STOP!

Before you set up

your PC…
You must receive all your Kyndryl identities prior to
device setup.

Your required IDs include:

• Kyndryl Microsoft Account ([email protected])

This ID is used to configure your PC and sign into your email.
Expected after 31 May.

• Kyndryl w3id ([email protected])

This ID is used to access Kyndryl-exclusive applications and
services.
Expected after 31 May.

• Transition w3id ([email protected])

This ID is used to access Kyndryl applications, tools, and
resources shared with IBM that are hosted and maintained by
IBM during the transition.

Windows 10 Setup Guide | Help@Kyndryl 1

 30 May 2021

Set Up a Windows 10 PC
Prepare your computer for use at Kyndryl

Office of the CIO | Help@Kyndryl

Windows 10 Setup Guide | Help@Kyndryl 2

 Welcome Identities Overview 4

Data Considerations 6
This guide discusses the PC setup process and
other essential information for transitioning your Transition Your Current PC for Kyndryl Use
work to Kyndryl. This guide is updated frequently.
Check ibm.biz/kyndrylsetupinstructions to ensure Retain IBM Provisioning 9
you have the latest version.

Your setup instructions vary depending on if you’re Wipe & Replace 11

transitioning your IBM-managed device with you or
if you were provided a new PC. Set Up a PC 16
Before you begin, ensure you have internet access.
If you have an Ethernet cable, plug it in. It’s faster
Install Apps 23
and more reliable than Wi-Fi.
Connect to IBM 25
If you need help at any point, call Help@IBM and
follow the prompts to reach the Kyndryl Transition
Next Steps 27
Help Desk. Ask your manager if you need the
telephone number.
Questions 28

Windows 10 Setup Guide | Help@Kyndryl 3

 Identities Overview

Windows 10 Setup Guide | Help@Kyndryl 4

 Kyndryl Microsoft
Account Transition w3id Kyndryl w3id
Your Kyndryl Microsoft Account Your Transition w3id Your Kyndryl w3id
([email protected]) is used to ([email protected]) is used to
access your Kyndryl email, configure and access Kyndryl applications, tools, and
([email protected]) is your
sign in to your Windows 10 PC, and resources shared with IBM that are permanent Kyndryl identity and is
access Microsoft suite products. The
hosted and maintained by IBM during the used to sign in and authenticate to
email address is the same as your
transition.
Kyndryl w3id but doesn’t share a Kyndryl-exclusive applications and
password with your Kyndryl w3id.
services.
The Transition w3id is a temporary ID that
After you receive your Kyndryl Microsoft is only valid for two years during the
Account, you must reset your password. transition service agreement.
In your browser, navigate to
aka.ms/sspr and follow the instructions Your Transition Notes ID is linked with
to reset the account and create a new your Transition w3id but isn’t required for
password.
device setup. Notes setup information is
discussed in the Next Steps section of this
You’re also required to set up two-factor
guide.
authentication during this setup.

Windows 10 Setup Guide | Help@Kyndryl 5

 Data Considerations

Windows 10 Setup Guide | Help@Kyndryl 6

 Special Data
Box@IBM
Considerations
Account Migration
Before you transition to Kyndryl, perform In addition to digital cleaning, review folder
Digital Cleaning to remove unnecessary and file collaborations to ensure the proper
files. Refer to the Kyndryl IT’s Digital Owner is assigned. Folders can have many
Cleaning on w3 Publisher for more collaborators but only one Owner. Content
information. Store data you need for
resides in the Owner’s account and the
Kyndryl work in Box@IBM.
account migration to Kyndryl includes any
data and folders you own.
Procedures to migrate your Box@IBM
account to Kyndryl haven’t started yet.
Account migrations are expected to If content you own shouldn’t migrate to
begin on 11 June. Kyndryl, ensure an IBMer is set to Owner so
IBM retains the data.
Note: You can only make someone an Owner
Data owned by someone transitioning to
at the parent level folder.
Kyndryl might be inaccessible during the
migration.
Existing collaborations among Kyndryl
Important: Code42 CrashPlan isn’t in employees move with migrated data and
scope for the Kyndryl transition and existing shared links continue to work (except
can’t be used to migrate or store your vanity URLs) after migrating to Kyndryl.
data.

