2022 SDO and Schools Zero Backlog Report

(Inventory of Licenses, Permits, Certifications,

Authorizations, Clearances tagged as a backlog)
The Anti-Red Tape Authority recently released ARTA MC No. 2022-02 requiring the
submission of the  Zero Backlog Report per government agency. The said report requests
the number of received and pending transactions covering the period March 1, 2020 –
March 6, 2022.

Pending transactions are those unacted upon/pending beyond the prescribed processing
time as specified in the DepEd Citizen's Charter Handbook 2021 as of December 1, 2021
(https://www.deped.gov.ph/wp-content/uploads/2021/12/DepEd-Citizens-Charter-2021-
as-of-December-1-2021.pdf).

To facilitate the agency-wide report to be signed and submitted by the DepEd Secretary,
the BHROD-OED is requesting one (1) respondent per Schools Division Office (not per
functional unit), assigned by the Schools Division Superintendent, who shall also report the
figures collected from schools under its jurisdiction.

The deadline for responding to the survey is April 22, 2022. Offices/units are reminded not
to send their individual reports directly to the ARTA. Submissions shall be collated by the
BHROD-OED in one agency-wide report, to be signed by the DepEd Secretary, and
forwarded to the ARTA.

It must be reiterated that conformance to RA 11032 is subject to random audit or

monitoring by the Compliance Monitoring and Evaluation Office (CMEO) of ARTA, who may
refer any non-compliance to the Investigation, Enforcement, and Litigation Office (IELO).
Thus, all are enjoined to implement the service standards declared in the DepEd Citizen’s
Charter.

* Required

1. Email *

2. Email address *

3. Full name (First Name, Middle Initial, Last Name) *

4. Designation (Please spell out) *
5. Schools Division Office *

Mark only one oval.

Abra

Agusan Del Norte

Agusan Del Sur

Aklan

Alaminos City

Albay

Angeles City

Antipolo City

Antique

Apayao

Aurora

Bacolod City

Bacoor

Bago City

Baguio City

Bais City

Balanga City

Bataan

Batac City

Batanes

Batangas

Batangas City

Bayawan City

Baybay City

Bayugan City

Benguet

Biliran

Biñan City

Bislig City

Bogo City

Bohol

Borongan City
Bukidnon

Bulacan

Butuan City

Cabadbaran City

Cabanatuan City

Cabuyao City

Cadiz City

Cagayan

Cagayan de Oro City

Calamba City

Calapan City

Calbayog City

Caloocan

Camarines Norte

Camarines Sur

Camiguin

Candon City

Capiz

Carcar City

Catanduanes

Catbalogan City

Cauayan City

Cavite

Cavite City

Cebu

Cebu City

Cotabato

Dagupan City

Danao City

Dapitan City

Dasmariñas City

Davao City

Davao de Oro (Compostela Valley)

Davao del Norte

Davao del Sur

Davao Occidental

Davao Oriental

Digos City

Dipolog City

Dumaguete City

Eastern Samar

El Salvador City

Escalante City

Gapan City

General Santos City

General Trias

Gingoog City

Guihulngan City

Guimaras

Himamaylan

Ifugao

Ilagan, Isabela

Iligan City

Ilocos Norte

Ilocos Sur

Iloilo

Iloilo City

Imus

Iriga City

Isabela

Isabela City

Island Garden City of Samal

Kabankalan City

Kalinga

Kidapawan City

Koronadal City

La Carlota City

La Union

Laguna

Lanao del Norte

Laoag City

Lapu-lapu City

Las Piñas City

Legaspi City

Leyte

Ligao City

Lipa City

Lucena City

Maasin City

Mabalacat City

Makati City

Malabon City

Malaybalay City

Malolos City

Mandaluyong City

Mandaue City

Manila

Marikina City

Marinduque

Masbate

Masbate City

Mati City

Meycauayan City

Misamis Occidental

Misamis Oriental

Mt. Province

Muñoz Science City

Muntinlupa City

Naga City

Naga City

Navotas City

Negros Occidental

Negros Oriental

Northern Samar

Nueva Ecija
Nueva Vizcaya

Occidental Mindoro

Olongapo City

Oriental Mindoro

Ormoc City

Oroquieta City

Ozamiz City

Pagadian City

Palawan

Pampanga

Panabo City

Pangasinan I

Pangasinan II

Parañaque City

Pasay City

Pasig City

Passi City

Province of Dinagat Island

Puerto Princesa City

Quezon

Quezon City

Quirino

Rizal

Romblon

Roxas City

Sagay City

Samar (Western Samar)

San Carlos City

San Carlos City

San Fernando City

San Fernando City

San Jose City (Nueva Ecija)

