Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 2

Contents
Introduction..................................................................................................................................... 3
Vocabulary. Types of rooms............................................................................................. 3
Vocabulary. Types of beds................................................................................................ 4
Vocabulary. Hotel services and facilities.................................................................. 4
Goal: Leaving messages.......................................................................................................... 7
Grammar. The future with will......................................................................................... 8
Examples....................................................................................................................................10
Goal: Checking in.........................................................................................................................11
Grammar. The real conditional................................................................. 11
Goal: Requesting services in a hotel..............................................................................14
Vocabulary. Hotel room amenities and services...............................................14
Goal: Finding a hotel online.................................................................................................. 17
 COURSE 8
Chapter 3

Hotel Services

Vocabulary. Types of rooms.

1. a single room 2. a double room 3. a suite

4. a smoking room 5. a non-smoking room

 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 4

Vocabulary. Types of beds.

1. a twin bed 2. a queen-size bed

3. a king-size bed 4. a rollaway bed

Vocabulary. Hotel services and facilities.

1. free airport shuttle 2. wireless Internet service 3. in room- minibar

4. 24-hour room service 5. gift shop 6. business center

 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 5

7. laundry service 8. shoe shine service 9. fitness/ exercise center

10. wake-up service 11. bell / luggage service 12. babysitting

Practice. Answer the questions.

1. Have you ever stayed in a hotel?

2. How was it?

3. What services do you usually use in a hotel?

 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 6

Expressions. Checking in and checking out.

1. I’m checking in. The name’s Mr. Taylor. arriving

2. I’m checking out of room 709. leaving

3. Was your staying satisfactory? OK

4. Let me add it to your bill. check

5. I don’t have much time. am in a hurry

6. I’ll ask the bellman to give you a hand

help
with your luggage.

7. Would you like to put this on your credit

pay with
card?
 COURSE 8
Chapter 3, Section A

Goal: Leaving messages.

Conversation.
Conversation.
A: Hello? I’d like to speak to Kate Patterson. She’s a guest.
B: I’ll ring that room for you… I’m sorry. She’s not answering. Would
you like to leave a message?
A: Yes. Please tell her that Patty Clark called. I’ll meet her at the
hotel at eight p.m.
B: Is that all?
A: Yes, thanks.
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 8

Grammar. The future with will.

Form: : will + base form of the verb / won’t + base form of the verb
Use: you can use will or won’t to talk about the future when you do not have a plan yet.

Affirmative statements Negative statements

I will call him later. He won’t call the front desk. Contrations:

She will visit you soon. Ana won’t come early. will : ’ll

They will call you back. We won’t meet her at three. will not: won’t

The shuttle will arrive on time. You won’t take a taxi.

Questions
Will Tom call us? Yes, he will. / No, he won’t.
Will you take a taxi? Yes, I will. / No, I won’t.
Will Mr. Harris leave a message? Yes, he will. / No, he won’t.

When will the plane arrive? It will arrive in an hour.

Where will the bus go? It’ll go to the park.
Who will you call? I’ll call my mom.
What will you do in Canada? I’ll go shopping.

Important: You can also talk about the future with be going to, the present continuous,
or the simple present tense.

Examples:
I’m going to go to Spain in two months.
We’re meeting our boss at four o’clock.
He arrives on flight 360 tonight.
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 9

Practice. Complete the sentences using will and the correct form of the verb.

will answer
1. The phone is ringing. I _______ (answer) it.

will open
2. There’s someone at the door. I ___________ (open) the door.

will leave
3. Ana is not answering. He _______ (leave) her a message.

will won't take

4. It’s too late. We ________ (take) a taxi. We ________ (not take) a bus.

will start
5. Tell Bob that the conference ________ (start) in a few minutes.

will request
6. They have money and want a comfortable room. They _______ (request) a suite.

Will you
7. _______ you _________ (take) the shuttle?

won't
8. We _________ (not go) to the meeting now. It’s too early.

will meet
9. Where _______ you________ (meet) us tonight?

will call
10. Who ____________ (call) the front desk?
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 10

Phone messages. Practice saying these messages.

Examples:
• I’ll call back later.
• Tell her I’ll be at the Pittsfield Hotel until Saturday.
• Tell him I’ll call back later.
• He’ll call you after three this afternoon.
• They’ll be at the meeting at four.
• You’ll have to be early at the airport.

Read the conversation and complete the message slip.

for URGENT
F: Hello, I’d like to speak to a date time
guest. His name is Frank Mack.
WHILE YOU WERE OUT
M
M: I’ll ring him up for you…. I’m OF TELEPHONED
CAME TO SEE YOU
sorry. He’s not answering. PHONE RETURNED YOUR CALL

Would you like to call back later? CELL

PLEASE CALL
WILL CALL AGAIN
WANTS TO SEE YOU
MESSAGE

F: Actually,
Actually, I’d
I’d like
like toto leave
leave aa
message. Please tell
message. tellhim
himKateKate
Diller
Diller called.
called. I’llatbe
I’llbe at 5400-6170
5400-6170 until
untilHe
8p.m. 8 can
p.m.call
Heme canatcall
thatme at that
number.
number.

M: I’ll see that he gets your message.

SIGNED
 COURSE 8
Chapter 3, Section B

Goal: Checking in.

Grammar. The real conditional.

Conditional sentences express the results of actions or conditions.

if clause (the condition) result clause (the result)

If they accept credit cards, I’ll pay with my visa card.

