1.

Case/Return Open
Dear valued customer,

We really apologize for all the inconvenience. As

there is a case/return request submitted already, we
may ask you to standby as our concerned
department will provide you the required
information.

We look forward to resolving this unfortunate

situation as soon as possible.
Thank you for your patience.

Delivered/Non-receipt query
Dear valued customer,

We thank you for your time. We understand that you

have not yet received the item although it was
tagged delivered by the carrier. We will do our best
to help within our scope.

May we know if you already have checked with your

family members, neighbor and/or local post if they
were able to receive it on your behalf? We also
suggest that you contact the carrier directly or your
local post office for further information. Please do let
us know.
Cust. asking for lower price
We look
Dear forward
valued to resolving this for you.
customer,

Regards,
We always aim to provide our valued customers the
most affordable yet high-quality products.
The rate we posted in our store is the best price we
can possibly offer.

Best Regards,

Lost in transit/Out of Stock/Refund

Dear Valued Customer,
A bug might have caused the wrong tracking info to
show at your end. We sincerely apologize for the
inconvenience.

I’m sorry to let you know that the item you purchased
was lost in transit. We would have sent you a
replacement but this item is out of stock and will be
back in 7 - 8 weeks.
It is an estimate and sometimes it gets delayed, so,
therefore, we don't want to hold up your money for
that long and you have all the freedom to buy the
item from somewhere else in time.

We really apologize for this inconvenience. We want

to make it right and we are issuing you a full refund
at the earliest.
Item Inquiry; No response from supplier
We really appreciate your patience and
understanding in this matter

Hello,

Thank you for getting back with us. We understand

that you are still waiting for an answer to the
question of this product. We are sorry for the delay.
Yes, we are still in contact with our supplier to be
sure we provide you with the most accurate
information.

We already have followed up with them and will get

back to you as soon as possible.

Thanks for understanding.

Sincerely,

No order linked
Hi,

We couldn't find any order linked to this account.

Kindly provide us the correct buyer ID or reach out
to us from your relevant account. Thank you!

If customer is asking if the item came from

Amazon
Hello,

We are doing storage rental with Amazon Logistics

that allows us to keep the item + free shipping and
handling with our partnership.
Partial Refund
Dear valued customer,
We are sorry if you received your
product and not what you had expected.
We sincerely apologize for any
inconvenience this has caused.Your
request has been forwarded for return
label , using that label you can return the
item for full refund. By any chance, if the
item is still useful, will you consider a
partial refund?and you may keep the
item so you no longer have to send it
back and wait for your refund.
Please let us know and we look forward
to resolving this for you.
STAND BY
Dear valued customer,
We may ask you to standby as our concerned
department will get back to you shortly.

We look forward to resolving this unfortunate

situation as soon as possible.
Thank you for your patience.

Payment issue
"Hello,

Thank you for your interest in

purchasing our products. We are
sorry if you are having difficulties
with paying. For this reason, we
suggest that you contact eBay
directly as this would be properly
addressed with them.

We appreciate your understanding.

I hope you have a wonderful day.

Sincerely,"
Daily routine messages
Dear Customer,

Thank you for reaching out to us .

Regards,

Thank you for reaching out to us . We

need to check with our supplier and get
back to you as soon as possible.
Similar Item
Thank you for reaching out to
us .Unfortunately, item is no longer
available in the stock.

Thank you for reaching out to us.

Unfortunately, we can not provide you
actual pictures of the item as all our
items are stored in different warehouses
.
Dear ,

We are sorry to inform you that the item you purchased

have some quality issues and we are working on it to fix
the problems. But do not worry, we have a similar item
available with us . Kindly consider the picture attached and
let us know if you prefer this one.

We will wait for your response to proceed with your order.

Regards,
Asking cust for partial refund
Dear valued customer,

We are sorry if you received your product and not

what you had expected. Upon checking, it was a
listing mistake and has been corrected.
We sincerely apologize for any inconvenience this
has caused. You may return the item for a full refund.
Or by any chance, if the item still useful, will you
consider a <refund amount> partial refund and you
may keep the item so you no longer have to send it
back and wait for your refund.

Please let us know and we look forward to resolving

this for you.

Regards,
Customer wants to open return
Dear valued customer,

We completely understand that you want to make a

return.

Kindly login to your eBay account, click "my eBay" >

"purchase history" > "ask for a return"

Once we have the return request, our team will look

into it and what best action to take for this case.
Also, please be informed that we will continue the
correspondence on this issue in the return request
you opened. Thus, we kindly ask you to wait and
Fake
monitorTracking/Processed/No
for our feedback from Shipping
there. Details
Dear Valued Customer,
Thank
Thank you
you for
for your understanding
purchasing from us. and patience.
A bug might have
caused the wrong tracking info to show at your end.
Regards,
We sincerely apologize for the inconvenience.
Your order has already been processed and shipped
to your given address.

Your order is expected to arrive at your address in

on or before , 2021. Please wait patiently. Let us know
if you have any other questions or concerns.

Best Regards,

Lost in transit/ Replc. Sent

Hi,

I’m sorry to let you know that the item you purchased
is lost in transit. We want to make it right and have
sent a replacement already. You’ll get it by ____.
Rest assured that a mishap like this happens very
rarely and we’d do everything to make valuable
customers like you 100% satisfied. I hope you’ll pardon
us for the inconvenience.
Should you have any other questions or concerns,
please don’t hesitate to reach out.

Regards,
Asking cust for return
Dear valued customer,
We are sorry if you received your product and not
what you had expected. Upon checking, it was a
listing mistake and has been corrected.
We sincerely apologize for any inconvenience this
has caused. You may return the item for a full refund.

Kindly login to your eBay account, click ""my eBay"" >

""purchase history"" > ""ask for a return""

Once we have the return request, our team will look

into it and what best action to take for this case.
Also, please be informed that we will continue the
correspondence on this issue in the return request
you opened. Thus, we kindly ask you to wait and
monitor
Customer forwants
our feedback
to open from there.
return
Dear valued customer,
Thank you for your understanding and patience.
We completely understand that you want to make a
return.

Kindly login to your eBay account, click "my eBay" >

"purchase history" > "ask for a return"

Once we have the return request, our team will look

into it and what best action to take for this case.
Also, please be informed that we will continue the
correspondence on this issue in the return request
you opened. Thus, we kindly ask you to wait and
Customer
monitor forask
ourDetails about
feedback fromproduct
there.
Dear valued customer,
Thank
We areyou for your
providing understanding
you andspecifications
the details and patience.
about the product for your convenience.
Regards,

If you need further information or assistance, feel

free to contact us anytime. Take care!

Lost in transit defective

Dear customer,
We are sorry to inform you that the item you have
purchased has been lost in transit and the remaining
stock has some quality issues and we are working on
it to fix the problems. Therefore, we do not want you
to have a defective item and this is certainly not the
experience we want you to remember us for.
The estimated delivery for your order may exceed 7-
8 weeks. Kindly let us know if you're okay with the
delay or would like to cancel? We will wait for your
response.
Regards,
Customer wants to open return
Dear valued customer,

We completely understand that you want to make

a return.

Kindly login to your eBay account, click "my eBay" >

"purchase history" > "ask for a return"

Once we have the return request, our team will

look into it and what best action to take for this
case. Also, please be informed that we will
continue the correspondence on this issue in the
return request you opened. Thus, we kindly ask
you to wait and monitor for our feedback from
there.
Cust. asking for lower price
Thank you for your understanding and patience.
Dear valued customer,
Regards,
We always aim to provide our valued customers
the most affordable yet high-quality products.
The rate we posted in our store is the best price
we can possibly offer.

Best Regards,

Customer asking for the item to be securely

packed
Hi,

Thank you for your business with us. We

understand that this order is important to you and
we make sure that all our items are well packaged
to ensure safe delivery. We make sure that this
safety process is also well communicated in our
business practices since customer satisfaction is
our highest priority.

Have a great day. Let us know if you need

anything else.

Regards,
Lost in transit/Out of Stock
Hi,

I’m sorry to let you know that the item you

purchased was lost in transit. We sincerely
apologize for the inconvenience .We want to make
it right and have decided to issue either a refund
or replacement .

Please let us know your choice.

1 - to cancel the order and you'll get a full refund

2 - to wait 7 - 8 weeks and when the product will
be in stock again, we'll send it to you.

Please let me know your choice.

Should you have any other questions or concerns,
please don’t hesitate to reach out.
If the customer messaged us complaining
Regards,
about the item received wherein on the
previous message we sent, we already asked
the buyer to open a return request

Hi,

Thank you for getting back. We thank you for

being our customer and again, please accept our
sincerest apologies for what happened. We
understand how frustrating this can be. We will do
our best to help.

Just to verify, did you open a return request

already? This is indeed important for our team to
review your claim and progress to the next steps
in this process so to come up with the best
solution.

We appreciate your cooperation and kind

consideration.

Regards,
If you received a messaged asking for the
listing to be removed
Hello,

Thank you for reaching out to us and we sincerely

apologize. We will remove the listing as soon as
possible.

Thank you for your consideration.

Regards,

Customer claiming non receipt and when you

chatted AMZ you were given full refund
Hello ,

We are really sorry if the item haven't arrived yet

even if it was tagged as delivered. We are
passionate about giving you the best customer
services. Since you haven't received the package
and it was marked delivered, we will consider the
package as lost but if in case the order does show
up, please either return it or you can also let us
know if you'd rather keep the item and pay us
back.

we would like to offer a replacement or full

refund. Which route would you like to take? Let us
know for us to process it.

Thank you.

Regards,
Steven
If order is delivered and lost by cust
Dear valued customer,
Thank you for reaching out to us. Sorry to
hear that you still haven't received your
order.
Upon checking on our records, it shows that
your item has been delivered at your
address in < >

Kindly check the following tracking details:

Carrier:
Tracking Number:

Use this link to track your order:

As a seller or sender of the item, we also

want to make sure that our valued
PHOTO OF ITEM
customers received their orders in good
Hello,
condition. We already covered for the
shipping + product (inventory) cost that's
If I relate it to myself, I can completely
why as much as we would want to issue a
understand how frustrating and annoying
refund or replacement, it will not be
the situation can be when something like
possible if the courier tagged it as
this happens but believe us it was never our
delivered.
intention. Please accept my sincere
apologies.
We thank you for your continued
For us to get to the bottom of this, may we
understanding.
please ask for a photo of the item received?
Thank you.

Regards,
cstomer asking for tracking before shipment
( AE )
Hi,
Thank you for reaching out to us. We
are processing your order and it will
be sent to your given address at the
earliest. Please be advised that
logistic details take some time to
update for overseas shipping. Rest
assured, your order will be delivered
to you.
We will share the tracking number with
you soon. Thank you for your patience
and understanding.
Let us know if you have any other
ISSUE
questions or concerns.

Bestare
We Regards,
doing storage rental with
Amazon Logistics that allows us to
keep the item + free shipping and
handling with our partnership.
We compeltely understand your
concern but you need to understand
our limitations too. We are always
here for the customers to resolve their
issues properly in the givetime frame.
We refresh our records after every 90
days, we hope you understand.
Late delivery
Customers satisfaction is out highest
priority. The best we can offer is $7 as
a gesture of goodwill and as token of
apology.
Hello ,

Thank you for being our customer. We appreciate your

business with us. We're really sorry to inform you that
your item has some quality issues and the new batch
will be restocked in our wear-house in the next few
weeks after that we will be able to process your order.
The expected time of delivery will be .

Please let us know, If you are okay with the expected

dates.

Thank you for you understanding,

Regards,
Customer inquiring how long our delivery takes
(Domestic)
Hello,

Thank you for being our customer. We understand that

you wish to know more about the shipping process.

You can check your shipping options once you reach

the checkout page before placing your order. We ship
within 3 business days of payment, usually sooner.
Standard FREE shipping takes between 3-5 business
days,
Expedited shipping takes between 2-3 business days,
while Overnight shipping takes between 1-2 business
days.

We hope you find this information helpful. Let us know if

you need
Asking anything
for else.
a new address
Dear valued customer,
Best Regards,
We are reaching out to you as we have received an
update from our Logistics Team that they were having
trouble processing the order on your address. We may
ask you to please provide another address (or address
of a family member or a friend) so we can process your
order on your behalf.

