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Training Department Reference Guide

12. Click on to view the PNR created as follows: - 1. KEYBOARD MAPPING

Main Key Board

~OPT  @ # $ % ^ & * ( ) _ = + + m Backspace

2 3 4 5 6 7 8 9 0 - - = * Clear
1 CLEAR-ALL
` FLD AVAIL FLIFO GFAX FAX RMKS RCVD TKT TL FONE SEG NAME DSPL
|m Q W E R T Y U I O P { > } @ | \
Tab > _ @ € \ §
CLNDR UMSG I-SAB PROG CHNG RETRN
o| END-ITEM
A S D F G H J K L : : " ‡ Print-Enter
Caps ; m '
Lock SPLIT FULL CONFG HELP KYBD ERASE CROSS OF Enter
LORRAINE

Z X C V B N M < > ?
× Shift , . / × Shift
CALC CLSVC MONTR NEW# CSS SLASH

CTRL ALT SPACE BAR ALT CTRL

Keterangan :
_ = Change
§ = End Item (biasa disebut Dollar)
¥ = Cross of lorraine (biasa disebut Endi )
* = Display

13. Click on to end transaction and generate an email message to the

passenger to retrieve the booking from Virtually There

End of Training module

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2. AGENT SIGN IN
Abacus system mempunyai 6 area kerja untuk sine-in, terdiri dari area A, B, C, D, E, dan F. 9. Click on

Keuntungan mempunyai lebih dari satu area adalah:

o Agent dapat membuat transaksi yang berbeda secara bersamaan tanpa mempengaruhi
transaksi yang lain.
o Lebih dari satu user dapat sine in dalam satu computer

Format entry : SI (number) min. 2 max. 6 characters

to input the passenger’s email address.
Contoh : SI3234 (Enter)

Response:
AGENT SIGN IN
1 2 3
CURRENT PASSCODE < xxxxxxxx > ID <003234> SUF <L6N8>
4 5 6
DUTY CODE <*> AREA <A> NEW PASSCODE < ………..>

L6N8.L6N8*AAI…A. B. C. D. E. F 10. Fill up accordingly, then click on to generate the

NO MESSAGE..05JUL following entry.

CODE DESCRIPTION
1 Password min.7 max.8 characters diakhiri numeric
2 Number I.D 11. Enter in the name of the person from whom the reservation was
requested.
3 Pseudo City Code atau PCC
4 Duty Code
5 Area A dimana kita bekerja
New Pass code – Apabila kita ingin melakukan
6
perubahan Pass code dari yang sebelumnya.

2.1 SPECIFIC AREA SINE IN

Abacus system juga mempunyai fasilitas sine - in hanya untuk satu area kerja yang
diinginkan. Misal: Sine - in hanya untuk Area A saja.

Format: SIA1234

Response:
AGENT SIGN IN

CURRENT PASSCODE <........> ID <001234> SUF < W0X8 >

DUTY CODE <.> AREA <A> NEW PASSCODE <........>

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6. Complete this screen should you have available information. If not, hit
the “Enter” key on the keyboard to navigate to the next screen. 2.2 PINDAH AREA KERJA

Apabila kita sedang melakukan pembuatan PNR di area A, sementara pada saat yang
bersamaan tersebut terdapat penumpang lain yang ingin melakukan penge-cek-kan schedule di
Abacus system. Tanpa harus melakukan ignore PNR, abacus dapat melakukan fasilitas pindah
area.

Format: ˜A or ˜B or ˜C or ˜D or ˜E or ˜F

Response: ˜A
L6N8.L6N8*AAI.A

2.3 ACTIVITY SINE-IN

Untuk mengetahui area kerja yang sedang aktif sekaligus memberikan informasi mengenai PCC.

7. Input the “Payment Info” as CA before hitting the “Enter” key on the
keyboard to navigate to the next screen. Format: *S*
Response: L6N8.L6N8*AAI. A. PNR PRESENT
ACTIVE AGENT – M TASYA – 1234-L6N8
L6N8.L6N8*AAI. B.PNR PRESENT
L6N8.L6N8*AAI.C.PNR PRESENT
L6N8.L6N8*AAI.D.PNR PRESENT
L6N8.L6N8*AAI E.E
L6N8.L6N8*AAI.F

Atau

Format : *S
Response : L6N8.L6N8*AAI. A

3. SIGN – OUT
Apabila kita sudah selesai melakukan segala aktivitas di dalam abacus system, sebaiknya
dilakukan fasilitas Sign-out ini dengan tujuan keluar dari satu atau seluruh area yang active.
Untuk menutup seluruh area sine-in di Abacus system, adalah dengan format sebagai berikut:

Format : SO*
Response : A.B.C.D.E.F..SIGNED OUT
8. The following host response will be generated.

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4. Input the “Passenger Gender”, “Emergency Contact Name” and “Contact

Phone Number”, including the country/city code for the contact number
4. CHECK ADDRESS / LNIATA COMPUTER DAN PRINTER before hitting the “Enter” key on the keyboard to navigate to the next
screen.

4.1 CHECK ADDRESS COMPUTER ONLY or LNIATA CRT

Untuk mengetahui nomor CRT addres / computer dari masing-masing Travel Agent adalah
sebagai berikut:

Format : ¥J
Response : Your Set Address is 8BDC12 P-23 LS12 STA-0222 RESB

4.2 CHECK SEMUA ADDRESS CRT / LNIATA CRT TRAVEL AGENT

Untuk mengetahui LNIATA Address di masing-masing lokasi.

Format : PE*L6N8
Response : 8BDC04PTR (LNIATA Address untuk Message Printer)
8BDC10CRT (LNIATA Address untuk Computer CRT)
8BDC12CRT
8BDC16CRT
8BDC32PTR (LNIATA Address untuk Ticket Printer)

5. Complete all the fields on this screen before hitting the “Enter” key on
the keyboard to navigate to the next screen.

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5 HOST HELP SYSTEM

Tujuan : untuk mengetahui semua entry dari macam – macam product yang dimiliki oleh
Abacus.

