Technical Specification for Hybrid IP-PBX System

1. INTRODUCTION

Under the scope of this project MCF intends to procure Hybrid IP-PBX system for its Office
and Visiting scientist hostel (VSH) both located at Ayodhya Nagar, Bhopal.

The proposed system shall be a fully hybrid system that support both Time Division
Multiplexing (TDM) and IP Switching. The IP-PBX should be able to integrate with public
telecom network infrastructure (PSTN/ISDN) and legacy interfaces (like E&M). The system
shall be fully modular and fully non-blocking type with distributed architecture and should
have provision for hot redundancy of main controller unit and power supply unit. System
should have Auto attendant (IVR), Voice mail, Call metering and management software
supplied along with it.

2. SCOPE OF WORK

The work to be carried out under this tender specification shall consist of the supply, delivery
to site, installation, testing, commission, handover in approved working order and
maintenance during the liability period of proposed IP-PBX systems at MCF-Bhopal in
accordance with the specifications and tender conditions. The work also covers the de-
commissioning and removal of existing of EPABX Systems.

The IP-PBX shall comprise of the following items:

A) IP PBX equipment, power supply unit, operator consoles, analog, digital, SIP
Telephone sets, etc.

B) IPM line protection modules for mentioned number of extensions, etc

C) Auto attendant system, Voice mail system and Call billing system and software with a
PC of mentioned configuration.

2.1 The bidder shall take responsibility for the guaranteed continuous operation of the
complete system. The bidder has to indicate the different equipments offered, submit
the complete technical details of the equipments and accessories for fulfilling the
requirement/ scope given in the bid.

2.2 All items of the equipments / accessories in this specification shall be new and
complete in all respect. Equipment / material not covered in this specification but
essential for Completion of the project shall be included in the bid.

2.3 The scope of work includes supply of Hybrid IP-PBX along with phones, software, PC
and other accessories. The proposed solution is to be designed in such a way to take
care of intercom, incoming call, outgoing call and call conferencing, including video
calls.

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2.4 The scope of work includes the de-commissioning of existing EPABX Systems, loading
& transportation, removal of debris etc. and cleaning up the place.

2.5 The scope of work includes interfacing both the EPABXs i.e. at Office and at visiting
scientist hostel with availability of features transparently at both the places.

2.6 The following shall also be included in the scope of work:

a. Submission of installation report, operation and maintenance manuals, test

certificates given by manufacturer, manufacturer’s catalogues, original DVD/CD of the
software etc.

b. Training to administrative and maintenance staff of MCF-Bhopal (3 persons

maximum) for operation, fault identification, rectification and programming of the IP-PBX
systems at MCF-Bhopal premises.

c. All other associated work as required for completion of the work, irrespective of
whether these are specifically mentioned in the tender, shall be considered within the
scope of the bidder.

2.7 Any application software as required for completion of the project shall be within the
scope of the bidder.

2.8 The party shall undertake to supply all required spare parts, components, accessories
etc. required for the EPABX telephone exchange for a period of 10 years from the date
of the acceptance system.

2.9 The supplier shall be responsible for all upgrades and updates of the firmware and
application software during the warranty period and no separate amount should be
claimed for this.

2.10 There should be provision for providing safety to the EPABX system from thunderbolt or
high voltage or voltage fluctuation.

2.11 Telecom earthing is already available, but if required separately by the supplier same
and all other accessories as required shall be within the scope of the supplier.

2.12 Installation of IP-PBX system and cabling from system to MDFs (System side as well
as Field side) to be done by supplier with excellent craftsmanship and high quality
accessories.

2.13 It will be at MCF’s discretion to refer to the OEM’s global / regional Headquarters or to
confirm the features offered by the bidder as may be deemed necessary by MCF. Strict

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 penalty actions will be taken against a bidder claiming compliance to the technical
requirement given in the bid but failing to comply with the requirement as indicated in
the tender.

2.14 Based on the scope of work / supply as mentioned above and in successive paras &
other document of the bid, the bidder is to propose EPABX system. The bidder may be
called to make presentation on the system offered.

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3. SYSTEM ARCHITECTURE AND DESIGN CRITERIA

The Hybrid IP-PBX system must be highly reliable ensuring an uptime of at least 99.99%. The
offered solution must have the facility to support both Time Division Multiplexing (TDM) and IP
Switching with ability to integrate with public telecom network infrastructure (PSTN/ISDN). The
system shall be fully modular and fully non-blocking type with distributed architecture and
should have redundancy for main controller unit and power supply unit. System should be able
to network with other EPBX system of similar type but of small capacity to be installed at
Visiting Scientist Hostel. System should have auto attendant, voice mail, call detail recording,
Call billing and management software supplied along with it.

3.1 The single hybrid IP-PBX system for Office with capability for 650 ports with a provision
of expandability minimum up to 1000 ports (any mix percentage of type of ports as
desired by us) without changing or cascading multiple PBXs to achieve the future
capacity.

3.2 The single hybrid IP-PBX system for Visiting scientist hostel with capability for 60 ports
with a provision of expandability minimum up to 100 ports (any mix percentage of type
of ports as desired by us) without changing or cascading multiple PBXs to achieve the
future capacity.

3.3 IP-PBX should be card based, and not a server based. It should have provision to
add hot redundancy capability. No server based PBX should be quoted.

3.4 To avoid single point of failure main controller card and power supply units should be
configured in N+1 redundancy.

3.5 Proposed system should provide 99.9% availability. Vendor’s to provide supporting
datasheets for this

3.6 System should support traditional circuit switching as well as IP Switching and VoIP
functionalities directly.

3.7 Support feature transparency over networked PBXs over E1/PRI or IP trunks.

3.8 System should support networking options supporting in-skin PSTN (analog and digital)
and TIE trunk (analog, digital and IP).

3.9 Support wide range of terminals including Analog Phone, Digital Phone, IP phone (SIP
only) and soft phone (SIP only) including third party phones.

3.10 The proposed system shall be capable to facilitate user-friendly computer telephony
integration (CTI).

3.11 System should be offering features with enhanced user interface. On the WAN side, the
system must provide peer-to-peer connections over IP networks with the voice
compression and encryption for secured communication.

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3.12 Besides, the system must provide legacy line / trunk interfaces to support the existing
PCM/TDM based infrastructure, such as CO trunks, E&M Interface, analog extensions,
analog telephone sets with associated interfaces and cabling.

3.13 The system should have 30 Party voice conferencing via in-skin Conference Bridge in
any combination of external and internal parties with Meet-me as well as Dial Out
Facility.

3.14 The system should have 03 Party Video conferencing via in-skin Conference Bridge in
any combination of external and internal parties with Meet-me as well as Dial Out
Facility with Auto Switching – Broadcast the loudest Speaker and also have Manual
Switching-Previous & Next.

3.15 The EPABX system should have in-built centralized monitoring software to check the
functioning of the system.

3.16 Should support Video & Voice Phones at all IP Extensions.

3.17 The EPABX system should be able to provide GSM interface with feature as - GSM
channel as trunk line, dual ringing simultaneously on internal extension as well as
mobile handset, user mobiles as EPABX extensions and optional EPABX functions like
call transfer, call forward, Voice mail, Conference, call pickup, call toggle, call hold, etc.

3.18 The EPABX system should use least cost routing to set up the cheapest connection in
relation to time, route and authorization level via selected carriers. It should also support
alternate routing feature to provide reliable communication by switching to another route
if the primary path is not available.

3.19 The EPABX system should have auto attendant system, voice mail system, call detail
recording, call billing system along with associated Software and management software
as well.

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4. STANDARDS

The proposed EPABX system and accessories including Power equipment covered by this
specification shall conform to CCITT recommendations; it should also have a valid TEC
approval for ISDN connectivity. The equipment offered shall be of proven design &
performance.

5. SIGNALING STANDARDS

The system should support following or better signaling standard :

5.1 E1 with QSIG (Q2931P protocol Compliance)

5.2 Trunk digital-MFR2 (Indian) (As used in ASCON)/SS7/V5.2 Local Analog-DTMF

5.3 CO lines for STD local junctions shall work on R2MFC / Decadic signaling.

5.4 E1 CCS PRI

5.5 E1 CAS (R2MFC, Modified Indian R2MFC (As Used In ASCON Network),

5.6 SIP

5.7 H.323 Signaling

5.8 Voice encoding standards:- (a) G.723, G.711 (b) G.729 A.

5.9 T.38 for FAX Connections over IP Networks.

5.10 The offered system being IP at Core should support Echo cancellation.

5.11 DTMF and Mixed Dialing modes for telephones. The system should provide outgoing
DTMF transmission even from Digital Telephones.
5.12 The system must support Network Time Protocol as per RFC 1305 to synchronies to
the system date and time of network devices.

