Verizon

Router
USER
GUIDE

CR1000A ©2021 Verizon

CONTENTS

01 / 03 /
INTRODUCTION WI-FI SETTINGS
1.0 Package Contents 6 3.0 Overview 45
1.1 System Requirements 6 3.1 Basic Settings 46
1.2 Features 6 3.2 Advanced Settings 56
1.3 Getting to Know Your
Verizon Router 9
04 /
CONNECTED DEVICES
02 / 4.0 Overview 64
CONNECTING YOUR VERIZON 4.1 Device Settings 64
ROUTER
2.0 Setting up Your Verizon
Router 21 05 /
2.1 Expanding Wi-Fi SETTING PARENTAL
Coverage 29 CONTROLS
2.2 Computer Network 5.0 Activating Parental
Configuration 32 Controls 70

2.3 Main Screen 39 5.1 Active Rules 73

 TABLE OF CONTENTS

06 / 08 /
CONFIGURING ADVANCED SPECIFICATIONS
SETTINGS 8.0 General
6.0 Firewall 78 Specifications 189
6.1 Utilities 93 8.1 LED Indicators 190
6.2 Network Settings 107 8.2 Environmental
Parameters 191
6.3 Date & Time 159
6.4 DNS Settings 162
6.5 Monitoring 166 09 /
NOTICES
6.6 System Settings 170
9.0 Regulatory Compliance
Notices 195
07 /
TROUBLESHOOTING
7.0 Troubleshooting
Tips 176
7.1 Frequently Asked
Questions 182

©2021 Verizon. All Rights Reserved

01 /
INTRODUCTION

1.0 Package Contents

1.1 System Requirements
1.2 Features
1.3 Getting to Know Your
Verizon Router
 01 / INTRODUCTION

Verizon Router lets you transmit and

distribute digital entertainment and
information to multiple devices in your
home/office.

Your Verizon Router supports

networking using coaxial cables,
Ethernet, or Wi-Fi, making it one of the
most versatile and powerful routers
available.

©2021 Verizon. All Rights Reserved

PACKAGE
PackageCONTENTS,
Contents SYSTEM
REQUIREMENTS AND FEATURES

1.0/ PACKAGE CONTENTS

Your package contains:
• Verizon Router
• Power adapter
• Ethernet cable, three meters (white)

1.1/ SYSTEM REQUIREMENTS

System and software requirements are:
• A computer or other network device supporting Wi-Fi or wired
Ethernet
• A web browser, such as Chrome™, Firefox®, Internet Explorer 8®
or higher, or Safari® 5.1 or higher

1.2/ FEATURES
Your Verizon Router features include:
• Support for multiple networking standards, including
– WAN – 10 Gigabit Ethernet
– LAN – 802.11 a/b/g/n/ac/ax, 10/2.5 Gigabit Ethernet and
MoCA 2.5 interfaces
• Integrated wired networking with 3-port Ethernet switch and
Coax (MoCA)
– Ethernet supports speeds up to 10 Gbps
 01 / INTRODUCTION

– MoCA 2.5 LAN enabled to support speeds up to 2500 Mbps

over coaxial cable
• One Type-C USB 3.0 port
• Integrated Wi-Fi networking with 802.11a/b/g/n/ac/ax access
point featuring:
– backward compatible to 802.11a/b/g/n/ac
– 2.4 GHz 11ax 4x4
– 5 GHz 11ax 4x4
– 6 GHz 11ax 4x4
• Enterprise-level security, including:
– Fully customizable firewall with Stateful Packet Inspection
(SPI)
– Content filtering with URL-keyword based filtering, parental
controls, and customizable filtering policies per computer
– Intrusion detection with Denial of Service protection against
IP spoofing attacks, scanning attacks, IP fragment overlap
exploit, ping of death, and fragmentation attacks
– Virtual server functionality; providing protected access to
internet services such as web, FTP, email, and telnet
– DMZ (demilitarized zone) host support of a network security
neutral zone between a private network and the internet
– Event logging
– Home Network Protection
– SIP ALG

©2021 Verizon. All Rights Reserved

Features

– Static NAT
– Port forwarding
– Port triggering
– Access control
– Advanced Wi-Fi protection featuring WPA2 & WPA3 Modes
and MAC address filtering
– Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service)
• Dual-stack network configuration of IPv4 and IPv6
• DHCP server
• WAN interface auto-detection
• Dynamic DNS
• DNS server
• LAN IP and WAN IP address selection
• MAC address cloning
• QoS support (end to end layer 2/3) featuring: Differentiated
Services (Diffserv), 802.1p/q prioritization, and pass-through of
WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to
LAN-side devices
• Secure remote management using HTTPS or Verizon app
• Static routing
• VPN (VPN pass through only)
• IGMP
• Daylight savings time support
 01 / INTRODUCTION

1.3/ GETTING TO KNOW YOUR Verizon Router

1.3a/ FRONT PANEL
The Router Status LED will be solid
white when your Verizon Router is
turned on, connected to the internet,
and functioning normally.
Router Status LED
Condition Status LED Color Verizon Router
Normal WHITE Normal operation (solid)
Router is booting (fast blink)
System restart (fast blink)
BLUE Pairing mode (slow blink)
WPS pairing successful (fast blink)
GREEN Wi-Fi has been turned off (solid)
Issue(s) YELLOW No internet connection (solid)
RED Hardware/System failure detected (slow
blink)
Overheating (fast blink)
System update error (fast blink)
WPS pairing failure (fast blink)
Power OFF Power off

©2021 Verizon. All Rights Reserved

GETTING TO KNOW YOUR
Verizon Router

1.3b/ REAR PANEL

The rear panel of your router has a label that contains important
information about your device, including the default settings for the
Verizon Router’s Wi-Fi name (SSID), Wi-Fi password (WPA2 key),
local URL for accessing the router’s network settings, and network
settings password. The label also contains a QR code that you can
scan with your smartphone, tablet, or other camera-equipped Wi-Fi
device to allow you to automatically connect your device to your
Wi-Fi network without typing in a password (requires a QR code
reading app with support for Wi-Fi QR codes).

The rear panel has six ports; F-type coax, Ethernet LAN (three),
Ethernet WAN, and USB. The rear panel also includes a DC power
jack and a reset button.
 01 / INTRODUCTION

11

• WPS Button - allows quick access to the Wi-Fi Protected Setup

(WPS) feature and pairing mode.
The WPS button is used to initiate Wi-Fi Protected Setup. This is an
easy way to add WPS capable devices to your Wi-Fi network. To
activate the WPS function, press and hold the WPS button located
on the rear of your Verizon Router for more than two seconds.
When WPS is initiated from your router, the Router Status LED
slowly flashes blue for up to two minutes, allowing time to complete
the WPS pairing process on your Wi-Fi device (also known as a
Wi-Fi client). When a device begins connecting to your router using
WPS, the Router Status LED rapidly flashes blue for a few seconds,
and then solid white as the connection completes.
If there is an error during the WPS pairing process, the Router
Status LED rapidly flashes red for two minutes after the error
occurs.
Refer to the “Connecting A Wi-Fi Device Using WPS” on page 35
for more details. In addition, the Router Status LED also provides
a quick view of the operational state of the Verizon Router using
various colors as indicated in the chart above.
• Ethernet LAN - connects devices to your Verizon Router using
Ethernet cables to join the local area network (LAN). The three
Ethernet LAN ports:
– one 10GE LAN port is 100 Mbps, 1/2.5/5/10 Gbps
auto-sensing
– the other two 2.5GE LAN ports are 10/100 Mbps, 1/2.5 Gbps
auto-sensing

©2021 Verizon. All Rights Reserved

GETTING TO KNOW YOUR
Verizon Router

• Type-C USB - provides up to 1000 mA at 5 VDC for attached

devices. For example, you could charge a cell phone.
• 10Gbps Ethernet WAN - connects your Verizon Router to the
internet using an Ethernet cable.
• Coax LAN - connects your router to other MoCA devices using
a coaxial cable.
Warning: The coax port is intended for connection to Verizon
devices only. It must not be connected to any exterior or interior
coaxial wires not designated for Verizon devices.
• Reset Button - allows you to reset your router to the factory
default settings. To perform a soft reboot, press and hold the
button for at least three seconds. To reset your router to the
factory default settings, press and hold the button for at least
ten seconds.
• Power - connects your Verizon Router to an electrical wall outlet
using the supplied power adapter.
Warning: The included power adapter is for home use only,
supporting voltages from 105-125 voltage in AC. Do not use in
environments with greater than 125 voltage in AC.
 01 / INTRODUCTION

13

1.3c/ REAR LIGHTED INDICATORS

LAN/WAN Ethernet
• Unlit – Indicates no Ethernet link or dims after 5 minutes idle
Left LED
• Solid yellow – Indicates 1 Gbps link
• Flash yellow – Indicates LAN/WAN activity. The traffic can be in
either direction.
Right LED
• Solid white – Indicates 2.5/10 Gbps link
• Flash white – Indicates LAN/WAN activity. The traffic can be in
either direction.

1.3d/ MOUNTING THE Verizon Router TO A WALL

For optimum performance, the Verizon Router is designed to stand
in a vertical upright position. Verizon does not recommend wall
mounting the Verizon Router. However, if you wish to mount your
Verizon Router, you can purchase a wall mount bracket from the
Verizon Accessories Store at
verizon.com/home/accessories/networking-wifi
To mount your Verizon Router to a wall:
1. Select a mounting spot near a power outlet and the Ethernet
port of the device that provides internet on your premises.

©2021 Verizon. All Rights Reserved

GETTING TO KNOW YOUR
Verizon Router

2. Mark screw hole positions on the wall. Drill holes for the wall
anchors using a 1/4 inch (6.35 mm) drill bit.
3. Insert the anchors in the drilled holes and hammer until they
are flush with the wall.
 01 / INTRODUCTION

15

4. Place the screws into the small holes of the bracket and
tighten the screws into your wall for securing the wall mount
bracket.

©2021 Verizon. All Rights Reserved

GETTING TO KNOW YOUR
Verizon Router

5. Align the mounting hole located on the bottom of the router

to the screw of the wall mount bracket.
 01 / INTRODUCTION

17

6. Rotate and align the router to the preferred position. While

using the hole in the mounting bracket, connect the Ethernet
cable providing internet to the router’s WAN port and other
cables as needed. Tighten the bracket screw to lock the
device in place.

©2021 Verizon. All Rights Reserved

GETTING TO KNOW YOUR
Verizon Router

7. To fasten the attached cables of the router, manage the

cables, then tighten the Velcro® strap with buckle.
02 /
CONNECTING YOUR
Verizon Router

2.0 Setting up Your Verizon Router

2.1 Expanding Wi-Fi Coverage
2.2 Computer Network
Configuration
2.3 Main Screen
 02 / CONNECTING YOUR
Verizon Router

20

Connecting your Verizon Router and

accessing its web-based User Interface
(UI) are both simple procedures.

Accessing the UI may vary slightly,

depending on your device’s operating
system and web browser.

©2021 Verizon. All Rights Reserved

Setting up Your Verizon Router

2.0/ SETTING UP YOUR Verizon Router

Before you begin, if you are replacing an existing router, disconnect
it. Remove all old router components, including the power supply.
They will not work with your new Verizon Router.

2.0a/ INSTALLATION INSTRUCTIONS

1. CONNECT YOUR CABLES
A. Connect the coax cable from the coax port on your
router to a coax outlet. (Required for Fios TV; skip for
5G Home installation)
• Separate subscription required for Fios TV; not
available in all areas.
B. Connect the Ethernet cable from your router’s WAN
port to an Ethernet outlet. (Required for internet speeds
greater than 100 Mbps)
C. Connect the power cord to your router then to an
electrical outlet.
 02 / CONNECTING YOUR
Verizon Router

22

D. Router will take up to 10 minutes to update completely.

Move on when the front light is solid white.

2. CONNECT YOUR DEVICES

Wired or Wi-Fi? Your choice.
Wired
A. Connect the Ethernet cable
to any LAN port on your
router.
B. Connect the other end to
your computer.

Wi-Fi
A. Get the Wi-Fi name
and password off the
label on your router.
B. On your device, choose your
Wi-Fi name when it appears.
C. Enter the Wi-Fi password exactly as it is on your router
label.

©2021 Verizon. All Rights Reserved

Setting up Your Verizon Router

Wi-Fi Network
The Verizon Router has one Wi-Fi name supporting 2.4
and 5 GHz signals. 6 GHz can be enabled and included as
well with heightened security, WPA3. The Self-Organizing
Network (SON) feature lets your devices move between
these signals automatically for an optimized Wi-Fi
connection.

3. COMPLETE ACTIVATION
Activate your service by opening a web browser on your
computer and following the prompts. (Skip for 5G Home
installation)

2.0b/ CONFIGURE YOUR Verizon Router

1. Open a web browser on the device connected to your
Verizon Router network.
2. In the browser address field (URL), enter:
mynetworksettings.com, then press the Enter key on your
keyboard.
Alternately, you can enter: https://192.168.1.1
 02 / CONNECTING YOUR
Verizon Router

24

3. You may see a security message warning that Your

connection is not private when you visit mynetworksettings.
com (https://192.168.1.1) for GUI management. To get to the
login screen, click the ADVANCED button, then on Proceed
to 192.168.1.1 (unsafe) link.

4. The login screen will appear.

The first time you access your Verizon Router, an Easy Setup
Wizard displays to help step you through the setup process.
5. On the Step 1: Please log in to your router screen, enter
the password that is printed next to the Network Settings
Password on the label on the rear of your router. Click
Continue.
Continue

©2021 Verizon. All Rights Reserved

Setting up Your Verizon Router

6. The Change Wi-Fi name screen displays. You can continue

with the default settings or customize them as needed. For
your protection, your Verizon Router is pre-set at the factory
to use WPA2 (Wi-Fi Protected Access II) encryption for your
Wi-Fi network. This is the best setting for most users and
allows the most devices to securely connect.
7. You can optionally set up the Guest Wi-Fi network by
toggling the selection to On
On. You can continue with the
default settings or customize them as needed.
 02 / CONNECTING YOUR
Verizon Router

26

8. You can optionally enable the 6 GHz Wi-Fi band by toggling

the selection to On
On. Review the notification that enabling
6 GHz will modify the existing 2.4 & 5 GHz security from
WPA2 to WPA2/WPA3 and 6 GHz will be enabled using
WPA3. You can continue to use one Wi-Fi Name and
Password across all Wi-Fi bands.
The IoT Wi-Fi will also be enabled for any devices that do
not support WPA3, and this will use a unique Wi-Fi name and
password based on the default SSID & Password. Devices on
this Wi-Fi will be able to communicate with other devices on
the Primary network with no firewall restrictions separating
them.
9. Click Continue to review your settings.
10. The Apply Wi-Fi changes screen is displayed. Review your
current settings. You may optionally save your settings
as an image on your device by selecting the button, Save
as Image.
Image Click Apply to save the Wi-Fi changes to your
Verizon Router.