San Jose Del Monte City

San Juan

San Pablo City

San Pedro

Santiago City

Sarangani

Siargao

Silay City

Sipalay

Siquijor

Sorsogon

Sorsogon City

South Cotabato

Southern Leyte

Sta Rosa City

Sultan Kudarat

Surigao City

Surigao del Norte

Surigao del Sur

Tabaco City

Tabuk City

Tacloban City

Tacurong City

Tagbilaran City

Taguig and Pateros

Tagum City

Talisay City

Tanauan City

Tandag City

Tangub City

Tanjay City

Tarlac

Tarlac City

Tayabas City

Toledo City

Tuguegarao City

Urdaneta City

Valencia City
 Valenzuela City

Victorias City

Vigan City

Zambales

Zamboanga City

Zamboanga del Norte

Zamboanga del Sur

Zamboanga Sibugay Province

6. Region *

Mark only one oval.

II

III

IV-A

IV-B

VI

VII

VIII

IX

XI

XII

CAR

CARAGA

NCR
 Based on the DepEd Citizen's Charter 2021, please report the following.

- Total number of received applications from March 1, 2020–March 6, 2022

- Total number of pending transactions from March 1, 2020–March 6, 2022

(those that exceeded the processing time specified in the CC 2021)

SDO External

Services - Reminders:

- Use digits instead of spelling-out the answers, e.g. 0 instead of zero

Pending - Use N/A if the service is not offered by your governance unit/level.

Transactions - If number to be reported is combined for two services, please note on the
answer. e.g. total reflects the combination of enrollment online + enrollment
walk-in transactions.

Request for Correction of Entries in School Records

7. With pending transactions from March 1, 2020–March 6, 2022 [those that *

exceeded the processing time of 2 days, 35 minutes]?

Mark only one oval.

Yes Skip to question 8

No Skip to question 10

Service not offered Skip to question 10

Request for Correction of Entries in School Records

8. Total number of pending transactions [those that exceeded the processing *

time of 2 days, 35 minutes]

9. Please share the challenge/s encountered that hindered observance of the *

prescribed processing time for the service.

Acceptance of Employment Application for Initial Evaluation (Teaching Position)

10. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 day, 55 minutes]?

Mark only one oval.

Yes Skip to question 11

No Skip to question 13

Service not offered Skip to question 13

Acceptance of Employment Application for Initial Evaluation (Teaching Position)

11. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 1 day, 55 minutes]?

12. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Acceptance of Employment Application for Initial Evaluation (Non-Teaching and

Teaching-Related Positions both promotion and entry)

13. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 25 minutes]?

Mark only one oval.

Yes Skip to question 14

No Skip to question 16

Service not offered Skip to question 16

 Acceptance of Employment Application for Initial Evaluation (Non-Teaching and
Teaching-Related Positions both promotion and entry)

14. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 25 minutes]

15. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Inspection, Acceptance and Distribution of Textbooks, Supplies and Equipment

16. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 6 hours]?

Mark only one oval.

Yes Skip to question 17

No Skip to question 19

Service not offered Skip to question 19

Inspection, Acceptance and Distribution of Textbooks, Supplies and Equipment

17. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 6 days, 6 hours]
18. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of Requested Documents (Non-CTC)

19. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 30 minutes]?

Mark only one oval.

Yes Skip to question 20

No Skip to question 22

Service not offered Skip to question 22

Issuance of Requested Documents (Non-CTC)

20. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 30 minutes]?

21. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of Requested Documents (CTC and Photocopy of Documents)

22. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 45 minutes]?

Mark only one oval.

Yes Skip to question 23

No Skip to question 25

Service not offered Skip to question 25

Issuance of Requested Documents (CTC and Photocopy of Documents)

23. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 45 minutes]

24. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Certification, Authentication, Verification (CAV)

25. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 hour, 5 minutes]?

Mark only one oval.

Yes Skip to question 26

No Skip to question 28

Service not offered Skip to question 28

Certification, Authentication, Verification (CAV)

26. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 1 hour, 5 minutes]

27. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Receiving and Releasing of Communication and other Documents

28. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 days, 4 hours, 25 minutes]?

Mark only one oval.

Yes Skip to question 29

No Skip to question 31

Service not offered Skip to question 31

Receiving and Releasing of Communication and other Documents

29. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 2 days, 4 hours, 25 minutes]
30. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Receiving of Complaints against Non-Teaching Personnel

31. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 21 minutes]?

Mark only one oval.

