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Course Outline Operations Management 2021 EPGP

This document provides the course outline for Operations Management for the Executive Post Graduate Programme (EPGP) in Management at Indian Institute of Management Ozhikode. The 16-session course aims to expose students to key operations management concepts, tools, and best practices. It will be taught by Dr. Saji Gopinath and involve lectures, discussions, assignments, quizzes, case studies, and a group project. Student performance will be evaluated based on quizzes, assignments, class participation, a final exam, and a group project presentation.

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99 views

Course Outline Operations Management 2021 EPGP

This document provides the course outline for Operations Management for the Executive Post Graduate Programme (EPGP) in Management at Indian Institute of Management Ozhikode. The 16-session course aims to expose students to key operations management concepts, tools, and best practices. It will be taught by Dr. Saji Gopinath and involve lectures, discussions, assignments, quizzes, case studies, and a group project. Student performance will be evaluated based on quizzes, assignments, class participation, a final exam, and a group project presentation.

Uploaded by

reva_radhakrish1834
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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INDIAN INSTITUTE OF MANAGEMENT OZHIKODE

Executive Post Graduate Programme (EPGP) in Management

Course Outline

Course Code and Course Title OPERATIONS MANAGEMENT

Course type Compulsory/Elective


Pre-requisites (if any) None
Course Credit 2
Total no. of sessions 16 sessions
Session Duration 75 Minutes
Term/Quarter III
Year and Batch 1st Year, 2021-22
Sections (if any) Weekend Program

Instructor(s) Dr. Saji Gopinath


Contact Details 9400050850, [email protected]
Office
Consultation Hours Sunday 6-7 pm (online)

Introduction

Operations Management can be viewed as the management of the processes where inputs such
as materials, machines, labor and capital is transformed into value added goods and services. For
majority of organizations efficient and effective management of its operations drives their
competitive strategy and long-term survival. OM covers almost all of the real value added
activities including process design, production, service delivery and managing of the supply chain
activities. This course on Operations management proposes to expose the students to key
concepts, tools, best practices and operational innovations so as to enable them to lead their
organizational success through design, planning, improvement, and efficient and effective
execution of production and operational processes.

Learning Outcomes/Course Objectives

1. Familiarize t h e course participants with key operational processes and decision


making environment.
2. Understand the strategic role of production and operations function in achieving
competitive advantage.
3. Understand the key challenges of operating in a global environment.
4. Develop a systems view through understanding of the interrelationships between the
production and operations function and other business functions such as marketing,
human resources, finance and information systems etc.
5. Enable the students to analyze processes to identify key problem areas and methods of
improvement.
6. Enable the students to carry out efficient and effective planning and execution of new
process design and process improvement.
7. Enable the students to apply the tools and techniques of operations management to a
business situation.
Textbooks and Learning Materials

Text Book(s)

Stevenson, W. J., 2018. Operations Management, McGraw Hill Education, Twelfth edition,
India (softcopy is preferred)

Reference Book(s)
1. Russell, R. S., B.W. Taylor , 2019. Operations Management, Edn 10,Wiley India, New
Delhi.
2. Sidhartha S. Padhi, 2018, Operations management text and cases, Staredu solutions
india pvt ltd. India.
3. Chase, R. B., Shankar, R., Jacobs, F.R., Aquilano, N.J., (2010) Operations &
Supply Management, Tata McGraw Hill, Delhi.
4. Heizer, J., B. Render, 2015. Operations Management, 11th Edition, Pearson India, Delhi.
5. Krajewski, L.J., L.P. Ritzman, M.K. Malhotra, (2016) Operations Management: Process
th
and Supply Chains. 11 Edition, Pearson India, Delhi.
Supplementary Reading
 Goldratt, E (1996), The Goal, Productivity Press.

CASES

CASE 1: Operations strategy at Galanz


CASE 2.: CRU Computer Rentals
CASE 3: Small is Beautiful
CASE 4. Agarwal Automobiles: Fuel Station Forecasting and Inventory Management
CASE 5. Wilkins, A Zurn Company: Aggregate Production Planning
CASE 6:. Toyota Manufacturing Company
CASE 7: Aravind Eye Hospital

Additional Reading Material (RM)

R1 : How Operational Innovation can transform your company


R2: Operations Management Processes
R3: Breaking the tradeoff between Service and Efficiency
R4: Operations-Based Strategy
R5 : Operations Management Reading: Process Analysis
R6: House of quality – HBR article
R7: Competing with quality – Garvin
R8: The four things a service business must get right
.