©2021 Verizon. All Rights Reserved

Setting up Your Verizon Router

For your protection, your Verizon Router is pre-set at the

factory to use WPA2 (Wi-Fi Protected Access II) encryption
for your Wi-Fi network. This is the best setting for most
users and provides security.
11. Click Continue
Continue. The Apply Wi-Fi changes screen appears.
You have an option of saving the Wi-Fi settings as an image
on your device by clicking the Save as image button. After
you click Save as image to save your Wi-Fi settings as
an image, click Apply to save the Wi-Fi changes to your
Verizon Router.
Note: If you select Save as image,
image the image file is saved to your
web browser’s download folder.
 02 / CONNECTING YOUR
Verizon Router

28

Important: If you are on a Wi-Fi device when setting up your

Verizon Router and changes are made to the Wi-Fi name or
password, then you will be disconnected from the Wi-Fi network.
When this occurs, review the Wi-Fi networks available and
choose the network name when it appears. Enter the Wi-Fi
password you have applied, and your device will reconnect to
the Verizon Router.

©2021 Verizon. All Rights Reserved

Expanding Wi-Fi Coverage

The You’re all set up! screen displays once your Verizon Router
verifies the final settings and has successfully connected to the
internet and is ready for use. You can click on Go to Network
Settings to access the main screen of the Verizon Router.

If your Verizon Router is subsequently reset to the factory default

settings, the settings printed on the label will again be in effect.
If your Verizon Router fails to connect, follow the troubleshooting
steps in the Troubleshooting section of this guide.

2.1/ EXPANDING WI-FI COVERAGE

Connecting one or more of Verizon’s Wi-Fi Extender Minis or
Fios Extenders to the Verizon Router allows you to extend the
Verizon Router’s Wi-Fi signal range and to eliminate Wi-Fi dead
zones on your Wi-Fi network.
 02 / CONNECTING YOUR
Verizon Router

30

2.1a/ Wi-Fi Installation with Wi-Fi Extender Mini

1. Plug the Wi-Fi Extender Mini into a power outlet next to the
Verizon Router.

2. When the light on front is solid yellow, press the pair

button on the Verizon Router and the Extender Mini. Both
devices will blink blue while pairing.

3. Wait until you see a blinking yellow light then unplug the
Wi-Fi Extender Mini.
©2021 Verizon. All Rights Reserved
Expanding Wi-Fi Coverage

4. Move it to an area between the router and the weak Wi-Fi

coverage, then plug it in.
Note: When plugging in the Wi-Fi Extender Mini, ensure there
is proper ventilation to all sides and in front of the extender. Do
not plug in the unit behind furniture, curtains, or anything that
obstructs its air flow.
5. Once the light turns solid white, your setup is complete.
You’re all set! Your Wi-Fi Extender Mini will automatically connect
to your Wi-Fi network, there is nothing more to do.
Note: If there is an error during the WPS pairing process, the
Status LED slowly flashes red for two minutes after the error
occurs.

2.1b/ Wired Installation with Fios Extender

1. Connect the Verizon Router to a coax outlet. (If the coax
outlet is already in use, use a coax splitter.)
2. Connect the extender to a coax outlet — ideally in an area
with spotty Wi-Fi coverage.
3. Connect the power cords to your router and extender then
to an electrical outlet.
4. After 10 minutes, the light on the extender should turn solid
white, indicating the connection is complete.
 02 / CONNECTING YOUR
Verizon Router

32

Note: If using Ethernet wiring, follow the same steps as above

with an Ethernet cable instead of a coax cable.
You’re all set! Your devices will connect automatically with the same
Wi-Fi network name and password as your Verizon Router.

2.2/ COMPUTER NETWORK CONFIGURATION

Each network interface on your computer should either
automatically obtain an IP address from the upstream Network
DHCP server (default configuration) or be manually configured with
a statically defined IP address and DNS address. We recommend
leaving this setting as it is.

2.2a/ CONFIGURING DYNAMIC IP ADDRESSING

To configure a computer to use dynamic IP addressing:
WINDOWS 7/8
1. In the Control Panel, locate Network and Internet,
Internet then select
View Network Status and Tasks.
Tasks
2. In the View your active networks – Connect or disconnect
section, click Local Area Connection in the Connections
field. The Local Area Connection Status window displays.
3. Click Properties
Properties. The Local Area Connection Properties
window displays.

©2021 Verizon. All Rights Reserved

Computer Network Configuration

4. Select Internet Protocol Version 4 (TCP/IPv4),

(TCP/IPv4) then click
Properties. The Internet Protocol Version 4 (TCP/IPv4)
Properties
Properties window displays.
5. Click the Obtain an IP address automatically radio button.
6. Click the Obtain DNS server address automatically radio
button, then click OK
OK.
7. In the Local Area Connection Properties window, click OK
to save the settings.
8. To configure Internet Protocol Version 6 (TCP/IPv6) to use
dynamic IP addressing, repeat steps 1 to 7. However for
step 4, select Internet Protocol Version 6 (TCP/IPv6) in the
Properties option (refer to IPv6 section for Verizon Router
configuration).
WINDOWS 10
1. On the Windows desktop, click on the Start icon. Select
Settings and click Network & Internet.
Internet
2. In the Network & Internet, click Ethernet
Ethernet.
3. Select Network and Sharing Center.
Center The View your basic
network information and set up connections window
displays.
4. In the View your active networks,
networks click Ethernet in the
Connections field. The Ethernet Status window displays.
5. Click Properties
Properties. The Ethernet Properties window displays.
 02 / CONNECTING YOUR
Verizon Router

34

6. Select Internet Protocol Version 4 (TCP/IPv4),

(TCP/IPv4) then click
Properties. The Internet Protocol Version 4 (TCP/IPv4)
Properties
Properties window displays.
7. Click the Obtain an IP address automatically radio button.
8. Click the Obtain DNS server address automatically radio
button, then click OK
OK.
9. In the Local Area Connection Properties window, click OK to
save the settings.
10. To configure Internet Protocol Version 6 (TCP/IPv6) to use
dynamic IP addressing, repeat steps 1 to 9. However for
step 6, select Internet Protocol Version 6 (TCP/IPv6) in the
Properties option (refer to IPv6 section for Verizon Router
configuration).
MACINTOSH OS X
1. Click the Apple icon in the top left corner of the desktop. A
menu displays.
2. Select System Preferences.
Preferences The System Preferences
window displays.
3. Click Network
Network.
4. Verify that Ethernet
Ethernet, located in the list on the left, is
highlighted and displays Connected
Connected.
5. Click Assist Me.
Me
6. Follow the instructions in the Network Diagnostics Assistant.

©2021 Verizon. All Rights Reserved

Computer Network Configuration

2.2b/ CONNECTING OTHER COMPUTERS AND NETWORK

DEVICES
You can connect your Verizon Router to other computers or set top
boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial
cable.

ETHERNET
1. Plug one end of an Ethernet cable into one of the open
Ethernet ports on the back of your Verizon Router.
2. Plug the other end of the Ethernet cable into an Ethernet
port on the computer.
3. Repeat these steps for each computer to be connected to
your Verizon Router using Ethernet. You can connect up to
three.

CONNECTING A WI-FI DEVICE USING WPS

Wi-Fi Protected Setup (WPS) is an easier way for many devices
to set up a secure Wi-Fi network connection. Instead of manually
entering passwords or multiple keys on each Wi-Fi client, such as a
laptop, printer, or external hard drive, your Verizon Router creates a
secure Wi-Fi network connection.
In most cases, this only requires the pressing of two buttons – one
on your Verizon Router and one on the Wi-Fi client. This could be
either a built-in button or one on a compatible Wi-Fi adapter/card,
or a virtual button in software. Once completed, this allows Wi-Fi
clients to join your Wi-Fi network.
 02 / CONNECTING YOUR
Verizon Router

36

To initialize the WPS process, you can either press and hold the
WPS button located on the rear of your Verizon Router for more
than two seconds or use the UI and press the on-screen button.
You can easily add Wi-Fi devices to your Wi-Fi network using the
WPS option if your Wi-Fi device supports the WPS feature.
To access WPS using the user interface:
1. From the Basic menu, select Wi-Fi settings, then click
Wi-Fi Protected Setup.
Setup

2. Enable the protected setup by moving the selector to on

on.
3. Use one of the following methods:
• If your Wi-Fi client device has a WPS button, press the
WPS button on your router for more than two seconds,
then click the start WPS button in the Option 1 to start the
WPS registration process.

©2021 Verizon. All Rights Reserved

Computer Network Configuration

• If your client device has a WPS PIN, locate the

PIN printed on the client’s label or in the client
documentation. Enter the PIN number in the Enter PIN
field. The Client WPS PIN field is located in the Option 2
on the user interface.
• Click Register
Register.
• Alternatively, you can enter the router’s PIN shown on
this screen into the WPS user interface of your device, if
this PIN mode is supported by your Wi-Fi device.
4. After pressing the WPS button on your router, you have two
minutes to press the WPS button on the client device before
the WPS session times out.
When the WPS button on your router is pressed, the Router
Status LED on the front of your router begins flashing blue.
The flashing continues until WPS pairing to the client device
completes successfully. At this time, the Router Status LED
turns solid white.
If WPS fails to establish a connection to a Wi-Fi client
device within two minutes, the Router Status LED on your
router flashes red for two minutes to indicate the WPS
pairing process was unsuccessful. After flashing red, the
light returns to solid white to indicate that Wi-Fi is on.
Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3
security is enabled or SSID broadcast is disabled or if MAC
address authentication is enabled with an empty white list.
 02 / CONNECTING YOUR
Verizon Router

38

CONNECTING A WI-FI DEVICE USING A PASSWORD

1. Verify each device that you are connecting with Wi-Fi has
built-in Wi-Fi or an external Wi-Fi adapter.
2. Open the device’s Wi-Fi settings application.
3. Select your Verizon Router’s Wi-Fi network name (SSID)
from the device’s list of discovered Wi-Fi networks.
4. When prompted, enter your Verizon Router’s Wi-Fi password
(WPA2 or WPA3 key) into the device’s Wi-Fi settings.
Your router’s default Wi-Fi network name and password
are located on the sticker on the rear panel of your
Verizon Router.

5. Verify the changes were implemented by using the device’s

web browser to access a site on the internet.
6. Repeat these steps for every device that you are connecting
with Wi-Fi to your router.
COAX
1. Verify all coax devices are turned off.
2. Disconnect any adapter currently connected to the coaxial
wall jack in the room where your router is located.
3. Connect one end of the coaxial cable to the coaxial wall jack
and the other end to the coax port on your network device.
4. Power up the network device.
©2021 Verizon. All Rights Reserved
Main Screen

2.3/ MAIN SCREEN

When you log into your router, the dashboard main page displays
the navigation menus of Basic and Advanced settings, Wi-Fi
settings, Devices, Parental Controls, and connection status, and
Basic quick links.

The configuration options available via the left-hand main menu are
described in the following chapters:
• Basic Settings
– Status - this chapter
– Wi-Fi - Chapter 3
– Devices - Chapter 4
– Parental Controls - Chapter 5
• Advanced Settings - Chapter 6
 02 / CONNECTING YOUR
Verizon Router

40

2.3c/ STATUS
General
To view the status:
Access the dashboard Home page . You can quickly view your
router’s status by clicking Status > on the screen. This section
displays the status of your router’s local network (LAN) and internet
connection (WAN), firmware and hardware version numbers, MAC
Address, IP settings of Verizon Router and Extender Mini(s) (if
connected).

©2021 Verizon. All Rights Reserved

Main Screen
 02 / CONNECTING YOUR
Verizon Router

42

2.3d/ OPEN SOURCE SOFTWARE

To view: From the Basic menu, select Status from the left pane and
then click Open Source Software.
Software

©2021 Verizon. All Rights Reserved

03 /
WI-FI SETTINGS

3.0 Overview
3.1 Basic Settings
3.2 Advanced Settings
 03 / WI-FI SETTINGS

44

Wi-Fi networking enables you to free

yourself from wires, making your devices
more accessible and easier to use.

You can create a Wi-Fi network,

including accessing and configuring
Wi-Fi security options.

©2021 Verizon. All Rights Reserved

Overview

3.0/ OVERVIEW
Your Verizon Router provides you with Wi-Fi connectivity using the
802.11a, b, g, n, ac or ax standards. These are the most common
Wi-Fi standards.
The Verizon Router contains 2.4 GHz, 5 GHz and 6 GHz Wi-Fi
bands, and the operation modes and speeds are listed as follows:
• 2.4 GHz
– Legacy operation mode: supports IEEE 802.11b/g/n with
maximum theoretical rate at 600 Mbps
– Compatibility mode: supports IEEE 802.11ax
• backward compatible with IEEE 802.11b/g/n/ac
• maximum theoretical rate up to 1.1 Gbps
• 5 GHz
– Legacy operation mode: supports IEEE 802.11a/n/ac with
maximum theoretical rate at 2.2 Gbps
– Compatibility mode: supports IEEE 802.11ax
• backward compatible with IEEE 802.11a/n/ac
• maximum theoretical rate up to 2.4 Gbps
• 6 GHz
– Operation mode: supports IEEE 802.11ax
– Maximum rate up to 4.8 Gbps
 03 / WI-FI SETTINGS

46

The Wi-Fi service and Wi-Fi security are activated by default. The
level of security is preset to WPA2 encryption using a unique default
WPA2 key (also referred to as a passphrase or password) pre-
configured at the factory. This information is displayed on a sticker
located on the rear of your router.
Your router integrates multiple layers of security. These include
Wi-Fi Protected Access, and firewall.

3.1/ BASIC SETTINGS

3.1a/ PRIMARY NETWORK
You can configure the basic security settings for 2.4 GHz, 5 GHz or
6 GHz of your Wi-Fi network.