Again, we apologies for the inconvenience caused.

Thank you for understanding.

Regards,
Having trouble paying an order
Hello,

Thank you for your interest in purchasing our products.

We are sorry if you are having difficulties with paying.
For this reason, we suggest that you contact eBay
directly as this would be properly addressed with them.

We appreciate your understanding. I hope you have a

wonderful day.

Sincerely,

customer wants full refund

Hi ,
Thank you so much for informing us. Again, we
apologize for the inconvenience this has caused you.

I will forward this now to our refund team. A friendly

reminder, it may take 24- 72 business hours for the
refund to reflect on your account statement after
refund processing.

Should you have any other questions, please do not

hesitate to contact us.
Thank you for your understanding.

If the customer messaged us because there's a

problem with the item received but there's an
opened return request

Hi,

We appreciate your business with us and we thank you

for getting back. Again, please accept our sincerest
apologies for what happened. We understand how
frustrating this can be that is why we will do our best to
help.

Upon checking, there's an open return request

submitted already. We kindly ask you to standby as our
team will be looking into it and once request is
approved, further information will be provided.

We appreciate your patience and understanding.

Regards,

Why cancellation request was not approved

Dear valued customer,

We totally understand your concern. However a

cancellation request is not always guaranteed for
approval since orders are being processed
systematically even if the request has been sent right
after the order is placed.

Please be advised that our items are being source out

from our different warehouses. This means, once the
order is placed, your information will be automatically
forwarded to them.

Thank you for your understanding.

If the customer is asking why the item's location on

tracking is different from the location stated on eBay
Hello ,

Thank you for reaching out. It'll be a pleasure assisting

valuable customer like you.

We have different warehouses around US and our main

warehouse is at ___ but if the item is not available on
that location, for us to fulfill our customers order in a
timely manner, we are sourcing it out from our different
warehouse. I hope this answers your question?

Regards,
In transit
Hi,

Thank you for reaching out to us. We appreciate

your business. We understand how important it
is to be aware of your order’s shipping progress.

Your order has been forwarded to our shipping

partner and will ship out anytime soon. You will
receive your tracking number once it ships out
and rests assured that it will be delivered to
<address> on or before the expected delivery
date, <exp delivery date>. If you have any
questions, please let us know.

Take care.

Regards,
BUG
Dear valued customer,
A bug might have caused the wrong tracking
info to show at your end. We sincerely apologize
for the inconvenience.

Replacement/Out of Stock
a replacement but this item is out of stock
and will be back in 7 - 8 weeks.

This is certainly not the experience we

Hi,
want you to remember us for. Please
allow us to make this right for you by
We are sorry
sending you atofull
inform you
refund forthat the item
your
you have purchased had some quality
purchase.
issues and we are working on it to fix the
problems.
We will let It
youwillknow
be back
whenin we
7-8have the
weeks .Therefore,
new stock for this we do not
product sowant you to
you can
have
placeayour
defective item and
order again. Wethis
are is certainly
here if you
not
havethe experience
any question or weconcern.
want you to
remember us for. Please allow us to make
Quality
this right for you Issueyou a full
by sending
refund for your purchase.

We will let you know when we have the

new stock for this product so you can
place your order again. We are here if you
have any question or concern.

Best Regards,

In case of expensive orders try to send the label with

this tamplate
Hi Rocco,

I really apologize for the confusion here. Please be informed,

we are working with multiple suppliers and sometime our
supplier uses their warehouse fulfilment companies to send
the item to the buyer to save shipping expenses and time. So
the package you received was sent by us.

I am sorry if you have received a different model. I have

provided you a prepaid return label in previous email. Please
ship the item back using the provided label and once the item
is back in our warehouse, refund will be processed.

Also, I would like to request to please close item not received

case on this purchase and open a return request so we can
properly handle your return and refund process.

If you have any question, please do not hesitate to ask.

Thank you for your understanding and cooperation.

Stay safe!
Customer inquiring how long our delivery
takes (Domestic)
Hello,

Thank you for being our customer. We

understand that you wish to know more about the
shipping process.

You can check your shipping options once you

reach the checkout page before placing your
order. We ship within 3 business days of payment,
usually sooner.
Standard FREE shipping takes between 3-5
business days,
Expedited shipping takes between 2-3 business
days,
while Overnight shipping takes between 1-2
business
Customer days.
ask Details about product
Dear valued customer,
We hope you find this information helpful. Let us
We are providing you the details and
know if you need anything else.
specifications about the product for your
convenience.
Best Regards,

If you need further information or assistance, feel

free to contact us anytime. Take care!

Cancellation request by customer

return lable

Query after 30 days of Delivery

Hello,

Thank you for reaching out your concern. We

sincerely apologize however this is already
beyond the 30 days’ return policy, thus we could
no longer be able to further investigate this as
this might be damaged due to usage. We wish we
can do more for you. Should you have any other
questions, please do not hesitate to contact us.

Regards,

Customer asking for the item to be securely

packed

Hi,

Thank you for your business with us. We

understand that this order is important to you
and we make sure that all our items are well
packaged to ensure safe delivery. We make sure
that this safety process is also well communicated
in our business practices since customer
satisfaction is our highest priority.

Have a great day. Let us know if you need

anything else.

Regards,

Dispute on AE
Dear customer,
We sincerely apologize for the inconvenience. We
are checking it with the shipping company, allow
us some time to resolve this for you.
Thank you for your patience.

Return lable attach Req

Hi dear,

Please find a return label attached to this email.

Affix the mailing label squarely onto the address
side of the parcel, covering up any previous
delivery address and barcode without
overlapping any adjacent side. Take this package
to a UPS location. Remember to use only the label
attached in this message. Don't use any other
label or return it to our home eBay address.

We apologize again for the inconvenience.

Thanks,
Asking tracking details
Hi,

Thank you for reaching out to us. We

appreciate your business. We understand
how important it is to be aware of your
order’s shipping progress. Your order is
currently in transit and will be delivered at
<address> on or before <expected delivery
date>. Please see tracking information
below:

Carrier:
Tracking number:
You may check it at ( link )

I hope you find this information helpful. If

you have any question, please let us know.
Adress issue for cancellation
Hi,
Regards,
We are sorry to let you know that we may not be
able to process and ship your order at your current
address as the courier has refused to accept the
parcel. It may be due to the fact that courier
doesn't offer services in your area.

Would you like to update the current address to

some other preferred address or should we cancel
and process your refund for this order?

Regards,

Delivery issue
This is certainly not the experience
we want you to remember us for.
Please allow us to make this right for
you by sending you a full refund for
your purchase.

We hope you will pardon us for the

inconvenience. We are here if you
"Dear customer,
have any question or concern.
We haven't received the photos of the item.
Take care!
The instructions for sharing pictures via
eBay My Messages are:

how to upload photo

1) When replying to an email in My
Messages, you’ll now see an “Add Pictures”
button above the text box.
2) Click on the “Add Pictures” button and a
pop-up window will ask you to upload
pictures from your computer.
3) You may select a maximum of 5
pictures, each with the following
requirements:
i) No larger than 5MB
ii) Minimum of 500 pixels for the longest
side (1600 pixels recommended)
iii) Must be a JPG, BMP, GIF, PNG or TIF
cancel
format
and return request
4) Once you’ve uploaded your pictures,
click on ‘Save’ and you will be brought back
to the message text box with your pictures
now attached."
Cancel a return request
1: Go to your Purchase history - opens in new window
or tab and find the item.
2: Select See request details in the More actions
dropdown menu.
3: Select Close your request and choose your reason
from the dropdown menu.
Out of Stock/Cust. Willing to wait
Hello,
Thank you for your response.

We understand your concern and we appreciate it

that you still want the product. Dear customer 7 to 8
weeks is an estimate and sometimes it gets delayed,
so, therefore, we don't want to hold up your money
for that long and you have all the freedom to buy the
item from somewhere else in time.

We really apologize for this inconvenience.

Please do let us know when to proceed with your
refund?
We highly appreciate your patience and
understanding.
Close Return Req
Regards,
Dear valued customer,

We are giving you your refund but first of all you

have to close the return request.
Once you close the return request, we will proceed
with the refund.
Closing the return request is necessary in order to
proceed with the refund.

Thank you for understanding.

Regards,

Customer wants to open return

Dear valued customer,

We completely understand that you want to make a

return.

Kindly login to your eBay account, click "my eBay" >

"purchase history" > "ask for a return"

Once we have the return request, our team will look

into it and what best action to take for this case.
Also, please be informed that we will continue the
correspondence on this issue in the return request
you opened. Thus, we kindly ask you to wait and
monitor for our feedback from there.
Cancellation not possible/Shipped
Thank you for your understanding and patience.

Regards,
Dear Valued Customer,
Thank you for reaching out to us. We are sorry to
inform you that your cancellation request couldn't be
approved as your order has already been
processed and shipped to your given address.

We hope you understand. Your order will be

delivered to your address in on or before , 2021.
Let us know if you have any other questions or
concerns.

Best Regards,

Change Address (Not Possible)

Hi,

Thank you for reaching out to us. We understand

that you need to change the address. Upon checking
on our records, your <product> is already in process
and it will be shipped to: <Address>.

The request to change the shipping address has

been declined. However, we will send a cancellation
request and if it will be accepted, you may
repurchase the item with your updated shipping
address. If in case the item continues to ship, you
may call the carrier to request to reroute the
package to your preferred address.

Thank you for understanding.

Sincerely,
Delivered and Refunded at the same time
Dear valued customer,
Upon checking, we have found out that your item has
already been delivered to you while we have also
processed the refund for your purchase.

Kindly let us know if you want to keep the item and

pay for it or would like to return it?
We will provide you with a prepaid return label to
return this item.

We apologize for any inconvenience this may have

caused.
We really appreciate your understanding in this
matter.

customer wants full refund

Hi ,
Thank you so much for informing us. Again, we
apologize for the inconvenience this has caused you.

I will forward this now to our refund team. A friendly

reminder, it may take 24- 72 business hours for the
refund to reflect on your account statement after
refund processing.

Should you have any other questions, please do not

hesitate to contact us.
Thank you for your understanding.
Order is deliverd
Hi,

Thank you for reaching out to us. We

appreciate your business. We understand how
important it is to be aware of your order’s
shipping progress. Sorry to hear that you still
didn't receive your order. Upon checking on
our records, it shows that it has been
delivered on <date>. Kindly check shipping
information below:

Carrier:
Tracking #:
You can check it here: - link –

Have you already checked with your family

members, neighbor and/or local post if they
Ali Express
were able to receive it on your behalf.?
Hi,
Thank you for purchasing from us. We just had the
Let us know
confirmation andthe
from have a great
courier day.were unable to
that they
deliver the item at your address due to some
Regardsreasons. Your item has been held for
unknown
pickup. Please contact your local post office and
provide them this tracking number:

You can also reschedule a delivery or a pickup of this

item by contacting the courier. The contact number of
the courier is:

Regards,

Ali Express
Dear customer,
We sincerely apologize for the
inconvenience. We are checking it with
the shipping company, allow us some
time to resolve this for you.
Thank you for your patience.

gift from amz

The item was tagged as a gift so
that the customer won't have to pay
any additional charges. Customers
satisfaction is our highest priority

cancellation request
Dear ,

Thank you for responding back. We

would have cancelled and issued
full refund. However, due to eBay's
strict cancelation policy, may we
please request you to open a
cancelation request? Go to your
purchase history, chose order, and
request it to be cancelled. So that
we can cancel and refund at the
earliest convenience.

Thanks
1.) Customer wants a refund

Hi, 
Thank you so much for informing us. Again, we apologize for
the inconvenience this has caused you.
I will forward this now to our refund team. You will be
receiving a refund confirmation that will be sent to your
email account once credit has been processed.
A friendly reminder, it may take 2-3 business days for the
refund to reflect on your account statement after refund
processing.
8.) Out of stock
Should you have any other questions, please do not hesitate
to contact us.
Dear,
Thank you for your understanding.
We appreciate your business with us, and we regret to let
Regards,
you know that the item you just ordered is out of stock. We
tried to reach out to other suppliers for this item but did not
have any success. We hope you accept our honest apology
about this case. For this reason, we would like to offer two
options for you. First is to cancel the order for a full refund
or the 2nd option is to allow 6-8 weeks and when the
product will be on stock again, we'll send it to you.