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6. INTERFACING COMPATIBILITY

The exchange must support following trunk interfaces:

6.1 ISDN PRI (30B + D) and BRI (2B +D)

6.2 CO Trunks with DP/DTMF signaling,

6.3 Caller ID detection,

6.4 12/16 KHz charging signal,

6.5 Polarity reversal detection.

6.6 E&M (2 wire / 4 wire) lines (Type I & V)

6.7 IP (SIP / H.323) Trunks

6.8 GSM Interface (with all popular frequency bands of GSM and 3G networks)

The exchange must support other interfaces:

6.9 PC (Ethernet, RS232) interface

6.10 External music interface

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 7. SYSTEM REQUIREMENT

OFFICE EPABX
S.No. Description Unit Remarks
Supply, Installation, Testing and Commissioning of 01 number
Hybrid IP PBX System to support TDM switching
as well as IP Switching, wired for minimum 650
ports in the same rack and expandable up to 1000
ports.
System should be housed in a single Equipment
1. rack with appropriate number of shelves. User
ports to be provided using appropriate cards
mounted in universal slots of the shelf.
System should have hot standby main controller
unit and DC power supply unit with hot swappable
cards.
Detailed Specs as per Annexure-1
ISDN PRI (30 Channels). 01 number
2.
Specs as per Annexure-1
3. CO Trunks. Specs as per Annexure-1 16 ports
E&M Type I & V (2 Wire / 4 Wire) With 8 port on each
4. 16 ports
Specs as per Annexure-1 card
GSM Interface using Gateway or in skin card 4 channel
5.
Specs as per Annexure-1 (SIM)
Minimum 16 port on
6. Analog extension ports. Specs as per Annexure-1 128 ports
each card
Minimum 8 port on
7. DKP extension ports. Specs as per Annexure-1 16 ports
each card
IP extension Card (VoIP) with perpetual IP
8. License for IP Trunks-04 licenses ; IP-Media 01 number
gateways-10 licenses ; IP-extensions-30 licenses
Float cum Boost Charger of appropriate capacity
9. to support for offered EPABX System. Specs as 01 number
per Annexure-2
Analog Phones (With CLI) Specs as per
10. 30 numbers
Annexure-6.2
Analog Phones (Without CLI) Specs as per
11. 20 numbers
Annexure-6.1
12. Digital Key Phone Specs as per Annexure-4.1 16 numbers
13. IP Hard Phone; Specs as per Annexure-5. 30 numbers
14. Video IP Phone; Specs as per Annexure-6. 02 numbers
Network switch of appropriate specs for IP phone
15. distribution. (Preferably 2 units with 16 port each) 32 ports
Specs as per Annexure-7.1

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 4-Port external PC based voice mail system with
sufficient storage time; this includes supply of
16. 01 number
necessary PC and accessories to make a complete
system. PC Specs As per Annexure-8.
17. Call logging and metering software As per Annexure-9. 01 number
Main Distribution Frame to accommodate 1000 pairs
18. 01 number
on the field side. Specs as per Annexure-1
Operator console key phone. Specs as per Annexure-
19. 01 number
4.2
Appropriate IPM and related accessories for protection
20. 200 numbers
of ports and system.
Cabling for IP Extensions (UTP, CAT-6) with RJ-45
21. connectors at both the ends. Specs as per Annexure- As per meter
7.2

VISITING SCIENTIST HOSTEL EPABX

S.No. Description Unit Remarks
Supply, Installation, Testing and Commissioning of 01 number
Hybrid IP PBX System to support TDM switching as
well as IP Switching, wired for minimum 60 ports in the
same cabinet and expandable up to 100 ports. System
should be housed in a single cabinet. User ports to be
provided using appropriate cards mounted in universal
1.
slots of the cabinet. Service cards should be hot
swappable.

System should have AC / DC Power supply with

battery backup option and inbuilt support for battery
charging. Specs as per Annexure-1.
2. CO Trunks. Specs as per Annexure-1 4 ports
GSM Interface using Gateway or in skin card. 2 channel
3.
Specs as per Annexure-1 (SIM)
4. Analog extension ports. Specs as per Annexure-1 24 ports
5. DKP extension ports. Specs as per Annexure-1 8 ports
6. Digital Key Phone. Specs as per Annexure-1 8 numbers
7. Main Distribution Frame to accommodate 60 pairs 02 number
each on the field side and line side. Specs as per
Annexure-1
Appropriate IPM and related accessories for protection
8. 50 numbers
of ports and system.

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8. SYSTEM FEATURES

8.1 The system should support closed numbering scheme wherein no access code is
required to be dialed for calling extension numbers of another networked EPABX (Office
and visiting scientist hostel EPABXs) via PRI and IP (H.323 & SIP) with QSIG support.

8.2 CLIP on Digital, IP as well as Analog Phones with a display: The CLIP coming from
Local and trunks should be displayed on :-

A. Analog Phone with CLI capability

B. Digital Telephones.
C. IP Telephones.

8.3 CLIP coming in from ISDN PRI and CO trunks should be displayed on Analog
Telephones (with CLI), Digital Telephones and IP Telephones.

8.4 External Hold Music: The offered system should be ready to accept music on hold from
an external PC/CD player or should be able to upload required music on hold to the
system in the form of MP3/WAV.

8.5 Distinctive Ringing: The offered system to provide distinctive ringing for internal calls,
external calls, auto call back calls and certain emergency services.

8.6 The proposed system should support automatic route selection (ARS) and least Cost
routing (LCR) features to route the calls based on priorities related to user profile, tariff,
and network availability, along the most cost-effective path. This service will be
transparent for users and irrespective of the physical carrier connection.

8.7 Auto-attendant facility on all trunks simultaneously with flexibility of having different sets
of announcements to separate incoming trunk groups. System should be able to provide
alternate answering point for calls that might otherwise go unanswered.

8.8 The offered system should support paging.

8.9 The offered system should support IP based wireless phones.

8.10 System Traffic Reports. Traffic statistics should be provided on incoming and outgoing
trunks groups, attendant consoles, station hunt groups and individual stations. The
information reported must include the number of calls and call duration.

8.11 Power Failure Restart (Automatic). There should be provision for battery back up. In the
event of loss of system power, the system should perform an automatic change over to
batteries without dropping any call in progress.

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8.12 Boss –Secretary feature. The incoming call to the officer shall ring on secretary’s phone
with option of ring on both telephones. It should be possible to activate the
Boss/Secretary telephone for enabling the telephone for above features. It should be
possible for the Boss/Secretary to contact each other using one touch key on digital
telephone and by dialing one or two digit code on analog telephone.

8.13 Class of Service (COS). Should be able to define whether or not voice terminal users
may access the following features and functions: Automatic Callback, Call Forwarding
All Calls, Call Forward Busy / Don’t Answer, Data Privacy, Extended Forwarding All,
Extended Call Forward Busy / Don’t Answer, Priority Calling, Restrict Call Forwarding
Off-Net, Personal Station Access, Trunk – to Trunk Transfer Restriction Override, Off-
Hook Alert, Console Permission and Client Room.

8.14 Power Failure Transfer. In the event of total loss of power or processor malfunction,
analog/PSTN lines shall be automatically switched to selected predefined extensions.

8.15 Card Lock Out. Fault on one or more analog/digital line ports should not lock out the
entire card. Even if one port is working there should not be card lock out.

8.16 One Number service: Through this feature it should be possible to have the same
number for internal extension and Mobile Number. Through this feature both internal
extension and Mobile number will ring simultaneously and once the call is picked up
from either of the devices the ringing on the other device stops.

8.17 Meet Me Call conference: upto 6 Party from Analog, Digital and IP Phones (Both
internal and external) with password protection.

8.18 Call detail recording (CDR): Call detail recording and monitoring software shall be with
GUI interface.

8.19 Auto attendant and Voice mail application with greeting and service messages offered
to callers as well as allowing callers to leave messages. Auto attendant should
interactively assist the external callers to reach their destination easily with multiple
distinct messages option in Hindi & English both.

8.20 Simple Programming for all extensions and enabling / disabling of features from system
administration PC.

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9. EPABX SYSTEM FEATURES & FACILITIES REQUIRED

LIST OF FEATURES

System Features

• Abbreviated dialing (Global & Personal) • Tone / Pulse Dialing

• Access Codes (Programmable) • Routing Networking
• Alarm Monitoring (Local & Remote) • Programmable System Tones
• Allowed & denied list • QSIG Support
• Alternate number dialing • Hot Slot Maintenance
• Auto call back (Busy, No reply) • Power & CPU Redundancy
• Auto redial • Remote Access via IP / Modem
• Auto attendant • Remote programming
• Automatic Line Hold • SMDR posting
• Backup SMDR • Selective trunk access
• Barge-in • Station name
• Built-In Self Diagnosis • System activity log & display
• Call Authorities • System administrator
• Call Prefix Restriction • System fault log
• Call Transfer – Serial • System security (password)
• Call budget on extension
• Call budget on trunks Voice Mail Features
• Call duration control
• Conversation recording • Temporary Absent Message
• Equal Load on Lines • Permanent Absent Message
• Daily Automatic Services • Leaving A Message to An Extension
• DISA • Listening to New Messages
• Distinctive Ringing • Listening to Entire Messages
• Equal Load on Operators • Reminder Service (with - without message)
• External Call Diversion • Forwarding incoming calls to Voice Mailbox
• Flexible numbers (up to 6 digits)
• Flexible Feature Codes Operator Features
• Flexible Numbering
• Hotline (immediate and with delay) • Date Setting
• Least Cost Routing • Time Setting
• Line Access Groups • Wake-up Service
• Line Check Service • Group Wake-up Service
• Music On Hold • Selective Call Pickup from the Queue (Operator
• Night Mode Telephone)
• Paging Port • Calls in Queue are visible (Operator Telephone)
• PBX Groups
• Power Failure Mode
• Remote Programming
• Ringing Extension Assignment
• System Error Query
• System Supervisor
• STD/ISD Codes

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Extension Features SIP Extension Features

• Account Coded Call – Forced or Unforced • Account Coded Call

• Auto Dial • Forced Account Coded Call
• Background Music • Marked and Forced Account Coded Call
• Busy Extension Signaling • Changing forced account code password
• Call Back • Password dialing from another extension
• Call Forwarding • Last Number Auto-Dial
• Call Hold/ Consultation/ Transfer • Redial
• Call Park/ Retrieve • Password define/change
• Call Pick-up • Phone lock
• Call Monitoring • External calls from locked phone
• Camp On • Reminder Service (with - without message)
• Chief Secretary • Time/date setting
• Conference • Temporary - Permanent Absent Message
• Calling line identification and presentation • Call Back
• Do not disturb • Leaving message to other extensions
• Door Opener • Parked Call Retrieve
• Door phone Call • Listening to messages
• Dynamic lock • Door opener
• Emergency Extension • Name display
• Follow Me • PBX group log-in / log-out
• Follow Me - Remote • Call pick up
• Headset User • Group call pick up
• Hot Line • Group external call pick up
• Intrusion • Line-line connection
• Last Number Redial • Alarm service
• Line Access- Auto/Selective
• Line Flashing
• Line to Line Connection
• Line Drop
• Line Transfer
• Messages wait indication
• Missed calls
• Paging
• Parallel Extensions
• Password Lock/ Dialing
• Reminder Service
• Remote Line Access
• Speed Dial
• Voice Level Adjusting
• Night Guard Service
• Self ring test

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10. TERMS AND CONDITIONS

10.1 ELIGIBILITY CRITERIA

Original Equipment Manufactures (OEM) or their authorized representative with following

eligibility criteria are invited to bid for the supply, Installation, commissioning and testing of IP-
PBX of required configuration –

The bids submitted by the System Integrators/OEMs not meeting these eligibility
criteria shall not be considered.