Windows 10 Setup Guide | Help@Kyndryl 7

 If You Need to Transition
If You Were Provided a
Your Current PC to Kyndryl
New PC
If you don’t receive your new PC by 1 July, you must configure your
Your new device is for Kyndryl use and you configure it with current device for Kyndryl use. Your PC retains IBM provisioning
your Kyndryl Microsoft Account and password. This identity but you need to configure apps and software with your new
uses a different password than your permanent Kyndryl Kyndryl identities.
w3id.

If you were informed you need to keep your device permanently,

You must set up your new PC by 1 July. If you don’t receive you must take additional actions to remove the IBM provisioning
your device by that date, use the instructions to the right to from your device with the Wipe & Replace process by Spin Date.
configure your current PC for Kyndryl use. Skip to page 11 for instructions to back up your data, wipe your
operating system, and configureyour PC with Kyndryl provisioning.
If you have your new PC, skip to page 16 for setup
instructions. To configure your current PC and set it up for temporary Kyndryl
use and retain IBM provisioning, continue to the next page.

Windows 10 Setup Guide | Help@Kyndryl

 Transition Your Current PC for Kyndryl Use:
Retain IBM Provisioning

Windows 10 Setup Guide | Help@Kyndryl 9

 Retain IBM Provisioning
If you don’t receive your device with ample time to set it up, or if you can’t perform the Wipe & Replace
process to transition your device to Kyndryl provisioning before 1 July, a temporary option to retain IBM
provisioning is available.

This option retains your IBM internal network access, your IBM w3id, and requires that you maintain
compliance with IBM Cybersecurity’s ITSS. You won’t use your IBM w3id for work except to sign into
your IBM email and IBM-exclusive apps relevant to the IBM provisioning of your device, like Beekeeper.

To use Kyndryl systems, you need to sign out of IBM software and applications then sign in with your
Kyndryl w3id or Transition w3id. A comprehensive list of applications on which you must act is available
at w3.ibm.com/Kyndryl-it/apps-tools/kyndryl-apps. Review this list, sign out of your IBM w3id, then
sign in with the Kyndryl w3id or Transition w3id as required.
To complete your setup with IBM provisioning, skip to Next Steps on page 27.

Important: If you don’t receive your new device by Spin Date, return to this guide and use the Wipe &
Replace instructions to remove the IBM provisioning and configure your device with Kyndryl
provisioning.

For questions or concerns with IBM systems or provisioning, contact the IBM Help Desk.

Windows 10 Setup Guide | Help@Kyndryl 10

 Transition Your PC for Kyndryl Use:
Wipe & Replace

Windows 10 Setup Guide | Help@Kyndryl 11

 Wipe & Replace
The process to wipe and replace your operating
system ensures that IBM provisioning is properly
removed from the PC and the correct Kyndryl
account and access is established during PC setup.
The entire process can take several hours. Only
perform a Wipe & Replace if you haven’t received
your new Kyndryl PC by Spin Date.

Otherwise, return to page 9 and transition your

device with the instructions to temporarily retain
IBM provisioning. Return to this guide when you
can allocate the appropriate time to perform the
Wipe & Replace process. Your device must be
Kyndryl-provisioned prior to Spin Date.

Continue to the next page to begin the data backup

prior to the Wipe & Replace process.

Windows 10 Setup Guide | Help@Kyndryl 1

 Back Up Your Data
Before you perform the Wipe & Replace process, you
must back up your data. Your Box@IBM account is used
to protect data during your transition. Code42
CrashPlan isn’t available for migrating data from IBM to
Kyndryl.

To back up your data, open ibm.ent.box.com, sign in

with your IBM w3id, and ensure all your important data
is stored here.
Warning: Upload all data you need to keep after you
transition to Kyndryl. The PC reset in the next step
deletes all content stored on you PC.

If you don’t use Box to store your data, open Help@IBM

(w3.ibm.com/help) and search for Box@IBM: Add or
Delete Content for instructions to upload your data.
Wait for all uploads to complete before you reset your
PC.