15.)
Please Acknowledgement to customer’s
let us know which option is more convenient with
you. We look forward to receiving your response and
complaint
resolving this for(not
you. asking for a refund)
Thank
Hi, you for your patience and understanding.

Sincerely,
We appreciate your business with us and we thank you for
bringing this to our attention.

We are sorry to hear that you were not satisfied with your
order. We did not have the chance to check it when we got
it from our supplier. We address concerns directly with our
suppliers to make sure this will not happen again.

We highly value your feedback and satisfaction so we may

improve our service in the future.

19.) what is my order Shipping

If there is anything else we could do for you, please do let us
know.
cost ?
Sincerely,
29.) Listing Mistake Partial
Refund
Hi,

We are sorry if you received your <product> and not what

you have expected. Upon checking, it was a listing mistake
and has been corrected. We sincerely apologize for any
inconvenience this has caused. You may return the item for
a full refund. Or by any chance, is the item still useful, will
you consider a <refund amount> partial refund and you may
keep the item so you no longer have to send it back and
wait for your refund.
36.) Just a delay in shipping
Please let us know and we look forward to resolving this for
you.

Regards,
Hello,
Thank you for your business with us. We understand that
your time is important and so we have checked this for you
again. After a careful review, it shows that your <product>is
on its way. There has been a shipping delay; however, the
good news is that you will receive it on <date>. Thank you
so much for your patience and understanding.

Let us know if you need anything else. Take care.

Sincerely,

43.) Police Report

Hello,
We appreciate your efforts and we are truly sorry that this
happened.

We understand that you are frustrated for not receiving the

product but we are doing our best to resolve this issue as
easy as possible. Normal investigation can take up for 4 - 6
weeks without any police report. Having one would really
speed up the process which would enable us to help you out
as well.
50.) How to open a return
If you already have communicated with your local post,
request
neighbors or family members at no success, we suggest that
you go for the last option by filing a police report if you
think the package got stolen.
Hi,
As a seller
Thank you or
forsender of the item,
your business withwe also we
us and want to make sure
understand that
thatisour
this valued customers
important. We are here received their
to guide orders
you in good
through.
condition. We already covered for the shipping + product
(inventory)
To cost that's
start a return, selectwhythe as much
item youaswantwe would
to sendwant
backto
issue your
from a refund, it will
recent not be above,
purchases possibleoriffollow
the courier tagged it
the steps
as delivered.
below:
WeFind
1. thank
theyou
itemfor
inyour
yourcontinued understanding.
Purchase history and select Return
57.) HIPSHIPPER ORDER/PROHIBITED
this item.
Best Regards,
ITEM
2. Select your reason for the return.
3. If the item arrived damaged, broken, or faulty, you have
the option to add up to 10 pictures showing any scratches or
defects.
Hello,
4. Select Send.
Thank you for reaching out your concern.
We hope you find this information helpful. We look forward
to
Wegetting
reachedto out
the to
best
ourresolution for this.
Logistics Team about this order
unfortunately, we are unable to send this item to your
Sincerely,
country as this is prohibited and was rejected by airlines.
We sincerely apologize for the inconvenience. For this case,
we will just process the refund and in order for us to do so,
we kindly ask you to open a return request in eBay and let
us know once done for us to process the refund right away.
Hello
ThankDear
you so much for your patience and understanding.
64.)
ShouldRefund with message
you have questions, please do not hesitate to
Hope this
contact us.email finds you well,
Upon checking, your order was sent out but unfortunately,
Regards,
we had to call the item back because item was damaged in
transit before processed further Now, this was never the
intention and something out of my control. I have already
filed a complaint against the courier and waiting for the
outcome.
But please do not worry, your satisfaction is my top priority.
Without wasting any time, I am going ahead issuing you a
full refund right away

Your satisfaction is my top priority, stay safe.

Regards,
Angelica
71.) Customer is asking for
shipping at their address
Hello Dear,

Thank you for showing interest, please go to the checkout

page and after adding your address you would be able to
see if this item can be shipped to the location added and
you will also be to see the total cost including shipping and
as well as estimated time of arrival.
Kindly let me know, stay safe.
78 take more time (case)
Regards,
Angelica

Hello Dear, Please allow eBay sometime to provide

resolution. Thank you

not matched with listing with return req

Dear Valued Customer,

We are sorry if you received your product and not what you
had expected. Upon checking, it was a listing mistake by one
of our employees and has been corrected.
We sincerely apologize for any inconvenience this has
caused. You may return the item for a full refund. Or by any
chance, if the item still useful, will you consider a <refund
amount> partial refund and you may keep the item so you
no longer have to send it back and wait for your refund.
Please let us know and we look forward to resolving this for
you.

Regards,
2.) Customer wants a replacement 3.) Where is my order?  (Order is on the
way, w/o tracking details yet, before
expected delivery date)
Hi, Hi,
Thank you for getting back to us with your Thank you for reaching out to us. We appreciate
response. We will process the replacement for your business. We understand how important it is
you and we appreciate your patience. Rest to be aware of your order’s shipping progress. 
assured we will get back to you as soon as we
could with the tracking details as soon as it is Your <product> has been forwarded to our
available. shipping partner and will ship out anytime soon.
You will receive your tracking number once it
We appreciate your understanding and for ships out and rests assured that it will be delivered
cooperating. to <address> on or before the expected delivery
date, <exp delivery date>. If you have any
9.) Customer says thank you
Sincerely, 10.) Customer
questions, receives
please let us know.
order(reply)
Take care.
Hi, Hi,
Regards,
Customer satisfaction is our highest priority. We are happy to know that you had a wonderful
You're most welcome. shopping experience with us. Looking forward to
serving you in the future. Enjoy the item! :)
Let us know if you need anything else.
Thank you so much for your purchase.
Sincerely,
Regards,
OR

16.)
Hi, Untraceable Orders 17.) Untraceable Orders (After we advised
that case was forwarded to logistics and cx
We appreciate your business! You are welcome. contacts back)
Let
Hi, us know if you need anything else. Hi,
Best
Thankregards,
you for your email.Angilina
We appreciate your Thank you for patiently waiting.
business with us and we would also like to
apologize for the long wait for your purchase. I would like to apologize on how this transaction
went out. I coordinated with our partner courier
I have forwarded this to our Logistic team and and unfortunately it was not scanned when it left
we are currently looking into it. Kindly give us our warehouse. I have filed a claim for this so we
time to get back to you with information as to can get compensated.
what happened to the delivery of your purchase.
Rest assured that we are treating this as top Our main goal is to make our customer happy and
priority to give you feedback right away. satisfied and this is totally not the experience that
we want you to remember from us. For this case,
23.)
AllowDelivery/Shipping
us to get back to youSpecial as we have 24.)
as soon Requests Technical
we decided to either issue a full refund or
information. replacement now so you no longer have to wait
Difficulties(payments)
for the result of courier's investigation. Rest
Thank you for your continued patience. assured that this usually not happen on our store
& I hope you would still consider purchasing from
Sincerely, us in the future.

Please let us know which route you would like to

take. We will wait for your response until the.
Again I am very sorry on what happened. Thank
you for understanding. Have a lovely day ahead.
dear, Hello,
We are very sorry to hear that your order did not Thank you for your interest in purchasing our
arrive as expected. We take full responsibility for products. We are sorry if you are having
what happened. It was a listing mistake and has difficulties with paying using Paypal. For this
been corrected and we sincerely apologize for reason, we suggest that you contact eBay directly
any inconvenience this has caused. as this would be properly addressed with them.

You may return We appreciate your understanding. I hope you

have a wonderful day.

Sincerely,
30.) Listing Mistake 31.) Listing Mistake (Wrong
(Return for a refund) Quantity)
Dear, Hi,

We are very sorry to hear that your order did not We are sorry to hear that you are missing (No. of
arrive as expected. We take full responsibility for items) for your <product>. Upon checking, this
what happened. It was a listing mistake and has item only includes (Correct Qty). We sincerely
been corrected and we sincerely apologize for apologize for any inconvenience this has caused.
any inconvenience this has caused. You may return the item for a full refund. Or by
any chance, is the item still useful, will you
You may return your item back for a refund. consider a <refund amount> partial refund and
Kindly login to your eBay account, click "my you may keep the item so you no longer have to
37.) Customer complains 38.) Request for a photo
eBay" > "purchase history" > "ask for a return" send it back and wait for your refund.
after 30 days of receiving Thank you for your understanding and we look
and we will be sending you a free return label.

item
Again, we apologize for the inconvenience.
Thank you for your understanding.
forward to resolving this for you.
Hello Hi,
Regards,
Regards,
Thank you for reaching out your concern. We appreciate your business with us and we are
truly sorry to know about that.
Upon checking, your order was delivered (date).
We sincerely apologize however this is already Kindly send us a photo of what you received so
beyond the 30 days return policy, thus we could that we can take a look. We look forward to
no longer be able to further investigate this as resolving this for you.
this might be damaged due to usage. We wish
we can do more for you. Thanks.

Should you have any other questions, please do

not hesitate to contact us.
Regards,
44.) Billing address in 45.) received Part is not
Israel included in listing(reply)
Hi, Hi,
We thank you for your time. We thank you for your time and we know how
important this is for you. We did carefully check
Our billing address is at Israel and is being set as your order and it shows that the listing only
a return address by default but our warehouse is included the <parts>. The listing did not include
located in the United States. We just kindly ask the <part/s> as per the product description. We
you to wait for your return request to be do our best to prevent confusions during the
approved and after that, return information will purchase process that is why it is important to
be provided. check what is included in the listing. We really
wish we can do more for you.
51.) Not from our store
We look forward to getting to the best resolution 52.) Illegal Item
for this. We are truly sorry for the inconvenience and we
purchase(reply to buyer)
appreciate your continued understanding.
Best Regards,
Hello, SIncerely,
Hello,
OR
Thank you for sending in your inquiry. We appreaciate your business with us adn we are
Hello, really sorry to let you know that the item you just
Upon checking, we do not have any purchase purchased is illegal to be shipped to your country.
Our billing
made underaddress is atof
the userid Israel
<userand is being set as We tried to send
id>.
a return address by default but our warehouse is the product from other suppliers but did not get
located
I'm afraidin this
the United
order was States. Upon checking,
not purchased from your
our any success.
return is already approved. Therefore, an email
store.
with the label should be available. The address Since we do not wish to hold your funds for
58.)
on the
We PURCHASE
label itselfyou
recommend tryISSUE:
should becontact
to ADDRESS
the address wherein 59.)
the Customer if customer
something askreceive,
that you will not about we are
you need ofto
thesend the item back. Not the
the item
one
thehave product expiration date
Service store that you bought processing a refund to your account.
provided
from by eBay.
as wewill onlyIf cater
you have not receive
to customers who
label items
their on your in email, kindly copy and past the link Please let us know if you have any questions.
our system.
below on your address bar. Thank you for your consideration.
Hi, Hi,
Thank you!
<link> Best Regards,
I'm really sorry to let you know that we cant We are glad that you are interested in purchasing
Regards,
send items to your address..I tried to sent the this awesome Rohto Jolt Tired Eye Reviver Drops.
Thank you!
product from my suppliers but I didn't success We need ask our suppliers for expiration as our
and hope you'll understand.
Regards, product comes from different warehouses with
diferent batches and each batch has it own
Now I should cancel the order and you'll get a full expiration. Customer satisfaction is our highest
refund you can to buy it with another address priority. All our products are within the expiration
one of your family or friends and it will be okay. date. If still you got any issue regarding expiration
you can return the product.
Please let me know so that I can proceed further
Thanks for understanding. The best time to place your order is now. Let us
Item not received where is purchase issue address know if you need anything else.
my order
Regards
Angilina Regards,
Hello Dear Dear customer,

Hope this email finds you well, We are reaching out regarding your order you
placed in our store. After a careful review, it
I am really sorry you still have not yet received shows that the order did not push through as we
your order. when it should've been delivered by are unable to send it to your address.
now. Kindly allow me some time to reach my
shipping courier and Ill get back to you as soon as We did try to send the item from our suppliers at
I can. Also, kindly open an item not received case no success. We are hoping for your understanding.
from the system and let me know. What we can do is to cancel the order for a full
refund so you may place a new order with a
Really appreciate your kind understanding and different address. It could be of your family or
patience here. Your satisfaction is indeed my top friends.
priority and I will do my best to resolve this.
If you have any questions, please do let us know.
PI refund with amazon inventory client
apology(case) satisfaction
Dear customer,
Hello Dear,
We appreciate your business with us. As you
have opened the case item not received case Hope this email finds you well,
with ebay upon your request we have checked
the details carefully and we found the item was Your return has indeed returned back to us and
delivered on your address. But unfortunately you currently being investigated by our warehouse.
didn't received the item. We apologise for the Please do not worry, your full refund will be issued
inconvenience that has happened and we have soon.
also decided to issue you a full refund.
buyer ask about item not where is order (delivered)
Also, I have my own private supplier and it is
delivered
Let us know if there is anything else you want to registered on eBay. I just use amazon logistics that
know allows me to save me some minor cost as it hard
running business during these tough times. Just
Regards,
I have contacted the seller regarding this trying to make
I checked my ends
regarding yourmeet.
order, and it has been
concern.Hi,They are expected to respond by May Delivered:
14, 2022.We will update as soon as we get the I would urge you revise the feedback left on this
details. Thank you for your patience and transaction and I will be more than grateful.
understanding. Please let me know.

