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QUIZ (EWC662) - Sample Answer 3

The document is a quiz for an English for Business Correspondence course. It contains two parts - Part A asks students to write an email reply refusing a discount request from a customer, and Part B asks students to write a letter of inquiry to a resort about accommodation and theme park details for a company family day.

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Nurul Nadzira
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1K views

QUIZ (EWC662) - Sample Answer 3

The document is a quiz for an English for Business Correspondence course. It contains two parts - Part A asks students to write an email reply refusing a discount request from a customer, and Part B asks students to write a letter of inquiry to a resort about accommodation and theme park details for a company family day.

Uploaded by

Nurul Nadzira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CONFIDENTIAL LG/MAY2020 QUIZ/EWC662

UNIVERSITI TEKNOLOGI MARA

COURSE : ENGLISH FOR BUSINESS CORRESPONDENCE


COURSE CODE : EWC 662
QUIZ : MAY 2020
TIME : 2 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of two (2) parts : PART A (1 Question)


PART B (1 Question)

2. Answer ALL questions from both parts in the Question Paper.

3. Fill in the details below:

UiTM STUDENT CARD NO. :

PROGRAMME/CODE : AC220

PART :5

ENGLISH LANGUAGE GROUP :

NAME OF LECTURER : NUR SYAMIMI ZAHARI

4. Do not bring any material into the examination room unless permission is given by the
invigilator.

5. Please check to make sure that this examination pack consists of:

i) the Question Paper

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL


DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 6 printed pages

PART A: 15 MARKS

As the officer at Customer Service Department of Suhaimi Furniture Sdn Bhd, you have
received an email by Mr Ali Kassim, owner of Kita Niaga Sdn. Bhd., a regular customer of your
company for almost ten years, requesting a special discount on all items he purchased. He
claimed that he has placed an unusually large order for bedroom sets, kitchen cabinets, dining
tables, and also sofas.

Write an email of reply to Kita Niaga Sdn. Bhd. refusing the discount on all items, stating the
details of items mentioned above as you need to deal with the suppliers and also on delivery
arrangement. Invent necessary and relevant details.

Answer:
From: [email protected]
Date: 5 May 2020
To: [email protected]
Subject: Re: Request a special discount on items purchased.

Dear Mr Ali Kassim,


Thank you for your interest in choosing Suhaimi Furniture Sdn Bhd as your furniture supplier.

We have well received your large order previously on bedroom sets, kitchen cabinets, dining
tables and also sofas. After reviewing your request, we are afraid that we need to refuse the
special discount on all items purchased. We understand that you have been our regular
customer for almost ten years. Unfortunately, the items could not be discount as the items is
already in promotion and we could not afford any losses.

Regarding the delivery arrangement, we would like to inform you that the delivery lead time
might takes slightly longer than usual due to movement control orders (MCO). We will ship out

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL


your order as soon as possible & the tracking details will be updated to your email once your
order is shipped.

As our regular customer, we will inform you if there is another promotion for our product
through your email.

Thank you again for choosing us and let us know if you have any inquiries.

Yours faithfully,
Nasih Ulwan
Nasih Ulwan
Customer Service Department

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL


PART B: 15 MARKS
Your company, XYZ Sdn Bhd, is organising a family day. The management has decided to
bring all employees to Bukit Gambang Resort City.
Write a letter of enquiry to Bukit Gambang Resort City, requesting details of accomodation
and themepark (prices, room types, themepark ticket prices, etc), discounts and terms of
payment. Invent necessary and relevant details.

Answer:

Nasih Ulwan
XYZ Sdn Bhd
Lot 55 Jalan Ah Dumak 2/99
Ah Dumak Business Park
47500 Petaling Jaya
Phone : 011-12201165

5 May 2020

Ms Fadhilah Rudy
Bukit Gambang Resort City
26300 Gambang, Pahang

Dear Ms Fadhilah,

ENQUIRY ON DETAILS OF ACCOMODATION AND THEME PARK


We are planning on organizing a family day and had chosen Bukit Gambang Resort City as
our place of accommodation. We planned to book a reservation at your resort for 3 days and
2 nights starting from 1 December 2020 until 3 December 2020. The number of family and
rooms are as follows:

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL


Number of family 20
Number of room 20 (1 family estimated 5 person)
Number of participant for theme park 58 adults, 18 students, 24 childrens

It would be appreciated if you could provide us with the details of accommodation and theme
park in terms of prices, room types, discount and terms of payment. We would also be glad if
you could provide us a brochure that have a details of the theme park rides and attractions.

Futhermore, if there any special services and entertainment for the family day we would like
you to inform us.

We look forward for your prompt reply.

Yours sincerely,
Nasih
Nasih Ulwan
Human Resources Officer

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL


END OF QUESTION PAPER

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

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