©2021 Verizon. All Rights Reserved

Basic Settings

To configure the Primary Wi-Fi name & password and security

settings:
1. From the Basic menu, select Wi-Fi from the left pane and
then click Primary Network.
Network
2. By default the Primary Wi-Fi is enabled. To de-activate,
move the selector to off
off. If the network is not enabled, no
Wi-Fi devices will be able to connect to the primary network.
3. If desired, enter a new name and password for the
Wi-Fi network or leave the default name and password that
displays automatically.
4. To configure the Wi-Fi Security
Security, click the setup button
and select WPA2 or WPA3
WPA3.
You can optionally enable the 6 Ghz Wi-Fi band by toggling
the selection to On
On. Enabling 6 GHz will modify the existing
2.4 & 5 GHz security from WPA2 to WPA2/WPA3 and 6 GHz
will be enabled using WPA3.
 03 / WI-FI SETTINGS

48

Caution: These settings should only be configured by

experienced network technicians. Changing the settings could
adversely affect the operation of your router and your local
network.

• Broadcast Wi-Fi network name (SSID)

You can configure the Verizon Router’s SSID broadcast capabilities
to allow or disallow Wi-Fi devices from automatically using a
broadcast SSID name to detect your router Wi-Fi network.
– To enable SSID broadcasting, move the selector to on
on.
SSID broadcast is enabled by default. The SSID of the Wi-Fi
network will be broadcast to all Wi-Fi devices.
– To disable SSID broadcasting, move the selector to off. The
public SSID broadcast will be hidden from all Wi-Fi devices.
You will need to manually configure additional Wi-Fi devices
to join the Wi-Fi network.

• Device Access List

You can configure your router to limit access to your Wi-Fi network
to only those devices with specific MAC addresses.

©2021 Verizon. All Rights Reserved

Basic Settings

To set Wi-Fi MAC authentication:

1. To setup access control, click on the Edit List.
List
2. Enter the MAC address of a device and click Add new
device.
device
3. Select either:
• Allow access to all devices – allows the listed devices to
access the Wi-Fi network.
Warning: This will block Wi-Fi network access for all devices not
in the list. Only devices in the list will be able to connect to the
Wi-Fi network.
• Deny access to all devices – denies access to the listed
devices. All other Wi-Fi devices will be able to access the
Wi-Fi network if they use the correct Wi-Fi password.
4. Repeat step 2 and step 3 to add additional devices, as
needed.
5. When all changes are complete, click Apply changes to save
the changes.
 03 / WI-FI SETTINGS

50

To activate the Wi-Fi 2.4 GHz, 5 GHz or 6 GHz frequency for your
Wi-Fi network, move the selector to on
on, click the setup button
and configure access security of your Wi-Fi network.

• Group key - to update the WPA shared key, move the selector to
on.
on

• Wi-Fi QoS (WMM) - improves the quality of service (QoS) for

voice, video, and audio streaming over Wi-Fi by prioritizing these
data streams.

• WMM Power Save - improves battery life on mobile Wi-Fi

devices such as smart phones and tablets by fine-tuning power
consumption.

©2021 Verizon. All Rights Reserved

Basic Settings

3.1b/ GUEST NETWORK

The Guest Network is designed to provide internet connectivity
to your guests but restricts access to your primary network and
shared files. The primary network and the guest network are
separated from each other through firewalls. You create one Guest
Wi-Fi SSID and one password, and use it for all guests. The guest
network SSID does not change when you make a change to your
primary network SSID.
The Verizon Router is shipped from the factory with Guest Wi-
Fi turned off. The default SSID for Guest Wi-Fi is preconfigured
at the factory to the default Wi-Fi network name (SSID) which is
displayed on a sticker located at the rear of the router followed by
hyphen guest (-Guest). For example – if the router is shipped with
a default SSID of “Verizon-ABCDE” then the default SSID for Guest
Wi-Fi is “Verizon-ABCDE-Guest”.

To configure the security settings for your guest network:

1. From the Basic menu, select Wi-Fi and then click Guest
Network.
Network
 03 / WI-FI SETTINGS

52

2. Move the selector to on

on.
3. If desired, enter a new name and password for the
Wi-Fi network or leave the default name and password that
displays automatically.
4. Press Apply changes to save the changes.
Important: It is not recommended to create a guest network
without a password.

3.1c/ IOT NETWORK

The router supports connection of multiple IoT devices on a
separate WiFi SSID. The IoT Network is designed to provide an
easier setup experience for your Internet of Things (IoT) devices
which benefit from connecting to the 2.4 GHz band while keeping
your Primary Network settings unchanged. IoT devices and Primary
devices can communicate with no firewall restrictions separating
them.
The Verizon Router is shipped from the factory with IoT Wi-Fi
turned off. The default SSID for IoT Wi-Fi is preconfigured at the
factory to the default Wi-Fi network name (SSID) which is displayed
on a sticker located at the rear of the router followed by hyphen IoT
(-IoT). For example – if the router is shipped with a default SSID of
“Verizon-ABCDE” then the default SSID for IoT
Wi-Fi is “Verizon-ABCDE-IoT”.

©2021 Verizon. All Rights Reserved

Basic Settings

To enable IoT Wi-Fi link:

1. From the Basic menu, select Wi-Fi and then click IoT
Network.
Network
2. Move the selector to on.
3. If desired, enter a new name and password for the
Wi-Fi network or leave the default name and password that
displays automatically.
4. Press Apply changes to save the changes.

3.1d/ WI-FI PROTECTED SETUP (WPS)

Wi-Fi Protected Setup (WPS) is an easier way for many devices
to set up a secure Wi-Fi network connection. Instead of manually
entering passwords or multiple keys on each Wi-Fi client, such as a
laptop, printer, or external hard drive, your Verizon Router creates a
secure Wi-Fi network connection.
In most cases, this only requires the pressing of two buttons – one
on your Verizon Router and one on the Wi-Fi client. This could be
 03 / WI-FI SETTINGS

54

either a built-in button or one on a compatible Wi-Fi adapter/card,

or a virtual button in software. Once completed, this allows Wi-Fi
clients to join your Wi-Fi network.
To initialize the WPS process, you can either press and hold the
WPS button located on the front of your Verizon Router for more
than two seconds or use the UI and press the on-screen button.
You can easily add Wi-Fi devices to your Wi-Fi network using the
WPS option if your Wi-Fi device supports the WPS feature.
To access WPS using the user interface:
1. From the Basic menu, select Wi-Fi and then click Wi-Fi
Protected Setup (WPS).
(WPS)

©2021 Verizon. All Rights Reserved

Basic Settings

2. Enable the protected setup by moving the selector to on

on.
3. Use one of the following methods:
• If your Wi-Fi client device has a WPS button, press the
WPS button on your router for more than two seconds,
then click the start WPS button in the Option 1 to start
the WPS registration process.
• If your client device has a WPS PIN, locate the
PIN printed on the client’s label or in the client
documentation. Enter the PIN number in the Enter PIN
field. The Client WPS PIN field is located within Option 2
on the user interface.
• Click Register
Register.
• Alternatively, you can enter the router’s PIN shown on
this screen into the WPS user interface of your device, if
this PIN mode is supported by your Wi-Fi device.
4. After pressing the WPS button on your router, you have two
minutes to press the WPS button on the client device before
the WPS session times out.
When the WPS button on your router is pressed, the Router
Status LED on the front of your router begins flashing blue.
The flashing continues until WPS pairing to the client device
completes successfully. At this time, the Router Status LED
turns solid blue.
If WPS fails to establish a connection to a Wi-Fi client
device within two minutes, the Router Status LED on your
 03 / WI-FI SETTINGS

56

router flashes red for two minutes to indicate the WPS

pairing process was unsuccessful. After flashing red, the
light returns to solid white to indicate that Wi-Fi is on.
Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3
security is enabled or SSID broadcast is disabled or if MAC
address authentication is enabled with an empty white list.

3.2/ ADVANCED SETTINGS

3.2a/ PRIMARY NETWORK
Self-Organizing Network (SON)
The Verizon Router supports 2.4 GHz, 5 GHz and 6 GHz signals.
The Self-Organizing Network (SON) feature lets your devices
move between these signals automatically for an optimized Wi-Fi
connection.

©2021 Verizon. All Rights Reserved

Advanced Settings

To configure SON, Primary Wi-Fi name & password and security

settings:
1. From the Advanced menu, select Wi-Fi from the left pane
and then click Primary Network.
Network
2. To enable SON, move the selector to on
on.
3. By default the Primary Wi-Fi is enabled. To de-activate,
move the selector to off
off. If the network is not enabled, no
Wi-Fi devices will be able to connect to the primary network.
4. If desired, enter a new name and password for the
Wi-Fi network or leave the default name and password that
displays automatically.
5. To configure the Wi-Fi security, click the setup button and
select WPA2 or WPA3
WPA3.
 03 / WI-FI SETTINGS

58

Caution: These settings should only be configured by

experienced network technicians. Changing the settings could
adversely affect the operation of your router and your local
network.

3.2b/ RADIO MANAGEMENT

You can configure the channel settings for the 2.4 GHz, 5 GHz and
6 GHz band(s) of your Wi-Fi network.

©2021 Verizon. All Rights Reserved

Advanced Settings

To view and configure the channel settings:

1. From the Advanced menu, select Wi-Fi and then click Radio
Management.
Management
2. Click on Settings on the top right-hand side of the Radio
Management page to configure the channel scan settings:

• Select the Keep my channel selection during power cycle

check box to save your channel selection when your
Verizon Router is rebooted.
• Enable DFS channels during channel scan:
scan DFS channels
are enabled by default during channel scans.
Note: DFS channels are a subset of the 5 GHz network that
is shared with radar systems. Some consumer devices do
not support these channels and cannot connect to routers
using them. Examples include some media streaming devices.
Disabling this feature will allow the router to select the best
available channel to broadcast on and allow these devices to
connect.
• Press Apply changes to save the changes.
 03 / WI-FI SETTINGS

60

3. Click Perform Scan to perform channel availability scan for

the Verizon Router accommodating the best radio channel
and providing the best Wi-Fi performance.
4. On the Radio Management page for 2.4 GHz, 5 GHz or
6 GHz, the following information displays and can be
configured:
• Channel Score - displays a network congestion score
of one to ten in each Wi-Fi channel. It can be used to
determine which channels to use or to avoid. Higher score
indicates less congestion in a channel.
• Channel Analysis - scans and displays channel bandwidth
and signal strength of available APs.
• Channel - this is the radio channel used by the Wi-Fi
router and its clients to communicate with each other. The
channel must be the same on the router and all of its
Wi-Fi clients. Select the channel you want the Wi-Fi radio
to use to communicate, or accept the default (Auto)
Auto)
channel selection. Then the router will automatically
assign itself a radio channel.
• Width - displays the Wi-Fi channel currently in use on
each band. Users can select from available channels.

©2021 Verizon. All Rights Reserved

Advanced Settings

To view the channel settings history:

1. From the Advanced menu, select Wi-Fi and then click
Channel Settings.
Settings
2. Click on History to display the channel settings history.
04 /
CONNECTED
DEVICES

4.0 Overview
4.1 Device Settings
 04 / CONNECTED
DEVICES

63

You can view the settings of the

network devices connected to your
Verizon Router’s network.

©2021 Verizon. All Rights Reserved

Overview

4.0/ OVERVIEW
The Devices section allows you to view and manage all the devices
connected to your Primary, Guest, and IoT networks. You can view
device details, block internet service, and rename devices.

4.1/ DEVICE SETTINGS

To view and manage the connected devices on your network:
1. From the Basic menu, select Devices from the left pane.
2. The screen displays information about connected devices
including Device Name and identifiers, Parental Controls,
Controls the
type of network connection, and settings that you can view
and configure.
3. The Verizon Router provides a sort function for listing
connected devices in a meaningful order. For example,
select Sort A to Z from the dropdown list to view the
connected device in alphabetical order.

4. Select Show All from the dropdown list to display all devices
on your network.
 04 / CONNECTED
DEVICES

65

5. Select Expanded List from the dropdown list to view

additional device information for all connected devices.

• Block/Allow - Click this option to quickly enable/disable a

device from having internet access.
For additional information about blocking websites, refer
to Chapter 5 Setting Parental Controls.
6. Click the Settings icon to access the Device Details page for
that device:

©2021 Verizon. All Rights Reserved

Device Settings
 04 / CONNECTED
DEVICES

67

– Device Information:
Information
• Name, Location, Mobility, and Type - Displays the current
known information of the device. These can be updated
or corrected as needed. Click Edit and Save to apply any
changes.
• This section also provides the device MAC Address,
Access Point information the device is connected to as
well as the IPv4 Address of the device.
– Device Add-Ons
Port Forwarding - Port Forwarding allows your network
to be exposed to the internet in specific limited and
controlled ways. For example, you could allow specific
applications, such as gaming, voice, and chat, to
access servers in the local network. To access the Port
Forwarding page, click Go to Port Forwarding.
Forwarding
For additional information, refer to the Port Forwarding
section in Chapter 6 Configuring Advanced Settings.
If any Port Forwarding Rules are applied to this device,
then the first row of that rule will be displayed here.
– Device Connection
This section displays Connection information of how and
how well the device is connected to the Access Point. It
also displays the Network related information, including
IPv6 addresses and a Ping Test option.

©2021 Verizon. All Rights Reserved

05 /
SETTING PARENTAL
CONTROLS

5.0 Activating Parental Controls

5.1 Active Rules
 05 / SETTING
PARENTAL CONTROLS

69

The abundance of harmful information

on the internet poses a serious
challenge for employers and parents
alike as they ask “How can I regulate
what my employee or child does on the
internet?”

With that question in mind, your

Verizon Router’s Parental Controls were
designed to allow control of internet
access on all locally networked devices.

©2021 Verizon. All Rights Reserved

Activating Parental Controls

5.0/ ACTIVATING PARENTAL CONTROLS

You can create a basic access policy or using the provided Rule
Templates for any computer or device on your Verizon Router
network. Parental controls limit internet access to specific websites
based on a schedule that you create.
Access can be limited on specific websites or keywords embedded
in a website. For example, you can block access to the ‘www.
anysite.com’ as well as block any website that has the word ‘any’ in
its site name.

To limit device access:

1. From the Basic menu, select Parental Controls from the left
pane.
2. To use the default Rule Templates, select one of the pre-
defined rules as shown on screen to quickly setup access
policy for devices on your network.
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PARENTAL CONTROLS

71

3. To create a new access policy, click on the New Rule and the
configuration page displays.

©2021 Verizon. All Rights Reserved

Activating Parental Controls

4. Create a rule name.

5. Create a schedule by selecting the days of the week when
the rule will be active or inactive.
6. Set the time when the rule will be active or inactive, then
specify the start time and end time.
7. Select the Condition rule of All Internet OFF/All
OFF All Internet ON
to block/allow the access to all internet websites.
8. Click Assign devices to this rule to select the computers or
device where you are limiting access. Click Apply to save
changes.