Regards,
Stacey

shared return label with shared return label with

customer(lmethod) customer(not to use own label)

Hi dear, Hello Dear,

Please find a return label attached to this
email. Affix the mailing label squarely onto the Please find attached UPS prepaid return label that
address side of the parcel, covering up any you can use to return the item back free of cost
previous delivery address and barcode without for a full refund.
overlapping any adjacent side. Take this package Kindly do not use any other label other than this
to a UPS location. Remember to use only the and let me know when you send it and I will also
label attached in this message. Don't use any keep a check at my end as well.
other label or return it to our home eBay Your satisfaction is my top priority, stay safe.
address.
Let us know if we can be of more help. Regards
Thanks Angilina
Click mo to para sa iba pa naming video:

Kung ang saktong date ng lipad mo papuntang

Pinas ay sa katapusan ng Mayo, humingi na ng
saklolo kay INA, tawag na sa +1-424-2430506

Sahod at mga Benepisyo

- Isang day off kada lingo
- Libreng pagkain, pangmedical, toiletries, at
ticket pauwi.
- Magtatrabaho ka para sa mga mababait na
kliyente
- Kapag masama sila sayo, kukunin ka namin."
4.) Where is my order? (In Transit w/
tracking information)
Hi,
Thank you for reaching out to us. We appreciate
your business. We understand how important it is
to be aware of your order’s shipping progress. Your
<product> is currently in transit and will be
delivered at <address> on or before <expected
delivery date>. Please see tracking information
below:

Carrier:
Tracking number:
11.) Received
You may check itan
at open
( link ) box or defective item
I hope you find this information helpful. If you have
any question, please let us know.
Hi,
Regards,
We appreciate your business with us and we are
sorry to hear that you got a defective product. We
did not have the chance to check it when we got it
from our supplier. We address concerns directly
with our suppliers and make sure that this will not
happen again.

We highly value your feedback and satisfaction that

is why if you are unhappy with what you received;
we’d Pre-purchase
18.) like to offer youquestions
a return. about a product

Kindly login to your eBay account, click "my eBay" >

"purchase history" > "ask for a return" for us to
send
Hi, you a free return label. Please make sure to
attach photos supporting your claim. In order for
you to be
We are gladable to you
that attach
arephotos, scroll
interested in down the
purchasing
page, at the bottom right you will
this awesome <product>. We understand that see a blue 'Add
you
photos' button. Then, add your photos,
want to know about <question>. After a careful scroll back
up, add it
review, a message
shows that in the message
<answer>. box ifyou
I hope youfind
wish.
my
response helpful.
Once we have the requested photos, our team will
look into time
The best it andtoinvestigate
place youras to why
order it was
is now. Let us
delivered to you in such
know if you need anything else.a way. And what best
action to take for this case. Also, please be
informed
Regards, that we will continue the correspondence
on this issue in the return request you opened.
Thus, we kindly ask you to wait and monitor for our
25.) Feedback
feedback from there.
Again, we apologize for any inconvenience this has
caused.

We look forward to resolving this for you.

Regards,
Hello,
Customer satisfaction is our highest priority.
Feedback will be left as soon as possible. :)

We appreciate your business with us.

Best Regards,
Angilina

32.) Refund (has been

processed)
Hi,

Thank you for your message. We understand that

this is important. Upon a careful review, it shows
that your refund has been processed successfully
and will be posted back on your account. We
suggest that you check your account again.

Thank you for your understanding.

39.) Aliexpress Order Issue
Regards,
Angelica

Hi,
Thank you for your email and we are really sorry
this has happened.
To better resolve this, we would like to request for
photos and a short video clip (in an MP4 format) of
the damage done along with the packaging slip that
is attached to the packaging. Also, make sure that
the file size of the image will not exceed 1MB.

Once we have the requested photos/video clip, our

team will look into it and investigate as to why it
was delivered to you in such a way. And what best
action to take for this case.
46.) Lost
We will wait in image/s
for the transitor video clip
requested. Please make sure to send it within 30
days from the date of the delivery as we only have
30 days return/refund policy

Thank you!
Hello,
We appreciate your business with us. We
understand how important it is to be updated on
your order's shipping progress. After a careful
review, we regret to let you know that your order
was lost in the shipping process. Please refer to the
information below.

Carrier:
Tracking id:
53.) PO Box
Website:

Our main goal is to make our customer happy and

satisfied and this is totally not the experience that
we want you to remember from us. For this case,
Hi,
we decided to either issue a full refund or
replacement
We appreciate now sobusiness
your you no longer have
with us. Wetoare
wait for
really
the result
sorry to letofyou
courier's investigation.
know that Rest assured
we are unable to send
that this
items to ausually
PO boxnot as happen
what was onalso
our mentioned
store & I hope
you would
before still consider purchasing from us in the
purchase.
future.
We tried to send the product from other suppliers
Please
but didlet
notusget
knowanywhich
success.route you would like to
take. We will wait for your response until the.
60.Item Call Back(buyer)
Since we do not wish to hold your funds for
Again I am very
something sorrywill
that you onnot
what happened.
receive, we areThank you
for understanding.
processing a refundHave a lovely
to your day.so you may
account
place a new order with a different address. It could
Regards,
be of Valued
your family member or friend.
Dear Customer,
Please let us
Thank you forknow
yourifbusiness
you have anyus.
with questions.
This is toThank
you for your consideration.
inform you that, we had to call the item back
because item was damaged in transit before
Best Regards,
processed further. Instead of sending you a faulty
item I decided to issue you a full refund instead as
you'd prefer it. In the meantime, I'm having the
stock inspected for more flaws in the last batch I
got.

Please acknowledge upon receiving this email so

that we can proceed further.Thank you for your
understanding .

Regards,
Angelica
Thank you for your business with us. This is to
inform you that, we had to call the item back
because item was damaged in transit before
processed further. Instead of sending you a fault
item I decided to issue you a full refund instead as
you'd prefer it. In the meantime, I'm having the
stock inspected for more flaws in the last batch I
got.
Cancellation request

Dear customer ,

Your request for order refund/cancellation has

been forwarded to our concern department. All this
process can take 24-48 hours.

Let us know if you have any other questions, please

do not hesitate to contact us.

product real photos

Thank you for your understanding.

required
Regards, Angilina

Bad experience /defective

product /partial refund/negative
feedback reply

Your previous message

Dear Valued Customer,

We are sorry if you received your product and not

what you had expected .This is certainly not the
experience we want you to remember us for. Please
allow us to make this right for you by sending you a
$5 refund as a kind gesture for your bad experience.
We hope you will pardon us for the inconvenience.
We are here if you have any question or concern

And would like to request you to kindly revise the

feedback,
Thank as ityour
you for is hurting my account and sales also.
understanding.

Thank you for your time and patience.

Regards,
Looking forward to hear from you.

Stay Safe.
Regards,
Stacey
Dear Valued Customer,

We are sorry if you received your product

and not what you had expected.

We sincerely apologise for any

inconvenience this has caused. You may
return the item for a full refund. Or by any
chance, if the item still useful, will you
consider a $5 partial refund and you may
keep
Pleasethe
letitem so you
us know nowe
and longer
look have to send
forward to
it back and wait for
resolving this for you.your refund.

Regards
Angilina
5.) Where is my order? (Delivered)

Hi,
Thank you for reaching out to us. We appreciate
your business. We understand how important it is
to be aware of your order’s shipping progress.
Sorry to hear that you still didn't receive your
<product>. Upon checking on our records, it shows
that it has been delivered on <date>. Kindly check
shipping information below:

Carrier:
Tracking #:
12.)
You canReceived
check it here:Wrong
- link – Product
Kindly check with your family members, neighbor
and/or local post if they were able to receive it on
Hi,
your behalf.
We appreciate
Let us know andyour
havebusiness
a great with
day. us and we are
sorry to hear that you got a different product. We
did not have the chance to check it when we got it
Regards,
from our supplier. We address concerns directly
with our suppliers to be sure this will not happen
again.

We highly value your feedback and satisfaction

that is why if you are unhappy with what you
19.) Pre-purchase;
received, Verify
we'd like to offer youInformation w/
a return. Kindly
login to
Supplier your eBay account, click “my eBay" >
"purchase history" > "ask for a return" for us to
send you a free return label to use.
Hello Valued Customer,
Again, we apologize for any inconvenience this has
caused. We will
We are glad thattake
you care of this for in
are interested you.
purchasing
this awesome product. We understand that you
Thank
want toyou for your
know aboutunderstanding andreview,
it. After a careful patience.
we
may need to verify this information further with
Regards,
our supplier and we'll get back to you as soon as
possible.

Thank you for your patience.

Best Regards,
Angelica
26.) Customer wants to return
item(return reason ?)
Hi,
We appreciate your business with us and we
understand that there is a need to return your
item. For us to assist you better, may we know the
reason why you are returning it?

We look forward to your response and towards

resolving this for you.
Best Regards,

33.) Change Address (Not

Possible)
Hi,

Thank you for reaching out to us. We understand

that you need to change the address. Upon
checking on our records, your <product> is already
in process and it will be shipped to: <Address>.
The request to change the shipping address has
been declined. However, we will send a
cancellation request and if it will be accepted, you
40.) Address Issue
may repurchase the item with your updated
shipping address. If in case the item continues to
ship, you may call the carrier to request to reroute
the package to your preferred address.
Hi,
Thank you for understanding.
We appreciate your business with us and we are
Sincerely,
sorry to know that you still have not received your
order. After a careful review, it shows that the
order did not push through as we are unable to to
send it to your address.

We did try to send the item from our suppliers at

no success. We are hoping for your understanding.
What we can do is to cancel the order for a full
refund so you may place a new order with a
different address. It could be of your family or
friends.

47.) Purchase issue,

If you have any questions, please do let us know.
We thank you again for your understanding and
customer will wait
consideration.

Sincerely,
Angelica
Hello,
We appreciate your patience in waiting for 6-8
weeks to get the product when we have it in stock
again. For the meantime, we don't think holding
your money is best as we were unable to ship you
any product.

We will take note of this order and when we have

the product back, we will contact you through
eBay
54.) messages. Ifdid
Customer younot
would like to purchase the
answer
item we'll be glad to sell you the product at the
same price. Thanks a lot for understanding and we
will be giving you the full refund now.
A friendly reminder, it may take 2-3 business days
Hi,
for the refund to reflect on your account
statement
Thank you after refund
for your timeprocessing.
in reading this message. It
seems that you were not able to respond to our
Should you
previous have any other
notification. We doquestions,
not want please
you to do
be
not hesitate
charged to contact that
for something us. you will not be
receiving. For this reason, we will go ahead and
Sincerely,
issue a full refund for this order.
If
Hi,you prefer to wait 6-8 weeks for the product
61.Case refund with apology
when available, please let us know.
Thank you for patiently waiting.
Thank you for your cooperation and
understanding.
I would like to apologize on how this transaction
went out. I coordinated with our partner courier
Best Regards,
and unfortunately it was not scanned when it left
our warehouse. I have filed a claim for this so we
can get compensated.