Host Help System dibedakan menjadi 3 level yaitu sebagai berikut :

Level Entry Description

Display FOX Table of contents

1 F*FOX
View parts of the table of contents.
F*(Item number) Formats for a specific item from the table of
2
i.e. F*32 contents.
F*(item nbr)
3 Detailed information for a specific format.
i.e. F*1

6 HOST REFERENCE SYSTEM / DIRECT REFERENCES SYSTEM

Berfungsi untuk memberikan segala informasi up to date yang berkaitan dengan Abacus
dan Vendors di Abacus System ( Hotel , Cars , Airlines , Insurance dsb ).

Format : Y
3. Input the “Pax Type”, “Birthdate” and “Govt/ID” before hitting the Response :
“Enter” key on the keyboard to navigate to the next screen.
LISTED CATEGORIES ARE...
01 AAI-ABACUS AGENCY INFO 02 AAL-SABRE INFORMATION
03 ADA-ABACUS DIRECT ACCESS 04 AGT-SUBSCRIBER REFERENCE
05 AIR-CONSOLIDATORS 06 AJV-JOINT VENTURES
07 ALL-ALLIANCE DRS 08 AR2-CHANGE
09 AR3-CHANGE 10 AR4-CHANGE
11 AR5-CHANGE 12 ASG-AIRLINE SVC GRP
13 BSP-INFORMACION BSP 14 CAR-CARS INDEX
15 CCS-DLS 16 CLM-ABACUS CLAIM IT
17 CTI-CANADA-MEXICO-CARIB 18 DLY-DELAY CODE DESCR

Contoh :
Untuk melihat market Abacus di negara mana saja, formatnya :
Y/MKT
Kemudian kita ambil Market negara mana yang kita inginkan :
Y/MKT/ID1
Untuk melihat General News di Abacus, Formatnya :
Y/AAI/SYS/P2
Untuk melihat Partisipasi Airline-airline yang tergabung di Abacus :
Y/SYS

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7 DECODE AND ENCODE

No Description Decode Encode

1. City W/*FRA W/-CCFRANKFURT

2. Airlines W/*JL W/-ALJAPAN AIRLINES
3. Equipment W/EQ*D10 W/EQ-BOEING
4. Travel Agent W/*V3S8 W/-TAKUTA CEMERLANG
5 Country HCCC/TW HCCC/AUSTRALIA
6 Airport -- 0 -- W/-APCHIANG MAY

Reference: F*FOX/ENCODE/DECODE
8. SCHEDULE DISPLAY
Format: SSUBSIN
Response :
SUBSIN
29AUG WED SUB/Z 7 SIN/ 1
1BO 396 Y SUBSIN 1250 1605 73S 0 Note: -
2SQ 133 P A F J D Y Q N SUBSIN 1240 1550 313 M 0 * Step 1 is optional (required if creating an insurance segment for an
M H K existing PNR).
3SQ 135 P A F J D Y Q M SUBSIN 1750 2100 313 M 0 X14 * Most insurance vendors require at least 2 lines of client address to be
H K present in the PNR prior to the creation of an insurance segment.
4GA 842 C Y M L V SUBSIN 0725 1040 734 B 0
5GA 315 C Y M L V SUBCGK 1400 1520 734 S 0
6SQ 159 P A F J D Y Q N SIN 1700 1930 744 M 0
Step 2: Booking an Insurance Segment
M H K
1. Key in the entry INS/<Insurance Vendor’s 2 letter code>/N<Passenger
Relate> as follows to bring out the Host Mask to book an insurance
Additional Formats segment.
Format Example Description
S23NOVJKTSIN Date specific display
S29NOVSINAMS9A Schedule display by departure time
2. Select the option “Book” and indicate the “Insurance Plan Type” (as per
S2DECHKGEWR/8A Schedule display by arrival time information from the insurance vendor), before hitting the “Enter” key
on the keyboard to navigate to the next screen.
S25JANSINNRT‡JL Specific carrier display
S* Display more schedule
S20DEC Schedule date change
SR Schedule Return same date
SR¥7 Schedule Return 7 days ahead

Reference F*FOX/SCHEDULE/DISPLAY
F*FOX/EXTENDED/SCHEDULE

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9. VERIFY FLIGHT INFORMATION

7. Click on to view the PNR created as follows: - Tujuan : untuk mengetahui informasi dari suatu penerbangan.

Melihat informasi dari suatu penerbangan di abacus bisa dengan 3 cara yaitu :

1. From Flight Number V*Flight Number

2. From Availability display VA*Line number

3. From Itinerary VI*Segment number

Berikut salah satu contoh response dari Flight Information

Entry : V*GA868

7. Click on to end transaction and generate an email message to 21DEC DPTR ARVL MEALS EQP ELPD ACCUM MILES SM
passenger to retrieve the booking from Virtually There. CGK SIN 0830 1105 S 734 1.35 1.35 557 N
DEP-TERMINAL TWO ARR-TERMINAL 1
SIN SGN 1150 1250 L / 2.00 4.20 679 N
DEP-TERMINAL 1

Additional formats

21 CUE CARD TRAVEL SECURE Format Example Description

Step 1: Retrieve a Reservation VA*1/2 Verify from CPA (lines 1 and 2)
VI*3 Verify from itinerary – one segment
1. Click on
VI*1/3 Verify from itinerary – multiple segment
VI* Verify from Itinerary – all segments
to retrieve the mask: -
V*SQ2/20NOV Verify details of a specific flight

Reference : F*FOX/VERIFY/FLIGHT

2. Fill up accordingly, then click on to retrieve the relevant

PNR.

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10. AIR AVAILABILITY 4. The following host response will be generated: -

10.1 DISPLAYING CITY PAIR AVAILABILITY (CPA)

Penjelasan. Memberikan informasi mengenai availability yang ada dari semua airlines
participant yang ada di Abacus system .