Yes Skip to question 32

No Skip to question 34

Service not offered Skip to question 34

Receiving of Complaints against Non-Teaching Personnel

32. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 21 minutes]

33. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Receiving of Complaints against Teaching Personnel (Multi-stage Processing)

34. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 3 days, 2 hours, 11 minutes]?

Mark only one oval.

Yes Skip to question 35

No Skip to question 37

Service not offered Skip to question 37

Receiving of Complaints against Teaching Personnel (Multi-stage Processing)

35. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 3 days, 2 hours, 11 minutes]

36. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Accessing Available Learning Resources from LRMDS Portal

37. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 29 minutes]?

Mark only one oval.

Yes Skip to question 38

No Skip to question 40

Service not offered Skip to question 40

Accessing Available Learning Resources from LRMDS Portal

38. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 29 minutes]

39. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Borrowing of Learning Materials from Libraries

40. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 21 minutes]?

Mark only one oval.

Yes Skip to question 41

No Skip to question 43

Service not offered Skip to question 43

Borrowing of Learning Materials from Libraries

41. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 21 minutes]
42. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Alternative Learning System (ALS) Enrollment

43. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 4 hours, 15 minutes]?

Mark only one oval.

Yes Skip to question 44

No Skip to question 46

Service not offered Skip to question 46

Alternative Learning System (ALS) Enrollment

44. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 4 hours, 15 minutes]

45. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Request for Basic Education Data (External Stakeholders)

46. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 days, 4 hours, 37 minutes]?

Mark only one oval.

Yes Skip to question 47

No Skip to question 49

Service not offered Skip to question 49

Request for Basic Education Data (External Stakeholders)

47. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 2 days, 4 hours, 37 minutes]

48. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of Government Permit, Renewal, Recognition of Private Schools

49. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 10 days, 4 hours, 35 minutes]?

Mark only one oval.

Yes Skip to question 50

No Skip to question 52

Service not offered Skip to question 52

Issuance of Government Permit, Renewal, Recognition of Private Schools

50. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 10 days, 4 hours, 35 minutes]

51. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of Special Orders for Graduation of Private School Learners

52. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 53

No Skip to question 55

Service not offered Skip to question 55

Issuance of Special Orders for Graduation of Private School Learners

53. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 6 days, 30 minutes]
54. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Application for Senior High School (SHS) Additional Track/Strand

55. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 56

No Skip to question 58

Service not offered Skip to question 58

Application for Senior High School (SHS) Additional Track/Strand

56. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 6 days, 30 minutes]

57. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Application of Summer Permit for Private Schools

58. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 59

No Skip to question 61

Service not offered Skip to question 61

Application of Summer Permit for Private Schools

59. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 6 days, 30 minutes]

60. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Application for No Increase in Tuition Fee

61. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 62

No Skip to question 64

Service not offered Skip to question 64

Application for No Increase in Tuition Fee

62. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 6 days, 30 minutes]

63. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Application for Increase in Tuition Fee

64. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 6 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 65

No Skip to question 67

Service not offered Skip to question 67

Application for Increase in Tuition Fee

65. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 6 days, 30 minutes]
66. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Based on the DepEd Citizen's Charter 2021, please report the following.

- Total number of received applications from March 1, 2020–March 6, 2022

- Total number of pending transactions from March 1, 2020–March 6, 2022 (those that
exceeded the processing time specified in the CC 2021)

Schools Reminders:

External - Use digits instead of spelling-out the answers, e.g. 0 instead of zero

- Use N/A if the service is not offered by your governance unit/level.

Services - If number to be reported is combined for two services, please note on the answer.
e.g. total reflects the combination of enrollment online + enrollment walk-in
transactions.

67. Number of schools under the jurisdiction of the SDO *

Acceptance of Employment Application for Teacher I Position (walk-in)

68. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 hour]?

Mark only one oval.

Yes Skip to question 69

No Skip to question 71

Service not offered Skip to question 71

Acceptance of Employment Application for Teacher I Position (walk-in)

69. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 1 hour]

70. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Acceptance of Employment Application for Teacher I Position (online)

71. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 hour, 10 minutes]?

Mark only one oval.

Yes Skip to question 72

No Skip to question 74

Service not offered Skip to question 74

Acceptance of Employment Application for Teacher I Position (online)

72. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 1 hour, 10 minutes]
73. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Borrowing of Learning Materials from the School Library/Learning Resource

Center

74. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 20 minutes]?

Mark only one oval.

Yes Skip to question 75

No Skip to question 77

Service not offered Skip to question 77

Borrowing of Learning Materials from the School Library/Learning Resource

Center

75. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 20 minutes]

76. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.
 Distribution of Printed Self-Learning Modules in Distance Learning Modality

77. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 46 minutes]?