Our main goal is to make our customer happy and

satisfied and this is totally not the experience that
we want you to remember from us. For this case,
we decided to issue you a full refund. Rest assured
that this usually not happen on our store & I hope
you would still consider purchasing from us in the
future.
customer askonfor
Again I am very sorry whatorder status
happened. Thank
and we dnt have the tracking
you for understanding. Have a lovely day ahead.

detail
Regards,
Dear customer,
We have processed your order already and we will
be back soon with tracking details .

We appreciate your patience in this regard.

Stacy
INStant refund(courier fult)
Hello Dear
Hope this email finds you well,

Upon checking, your order was sent out but

unfortunately got lost during transit. Now, this
was never the intention and something out of my
control. I have already filed a complaint against
the courier and waiting for the outcome.
But please do not worry, your satisfaction is my
top priority. Without wasting any time, I am going
ahead issuing you a full refund right away and you
may go ahead place your order again and I will
send it out as soon as possible.
item not received (case
reply)
Your satisfaction is my top priority, stay safe.

Regards,
Thanks for reaching us,we apologise for the
inconvenience,upon checking your item was
shown delivered as per tracking and you already
opened a case with ebay we will suggest you to
please standby and wait for ebay decision Thanks.

late shipmet (lost reply)

Hello Dear

Hope this email finds you well,

Upon checking, your order was sent out but

unfortunately got lost during transit. Now, this
was never the intention and something out of my
control. I have already filed a complaint against
the courier and waiting for the outcome.

But please do not worry, your satisfaction is my

top priority. Kindly let me know if you wish the
item to be resent or you would prefer a refund?

Waiting for your kind response.

Your satisfaction is my top priority, stay safe.

Regards,
Stacya
6.) Where is my order? (Out for delivery today)

Hi,
Thank you for purchasing this awesome <product>.
We appreciate your business. We understand how
important it is to be aware of your order’s shipping
progress. Good news! The estimated delivery day is
today, (date). Feel free to send us a message should
you have a concern about the item.
Have a wonderful day.

Regards,
13.) Escalated cases

Hello,
We appreciate your business with us, and we
understand that this is important. We do not want you
to pay for something that you were not able to
receive. We are sorry for the inconvenience this has
caused. We already have escalated this concern for
further review. Please allow us 24-48 hours to take
care of this for you. Rest assured, we will get back to
you as soon as we could.
ThankPre-purchase;
20.) No response
you for your patience from supplier
and understanding while
we continue to work on this for you.

Sincerely,
Hello,
OR
Thank you for getting back with us. We understand
Hi,
that you are still waiting for an answer to the question
of this product. We are sorry for the delay. Yes, we are
We
still really do apologize
in contact with our for the inconvenience
supplier to be sure weand we
provide
understand that this is important.
you with the most accurate information. We have already
forwarded this to our team so that they can look into
this for you.have
We already Please do giveup
followed us with
24-48them
hours.
and will get
We highly appreciate your
back to you as soon as possible.business with us and your
patience.
Thanks for understanding.
Thank you.
27.) Cancellation Request(order in
Sincerely,
Regards,
process)
Hello,
Thank you for reaching out to us. We totally
understand that you need to cancel your product. Per
your request, I have successfully sent a cancellation
request; however, we would like to set proper
expectations that there is no guarantee since the
order is already in process. If the cancellation request
is accepted, we will make sure that a refund will be
processed back to your account. And in case the order
continues to ship, you have the option to return the
package once received for a refund.
34.) Forward
Thank you to logistic
for your understanding. team
If you have any
question, please let us know.

Regards,
Angelica
Hi,
Thank you for your email.

We would also like to apologize for the long wait for

your purchase. I have forwarded this to our Logistic
team and we are currently looking into it. Kindly give
us time to get back to you with information as to what
happened to the delivery of your purchase. Rest
41.) Third party
assured that we are treating this as top priority to give
you feedback right away. Allow us to get back to you
as soon as we have information.

Thank you.
Hello,
Regards,
We thank you for your continued patience. We
understand how important it is for you to have an
update of the status of your order. The item is
provided by a third party supplier and we are still in
contact with them to get the most accurate
information regarding this order. We know that your
time is important that is why we are doing our best to
follow up with them from time to time.

We will get back to you as soon as we could. Thank

you for your understanding and consideration.
Sincerely,
48.) Remove item from listing
Hello,
Thank you for reaching out to us and we sincerely
apologize. We will remove the listing as soon as
possible.
Thank you for your consideration.

Regards,

55.) Is this item damaged? (Open

Box)
Hi,

We thank you for your interest in purchasing this item.

All our Opened Box items are in great condition each
of them is tested and verified by professional logistic
teams, in most cases you'll hardly notice the difference
between our opened box items to equivalent new
items, sometimes the product box do not meets brand
new items standard, but besides that you will own a
62.)If Customer
great product says
and in thankyouprice.
a competitive / with req of
positive feedback
Nevertheless if for some reason you are not happy
with your order, you may return it for a full refund.
Dear customer,
Please let us know if you need anything else.
Customer satisfaction is very important to us. If you
have any problem with your order, please contact us
Best Regards,
and we will do our best to make you satisfied. As long
as you are happy with your purchase, please leave us a
positive feedback with 5 star rating using the link
below.

https://www.ebay.com/fdbk/leave_feedback

Best regards,

pre purchase/supplier
verification
Hello Valued Customer, _x000D_
_x000D_
We are glad that you are interested in purchasing this
awesome product. After a careful review, we may
need to verify this information further with our
supplier and we'll get back to you as soon as
possible._x000D_
_x000D_
Thank you for your patience._x000D_
_x000D_
Best Regards,_x000D_
_x000D_
Item not received allow us
some tome
Hello Dear

Hope this email finds you well,

I am really sorry you still have not yet received your

order. when it should've been delivered by now.
Kindly allow me some time to reach my shipping
courier and Ill get back to you as soon as I can. Also,
kindly open an item not received case from the system
and let me know.
wrong item
listed(counterfiet)
Really appreciate your kind understanding and
patience here. Your satisfaction is indeed my top
priority and I will do my best to resolve this.
Dear Valued Customer,
Regards,
We are sorry if you received your product and not
Stacy
what you had expected. Upon checking, it was a listing
mistake by one of our employees and has been
corrected. We
sincerely apologize for any inconvenience this has
caused. You may return the item for a full refund. Or
by any chance, if the item still useful, will you consider
a <refund amount> partial refund and you may keep
the item so you no longer have to send it back and
wait
where for is
your
myrefund.
order (no tracking or info) Please let
us know and we look forward to resolving this for you.
Regards,

Hello Dear,
Hope this email finds you well,I know you are
concerned about the status of your item "SEAAES Ice
Scraper with Brush for Car Windshield, Extendable
Snow Brush with Foa" and understand how important
it is for you. Please do not worry as your item will be
shipped soon. As per my shipping policy, all orders are
sent out within 3-5 business days. The estimated time
of arrival is Friday.
For anything else please do not hesitate.
Regards
Regards,
Stacey
7.) Where is my order? (No Shipping icb sent & again re order
Progress) reply
Hi, Hello Samuel,
Thank you for reaching out to us. We appreciate Thank you for reaching back to me,
your business. We understand how important it
is to be aware of your order’s shipping progress. I just got an update from my
Sorry to hear that you haven't received your warehouse, and they informed me
<product> yet. It was actually shipped via ___ that they have arranged a new one
with shipping details below: and its brand new. Do wish me to
send your order out or you would
Tracking #: still prefer a refund?
The last movement was on ___.
Your satisfaction is my top priority,
14.)
But youShipping
don't have to(Domestic)
worry about it, let me technical
stay safe. glitch reply
coordinate with our logistics team to update the
status of your order. Just in case it was lost in Regards,
transit, we shall issue a refund. Stacey
Hello, Hello Dear,
Again, I am sorry for the inconvenience and
Thank you for
thank you for understanding.
being our customer.
Have We
a lovely day. Thank you for reaching back to me,
understand that you wish to know more about
the shipping process.
Regards, I appreciate your understanding, I
am having a bit of a technical issue
You can check your shipping options once you as well when I go issue you a
reach the checkout page before placing your refund. Could you please either
order. We ship within 3 business days of request a cancellation request or
payment, usually sooner. Standard FREE open return or item not received
shipping takes between 3-5 business days, case and I will issue you a full
21.) Return Request (Not
expedited shipping takes between 2-3 business
days while overnight shipping takes between 1-
two orders
refund in different
right away.
submitted)
2 business days. addresses
Please let me know, thank you once
again for your kind corporation.
We
Hi, hope you find this information helpful. Let
us know if you need anything else. Regards,
Thank you for getting back. We thank you for Stacey
Best Regards,
being our customer and again, please accept our
sincerest apologies for what happened. We
understand how frustrating this can be. We will
do our best to help.

Just to verify, did you open a return request

already? This is indeed important for our team
to review your claim and progress to the next
steps in this process so to come up with the best
solution.
28.) Customer is asking for a wrong traking excuse
We appreciate your cooperation and kind
cheaper price
consideration.

Regards,
Dear valued customer,

We always aim to provide our valued

customers the most affordable yet high-
quality products.
The rate we posted in our store is the best
price we can possibly offer.

Best Regards,

35.) No order found

Hi Valued Customer,

We appreciate your business with us. We

understand that you have concerns regarding
this product; however, after a thorough search,
we were unable to locate an order using the
user id. Might you have used a different one or
under a different name, we would need that
information for us to find your order.
42.)
We Contact
appreciate carrier
your patience and or
local post office
understanding.

Sincerely,
Hi,
We thank you for your time. We understand
that you have not yet received the item
although it was tagged delivered by the carrier.
We will do our best to help within our scope.

May we knowif you already have checked with

your family members, neighbor and/or local
post if they were able to receive it on your
behalf? We also suggest that you contact the
carrier directly or your local post office for
further information. Please do let us know.
We look forward to resolving this for you.
49.)
Regards,Did this come from
Amazon?
Hello,
We are doing storage rental with Amazon
Logistics that allows us to keep the item + free
shipping and handling with our partnership.
Is there something that confused you?

Regards,

56.)where is order W/O

tracking details
Dear Customer

We apologize for the inconvenience that has

caused

Upon checking in our records your order is

already in processing mode, we'll get back to
you soon with tracking details .
We appreciate your patience in this regard.
Wrong
Regards item
Angelica

Hello Dear,

Hope this email finds you well,

We appreciate your business with us and we are
truly sorry to know about that. Kindly send us a
photo of what you received so that we can take
a look. We look forward to resolving this for
you.

Your satisfaction is my top priority, stay safe.

Expiration date
Regards,

Dear customer.

We are glad that you are interested to purchase

this product. All our products are within the
expiration and it is difficult for to tell the exact
expiration as our products comes from different
warehouses with different batches each batch
has ts own expiration date.
Please let us know if there is anything else you
want to know.

Regards,
AMAzon rental

Dear customer,

Hope this email finds you well,

We are doing storage rental with Amazon

Logistics that allows us to keep the item + free
shipping and handling with our partnership. If
you have any issue with the item received you
can certainly return the item back to my
warehouse and I will help you with the process.
person using own label
(reply)
Your satisfaction is my top priority, stay safe.

Regards,
Stacy
Please find a return label attached to this email.
Affix the mailing label squarely onto the address
side of the parcel, covering up any previous
delivery address and barcode without
overlapping any adjacent side. Take this
package to a UPS location. Remember to use
only the label attached in this message. Don't
use any other label or return it to our home
eBay address. Let
us know if we can be of more help. Thanks
Return accepted(take
time -NO Return label
shared)
Hello Dear,

Hope this email finds you well ,we accepted

your return request,your return label requested
already,in next 1 or 2 days we will share return
label with you so you can return the item back
free of cost for a full refund.
Kindly do not use any label other than this and
let me know when you send it and I will also
keep a check at my end as well.
Your satisfaction is my top priority, stay safe.