10.1.1 The Bidder shall supply, deliver to site, install, test, commission, handover in approved
working order and maintain during the defects liability period of a proposed IP-PBX
system at Master Control Facility-Bhopal at its office and visiting scientist hostel in
accordance to the specifications, supplementary note and conditions of contract.

10.1.2 The Bidder must be an Original Equipment Manufacturer (OEM) OR should produce
an undertaking from OEM that the bidder is authorized to quote for this tender and will
provide support and spares directly for the offered system and also that the offered
system is the latest being manufactured by the OEM. The authorization should be
tender specific and addressed to the tender issuing authority.

10.1.3 The Bidder shall not have been de-listed from business by any PSU/Govt. Department
during last three years. Self declaration in this regard to be provided.

10.1.4 The Bidder should have at least 5 years experience in implementation of IP-PBX
Systems. Certificate to this effect, to be enclosed in the bid.

10.1.5 The Bidder should have got awarded at least five orders for supply, installation,
commissioning and implementation of IP-PBX Systems in last three years. Documents
to this effect must be enclosed in support of the same.

10.1.6 Bidder should have successfully completed at least three installations of quoted make
and model of IP PBX or higher configuration during the last three years. Documents to
this effect must be enclosed in support of the same.

10.1.7 Bidder should have ISO:9001 certificate and a copy of the certificate should be
enclosed along with the offer.

10.1.8 The OEM should have ISO:9001 and ISO:14001 certificates and their copies must be
enclosed along with the offer.

10.1.9 The offered system should have a valid TEC approval. TEC approval certificate copies
for ISDN connectivity should be enclosed along with the offer.

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10.1.10 The TEC Certification should be in the name of the OEM participating in the tender.
The TEC Certification should be applicable for the offered model.

10.1.11 The OEM should be appearing in the latest Gartner Magic Quadrant for corporate
telephony. (Proof should be attached).

10.1.12 The OEM shall provide undertaking to provide technical support and spares for
particular system up to next 10 years even though if particular model is
discontinued or its association with bidder / dealer is discontinued.

10.1.13 The equipment quoted by bidder must be QSIG compliant. Necessary documents
in support of the same to be provided with the offer.

10.1.14 The bidder should have Qualified Manpower for Implementation & Support of IP
EPABX Systems.

10.1.15 The bidder should have support offices across India, especially at Bhopal (M.P.)
and should be able to provide support and maintenance for the offered solution.

10.1.16 The OEM must have Spare Stocking Location in western/central India preferably at
Bhopal (M.P.), valid documentary proof with address and contact person of
Stocking Location must be furnished along with the tender.

10.1.17 The Bidder should provide 36 months onsite comprehensive warranty support on
all equipments, from the date of commissioning. However deploying resident engineer
during warranty period shall be optional and should be separately quoted.

10.1.18 The Bidder should also quote AMC for three years applicable after the completion
of warranty period. However awarding AMC shall be optional.

10.1.19 The Bidder should provide all necessary licenses for integrating any SIP compliant
IP phones from any manufacturer or soft phone as decided by the tenderer during
the warranty/AMC period.

10.1.20 The Bidder is required to quote their Income Tax PAN and also submit copy of the
current Sales Tax clearance certificate.

10.1.21 The vendors should be ready to demonstrate the offered product.

Note: The certificates/proof/documents sought as above should be submitted along

with Technical & Un-priced Commercial Offer.

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10.2 OTHER TERMS AND CONDITIONS

10.2.1 Certificate of compliance & Deviation from specifications: A certificate for line by
line compliance to the requirements asked for in the tender specifications should be
provided by the tenderer. The tender can be rejected if line by line compliance is not
provided. In case where the offer deviates from the specifications, the vendor shall
indicate clearly in his offer, the specifications proposed by him along with details
thereof and the reasons for the deviation. Each exception to the specification or other
parts of the tender document shall be listed separately by the vendor. If exceptions are
not clearly listed they will not be considered by MCF.

10.2.2 Documents: The vendor shall supply hard and soft copy of operation and
maintenance manual in duplicate to MCF. All necessary literature giving complete
details shall be provided. He should also provide the test certificates given by
manufacturer. The vendor shall provide the original DVD/CD of the software.

10.2.3 Installation and Commissioning:

A. It is to be noted again that supply, installation and commissioning of the system
with all accessories, auxiliaries and any item not covered in the specification but
essential for proper installation, operation and maintenance of the Hybrid IP-PBX
system shall be included and executed by the vendor.

B. New IP-PBXs has to replace existing EPABXs, so first newly Purchased IP-PBXs
shall be installed, change over of existing extensions to these new IP-PBXs has to
be done in step-by-step way to keep the down time minimum. The
de-commissioning of existing EPABX Systems to be done only after installation,
commissioning and testing of new IP-PBX systems and concurrence of
MCF representative.
C. The project will not be deemed complete at MCF-Bhopal until the commissioning
trial of the whole system is carried out successfully by the vendor and the same is
verified and agreed by MCF representative.

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10.2.4 Test and inspection:
A. Inspection of the equipment will be done at MCF-Bhopal.
B. The vendor shall demonstrate all the features of the equipment mentioned in the
technical specifications.
C. The vendor is solely responsible for the installation, commissioning and making
the system operational at MCF-Bhopal.
10.2.5 Performance and Guarantee: All necessary tests shall be carried out at MCF-Bhopal
by the vendor to demonstrate whether performance of the instrument confirms to the
relevant standards and specifications and meets the functional requirement indicated
in the specifications

10.2.6 Electrical: Hybrid IP-PBX System in particular FCBC power supply shall operate on
230 V, 50 Hz single–phase power supply. Power for all the equipment will be provided
by MCF. If any equipment operates on any voltage other than the supply voltage and
supply frequency, necessary conversion/correction device for supply shall be supplied
along with the equipment

10.2.7 Operating Conditions: All the equipments provided shall be designed for smooth,
efficient, and trouble free operation in tropical humid climate of 50 deg. Centigrade
ambient and a humidity of 90%.

10.2.8 Warranty : The vendor shall provide warranty / guarantee for a period of 36 months
onsite comprehensive warranty support on all equipments, accessories, software as
a system whole, from the date of commissioning. This period shall include
maintenance, replacement of parts.

10.2.9 AMC: Vendors are requested to quote rate for Comprehensive Maintenance Contract
of IP-PBX Systems (both Office and Visiting Scientist Hostel EPABXs) on annual
basis, which may be used after the expiry of 3 years warranty.

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10.2.10 Payment terms: 90% of the payment against inspection acceptance delivery and
completion of installation / commissioning and balance 10% against performance and
guaranty valid for the period of warranty.

10.2.11 Training: Comprehensive training shall be provided directly from the OEM/OEM
certified engineer to nominated team of MCF staff in installation, testing, trouble-
shooting, and maintenance and to effectively operate the system.

10.2.12 Indemnity: Vendor shall indemnify, protect and save MCF, Bhopal against all claims,
losses, costs, damage, expenses, action suits, and other proceedings resulting from
infringement of any patent, trademark, copyright etc or any such other statutory
infringements in respect of all the equipments supplied by it.

10.2.13 Arbitration: Any dispute, difference of opinion, etc shall be settled mutually, failing
which it shall be referred to a one man arbitrator appointed by Director, MCF, in
accordance with the Arbitration and Conciliation Act 1996, whose decision will be
final and binding to both the parties.

10.2.14 The rate should include the charges for removal of debris out of premises,
removing stains, cleaning the site thoroughly and restoring it to the original condition
where work is undertaken.

10.2.15 The contractor shall observe all the safety precautions for the safety of the labour
and employees of MCF during execution of works. The contractor shall arrange to
obtain necessary insurance cover for its employees. He would be responsible for the
safety of the persons employed by him.
10.2.16 The contractor shall be responsible for injury to persons or things and for damages to
the property which may arise from omission or neglect of the contractor and their
employees whether such injury or damages arises from carelessness, accident or
any other cause whatsoever , in any way connected with the carrying out of work.

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10.2.17 The contactor should not employ any person who is prohibited by law from being
employed for fulfilling obligations under this contract.
10.2.18 The contractor shall not directly or indirectly transfer, assign, or sublet the contract or
any part of it. Undertaking to the effect that the contractor shall provide after sales
service during the warranty period and AMC period by themselves and not by
awarding sub-contracts to any other party.