Windows 10 Setup Guide | Help@Kyndryl 1

 Reset Your PC
Warning: This process removes all data from the computer and resets the device back to factory
settings. Don’t perform these steps unless you’ve already backed up all important data to Box.

To reset your PC:

1. Open Windows Start and type reset, then select “Reset this PC.”
2. Click “Get started,” then select “Remove everything.”
Important: You must remove everything to successfully reset your PC. Otherwise, the
Kyndryl setup won’t run and you won’t have the apps and configurations you need to use
your PC for Kyndryl work.
3. In the “How would you like to reinstall Windows?” dialog box, select “Local reinstall.”
4. In the "Additional settings" dialog box, select Next.
5. In the "Ready to reset this PC" dialog box, click Reset.
After the preparations for resetting the PC have finished (this can take a few minutes), your PC
restarts and Windows reinstalls automatically. You can now set up your PC for Kyndryl use.
Continue with steps to Install Apps on page 23.

If you experience issues during the reset, try the Reset Troubleshooting on the following page.

Windows 10 Setup Guide | Help@Kyndryl 14

 Reset Troubleshooting
If you experience issues attempting to reset your PC:
1. Turn off BitLocker. To do so, click Start, type bitlocker, then select Manage
BitLocker. Click “Turn off BitLocker” and wait for the process to complete. This
step might take several minutes.
2. Restart your PC.
3. Before you sign in, in the lower-right corner of the lock screen, click the power icon,
then press and hold the Shift key on your keyboard, then click the Restart option
while continuing to hold Shift. Your PC restarts and loads the Recovery
Environment.
4. On the “Choose an option” page, click Troubleshoot, then select “Reset your PC.”
5. Select the options to “Remove everything” and perform a “Local reinstall.”
Your PC restarts and the reset begins. Continue with steps to Install Apps on page 23.

If this fails, or if you need help, call Help@IBM and follow the prompts to reach the
Kyndryl Transition Help Desk. Ask your manager if you need the telephone number.

Windows 10 Setup Guide | Help@Kyndryl 15

 Set Up a PC

Windows 10 Setup Guide | Help@Kyndryl 16

 Set Up a PC
To set up your new PC, unbox it, plug in
the power cord, and turn it on. Be sure
to keep your computer plugged into
power during the setup.

If you recently reset your PC, the setup

process is the same as a new PC.

Windows 10 Setup Guide | Help@Kyndryl 1

 Step 1
On the “Welcome” screen, select your
language and click Yes.
On the next screen, choose your
keyboard layout.

Windows 10 Setup Guide | Help@Kyndryl 1

 • If you’re connecting remotely (e.g., from your home or a client site), select your
Wi-Fi network from the list and enter the password when prompted.

• You won’t connect to an internal company network yet. This is discussed later in

Step 2 the guide.

Your PC checks for any critical software updates then takes you to the next step.

configure your device.

an Ethernet cable, your connection is

automatically detected and you may
proceed to Step 3.

19
 DON’T attempt to sign in:

• If your screen displays “Welcome to IBM.” You must contact the Kyndryl Transition
Help Desk to properly configure your device for Kyndryl use.

• If your screen displays “Who’s going to use this PC?” Your computer didn’t properly

Step 3 connect to the internet. To resolve this, change your internet connection. For example,
if you connected wirelessly, locate and plug in an Ethernet cable, then repeat Step 3.

After you change your connection, the next step depends on the option that appears in
On the “Sign in with Microsoft” or “Welcome
the lower-left corner of the screen:
to Kyndryl” page:
1. Enter your Kyndryl.com email address, o If “…use an online account” appears, select it. Make sure you’re connected to the internet and try the sign-in
again.
then click Next.
o If “…use an online account” doesn’t appear, force a shutdown of your PC by holding down the power button for
2. Enter your Kyndryl Microsoft Account 10 seconds. After the screen goes black and the keyboard is no longer illuminated, turn the PC back on and

password, then click Next. begin the setup process from Step 1 again.