9. To remove a device from the list, click Remove to the

assigned device.
10. Click Make exceptions to this rule for the following
Exceptions options:
• Enter the name of the website or keywords within a URL
to block/allow the specified websites and websites with
names containing the specified keyword .
 05 / SETTING
PARENTAL CONTROLS

73

11. To remove a website or keyword, click Remove to the word.

12. Click Apply changes to save changes.
NEW! The Verizon app provides robust security to protect your
home and business networks. Click the Get app now link to
download the Verizon app for using the
Verizon app on the iOS or Android OS.

5.1/ ACTIVE RULES

You can view the rules created for your Verizon Router shown on
the Parental Controls page.

©2021 Verizon. All Rights Reserved

06 /
CONFIGURING
ADVANCED
SETTINGS

6.0 Firewall
6.1 Utilities
6.2 Network Settings
6.3 Date & Time
6.4 DNS Settings
6.5 Monitoring
6.6 System Settings
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75

Advanced settings cover a wide range

of sophisticated configurations for your
Verizon Router’s firmware, security setup
and network.

Verizon Router’s security suite includes

comprehensive and robust security
services, such as stateful packet
inspection, firewall security, user
authentication protocols, and password
protection mechanisms.

These and other features help protect

your computers from security threats on
the internet.

©2021 Verizon. All Rights Reserved



This chapter covers the following advanced features:

Firewall - select the security level for the firewall.

• Access Control - restrict access from the local network to the
internet.
• Port Forwarding - enable access from the internet to specified
services provided by computers on the local network.
• Port Triggering - define port triggering entries to dynamically
open the firewall for some protocols or ports.
• DMZ Host - allows a single device on your primary network to
be fully exposed to the internet for special purposes such as
internet gaming.
• SIP ALG - support the Application Layer Gateway for Session
Initiation Protocol
• Static NAT - allow multiple static NAT IP addresses to be
designated to devices on the network.
• IPv6 Pinhole - provide access tunnel to a service on a host for a
particular application.

Utilities
• Diagnostics – performs diagnostic tests.
• Save and Restore – resets your Verizon Router to its default
settings.
• Reboot Router – restarts your Verizon Router.
• MAC Cloning – clones the MAC address.
 06 / CONFIGURING
ADVANCED SETTINGS

77

• ARP Table – displays active devices with their IP and MAC

addresses.
• NDP (Neighbor Discovery Protocol) Table – displays active
devices with their IPv6 and MAC addresses of DHCP
connection.
• Users – creates and manages remote users.
• Remote Administration – enable remote configuration of your
Verizon Router from any internet-accessible computer.
• LED Brightness - controls the Router Status LED light to either
dim or brighten and sets the dimming time of the LED light.

Network Settings
• Network Objects – defines a group, such as a group of
computers.
• Network Connections – displays and manages the details of a
specific network connection.
• Universal Plug and Play (UPnP) – checks the validity of all UPnP
services and rules.
• Port Forwarding Rules – displays port forwarding rules.
• IPv6 – enables IPv6 support.
• Routing – manages the routing and IP address distribution rules.
• IPv4/IPv6 Address Distribution - adds computers configured as
DHCP clients to the network.
• Port Configuration – sets up the Ethernet ports as either full- or
half-duplex ports, at either 10 Mbps, 100 Mbps, 1000 Mbps or
10 Gigabit.
©2021 Verizon. All Rights Reserved
Firewall

Date & Time

• Date & Time Settings – sets the time zone and enables
automatic time updates.
• Scheduler Rules Settings – limits the activation of firewall rules
to specific time periods.

DNS Settings - manages the DNS server host name and IP

address.

Monitoring - displays the details and status of:

• System Logging
• Full Status/System wide Monitoring of Connections/Traffic
Monitoring
• Bandwidth Monitoring

System Settings - sets up various system and management

parameters.

6.0/ FIREWALL
The firewall is the cornerstone of the security suite for your
Verizon Router. It has been exclusively tailored to the needs of the
residential or office user and is pre-configured to provide optimum
security.
The firewall provides both the security and flexibility that home
and office users seek. It provides a managed, professional level
 06 / CONFIGURING
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79

of network security while enabling the safe use of interactive

applications, such as internet gaming and video conferencing.
Additional features, including surfing restrictions and access
control, can also be configured locally through the user interface or
remotely by a service provider.
The firewall regulates the flow of data between the local
network and the internet. Both incoming and outgoing data are
inspected, then either accepted and allowed to pass through your
Verizon Router or rejected and barred from passing through your
Verizon Router, according to a flexible and configurable set of rules.
These rules are designed to prevent unwanted intrusions from
the outside, while allowing local network users access to internet
services.
The firewall rules specify the type of services on the internet that
are accessible from the local network and types of services in the
local network that are accessible from the internet.
Each request for a service that the firewall receives is checked
against the firewall rules to determine whether the request should
be allowed to pass through the firewall. If the request is permitted to
pass, all subsequent data associated with this request or session is
also allowed to pass, regardless of its direction.
For example, when accessing a website on the internet, a request
is sent to the internet for this site. When the request reaches your
Verizon Router, the firewall identifies the request type and origin,
such as HTTP and a specific computer in the local network. Unless
your Verizon Router is configured to block requests of this type

©2021 Verizon. All Rights Reserved

Firewall

from this computer, the firewall allows this type of request to pass
to the internet.
When the website is returned from the web server, the firewall
associates the website with this session and allows it to pass;
regardless HTTP access from the internet to the local network is
blocked or permitted. It is the origin of the request, not subsequent
responses to this request, which determines whether a session can
be established.

6.0a/ SETTING FIREWALL CONFIGURATION

You can select a normal, high, or low security level to limit, block,
or permit all traffic. The following table shows request access for
each security level.

Internet Requests Local Network Requests

Security Level
Incoming Traffic Outgoing Traffic

High Blocked Limited

Normal Blocked Unrestricted
Low Unrestricted Unrestricted

The request access is defined as:

• Blocked traffic - no access allowed, except as configured in
Port Forwarding and Remote Access
• Limited - permits only commonly used services, such as email
and web browsing
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81

• Unrestricted - permits full access of incoming traffic from the

internet and allows all outgoing traffic, except as configured in
Access Control

6.0b/ SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6

To set your firewall configuration:
1. From the Firewall General settings page, click on desired
IPv4 settings/IPv6 settings option to configure IPv4/IPv6
security.

©2021 Verizon. All Rights Reserved

Firewall

2. Select a security level by clicking one of the radio buttons.

Using the Low Security setting may expose the local
network to significant security risks, and should only be
used for short periods of time to allow temporary network
access.
3. Click Apply changes to save changes.

6.0c/ ACCESS CONTROL

You can block individual computers on your local network from
accessing specific services on the internet. For example, you
could block one computer from accessing the internet, then block
a second computer from transferring files using FTP as well as
prohibit the computer from receiving incoming email.
Access control incorporates a list of preset services, such as
applications and common port settings.

ALLOW OR RESTRICT SERVICES

To allow or restrict services:
1. From the Advanced menu, select Firewall from the left pane
and then click Access Control.
Control The Access Control page
opens with the Allows and Blocked sections displayed. The
Allowed section only displays when the firewall is set to
maximum security.
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83

2. To block a service, click Add

Add. The Add Access Control page
displays.

3. To apply the rule to:

• Networked Computer/Device - select Any
Any.
• Specific devices only - select User Defined.
Defined

©2021 Verizon. All Rights Reserved

Firewall

4. In the Protocol field, select the internet protocol to be

allowed or blocked. If the service is not included in the list,
select User Defined.
Defined The Edit Service page displays. Define
the service, then click Apply
Apply. The service is automatically
added to the Add Access Control section.
5. Specify when the rule is active as Always or User Defined.
Defined

6. Enter the rule name, specify days of the week, and set
the start time and end time when the rule will be active or
inactive.
7. Click Apply to save changes.
8. The Access Control page displays a summary of the new
access control rule.
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85

DISABLE ACCESS CONTROL

You can disable an access control and enable access to the service
without removing the service from the Access Control table. This
can make the service available temporarily and allow you to easily
reinstate the restriction later.
• To disable an access control, clear the check box next to the
service name.
• To reinstate the restriction, select the check box next to the
service name.
• To remove an access restriction, select the service and click
Remove. The service is removed from the Access Control table.
Remove

6.0d/ PORT FORWARDING

You can activate port forwarding to expose the network to the
internet in a limited and controlled manner. For example, enabling
applications, such as gaming and voice, to work from the local
network as well as allowing internet access to servers within the
local network.
To create port forwarding rules:
1. From the Advanced menu, select Firewall from the left pane
and then click Port Forwarding.
Forwarding The Port Forwarding page
opens with the current rules displayed.

©2021 Verizon. All Rights Reserved

Firewall

2. To create a new rule, enter the application name, configure

its inbound and outbound port numbers, then select the
protocol.
3. To schedule the rule, select either Always or User Defined in
the Schedule list box.
4. Click Add to list.
list The rule displays in the Rules List section.
5. Click Apply changes to save changes.

6.0e/ PORT TRIGGERING

Port triggering can be described as dynamic port forwarding. By
setting port triggering rules, inbound traffic arrives at a specific
network host using ports that are different than those used for
outbound traffic. The outbound traffic triggers the ports where the
inbound traffic is directed.
For example, a gaming server is accessed using UDP protocol on
port 2222. The gaming server then responds by connecting the
user using UDP on port 3333, when a gaming session is initiated.
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87

In this case, port triggering must be used since it conflicts with the
following default firewall settings:
• Firewall blocks inbound traffic by default.
• Server replies to your Verizon Router IP, and the connection is
not sent back to the host since it is not part of a session.
To resolve the conflict, a port triggering entry must be defined,
which allows inbound traffic on UDP port 3333 only after a network
host generated traffic to UDP port 2222. This results in your
Verizon Router accepting the inbound traffic from the gaming
server and sending it back to the network host which originated the
outgoing traffic to UDP port 2222.
To configure port triggering:
1. From the Advanced menu, select Firewall and then click Port
Triggering.
Triggering

©2021 Verizon. All Rights Reserved

Firewall

2. To add a service as an active protocol, enter the application

name, configure its inbound and outbound (triggered/
forwarded) port range, then select the protocol.
3. To schedule the rule, select either Always or User Defined in
the Schedule list box.
4. Click Add to list.
list The rule displays in the Rules List section.
5. Click Apply changes to save changes.

6.0f/ DMZ HOST

DMZ Host allows a single device on your primary network to be
fully exposed to the internet for special purposes like internet
gaming.
Warning: Enabling DMZ Host is a security risk. When a device
on your network is a DMZ Host, it is directly exposed to the
internet and loses much of the protection of the firewall. If it is
compromised, it can also be used to attack other devices on your
primary network.
Follow these steps to designate a device on your primary network
as a DMZ Host:
1. From the Advanced menu, select Firewall and then click
DMZ Host.
Host
2. Select Enable for the DMZ Host.
3. Enter the IP address or select the MAC address of the
device you want to designate as the DMZ Host.
4. Click Apply changes to save changes.
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6.0g/ SIP ALG

SIP ALG (Application Level Gateway) - supports various multiple
application protocols by allowing dynamic ephemeral TCP/ UDP
ports to communicate with the known ports which a particular client
application (such as FTP, VoIP service, net meeting or streaming
media) requires.
To enable the SIP ALG settings:
1. From the Advanced menu, select Firewall and then click SIP
ALG.
ALG
2. Move the selector to on
3. Click Apply changes to save changes.

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Firewall

6.0h/ StATIC NAT

Static NAT allows devices located behind a firewall that is
configured with private IP addresses to appear to have public IP
addresses to the internet. This allows an internal host, such as a
web server, to have an unregistered (private) IP address and still be
accessible over the internet.
To configure static NAT:
1. From the Advanced menu, select Firewall and then click
Static NAT.
NAT
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2. To create a static NAT, select a source address in the Local

Host field.
3. Enter the Public IP Address.
Address
4. If using port forwarding, select the Port Fwd check box.
5. Click Add to list.
list The rule displays in the Rules List section.
6. Click Apply changes to save changes.
7. Repeat these steps to add additional static IP addresses.

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Firewall

6.0i/ IPV6 PINHOLES

The IPv6 Pinhole feature of the Verizon Router allows an
application to send incoming packets for a certain port number to
the destination computer by setting up the rule of authorization.
To configure the rules:
1. From the Advanced menu, select Firewall and then click
IPv6 Pinhole.
Pinhole

2. Select external and internal host, protocol and the

application port type.
3. To schedule the rule, select either Always or User Defined in
the Schedule list box.
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4. Click Add to list.

list The screen displays opened pinhole port
and its status. It shows the IP addresses of remote device
and connected device on your network.
5. Click Apply changes to save changes.

6.1/ UTILITIES
You can access the following advanced settings:
• Diagnostics – performs diagnostic tests.
• Save and Restore – resets your Verizon Router to its default
settings.
• Reboot Router – restarts your Verizon Router.
• MAC Cloning – clones the MAC address.
• ARP Table – displays active devices with their IP and MAC
addresses.
• NDP (Neighbor Discovery Protocol) Table – displays active
devices with their IPv6 and MAC addresses of DHCP
connection.
• Users – creates and manages remote users.
• Remote Administration – enable remote configuration of your
Verizon Router from any internet-accessible computer.
• LED Brightness - controls the Router Status LED light to either
dim or brighten, and sets the dimming time of the LED light.

©2021 Verizon. All Rights Reserved

Utilities

6.1a/ DIAGNOSTICS
You can use diagnostics to test network connectivity.
To diagnose network connectivity:
1. From the Advanced menu, select Utilities.
2. Select Diagnostics in the Utilities section.
3. To ping an IP address, enter the IP address or domain name
in the Destination field and click Go
Go.

The diagnostics will display the number of pings, status,

packets sent, and round trip time.
If no diagnostic status displays, click refresh in your web
browser.
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6.1b/ SAVE AND RESTORE

You can use this functionality to save and load configuration
files. These files are used to backup and restore the current
configuration of your Verizon Router.
Only configuration files saved on a specific Verizon Router can be
applied to that Verizon Router. You cannot transfer configuration
files between Verizon Routers.
Warning: Manually editing a configuration file can cause your
Verizon Router to malfunction or become completely inoperable.
Save Options
To save the configuration file:
1. Select Save & Restore in the Utilities section.

