Repair and Service

DD+DIS001.06E Troubleshooting

Chapter 3.3

List of Contents

1
0H Troubleshooting Flowchart....................................................................... 1 3H

1.1
1H Usage of the Troubleshooting Tools.................................................................... 2 34H

2
2H Symptom Classification ............................................................................ 3 35H

3
3H No LCD display .......................................................................................... 4 36H

4
4H Error message ‘HC...’................................................................................. 5 37H

5
5H Warning Message ...................................................................................... 6 38H

6
6H Images are not shown in the Printer Queue ...........................................10 39H

7
7H Film Jam ....................................................................................................12 40H

7.1
8H Message: Remove Film Jam ............................................................................... 12 41H

7.2
9H Message: Remove Film jam in Print section ..................................................... 13 42H

8
10H Artifacts on the Film .................................................................................14 43H

8.1
1H Contrast and Density Reproduction Faults ....................................................... 15 4H

8.1.1
12H Dmin too high ......................................................................................................... 16 45H

8.1.2
13H Dmax too high or too low ....................................................................................... 17 46H

8.1.3
14H Density Reproduction not okay .............................................................................. 19 47H

8.1.4
15H Optimal perceivable Levels not okay ..................................................................... 20 48H

8.1.5
16H Contouring visible; 'Landscaping'........................................................................... 21 49H

8.1.6
17H Contrast and/or Sharpness not okay...................................................................... 22 50H

8.2
18H Line artifacts in transport direction.................................................................... 22 51H

8.2.1
19H Dust Stripes............................................................................................................ 23 52H

8.2.2
20H Line Artifacts < 1mm .............................................................................................. 26 53H

8.2.3
21H Line Artifacts > 1mm .............................................................................................. 29 54H

8.2.4
2H Wide bands with lower density at the left and/or right hand side of the film........... 33 5H

8.3
23H Line Artifacts vertical to the Transport Direction.............................................. 35 56H

8.4
24H Point Artifacts....................................................................................................... 38 57H

8.4.1
25H Pinholes ................................................................................................................. 38 58H

8.4.2
26H Bubbles .................................................................................................................. 39 59H

8.4.3
27H Dust Particles on the Printdrum ............................................................................. 40 60H

8.4.4
28H Dust Particles in the Film ....................................................................................... 41 61H

8.5
29H Surface artifacts ................................................................................................... 42 62H

8.6
30H Partly printed Films.............................................................................................. 45 63H

8.7
31H Blank Films ........................................................................................................... 48 64H

8.8
32H Film Curl................................................................................................................ 49 65H

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 Repair and Service
DD+DIS001.06E Troubleshooting

1 Troubleshooting Flowchart
The printer has several provisions built in, that assist in troubleshooting. The
flowchart enclosed shows the recommended proceeding for troubleshooting.
With the recommended troubleshooting proceeding these tools are utilized
most efficiently.

In section 2 some special symptoms are treated in detail.

Following troubleshooting tools are

available: Error Message
e.g. HC10813

1) Show error
Consult 1
"Show error"
2) Info counter evaluation

3) Tests Reason for Yes solve

error message problem
clear ?
4) Diagnosis
No
See section 1.1 next page for more
6H

information to these tools. Check

2
Infocounter
In section 2 some special symptoms
are treated in detail. Execute
"Test System" and/or
"Test board" and/or
For known SW bugs see also chapter "Test disk drives" 3
3.8, SW Releases, Patches.

Additionally the status of the different Reason for Yes solve

LEDs help at troubleshooting. They error message problem
clear ?
are explained in chapter 3.4,
‘Electrical and mechanical codes, No
fuse tables and LED’s’.
Diagnose
power supply and/or
mechanics 4

Reason for Yes solve

error message problem
clear ?
536433ca.cdr

No
call
Support
Center

Figure 1: Troubleshooting Flowchart

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1.1 Usage of the Troubleshooting Tools

• The following table lists the troubleshooting tool and their usage:

Tool When to use

Show error • Whenever an error message is displayed.
Note: A paper version of the ‘show error’ tool on the
keypad is also available in the appendix of this chapter.
Info counter • Whenever the ‘show error’ tool and its ‘Reason - Meaning -
Cure’ explanation does not provide enough information to
solve the problem. In this case an infocounter evaluation
will give hints, where to search.
• Whenever a sporadic problem comes up, that needs a
thorough investigation about the exact circumstances, in
which cases the fault comes up.
Tests • Whenever the ‘show error’ tool and its ‘Reason - Meaning -
Cure’ explanation does not provide enough information to
solve the problem. In this case, the different tests can
exclude or confirm suspicious parts.
Diagnosis • Whenever the ‘show error’ tool and its ‘Reason - Meaning -
Cure’ explanation does not provide enough information to
solve the problem nor does the tests find any problem or
do not find it precise enough.
Logging • If all of the above does not solve the problem, you can
send the printer Session files to the Agfa Support Center:
• In the Service menu, select "Save Data" - "Session
Files".
• Choose "All Session files" or select the one you want
to send.
• The Session file(s) will be saved on a floppy disk.
• Alternatively you can do the same operations via the
PRINTER Web pages.

NOTE:
For a detailed instruction how to use the tools refer to
chapter 3.2 ‘Machine specific tools, software tools and auxiliary means’

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2 Symptom Classification

The following symptoms are explained in greater detail:

1 No LCD display.
See section 3 67H

536433AD.CDR

Figure 2

2 Error message ‘HC...’

ERROR
See section 4 68H HC10803
536433AD.CDR

Figure 3

3 Warning message WARNING

Thermal head
See section 5
out of range
69H

536433AB.CDR

Figure 4

4 Images are not shown in the printer

queue.
See section 6 70H

Figure 5

5 Film jam.
Output Jam
See section 7 71H

536433AD.CDR

Figure 6

6 Artifacts on the film:

See section 8 72H

Figure 7

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3 No LCD display

Symptom After power on, the printer does not start up: The LCD
display stays blank more than 10 secs.

Defect 1 Power or data cable to the hard disk is not connected,

the supply voltage is not present or the hard disk is
defective.
How to check:
• Connect service PC (see chapter 3.2, Tools).
• Open a terminal session.
• Check the prompt of the printer:
pmon> → printer did not boot from the hard disk:
Hard disk defective. Power or data cable to the
hard disk not connected
login: → hard disk is accessible. Reason must
be defective or disconnected LCD keypad (see
below, Defect 2).
No prompt: Reason must be defective CPU.

Note: In case no prompt is present, also check the CPU

LED's (see chapter 3.4, Electrical and mechanical
codes, fuse tables and LED’s), as it might be possible,
that the RS232 cable or the terminal session
parameters are not correct.
Solution 1 • Check power and data cable to the harddisk
• Exchange hard disk. Install the software as
explained in chapter 3.2, Machine specific tools,
Software tools and auxiliary means.
Defect 2 LCD display defective or not properly connected.
How to confirm: The printer boots up correctly. Films
sent from the host modalities are
printed. During boot-up different
motors are activated.
Solution 2 • Check cabling of LCD display
• Exchange the Key5 board

Defect 3 CPU defective.

How to confirm: See description at Defect 1 above,
hard disk defective: No prompt.
Solution 3 Exchange CPU board

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4 Error message ‘HC...’

Symptom After power on or during operation the printer shows an

error message on the local display, beginning with
‘HC...’

Defect The online diagnosis software detected a defect during

startup or operation.

Solution 1 Look up ‘Meaning - Reason - Cure’ of the error:

In the service menu select '4 Show error - 1 Last error
code'
The complete list of all possible errors with ‘Meaning -
Reason - Cure’ is also available in the appendix of this
chapter.
Solution 2 Perform the tests supplied in the Service menu ‘Test &
Diagnose’

Solution 3 Perform the printer diagnostics supplied in the Service

menu ‘Test & Diagnose’.

NOTE:
For a list of sensors and motors tested with the printer diagnosis see chapter
3.2 ‘Machine specific tools, software tools and auxiliary means’

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5 Warning Message

Symptom After power on or during operation the printer shows a

warning message on the local display, e.g. ‘Thermal
head out of range’

Defect The online diagnosis software detected a problem

(which is internally interpreted as a problem with less
importance than a defect and so reported as a 'warning')
during startup or operation.
To solve the problem a service intervention is required.
Nevertheless, without solving the problem, printing can
continue with reduced quality, functionality or
performance.
Solution 1 Look up ‘Meaning - Reason - Cure’ of the error.
In the service menu select
'4 Show error - 1 Last error code'.