3. Complete the two-factor authentication

request with a two-factor method you
set up during your ID configuration.

Windows 10 Setup Guide | Help@Kyndryl 20

 Step 4 Step 5
Your PC begins an automated At the “Set up a PIN” prompt, create
provisioning process. Don’t step a six-digit numeric PIN. Your PIN is
away from your PC during this time. stored on your PC and never expires.
You must wait for the process to You can use your Windows Hello PIN
complete. After the configuration is to sign into your PC without typing in
complete, you’re prompted to set a password each time so choose
up a biometric login. Follow the on- something easy to remember.
screen steps to set up fingerprint or
facial recognition. After you create your PIN, click OK.

Windows 10 Setup Guide | Help@Kyndryl 21

 Finish the Setup
After Windows starts, the desktop appears.
Application installation is discussed in the next
section. Before you begin to customize your
PC, it’s important to run Windows updates to
ensure you stay compliant with Kyndryl’s
security policy.
To run Windows updates:
1. Click Start and type updates, then select
“Check for updates.”
2. Windows Settings opens the Windows
Update page. Some updates might
already be downloading. Allow these
updates to complete then restart your PC
when prompted.
Repeat these steps until Windows Update
indicates “You’re up to date.”

Windows 10 Setup Guide | Help@Kyndryl 2

 Install Apps

Windows 10 Setup Guide | Help@Kyndryl 23

 Required
Applications
Install Apps
The Company Portal app is the definitive Many applications don’t come
source for application installations on
Kyndryl-provisioned devices. If your preinstalled and you should prioritize
device is still IBM-provisioned, continue to installing these apps:
use the PC@IBM App Store.
• Cisco Webex Meetings
To open and use the Company Portal: • Microsoft 365 Apps
1. Click Windows Start and type • Slack
company, then select Company
Portal from the search results.
2. The Company Portal opens and Next Generation Connect
displays Kyndryl applications
available to you.
GlobalProtect, a critical application to
3. Select an application, then click access the IBM network on Kyndryl-
Install. provisioned devices, is installed
The Company Portal indicates the
automatically and is ready to use.
installation progress. Click Home to return
to the list of available applications.

Windows 10 Setup Guide | Help@Kyndryl 24

 Connect to IBM

Windows 10 Setup Guide | Help@Kyndryl 25

 Connect to IBM
with GlobalProtect
The GlobalProtect app is used to connect to the IBM network on
Kyndryl-provisioned devices.
Important: If you retained IBM provisioning during your
setup, continue to use Cisco AnyConnect to connect to IBM.
The internal Kyndryl network isn’t available yet. More
information to come.

To use GlobalProtect to connect to IBM:

1. Click Start and type global, then select GlobalProtect.
2. In the input field, type the VPN portal according to your
geography:
Americas: ibm-ras.gpcloudservice.com
EMEA: ibm-ras-emea.gpcloudservice.com
Asia Pacific: ibm-ras-apac.gpcloudservice.com
India: ibm-ras-india.gpcloudservice.com
3. Click Connect.
4. A w3id sign-in prompt appears. Use your Transition
w3id to sign in.
You now have access to the IBM network.

Windows 10 Setup Guide | Help@Kyndryl 2

Next Steps
Congratulations! Your PC is configured for use at Kyndryl.

Next, if you haven’t done so already, check your Kyndryl email.

Your Kyndryl email works natively in Outlook on the web
(outlook.office.com) or in the Outlook desktop application included
in your Microsoft 365 apps installation. Sign into either application
with your Kyndryl Microsoft Account.

Continue to access your IBM email in the same way you do today.
Client-facing users need to retain access to their IBM email until
Spin Date.

Optionally, if you need to access Notes databases from IBM, you

can install and configure Notes now. The Notes setup guide is
available on Help@IBM (w3.ibm.com/help). In place of an IBM
Notes ID, use your Transition Notes ID.

27
 Questions?
Call Help@IBM and follow the prompts to reach the Kyndryl Transition
Help Desk. Ask your manager if you need the telephone number.

Windows 10 Setup Guide | Help@Kyndryl 28