Mark only one oval.

Yes Skip to question 78

No Skip to question 80

Service not offered Skip to question 80

Distribution of Printed Self-Learning Modules in Distance Learning Modality

78. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 46 minutes]

79. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Enrollment (walk-in)

80. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 day, 1 hour, 40 minutes]?

Mark only one oval.

Yes Skip to question 81

No Skip to question 83

Service not offered Skip to question 83

 Enrollment (walk-in)

81. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 1 day, 1 hour, 40 minutes]

82. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Enrollment (online)

83. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 hours, 50 minutes]?

Mark only one oval.

Yes Skip to question 84

No Skip to question 86

Service not offered Skip to question 86

Enrollment (online)

84. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 2 hours, 50 minutes]
85. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy

(walk-in)

86. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 44 minutes]?

Mark only one oval.

Yes Skip to question 87

No Skip to question 89

Service not offered Skip to question 89

Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy

(walk-in)

87. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 44 minutes]

88. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.
 Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(online)

89. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 38 minutes]?

Mark only one oval.

Yes Skip to question 90

No Skip to question 92

Service not offered Skip to question 92

Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy

(online)

90. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 38 minutes]

91. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of School Clearance for different purposes

92. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 days, 3 minutes]?

Mark only one oval.

Yes Skip to question 93

No Skip to question 95

Service not offered Skip to question 95

Issuance of School Clearance for different purposes

93. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 2 days, 3 minutes]

94. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Issuance of School Forms, Certifications, and other School Permanent Records

95. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 40 minutes]?

Mark only one oval.

Yes Skip to question 96

No Skip to question 98

Service not offered Skip to question 98

Issuance of School Forms, Certifications, and other School Permanent Records

96. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 40 minutes]

97. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Public Assistance (walk-in/phone call)

98. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 hour]?

Mark only one oval.

Yes Skip to question 99

No Skip to question 101

Service not offered Skip to question 101

Public Assistance (walk-in/phone call)

99. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 1 hour]
100. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Public Assistance (email/social media)

101. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 1 hour, 15 minutes]?

Mark only one oval.

Yes Skip to question 102

No Skip to question 104

Service not offered Skip to question 104

Public Assistance (email/social media)

102. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 1 hour, 15 minutes]

103. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Receiving and Releasing of Communications and other documents

104. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 days, 2 hours, 25 minutes]?

Mark only one oval.

Yes Skip to question 105

No Skip to question 107

Service not offered Skip to question 107

Receiving and Releasing of Communications and other documents

105. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 2 days, 2 hours, 25 minutes]

106. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Reservation Process for the use of school facilities

107. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 2 days, 27 minutes]?

Mark only one oval.

Yes Skip to question 108

No Skip to question 110

Service not offered Skip to question 110

Reservation Process for the use of school facilities

108. Total number of pending transactions from March 1, 2020–March 6, 2022 *
[those that exceeded the processing time of 2 days, 27 minutes]?

109. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Request for Personnel Records for Teaching/Non-Teaching Personnel

110. With pending transactions from March 1, 2020–March 6, 2022 [those that *
exceeded the processing time of 3 days, 30 minutes]?

Mark only one oval.

Yes Skip to question 111

No Skip to question 113

Service not offered Skip to question 113

Request for Personnel Records for Teaching/Non-Teaching Personnel

111. Total number of pending transactions from March 1, 2020–March 6, 2022 *

[those that exceeded the processing time of 3 days, 30 minutes]
112. Please share the challenge/s encountered that hindered observance of the *
prescribed processing time for the service.

Summary of pending transactions

113. Please choose the answer applicable to your SDO. *

Mark only one oval.

There are pending transactions for ALL services in the SDO and/or schools under
it. Skip to question 115

There are NO pending transactions for the all services in the SDO and ALL
SCHOOLS under it. Skip to question 114

It must be reiterated that conformance to RA 11032 is subject to random audit or

Zero monitoring by the Compliance Monitoring and Evaluation Office (CMEO) of ARTA,
Backlog who may refer any non-compliance to the Investigation, Enforcement, and
Litigation Office (IELO). Thus, all are enjoined to implement the service standards
Certification declared in the DepEd Citizen’s Charter.
from SDS

114. For SDOs with no pending transactions for ALL services in the SDO and *
schools, please fill out the form attached to the email, have it signed by the
SDS, save as PDF, and upload it on the portion below.

Files submitted:

Respondent's Declaration

115. Full name (First Name, Middle Initial, Last Name) *

116. I hereby declare that I am the designated respondent for this form and that *
the information given in this report is and true and correct to the best of my
knowledge.

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