NOTE:
The complete list of all possible errors with ‘Meaning - Reason - Cure’ is also
available in the appendix of this chapter.

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Symptom Sporadic warning message: No identification code

detected for current film pack …
• The message appears sporadically at insertion of a
new film pack or after switch on / reboot
• At 2nd insertion, the tag reader either reads the tag,
or – if not -depending on the setting for parameter
"6 Configure – 2 Printer Settings – 5 RF Tag
following will happen:
- RF tag "enable" Æ Dmax is limited to 2.00 O.D.
- RF tag "disable" Æ Printing disabled from this tray
(preferred setting)
Defect Disturbances in the tag reader signal

Solution 1 Replace tag reader by tag reader CM+339267.3 (or

spare part with higher index): This one has a filter
included, which avoids disturbances in the signal.
The improved tag filter is built in for devices ≥ SN4262.
See also note below.
Solution 2 Install SW ≥ Rel. 4.0.0_C1: This software has an
improved tag reading algorithm.

NOTE:
Devices between SN2167 and SN4261 have a tag filter built in, which also
reduces disturbances. This tag filter is mounted on the MEC board.
In case this tag filter is built in already, the new tag reader will not improve
the reading reliability.

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Tag filter PCB

P34

P53

536411aa.cdr

Figure 8: Tag filter PCB as intermediate solution for printers

between SN2167 and SN4261

Symptom Warning message “Calibration failed” after a film

calibration
• The warning message can appear after an automatic
film calibration (after insertion of a new film pack) or
after a film calibration initiated via key-operator or
service menu
• A second or third film calibration can be successful
• The warning message can be associated with a film
jam.
Defect 1 • Inadvertently changed technical specification of
transport rope of the macrodensitometer (MDM) due
to a new supplier. Only following printers are
affected:
SN2690 to SN2766 except SN2760, SN2762 and
SN2764.

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Solution 1 Exchange the MDM. MDMs on stock do not have the

fault of changed technical specification of the transport
rope
A temporary solution before the spare part arrives can
be to switch off the automatic film calibration (Key
Operator menu: 3 Change Settings - 5 Image Quality - 1
General - Select Default for Film Calibration).

Defect 2 Deformation of the V-shaped film guide in the MDM. See

Figure 9. In case of a deformed V-shaped film guide the
73H

film sometimes can be jammed during calibration. See

Figure 10.
74H

Solution 2 Exchange the MDM. Densitometers on stock with

CM+339 1943 or higher index (index = last figure of
spart part number) are improved.
A temporary solution before the spare part arrives can
be to switch off the automatic film calibration (Key
Operator menu: 3 Change Settings - 5 Image Quality - 1
General - Select Default for Film Calibration).

Figure 9

Figure 10

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6 Images are not shown in the Printer Queue

Symptom An image which was sent from the host modality to the
printer is not displayed in the printer queue.

Defect 1 • Network cable disconnected or defective;

• Wrong network configuration at the host modality or
the printer,
• Defective network hub or router,
• Defective Crius CPU (networking part).
How to check:
(1) In the service menu select '7 Test & Diagnose - 4
Test communication' - 1 Network'
(2) Select the corresponding host.

NOTE:
The Service Menu function '7 Test & Diagnose - 4 Test communication -
1 Network’ sends a ‘ping’ to the selected host modality.

Solution 1 Check cabling, e.g. use a crossed network cable, make

a direct connection from the printer to the Service PC
and send a ping from the Service PC to the printer. See
chapter 3.2, Machine specific tools, software tools and
auxiliary means (section 'Adaptation of the PC IP
address') for detailed information regarding network
connection from printer to Service PC.

If cabling is okay, check printer AE-title at the host

modality or printer IP address. Check modality AE title
and IP address entered at the printer.

Defect 2 Hang-up of the communication between host modality

and printer

Solution 2 Reset printer and host modality.

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Defect 3 Mismatch in DICOM communication between host

modality and the printer.

Solution 3 (1) Start up ADVP (AGFA DICOM Visual Print) on the

Service PC.
(2) Send an image from the modality to the laptop.
(3) Send an image from ADVP to the printer.
• For more info to ADVP see chapter 3.2
Machine specific tools, software tools and
auxiliary means, section 'ADVP'.
• Possibly send the logfile to your GSC for
evaluation.

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7 Film Jam
7.1 Message: Remove Film Jam

Symptom Frequent Input jams. Message 'remove film jam' at the

local display.