Format: 1(date)(departure city)(arrival city)(departure time Optional)

4. Enter the phone and received from fields respectively as follows: -

2 3 4 5
Code Description
Header lines – Date availability request, day of the week, originating city/time zone,
1
destination city/time zone, time difference between origin/destination cities. 5. Click on

2 Aircraft type
3 Meal served – If blank, no meal is served
4 Number of stops – O is non-stop flight
5 Communication link codes-DC=Direct Connect Sell,DCA=Direct Connect Availability

Meal Codes : DU * / SPM to input the passenger’s email

address.
Codes for Days of the week
1 = Monday 2 = Tuesday 3 = Wednesday 4 = Thursday
5 = Friday 6 = Saturday 7 = Sunday

10.1.1 Shortcuts entry for City Pair Availability

Format Example Description

1* Display more availability
1*OA Display original availability 6. Fill up accordingly, then click on to generate the following
entries.
1*R Redisplay last availability

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1*9A Request alternate time

3. Fill up the following mask accordingly, then click on .
1*/6P Request more availability by arrival time
1‡1 Availability date change forward (max 30 days)
1-1 Availability date change backward
1-1*8P Combined entry for date/time change
1‡SQGAQF Request specific carriers
1‡*QF Exclude specific carriers
1*AHKG Change arrival city
1‡SQ Request specific carriers
125NOVCGKAMS9A-B Request CPA by class of service
1-M Change class of service requested

Reference: F*FOX/CITY/PAIR/AVAIL.

10.2 DISPLAYING DIRECT ACCESS AVAILABILITY

Example Entry: 125NOVSUBSIN˜GA

Response:
25NOV SUN SUB/Z 7 SIN/ 1
GA RESPONSE
13GA 842 C9 Y9 M9 L9 V9 SUBSIN 0730 1045 734 0
14GA 323 C9 Y9 M9 L9 V0 SUBCGK 1800 1920 734 0
15 GA 832 C9 Y9 M9 L9 V2 SIN 2035 2310 733 0
16 GA 301 C9 Y9 M9 L9 V0 SUBCGK 0600 0720 734 0
17 GA 858 C9 Y9 M9 L9 V9 SIN 0845 1120 747 0
18 GA 307 C9 Y9 M9 L9 V0 SUBCGK 0900 1020 734 0
19 GA 826 C9 Y9 M9 L9 V9 SIN 1145 1420 733 0
20 GA 311 C9 Y9 M9 L9 V0 SUBCGK 1200 1320 734 0
21 GA 828 C9 Y9 M9 L9 V9 SIN 1500 1735 733 0

10.2.1 Shortcuts Entry Direct Access Availability:

Format Description
Display a NW direct access availability SIN to LAX on
125NOVSINLAX˜NW
the 25th of November
1˜* Display more availability in Direct Access
Change last availability display to a Direct Access
1˜AA
availability for AA.
1˜*OA Display original availability request
Display reverse availability from the last Direct Access
1˜R
availability
1˜R10DEC Display reverse availability for future date

Reference F*TTL/DIRECT/CONNECT/AIR

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11. LEVEL PARTICIPANT AIRLINES

Product Function Segment Tag

Direct Connect Availability Level tertinggi di Abacus, tampilan /DCCX*Record Locator

Availabilitynya transparan dari Airlines ke
Abacus. Konfirmasinya bisa “ di
guarantee sebelum bookingan di save
(EOT).” Seat yang diambil di Abacus
system akan otomatis mengurangi
inventory seat yang ada di Airlines.
Misal : KL , SQ , QF
Direct Connect Sell Availability yang ditampilkan belum tentu /DCUA*Record Locator
sama dengan availability yang ada di
airlines. Konfirmasinya bisa “ di
guarantee sebelum EOT. “
Direct Access ( TA ) Harus menggunakan ˜ carrier .

Answer Back / AB Proses booking berikut Confirmasinya /ABMZ*Record Locator

Menunggu sampai muncul ACKN – PNR, Note: To check the Car Rate Rule, simply click on the “DAILY” column of the
Avalilability airline di abacus tidak selalu chosen car type (e.g. as shown in the dotted box), which is the blue text
(a.k.a. WhizModed text).
update. Tidak bisa menggunakan direct
availability.
Full Availability Response : “ SS “ harus diganti menjadi Blank / No-PNR
“NN” dengan entry : .1NN

Notes : See Y/SAB/TTL for a current list of participants.

Reference : F*FOX / TOTAL / ACCESS
F*TTL / CPA / SALES TAG

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Step 2: LOOK

1. Click the desired car line number, which is the blue text (a.k.a. 12. PNR ( PASSANGER NAME RECORD )
WhizModed text) – as shown by the red box to retrieve all the rates
available for the specific car vendor. Untuk membuat PNR di Abacus System ini dibedakan menjadi 2 jenis :

1. Mandatory yang terdiri :

P hone (9) redisplay *P9

R eceive from (6) redisplay *P6
I tinerary (0) redisplay *I
N ame (-) redisplay *N
T icketing (7) redisplay *P7

E nd of Transaction

2. Optional yang terdiri :

Remarks (5) redisplay *P5

General Facts ( 3 ) redisplay *P3
x OSI Other Service Information redisplay *P3O
x SSR Special Service Request redisplay *P3S
PRS / Pre- Reserve Seat (4) redisplay *B

Berikut contoh PNR yang telah dibuat dalam Abacus system

Step 3: BOOK

2. Click on the “KM” column for the chosen car type line number, which is
the blue text (a.k.a. WhizModed text) – as shown by the red box, to
retrieve the car sell mask.

