The History of The PESO Model
The History of The PESO Model
It’s estimated by Gartner that by 2020, customers will manage 85 percent of their
relationship with a company without ever talking to a human. The way that most of your
customers will first communicate with you is through your business’s owned
media (even copy and creative assets in a paid ad are considered owned media), making it
the most critical component of this model.
First steps
Aside from the cost of resources to create content, owned media is free. But depending on
your organization’s goals and team size, content creation could be a budget buster. To build
a library of owned content, look into options such as hiring internally, recruiting freelancers,
or working with an agency. Or develop a combination of the three.
Then, document a content strategy, which will help you understand your brand’s audience
personas, the keywords to target, what topics and types of content to create, the platforms
where you’ll publish content and how to measure performance.
Once a trusty and productive team is in place and there’s more content in the queue, you’ll
be able to determine how content will be used in the rest of your channels.
Shared media
There’s no doubt that we love to create acronyms and memorable terms in this industry. It’s
perhaps why shared media was added, so we could say “PESO” instead of “PEO.”
Regardless, shared media is a crucial addition and a component that hardly existed for
brands a decade ago.
Shared media could be considered a sector of owned media because you own the content
that is published to your social media platforms. However, each social platform has its own
quirks and characteristics that require different content and campaigns.
Understanding these nuances of the platforms and what segments of your audience are on
each will help dictate the owned media you create.
Online word-of-mouth
Once you share something to your social media channels, what happens next is out of your
hands. The engagements, comments and shares your content receives is up to your
audience. It’s online word-of-mouth, so you lose the ability to control exactly who is sharing
your content, what they’re saying about it and where it’s happening.
The slightest mistake can turn into a viral post that could be damaging to your brand. Take
this example of DiGiorno Pizza. They posted a tweet that misused a trending hashtag,
proving that they probably didn’t do their research before hitting “publish.”
But when a social media campaign is well-received, the results can be rewarding. When it
comes to shared media, the social posts you craft are just part of the equation. In many
cases, owned, earned AND paid media can all turn into shared media if people find the
content worth talking about and sharing with others. It’s a powerful way to spread
awareness of your brand, gain new followers and even generate new customers.
Earned Media
Traditionally, earned media is a PR pitch sent to a journalist who may include the brand in a
featured story or mention it in an article in some way, whether it’s a print or online
publication. In this sense, earned media is all about relationship building.
New definition of earned media
Today, PR and marketing pros aren’t just pitching journalists; they’re pitching blogger and
social media influencers with large followings who trust the influencer’s recommendations.
In addition, they’re sending pitches to editors and webmasters of relevant websites inquiring
about including a backlink to a piece of owned content or to contribute a guest post (which
usually includes a link or two back to the brand’s website).
Paid Media
Paid media has quickly become your best strategy for better targeting and control of who is
seeing your content. It’s how you’ll get your owned content seen among the saturated
online landscape — put it right in front of their faces.
Editors also have the opportunity to choose content from brands to fill space when needed,
which turns the MAT release into an earned media property as well. To further capitalize on
this placement, you can share a published MAT release with your social media followers.
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