10.2.19 In case the party does not adhere to the terms of the contract, MCF reserves the
right to terminate the contract.
10.2.20 MCF reserves the right to check the progress of the work and adherence to the
technical specifications etc any time during the installation phase.
10.2.21 The contractor shall comply with the provisions of contract, labour regulation and
abolition act, 1970, Minimum wages act and all other labour laws and other statutory
regulations (both central and states) that may be enforced from time to time by the
appropriate authorities .MCF shall not be held responsible for any penalty on account
of failure to adhere to the above labour regulations etc.
10.2.22 Rates should be firm for the entire contract period, no variation of rates will be
allowed.
10.2.23 Compliance: The firm must fill the compliance sheet mentioned in ANNEXURE-12.
Any non-compliance or partially filled compliance will lead to rejection of their
Technical & Commercial offer.

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 11. BILL OF DELIVERABLES

11.1 FOR OFFICE EPABX

TABLE -1: OFFICE EPABX
S. Description Quantity Price
No.
Supply, Installation, Testing and Commissioning of Hybrid IP
PBX System to support TDM switching as well as IP
Switching, wired for minimum 650 ports in the same rack and
expandable up to 1000 ports.
System should be housed in a single Equipment rack with
1. appropriate number of shelves. User ports to be provided 01 number
using appropriate cards mounted in universal slots of the
shelf.
System should have hot standby main controller unit and DC
power supply unit with hot swappable cards.
Detailed Specs as per Annexure-1
2. ISDN PRI (30 Channels) Specs as per Annexure-1 01 number
CO Trunks. Specs as per Annexure-1
3. 16 ports
(Preferably 2 cards of 8 port each)
E&M Type I & V (2 Wire / 4 Wire). Specs as per Annexure-1
4. 16 ports
(Preferably 2 cards of 8 port each) Specs as per Annexure-1
GSM Interface using Gateway or in skin card 4 channel
5.
Specs as per Annexure-1 (SIM)
Analog extension Card. Specs as per Annexure-1
6. 128 ports
(Preferably 4 cards of 32 port each)
DKP extension Card. Specs as per Annexure-1
7. 16 ports
(Preferably 2 cards of 8 port each)
IP extension Card (VoIP) with perpetual IP License for
8. IP Trunks-04 licenses ; IP-Media gateways-10 licenses ; 01 number
IP-extensions-30 licenses. Specs as per Annexure-1
Float cum Boost Charger Power supply of appropriate
9. capacity to support offered EPABX System. Specs as per 01 number
Annexure-2.
10. Analog Phones (With CLI) Specs as per Annexure-3.2 30 numbers
11. Analog Phones (Without CLI) Specs as per Annexure-3.1 20 numbers
12. Digital Key Phone Specs as per Annexure-4.1 16 numbers
13. IP Hard Phone; Specs as per Annexure-5. 30 numbers
14. Video IP Phone; Specs as per Annexure-6. 02 numbers
Network switch of appropriate specs for IP phone distribution.
15. (Preferably 2 units with 16 port each). Specs as per 32 ports
Annexure-7.1
4-Port external PC based voice mail system with sufficient
16. storage time; this includes supply of necessary PC and 01 number
accessories to make a complete system. PC Specs As per

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 Annexure-8
17. Call logging and metering software Specs as per Annexure-9 01 number
Main Distribution Frame to accommodate 1000 pairs on the
18. 01 number
system side only. Specs as per Annexure-1
19. Operator console key phone. Specs as per Annexure-4.2 01 number
Appropriate IPM and related accessories for protection of 200
20.
ports and system. numbers
Cabling for IP Extensions (UTP, CAT-6) with RJ-45 As per
21.
connectors at both the ends. Specs as per Annexure-7.2 meter
SUB TOTAL
TAXES (IF ANY)
TOTAL

11.2 FOR VISITING SCIENTIST HOSTEL EPABX

TABLE -2: VISITING SCIENTIST HOSTEL EPABX
S. Description Quantity Price
No.
Supply, Installation, Testing and Commissioning of Hybrid IP
PBX System to support TDM switching as well as IP
Switching, wired for minimum 60 ports in the same cabinet
and expandable up to 100 ports. System should be housed in
a single cabinet. User ports to be provided using appropriate
1. cards mounted in universal slots of the cabinet. Service cards 01 number
should be hot swappable.

System should have AC / DC Power supply with battery

backup option and inbuilt support for battery charging.
Specs as per Annexure-1.
2. CO Trunks, Specs as per Annexure-1. 4 ports
GSM Interface using Gateway or in skin card, Specs as per 2 channel
3.
Annexure-1. (SIM)
Analog extension ports Specs as per Annexure-1.
4. 24 ports
(Preferably 3 cards of 8 port each)
DKP extension ports, Specs as per Annexure-1.
5. 8 ports
(Preferably single card of 8 port)
6. Digital Key Phone; Specs as per Annexure-4.1 8 numbers
Main Distribution Frame to accommodate 60 pairs each on
7. 02 number
the system side and field side. Specs as per Annexure-1
Appropriate IPM and related accessories for protection of
8. 50 numbers
ports and system.
SUB TOTAL
TAXES (IF ANY)
TOTAL

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11.3 SERVICES OF RESIDENT ENGINEER
TABLE -3 : Resident Engineer Services
S. Description Duration Price
No.
Resident Engineer during warranty period of 36 months as
1. 03 year
per Annexure-10
SUB TOTAL
TAXES (IF ANY)
TOTAL

11.4 SERVICES OF RESIDENT ENGINEER

TABLE -4 : Comprehensive Maintenance Contract Rate
S. Description Duration
No.
Comprehensive Maintenance Contract of IP-PBX Systems
(both Office and Visiting Scientist Hostel EPABXs) on annual
1. 05 year
basis, which may be used after the completion of 3 years
warranty period.
SUB TOTAL
TAXES (IF ANY)
TOTAL

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 ANNEXURE-1
HARDWARE SPECIFICATIONS OF IP-PBX

1.1 IP-PBX
1.1.1 Hybrid IP PBX System that supports both Time Multiplexing (TDM) and IP switching.

1.1.2 The PBX should support TDM switching for communications between legacy
Stations/trunks and pure IP switching (peer-to-peer connections) between IP terminals.
Connection between IP network and legacy network should be via VoIP board which
converts packet-based voice data to TDM-based voice data, and vice versa.

1.1.3 Powerful CPU with built-in functionalities, the CPU of the system should be like a heart
of pure IP connections and TDM-based connections. The CPU server must employ a
32 bits or better microprocessor. With this processing power and DSP technology, it
must integrate the following features:

Switching IP/ TDM / PCM , 100 % Non-blocking

Local cum transit switch
Processor 32-bit or better RISC
Architecture Distributed Processing
Slots Universal
Control Stored Program Control
Hot slot maintenance
Redundancy Hot standby for CPU and PSU both
Codec support Audio : G.711 A / Mu law, G.723, G.729 A/B, iLBC,
T.38 (IP-FAX)

Video : H261, H263, H263p, H264

Operating System Open source Linux

1.1.4 PBX unit should be supplied along with mounting arrangement in terms of either Rack
of appropriate size or L-angle frame to house cabinets / PBX units. Cabinet should
have Front and back cover with appropriate cooling fans mounted on it.

1.2 E1/PRI Trunk Card

1.2.1 The offered system shall support software configurable E1/PRI Cards. In other words
it should be possible to configure the same card as E1 or PRI.

1.2.2 Should Support DP, DTMF, MFCR2, QISG, DPNSS signaling streams etc.

1.3 CO Trunk Card

1.3.1 The CO trunk card should have at least 8 ports.

1.3.2 Each Port to support CLIP Feature for both DTMF and FSK. The presentation of CLIP
should be card dependent and should not be dependent on Central Resources.

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1.3.3 CO Trunks with DP/DTMF signaling,

1.3.4 Caller ID detection,

1.3.5 12/16 KHz charging signal,

1.3.6 Polarity reversal detection.

1.4 Analog Subscriber Card

1.4.1 The Analog Subscriber Card should have 16 or More Ports.

1.4.2 Each Port to support CLIP Feature for both DTMF and FSK. The presentation of CLIP
should be card dependent and should not be dependent on Central Resources.

1.4.3 Should work on copper cable without degradation of service up to minimum distance
of 2 Kms.
1.4.4 Loop resistance 1,800 Ohms, including telephone

1.5 Digital Subscriber Card

1.5.1 The Digital Subscriber Card should provide 16 or More Ports.

1.5.2 Calling Number and Name should be displayed on the phones that are connected on
to this card.

1.5.3 Should work on Copper up to a distance of 2 Kms without any degradation to the
performance.

1.6 VoIP Card

1.6.1 The VoIP Card should embedded IP capabilities.

1.6.2 It should have support for video calls.

1.6.3 It should have peer-to-peer interpretability.

1.6.4 It should have encryption for secure communication.

1.6.5 It should support SIP & H.323 protocols.

1.6.6 It should have DHCP /Static IP / VLAN support.

1.6.7 It should have advanced echo cancellers.

1.6.8 Support for codecs: G.711, G.713.1, G.729a, G.729ab, RTCP, IETF RFC 3550
1.6.9 Quality of Service:Packet prioritization /tagging TOS/DiffServ, IEEE802.1p&q
1.6.10 Eternet Interface 10/100 Mbit (Autosense) H.323 V4

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1.7 E&M Card
1.7.1 The E&M Card should provide 16 or More Ports.

