PRODUCT OVERVIEW OPENTEXT EXSTREAM COMMAND CENTER

OpenText™ Exstream
Command Center
Intelligently and efficiently manage complex production and delivery
systems for all of your communications across the enterprise

OpenText Exstream multichannel customer FEATURES

communications management (CCM) software is • Plan, schedule and optimize

proven to enhance the customer experience and make application production
interactions more profitable. Designed for companies • Intelligently and efficiently
manage complex production and
and organizations that thrive on strong customer delivery systems for all of your
relationships, Exstream gives business users the power communications across the enterprise
to make the most of every touch point. Create insightful, WHY OPENTEXT?
impactful, real-time communications that strengthen
OpenText has developed and imple-
customer engagement and loyalty to fuel profitable mented customer communications
business growth. solutions in hundreds of Fortune 500
enterprises around the world. In addi-
Part of the Exstream integrated software platform, Exstream Command Center provides tion, OpenText offers a wide range of
a central location to implement and manage production and delivery tasks. training, consulting, and technical
support services to maximize your
Ease Exstream Adoption investment in our products.
Enterprises need a speedy and seamless transition when implementing a new or
updated communication production solution. Any downtime is costly, and for some LEARN MORE AT
businesses, it means putting millions of dollars at risk. Command Center helps you www.opentext.com/exstream16
quickly and easily deploy Exstream by letting administrators set delivery parameters for
nearly any production environment—even when printing is outsourced.

Streamline Production
Exstream Command Center enables automated job scheduling configured specifically
around your Exstream application requirements. It lets administrators plan, schedule,
and optimize communication production and supports any production environment
system, from the most basic to the very complex.
For all of your Exstream interactive, on-demand and high-volume applications,
Command Center provides a deadline-driven production and job management
system. It lets you create reusable jobs with interchangeable phases that can be
prioritized and optimized in order to meet service level agreements (SLAs). It also
features production job monitoring and administration; automatic event notification;
error tracking, logging and auditing; production accounting statistics; and advanced
user management with access control.

E N T E R P R I S E I N F O R M AT I O N M A N A G E M E N T
PRODUCT OVERVIEW OPENTEXT EXSTREAM COMMAND CENTER

OpenText™ Exstream Command Center

Production Triggers Output Delivery

• Priority weighting
OpenText™ • Deadline aware
• Print and mail
• Enterprise systems Input
retrieval
Exstream • SLA- optimized
• OpenText™ Exstream
• Timed batch application • Modular jobs Delivery Manager
operations (multichannel)
• Boost throughput
• OpenText™ Exstream • To customer via
Delivery Manager web, email, fax
• Triggered events • Content management
• To employee via
Multiple • Logging and monitoring Statistics web, interactive
SOA • Composition job management
and document
interfaces accounting
• Operator and administrator
user interface

Rely on Seamless Integration Maximize Your Return on Investment

Intelligently monitor and interpret production triggers and efficiently Efficiently manage Exstream output production from a central
use output resources. This production management tool provides location. Designed to work “out of the box” with the Exstream
an open architecture for easy extension and customization. platform, Command Center can help businesses avoid or
The diagram above shows communication automation broken even eliminate high maintenance costs related to creating and
down into three areas: maintaining custom scripts and code. And real-time status
reporting across the enterprise helps administrators ensure
Production triggers efficient resource management.
Events occurring within Exstream or other integrated enterprise Cut costs further by minimizing the effort associated with
systems. These events may include time-specific batch events, integrating communication applications, especially when
the arrival of specific data files, a customer service representative’s compared to the expense of outsourced integration services.
request for a communication, or end-customer activity on a Best of all, there is no need to purchase, install, and maintain
web portal. expensive third-party job scheduling systems to manage
Exstream Command Center Exstream communication processes.
The management hub that can make sense of these complex
systems and their interrelationships. It helps organizations monitor
and control production triggers, output delivery and integrations
with other enterprise systems from a central location.
Output delivery
The final production of the communication. Traditionally, this meant
printing and mailing. But increasingly, the final step is delivering
a communication to a customer or front office employee via web,
email, text message (SMS), mobile push notification or fax. It could
even be delivery of an interactive communication to a portal, a
workflow tool, or a content management system.

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