©2021 Verizon. All Rights Reserved

Utilities

2. Select Save to router and your Verizon account or Save

as file to save the current configuration, then click Save as
configuration.
configuration
3. If you select Save as file,
file the configuration file is saved to
you web browser’s download folder.
Restore Options
You can restore your configuration settings to your Verizon Router
factory default settings. Restoring the default settings erases the
current configuration, including user defined settings and network
connections. All connected DHCP clients must request new IP
addresses. Your Verizon Router must restart.
Prior to restoring the factory defaults, you may want to save your
current configuration to a file. This allows you to reapply your
current settings and parameters to the default settings, as needed.
Note: When restoring defaults, the setting and parameters of your
Verizon Router are restored to their default values. This includes
the administrator password. A user-specified password will no
longer be valid.
To backup your Verizon Router’s settings:
1. Select Save & Restore in the Utilities section.
2. To take a backup of the current settings, click Automated
Backups or Manual Backup.
Backup You will be prompted to save a
file with the extension “.enc”.
3. Click Backup to begin the configuration backup process.
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To restore your Verizon Router’s factory default settings:

1. Select Save & Restore in the Utilities section.
2. Click Factory Defaults.
Defaults

• Default Settings – will erase all router settings including

user settings for SSID and Passwords.
• Default Settings except current user settings – will erase
all router settings but will retain the user settings for SSID
and passwords.
3. Click Restore configuration button. The factory default
settings are applied and your Verizon Router restarts. Once
complete, the Login page for the First Time Easy Setup
Wizard displays.

©2021 Verizon. All Rights Reserved

Utilities

To load the configuration file:

1. Select Save & Restore in the Utilities section.
2. To load a previously saved configuration file, click choose
file.
file
3. Browse to the location of the file, and click Restore
configuration button to begin the configuration uploading
process.
4. Accessing the Verizon app or the My Verizon account also
allows you to restore the previously saved settings. Click
Restore From Account and select Go to Apple App Store/
Go to Google Play Store to restore the saved settings to the
router.
5. Click Restore configuration button. Your Verizon Router will
automatically restart with that configuration.

6.1c/ REBOOT Verizon Router

Warning: Only select Reboot Router if instructed to do so by
Verizon support.
You can reboot your Verizon Router using the Reboot Router Only
feature. Refer to 1.3b/ REAR PANEL for power button options.
To reboot your Verizon Router using the user interface:
1. Select Reboot Router in the Utilities section.
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2. To reboot, click Reboot Device.

Device Your router will reboot. This
may take up to a minute.
3. To access your Verizon Router user interface, refresh your
web browser.
4. After the Router Status LED on the front panel turns solid
white, you will automatically be sent to the web browser login
page.

6.1d/ MAC CLONING

A MAC address is a hexadecimal code that identifies a device on a
network. All networkable devices have a unique MAC address.
When replacing a network device on your Verizon Router, you can
simplify the installation process by copying the MAC address of the
existing device to your Verizon Router.
To copy the MAC address of the existing device:
1. Select MAC Cloning in the Utilities section.

©2021 Verizon. All Rights Reserved

Utilities

2. In the To physical address field, enter the MAC address of

your new device.
3. To locate the MAC address, refer to the documentation
from the device manufacturer.
4. Click Apply to save changes.

6.1e/ ARP TABLE

You can view the IPv4 and MAC addresses of each DHCP
connection.
To view the IPv4 and MAC addresses for each device: select ARP
Table in the Utilities section.
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6.1f/ NDP TABLE

You can view the IPv6 and MAC addresses of each DHCP
connection.
To view the IPv6 and MAC addresses for each device: select NDP
(Neighbor Discovery Protocol ) Table in the Utilities section.

©2021 Verizon. All Rights Reserved

Utilities

6.1g/ USERS
You can view the users that can currently access your Wi-Fi
network. In addition, you can modify their login password and name
as well as manage the number of unsuccessful login attempts a
user can enter before your Verizon Router temporarily denies all
further login attempts by that user.
To view users:
1. Select Users in the Utilities section.

2. In the Login Configuration section, enter the maximum

number of unsuccessful login attempts.
3. To edit usernames and passwords, click the Edit in the
Action column. The Edit User Settings page displays.
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4. Edit the Full name, User name and set a new password.
5. To add a new user, specify the following parameters:
• Full Name - name of the user.
• User Name – name the user enters to remotely access
the home or office network. This field is case-sensitive.
6. Verify the level of access for the user in the Permissions
field.
7. Click Apply changes to save changes. The Users page opens
with the user information displayed.

©2021 Verizon. All Rights Reserved

Utilities

6.1h/ REMOTE ADMINISTRATION

Caution: Enabling Remote Administration places your
Verizon Router network at risk from outside attacks.
You can access and control your Verizon Router not only from
within the local network, but also from the internet using Remote
Administration.
Administration
You can allow incoming access to the following:
• Allow incoming WAN Access to Web Management - used to
obtain access to your Verizon Router’s UI and gain access to all
settings and parameters through a web browser.
• Diagnostic Tools - used for troubleshooting and remote system
management by a user or Verizon.
Web Management remote administration access may be used
to modify or disable firewall settings. Web Management services
should be activated only when absolutely necessary.
To enable remote administration:
1. Select Remote Administration.
Administration
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2. To enable access, select the check box.

3. To remove access, clear the check box.
4. Click Apply changes to save changes.

©2021 Verizon. All Rights Reserved

Utilities

6.1i/ LED BRIGHTNESS

The Verizon Router allows yout to set the LED brightness to turn
Off (0%) or stay bright (50% or 100%) using the user interface.
To control the LED brightness:
1. Select LED Brightness in the Utilities section.

2. Slide the bar to adjust the brightness of the LED.

3. Click Apply changes to save changes.
Note: The light will activate again on status changes like WPS
pairing or loss of connection.
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6.2/ NETWORK SETTINGS

You can configure the following network settings:
• Network Objects – defines a group, such as a group of
computers.
• Network Connections – displays and manages the details of a
specific network connection.
• Universal Plug and Play (UPnP) – checks the validity of all UPnP
services and rules.
• Port Forwarding Rules – displays port forwarding rules.
• IPv6 – enables IPv6 support.
• Routing – manages the routing and IP address distribution rules.
• IPv4/IPv6 Address Distribution - adds computers configured as
DHCP clients to the network.
• Port Configuration – sets up the Ethernet ports as either full- or
half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps.

6.2a/ NETWORK OBJECTS

Network objects define a group, such as a group of computers, on
your Verizon Router network by MAC address, IP address, and/
or host name. The defined group becomes a network object. You
can apply settings, such as configuring system rules, to all devices
defined in the network object.

©2021 Verizon. All Rights Reserved

Network Settings

For example, instead of setting the same website filtering

configuration individually to five computers one at a time, you can
define the computers as a network object. Website filtering can
then be simultaneously applied to all the computers.
You can use network objects to apply security rules based on host
names, instead of IP addresses. This is useful since IP addresses
change from time to time. In addition, you can define network
objects according to MAC address to make the rule application
more persistent against network configuration settings.
To define a network object:
1. From the Advanced menu, select Network Settings.
2. Select Network Objects in the Network Settings section.

3. To define a network object, click Add new.

new The Edit Network
Objects page displays.
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4. In the Description field, enter a name for the network object.

5. Click Add
Add. The Edit Item page displays.

6. Select and configure the type of network object as IP

address, IP subnet, IP range, MAC address, host name, or
DHCP option, and click Apply to save changes.
7. Repeat the above steps to create additional network objects.
8. When complete, click Apply changes to save changes.

©2021 Verizon. All Rights Reserved

Network Settings

6.2b/ NETWORK CONNECTIONS

Caution: The settings described in this chapter should only be
configured by experienced network technicians. Changes could
adversely affect the operation of your router and your local
network.
To view the network connections:
1. From the Advanced menu, select Network Settings from the
left pane and then click Network Connections.

2. To view and edit the details of a specific network

connection, click the hyperlinked name or the action
icon. The following sections detail the types of network
connections that you can view.
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NETWORK (HOME/OFFICE) CONNECTION

You can view the properties of your local network. This connection
is used to combine several network interfaces under one virtual
network. For example, you can create a home/office network
connection for Ethernet and other network devices.
Note: When a network connection is disabled, the underlying
devices formerly connected to it will not be able to obtain a new
DHCP address from that Verizon Router network interface.
To view the connection:
1. On the Network Connections page, click the Network
(Home/Office) connection link. The Network (Home/ Office)
Properties page displays.

©2021 Verizon. All Rights Reserved

Network Settings

2. To rename a network connection, enter the new network

name in the Name field.
3. Click Save to save the changes.

CONFIGURING THE HOME/OFFICE NETWORK

To configure the network connection:
1. In the Network (Home/Office) Properties page, click
Settings. The configuration page displays.
Settings
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Network Settings

2. Configure the following sections, as needed.

General
In the General section, verify the following information:
• Status - displays the connection status of the network.
• Connection Type - displays the type of connection
interface.
• Physical Address - displays the physical address of the
network card used for the network.
• MTU - displays the Maximum Transmission Unit (MTU)
indicating the largest packet size permitted for internet
transmissions:
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– Automatic: sets the MTU (Maximum Transmission

Automatic
Unit) at 1500.
– Automatic by DHCP:
DHCP sets the MTU according to the
DHCP connection.
– Manual: allows you to manually set the MTU.
Manual
• Internet Protocol
In the Internet Protocol section, specify one of the
following:
– No IPv4 Address:
Address the connection has no IP address.
This is useful if the connection operates under a
bridge.
– Obtain an IPv4 Address Automatically:
Automatically the network
connection is required by Verizon to obtain an IP
address automatically. The server assigning the IP
address also assigns a subnet mask address, which
can be overridden by entering another subnet mask
address.
– Use the Following IP Address:
Address the network connection
uses a permanent or static IP address and Subnet
Mask address, provided by Verizon or experienced
network technician.

©2021 Verizon. All Rights Reserved

Network Settings

Bridge
In the Bridge section of the Network (Home/Office) Properties,
Properties you
can configure the various LAN interfaces.
Caution: Do not change these settings unless specifically
instructed to by Verizon. Changes could adversely affect the
operation of your Verizon Router and your local network.
Verify the following information:
• Status – displays the connection status of a specific
network connection.
• Action – contains an Edit hyperlink that, when clicked,
generates the next level configuration page for the
specific network connection or network device.

IP Address Distribution
The IP Address Distribution section is used to configure the
Dynamic Host Configuration Protocol (DHCP) server parameters of
your Verizon Router.
Once enabled and configured, the DHCP server automatically
assigns IP addresses to any network devices which are set to
obtain their IP address dynamically.
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If DHCP Server is enabled on your Verizon Router, configure the

network devices as DHCP Clients. There are 2 basic options in this
section: Disabled and DHCP Server.
Server
To set up the Verizon Router’s network bridge to function as a
DHCP server:
1. In the IP Address Distribution section, select the DHCP
server. Once enabled, the DHCP server provides automatic
server
IP assignments (also referred to as IP leases) based on the
preset IP range defined below.
• Start IP Address – Enter the first IP address in the IP
range that the Verizon Router will automatically begin
assigning IP addresses from. Since your Verizon Router’s
IP address is 192.168.1.1, the default Start IP Address is
192.168.1.2.
• End IP Address – Enter the last IP address in the IP range
that the Verizon Router will automatically stop the IP
address allocation at. The maximum end IP address range
that can be entered is 192.168.1.254.
2. If Windows Internet Naming Service (WINS) is being used,
enter the WINS Server address.
3. In the Lease Time in Minutes field, enter the amount of time
a network device is allowed to connect to the Verizon Router
with its currently issued dynamic IP address.

©2021 Verizon. All Rights Reserved

Network Settings

IP Address Distribution According to DHCP option 60 (vendor

class Identifier)
DHCP vendor class is related to DHCP option 60 configuration
within the router. Adding option 60 configurations allows a
particular vendor to get a lease from a specified pool of addresses..
Click Save Changes to save changes.

Routing Table
You can configure your Verizon Router to use static or dynamic
routing.
• Static routing – specifies a fixed routing path to neighboring
destinations based on predetermined metrics.
• Dynamic routing – automatically adjusts how packets travel
on the network. The path determination is based on network/
device reachability and the status of the network being traveled.
To configure routing:
1. In the Routing Table section, click Add new route button to
display and modify the new route configuration page.
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2. To save your changes click Apply

Apply.

WI-FI ACCESS POINT CONNECTION

A Wi-Fi Access Point network connection allows Wi-Fi devices to
connect to the local area network (LAN) using the 2.4 GHz, 5 GHz
or 6 GHz Wi-Fi network.
Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi
network will be disconnected from the LAN network and internet.
To view the connection settings:
1. From the Advanced menu, select Network Settings from the
left pane and then click Network Connections.
2. On the Network Connections page, click the Network
(Home/Offiffice) connection link. The Network (Home/
Offiffice) Properties page displays.

©2021 Verizon. All Rights Reserved

Network Settings

3. To access the connection settings pages, click on the link of

any of the connections listed under Network name.
name

4. From the connection’s Enable Settings page, to enable or

disable the connection, move the selector to on or off.
off
5. To rename the connection, enter a name in the Name field.
6. Click Apply to save the changes.
7. Reboot your Verizon Router.

CONFIGURING Wi-Fi ACCESS POINT PROPERTIES

To configure the connection:
1. On the bottom of the Access Points specific Enable
Settings page, click Settings
Settings. The configuration page
displays.
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2. Verify the following information:

• Status - displays the connection status of the network.
• Network – displays the type of network connection.
• Connection Type - displays the type of connection
interface.
• Physical Address - displays the physical address of the
network card used for the network.
• MTU - specifies the largest packet size permitted for
internet transmissions:
– Automatic: set the MTU (Maximum Transmission Unit)
Automatic
at 1500.
– Automatic by DHCP:
DHCP sets the MTU according to the
DHCP connection.
– Manual: allows you to manually set the MTU.
Manual
3. Click Apply to save changes.

©2021 Verizon. All Rights Reserved

Network Settings

ETHERNET CONNECTION
You can view the properties of your Ethernet LAN connection
using an Ethernet cable inserted into one of your Verizon Router’s
Ethernet LAN ports.
To view the connection settings:
1. In the Network Connections page, click the Network(Home/
Office) connection link.
2. Next, to access the Ethernet properties page, click the
Ethernet link listed under the Underlying Device section.