1.7.2 It should have 2 wire / 4 wire connectivity using type I & V interface

1.9 GSM Interface

1.9.1 The IP-PBX should offer mobile connectivity with GSM networks through gateway or in
skin GSM card.
1.9.2 It should support all popular frequency bands of GSM and 3G networks, with use of
particular frequency band should be user selectable.

1.10 Main Distribution Frame (MDF)

1.10.1 HVt Allocation : Vertical

1.10.2 Jumpering length : 1 Mtr.

1.10.3 Capacity (no. of pairs) : As per system requirement

1.10.4 Krone Module make : Krone (Original)

1.10.5 No. of IPM line protection modules : As per system requirement

1.10.6 Rack / Wall mounted frame with lock and key facility.

1.10.7 The body of outer cabinet must be zinc-coated steel with excellent anti-corrosion,
cracking resistant and strength performance.

1.10.8 The body must have electrostatic spraying surface.

1.10.9 It must have water resistance door and protects the cabinet against dust and moisture
intrusion.

1.10.10It must have reliable cable fixing and grounding unit.

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 ANNEXURE-2
SPECIFICATIONS FOR FCBC POWER SUPPLY

2.1 FCBC shall be capable of supporting EPABX system with full configuration of 1000
ports with 20% margin at the peak load.

2.2 It should be capable to fully support Offered EPABX system and associated telephone
network load in Duplex mode of Master and Slave configuration.(Preferably of capacity
25A + 25 A)

2.3 It should be capable to supply nominal 48 Volt with adequate current rating with option
to connect external MF-VRLA batteries.

2.4 It should have proper monitoring / display LCD panel for voltage / current etc.

Electrical Specs should be similar or better than following –

2.5 INPUT SPECIFICATIONS:

2.5.1 Nominal Voltage: 230 VAC, Single Phase
2.5.2 Voltage Range: 150 - 275 VAC
2.5.3 Switching Frequency: 47 –53 Hz
2.5.4 Input Current: <24A RMS
2.5.5 Power Factor: 0.98 MIN.(50% Load to 100% Load)
2.5.6 Efficiency: >90%
2.5.7 Dielectric Strength: 1.5 KV AC (I/P to O/P and Case)

2.6 OUTPUT SPECIFICATIONS:

2.6.1 Nominal Voltage: 48 VDC
2.6.2 Output Voltage Span Adjustment: 48V - 56V
2.6.3 Output Current: 2 X 25A (MAX.)
2.6.4 Power: 2 X 1400W (MAX.)
2.6.5 Net Regulation: ±0.5V
2.6.6 Ripple: < 300mV p –p
2.6.7 Psophometric: < 4mV
2.6.8 Audible Noise: < 50 dBA
2.6.9 Battery Current Limit: 0.1AH of Battery Capacity
2.6.10 Battery Protection: LVD (43– 44V)

2.7 PROTECTIONS:
2.7.1 Input rocker switch
2.7.2 Electronic overload & short circuit Protection at output
2.7.3 Electronic shutdown & isolation in case of abnormal AC mains voltage
2.7.4 Electronic battery over discharge protection
2.7.5 EMI / RFI and line surges
2.7.5 Battery reverse polarity protection

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2.8 INDICATIONS:
2.8.1 AC Power
2.8.2 Output OK
2.8.3 AC Abnormal
2.8.4 Rectifier Fail
2.8.5 Battery charged
2.8.6 Battery on charge
2.8.7 Low volts
2.8.8 Audio alarm

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 ANNEXURE-3
SPECIFICATIONS FOR ANALOG PHONE

3.1 SPECIFICATIONS OF ANALOG PHONE (Without CLI)

The phone sets should be of reputed brand and should be equipped with minimum
these features:

3.1.1 Tone / Pulse Switchable

3.1.2 Ring LED Indication
3.1.3 Ringer Volume Control
3.1.4 Flash
3.1.5 Pause
3.1.6 Redial

3.2 SPECIFICATIONS OF ANALOG PHONE (With CLI)

The phone sets should be of reputed brand and should be equipped with minimum these
features:

3.2.1 LCD: 2 or more lines

3.2.2 Caller ID: FSK & DTMF
3.2.3 Speaker phone
3.2.4 Ringer Melodies: 8 or more tones
3.2.5 Ringer Volume Control:4 or more levels
3.2.6 Handset volume control
3.2.7 Message wait indication
3.2.8 One touch speed dial: 8 or more keys
3.2.9 Phone book entries:50 or more
3.2.10 Call logs:50 or more
3.2.11 Battery free operation
3.2.12 Wall mountable

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 ANNEXURE-4
4.1 SPECIFICATIONS FOR DIGITAL KEY PHONE

The phone set should be of reputed brand and should be equipped with minimum
these features –

4.1.1 Fully Digital, 2 Wire, Key phone

4.1.2 Menu driven option with 2X20 Or 4X20 characters or better LCD
4.1.3 Special function keys : Mute, hold, transfer, conference, last number redial
4.1.4 16 or better Programmable, double function memory or function keys with LED
4.1.5 Voice level control keys (handsfree, mute, handsfree volume increase/ decrease)
4.1.6 calling number / name display on LCD
4.1.7 Duplex Speakerphone
4.1.8 On hook dialing
4.1.9 Message waiting indicator
4.1.10 Headset output
4.1.11 A TAPI compatible PC interface for CTI

4.2 SPECIFICATIONS FOR OPERATOR CONSOLE KEY PHONE

The phone set should be of reputed brand and should be equipped with minimum
these features –

4.2.1 Digital Key Phone with all the specs & features mentioned in Annexure-4.1
4.2.2 With Add-on module for Operator
4.2.3 Add-on module with 28 or better Programmable, double function memory or
function keys with LED

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 ANNEXURE-5

SPECIFICATIONS FOR IP HARD PHONE

The phone set should be equipped with minimum these features:

5.1 Monochrome backlit display – 4 lines x 20 Characters or better

5.2 Support SIP/H.323 protocol
5.3 Standards based codec support: G.711/G.729A/ G.729B/ G.722
5.4 Full duplex Dual Ethernet Ports (10/100 Mbps)
5.5 PoE Class (IEEE 802.3af) registers as class 1 (or higher) device
5.6 Hard button for Hold, Mute, Conference, Drop, Transfer, Speaker, Redial, Volume
(Up and Down), messages, Menu, contacts, headset, etc.
5.7 Wideband audio for both handset and headset
5.8 LED for speaker, mute, call history, message etc.
5.9 Message waiting indicator
5.10 It should be configured to support minimum 100 call log entries.
5.11 The IP phone should be powered via external power adapter, power patch panel or
in line power of the switch.
5.12 Support 2 SIP account so that an IP telephone can be configured behind more than
one IP PBX.
5.13 Omni direction microphone and echo cancellation.

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 ANNEXURE-6
SPECIFICATIONS FOR VIDEO IP PHONE

The phone set should be of reputed brand and should be equipped with minimum
these features:

6.1 5.5” (or higher) screen, high resolution LCD display with backlit.

6.2 capacitive touch panel

6.3 4CIF/HD (or better) standard video camera

6.4 video desk phone must support XML/web browsing

6.5 Atleast two 10/100 Mbps Fast Ethernet RJ-45 jack.

6.6 Support for basic SIP features (minimum 15 features) like conference, transfer etc
or more

6.7 PoE class (IEEE802.af) registers as class-1 (or higher) device

6.8 Atleast 3 party call conferencing (Ad hoc / click to conference)

6.9 Network Protocols : SIP RFC3261, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP,

HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP(client), NTP/SNTP, TFTP, Telnet,
TLS, UPnP

6.10 QoS : Layer 2 (IEEE 802.1Q/p VLAN tagging) and Layer 3 QoS (ToS, DiffServ,
MPLS)

6.11 Video Capabilities : H.264 baseline (with CABAC enhancement pending),

H.263/H.263+, video resolution of VGA/WQVGA/QVGA (H.264) and CIF/QCIF
(H.263/H.263+), frame rate up to 30fps, bit rate from 32kbps to 2Mbps, 3-way
conference, anti-flickering, auto focus and auto exposure, zoom, PIP (Picture-in-
Picture), on-screen display, audio mute, camera block, video phone book, still
picture capture/store, video recording, visual voice message indicator

6.12 Voice Codec : G.711 (PCMU/PCMA, Appendix I & II), G.722 (wideband), G.723.1,
G.729AB, GSM-FR, G.726-32, L16-256

6.13 Audio Codec : AAC, MP3, WMA, Real, Ogg-Vorbis

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 ANNEXURE-7

SPECIFICATIONS FOR NETWORK SWITCH

S. Type Specs
No.
i. Complete stack must support atleast 4 no. of switch.
Switch ii. Minimum stackable 16 x 10/100 BASE T POE+ ports and
1.
Architecture minimum 2 SFP ports which should support both single and multi
mode fiber.
i. Atleast 12 Gbps switching capacity & 9 Mbps packet forwarding
rate.
Switch ii. Switch must be compatible with L3 switch
2.
Performance iii. Minimum 1000 MAC addresses
iv. Atleast 255 VLAN with support for 802.1Q
v. Minimum 128 MB DRAM and 32 MB Flash
Resiliency / i. IPv4 / IPv6 ready from day 1
3. Redundancy ii. L3 functionalities like inter VLAN routing from day 1
features iii. Standard based IEEE 802.3at POE+ on all copper (RJ45) ports
i. MAC based Network Access Control
4. Security feature
ii. RADIUS, TACACS+, Guest VLAN, SSHV2 for Telnet management
i. IPv6 management from day 1
Management &
5. ii. RADIUS authentication & accounting
Operations
iii. SNMPv3, HTTP, Telnet, SSHv2