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12.1 MANDATORY
12.1.1 PHONE FIELD
Ada 2 jenis phone field : 1. Agent’s phone field
2. Passenger’s phone field

No Format Explanation

1 N*_$NM1 / NADINE - A Agent's Phone Field

Nadine = nama staff travel agent

2 9 2300778 PT. Astra Indonesia by Bonfie – B Passanger's Phone Field

B = Business H = Home F = Fax
C = Cell Mobile A = Agent

3 92_2300990 PT. IBM by Dinda - B Modification phone field di line ke 2

4 92_ Delete phone field line ke 2 2. Fill up accordingly, then click on to retrieve the car listing.
92 , 4_ Delete phone field line ke 2 dan 4
92 - 4_ Delete phone field line ke 2 s/d 4

5 *P9 Redisplay Phone Field

12.1.2 ITINERARY
Untuk menjual seat airlines ada 2 cara yaitu :

x Sell from Availability display ( Short entry )

x Manual sell ( Long entry )

12.1.2.1 Sell from Availability display ( Short Entry )

Format : 0 ( number of seat ) ( class of service ) ( line number )

No Format Explanation

1 02Y1 Jual seat yang masih available untuk 2 paxs

kelas "Y" di line ke 1 dari available display
2 02Y2LL Jual seat yang sudah habis untuk 2 paxs
kelas "Y" di line ke 2 dari availablity display
3 01F2IK Booking untuk 1 Baby No seat "F" class
di line ke 2
4 02Y3* Jual seat Connecting flight yang masih available
kelas "Y" untuk 2 paxs di line ke 3
5 *I Redisplay Itinerary

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Note : Short entry dari Direct Availability mempunyai limit waktu selama 2 menit ,
apabila lebih waktunya maka akan muncul response : “ AVAIL EXPIRED “.

6. Click on to view the created PNR as follows: -

12.1.2.2 Manual sell ( Long Entry )

Format 0TG434Y29DECCGKBKKNN2

0 = Selling format
TG434 = Flight and flight number
Y = Class of service
29DEC = Travelling date
CGKBKK = City Pair
NN = Status code Request
2 = Number of Passengers

7. Click on to end transaction and generate an email message to the 12.1.2.3 CANCEL DAN CHANGE STATUS
passenger to retrieve the booking from Virtually There.

NO FORMAT EXPLANATION

1 X3 Cancel segment 3

2 X2 / 4 / 6 Cancel segment 2, 4 dan 6

20 CUE CARD CAR
3 X2 - 4 Cancel segment 2 s/d 4
Step 1: SHOP
4 XI Cancel semua segment

1. Click on 5 .2HK Change status segment 2 dari " KK " atau " KL "
menjadi " HK"

Change status segment 2 dan 4 dari " KK " atau " KL

6 .2/4HK "
menjadi " HK"
to retrieve the mask: -
7 .2-4HK Change status segment 2 s/d 4 dari " KK " atau " KL "
menjadi " HK"

REFERENCE: F*FOX/CHANGE/SEGMENT/STATUS

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12.1.3 NAME The following host commands will be generated: -

12.1.3.1 Memasukan Nama Penumpang
Beberapa Title yang dipakai MR, MRS, MS, MISS, MSTR

No Format Explanation
( -Family Name / Given Name Title)

1 -SURYANA / ADE MR Penumpang dewasa

2 - SYARIEF / LIAN MSTR*C09 Penumpang anak anak 09 tahun

( min. 02 th, max. 11 th )

3 -I / WARDHANI / KUSUMA MISS*I07 Penumpang bayi 07 bulan

( min. 0 bulan, max 23 bulan )

- 2ASMORO / MUTI MRS / SATRIA

4 MSTR*ADT/C08 Penumpang dewasa dan anak ( 8 tahun )
dalam satu family name

5 - 2BUDIARTO / ARI MR / DIEN MRS 2 penumpang dewasa satu family name

3. Enter the phone and received from fields respectively as follows: -

Note :

Untuk PNR yang ada baby harus di tambah kan Infant detail dengan format :
3INFT / FAMILY NAME / GIVEN NAME MSTR / UMUR – ADULT NAME SELECT
Ex : 3INFT / SINAGA / BIRONG MSTR / 08 – 2.1 4. Click on

Sedangkan PNR yang ada anak-anaknya ( 02 s/d 11 th ) harus di masukan date of bird
dengan format :
3CHLD / DOB – CHILD NAME SELECT
Ex : 3CHLD / 10JAN99 – 3.1
to input the passenger’s email address.
12.1.3.2 Correction name

Pada dasarnya Travel agent diperbolehkan untuk melakukan perubahan nama penumpang
sebelum ticket di buat, tetapi harus mendapatkan approval dari airlines terlebih dahulu, untuk
given name, title dan umur penumpang ( after slash ) agent dapat mengganti sendiri, tetapi untuk
Family name ( before slash ) agent harus telphone ke Helpdesk Abacus dengan memasukan
Approval yang di dapat dari airlines ke dalam Remarks PNR

5. Fill up accordingly, then click on to generate the following

Contoh : 5H-COR NM APPRVD BY JKTBI / MISS WANTI / 23JUL08 entries.

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Step 4: BOOK

1. Click on on the following mask and the Hotel Sell mask will No Format Explanation
appear.

1 -1.1_EDWIN MR Merubah / menambahkan given name di nama ke 1.1

menjadi EDWIN

2 -1.1_ANTI MS Merubah title ANTI menjadi MS

3 -1.1_*C09 Merubah umur anak nama ke 1.1 menjadi 09 tahun

4 - 3_ Delete nama ke 3
- 3,4_ Delete nama ke 3 dan ke 4
- 2 - 4_ Delete nama ke 2 s/d 4
(boleh dilakukan sebelum End of transaction)
2. Fill up accordingly, then click on on the following mask.
5 - 2_SIREGAR / DEWI MS Mengganti Family name menjadi SIREGAR untuk
nama ke 2 (sebelum EOT)