3. To rename the network connection, enter the new name in

the Name field.
4. Click Apply to save changes.
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CONFIGURING ETHERNET PROPERTIES

To configure the connection:
1. In the Ethernet page, click Settings
Settings. The configuration page
displays.

2. Configure the following settings, as needed.

General
Verify the following information:
• Status - displays the connection status of the network.
• Network – displays the type of network connection.
• Connection Type - displays as Hardware Ethernet Switch.
Switch

©2021 Verizon. All Rights Reserved

Network Settings

• Physical Address - displays the physical address of the

network card used for the network.
• MTU - specifies the largest packet size permitted for
– Automatic sets the MTU (Maximum Transmission
Automatic:
Unit at 1500).
– Automatic by DHCP:
DHCP sets the MTU according to the
DHCP connection.
– Manual: allows you to manually set the MTU.
Manual
• HW Switch Ports - displays the status of each LAN port.
3. Click Apply to save the changes.

COAX
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To view the connection settings:

1. In the Network Connections page, click the Coax link.
2. From the connection’s Enable Settings page, to enable or
disable the connection, move the selector to on or off
off.
3. To rename the network connection, enter the new name in
the Name field.
4. Click Apply to save changes.

CONFIGURING COAX PROPERTIES

To configure the connection:
1. In the Coax page, click Settings
Settings. The configuration page
displays.

©2021 Verizon. All Rights Reserved

Network Settings

2. Configure the following settings, as needed.

General
Verify the following information:
• Status - displays the connection status of the network.
• Network – displays the type of network connection.
• Connection Type - displays the type of connection
interface.
• Physical Address - displays the physical address of the
network card used for the network.
• MTU - specifies the largest packet size permitted for
internet transmissions:
– Automatic sets the MTU (Maximum Transmission
Automatic:
Unit at 1500).

Coax Link
• Privacy - to set Privacy
Privacy, select the Enabled check box.
This causes all devices connected to the coaxial cable to
use the same password. This is recommended. To set the
password, enter the Coax Link password in the Manual
entry of privacy password field.
• To enable or disable the Coax link, click Enable or
Disable.
Disable
• To view the devices connected using the coaxial cable,
click the Go to LAN Coax Status link.
3. Click Apply to save changes.
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BROADBAND CONNECTION (ETHERNET)

You can view the properties of your broadband connection (your
connection to the internet). This connection may be via Ethernet
cable.
To view the connection settings:
1. In the Network Connections page, click the Broadband
Connection (Ethernet) link.

©2021 Verizon. All Rights Reserved

Network Settings

CONFIGURING BROADBAND CONNECTION

To configure the connection:
1. In the Broadband Connection (Ethernet) Properties page,
click Settings
Settings. The configuration page displays.
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©2021 Verizon. All Rights Reserved

Network Settings

2. Configure the following settings, as needed.

General
Verify the following information:
• Status - displays the connection status of the network.
• Network – displays the type of network connection.
• Connection Type - displays the type of connection
interface.
• Physical Address - displays the physical address of the
network card used for the network.
• MTU - specifies the largest packet size permitted for
internet transmissions:
– Automatic sets the MTU (Maximum Transmission
Automatic:
Unit at 1500).
– Automatic by DHCP:
DHCP sets the MTU according to the
DHCP connection.
– Manual: allows you to manually set the MTU.
Manual

6.2c/ UNIVERSAL PLUG AND PLAY

You can use Universal Plug and Play (UPnP) to support new
devices without configuring or rebooting your Verizon Router.
In addition, you can enable the automatic cleanup of invalid rules.
When enabled, this functionality verifies the validity of all UPnP
services and rules every five minutes. Old and unused UPnP
defined services are removed, unless a user-defined rule depends
on it.
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UPnP services are not deleted when disconnecting a computer

without proper shutdown of the UPnP applications, such as
messenger. Services may often not be deleted and eventually this
leads to the exhaustion of rules and services. No new services can
be defined. The cleanup feature locates the invalid services and
removes them, preventing services exhaustion.
To access this setting:
1. Select Universal Plug & Play in the Network Settings section.

2. To enable UPnP and allow UPnP services to be defined on

any network hosts, select the UPnP Enabled check box.
3. To enable automatic cleanup of invalid rules, select Enable
Automatic Cleanup of Old Unused UPnP Services check box.
4. Click Apply changes to save changes.

©2021 Verizon. All Rights Reserved

Network Settings

6.2d/ PORT FORWARDING RULES

You can view, modify, and delete port forwarding rules.
To access the rules:
1. Select Port Forwarding Rules in the Network Settings
section.

2. To create or edit a protocol rule, click the Add new or Edit

icon in the Action column. The Edit Service page displays.
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3. Modify the Service Name and Service Description,

Description as
needed.
4. To add server ports, click Add
Add.
5. To modify the current protocol, click the Edit icon in the
Action column. The Edit Service Server Ports page displays.

©2021 Verizon. All Rights Reserved

Network Settings

6. Enter the Protocol, Source Ports and Destination Ports,

Ports as
needed.
7. Click Apply to save changes.

6.2e/ IPV6
Use the IPv6 feature settings to enable, disable, or configure an
IPv6 Internet connection and IPv6 LAN settings.
1. To configure your network to use the IPv6 Internet
connection type, select IPv6 from the Advanced page to
display the IPv6 service options:
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2. Select Enable in the Enable IPv6 Support field. (Once IPv6 is

enabled the default setting will be IPv6 WAN as DHCPv6 and
IPv6 LAN as Stateless).
3. Select the appropriate IPv6 connection method from the
dropdown list (DHCPv6 or Static) to specify the method to
be used to obtain your WAN IPv6 Address.
4. Click Apply changes to have changes take effect.
Note: The Internet IPv6 service is required for this feature to
work over the internet.
5. To disable the IPv6 service, click on the Disable option in the
Enable IPv6 Support field.
6. Click Apply changes to have changes take effect.

©2021 Verizon. All Rights Reserved

Network Settings

Once configured using valid IPv6 WAN and LAN configurations, you
should not see any errors when you click on the Apply changes
button and the Status page on the main menu will reflect the
router’s new IPv6 address.
You should also see the IPv6 address for all IPv6 supported
devices on your local network displayed on the Basic
Basic/Devices
Devices/
Devices page by selecting Expanded List from the dropdown list.

Static - WAN IPv6 Address Connection

The IPv6 WAN Static configurations are IPv6 settings that you
enter manually. These specific IPv6 addresses and settings are not
expected to change frequently.
1. To configure IPv6 WAN Static mode, select the Static option
on the IPv6 Configuration Control page as shown below:
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2. Specify the Static method to be used to obtain your WAN

IPv6 Address by entering:
• IPv6 WAN Configuration (select Static)
• Assigned Prefix (A numeric value between 16 and 128)
• IPv6 WAN Address
• Default Gateway:
Gateway Verizon Router
• IPv6 (Primary) DNS Address 1
• IPv6 (Secondary) DNS Address 2
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

©2021 Verizon. All Rights Reserved

Network Settings

Static WAN with LAN IPv6 Stateful Settings

1. To configure IPv6 LAN Stateful mode with Static
WAN, select the Stateful (DHCPv6) option on the IPv6
Configuration Control page as shown below:

2. Specify the Stateful (DHCPv6) settings to be used to assign

LAN IPv6 addresses by entering the following details:
• IPv6 LAN Configuration (select Stateful from the
dropdown list)
• LAN Prefix (automatically populated)
• IPv6 LAN Address (automatically populated)
• DHCPv6 Client Address Range (start and end)
• LAN Link Local Address (automatically populated)
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• Subnet ID - set the site topology for your internal site

• Router Advertisement Lifetime (minutes between 0-150)
• IPv6 Address Lifetime (minutes between 3-150)
• Option: Allow ICMPv6 Echo Request for LAN devices
using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

Static WAN with LAN IPv6 Stateless Settings

1. To configure IPv6 LAN Stateless mode with Static WAN,
select the Stateless option on the IPv6 Configuration Control
page as shown below:

©2021 Verizon. All Rights Reserved

Network Settings

2. Specify the settings to be used to assign LAN IPv6

addresses by entering the following details:
• IPv6 LAN Configuration (select Stateless from the
dropdown list)
• LAN Prefix (automatically populated)
• IPv6 LAN Address (automatically populated)
• LAN Link Local Address (automatically populated)
• Subnet ID - set the site topology for your internal site
• Router Advertisement Lifetime (minutes between 0-150)
• Option: Allow ICMPv6 Echo Request for LAN devices
using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

DHCPv6 PD - WAN IPv6 Address Connection

The IPv6 WAN DHCPv6 configurations are IPv6 settings that you
enter that will allow your IPv6 connection to be updated by the ISP
as needed.
1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the
DHCPv6-PD option on the IPv6 Configuration Control page
as shown below:
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2. Check to either Obtain IPv6 DNS Server address

automatically, or Use the following IPv6 DNS Server
automatically
addresses
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

DHCPv6 WAN with LAN IPv6 Stateful (DHCPv6) Settings

1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the
Stateful (DHCPv6) option on the IPv6 Configuration Control
page as shown below:

©2021 Verizon. All Rights Reserved

Network Settings

2. Specify the Stateful (DHCPv6) settings to be used to assign

LAN IPv6 addresses by entering the following details:
• IPv6 LAN Configuration (select Stateful from the
dropdown list)
• LAN Prefix (automatically populated)
• IPv6 LAN Address (automatically populated)
• DHCPv6 Client Address Range (start and end)
• LAN Link Local Address (automatically populated)
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• Subnet ID - set the site topology for your internal site

• Router Advertisement Lifetime (minutes between 0-150)
• IPv6 Address Lifetime (minutes between 3-150)
• Option: Allow ICMPv6 Echo Request for LAN devices
using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

DHCPv6 WAN with LAN IPv6 Stateless Settings

1. To configure IPv6 LAN Stateless mode with DHCPv6 WAN,
select the Stateless option on the IPv6 Configuration Control
page as shown below:

©2021 Verizon. All Rights Reserved

Network Settings

2. Specify the settings to be used to assign LAN IPv6

addresses by entering the following details:
• IPv6 LAN Configuration (select Stateless from the
dropdown list)
• LAN Prefix (automatically populated)
• IPv6 LAN Address (automatically populated)
• LAN Link Local Address (automatically populated)
• Subnet ID - set the site topology for your internal site
• Router Advertisement Lifetime (minutes between 0-150)
• Option: Allow ICMPv6 Echo Request for LAN devices
using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

LAN IPv6 Configuration without An IPv6 WAN Connection

1. To configure IPv6 to use either the IPv6 LAN Stateful
or Stateless mode without using an IPv6 Internet
WAN connection, select the None option on the IPv6
Configuration Control page.
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2. After entering all appropriate IPv6 settings, click Apply

changes to have changes take effect.

LAN IPv6 Stateful (DHCPv6) with No WAN Settings

1. To configure IPv6 LAN Stateful mode with No WAN
connection, select the Stateful option on the IPv6
Configuration Control page as shown below:

©2021 Verizon. All Rights Reserved

Network Settings

2. Specify the Stateful (DHCPv6) settings to be used to assign

LAN IPv6 addresses by entering the following details:
• IPv6 LAN Configuration (select Stateful from the
dropdown list)
• LAN Prefix (automatically populated)
• IPv6 LAN Address (automatically populated)
• DHCPv6 Client Address Range (start and end)
• LAN Link Local Address (automatically populated)
• Subnet ID - set the site topology for your internal site
• Router Advertisement Lifetime (minutes between 0-150)
• IPv6 Address Lifetime (minutes between 3-150)
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• Option: Allow ICMPv6 Echo Request for LAN devices

using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

LAN IPv6 Stateless with No WAN Settings

1. To configure IPv6 LAN Stateless mode with No WAN
connection, select the Stateless option on the IPv6
Configuration Control page as shown below:

2. Specify the settings to be used to assign LAN IPv6

addresses by entering the following details:
• IPv6 LAN Configuration (select Stateless from the
dropdown list)

©2021 Verizon. All Rights Reserved

Network Settings

• LAN Prefix (automatically populated)

• IPv6 LAN Address (automatically populated)
• LAN Link Local Address (automatically populated)
• Subnet ID - set the site topology for your internal site
• Router Advertisement Lifetime (minutes between 0-150)
• Option: Allow ICMPv6 Echo Request for LAN devices
using their Global IPv6 Address from WAN side -
requesting an IPv6 address from any available DHCPv6
servers available on the ISP
3. After entering all appropriate IPv6 settings, click Apply
changes to have changes take effect.

6.2f/ ROUTING SETTINGS

You can view the routing and IP address distribution rules as well
as add, edit, or delete the rules.

Routing Table
To view the rules:
1. Select Routing in the Network Settings section.
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2. To add a new Route, click New Route.

Route

3. Specify the following parameters:

• Routing Entry - select the IP address type.
• Name – the network connection type.

©2021 Verizon. All Rights Reserved

Network Settings

• Destination - enter the destination IP of the destination

host, subnet address, network address, or default route.
The destination for a default route is 0.0.0.0.
• Netmask – enter the network mask. This is used in
conjunction with the destination to determine when a
route is used.
• Gateway – enter the IP address of your Verizon Router.
• Metric – enter a measurement preference of the route.
Typically, the lowest metric is the most preferred route.
If multiple routes exist to a specific destination network,
the route with the lowest metric is used.
4. Click Apply changes to save changes.

Internet Group Management Protocol (IGMP)

IGMP allows for managing a single upstream interface and multiple
downstream interfaces of the IGMP/MLD (Multicast Listener
Discovery)-based forwarding. This function enables the system
to send IGMP host messages on behalf of hosts that the system
discovers through standard IGMP interfaces. Also, IGMP snooping
allows an Ethernet switch to “listen in” on the IGMP conversation
between hosts and routers, while IGMP querier will send out
periodic IGMP queries.
To enable this function:
1. Choose the IGMP interfaces by clicking on the checkboxes
on the screen.
2. Click Apply changes to save changes.
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6.2g/ IPV4 ADDRESS DISTRIBUTION

You can easily add computers configured as DHCP clients to the
network. The DHCP server provides a mechanism for allocating IP
addresses to these hosts and for delivering network configuration
parameters to the hosts.
For example, a client (host) sends a broadcast message on the
network requesting an IP address for itself. The DHCP server
then checks its list of available addresses and leases a local IP
address to the host for a specific period of time and simultaneously
designates this IP address as taken. At this point, the host is
configured with an IP address for the duration of the lease.
The host can renew an expiring lease or let it expire. If it renews a
lease, the host receives current information about network services,
as it did during the original lease, allowing it to update its network
configurations to reflect any changes that occurred since the first
connection to the network.
If the host wishes to terminate a lease before its expiration, it sends
a release message to the DHCP server. This makes the IP address
available for use by other hosts.
The DHCP server performs the following functions:
• Displays a list of all DHCP host devices connected to your
Verizon Router
• Defines the range of IP addresses that can be allocated in the
network
• Defines the length of time the dynamic IP addresses are
allocated
©2021 Verizon. All Rights Reserved
Network Settings

• Provides the above configurations for each network device and

can be configured and enabled or disabled separately for each
network device
• Assigns a static lease to a network computer to receive the
same IP address each time it connects to the network, even if
this IP address is within the range of addresses that the DHCP
server may assign to other computer
• Provides the DNS server with the host name and IP address of
each computer connected to the network
To view a summary of the services provided by the DHCP server:
1. Select IPv4 Address Distribution in the Network Settings
section.

