1.

1 References

Books:
[1] IanSommerville,Software Engineering 8th edition.Pearson education,2008.

[2] ElmasriNavathe,Fundamentals of Database System 3rd edition.Pearson education,2000.

[3] RaguRamakrishnan/JohnesGehrke,Database Management Systems 3rdedition.McGrow-

HILL,2003.

[4] Gerald W. Latin, Modern hotel management, W.H.Freeman, 2011.

[5] Michael J. O'Fallon, Denney G. Rutherford, Hotel Management and Operations

illustrated edition, John Wiley & Sons, 2001

World Wide Web:

[5]”Hotel Management Case Study”, March.6, 2010. [Online].Available:

http://www.scribd.com/doc/27927992/Hotel-Management-Case-Study, [Accessed:
June.28, 2014]

[6]”High-Level-Software Features”, [Online].Available:

http://www.high-level-software.com/features/, [Accessed: June.25, 2014]
[7]Fernandez & Yuan, X,(1999). An analysis Pattern for Reservation and Use of Reusable
Entities. PloP 1999 conference, Retrieved from
http://hillside.net/plop/plop99/proceedings/Fernandez2/reservanalysisPattern3.PDf

[8]Lauesen, S, (2003), Task Descriptions as Functional Requirements, IEEE Computer

Society, Retrieved from http://www.itu.dk/~slauesen/Papers/IEEEtasks.pdf

[9]Louw,D,(2006, may 10).Description with UML for a Hotel Reservation System. Retrieved
from
http://www.liacs.nl/assets/Bachelorscripties/2006-08JanneLouw.pdf

[10]” Hotel Receptionist Resume Sample” [Online].Available:

http://coverlettersandresume.com/receptionist/resume-sample-of-hotel-receptionist/,
[Accessed: July.23.2014]

[11]” Hotel Receptionist Duties”[Online].Available:

http://www.buzzle.com/articles/hotel-receptionist-duties.html, [Accessed: July.23.2014]
1.2 Background

This SRS document is developed by ‘Creative IT Solutions’ based on the requirements

provided by the ‘Casino Group of Hotel’ management. This document will be used as a base
document for further project developments. Creative IT Solutions is a software development
company, which is authorized to perform the analysis, design and implementation of the
proposed E-Commerce Project for managing hotel room bookings, recreation and other
similar activities.

The Creative IT Solutions is an IT company established in 2005 with headquarters at Melbourne,

Australia. The Creative IT Solutions is strongly committed to ensure customer satisfaction by
delivering quality products within limited time and budget. The company develops challenging
multimedia applications with latest technologies as required by the customers. The company has a
total of more than 60 employees working in different departments. The company provides a flexible
work culture with a good environment for the employees to work.
1.3 Project Documentation

Project Documentation section reveals the all the details about documents created by the
project team so far of this project. It includes project charter and project proposal.

 Project charter: - This document provides the basic information about the team
members their responsible in developing functions, the background of the
client and the nature of the main problem identified

 Project Proposal: - The proposal of the project consists with the problems that
are identified with the client, and the solutions that are going to implement
using the proposed system.

1.4 User Documentation

User manual provide to the client will give a clear idea in interacting with the system. It will
be written in a simple understandable language concealing the inner complexity of the
system. A hard copy of the user manual will be delivered to the client with the delivery of
system.

1.5 Assumptions and Dependencies

Some software used in implementing the system is with high cost and the client has agreed to
afford the amount of money needed to purchase them. It’s assumed that client won’t change
that decision on the next phases of the software development. Although we assume that client
is using windows 7 or windows 8. Otherwise if client use an open source operating system,
there is a need of changing the SRS accordingly.
1.6 Communications Interfaces

When a specific reservation reserved at the same time an e-mail notification will be sent to
both relevant staff member’s e-mail account and guest’s account. Guest will be notified in the
check-out date. To achieve that functionality, it requires having a stable internet connection.
Mostly a broadband connection with the client’s computer will provide the efficient
servOther Nonfunctional Requirements

1.2Performance Requirements

Performance requirements define acceptable response times for system functionality.

Although the system is developed suiting for the least system performances, the performance
of the system will highly depend on the performance of the hardware and software
components of the installing computer. When consider about the timing relationships of the
system the load time for user interface screens shall take no longer than two seconds. It
makes fast access to system functions. The log in information shall be verified within five
seconds causes’ efficiency of the system. Returning query results within five seconds makes
search function more accurate.

1.3 Safety Requirements

There are several user levels in hospitality management system, Access to the various
subsystems will be protected by a user log in screen that requires a user name and password.
This gives different views and accessible functions of user levels through the system.
Maintaining backups ensure the system database security. System can be restoring in any
case of emergency.

1.4Security Requirements

Customer Service Representatives and Managers and owner will be able to log in to the Hotel
Management System. Customer Service Representatives will have access to the
Reservation/Booking and subsystems. Managers will have access to the Management
subsystem as well as the Reservation/Booking subsystems. Owner has the maximum
privilege to all subsystems. Access to the various subsystems will be protected by a user log
in screen that requires a user name and password.
1.5Business Rules

Mariott Hospitality Management System will perform under three users which are Owner,
Manager and Receptionist. The system is designed in a way where responsibility and
privileges are decreased in the order of owner, manager and receptionist. The role of manager
is elected in the aim of making the owner’s hands free from regular interfering with the
system. So, most of the privileges that owner has are given to manager, except the ones are
critical and important. Some features like that are, taking backup, restoring of the system and
handling financial details, hotel income reports of the system. Receptionist is given with the
most frequently used features of the system which has less responsibility than the other two
users. Deleting of any information in the system is only allowed for the owner of the Resort

2. Other Requirements
When the system is completely developed and submitted to the client, few sessions will be
required to make the users of the system understand about the functionality of it and some
time to adapt to the system. After those sessions, it’s required that a member from the
development team should spend sometime in the system background for an agreed time
period. That time period will be used in identifying new bugs that could not be reached in the
earlier phases of the development process.
Client should have a valid e-mail account in order to receive reservation e-mail notifications.
Payment Management System
The system should allow customer to pay bill via online using credit
or debit card
Select Once the confirmation done, the Payment Gateway page will
be displayed as shown below. any of the Gateways Select the mode
of payment Net Banking / Debit Card / Credit card then click on
accept terms and conditions .

Add Payment
Steps to pay through online
1. Visit your merchant website.
2. Select Debit/Credit Card as payment option.
3. Enter the details like Debit Card No, Expiry Date, CVV printed on your Card.
4. Enter your 6 digit PIN or One time password.
5. Once the payment made successfully the following screen will appear

click on PAY
After the Pay Now the OTP will come to your mobile and complete the payment
 2. Functional requirement for website

1. Overview of the website

The site should be designed to allow any users to search database from hospitality
system database. The system should allow customer to view information of rooms and hotel
and allow customer to book the records in the database, accept the payment and provide
confirmation. Other function that could increase the usability of a website is:
1. Automatic email confirmation of the room booking.
2. Confirmation of payment details.
3. Provide list of room available and rates.

2. System platform and interface

Website should be accessible to every users using web browsers that is version 4.0 or
higher. The website should be available in different language and used suitable visual
interface. The site should maintain the inventory of website visited by the users from
different areas in its database.