Regards
Angilina
why order from amazon

Hello Kristie
Hope this email finds you well,

We are doing storage rental with

Amazon Logistics which allows us
to keep the item + free shipping
and handling with our
partnership. You have already
opened a return request, please
do not worry as I will be providing
you a prepaid return that you can
where
use to returnis my order
the item back free of
(pending
cost for a full due to If you
refund. Also,
like to keep the item, I would like
balance
to offer you aissue) reply
$3 partial refund.

Kindly let me know. Your

satisfaction is my top priority,
stay safe.
Regards,
Stacey

r5
buyer wants few items
return remaining kept
with himself

remove item from list

Hello,

Thank you for reaching out to us

and we sincerely apologize. We
will remove the listing as soon as
possible.

Thank you for your consideration.

Regards,
 cust giving info
I am delighted to share with you I hope this good news will put a smile on Thank you for providing me with
that I have closed the case in your face and will make your day the information, please give me
your favour. Your funds will be a couple of minutes while I
released within 24-48 hours check this for you.

where is my order (W/O tracking) refund request

I know you are concerned about the he refund will appear in your
status of your item &quot;New Silicone balance once Amazon refunds
Gel Smile Upper and Lower Cosmetic Yaballe's account - it could take
Teeth Tooth Cover Perfect&quot; and up to 10 days, depending on
understand how important it is for you. Amazon's refund processing
Please do not worry as your item will be speed.
shipped soon. As per my shipping
policy, all orders are sent out within 3-5
business days.Once shipped tracking
will be provided accordingly. This is as
important to me as it is for you.

Hello Linda,
Thank you for your business with us. This is to inform you that, we had to call the item back be
Please acknowledge upon receiving this email. Sending a new one out will take 2-3 weeks as
Waiting for your kind response. Thank you for your understanding.

Regards,
Stacy
 customer asking
ust giving info refund(order again)
u for providing me with Hello Samuel,
mation, please give me
e of minutes while I Thank you for reaching back to
eck this for you. me,

I just got an update from my

warehouse, and they informed
me that they have arranged a
new one and its brand new. Do
wish me to send your order out
or you would still prefer a
und request
nd will appear in your proof of postage out of Hi there, thanks for the notice.
once Amazon refunds city only remove defect not If you have some more in stock
account - it could take money back to ship, i would prefer that. If
days, depending on you don't have it in stock,
's refund processing please refund.
speed.
Sincerely,
Carlos

, we had to call the item back because the item was damaged in transit before being processed further. Instead of sending you a faulty item
w one out will take 2-3 weeks as I am currently awaiting new inventory, would like to wait or would prefer a refund?
ad of sending you a faulty item, I decided to issue you a full refund instead as you'd prefer it. In the meantime, I'm having the stock inspecte
, I'm having the stock inspected for more flaws in the last batch I got. Could you please go ahead open a cancellation request from your end
cellation request from your end so I could return your money?
 1 mark as shipped
2 international shipment

3 return
return label req
tracking yabelle
false tracking in time exceed
other item label if time exeed
buyer return shipped to seller

4 item source price less than 25 dollar

item not shipped
item shipped
EBAY/Yabelle de listing

5 shipper store setting

return requested

6 item call back

7 check auto purchasing option active or disable in yabelle setting

check balance and load it

8 refunded/cancellation

9 tipple mars retun order in return tab

10 elad 2

1
2
3
1 I have a problem in payment transactions ,kindly refund this order
Ebay hold some amount due to cases…
I have take up this matter it will take some tine

2 changing my shipping address after order placed

 if orders come in to last 24
both domestic tracking n
refund check
label sending

shipper store ->setting->

check amazon refund cleared

processing

login in user (yab)

monitor delete

make amz orders active option

excluded must be done

check in reports about balance open chat putting order id: n trackning no

old(april) success order no tracking added in yab or ebay account

less than 25 or not
old orders in process no

old orders in errors bad address

new orders in errors max days exceed
neg profit
how to check case iD 5293433979

cancellation of order one cancellation per day

refund then exclude

error max exceed

error order can't place
processing last 24 hour tab appear
last 24 error message if error occurs but still MAS
 Defect removal
1

2 feedback removal
generate ticket in request

de listing in case of message

no message buyer refunded

sara goldberg

item call back agreed exluded refund cancellation apply on ebay order details

Mark as shipped
seller refund pending

messaging temp cancellation req used delisted on ebay/yab through monitor

account order id system ID buyer ID return amount
Elad New 01-08442-84764 jhunt1
Elad New 20-08551-57271 sir528
john freak 01-08530-53167 deelo_71
daniel 111-3351214-4263403 wana800sxrchris
daniel alecotooling
soly mark 16-08601-65057 kebo_307119
sean 113-8168984-8966603 maryamalmi
omer new 3 bkrouse1962
soly mark 21-08561-23670 usjoh_rbuvyyp
omer new 1 27-08609-93900 TM-I-0000005707293 kentf816 96.88
omer new1 TM-I-0000005745859 nyks21
omer new 1 TM-I-0000005767494 haynes245
sara 113-0079235-6961012 markonymous
sean 113-4778306-9571404 quin_doa
omer 113-9812290-8473057 ki_6070
omer new 1 TM-I-0000005758911 mastergunner91-1
omer new 1 TM-I-0000005783236 laueis56
omer new 1 TM-I-0000005768880 kiwi-6583
Elad New 17-08732-55090 dwil56943
basel 112-2604234-7721022 ceelove1
basel 24-08762-24447 paymaz-0
omer 24-08763-70238 dennisdietrich2010
basel 04-08631-24488 specialized_83
omer new 1 TM-I-0000005831525 luisi-roja
omer new 1 TM-I-0000005766855 philip939
tomer 113-1299043-0607422  gabrielozad-1
ori teitlum 112-1700596-9013052 johfric-0
omer new 3 16-08675-18574 micpe8698
tomer 113-2974072-4037853 dudemccheese
aviad 112-0875852-1249832 thefiend2013
Tomer 112-8821597-6741028 acctbarbie waiting for buyer to send the item
ori teitlum 111-1613180-8060258 jonatho1074
omer new 3 TM-I-0000005802278 dssmith71
omer new 3 TM-I-0000005840664 wangqi
Talia cher_l
elad 2 08-08808-46757 se
shani 24-08791-66710 worldcoincollector
sara 01-08372-70160 jorjon13
Avihai 21-08793-02903 lnobi
daniel 22-08758-11563 mharrison1235
basel 12-08822-00106 asjohansen3232
basel 10-08787-83978 latreal123
Talia 10-08848-33672 cher_l
seller refund pending
buyer refund pending
buyer returnd delivered
TM-I-0000005831525 luisi-roja
 Req ID actions
refund ticket open
refund pending
buyer refund pending

buyer demand oos product

delisted - call back
seller refund pending,buyer refunded
buyer refund pending

627d6acc525e832c0786a34a refund requested on tripple mars

refund requested on yabelle ticket open

refund ticket open
refund ticket open in yab
buyer refunded
buyer refunded
refund pending
refund pending
buyer refunded
buyer refunded
buyer refunded
buyer refunded
buyer refunded
buyer refunded
refund pending
buyer refunded
retun deilviered
refund request open buyer refund pending
refund request open seller refund pending,buyer refunded
g for buyer to send the item
buyer loss case …not refunded yet
buyer refunded
$42 order value buyer refunded
$24 buyer refund pending
156 buyer refunded
$42 order value buyer refunded
$25 order value buyer refunded
$33 order value case open RL issue
163
36 return delivered/refund pending
31.54 return delivered/refund pending
$24 return delivered/buyer refunded
 deadline actions1 Ticket ID
refunded
refunded

email again -delisted

sent message in req

44715 buyer refund issued

9th june
9th june
e ticket open yabelle not clearing it

13th june seller refunded

seller refund pending
seller refund pending
seller refund pending
seller refund pending
seller refund pending
seller refund pending
seller refund pending
refunded on 6th july seller refund pending
seller refunded
seller refund pending
15th june seller refund pending
seller refund pending
16th june

seller re 1ZR7X9659038236015
seller refund pending BCELC9367241604YQ
seller refund pending
seller refund pending
20th july seller refund pending 53420
13th july seller refunded
13th july seller refund pending
7th july seller refund pending
6th july seller refund pending
seller refund pending
20th july seller refund pending
20th july seller refund pending TT:54032
20th july seller refund pending
actions2 5/24/2022 courier service return tracking detail
ask for own receipts scrnshotreminder sent
ask for own receipts scrnshotreminder sent

reply pending (item not received)

rudipmaio
3/11/2022 purchased international order canada)

UPS 1Z9758R69075481017
UPS 1Z4716YV9003539128
 reason comments
buyer uses own return label seller refund pending
buyer uses own return label seller refund pending
pre purchase error(days exceed) n balance issue

confirmation required,canceled
pre purchase issue -refunded
case closed in our favour//no defect

pre purchase error-refunded

return dilevered,quantity 2 seller refund pending

114-4307676-0171418 rudi RL used in worldcoincollector

1Z4716YV9003857221
9075481017
delivered taken by valn2014
ret track no Status
1Z809V6R9058055759 not resolved
not resolved
not resolved
resolved
resolved
resolved

TM-I-0000005676740 3.04
0.6 resolved
not resolved

resolved

resolved
Account Buyer ID order ID status deadline status
Tomer jest-85713922-08710-95894 cancellation req 7th june pending
solymarks lebrongets 113-7256268-0108262
cancellation in progress
comments

cancellation pending order place manually

buyer refunded seller refund pending

 Account buyer id order id
sara markonymous 02-08512-62508
sean account
tomer
omer new 1 3carlsons
Aviad chancschmid-92 07-08552-61259
shani toolcomp1 15-08502-07450
omer eafboy 111-1818792-4577805
soly marks theclassi-99 13-08561-14825
avihai williampslaydon 113-5779747-3884247
omer new 3 Namebkrouse1962
alan goldberg gdiddy1988 27-08535-27327
alan goldberg lenbot 17-08610-35462
Avishay chaver backcountrylivn 04-08332-10860
Avishay chaver
meir
tomer carmack65
sean h_us2010 24-08698-83462
sean h_us2010
meir cran22.yes 15-08656-53362
backcountrylivn 04-08332-10860
omer new 1 currob_5
avihai lawre-dunba
tomer gabrielozad-1 113-1299043-0607422
sean Namevtauctioneer44 112-2584109-7713024
deadlines omer new 3 ismo.us.dtobhidpe
ori teitlum Namejonatho1074 02-08668-43156
tomer klmsm 20-08669-22192
talia bombix 27-08681-34813
 case deadline case reason Tracking carrier SR no
1Z3574W10188739713 UPS
added
added
9.2001901755477E+25 USPS
not added
5293511263 refund req by bu 9400136109361198591431
04-08332-10860 N/A N/A
BCELJ0722956701YQ bluecare
5/25/2022 1Z74141X0302045440 UPS
item not received
27th May no tracking added on ebay or case
27th May order stuck in processing
28th May item not receive not in yab,quantity 7,two cases
not in yab
SR# 1-439376400219
item not received
item not received
return address change
item not received

10th june item not received tracking details required

11th june item not received BCELB2543467504YQ
17th june item not received BCELE1231179404YQ
17th june
21th june payment disput challenge or accept ( order not placed)
24th june item not received BCELC9367241604YQ
25th june item not received
30th june item not received buyer refunded seller refund pending
 system ID deadline case reason
item not received

item not received

TM-I-0000005676740 buyer refund pending
not order details in yab
exclude order stuck in processing