2. You can edit the DHCP server settings for a device. On the
IPv4 Address Distribution page, click the Edit icon in the
Action column. The DHCP Settings page opens with the
device information displayed.
3. To enable the DHCP server, select DHCP Server in the IPv4
Address Distribution field.
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4. Once enabled, the DHCP server provides automatic IP

assignments (IP leases) based on the preset IP range
defined below.

5. To configure the DHCP server, complete the following fields:

• Start IP Address – enter the first IP address that your
Verizon Router will automatically begin assigning IP
addresses from. Since your Verizon Router’s default IP
address is 192.168.1.1, the default start IP address should
be 192.162.1.2.
• End IP Address – enter the last IP address that your
Verizon Router will stop at for the IP address allocation.
The maximum end IP address range that can be entered
is 192.168.1.254.

©2021 Verizon. All Rights Reserved

Network Settings

• WINS Server – determines the IP address associated

with a network device.
• Lease Time in Minutes – assigns the amount of time in
minutes that each device is assigned an IP address by
the DHCP server when it connects to the network.
When the lease expires, the server determines if the
computer has disconnected from the network. If it has,
the server may reassign this IP address to a newly
connected computer.
6. Click Apply to save changes.

IPv4 Address Distribution According to DHCP option 60 (Vendor

Class Indentifier)
DHCP vendor class is related to DHCP option 60 configuration
within the router. User can add option 60 configurations such that
particular vendor can get lease from a specified pool of address.
The existing vendor class ID, IP address, MAC address and QoS
are shown on the screen above.

DHCP Connection List

You can view a list of the connections currently assigned and
recognized by the DHCP server.
To view a list of computers:
1. On the IPv4 Address Distribution page, click Connection
List.
List
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2. To define a new static connection with a fixed IP address,

click Add static connection.
connection

3. Enter the host name.

4. Enter the fixed IP address to be assigned.
5. Enter the MAC address of the network interface of the
computer used with this DHCP static connection.
6. Click Apply to save changes.

©2021 Verizon. All Rights Reserved

Network Settings

6.2h/ IPV6 ADDRESS DISTRIBUTION

To view a summary of the services provided by the DHCP server:
1. Select IPv6 Address Distribution in the Network Settings
section.

2. You can edit the DHCP server settings for a device. On the
IPv6 Address Distribution page, click the Edit icon in the
Action column. The DHCP Settings page opens with the
device information displayed.
3. To configure the DHCP server complete the following fields:
• Start IPv6 Address – the starting IPv6 address in the
consecutive list of addresses that makes up this LAN
pool for the DHCPv6 server.
• End IPv6 Address – the ending IPv6 address in the
consecutive list of addresses that makes up this LAN
pool for the DHCPv6 server.
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• Lease Time in Minutes – assigns the amount of time in

minutes that each device is assigned an IP address by the
DHCP server when it connects to the network.
When the lease expires, the server determines if the
computer has disconnected from the network. If it has,
the server may reassign this IP address to a newly
connected computer.
4. Click Apply to save changes.

DHCP Connection List

You can view a list of the connections currently assigned and
recognized by the DHCP server.
To view a list of computers:
1. On the IPv6 Address Distribution page, click Connection List.
List
2. To define a new static connection with a fixed IP address,
click Add static connection.
connection
3. Enter the host name.
4. Enter the fixed IP address to be assigned.
5. Enter the MAC address of the network interface of the
computer used with this DHCP static connection.
6. Click Apply to save changes.

©2021 Verizon. All Rights Reserved

Network Settings

6.2i/ PORT CONFIGURATION

Ethernet port configuration allows you to set up the Ethernet ports
as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or
1000 Mbps.
To configure the ports:
1. Select Port Configuration in the Network Settings section.

2. To emulate the speed and duplex configuration of the port

with which it’s communicating, select Auto or select the port
speed and duplicity.
3. Click Apply changes to save changes.
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6.3/ DATE & TIME

You can configure the following settings:
• Date & Time Settings – sets the time zone and enables
automatic time updates.
• Scheduler Rules Settings – limits the activation of firewall rules
to specific time periods.

6.3a/ DATE & TIME SETTINGS

You can set the time zone and enable automatic time updates.
To configure the settings:
1. From the Advanced menu, select Date & Time.
2. Select Date & Time in the Date & Time section.

©2021 Verizon. All Rights Reserved

Date & Time

3. Select the local time zone. Your Verizon Router

automatically detects daylight saving times for selected
time zone.
4. In the Automatic Time Update section, select the Enabled
checkbox to perform an automatic time update.
5. Define the time server addresses by clicking Add
Add. The Time
Server Settings page displays.

6. Enter the IP address or domain name of the time server,

then click Apply changes to save changes.

6.3b/ SCHEDULER RULES

Scheduler Rules are used for limiting the activation of firewall rules
to specific time periods. The time periods are either for days of the
week or for hours of each day based on activity or inactivity.
To define a rule:
1. Verify that the date and time of your Verizon Router is
correct.
2. Select Scheduler Rules in the Date & Time section.
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3. Click Add
Add. The Set Rule Schedule page displays.

4. Enter the name of the rule, select the active or inactive days
of the week and the start and end time range.
5. Specify if the rule is active at the scheduled time or inactive
at the scheduled time.
6. Click Apply changes to save changes.

©2021 Verizon. All Rights Reserved

DNS Settings

6.4/ DNS SETTINGS

You can view and manage the DNS server host name and IP
address as well as add a new computer. The DNS server does not
require configuration.

6.4a/ DYNAMIC DNS

Typically, when connecting to the internet, your router is assigned
an unused public IP address from a pool, and this address changes
periodically.
Dynamic DNS allows a static domain name to be mapped to the
dynamic IP address, allowing a computer within your network to be
more easily accessible from the internet.
When using Dynamic DNS, each time the public IP address
changes, the DNS database is automatically updated with the new
IP address. In this way, even though the IP address changes often,
the domain name remains constant and accessible.
To set up dynamic DNS:
1. From the Advanced menu, select DNS Settings.
Settings
2. Select Dynamic DNS in the DNS Settings section.
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3. To set up a new entry, click the Add button.

4. Configure the following parameters:

• Host Name – enter the full domain name for your Dynamic
DNS domain.
• Provider – select the Dynamic DNS account provider from
the menu.

©2021 Verizon. All Rights Reserved

DNS Settings

• User Name – enter your user name for your Dynamic

DNS account.
• Password – enter the password for your Dynamic DNS
account.
• SSL Mode – select if your Dynamic DNS service supports
SSL.
5. Click Apply to save your changes.
To edit the host name or IP address:
1. In the Action column, click the Edit icon. The DNS Entry
page displays.
2. Edit the settings.
3. Click Apply to save the changes.

6.4b/ DNS SERVER

You can edit the host name and/or IP address, if the host was
manually added to the DNS table. If not, you can only modify the
host name.
To access the DNS server:
1. Select DNS Server in the DNS section.
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2. To disable DNS rebind protection, untick the checkbox of

Enable DNS Rebind Protection.
Warning: Disabling this protection may create a risk of
cybersecurity attack to devices connected to this router.
3. To view and add computers stored in the DNS table, click
Add DNS Entry.
Entry The DNS Entry page displays.

©2021 Verizon. All Rights Reserved

Monitoring

4. In the Host Name field, enter the name of the computer,

then enter the IP address and click Apply to save changes.
5. Then the DNS Server page displays.
6. To edit the host name or IP address, click the Edit icon in
the Action column. The DNS Entry page displays. Edit the
host name and/or IP address.
7. To remove a host from the DNS table, click the Delete icon
in the Action column.
8. Click Apply changes to save changes.

6.5/ MONITORING
You can view the details and status of:
• System Logging
• Full Status/System wide Monitoring of Connections/Traffic
Monitoring
• Bandwidth Monitoring

6.5a/ SYSTEM LOGGING

System logging provides a view of the most recent activity of your
Verizon Router. In addition, you can view additional logs, such as
the security, advanced, firewall, WAN, DHCP, and LAN DHCP.
To view the system log:
1. From the Advanced menu, select Monitoring.
2. In the Monitoring section, click the System Logging link.
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3. To view a specific time of log event, click on the options

button.

4. Click Save to save changes.

©2021 Verizon. All Rights Reserved

Monitoring

5. To view a specific type of log event such as Security Log,

WAN DHCP Log, etc., click the appropriate link in the menu
on the top.
6. To update the data, click Refresh
Refresh.

6.5b/ SYSTEM-WIDE CONNECTIONS

You can view a summary of the monitored data collected for your
Verizon Router.
To view your Verizon Router’s full system status and traffic
monitoring data:
1. In the Monitoring section, click System-wide Connections.
Connections
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2. To modify the connection properties, click the individual

connection links.
3. To continuously refresh the page, click Automatic refresh on.
on

©2021 Verizon. All Rights Reserved

System Settings

6.5c/ BANDWIDTH MONITORING

You can view and monitor the recorded bandwidth usage measured
in Kbps.
To view the bandwidth:
1. In the Monitoring section, select Bandwidth Monitoring.
Monitoring

2. To refresh the page, click Refresh

Refresh.
3. To continuously refresh the page, click Automatic refresh
on.
on

6.6/ SYSTEM SETTINGS

You can configure various system and management parameters.
To configure system settings:
1. From the Advanced menu, select System.
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©2021 Verizon. All Rights Reserved

System Settings

2. In the Router Status section, configure the following:

• Verizon Router’s Hostname – enter the host name or
URL address of your Verizon Router. Both names are the
same.
• Local Domain – view the local domain of the network.
3. In the Router section, configure the following by selecting
the check box:
• Automatic Refresh of System Monitoring Web Pages –
activates the automatic refresh of system monitoring
web pages.
• Prompt for Password when Accessing via LAN – causes
your Verizon Router to ask for a password when trying to
connect to the network.
• Warn User Before Configuration Changes – activates
user warnings before network configuration changes
take effect.
4. In the Session Lifetime field, specify the length of time
required before re-entering a user name and password after
your Verizon Router has been inactive.
5. In the Number of concurrent users that can be logged into
the router field, select the number of users that can access
your Verizon Router at the same time.
6. Select Remote Administration to configure the remote
administration to your Verizon Router.
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7. Enter the Primary HTTP Management Port.

Port
Refer to 6.1h Remote Administration for using this feature.
8. In the System Logging section, configure the following
system log options:
• Enable Logging – move the selector to on to activate
system logging.
• Remote System Notify Level – specify the type of
information, such as none, error, warning, and information,
received for remote system logging.
• Remote Security Notify Level – specify the type of
information, such as none, error, warning, and information,
received for remote system logging.
• Remote System Host IP Address – enter the IP address of
system log server for Security Logging messages.
9. In the DHCP Timeout section, specify the DHCP timeout.
10. Click Apply changes to save changes.

©2021 Verizon. All Rights Reserved

07 /
TROUBLE
SHOOTING

7.0 Troubleshooting Tips

7.1 Frequently Asked Questions
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This chapter lists solutions for issues

that may be encountered while using
your Verizon Router as well as frequently
asked questions.

Although the majority of the router’s

internet connectivity is automatic and
transparent, if an issue does occur
accessing the internet (e.g. complete
loss of connectivity, inability to access
services, etc.), you may need to take
additional steps to resolve the problem.

©2021 Verizon. All Rights Reserved

Troubleshooting Tips

Note: The advanced settings should only be configured by

experienced network technicians to avoid adversely affecting the
operation of your Verizon Router and your local network.

7.0/ TROUBLESHOOTING TIPS

7.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Verizon Router is
powered on and is connected to the internet. Check the Router
Status LED on the front of the Verizon Router. Be sure to refer
to the “1.3a/ FRONT PANEL” on page 9 to determine
status of the Verizon Router. Check the WAN cable connecting
your Verizon Router to the internet to make sure it is properly
connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the router portion of the Verizon Router
by manually pressing the ‘red’ reset power button on the rear
panel of the Verizon Router for 2-4 seconds (the Router Status
LED should go off) to begin rebooting your Verizon Router. Your
Verizon Router will begin rebooting and will return to service in
3 - 5 minutes depending on your network connection. Check
Router Status LED and if it is solid white, try again to access the
internet.
• If rebooting your router does not resolve your connection issue,
try power cycling the Verizon Router by unplugging the power
cable from the adapter or the wall and wait 2 minutes. During
the 2 min. wait period, also power cycle the network device (e.g.
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the computer, tablet, etc.) and then plug the power cable back
into the Verizon Router. After 3-5 minutes, recheck the Router
Status LED and try again to access the internet.

7.0b/ IF YOU ARE UNABLE TO CONNECT TO YOUR

Verizon Router USING WI-FI:
• Be sure your Wi-Fi device is within range of your Verizon Router;
move it closer to see if your connection improves.
• Check your network device’s Wi-Fi settings to be sure your
device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi
network and password (if using a Wi-Fi password) as configured
on your Verizon Router.
• Be sure you are connecting to the correct Wi-Fi network; check
to be sure you are using your Verizon Router’s SSID. In some
cases, if using a Wi-Fi password, you may need to enter the
Wi-Fi password into your network device again to be sure your
device accepts the password.
• Check to be sure you are running the latest software for your
network device.
• Try turning your network device’s Wi-Fi off and on, and try to
connect.
• If you have made any changes in your network settings and
turning your network device’s Wi-Fi off and on does not help, try
to restart your network device.
• You may need to turn the Wi-Fi settings from on to off, and back
to on again and apply the changes.
©2021 Verizon. All Rights Reserved
Troubleshooting Tips

• If you are still unable to access your Verizon Router, you may
need to try connecting to the Verizon Router using another
network device. If the issue goes away with another network
device, the issue is likely with that individual network device’s
configuration.