6 *N atau PD Redisplay name field / passanger detail

12.1.4 TICKETING FIELD ( Time Limit atau Ticket Number )

No Format Explanation

1 7TAW26NOV/ Memasukan time limit tanggal 26 November

2 7TAW/ Memasukan time limit tanpa tanggal untuk sameday

3 7TAW11SEP200/ Memasuk time limit sekaligus masuk ke Queue 200

4 7T-TK1267700900102 Memasukan nomer tiket untuk satu penumpang

5 7T - TK1267700900102 - 104 ¥ N1 - 3 Memasukan 3 nomer tiket untuk 3 penumpang

di nama ke 1 s/d 3

6 7T - TK1267700900107104 ¥ N1.1 Memasukan nomer tiket bayi dengan menempel

di nama orang dewasa

7 *P7 atau *P3 Redisplay ticket number

8 7TAW01NOV/ Mengganti tanggal time limit menjadi 01 November

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12.1.5 RECEIVE - FROM Step 3: CHECK

Kegunaannya: untuk sebagai record file PNR Abacus di history siapa yang melakukan Request
booking PNR tsb. (Contact Person) 1. Click on on the following mask to retrieve the Hotel Rate
Rule.

FORMAT: 6PAX atau 6SEC/CYNTHIA

12.1.5.1 CHANGE RECEIVE - FROM

Untuk mengganti Receive From cukup override (input nama baru)
Contoh : *P6
RECEIVED FROM – TINA
W0U8.W0U8*ABB 0229/29SEP05 GUUIJS H

Receive From TINA ingin di rubah menjadi SINTA : 6SINTA 2. Click on the desired hotel rate rule line number, which is the blue text
(a.k.a. WhizModed text) – as shown by the red box to book the hotel
Perubahan ini hanya bisa dilakukan sebelum End of Transaction, room.

12.1.6 MENYIMPAN PERUBAHAN PADA PNR (END OF TRANSACTION)

Dengan tujuan: untuk memunculkan kode booking 1B sekaligus Airlines.

FORMAT: E OR ER

12.2 RETRIEVAL PNR

Ada 5 cara untuk retrieve PNR yang sudah disimpan didalam Abacus System

No Format Explanation

1 * YQRTSU Retrieve PNR by Abacus code

2 * - SYARIEF / LIAN MSTR Retrieve PNR by Pax family name

3 * GA868 / 01SEPCGK-KIM Retrieve PNR by Flight Number

4 *2 Retrieve PNR from particular name list

5 _QSQ/*N3J27U Retrieve PNR by Airlines PNR code

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Step 2: LOOK 12.3 OPTIONAL – FIELD

1. Click on the desired hotel line number, which is the blue text (a.k.a. 12.3.1 REMARKS FIELD
WhizModed text) – as shown by the red box to retrieve the hotel
description.
No Format Explanation

1 5 (Free text) Basic Remarks

2 5¥ ( Free text ) Itinerary Remarks (max.70 characters)

3 5DL- ( Free text ) Delivery address remarks ( max. 39 characters )

4 5H- ( Free text ) Historical remarks

2. Click on the desired rate line number, which is the blue text (a.k.a. Wholeseller Ticketing
WhizModed text) – as shown by the red box to retrieve the hotel rate 5 5WT-PCC/ON Activate relocation PNR
details. 5WT-PCC/OFF Diactivate relocation PNR

6 *P5 Redisplay Remarks

REFERENCE: F*FOX/PNR/REMARKS.

12.3.1.2 Delete Remarks

Apapun jenis remarksnya cara menghapus / delete nya sama saja, yaitu berdasarkan nomer
urut remarks tersebut :

52_ delete remarks di line ke 2

53-6_ delete remarks di line ke 3 s/d 6
54,6,9_ delete remarks di line ke 4, 6 dan 9

12.3.2 GENERAL FACTS FIELD

Apabila penumpang mempunyai informasi atau mempunyai permintaan jenis2 makanan, kursi
roda, keranjang bayi dsb yang harus did ketahui oleh Airlines maka message tsb, harus di create
dalam PNR di kolom General facts dengan menggunakan SSR ( Spesial Service Request ) atau
OSI ( Other Service Information ).

FORMAT SSR : 3(SSR CODES) (SEGMENT) - (NAME NUMBER )

FORMAT OSI : 3OSI _ AIRLINES _ INFORMASI YANG MAU DISAMPAIKAN

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19 CUE CARD HOTEL

Step 1: SHOP
No Format Explanation

1. Click on to retrieve the Hotel Listing mask (by Airport/City): -

1 3WCHR1 - 2.1 Request Wheelchair, segment 1 penumpang ke 2

2 3MOML1,3 - 2.1,4.1 Moslem Meal, seg.1 & 3 untuk penumpang 2 & 4

3 3DBML - 0 Diabetic Meal semua segment semua penumpang

4 3UMNR/1UM08-1.1 Uncompanied Minor untuk anak umur 8 tahun

5 3BBML - 2.1 Request baby food untuk semua segment masuk ke

name select orang tuanya ( jagan nama bayinya )

6 3OSI GA LCTC CROWN HTL RM 908 Informasi local contact ke Airlines Garuda Indonesia

7 3OSI BA PAX SPEAKS BAHASA ONLY Informasi ke BA pax hanya bisa bahasa Indonesia

8 *P3 Redisplay general facts

NOTE: Untuk semua permintaan yang berhubungan dengan Baby / Infant, nama yang
digunakan dalam format Abacus harus menggunakan nama penumpang dewasa.