SPECIFICATIONS FOR UTP CABLE

S. Characteristic Min. Required Specifications

No.
Category 6 Unshielded Twisted Pair 4 Pair 100 Ω cable
Category 6 UTP cables shall extended between the work area
1. Feature location and its associated telecommunications closet (Network
Switch) and consist of 4 pair, 23 AWG, UTP Non Plenum cable
jacket.
Construction: 4 twisted pairs separated by internal X shaped, 4
channel, Polymer spine / full separator.
Conductor Solid Copper
2. Characteristic
Conductor diameter 0.56±0.005mm (23 AWG)
Insulator Polyolefin
Jacket PVC

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 ANNEXURE-8

SPECIFICATIONS FOR SYSTEM ADMINISTRATION PC

The system administration PC of reputed brand for running IP-PBX system administration
applications like Call monitoring, Call detail recording, Voice mail, Auto attendant, System
programming, Diagnostic and Administration applications should have the following
specifications –

S. No Feature Required Parameter

1 CPU Intel i-5 processor with 2.9 GHz
2 Mother Board Intel Original Mother Board
3 Memory Min. 4 GB RAM
4 Hard Drive Min. 250 GB
6 Floppy Drive NA
7 Keyboards PS/2 Keyboard
8 Mouse Optical Mouse with scroll
9 Video Card In Built
11 Network Adapter (NIC) Integrated 10/100/1000 Base –T
12 Sound Card In- Built
13 Graphic Card In- Built
DVD+16x –16x, RW +8x -6x, CDW 48x
14 DVD writer
CDR 52X
15 USB 2 nos. at front panel
16 Operating system Win 7 or Linux (Latest Version)
17 Monitor 21” colour LED
2.1 Channel speaker system with
18 Audio
sub-woofer

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 ANNEXURE-9

8 SPECIFICATIONS FOR SERVICES AND MAINTENANCE SOFTWARE

The EPABX system should have auto attendant system, voice mail system, call detail
recording, call billing system along with associated Software and management software as
well.

8.1 Auto attendant system

The auto attendant should greet incoming calls, announce service message, and interactively
assist the external caller to reach their destination easily with distinct message options. Auto
attendant should have PC based solution (for Office EPABX)
And in-built in for Visiting scientist hostel EPABX.

8.2 Voice mail system

The voice mail system should assist external as well as internal callers to announce the
status of called extension and leave a message for it. This system should be PC based
system. It should have proper methods to alert users/extensions about presence of voice mail
and also easy way to listen to those voice mails.

8.3 Call Detail Recording

The system should be able to record, display and print out on a printer all outgoing calls on a
real time basis. The call records should include the following details:

8.3.1 calling extension number

8.3.2 called external number
8.3.3 trunk line used
8.3.4 duration of call
8.3.5 date and time of call
8.3.6 call charge
8.3.7 User ID

The system shall be able to generate reports automatically on a regular basis and on request.

The types of reports shall be as follows:

• Cost Reports
The reports shall show the total number of calls, total duration and total cost. The
reports can be for all types of unit of the organisation i.e. trunks, extension,
departments and division.

• Analysis Reports
It shall be possible to generate reports that conform to the required parameter values
as incoming call, out going call, range of extensions, start and stop date , start and
stop time, destination, duration and cost threshold

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 . . . CONTINUED
The content of the reports shall be

8.3.8 extension numbers

8.3.9 number dialed
8.3.10 date & time
8.3.11 duration
8.3.12 cost

8.4 Call billing System

The call billing system should be able to provide reports for the following:-

8.4.1 Extension outgoing calls

8.4.2 Incoming calls
8.4.3 Extension to extension calls
8.4.4 Incoming calls to operators
8.4.5 Lost calls at operators
8.4.6 Transfer/Transit calls
8.4.7 Unanswered calls
8.4.8 Feature activation call

8.5 Management Software

System administration and maintenance software should be provided for the purchased IP-
PBX Systems either embedded in above mentioned software (Refer 8.1,8.2,8.3,8.4) or as
separate software. This should be user friendly, GUI based administration & maintenance
software. This software shall be installed in a PC which will also be used for configuring and
programming IP-PBX system. This software should have these features –

8.5.1 System maintenance software should automatically check the normal operation of
the system through series of tests.

8.5.2 System shall have the provision of instant fault detection and information
report/generate suitable alarms during any failures to indicate/localize the faults.

8.5.3 Automated Fault reporting system. Should be able to indicate line status of all
connections along with nature of fault.

8.5.4 System shall have the provision of automatically identifying and isolating faulty
trunks. This should be done on daily basis automatically or invoked by System
administrator and results output on Maintenance terminal.

8.5.5 The system shall maintain good number of history log of commands along with the
Log-in name and commands issued.

8.5.6 The administration should be secured by way of password protection. It should be

possible to have different layers of password.

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 ANNEXURE-10

TERMS OF RESIDENT ENGINEER FOR MAINTENANCE OF EPABX SYSTEM

A professional with minimum qualification of Diploma in Electronics & Communication

engineering with minimum one year of working experience in relevant system must be
available at MCF-Bhopal during the working hours (9 AM – 5 PM) to look after the technical
problems in the EPABX system and internal telephone network, till the completion of 36
months warranty period. In case of emergency, the Engineer is expected to work on holidays
and non-working hours also if required.

Duties and Responsibilities of Resident Engineer for the Maintenance of IP-PBX System at
Office & Visiting Scientist Hostel –

9.1 SKILLS REQUIRED FOR RESIDENT ENGINEER:

The resident engineer should be well versed in the following skills

9.1.1 Configuration and programming of systems
9.1.2 Power and systems cabling to MDF and power plant
9.1.3 Database management of EPABX
9.1.4 Voice mail and call monitoring configuration and maintenance
9.1.5 Identifying and correcting system faults
9.1.6 Interact with engineer in charge for any data base correction and
implementation
9.1.7 Upkeep of overall EPABX network at MCF-Bhopal.

9.2 DUTIES OF RESIDENT ENGINEER:

The resident engineer should perform the following duties.

9.2.1 Report to concerned Responsible Engineer of MCF-Bhopal
9.2.2 Upkeep of overall systems at the Office and Visiting Scientist Hostel IP-PBXs
9.2.3 Verification and upkeep of all the external interfaces of EPABX such as CO
lines, DID, Spacenet, E&M, hot line and PRI trunks, etc.

9.2.4 Verification of -
9.2.4.1 Proper functioning of IP-PBX system, auto attendant, voice mail system
and Call monitoring system
9.2.4.2 EPABX alarms and carrying out proper corrective actions
9.2.4.3 Daily complaint log and to attend to problems
9.2.4.4 All protection devices in respective places

9.2.5 Receive daily complaints and logging in the register/PC

9.2.6 Attending the cable problems and complaints
9.2.7 Modification of user database as and when instructed by Responsible MCF
engineer
9.2.8 Any other EPABX system related woks assigned by Responsible MCF engineer

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9.2.9 Verification of database for proper updation in both primary and back up EPABX
memory Banks.
9.2.10 Battery discharge cycle at both the places (every fortnight)
9.2.11 Verification and update of MDF and IDF wiring diagrams
9.2.12 Support the cable termination as and when new cables are laid and old cables
are redirected
9.2.13 Power systems verification – voltage, current and nominal configuration settings
9.2.14 Battery terminal voltage readings

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 ANNEXURE-12

INDICATIVE DIAGRAM

3 KM

Tie-lines

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 Annexure -13
Compliance Statement for IP-PBX system
NOTE: 1. Clearly indicate in column – Complied (YES/NO) – whether the product offered meets specification or not.
2. In OFFERED SPECIFICATION / REMARKS column indicate if there is any deviation or better specification is offered.
3. All columns should be filled compulsorily and DONOT add any rows or columns
4. The compliance statement duly filled along with Technical Catalogues and brochures without any pricing details should be uploaded online
in DOCUMENT SOLICITED FROM VENDORS and a soft copy in CD may be sent to Purchase and Stores Officer, Master Control Facility,
Hassan 573201 through courier or speed so as to reach on or before tender opening date specified in the tender document. If the pricing
details are found in above document, the offer will not be considered for evaluation.
1. HYBRID IP-PBX FOR OFFICE & VISITING SCIENTIST HOSTEL ( Quantity : 01 EACH )
S. No. Feature Required Parameter Complied Offered Specification / Remarks
(Yes/No)
1. Type Hybrid IP-PBX System to support both TDM and IP
switching.
2. Processor 32-bit or better Processor
3. Architecture Distributed Processing
4. Slots Universal
5. Control Stored Program Control
Hot slot maintenance
6. Codec support Audio : G.711 A / Mu law, G.723, G.729 A/B, iLBC, T.38
(IP-FAX)
Video : H261, H263, H263p, H264
7. Operating System Open source Linux
8. Wired Capacity Minimum 650 ext. (For Office IP-PBX)
Minimum 60 ext. (For Visiting Scientist Hostel IP-PBX)
9. Expandable 1000 ext. or better (For Office IP-PBX)
Capacity 100 ext. or better (For Visiting Scientist Hostel IP-PBX)

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10. Redundancy Hot Stand by redundancy for Main Controller Card
(For Office IP-PBX Only)
Hot Stand by redundancy for DC Power Supply Card
(For Office IP-PBX Only)
11. Standards TEC approval for ISDN connectivity
12. Interface Supported Analog Trunks, ISDN BRI-PRI, SIP/H.323, GSM
(Trunk Side)
13. Interface Supported Analog, Digital, IP extension,
(Extension Side) Mobile (GSM)
14. Interface Supported E1, T1, E&M (type I & V), TWT, IP
(Network Side)
15. In Skin Minimum 4 or better
Voice Mail channels
(Recording)
16. In Skin Minimum 4 or better
Voice Mail channels
(Playback)
17. In Skin Minimum 4 or better
Auto attendant
channels
18. Extension interface Two wire interface for analog & digital extensions
~ 48 V DC extension feed for
analog / digital extension
Station loop resistance 1800 Ohms or better including set
Caller ID generation
Caller ID display
Metering pulse generation