SR# 1-439376400219

TM-I-0000005734252

arriving tomorrow 25may order-MP 3rd june-still not arrived-BC Tr

seller refund pending empty box received

 status comments
resolved buyer refunded & seller refund pending
waiting for step in
2 cases pending
stepin option not apperared

resolved
#34172 open ticket open In request

not resolved
not resolved
not resolved
not resolved
not resolved

resolved

resolved  SR#1-440672341759.
SR#1-441274252807 
resolved SR# 1-440677709607
resolved SR#1-440679283689 

ot arrived-BC Tr
sr no Account Order no Buyer id
1 Daniel 111-3351214-4263403 wana800sxrchris
2 Avishay Chaver Tov 20-08509-57370 gtp18
3 Avishay Chaver Tov 12-08567-76268 ronnie2448
4 aviad 07-08552-61259 chancschmid-92
5 omer new 1 27-08513-04922 waltersolchack
omer new 1 omer new 1
6 omer new 1 10-08520-21443 mademorales_75
7 Avishay Chaver Tov 20-08509-57370 gtp18
8 Avishay Chaver Tov 12-08567-76268 ronnie2448
9 shani 01-08503-31932 bobadrion
10 Basel 07-08567-90355 edwsow-44
11 omer new 2 23-08484-87436 passes
12 elad new 01-08442-84764 jhunt1
13 20-08551-57271 sir528
14 ori 26-08564-13877 crf60jr3
15 meir 112-1978646-6901817 spar12452
16 omer new 1 thebli_20
17 omer new 1 kentf816
18 Basel 112-2604234-7721022 ceelove1
19 Elad 2 113-0992048-1435462
meir 114-7677137-0227428 marvilope-902
omer new 1 TM-I-0000005783236 laueis56
omer new 3 TM-I-0000005761331 micpe8698
Basel 114-6942430-8477062
sean 113-4778306-9571404
ori teitlum 112-1700596-9013052
elad new 114-5047108-4785041
omer 24-08763-70238
tomer
aviad 111-5941333-4542626 costa1701
omer 3 TM-I-0000005802278 dssmith71
Tomer 112-8821597-6741028 acctbarbie
omer new 3 TM-I-0000005812403 kaweb-186015
talia 111-3009303-5781021 jacksomorriso-0
Basel 113-1995787-1635466 paymaz-0
RL pending not availabomer 2 112-7733393-8867405 serran_8974
omer 111-4948266-1067416 dennisdietrich2010
tomer 112-8821597-6741028 acctbarbie
omer new 1 TM-I-0000005831525 luisi-roja

tomer 11-08756-59374 pt-143

basel latreal123 latreal123
omer new 1 TM-I-0000005831525 luisi-roja
omer new 3 TM-I-0000005840664 wangqi
shani 114-6993740-8307407 worldcoincollector
avihai 111-2610291-6901028 lnobi
avihai Nameherobi_9104
avihai 17-08816-88873 mikeparnell2010
Daniel 09-08845-10692 garmurph-84
avihai 16-08860-23047 whay2740
Michael 23-08838-78550 streetvan59
for the 15PCS Magnet Nail Art Tool Set, Magnets for Cats Eye Gel Polish Cat Eye Magnet
Alexis
15:13 PM
we can step in by 17 May, 2022 12:00 AM PST

resolved return
unsolved return
return label pending
return label sent
return delivered refund pending
RL pending
return label shared buyer waiting

RL used borrowed

1 Basel
 Actions return reason deadline
scrn shot send still not refunded by yabelle ,seller refund #27144
yab login issue
2012jeffster 
yab login issue
waiting for buyer to send the item
15th june return label shared waiting for buyer to shbuyer use own label, seller refund pending
waiting for buyer to send the item
waiting for buyer to send the item
return closed by buyer

found better price

waiting for buyer to send the item
return delivered may 12th
return delivered may 18th
return delivered shown
item not received/ buyer need refund 26th may
return label shared
return label shared
return label requested 9th june
return label requested 8th june
return label requested 9th june
return label requested 9th june
return label shared waiting for buyer to sh13th june

return requested
waiting for buyer to send the item 22th june
waiting for buyer to send the item
waiting for buyer to send the item 24th june
waiting for buyer to send the item 24th june
waiting for buyer to send the item 24th june
waiting for buyer to send the item 24th june
dietrich2010 waiting for buyer to send the item 24th june
waiting for buyer to send the item 27th june
waiting for buyer to send the item 30th june

waiting for buyer to send the item 30th june

waiting for buyer to send the item 15-Aug
return requested 30th june
return requested 30th june
return requested 1st july
 return requested 5th july
herobi_9104 waiting for buyer to send the item 25th june
return requested
21th july
return requested 21th july
18th july
e Gel Polish Cat Eye Magnet 21th june

7/13/2022
date Comments
Return ID 521078275refunded both
5/20/2022 return label requested ticket open
Done return label requested ticket open

5/17/2022

5/17/2022
return label shared on email,25th may RT deilvery date

5/17/2022 both order return in single package/ebay close return in seller fav
44698 return label shared,buyer wating
5/17/2022 tripple mars return tab ,

address looks different in tracking F

fedex tracking added
waiting for buyer to send the item
waiting for buyer to send the item

request accepted /message sent

buyer refunded
return requested trip
seller re
return label requested on trip

return requested ticket open

ticket open
ticket open

message sent dollar35

RL take by primo60
RL taken by user :valn2014
RL taken by

requested yabelle
 $25

$20
ticket open
Return Tracking no status
resolved

TM-I-0000005707293

1ZE907659011063214 No resolved
resolved
1Z6V514Y9002821198 resolved
1Z8Y5R629098445006 not resolved

not resolved
not resolved
not resolved

TM-I-0000005783236

seller refund pending

1ZR7X9659038236015
 Date Account Name
7/7/2022 Aviad
7/7/2022 omer
; 7/7/2022 omer
7/7/2022 omer
7/7/2022 omer new 1
7/7/2022 Elad new
7/7/2022 talia
7/7/2022 omer new 3
7/9/2022 omer new 3
7/9/2022 omer new 3
7/8/2022 basel
7/9/2022 omer new 1
7/9/2022 omer new 1
7/9/2022 omer new 3
7/11/2022 Daniel
7/12/2022 shani
7/12/2022 meir
7/12/2022 avihai
44754 elad 2
7/13/2022 Daniel
7/14/2022 avihai
44757 Daniel
7/16/2022 talia
7/19/2022 basel
RL shani

17-08816-47095
14-08817-26977
13-08817-43924
26-08813-20428
08-08814-83802

Daniel 24-08856-72713
11-08834-70613
19-08832-29391
19-08831-79756

avishay 22-08832-38645
12-08835-41508
tomer p recheck

case open
Buyer ID order ID
hat1067
2012jeffster  325256925180
corechesse_4
jtay4901
luisi-roja TM-I-0000005831525
fernsan-4271 111-3077621-9605043

vibestee
334456486903
moodyone2 363878863424

lafu-802 16-08840-66459
lafu-802 05-08844-39343
vibestee
allthegoodstuffandmore 01-08829-61724
worldcoincollector 24-08791-66710
 7521sav
Namebiggdaddy8511 10-08795-44726
phbunyanjr 08-08808-46757
korndoggis 114-8814630-4007464
 hrohug_ndwup8 
jshort78 112-7971654-0465823
pip_dip  265739987624

done daniel account

done daniel account
not yet daniel account
done daniel account
done daniel account

p 7/13/2022( 24)
p 7/13/2022( 24)
p 7/13/2022( 24)
p 7/13/2022( 24)

p 7/13/2022(24)
p 7/13/2022(24)

7/14/2022
michael 7/14/2022
elad new
7/18/2022
aviad 7/16/2022
7/18/2022
avishay brown7232013

daniel teammustard

Daniel
omer new 4

omer new 1 7/18/2022

soly marks 2nd order cancellation stuck

F addded
reason status deadline
50192 ticket open for placing order Auto error
bike mirror Done
check in ag
check in ag
buyer use own label, seller refund pending open
item not delivered yet ,,,apply for refund ticket open (50188 ) open
two ticket open for manual order placement check it as well
bag size required
delist pending /tripple mars issue hay
buyer wants information .reply pending
message reply pending.. Return request label required
cancellation done /buyer refunded/check in balance due
check buyer wants cancellation
buyer reply pending/wants bag size/tripple issue
item not received case/order in processing /F added
another RL used and seller & buyer refund pending pending 13th july
buyer asking about hose kit (unpaid)
no tracking ,item not received . pending 13th july
Return delivered ,refund pending pending 13th july
wrong tracking address ticket open check it again on 2nd half
green belt posted questions
return requested ,applied, pending 19th july
assemble pair set compatibility ??
two return delivered ,buyer refund pending avishay 20thjuly

(24)7/11/2022
(24)7/11/2023
(24)7/11/2024
(24)7/11/2025
(24)7/11/2026

avishay low balance orders in pending

s avihai all top three messages order in proc

action status
check again today anytime: 4:30 pending
S issue ,134150034903
bomba_828,return req open 18th july deadline
2 order cancellation req not processing bcoz of balance isuse sir sent
cancellation pending -order not placed-just check tt
refund on hold ,refund message sent fancynancy7337
09-08815-33679 $20

F added/refund pending till case rosultuion $85

2 RL required (one tomorrow & day after tomorrow 22th july)

un excluding pending (to clear one order)

all orders in processing check again in 2nd half

[email protected] my
[email protected] my
[email protected]
[email protected]
[email protected]
[email protected] my
[email protected]
[email protected]
[email protected]
[email protected] my
 follow up 1 status comments

1Z809V6R9083226339  return delivered

 9400109206094900828148 F tracking added
done

ticket open followup required

seller refund pending
9361289715012740000000.00

7/12/2022 2L 7/13/2022

balance orders in pending

all top three messages order in processing check it again 7/13/2022

order placed
08-08824-21365
 no order placed ?/

refund pending due to balance issue

querry posted on amz (Unpaid customer)
orders in pending

not delivered to customer(Buyer name) case open F addded payment pending

jspi_2 5.3E+09
Buyer name order date order no Row #
Jon Molin 44753 111-1239667-7257806 Row #9
Stephanie Ziegler 44754 08-08855-82930 Row #13
Charles Kaross 44761 12-08855-12600 Row #14
Andrew Harcar 7/12/2022 20-08855-65293 Row #16
tracking id ebay placement status delivery date comments

bad address
Account Buyer id Manual ord/tracking info Order no
Ori Teitelboim screamdream32
omer new 3
shani sinnoh_66
omer fieldhand150 20-08632-71967
mier
fieldhand150
shani  tacol-388
john franks ez-e-parts
Elad 22 metalmoon81 25-08669-77579
meir akudinanwa pending
omer new 3 jhjjas1 TM-I-0000005812563

buyer pending refunds

ITC ack req
Reason Item no actions
req for manual placement
fack tracking generatated
loss exceeded 2.75 21-08501-51053 refunded
excluded in yab
order late delivery,ticket
325169430660
max days exceeded
order manually placed
no record in yab 373987163036
cancelled 325194001217 manual placed
placed successfully comments ticket No status
ticket open #32084 not resolved

pending noted both way

Account MAS comments
tomer 16th may 2 order on Monday
basel 16th may 2 order on Monday

Date account buyer name order placed date

7/16/2022 daniel christmasjunkieonamission 10th july
7/16/2022 daniel brlabr14 12th July
12th July
order ID amz price action1 action 2 actions 3 status comments
processing
27.7 53709 exclude if not done today processing
Date Account
7/14/2022 Shani
7/14/2022 Tomer
7/14/2022 Basel
7/14/2022 Meir
7/14/2022 Michael
7/14/2022 Avihai
7/14/2022 Sean
7/14/2022 Soly
7/14/2022 Omer
7/14/2022 Omer 2
7/14/2022 Daniel
7/14/2022 Avishay
7/14/2022 Ori Teitelboim
7/14/2022 Sara Goldshteen
7/14/2022 Aviad
7/14/2022 Omer new 1
7/14/2022 Omer new 2
7/14/2022 Omer new 3
7/14/2022 Omer new 4
7/14/2022 Omer new 5
7/14/2022 omer new 6
7/14/2022 Elad 2
7/14/2022 Talia
7/14/2022 Elad new
 15 16 17
last 24 hrs MAS Tommorrow D.A.T next
2 0 0
2 0 0
0 0 0

4 0 0
2 0 0
3 0 0
2
0 0 0

5 0 0
0 0 0

4 0 0
[email protected] , omer2020
0 0 0
[email protected] , omer2020 3 0 0

2 0 0
4 0 0
18 20 21 22 23 24 25
comments
0 1 1
3 2 2 8
0 0 2
1 1 2
4 0 2 4
1 2 2 3
1 2