Real conditional sentences express factual or future results. When the result is future,
use will in the result clause.
Factual result:

if clause (Present tense) result clause (Present tense)

If a hotel has a pool and a sauna, people want to stay there longer.

If a hotel offers good facilities and services, it is a good choice to stay there.
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 12

Future result:

if clause (Present tense) result clause (Future tense)

If I stay in a five-star hotel, I will pay a lot more.

If the pool is still open, we will go swimming.

Questions:
• If they don’t have enough rooms available, will you reserve a room now?
• Where will you stay if they don’t have any room available later?
• If you don’t find a nice hotel today, what will you do?

Important:
In conditional sentences, the clauses can be reversed with no change in
meaning. Notice that we use a comma when the if clause is at the beginning
of the clause.

If there is wireless internet service in my room , I’ll download a lot of pictures.

I’ll download a lot of pictures if there is a wireless internet service in my room.

 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 13

Practice. Complete the sentences with the correct form of the verb.

1. If she ________ (have) enough money, she ___________ (stay) in an expensive hotel.

2. They____________ (go) to Chicago if the weather ________ _(be) good.

3. Mr. Smith _________ (leave) a message if there_______ (be) no answer.

4. If my brother _________ (not have) enough money, he_______ (not travel).

5. Martha __________ (not pay) the bill if they______ (not give) her good service.

For more practice you can go to:

Conversation.
Conversation.
A: Hello. I’m checking in. The name’s Brown. Gabby Brown.
B: Let’s see. That’s a single for three
nights. Non-smoking?
A: That’s right.
B: May I have your credit card?
A: Here you go. By the way, is the
business center still open?
B: It closes at 5:00. But if you hurry,
you’ll make it.
A: Thanks.
 COURSE 8
Chapter 3, Section C

Goal: Requesting services in a hotel.

Vocabulary. Hotel room amenities and services.

We need,,,
extra towels. extra hangers. skirt hangers.

an iron. a hair dryer.

 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 15

Could someone....

make up the room? turn down the beds? pick up the laundry?

bring up a newspaper? take away the dishes?

Practice. Complete the statements and questions with other items you know.

1. I need ______________________.

More ideas:
2. We need__________ __________ .
 dirty towels
 breakfast/lunch/dinner
3. We also need_______________ _.  bags / luggage
 a coffee maker
 a rollaway bed
4. Could someone ______________ ?  laundry bags

5. Could someone______________ ?
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 16

Remember:

Hotel staff Hotel guest

Hello, (Room Service).
Is the (restaurant) still open?
Is everything OK?
What time does the pool close/open?
How may I help you?
Could someone_______?
Can I help you?
The _____ isn’t working.
I’m sorry to hear that.
The _____ won’t turn on.
Let me check.
I need______.
I’ll send someone right away.
I’d like to order (room service).
Certainly.
I’d like to leave a message for____.
I’ll be happy to help you with that.

Practice. Make up a phone conversation requesting housekeeping services.

front desk: Front desk. How may I help you?

guest:

front desk:

guest:

front desk:

guest:

front desk:
 COURSE 8
Chapter 3, Section D

Goal: Finding a hotel.

Preview. How do you find information about a hotel? Check your answer.

by word of mouth

from an online hotel booking service
from a travel guide book
from a travel agency
other __________
Explain: ______________________________________
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 18

Read about hotels in Chicago.

Chicago hotels
The Palmer House Hilton Hotel
The Loop, Chicago, Illinois
This 1,639-room historic hotel in the Loop has
a storied past, and a breathtaking lobby with a
painted ceiling and glittering chandeliers. But room
quality is uneven—some rooms still have dated
décor and tube TVs, and all the extra fees can add
up. This beautiful hotel has a huge fitness center,
and free Wi-Fi in the lobby. You can also do on-site
shopping. But if you are looking for a budget hotel,
this is not the best one. You have to pay a daily
fee for Wi-Fi, fitness center, and business center.

The Waldorf Astoria Chicago

Gold Coast, Chicago, Illinois

This hotel offers top-of the line luxury in Chicago.

It’s not huge but it has all the amenities of a large
hotel—the 188-room Waldorf caters to leisure and
business travelers. Sleek rooms feature neutral tones,
contemporary furnishings, and gorgeous marble
bathrooms that offer separate showers and soaking
tubs, as well as TVs in set in the mirrors. Highlights
include the upscale restaurant Balsan, a top-notch spa,
and health club with extensive services and an indoor
lap pool. Plus, the hotel’s location in the swanky Gold
Coast neighborhood puts it within walking distances
of upscale shops, restaurants and attractions.
 Student booklet course 8 - Chapter 3 - Sections A,B,C and D Page 19

Answer the questions.

1. Is The Palmer House Hilton Hotel modern?

2. Are The Palmer House Hilton Hotel rooms comfortable and luxurious?

3. Can you go shopping at The Palmer House Hilton Hotel?

4. Does The Palmer House Hilton Hotel have high technology?

5. Is the lobby a wonderful place to see?

6. Is The Waldorf Astoria Chicago Hotel historic?

7. Does The Waldorf Astoria Chicago Hotel have elegant rooms?

8. Does The Waldorf Astoria Chicago Hotel have high technology?

9. Can you relax at The Waldorf Astoria Chicago Hotel?

10. Is The Waldorf Astoria Chicago Hotel near well-known locations?

What about you?

1. Which hotel would you like to stay at? Why?