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18. Extension interface automatic gain adjustment
automatic line check
polarity reversal detection
19. Trunk interface Loop start with DP/DTMF signaling
Caller ID detection (FSK / DTMF)
12/16 KHz metering pulse generation
Polarity reversal detection
E&M with DP/DTMF and 2/4 wires
VoIP with H323, SIP protocols & G711, G729 codecs
GSM Gateway
20. External Interfaces RS 232, PC (RJ45), External music
21. Networking and PBX interfacing over Tie-Trunk, PRI and IP
Management
feature transparency between networked PBXs
Routing/Networking
Remote Programming
QSIG Support
22. Mounting Rack mountable / frame mountable / table top mountable
23. Environmental 0 – 45 deg operating temperature
Conditions 10% - 90% non-condensing humidity

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2. FEATURES

S. No. Required Feature Complied Offered Specification / Remarks

(Yes/No)
1. IP-PBX should be card based, and not server based system. It should have
provision to add hot redundancy capability.
(No server based PBX should be quoted.)
2. System should be offering features with enhanced user interface. On the WAN side,
the system must provide peer-to-peer connections over IP networks with the voice
compression and encryption for secured communication.
3. The system should support closed numbering scheme wherein no access code is
required to be dialed for calling extension numbers of another networked EPABX
4. CLIP on Digital, IP as well as Analog Phones with a display: The CLIP coming from
internal extension, CO trunks, ISDN PRI should be displayed.
5. The offered system should be ready to accept music on hold from an external
PC/CD player or should be able to upload required music on hold to the system in
the form of MP3/WAV
6. The offered system to provide distinctive ringing for internal calls, external calls,
auto call back calls and certain emergency services.
7. The proposed system should support automatic route selection (ARS) and least
Cost routing (LCR) features to route the calls based on priorities related to user
profile, tariff, and network availability, along the most cost-effective path.
8. Boss –Secretary feature: The incoming call to the officer shall ring on secretary’s
phone with option of ring on both telephones. It should be possible to activate the
Boss/Secretary telephone for enabling the telephone for above features. It should
be possible for the Boss/Secretary to contact each other using one touch key on
digital telephone
9. Power Failure Restart (Automatic). There should be provision for battery back up. In
the event of loss of system power, the system should perform an automatic change
over to batteries without dropping any call in progress.
10. Power Failure Transfer. In the event of total loss of power or processor malfunction,
analog/PSTN lines shall be automatically switched to selected predefined
extensions.

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11. The offered system should support paging.
12. The system should have 30 Party voice conferencing via in-skin Conference Bridge
in any combination of external and internal parties with Meet-me as well as Dial Out
Facility.
13. The system should have 03 Party Video conferencing via in-skin Conference Bridge
in any combination of external and internal parties with Meet-me as well as Dial Out
Facility.
14. The EPABX system should be able to provide GSM interface with feature as - GSM
channel as trunk line, dual ringing simultaneously on internal extension as well as
mobile handset.
15. System should support networking options supporting in-skin PSTN (analog and
digital) and TIE trunk (analog, digital and IP).
16. System Should support Video & Voice Phones at all IP Extensions.
17. The system should have auto attendant system, voice mail system, call detail
recording, call billing system along with associated Software and management
software as well.
18. The system should have Simple Programming for all extensions and enabling /
disabling of features from system administration PC.
19. Card Lock Out. Fault on one or more analog/digital line ports should not lock out the
entire card. Even if one port is working there should not be card lock out.
20. One Number service: Through this feature it should be possible to have the same
number for internal extension and Mobile Number. Through this feature both internal
extension and Mobile number will ring simultaneously and once the call is picked up
from either of the devices the ringing on the other device stops.
21. EPABX Features – System Features as per Chapter– 9
22. EPABX Features – Voice Mail Features as per Chapter– 9
23. EPABX Features – Operator Features as per Chapter– 9
24. EPABX Features – Extension Features as per Chapter– 9
25. EPABX Features – SIP Extension Features as per Chapter– 9

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3. FCBC POWER SUPPLY FOR OFFICE IP-PBX ( Quantity :01)

S. No. Feature Required Parameter Complied Offered Specification / Remarks

(Yes/No)
1. Type SMPS based FCBC of 48 Volts in Duplex mode, adequate
enough to support EPABX system with full configuration of
1000 ports with 20% margin at the peak load.
2. Mode It should be capable to fully support Offered EPABX
system and associated telephone network load in Duplex
mode of Master and Slave configuration.(Preferably of
capacity 25A + 25 A)
3. Backup Source It should be capable to supply nominal 48 Volt with
adequate current rating with option to connect external
MF-VRLA batteries.
4. Input Specifications Nominal Voltage: 230 VAC, Single Phase
Voltage Range: 150 - 275 VAC
Switching Frequency: 47 –53 Hz
Input Current: <24A RMS
Power Factor: 0.98 MIN.(50% Load to 100% Load)
Efficiency: >90%
Dielectric Strength: 1.5 KV AC (I/P to O/P and Case)
5. Output Nominal Voltage: 48 VDC
Specifications
Output Voltage Span Adjustment: 48V - 56V
Output Current: 2 X 25A (MAX.)
Power: 2 X 1400W (MAX.)

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5. Output Net Regulation: ±0.5V
Specifications
Ripple: < 300mV p –p
Psophometric: < 4mV
Audible Noise: < 50 dBA
Battery Current Limit: 0.1AH of Battery Capacity
Battery Protection: LVD (43– 44V)
6. Protections Input rocker switch
Electronic overload & short circuit Protection at output
Electronic shutdown & isolation in case of abnormal AC
mains voltage
Electronic battery over discharge protection
EMI / RFI and line surges
Battery reverse polarity protection
7. Indications AC Power
Output OK
AC Abnormal
Rectifier Fail
Battery charged
Battery on charge
Low volts
Audio alarm

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4. SPECIFICATION OF ANALOG PHONE (Without CLI) ( Quantity :20)
S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks
1. Tone / Pulse Switchable

2. Ring LED Indication

3. Ringer Volume Control

4. Flash

5. Pause

6. Redial

7. Wall mountable

5. SPECIFICATION OF ANALOG PHONE (With CLI) ( Quantity : 30)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks
1. LCD: 2 or more lines
2. Caller ID: FSK & DTMF
3. Speaker phone
4. Ringer Melodies: 8 or more tones
5. Ringer Volume Control:4 or more levels\
6. Handset volume control
7. Message wait indication
8. One touch speed dial: 8 or more keys
9. Phone book entries:50 or more
10. Call logs:50 or more
11. Battery free operation
12. Wall mountable

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6. SPECIFICATION OF DIGITAL KEY PHONE ( Quantity : 16)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

1. Fully Digital, 2 Wire, Key phone
2. Menu driven option with LCD 2 lines x 20 Characters or better

3. Special function keys : Mute, hold, transfer, conference, last number redial

4. 16 or better Programmable, double function memory or function keys with LED

5. Voice level control keys (handsfree, mute, handsfree volume increase/ decrease)

6. Calling number / name display on LCD

7. Duplex Speakerphone
8. On hook dialing
9. Message waiting indicator

10. Headset output

11. A TAPI compatible PC interface for CTI

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7. SPECIFICATION OF OPERATOR CONSOLE KEY PHONE ( Quantity : 01)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

1. Fully Digital, 2 Wire, Key phone
2. Menu driven option with LCD 2 lines x 20 Characters or better

3. Special function keys : Mute, hold, transfer, conference, last number redial

4. 16 or better Programmable, double function memory or function keys with LED

5. Voice level control keys (handsfree, mute, handsfree volume increase/ decrease)

6. Calling number / name display on LCD

7. Duplex Speakerphone
8. On hook dialing

9. Message waiting indicator

10. Headset output

11. A TAPI compatible PC interface for CTI

12. With Add-on module for Operator

13. Add-on module with 28 or better Programmable, double function memory or function
keys with LED

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8. SPECIFICATION FOR IP HARD PHONE (Quantity: 30)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

1. Monochrome backlit display – 4 lines x 20 Characters or better
2. LED for speaker, mute, call history, message etc.

3. Hard button for Hold, Mute, Conference, Drop, Transfer, Speaker, Redial, Volume
(Up and Down), messages, Menu, contacts, headset, etc.
4. Omni direction microphone and echo cancellation.

5. Message waiting indicator

6. Full duplex Dual Ethernet Ports (10/100 Mbps)

7. PoE Class (IEEE 802.3af) registers as class 1 (or higher) device

8. Support SIP/H.323 protocol

9. Standards based codec support: G.711/G.729A/ G.729B/ G.722

10. Qos as per 802.1p/Q, TOS/DSCP

11. Wideband audio for both handset and headset

12. The IP phone should be powered via external power adapter, power patch panel or
in line power of the switch.

13. Support 2 SIP account so that an IP telephone can be configured behind more than
one IP PBX.
14. It should be configured to support minimum 100 call log entries.

