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Quality Management - Question

This document provides a tutorial on quality management concepts. It contains 20 multiple choice questions that test understanding of key quality management terms and techniques including quality planning, assurance, control, metrics, audits, control charts, Pareto charts, the cost of quality, and gold plating. The project manager's role in quality management includes planning quality standards, assuring quality through audits and reviews, and controlling quality using tools like control charts to monitor processes.

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Lawzy Elsadig Seddig
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130 views

Quality Management - Question

This document provides a tutorial on quality management concepts. It contains 20 multiple choice questions that test understanding of key quality management terms and techniques including quality planning, assurance, control, metrics, audits, control charts, Pareto charts, the cost of quality, and gold plating. The project manager's role in quality management includes planning quality standards, assuring quality through audits and reviews, and controlling quality using tools like control charts to monitor processes.

Uploaded by

Lawzy Elsadig Seddig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Tutorial (7)

Quality Management

1. When a product or service completely meets a customer's requirements:

A. Quality is achieved.
B. The cost of quality is high.
C. The cost of quality is low.
D. The customer pays the minimum price.

2. Who is ultimately responsible for quality management on the project?

A. The project engineer.


B. The project manager.
C. The quality manager.
D. The team member.

3. A project has faced major difficulties in the quality of its deliverables. Management now
states that quality is the most important project constraint. If another problem with
quality were to occur, what would be the BEST thing for the project manager to do?

A. Fix the problem as soon as possible.


B. Allow the schedule to slip by cutting cost.
C. Allow cost to increase by fixing the root cause of the problem.
D. Allow risk to increase by cutting cost.

4. Which of the following based on 80/20 rule?

A. The 50/50 rule.


B. Fishbone diagram.
C. A control chart.
D. Pareto chart.

5. Quality is:

A. Meeting and exceeding the customer's expectations.


B. Adding extras to make the customer happy.
C. The degree to which the project meets requirements.
D. Conformance to management's objectives.

6. All the following are examples of Perform Quality Control EXCEPT:

A. Inspection.
B. Cost of quality.

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C. Pareto chart.
D. Fishbone diagram.

7. Pareto charts help the project manager:

A. Focus on the most critical issues to improve quality.


B. Focus on stimulating thinking.
C. Explore a desired future outcome.
D. Determine if a process is out of control.

8. A control chart helps the project manager:

A. Focus on the most critical issues to improve quality.


B. Focus on stimulating thinking.
C. Explore a desired future outcome.
D. Determine if a process is functioning within set limits.

9. All of the following are examples of the cost of nonconformance EXCEPT:

A. Rework.
B. Quality training.
C. Scrap.
D. Warranty costs.

10. In the control chart the deviation is a measure of how:

A. Far the estimate is from the highest estimate.


B. Far the measurement is from the mean.
C. Correct the sample is.
D. Much time remains in the project.

11. All of the following result from quality audits EXCEPT:

A. Determination of whether project activities comply with organizational policies.


B. Improved processes to increase productivity.
C. Creation of quality metrics.
D. Confirmation of the implementation of approved change requests.

12. Control chart shows seven data points in a row on one side of the mean. What should be
done?

A. Perform a design of experiments.


B. Adjust the chart to reflect the new mean.
C. Find an assignable cause.
D. Nothing. This is the rule of seven and can be ignored.

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13. All of the following are outputs of plan quality process except?

A. Quality management plan


B. Validated deliverables.
C. Checklists.
D. Metrics.

14. You are the program level manager with several project activities underway. In the
executing process group, you begin to become concerned about the accuracy of progress
reports from the projects. What would BEST support your opinion that there is a
problem?

A. Quality audits.
B. Risk quantification reports.
C. Regression analysis.
D. Monte Carlo analysis.

15. A project manager and team from a firm that designs rail road equipment are tasked to
design a machine to load stone onto railroad cars. The design allows for two percent
spillage, amounting to over two tons of spilled rock per day. In which of the following
does the project manager document quality control, quality assurance, and quality
improvements for this project?

A. Quality management plan.


B. Quality policy.
C. Control charts.
D. Project management plan.

16. During a team meeting, the team adds a specific area of extra work to the project because
they have determined it would benefit the customer. What is wrong in this situation?

A. The team is gold plating.


B. These efforts shouldn't be done in meetings.
C. Nothing. This is how to meet or exceed customer expectations.
D. Nothing. The project manager is in control of the situation.

17. The project team has created a plan for how they will implement the quality policy. It
addresses the organizational structure, responsibilities, procedures, and other information
about plans for quality. If this changes during the project. Which of the following plans
will also change?

A. Quality assurance.
B. Quality management.
C. Project management.
D. Quality control.

18. You are asked to select tools and techniques to implement a quality assurance program to
supplement existing quality control activities. Which of the following would NOT be
appropriate for this purpose?

A. Quality audits.

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B. Statistical sampling.
C. Pareto charts.
D. Focus groups.

19. Management wants to look at how a project is doing as compared to past projects. To
make a valid judgment, management should compare this project to?

A. Benchmarks.
B. Flowcharts.
C. Bar charts.
D. Trend Charts.

20. A project is facing a major change to its project deliverables. If the project manager is
involved in determining which quality standards are relevant to the change, the project
manager must be involved in:

A. Quality management.
B. Perform Quality Assurance.
C. Plan Quality.
D. Perform Quality Control.

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