2 0 0 2
1
0 0 4

4 0 0 2
0 1 3 4 4

1 1 4
0 2 2
3
Account buyer ID Defect Type
omer new 3  darlenonem
omer new 3 cpg_inc
Defects
if your not going to ship it out in a timely manner than refund my money and cancel the order .
AVOID THIS SELLER
Justificati tracking no comments
delivered AQUAA2553750522YQ
delivered AQUAA0857800322YQ
Account buyer ID Order Details
omer new 3  darlenonem
omer new 3 cpg_inc
Basel tonmarque-3 13-08690-13436
Neg Feedback Justificati item cost(AMZ)
if your not going to ship it out in a timely manner than refund my mdelivered
AVOID THIS SELLER delivered
The medal rod did screw together correctly so the whole piece is wo delivered 39.99
profit tracking no comments
AQUAA2553750522YQ
AQUAA0857800322YQ
8.24  9361289739011687018139Edit
Ebay important links

1
https://app.multiloginapp.com/WhatIsMyIP
https://bifm.triplemars.com/single-order
https://www.shipper-store.com/system/tracking/search-by-zip
https://tracking.asendia.com/
https://www.aftership.com/track/bluecare/BCELJ2750782104YQ
https://www.fedex.com/fedextrack/?trknbr=543563801676&trkqual=2459712000~543563801676~FX
https://www.17track.net/en
https://www.ordertracker.com/couriers/china-post
https://aquiline-tracking.com/data/TrackPackageAQUAA4626020522YQ

love it
international shipment

B074DW45G8
 Account buyer ID item number Tracking
1 shani  stephenw7423  185369564576
6 shani eeyore68-half  185355084418
2 Talia taziasmommy07
3 avihai  batacuba098
4 omer bigdave_and_prettylady 
5 omer new 2 re459828 
7 elad 2  cornstalkbuck
8 tomer grive-82
9 omer new 3 lorenzmoy0 
10 omer new 3 mardyke_7
11 sean  vtauctioneer44
12 Basel  tonmarque-3 394091789785
13 Meir cal_electronics 325173347962
Mc011

Reason
Product did not come with hitch pin (description did not state that).Asked for receipt with product (never ha
Not in USA..Store in Isreal. Worst Ebay experience since 2001.
Purchased this item on 6/2, seller sent a message on 6/4 stating that my mailing address wasn't good. Wrote
I received the item with a defect it seems that it was a past return
I did not receive what was pictured. Something messed up with my return and really no help from the seller
Never received product because post master said delivered. Would not replace it and would not give me my
Came in and had holes in some areas. Feeling rip off Factory reject?
The seller sent me the wrong product, I let them know about it, I told them I want to keep it but to adjust the
Order on Saturday it's Tuesday and I haven't heard anything
doesn't work as good as advertised. cheap made would like to return
never received item, seller would not refund. never received proof of shipping. do not buy from this seller
The medal rod did screw together correctly so the whole piece is wobbly and I’m so dissatisfied with it
seller is selling items they dont have in stock. just a waste of time, they lie saying item was damaged, but its
 feed back Date Date

Seller marked the item as shipped on 6/8. Now today 6/9, seller is claiming that they can't fulfill the order because of s

nd I would buy a new and one to make sure I get the right one this time. The seller sent me an offer and then said they
21nd june,2022
22nd june ,2022
17-Jun

new one, but since its not true they just cancel the order.
 t fulfill the order because of state (Washington) regulations prohibiting the item. Not true. It's a child's toy, a swing. Th

me an offer and then said they needed to carefully review it with their provider. How can you trust a seller after that? I ju
s a child's toy, a swing. There are no such regulations if the seller is really in Arizona, as the listing states.

rust a seller after that? I just declined their offer, I'll keep the wrong product since I urgently needed it, it just won't loo
listing states.

needed it, it just won't look the way I want.

 omer new 1 TM-I-0000005831525
omer new 3 TM-I-0000005840664

soly marks 15-08847-73435 nancy*nurse

luisi-roja
wangqi
Chat Chat
us2013-avih
10:28 AM
hi
Christine
10:28 AM
Hello, welcome to eBay - my name is Christine. Please allow me a few moments to review your details.
us2013-avih
10:28 AM
hi
us2013-avih
10:28 AM
pls forward to resolution team
Christine
10:28 AM
Hello Avihay.
Christine
10:28 AM
Can you please clarify your concerns so I can better assist you, Thanks.
us2013-avih
10:30 AM
I have shared wrong return label mistakenly & buyer never return the item tracking show delivered
us2013-avih
10:30 AM
kindly check this
Christine
10:31 AM
Thank you for sharing your concern with me and for us to help you, I need to connect you to our specializ
us2013-avih
10:31 AM
ok sure
Christine
10:32 AM
Please stay connected while I transfer you to my colleague who will assist you further. This may take a fe
us2013-avih
10:32 AM
ok
Biswajit
10:32 AM
Welcome to eBay Live Help, my name is Biswajit. Please give me a few moments to review what you've d
Biswajit
10:33 AM
Hello Avihay. I can see you sent return label and buyer has not returned
us2013-avih
10:33 AM
ok wait
us2013-avih
10:34 AM
pls check the datails at your end
Biswajit
10:35 AM
Deli Tire S-389 Sawtooth 4-Ply Tubeless Lawn and Garden Tire 4.10/3.50-6
Biswajit
10:35 AM
Is this theitem?
us2013-avih
10:35 AM
yes
Biswajit
10:35 AM
Thank you for confirming.
Biswajit
10:38 AM
I am checking the details for you.
us2013-avih
10:38 AM
ok
us2013-avih
10:38 AM
pls
Biswajit
10:39 AM
I have checked the details and I appreciate that you have been communicating with the member and tried
Biswajit
10:39 AM
Here, I can see the buyer has not received the second tire and they have not yet received a label by you
Biswajit
10:40 AM
Here, kindly send a replacement and add replacement tracking or send a label to ship the item back.
us2013-avih
10:40 AM
first of all the order was dispatched accordiungly
Biswajit
10:40 AM
If you wish to give partial refund, get buyers confirmation that they are happy to keep item with partial refu
us2013-avih
10:40 AM
now neither you know or i can explain on chat that the order went well
us2013-avih
10:41 AM
that is the reason a return label was provided
us2013-avih
10:41 AM
so buyer can return the item and i can refund the money
us2013-avih
10:41 AM
becuse I have check from warehouse and found that the order was good and no shortage was noticed or
us2013-avih
10:42 AM
now i am not saying that buyer is lying , but i am not lying too
us2013-avih
 10:42 AM
and that was the main reason a replacement is not sent as i am not a big profit making seller
us2013-avih
10:42 AM
buyer is keep on blaming me for this
Biswajit
10:43 AM
I completely get that you feel you've done your best with describing your item. We are a trust-based platfo
Biswajit
10:43 AM
As you can imagine, when a buyer tells us that the item isn't as expected, it's hard for us to dispute that.
Biswajit
10:43 AM
We don't see the item when it's listed, when it's sent or when it's received. We don't necessarily agree or
Biswajit
10:43 AM
Here, I can see that you listed the item with return policy of 30 days returns | Seller pays for return shippin
us2013-avih
10:43 AM
yes yes
us2013-avih
10:43 AM
and i am totally agree with you
us2013-avih
10:43 AM
that is the issue now
Biswajit
10:44 AM
Hence, the buyer can open the return. As the buyer says that the item isn't as expected, for example, it's
us2013-avih
10:44 AM
becuase i cant justify here as well my part of story
Biswajit
10:44 AM
I do get your point. Let me share the best way to resolve it now.
us2013-avih
10:45 AM
okay tell me
us2013-avih
10:45 AM
may be you can hold the case for 10 business days and i will share again a prepaid label where i will pay
Biswajit
10:45 AM
I can see you have asked buyer to close so you can partial refund. If you wish to give partial refund, get b
Biswajit
10:46 AM
Here, the case is open so if the buyer wish to return, you can send a label. Once you have provided a wa
us2013-avih
10:46 AM
okay do one thing , hold it for 10 days and i will offer him partial refund and also send him the label
us2013-avih
10:46 AM
so let him choose
Biswajit
10:47 AM
As of now, do not worry, as you are communicating if we are not asked to step in the case will stay open
Biswajit
10:47 AM
If they wish to return, send a label.
Biswajit
10:47 AM
Also, are you aware of the seller protection we have to protect sellers?
us2013-avih
10:48 AM
yes biut do not close against me, that is why i am asking to hold it for few days
us2013-avih
10:48 AM
so i will have more time to resolve it
Biswajit
10:48 AM
Yes, the case will be on hold once you send a label. Once you have provided a way for your customer to
Biswajit
10:49 AM
Here, if the item is returned back to you. Once you get the item back, if you feel the buyer has misreprese
Biswajit
10:49 AM
It will also mean you're eligible for a return label subsidy which shows as a credit on your next invoice.
Biswajit
10:49 AM
You can report the buyer through our Help pages, just type “report a buyer” into the search. • Please be s
us2013-avih
10:49 AM
please add notes to the case, so your team mate will check all details in case buyer contact
us2013-avih
10:49 AM
i do not want anyother hassale
Biswajit
10:49 AM
Sure, as of no, keep an open communication and ask buyer to confirm right away.
us2013-avih
10:50 AM
okay
Biswajit
10:50 AM
Assure them you will resolve it, and I am sure they will wait for you and work with you to get this resolve.
Biswajit
10:50 AM
Are you clear with what's happening next and what the next steps are to get this resolved?
us2013-avih
10:50 AM
okay share sr#
Biswajit
10:50 AM
1-445929274032
Biswajit
10:51 AM
You're sure of what's been done and what is happening next?
Biswajit
10:52 AM
I just want to check that we are still connected?
us2013-avih
10:52 AM
ok
us2013-avih
10:52 AM
its fine
Biswajit
10:52 AM
Excellent! You have all the information now so there should be no issues. I'll close this contact as resolve
Biswajit
10:53 AM
I appreciate you taking time out and contacting us.
Biswajit
10:53 AM
You are a polite and nice person, it was a privilege to assist you!
Biswajit
10:53 AM
Thank you for using eBay live chat. I will close our chat now.
Biswajit
10:53 AM
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ments to review your details.

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o connect you to our specialized department who can best investigate this and advise you on how to handle the situation. Can I transfer thi

you further. This may take a few moments, thank you for your patience.

oments to review what you've discussed with my colleague.

ting with the member and tried to resolve the issue.

ot yet received a label by you to ship it back.

bel to ship the item back.

py to keep item with partial refund.

nd no shortage was noticed or files from my end, even checked with courier partner and found same
rofit making seller

m. We are a trust-based platform. We trust that you've listed the item accurately. We also trust that you've sent it out in good condition.

's hard for us to dispute that.

We don't necessarily agree or disagree with either side.

| Seller pays for return shipping

as expected, for example, it's been damaged in the post or they say it doesn't match the description, that then falls under the Money Back G

prepaid label where i will pay the cost of shipping as well

ish to give partial refund, get buyers confirmation that they are happy to keep item with partial refund. Once buyer confirms you can partially

Once you have provided a way for your customer to return, they will have 10 business days to get the item back to you. If they don’t return

also send him the label

tep in the case will stay open for 21 business days since it was opened. So, ask buyer now if they wish to keep it for a partial refund.

ed a way for your customer to return, they will have 10 business days to get the item back to you. If they don’t return the item within this tim

feel the buyer has misrepresented the return reason, you can report the buyer. Our Risk Management team will investigate and take action

credit on your next invoice.

into the search. • Please be sure to use the reason “Buyer made a false claim > Claimed item was not as described when that wasn’t true”

se buyer contact

k with you to get this resolve.

t this resolved?
ll close this contact as resolved in the meantime as you'll be fine from here. I'm going to close the contact as resolved.
the situation. Can I transfer this session now?
nt it out in good condition.

n falls under the Money Back Guarantee. Then, the buyer is entitled to return the item  because they are covered by the Money Back Guara

uyer confirms you can partially refund the buyer and ask to close the request.

ack to you. If they don’t return the item within this timeframe, we will close this case in your favour. This means you won't have to refund
ep it for a partial refund.

t return the item within this timeframe, we will close this case in your favour. This means you won't have to refund

will investigate and take action.

scribed when that wasn’t true”

ered by the Money Back Guarantee if there is an issue with the item.

s you won't have to refund