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9. SPECIFICATION FOR VIDEO IP HARD PHONE (Quantity: 02)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

1. 5.5” (or higher) screen size
2. 480x272, 24 bit or better resolution Colour TFT display

3. Ccapacitive touch screen

4. 4CIF/HD (or better) standard video camera
5. Full Duplex Speakerphone

6. Atleast two 10/100 Mbps Fast Ethernet RJ-45 jack.

7. video desk phone must support XML/web browsing
8. PoE class (IEEE802.af) registers as class-1 (or higher) device

9. Atleast 3 party call conferencing (Ad hoc / click to conference)

10. Network Protocols : SIP RFC3261, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP,
HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP(client), NTP/SNTP, TFTP, Telnet,
TLS, UPnP

11. QoS : Layer 2 (IEEE 802.1Q/p VLAN tagging) and Layer 3 QoS (ToS, DiffServ,
MPLS)
12. Voice Codec : G.711 (PCMU/PCMA, Appendix I & II), G.722 (wideband), G.723.1,
G.729AB, GSM-FR, G.726-32, L16-256
13. Video Capabilities : H.264 baseline (with CABAC enhancement pending),
H.263/H.263+, video resolution of VGA/WQVGA/QVGA (H.264) and CIF/QCIF
(H.263/H.263+), frame rate up to 30fps, bit rate from 32kbps to 2Mbps, 3-way
conference, anti-flickering, auto focus and auto exposure, zoom, PIP (Picture-in-
Picture), on-screen display, audio mute, camera block, video phone book, still
picture capture/store, video recording, visual voice message indicator

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10. SPECIFICATION FOR NETWORK SWITCH (Quantity: 02)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

Minimum stackable 16 x 10/100 BASE T POE+ ports and minimum 2 SFP
1.
ports which should support both single and multi mode fiber.

2. Complete stack must support atleast 4 no. of switch.

3. Atleast 12 Gbps switching capacity & 9 Mbps packet forwarding rate.

4. Switch must be compatible with L3 switch
5. Minimum 1000 MAC addresses

6. Atleast 255 VLAN with support for 802.1Q

7. Minimum 128 MB DRAM and 32 MB Flash
8. IPv4 / IPv6 ready
9. L3 functionalities like inter VLAN routing
10. Standard based IEEE 802.3at POE+ on all copper (RJ45) ports

11. MAC based Network Access Control

12. RADIUS, TACACS+, Guest VLAN, SSHV2 for Telnet management
13. IPv6 management
14. RADIUS authentication & accounting
15. SNMPv3, HTTP, Telnet, SSHv2

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11. SPECIFICATION FOR NETWORK SWITCH (Quantity: As per requirement, during IP phone deployment)

S. No. Required Feature Complied (Yes/No) Offered Specification / Remarks

1. Category 6 Unshielded Twisted Pair 4 Pair 100 Ω cable
Category 6 UTP cables shall extended between the work area location and its
2. associated telecommunications closet (Network Switch) and consist of 4 pair, 23
AWG, UTP Non Plenum cable jacket.
Construction: 4 twisted pairs separated by internal X shaped, 4 channel, Polymer
3.
spine / full separator.
4. Conductor Solid Copper
5. Conductor diameter 0.56±0.005mm (23 AWG)
6. Insulator Polyolefin
7. Jacket PVC

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12. SPECIFICATION FOR OFFICE IP-PBX SYSTEM ADMINISTRATION PC (Quantity: 01)

S. No. Feature Required Parameter Complied (Yes/ No) Offered Specification / Remarks
1. CPU Intel i-5 processor with 2.9 GHz
2. Mother Board Intel Original Mother Board
3. Memory Min. 4 GB RAM
4. Hard Drive Min. 250 GB
5. Floppy Drive NA
6. Keyboards PS/2 Keyboard
7. Mouse Optical Mouse with scroll
8. Video Card In Built
9. Network Adapter (NIC) Integrated 10/100/1000 Base –T
10. Sound Card In- Built
11. Graphic Card In- Built
12. DVD+16x –16x, RW +8x -6x, CDW 48x, CDR
DVD writer
52X
13. USB 2 nos. at front panel
14. Operating system Win 7 or Linux (Latest Version)
15. Monitor 21” colour LED
16. Audio 2.1 Channel speaker system with sub-woofer

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13. SPECIFICATIONS FOR SERVICES AND MAINTENANCE SOFTWARE

S. No. Feature Required Parameter Complied (Yes/ No) Offered Specification / Remarks
The auto attendant should greet incoming calls,
announce service message, and interactively
assist the external caller to reach their
1. Auto attendant system destination easily with distinct message options.
Auto attendant should have PC based solution
for Office IP-PBX and in-built for Visiting scientist
hostel IP-PBX.
For Office IP-PBX, the voice mail system should
assist external as well as internal callers to
announce the status of called extension and
leave a message for it. This system should be
2. Voice mail system
PC based system. It should have proper
methods to alert users/extensions about
presence of voice mail and also easy way to
listen to those voice mails.
For Office IP-PBX, The system should be able to
record, display on monitor and if required print on
3. Call Detail Recording a printer all outgoing calls on a real time basis.
The call records should include the following
details:
Calling extension number
Called external number
Trunk line used
Call Detail Recording
4. Duration of call
Fields
Date and time of call
Call charge
User ID

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S. No. Feature Required Parameter Complied (Yes/ No) Offered Specification / Remarks
Cost Reports: The reports shall show the total
number of calls, total duration and total cost. The
reports can be for all types of unit of the
organisation i.e. trunks, extension, departments
Call Detail Recording and division.
5.
Reports Analysis Reports :It shall be possible to generate
reports that conform to the required parameter
values as incoming call, out going call, range of
extensions, start and stop date , start and stop
time, destination, duration and cost threshold.
Extension numbers
Number dialed
Call Detail Recording
6. Date & time
Report Fields
Duration
Cost
Extension outgoing calls
Incoming calls
Extension to extension calls
Call billing System Incoming calls to operators
7.
Report types Lost calls at operators
Transfer/Transit calls
Unanswered calls
Feature activation call

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 System maintenance software should
automatically check the normal operation of the
system through series of tests.
System shall have the provision of instant fault
detection and information report/generate
suitable alarms during any failures to
indicate/localize the faults.
Automated Fault reporting system. Should be
able to indicate line status of all connections
along with nature of fault.
8. Management Software System shall have the provision of automatically
identifying and isolating faulty trunks. This should
be done on daily basis automatically or invoked
by System administrator and results output on
Maintenance terminal.
The system shall maintain good number of
history log of commands along with the Log-in
name and commands issued.
The administration should be secured by way of
password protection. It should be possible to
have different layers of password.

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14. TERMS & CONDITIONS

S. No TERMS & CONDITIONS Complied Remarks

(Yes/No)
1. All items of the equipments / accessories in this offer shall be new and newly
manufactured by the OEM. Self declaration in this regard to be provided.
2. If the Bidder is not an Original Equipment Manufacturer (OEM) it should produce
an undertaking from OEM that the bidder is authorized to quote for this tender
and will provide support and spares directly for the offered system.
3. The Bidder shall not have been de-listed from business by any PSU/Govt.
Department during last three years. Self declaration in this regard to be
provided.
4. The Bidder should have at least 5 years experience in implementation of IP-PBX
Systems. Certificate to this regard to be provided.
5. The Bidder should have got awarded at least five orders for supply, installation,
commissioning and implementation of IP-PBX Systems in last three years.
Documents to this effect must be enclosed in support of the same.
6. Bidder should have successfully completed at least three installations of quoted
make and model of IP-PBX or higher configuration during the last three years.
Documents to this effect must be enclosed in support of the same.
7. The OEM shall provide undertaking to provide technical support and spares for
particular system up to next 10 years even though if particular model is
discontinued or its association with bidder / dealer is discontinued.
8. The offered system should have a valid TEC approval. TEC approval certificate
copies for ISDN connectivity should be enclosed along with the offer.
9. The OEM should have ISO: 9001 and ISO: 14001 certificates and their copies
must be enclosed along with the offer.
10. Bidder should have ISO: 9001 certificate and a copy of the certificate should be
enclosed along with the offer.
11. The equipment quoted by bidder must be QSIG compliant. Necessary
documents in support of the same to be provided with the offer.
12. The OEM must have Spare Stocking Location in western/central India preferably
at Bhopal (M.P.), valid documentary proof with address and contact person of
Stocking Location must be furnished along with the tender.

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13. The Bidder should provide warranty for a period of 36 months, onsite
comprehensive warranty support on all equipments, accessories, software as a
system whole, from the date of commissioning.
14. The Bidder should quote Comprehensive Maintenance Contract of IP-PBX
Systems (both Office and Visiting Scientist Hostel EPABXs) on annual basis,
which may be used after the expiry of 36 months warranty period.
15. The bidder should have Qualified Manpower for Implementation & Support of IP-
PBX Systems. Self declaration in this regard to be provided.
16. The Bidder shall submit copy of their Income Tax PAN Card and also submit
copy of the current Sales Tax clearance certificate.
17. The vendors should be ready to demonstrate the offered product.
18. The vendor shall supply hard and soft copy of operation and maintenance
manual in duplicate to MCF. All necessary literature giving complete details shall
be provided. He should also provide the test certificates given by manufacturer.
The vendor shall provide the original DVD/CD of the software.
19. New IP-PBXs has to replace existing EPABXs, so first newly Purchased IP-
PBXs shall be installed, change over of existing extensions to these new IP-
PBXs has to be done by vendor in step-by-step way to keep the down time
minimum.
20. Vendor shall de-commission existing EPABX Systems only after installation,
commissioning and testing of new IP-PBX systems and with concurrence of
MCF representative only.
21. 90% of the payment against inspection acceptance delivery and completion of
installation / commissioning and balance 10% against performance and
guaranty valid for the period of warranty.

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