Display informasi semua Spesial Meals Code yang bisa digunakan:

DU*/SPM OR DU*/SPM‡UA (by specific carrier)

Reference : F*FOX/SSR/CODES
F*FOX/DISPLAY/SSR/ITEMS
F*FOX/SPML/OSI
2. Fill up accordingly, then click on to retrieve the hotel
F*FOX/SPML/SSR listing.
12.3.2.1 Delete dan Change status untuk General Facts

No Format Explanation

1 33_ Delete general fact di line ke 3

2 32.XX Delete SSR dengan status "HK" di line ke 2

3 34,7_ Delete general facts line ke 4 & 7

4 32 - 6 _ Delete general facts di line ke 2 s/d 6

5 32.HK Change status SSR di line ke 2 menjadi "HK"

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2. Fill up accordingly, then click on to generate the following

PNR creation commands: - 12.3.2 PRE RESERVED SEAT ( Y/AAI/PRS/CX )

Kegunaannya untuk meminta nomer tempat duduk di pesawat (status seat harus HK )
Penumpang sudah langsung mendapatkan konfirmasi nomer tempat duduk, sebelumnya agent
dapat membuka configurasi tempat duduk pesawat terlebih dahulu dengan
Click icon Graphical Seat Map lalu masukan segment number yang ingin di
reserved

12.3.2.1 RESERVE – SEAT (booking PRS)

FORMAT : 4G1/7A reserved seat no.7A di segment 1
4G2/10ABC reserved seat no. 10A, 10B dan 10C di segment 2
4G1/10A11B reserved seat no. 10A & 11B untuk segment 1

12.3.2.2 Dari Row Seat Assignment

FORMAT : 4G1/N ( No smoking zone )
4GA/W ( Wing seat zone )
4G2 /A ( Aisle seat zone )

12.3.2.3 CANCELL PRE-RESERVE SEAT

FORMAT: 4GX1 Delete semua seat number untuk segment 1

4GX1/10A Delete seat number10A saja di segment 1
4GX2/8A9B Delete seat number 8A & 9B di segment 2
4GXALL Delete semua seat number di semua segment

3. Click on to end transaction and generate an email message to the

passenger to retrieve the booking from Virtually There. 12.3.2.4 RETRIEVAL PRE-RESERVE SEAT

FORMAT : *B

12.3.2.5 CHANGE STATUS PRS

FORMAT KETERANGAN.
4G1HK Up-date sgment status untuk PRS segment 1 menjadi “ HK”

REFERENCE: F*FOX/SEAT/ASSIGNMENT
F*FOX/CHANGE/SEGMENT/STATUS .

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12.3.3 FREQUENT TRAVELER NUMBERS

Apabila penumpang telah menjadi anggota FQTV dari suatu penerbangan, yang dikarenakan
penumpang sering melakukan perjalanannya dengan penerbangan tsb dan sudah mencapai
milleage standard airlines tsb.

12.3.3.1 Entry display List Airlines Participated in Frequent Traveller:

FORMAT : PT* (Untuk melihat semua Airlines Agreement FQTV)

PT*SQ (Untuk melihat Specific Airlines SQ Agreement FQTV)

CONTOH-RESPONSE :
PT*SQ FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
--------------------------------------------------------------------------------------------------------------------------
USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO
OC-OWNING RC-RECEIVING
CARRIER CARRIER

/*/ SEGMENT SPECIFIC ALLOWED

SQ-618 SINGAPORE AIRLINES

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
AC BD DL EK LH MI MX NH* NZ OS OZ RG SK SQ* TG UA VS

12.3.3.2 Memasukkan FQTV Number ke dalam PNR:

No Format Explanation

1 FFGA7899999 - 1.1 Memasukkan frequent flyer Garuda no 7899999 untuk penumpang 1.1

2 FFSQ2200888 / LH - 2.1 Memasukkan FF SQ no.2200888 untuk terbang dgn LH name ke 2

3 *FF Redisplay Frequent Flyer

4 FF2_ Delete Frequent Flyer di line ke 2

5 FF1_SQ33009080-1.1 Mengganti FF number SQ menjadi no. 33009080

REFERENCE : F*FOX/FQTV

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Step 2: Book an Air Segment 12.3.4 EMAIL – ADDRESS

1. Click on the class of service to retrieve the Air Sell mask.

Abacus menyediakan sarana untuk travel agent agar dapat mengirim PNR dari Abacus Host
langsung kepada penumpang melalui email.

ENTRY : PE¥EMAIL - ADRESS¥TO/NAME

PE¥ABC123˜YAHOO.COM¥TO/TASYA NABILA/MS

12.3.4.1 Langkah-langkah mengirimkan PNR melalui Email address:

1) Retrieve PNR : * JKUIOT

2) Create entry : PE¥IBM˜YAHOO.COM¥TO/NABILA
3) Receive from : 6SEC/DINDA
4) Save and Email : EM

Redisplay Email address : *PE

Delete Email address : PE1˜ ( line 1 )

13 DIVIDE-PNR

Apabila didalam suatu PNR terdapat satu atau lebih penumpang yang ingin melakukan
perubahan itinerary agent dapat menggunakan fasilitas ini dengan tujuan untuk dilakukan
perubahan perjalanannya dalam PNR tanpa menggagu reservasi penumpang yang lain dalam
PNR tersebut.

13.1 Format-format yang bisa digunakan untuk divide atau split PNR:
2. Fill up accordingly, then click on to retrieve the
following host response.
D1 Divide semua nama di baris ke-1 dari PNR .
D1*4 Divide semua nama di baris ke-1 dan ke-4 dari PNR .
D1.1 Divide 1 nama untuk penumpang di posisi 1.1 saja
D1.1*2 Divide nama untuk penumpang di posisi 1.1 & semua nama di baris ke-2

Step 3: Create & Complete a PNR D1.1*2.2 Divide nama untuk penumpang di posisi 1.1 & 2.2
D1-4 Divide semua nama dibaris ke-1 sampai dengan ke-4

1. Click on to retrieve the following mask to create a FIT PNR: -

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13.2 Step – step Divide PNR:

18. CUE CARD PNR
1. DISPLAY –PNR *UA7AGH Step 1: Display Availability
2. SELECT NAME TO DIVIDE D1 OR D1.1*2.1
3. DO MODIFICATION OR CANCELLING ITUNERARY 1. Click on to retrieve the Air Availability mask: -
4. ENTER RECEIVE -FROM 6PAX/RIDWAN
5. FILE – PNR F
6. END OF TRANSACTION E OR ER

Note : Sebaiknya untuk cancel rebook dilakukan “setelah proses divide / split berakhir.”
REFERENCE : F*FOX/DIVIDE/PNR

14 QUEUE

Fungsi: untuk memonitor semua PNR yang telah dibuat dan message-message dalam system
Abacus Agent. 2. Fill up accordingly, then click on to retrieve the following
host response.