7.0c/ ACCESSING YOUR Verizon Router IF YOU ARE

LOCKED OUT
• If your Verizon Router connection is lost while making
configuration changes, a setting that locks access to your
Verizon Router’s UI may have inadvertently been activated.
The common ways to lock access to your Verizon Router are:
• Scheduler - If a schedule has been created that applies to the
computer over the connection being used, your Verizon Router
will not be accessible during the times set in the schedule.
• Access Control - If the access control setting for the computer
is set to block the computer, access to your Verizon Router is
denied.
To gain access, restore the default settings to your Verizon Router.

7.0d/ RESTORING YOUR Verizon Router’S DEFAULT

SETTINGS
There are two ways to restore your Verizon Router’s default
settings. It is important to note that after performing either
procedure, all previously save settings on your Verizon Router will
be lost.
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For additional information regarding the Restore Defaults feature,

refer to section 6.1/ Utilities/Save And Restore.
• Using the tip of a ballpoint pen or pencil, press and hold the
Reset button on the back of your Verizon Router for three
seconds.
• Access the UI and navigate to the Advanced Settings page.
Select the 6.1b Save and Restore option. After saving your
configuration, if desired, click the Restore Factory Defaults radio
button. For additional details, refer to the 6.1/ Utilities/Save And
Restore section of this guide.
Note: If you reset or reboot your Verizon Router, you may also need
to disconnect your Verizon Router’s power supply for a few minutes
(3 or more) and then reconnect the power cable. However, in order
to provide full synchronization to the coaxial network, disconnecting
and reconnecting the power may be required.

7.0e/ LAN CONNECTION FAILURE

To troubleshoot a LAN connection failure:
• Verify your Verizon Router is properly installed, LAN connections
are correct, and that the Verizon Router and communicating
network devices are all powered on.
• Confirm that the computer and Verizon Router are both on the
same network segment.
If unsure, let the computer get the IP address automatically by
initiating the DHCP function, then verify the computer is using

©2021 Verizon. All Rights Reserved

Troubleshooting Tips

an IP address within the default range of 192.168.1.2 through

192.168.1.254. If the computer is not using an IP address within the
correct IP range, it will not connect to your Verizon Router.
• Verify the subnet mask address is set to 255.255.255.0.

7.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR

IP ADDRESS
Verify the following:
• All computers are working properly.
• IP settings are correct.
• Verizon Router is on and connected properly.
• Verizon Router settings are the same as the computer.
For connections experiencing lag or a slow response:
• Check for other devices on the network utilizing large portions
of the bandwidth and if possible temporarily stop their current
utilization and recheck the connection.
• If lag still exists, clear the cache on the computer and if
still needed, unplug the Ethernet cable or disable the Wi-Fi
connection to the computer experiencing the slow connection
and then reconnect or enable the Wi-Fi connection and try the
connection again.
In rare cases you may also need to:
• Unplug the Ethernet cable to Verizon Router and restart the
Verizon Router, wait 1-2 mins. and insert the Ethernet cable
again.
 07 / TROUBLESHOOTING

181

• Under limited circumstances you may use a port forwarding

configuration on the router, based on the application you are
using (refer to the 6.0d/ Port Forwarding section or Verizon’s
support online help for more details).

7.0g/ ROUTER STATUS LED

The Router Status LED provides a visual display of the Verizon
Router’s current condition. Refer to the chart below for details.

Condition Status LED Color Verizon Router

Normal WHITE Normal operation (solid)
Router is booting (fast blink)
System restart (fast blink)
BLUE Pairing mode (slow blink)
WPS pairing successful (fast blink)
GREEN Wi-Fi has been turned off (solid)
Issue(s) YELLOW No internet connection (solid)
RED Hardware/System failure detected (slow
blink)
Overheating (fast blink)
System update error (fast blink)
WPS pairing failure (fast blink)
Power OFF Power off

©2021 Verizon. All Rights Reserved

Frequently Asked Questions

7.1/ FREQUENTLY ASKED QUESTIONS

7.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY
Verizon Router. HOW DO I ADD MORE COMPUTERS
OR DEVICES?
Plugging in an Ethernet hub or switch expands the number of ports
on your Verizon Router.
• Run a straight-through Ethernet cable from the Uplink port of
the new hub to the Verizon Router.
Use a crossover cable if there is no Uplink port/switch on your hub,
to connect to the Verizon Router.
• Remove an existing device from the Ethernet port on your
Verizon Router and use that port.

7.1b/ HOW DO I CHANGE THE PASSWORD ON MY

Verizon Router UI?
To change the password:
1. On the main screen, select Advanced
Advanced, then select Users in
the Utilities section.
2. Click the Edit in the Action column. The User Settings page
displays.
3. Edit the user name and set a new password.
 07 / TROUBLESHOOTING

183

7.1c/ IS THE WI-FI OPTION ON BY DEFAULT ON MY

Verizon Router?
Yes, your Verizon Router’s Wi-Fi option is activated out of the
box.

7.1d/ IS THE WI-FI SECURITY ON BY DEFAULT WHEN THE WI-FI

OPTION IS ACTIVATED?
Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is
printed on the sticker on the rear panel of your Verizon Router.

7.1e/ ARE MY Verizon Router’S ETHERNET PORTS AUTO-

SENSING?
Yes. Either a straight-through or crossover Ethernet cable can
be used.

7.1f/ CAN I USE AN OLDER WI-FI DEVICE TO CONNECT TO MY

Verizon Router?
Yes, your Verizon Router can interface with 802.11b, g, n, ac or ax
devices. Your Verizon Router also can be setup to handle only
n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of
the three.

©2021 Verizon. All Rights Reserved

Frequently Asked Questions

7.1g/ CAN MY WI-FI SIGNAL PASS THROUGH FLOORS, WALLS,

AND GLASS?
The physical environment surrounding your Verizon Router can
have a varying effect on signal strength and quality. The denser
the object, such as a concrete wall compared to a plaster wall,
the greater the interference. Concrete or metal reinforced
structures experience a higher degree of signal loss than those
made of wood, plaster, or glass.

7.1h/ HOW DO I LOCATE THE IP ADDRESS THAT MY

COMPUTER IS USING?
In Windows 7 or Windows 10, click the Windows button and
select Control Panel, then click View Network Status and Tasks.
In the next window, click Local Area Connection. In the Local
Area Network Connection Status window, click Details.
On Mac OS X, open System Preferences and click the Network
icon. The IP address displays near the top of the screen.
To find the IP address from the router GUI:
1. From the Basic menu, select Devices from the left pane..
2. Select Expanded List from the dropdown list to view
detailed IP address information for all connected devices.
 07 / TROUBLESHOOTING

185

7.1i/ I USED DHCP TO CONFIGURE MY NETWORK. DO I

NEED TO RESTART MY COMPUTER TO REFRESH MY IP
ADDRESS?
No. In Windows 7, Windows 10 and OSX, unplug the Ethernet
cable or Wi-Fi card, then plug it back in.

7.1j/ I CANNOT ACCESS MY Verizon Router UI. WHAT

SHOULD I DO?
If you cannot access the UI, verify the computer connected
to your Verizon Router is set up to dynamically receive an IP
address.

7.1k/ I HAVE A FTP OR WEB SERVER ON MY NETWORK. HOW

CAN I MAKE IT AVAILABLE TO USERS ON THE INTERNET?
For a web server, enable port forwarding for port 80 to the IP
address of the server. Also, set up the web server to receive
that port. Configuring the server to use a static IP address is
recommended.
For a FTP server, enable port forwarding for port 21 to the IP
address of the server. Also, set up the web server to receive
that port. Configuring the server to use a static IP address is
recommended.

©2021 Verizon. All Rights Reserved

Frequently Asked Questions

7.1l/ HOW MANY COMPUTERS CAN BE CONNECTED

THROUGH MY Verizon Router?
Your Verizon Router is capable of 254 connections, but we
recommend having no more than 132 connections. As the
number of connections increases, the available speed for each
computer decreases.
08 /
SPECIFICATIONS

8.0 General Specifications

8.1 LED Indicators
8.2 Environmental Parameters
 08 / SPECIFICATIONS

188

The specifications for your

Verizon Router are as follows.

This includes standards, cabling types

and environmental parameters.

©2021 Verizon. All Rights Reserved

General Specifications

Note: The specifications listed in this chapter are subject to change

without notice.
8.0/ GENERAL SPECIFICATIONS
Model Number: CR1000A
Standards: IEEE 802.3x, 802.3u, 802.3ab,
802.3bz, 802.3 an
IEEE 802.11a/b/g/n/ac/ax
IP: IP versions 4 and 6
MoCA LAN: 1125 – 1675 MHz
2500 Mbps
Speed: Wired:
10GE WAN Ethernet: 100 Mbps,
1/2.5/5/10 Gbps auto-sensing
10GE LAN Ethernet: 100 Mbps,
1/2.5/5/10 Gbps auto-sensing
2.5GE LAN Ethernet: 10/100 Mbps,
1/2.5 Gbps auto-sensing
Wireless:
2.4 GHz -
IEEE 802.11b/g/n: maximum up to
600 Mbps
IEEE 802.11ax: maximum up to
1.1 Gbps
 08 / SPECIFICATIONS

190

5 GHz -
IEEE 802.11a/n/ac: maximum up to
2.2 Gbps
IEEE 802.11ax: maximum up to
2.4 Gbps
6 GHz -
IEEE 802.11ax: maximum up to
4.8 Gbps
Cabling Type: Ethernet 100BaseT: UTP/STP
Category 5
Ethernet 1000BaseT: UTP/STP
Category 5e
Ethernet 2.5/5/10GBaseT: UTP/STP
Category 6a
Firewall: ICSA certified

8.1/ LED INDICATORS

Front Panel: Router Status LED
Rear Panel: WAN Ethernet and LAN Ethernet [3]

©2021 Verizon. All Rights Reserved

Environmental Parameters

8.2/ ENVIRONMENTAL PARAMETERS

DIMENSIONS AND WEIGHT
Verizon Router (unit only):
Size: 4.72” wide x 9.85” high x 4.72”
deep
Weight: 2.96 lbs / 1.344 kg
Complete System (inc. packaging):
Size: 10.71” wide x 7” high x 8.66”
deep
Weight: 5.51 lbs / 2.5 kg
Power: External, 12V, 5A
Mounting Bracket (optional):
Size: 3.97” wide x 6.86” high x 6.6”
deep
Weight: 0.39 lbs / 175 g
Screws (optional): PH TP+N: 0.157” x 0.984”
PE Anchor: 0.236” x 0.984”
 08 / SPECIFICATIONS

192

Certifications: FCC, UL 62368, WFA

Operating Temperature: 5° C to 40° C (41° F to 104° F)
Storage Temperature: -5° C to 50° C (23° F to 122° F)
Operating Humidity: 5% to 85%
Storage Humidity: 5% to 93% (non-condensing)

©2021 Verizon. All Rights Reserved

09 /
NOTICES

9.0 Regulatory Compliance Notices

 09 / NOTICES

194

This chapter lists various compliance

and modification notices, as well as the
NEBS requirements and GPL.

©2021 Verizon. All Rights Reserved

Regulatory Compliance Notices

9.0/ REGULATORY COMPLIANCE NOTICES

9.0a/ Class B Equipment
Federal Communication Commission Interference Statement:
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for
help.
 09 / NOTICES

196

FCC Caution: Any changes or modifications not expressly approved

by the grantee of this device could void the user’s authority to
operate the equipment.
FCC regulations restrict the operation of this device to indoor use
only.
The operation of this device is prohibited on oil platforms, cars,
trains, boats, and aircraft, except that operation of this device is
permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited
for control of or communications with unmanned aircraft systems.

RF Exposure:
To comply with FCC RF exposure compliance requirements, the
antenna used for this transmitter must be installed to provide a
separation distance of at least 31cm from all persons (indoor), and
must not be co-located or operating in conjunction with any other
antenna or transmitter.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.

©2021 Verizon. All Rights Reserved

Regulatory Compliance Notices

9.0b/ Safety Warning:

1. The circuit of cable distribution system under consideration
is TNV-1 circuit.
2. The common sides or earthed side of the circuit are
connected to the screen of the coaxial cable through an
antenna connector of tuner and to all accessible parts and
circuits (SELV, LCC and accessible metal parts).
3. The screen of the coaxial cable is intended to be connected
to earth in the building installation.

9.0c/ Alerte de sécurité:

1. Le circuit de distribution par câble considéré est le circuit
TNV-1.
2. Les côtés communs ou côté terre du circuit sont connectés
à l’écran du câble coaxial via un connecteur d’antenne du
syntoniseur et à toutes les parties et circuits accessibles
(SELV, LCC et parties métalliques accessibles).
3. L’écran du câble coaxial est destiné à être mis à la terre
dans l’installation du bâtiment.
The cable distribution system should be grounded (earthed)
in accordance with ANSI/NFPA 70, the National Electrical
Code (NEC), in particular Section 820.93, Grounding of Outer
Conductive Shield of a Coaxial Cable.
 09 / NOTICES

198

Le système de distribution par câble doit être mis à la terre

conformément à ANSI / NFPA 70, Code national de l’électricité
(NEC), en particulier à la section 820.93, Mise à la terre du blindage
conducteur extérieur d’un câble coaxial.

9.0d/ NEBS (Network Equipment Building System) Statement

An external SPD is intended to be used with CR1000A/CME1000.
WARNING: The intra-building ports of the equipment or
subassembly is suitable for connection to intra-building or
unexposed wiring or cabling only. The intra-building port(s) of the
equipment or subassembly MUST NOT be metallically connected to
interfaces that connect to the OSP or its wiring. These interfaces
are designed for use as intra-building interfaces only (Type 4 ports
as described in GR-1089) and require isolation from the exposed
OSP cabling. The addition of Primary Protectors is not sufficient
protection in order to connect these interfaces metallically to OSP
wiring.

©2021 Verizon. All Rights Reserved

Regulatory Compliance Notices

Caution: The Verizon Router must be installed inside the home. The
Router is not designed for exterior installation.
9.0e/ GENERAL PUBLIC LICENSE
This product includes software made available under open source
licenses. Additional information about that software, applicable
licenses, and downloadable copies of source code, is available at:
https://verizon.com/opensource/
All open source software contained in this product is distributed
WITHOUT ANY WARRANTY. All such software is subject to the
copyrights of the authors and to the terms of the applicable
licenses included in the download.
This information is provided for those who wish to edit or otherwise
change such programs. You do not need a copy of any of such
open source software source code to install or operate the device.