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Restaurant Management Assignment: Case Details

The document describes a restaurant management system that is being implemented to speed up meal preparation and service. Waiters will enter customer orders into the system, which will then alert the kitchen and bar staff. The system will track order status and notify waiters when items are ready for pickup. It will also keep track of customer numbers and sales for each waiter and allow management to view statistics. The system needs to confirm availability of dishes and allow waiters to modify orders if items are unavailable.

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Trần Phan Quang Đức
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140 views

Restaurant Management Assignment: Case Details

The document describes a restaurant management system that is being implemented to speed up meal preparation and service. Waiters will enter customer orders into the system, which will then alert the kitchen and bar staff. The system will track order status and notify waiters when items are ready for pickup. It will also keep track of customer numbers and sales for each waiter and allow management to view statistics. The system needs to confirm availability of dishes and allow waiters to modify orders if items are unavailable.

Uploaded by

Trần Phan Quang Đức
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Restaurant Management Assignment

Case details
In a popular London restaurant, the following system is required to speed up
preparation of meals.

Each waiter is assigned a group of tables, after taking orders for a table the waiters enter the
orders (a list of dishes and drinks ordered by the diner or group of diners) into the system at
the PC. The waiter usually knows of any dishes that are unavailable before taking an order
but occasionally one of the specials will sell out. The system must confirm the availability of
dishes. Should an item not be available the system must allow the waiter to change or even
delete a customers order. Dishes to be prepared are sent to the kitchen, drinks orders to the
bar. Starters and main course orders are usually taken together. Drinks and desert orders
may be taken separately.

Kitchen staff sees the dish orders on their screen, prepare them in an appropriate
sequence and confirm preparation to the system when complete, similarly with the bar.

When a waiter sees the completion indications on his terminal he collects the items and
takes them to the table. The waiter can also check on the status of dish and drink orders.

At the end of the meal the waiter will have the system print a bill, and he will enter the details
of payment for it. The management can give discounts.

The system keeps track of the numbers of customers served by each waiter and the amount
of money taken by each waiter. The management can view these statistics.

Successful scenario
 The Diner is seated
 The Waiter takes a drinks and food order
 The Waiter enters order into the system
 The system alerts the Kitchen staff of the order
 The Kitchen staff prepare food
 The system alerts the Bar staff of the order
 The Bar staff prepare drinks
 The system alerts the Waiter that the drinks are ready
 The Waiter delivers drinks to the table
 The system alerts the waiter that the dish is ready
 The Waiter delivers the dish to the table
 The Diner orders a Desert
 The Waiter enters the order into the system
 The system alerts the Kitchen staff of the order
 The Kitchen staff prepare the food
 The system alerts the waiter that the dish is ready
 The Waiter delivers the dish to the table
 The Management decide to issue a discount from the bill
 The Waiter uses the system to print out the bill
 The Diner offers payment
 The Waiter enters the payment details into the system
 The Management uses the system to view the statistics
Alternative scenario
 The Diner is seated
 The Waiter takes a drinks and food order
 The Waiter enters order into the system
 The system alerts the waiter that the food is out of stock
 The Waiter takes an alternative order from the Diner
 The Waiter changes the order in the system
 The system alerts the Kitchen staff of the order
 The Kitchen staff prepare food
 The system alerts the Bar staff of the order
 The Bar staff prepare drinks
 The system alerts the Waiter that the drinks are ready
 The Waiter delivers drinks to the table
 The system alerts the waiter that the dish is ready
 The Waiter delivers the dish to the table
 The Diner orders a Desert
 The Waiter enters the order into the system
 The system alerts the Kitchen staff of the order
 The Kitchen staff prepare the food
 The system alerts the waiter that the dish is ready
 The Waiter delivers the dish to the table
 The Management decide to issue a discount from the bill
 The Waiter uses the system to print out the bill
 The Diner offers payment
 The Waiter enters the payment details into the system
 The Management uses the system to view the statistics

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