QUEUE dibagi menjadi 2 :

1. Queue Message
2. Queue PNR

14.1 QUEUE – MESSAGE

Dibagi menjadi 2 : Queue Assigned dan Queue User

14.1.1 Queue Assigned ( tidak bisa dirubah )

Codes Description
S Supervisor - queue
G General - queue
N Notification - queue
L Left message - queue
A Auxiliary queue

14.1.2 Queue User

Semua alphabet diluar queue assigned

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17.4 Tax Database 14.2 QUEUE – PNR

Dibagi menjadi 2 : Queue Assigned dan Queue User
Format Example Description
TXHELP Tax information 14.2.1 Queue Assigned
TX*FR Display list or taxes for specific country using Sudah ditentukan fungsinya masing2 oleh system Abacus
country code ( tidak bisa diubah ).
TX*2 Display details of tax on specified line number Queue - Number Function
of tax database response 0 Basic PNR - Urgent (departure within 24 hours).
TX*ITALY Display list of taxes for specific country using 1 Basic PNR - Non Urgent.
country name 2 Car / hotel / tour confirmation numbers
TX* Redisplay last tax response to a tax help 3 Not currently assigned
entry 4 Recheck PNRs successful processing
5 Airline schedule changes for travel within 17days
17.5 Time and Temperature 6 Airline schedule changes for travel beyond 17days
7 HX status code received
Format Example Description
8 Not currently assigned
T˜ETFRA/LAX Time difference between cities
9 TAW tickets to print
T*SYD City date and time
10 TAX suspense
T˜T30C Celsius to Fahrenheit
11 Airline rated PNR
T˜T86F Fahrenheit to Celsius
12 Large party ( 10 or more )
13 Not currently assigned
17.6 Weather Information
14 ETDN confirmations , knowledge
WX = Current Weather Conditions
15 ETDN errors , rejects
CF = City Forecast (today plus the next two days)
16 Not currently assigned
EF = Extended Forecast (up to 5days out)
17 Waitlist confirmation - Urgent ( departure within 24hours )
18 Waitlist confirmation - Urgent ( departure within 24hours )
Format Example Description
19 Problem with ticketing via " QLT" entry -check PNR for errors
˜WEA/EF*LAS Extended Forecast for Las Vegas
20 Dupe booking queue
˜WEA/EF*LAS/2 Page 2 of Extended Forecast
21 Unable to invoice - check PNR for errors
˜WEA/WX*MNL Current weather conditions for Manila
22 Corporate Travel Policy Modified by Airline
˜WEA/WX*MNL/2 Page 2 of Current weather
23 Group system action
W˜1CF Display Weather forecast by PNR segment number
24 Pre - Reserved seat / BP confirmations
25 Pre - Reserved seat / BP unable to confirm
Reference : F*FOX/CALENDER F*FOX/TIME
26 Tour time limit
F*FOX/CALCULATOR, F*TTL/WEATHER
27 Rejected BP continuous queue print
F*FOX/CURRENCY
28 Answerback re queue
F*FOX/TAX
29 EAASY system PNRs

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14.2.2 Queue User / Individu 17. MISCELLANEOUS

Yang dapat digunakan queue number 50 s/d 511
Fungsinya : untuk mengetahui informasi2 mengenai : calculator,tax

14.3 Cara menghitung queue di dalam system Abacus ( Queue Count )

informasi,cuaca,kalender,perbedaan waktu suatu negara, dsb.

FORMAT : QC/
17.1 Calendar Functions
RESPONSE:
QC/ Format Example Description
ON QUEUE AS OF 1122 ON 01AUG FOR R2M8
F ....…..4 100 ...…….5 T˜OCT Calendar for current year
G ...…..11 110 .……...25
T˜DEC/97 Calendar for month in 1997
N ..... …2 115 ..……..18
S ...…... 3 120 ……....25 T˜14MAR‡ 21 Add days
0 ..…... .4 125 ……....8
1 ..…….78 130 ……....25 T˜25JUN-60 Subtract days
6 ...….. .10 135 …........4
7 .……. 16 200 ……....13 Calendar dates of next 4
9 .…… 20 250 ...…….30 T˜MON
20 ….....12 300 .……...100
Mondays
TOTAL MESSAGES ……….....20 SPECIALS ...……….....0 PNRS ………………...389 T˜WED/SEP List Wednesdays in September
14.3.1 Additional Queue Count Format
17.2 Calculator Function
Entry Description
Format Example Description
QC/1 Queue count for queue 9
T˜MENU Display all calculator functions
QC/1-9 Queue count for queue 1 through 9
Display English and metric
QC/G Queue count for General Message Queue T˜CODES
Measurement codes
T˜967‡ 451 Add
14.4 ACCESSING QUEUE (masuk kedalam Queue)
T˜426.15-159.72 Subtract
T˜614.75*8 Multiple
Entry Description
T˜500 / 10 Divide
Q/9 First PNR in queue 9 will display in work area.
Q/G Access for General queue in work area display.
17.3 Currency Conversion

14.5 QUEUE – PROCESSING

Format Example Description

Entry Description Obtain bankers selling rate for

DC*CUR
I Ignore the PNR/MSG in work area and places it back in queue. IATA documents

E End of transaction, finalizing any changes made and removes PNR from queue. DC*ATS Obtain by 3 letter currency code
QR Removes current PNR/MSG from queue.
DC*AUSTRIA Obtain by country name
QXR Removes current PNR/MSG from queue and exit queue.
Convert currency for bankers
QXI Ignore PNR/MSGin work area , places it at back of queue & exit queue . DC‡ CAD200.50/USD
selling rate
QXE End of transaction, finalizing any changes made and exit PNR from queue.

