add+ more button if more than 1 offence exists and click the Save
button until all applicable information is provided

6.10 Answer question 4: Have you ever been declared mentally unstable?

If answer is “Yes”, provide the Name of the institution and the Duration of stay.

6.11 Answer questions 5: Please furnish the full first names, surnames and contact
numbers of 3 persons who can be described as your next of kin (your closest
living relatives)

If all the required information is filled in correctly when you click the Save button, the
system will display a pop-up message “Questionnaire details saved successfully”.

If not all the required information is filled in correctly when you click the Save button, an
error will be displayed. Relook at the information entered and make corrections where
necessary before clicking the Save button

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 6.12 Skip the Upload Documents tab, it is not applicable for the application
process

6.13 Skip the Records Training tab, it is not applicable for the application process
as a first time applicant

Information in the Records Training tab will exist once training is successfully
completed and process by the PSIRA Training team

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 6.14 Skip the Member Link tab

Information on the Member Link tab will only be available once a registered security
officer is linked by their employer.

6.15 Click the Declarations tab

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 6.16 Click the Click here for Signature icon signature window will pop-up, sign on
the blank signature box to sign your signature,

6.17 Click the Save Signature button, the Signature window will close. Click the Save
button

If all the required information under Declaration is filled in when you click the Save button,
the system will display a pop-up message “Declarations saved successfully”.

If all the required information in each tab is complete, the system will display a new page
confirming successful submission of the application and an email will be sent out

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 6.18 Click the Continue to Dashboard button, you will be redirected to the
dashboard

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 6.19 Click the Book button

6.20 On the next screen select a suitable date, time, and click the Submit button

After you click the Submit button, a pop-up message will be displayed “Success: Your
appointment has been booked” and you will be directed to the dashboard. A booking
confirmation email will also be sent.

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7. No Training Completed

7.1 If no training has been completed, click the No Training Completed button

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 7.2 On the next screen click the View Training Providers button to view list of
approved training providers

7.3 View list of approved View Training Providers, you can search for training
providers using their name and/ or address information

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 7.4 Click the Back button to be redirected to the dashboard

8. Training Completed

8.1 If training has been completed, click the Training Completed button

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 8.2 On the screen claim your course report, search using your ID number/ PSIRA
no if applicable/ Training provider/ T No, App No/ Training provider name, you
can also use a combination of fields. Click the search button after entering your
search criteria

If a course report exists that matches the search criteria, record(s) will be displayed.

If no record(s) matches the search criteria a text message will be displayed.

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 On your scheduled booking day, the following will take place:

• If you are paying via coupon method, you will make a payment at the cashiers
• Your application will be reviewed to confirm all required information is provided,
and your picture is captured
• DHA/Hanis and CRC verification conducted

9. CRC Process

Once all of this has been done your fingerprints will be sent to AfriSwitch for CRC
verification, once feedback is received the CRC status for your application can be
processed as a Retake, Possible Illicit or Approved.

Retake:

When CRC status is updated to Retake you will receive an email notifying you to visit the
nearest PSIRA office. When an applicants’ CRC status is updated to Retake, the
application status is automatically updated to provisionally rejected.

You will be required to visit the PSIRA office to restart the CRC process by re-submitting
your fingerprints to be sent to AfriSwitch for processing.

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 Possible Illicit:

If CRC status is updated to a Possible illicit you will receive an email notification. When an
application’s CRC status is updated to Possible Illicit, the application status is
automatically updated to provisionally rejected.

Email sent:

Once CRC status is updated to Possible Illicit it can be further updated to Criminal record
/ Referred to registration subcommittee / Case awaiting trial / Approved once more
information has been received on the nature of the offence.

If the CRC status is updated from Possible Illicit to Approved, the Registration status
remains as Provisionally rejected pending training. This will be reflected on the
dashboard.

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 Case awaiting trial:

If the CRC status is updated from Possible Illicit to Case Awaiting Trial, the Registration
status remains as Provisionally rejected. This will be reflected on the dashboard, once
your case has been processed and a verdict is received that information will be required
to update CRC to Approved or Rejected.

Referred to the registration sub-committee:

If the CRC status is updated from Possible Illicit to Referred to Registration Sub-
committee, the Registration status remains as Provisionally rejected pending feedback
from sub-committee. Once a decision is made CRC will be updated from Referred to
Registration Sub-committee to Approved or Rejected. This will be reflected on the
dashboard.

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 If it is updated from Referred to registration sub-committee to Approved, the CRC status
will be updated to Approved but the registration status will remain as Provisionally
rejected pending training.

Criminal Record

If the CRC status is updated from Possible Illicit to Criminal record, the Registration
status is automatically updated to Rejected this will be reflected on the dashboard. You
can start the appeal process by clicking the Appeal button as soon as registration status
is updated to Rejected.

The End

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