Quarterly Electricity Bill: Hello, Here's Your
Quarterly Electricity Bill: Hello, Here's Your
powerni.co.uk
[email protected]
03457 455 455
Mr KRZYSTOF GOLEC Monday - Friday, 8.30am - 6.00pm. Calls to
03457 numbers cost no more than local and
15 MARLBOROUGH PARK UK landlines and are often included in free
LURGAN minutes. Calls recorded.
MPRN: 81886601890
See page 2 for details. This includes your £15.00 discount. You don't need to do anything. We'll
See page 2 for details. collect £85.00 by Direct Debit on 10
Feb 2022.
Power NI Energy Ltd. Registered office: Greenwood House, 64 Newforge Lane, Belfast BT9 5NF. VAT number: XI 617518142. Company number: NI027394.
2
This bill
Your daily usage compared to the
same quarter last year Item kWh Rate Charge
Account balance
£64.63
You Pay by Direct Debit
It's the easiest way to pay - we'll carry on collecting your
payments as agreed. Please keep on giving us regular You don't need to do anything. We'll collect £85.00 by Direct
readings, so that we can make sure your bills are as accurate Debit on 10 Feb 2022.
as possible.
3
Good to know
Power failure? Call 03457 643 643 Want to reduce your energy costs?
NIE Networks, which runs the electricity network, are The NI Energy Advice Line service offers free
available 24 hours a day to help with power failures. For comprehensive advice and support on how to save
all other enquiries, lines are open Mon to Fri energy in the home and on assistance available. Call
8:30am-5pm. You can also email 0800 111 44 55 or visit www.nihe.gov.uk/community
[email protected] and Textphone
users can dial MINICOM 03457 147 128.
Your consumer rights
Missed your meter reading? The Energy Consumer Checklist sets out all your rights as
our customer. Find it at www.powerni.co.uk/legals, or
Make sure you only pay for electricity you’ve actually used call us on 03457 455 455 to ask us to post you a copy
by submitting your own reading at for free.
nienetworks.co.uk/metering
We always try to provide the highest standards of Electricity supplied has been Average for Average for
customer service. If you’re unhappy about something, sourced from the following fuels Power NI All Island
we’d like the chance to put it right. The complaints
Coal 0.0% 3.0%
process is free of charge. Call 03457 455 455, email
Natural Gas 45.7% 35.8%
[email protected] or write to Head of Customer Renewable* 54.3% 57.9%
Services, Power NI, PO Box 2067, Belfast BT1 9PP to Peat 0.0% 2.1%
request a free copy of our Complaints Code of Practice, or Oil 0.0% 0.4%
to tell us where we’ve gone wrong. Calls will be charged Other 0.0% 0.8%
at your normal rate. If you’re not happy with the way Total 100% 100%
we’ve handled a complaint, the independent Consumer
Council may be able to help. Call 0800 121 6022, email Environmental impact
CO2 emissions 237g/kWh 236g/kWh
[email protected] or write to The
Consumer Council, Floor 3, Seatem House, 28–32 Alfred For more information on the environmental impact of your electricity
Street, Belfast, BT2 8EN. If you’re not happy with their supply, visit www.powerni.co.uk
response, you can then contact the Utility Regulator. Call g/kWh = grammes per kilowatt Hour. (1kWh = 1 unit of electricity).
028 9031 1575 or email [email protected] *Eco customers are supplied with electricity sourced from 100%
renewables.
Eyesight problems? Call 03457 455 455. We can send bills in braille, large print or as a 'talking bill'.