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14.6 REMARKS QUEUE

16. MINIMUM CONNECTING TIMES
Contoh soal:
16.1 STANDARD MINIMUM CONNECTING TIMES
ENTRY : 5ATTN HELPDESK // FROM ANDI
Tujuan : untuk mengetahui standard Minimum Connecting Times dari suatu flight yang
5KINDLY CHK n ADJUST 1B-PNR *VHZB8G ISN’T SYNCHRONISE
akan di terbangi sesuai dengan standard dari Airlines yang berlaku.
5MTKS N BRGDS
QP/DWZG (Send remarks via Queue to Helpdesk)
Format : T*CT-LAX/AABA/DI
( Minimum Connecting Times di LAX, arrive dengan flight AA dari Domestik dan depart
REFERENCE : F*FOX/QUEUE / COUNT
dengan flight BA ke International ) F*FOX/QUEUE / MESSAGE
F*FOX/QUEUE / PLACE
Sample Response : F*FOX/QUEUE / EXIT
STANDARD.D/D...D/I...I/D...I/I. F*FOX/QUEUE / PRINT
ONLINE 1.10 1.30 2.00 2.00
OFFLINE 1.10 1.30 2.00 2.00
- IS ONE WAY / IS BOTH WAYS 14.7 PREFACTORY INSTRUCTION CODES
** OR * ARE ALL

ENTRY : QI*SYS
16.2 VERIFY MINIMUM CONNECTING TIMES
Response :
Untuk mengetahui apakah pembukuan reservasi kita di dalam suatu PNR , sudah
00 CONFIRM TO PASSENGER 15 GROUP
sesuai dengan standard minimum connect times yang ditentukan oleh airlines.
01 CONFIRM TO PASSENGER 16 SEE - FACT
02 UTR OR LMTC 17 END TRANSACTION ERROR
Format : VCT*
03 UNTICKETED PREPAID TICKET 18 SPECIAL MEAL
Response: MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTION
04 COMPUTER RATE 19 SPECIAL LIST
05 ADVISE FLIGHT INFORMATION 20 SEAT CONTROL ACTION REQUIRED
Reference : F*FOX/MINIMUM/CONNECT/TIME
06 ADVISE SCHEDULE CHANGE 21 SEE SPECIAL REMARKS IN PTA DATA
07 TICKETING ARRANGEMENT 22 PASSENGER NO - SHOW
16.3 CONNECTION CITIES
08 TIME-LIMIT EXPIRED 23 SET-UP TIME LIMIT
09 FIRM 24 AIR SEGMENT CANCELLED
Format : T*CP-SYDSFO
10 ADVISE PREPAID TICKET ON FILE 25 VERIFY DELTA SEGS WITH VI* ENTRY
Response:
11 SEE REMARKS 26 NO SEGMENT
SINGLE CONNECT POINTS
12 CONFIRM FROM WAITLIST 27 FLIGHT CANCELLED
MEL AKL SIN LAX OSA NYC HNL SEL TYO TPX
YVR MNL CHI PPT SEA 13 2ND REQUEST FOR REPLY 28 NAMES/NUMBER IN PARTY NOT EQUAL
DOUBLE CONNECT POINTS 14 FOLLOW-UP FOR BUSSINESS 29 CLASS CODE INCORRECT

NAN-HNL NAN-LAX LAX-SNA HNL-LAX BNE-LAX AKL-HNL

LAX-LAS AKL-LAX WLG-LAX CHC-LAX YVR-PDX YVR-SEA
HNL-YVR MEL-LAX LAX-PDX LAX-SEA YVR-LAX YVR-YYC

Reference : F*FOX/CONNECTION/POINTS

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14.8 QUEUE PLACEMENT 15.2 Scrolling TIMATIC

Entry Description Function Format

QP/75/11 Places PNR on Queue 75 with PIC number 11(see remarks) Timatic Page Next – Display the next page TIPN
QP/R2M8G Places messages on general message queue at PCC-R2M8 Timatic Page – Redisplay current page TIPG
QP/50/69‡90/11‡75/22 Places PNR to multiple Queue. Timatic Page Back – Display the previous page TIPB
*QH Display Queue history. Timatic Page Last – Display the last page TIPL
QR/55/64/86 Removes PNR in working area from multiple Queue. Timatic Page First TIPF

15.3 Miscellaneous Request TIMATIC

15. TIMATIC Function Format Example

Timatic Locate Country Codes – Local city codes TILCC/ (country name)
Untuk mengetahui informasi mengenai Visa dan Health from a country name . TILCC/EGIPT
Timatic Request City Codes – Display All city and country TIRCC
codes
15.1 ACCESS TIMATIC ˜˜TIM
Timatic Request City Codes – Display the country TIRCC/ ( city code )
EXIT TIMATIC QUIT
Name for a requested city and all city codes located in that TIRCC/ACA
country.
Format : TIRA / NABAH / EMDPS / DELON / TRAMS
1 2 3 4 5 Timatic Request Group List TIRGL
Note : Timatic Request Group List – Display member countries for TIRGL/ ( group code )
1 : Format mandatory 3 : EMbarkation Denpasar 5 : TRansit Amsterdam a requested group. TIRGL/NATO
2 : NAtionality Bahrain 4 : DEstination London Timatic Rules – Index for Rules, terms and definitions TIRULES
Codes Description Required or Timatic News – News Index TINEWS
Mandatory field
TIRV Timatic Request Visa/passport information Mandatory, but choose just
one of these three primary
action codes.
TIRH Timatic Request Health information
TIRA Timatic Request All visa/passport and health
information
NA Nationality of traveler Mandatory
EM Embarkation point of traveler Mandatory
DE Destination point of traveler Mandatory
TR Transit point of traveler Include if applicable
VT Countries visited by the traveler up to six days Include if applicable
prior to this trip

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