Soft copies of the cases and reading material will be provided in the VC.

Technology and Software (if any)

NIL

Other Resources (Journals, Internet Websites) (if any)

NIL
Pedagogy – Learning Process

The course will be delivered through lectures, class discussions, assignments, quizzes,
assigned readings, films and videos, and case studies.

Evaluation Components/Assessment of Student Learning

Evaluation Component Percentage Description


/Assessment Tool
Quizzes & Assignments 20 These components evaluates the
students understanding of the basic
End term Exam 50 concepts and techniques, connecting
them to reality and applying them to
solve problems.

Class Participation & 15 The major emphasis is on identifying and


Case Analysis defining problems to be solved, analysis of
data and drawing conclusions and
recommend logical solutions to the given
Group Project/Presentation 15 The purpose is to highlight and sensitize
case.
the students on how the operations
management techniques can be applied
to solve problems that they see around
them.
Session Plan

Session Topic Topics Reading


1 Introduction and Operational decisions and Chapter 1
Importance of organization performance Articles:
Operations Competing with
Management operations How Operational Innovation can
Operational Innovation transform your company
Operations Management
Processes
Breaking the tradeoff between
Service and Efficiency
2 Operations Strategy ; Operations Strategy: Chapter 2,4
Efficiency Vs. Reading :Operations Based
Responsiveness/Flexibility Strategy
Process Strategy Case
Operations Strategy at Galanz

3-4 Capacity Planning Capacity planning Process Chapters 4,6


Product-Process Analysis, line balancing, Types of processes
Linkage and Process Process Audit
Analysis Case : CRU Computer Rentals
5 Process Selection and Process Layout Chapters 4,6,7,8,20
Design Synchronous Case : Small is Beautiful
manufacturing
6 Learning Curve, Learning curve, work Chapter 3, 7s,
Forecasting measurement, forecasting Case : Agarwal Automobiles:
Fuel Station Forecasting and
Inventory Management
7-8 Inventory Inventory Management: Chapter 13, Case : Agarwal
Management Deterministic Models, Automobiles: Fuel Station
Uncertain demand and Forecasting and Inventory
supply Management
9-10 Aggregate Planning Introduction to Production Chapter 11,
and Control Planning & Control Case : Wilkins, A Zurn Company:
Framework, Aggregate Aggregate Production Planning,
Planning, MPS
11-12 MRP and Operations Master Production Chapter 12,
Scheduling Schedule/MRP, Scheduling
13-14 Quality Management Quality Management Chapter 10, 11 CASE : Toyota
systems, process control Manufacturing Company
charts, TQM
15-16 Service Operations Lean System, Blue Chapter 14, 18, RM5, Service
Printing, Waiting line Quality: A Tutorial
models Case : Aravind Eye Hospital


Each session of 75 minutes duration
Additional Instructions (if any)

In addition to the reading materials and the text book given, the students can use the
IIMK digital library, various industry databases like CMIE, authentic Internet sources,
books, business magazines, interviews etc. to gather materials for the study. For
assignments the students must not prepare a voluminous document by including write-
ups from various sources but should write in their own words what they understand and
the conclusions drawn. The students should submit the document before the deadline
and should be neatly typed using MS word.

Additionally the students must adhere to the following instructions:

1. The students must attend all classes. For any absence on medical grounds or on
official duty must be approved.
2. All students must go through the reading materials (the main reference, the
additional materials and the cases) before coming to the class.
3. Some of the sessions will have sudden unannounced class tests and quizzes.
Therefore the students are advised to report in the class on time.
4. The students must show their understanding, innovation, and creativity while
answering assignment questions and tasks.
5. Students must comply with submission deadlines.
6. An individual student’s assignment should be his own and must not contain any
copied material from other sources. Strict disciplinary actions will be taken
against any cases of plagiarism.

Group Project/Presentation
The students are supposed to take up a real life study project in groups. The project proposes
to identify operational problems that he or she faces on a regular basis and evaluate them
using the tools and techniques learned in the class. The project work may also include
documentation of India-specific problems and operational innovations that is identified by
the group. Students are to form groups of 4/5 members for the project work. Each group
may discuss with the instructor the exact nature of the project work before finalizing.
Finally, each group must submit a project report.

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