Defect 1 Mechanical problem in the area of the film input.

Solution 1 (1) Look up ‘Meaning - Reason - Cure’ of the error.:

In the service menu select '4 Show error - 1 Last
error code'.
(2) Troubleshoot according to the displayed ‘Reason -
Meaning - Cure’.
Defect 2 Drive assembly in Horizontal Alignment (HAL) not
properly installed. See Figure 11. 75H

Figure 11

Solution 2 Remount drive assembly in HAL correctly

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7.2 Message: Remove Film jam in Print section

Symptom • Error message “Remove Film jam in Print Section”

• Error HC11217 in the infocounter.
• Each film jams in the TPH section.

Defect 1 • Screw that fixes the gear wheel at motor M3 (drum

positioning motor) gets loose: The gear wheel can
fall down.
• For other possible reasons see the error descriptions
of error HC11217 in chapter 3.3, Appendix, error
catalogue.
Solution 1 Tighten the screw at the gear wheel (M3) and secure it
with a protection lacquer.

NOTE:
It is recommended to check the screw at gear wheel of M3 at all devices with
SN < 2561 at the next maintenance or service intervention.
As of SN2561 the gear wheel is secured with a starlock and the screw is
fixed with loctite.

Figure 12: Gear wheel at motor M3

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8 Artifacts on the Film

Symptom Artifacts on the film or in the diagnostic image:

Diagnostic image on the monitor at host modality and

diagnostic image on the printed film are different. Can be
sporadic or persistent.

Defect Either a problem of the host modality or the printer.

Solution See the list of image faults further in this chapter.

The list of artifacts on the film is divided in following types of artifacts:

# Artifact Example See
1. Contrast and density Dmax 2.7 instead of 8.1
76H

reproduction faults 3.2 O.D.

2. Line artifacts in transport Bright lines in transport 8.2
7H

direction direction
3. Line artifacts vertical to the 'Banding' vertical to 8.3
78H

transport direction transport direction

(parallel to print drum)
4. Point artifacts Very small white dots 8.4
79H

5. Surface artifacts Scratches 8.5

80H

6. Partly printed films Only half of the image is 8.6

81H

printed
7. Blank films -- 8.7
82H

8. Curled films Curl increase at lightbox 8.8

83H

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8.1 Contrast and Density Reproduction Faults

The customer will usually complain about
• Image overall too dark
• Image overall too bright
• On the monitor the image looks better than on the film. See remark below.
• Image not sharp enough

Enclosed a table which divides the symptoms mentioned above in 6 different

symptoms:
# Artifact See
1. Dmin too high 8.1.1
84H

2. Dmax too high or too low 8.1.2

85H

3. Density reproduction not okay 8.1.3

86H

4. Optimal perceivable levels not okay 8.1.4

87H

5. Contouring visible; 'Landscaping' 8.1.5

8H

6. Contrast and/or sharpness not okay 8.1.6

89H

NOTE:
Symptoms 3 to 6 are quite similar. In case you are not sure which of the
artifact fits to the problem at your Printer, start with the troubleshooting
procedure as described in section 8.1.6, Contrast and/or sharpness not okay.
90H

NOTE:
In case the customer complains about
'on the monitor the image looks better
than on the film' it is advised to check
the monitor calibration.

This can be done by loading a

SMPTE test image on the monitor,
and checking whether the 5% and
95% fields are visible.

Figure 13

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8.1.1 Dmin too high

Symptom The minimum density on the clinical (white areas, e.g.

text) and test images (white areas, e.g. 100% field of
SMPTE test pattern) is more than 0.02 density units
higher than before printing.

Example:
Fog level before printing 0.20 O.D.
Fog level after printing 0.25 O.D.

Testimage This fault can best be observed in the 100% square of

the SMPTE test image
Defect • Film calibration not performed and/or
• MDM needs re-calibration

Solution (1) Perform a film calibration. See chapter 3.6

(2) Print the STI2 test image and measure the 100%
square of the SMPTE test image in the STI2 image.
(3) If Dmin is still not OK, perform an MDM calibration
followed by a film calibration. See chapter 3.6.
(4) Print the STI2 test image and measure the 100%
square of the SMPTE test image in the STI2 image.

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8.1.2 Dmax too high or too low

Symptom The maximum density on the clinical (black areas, e.g.

frame around the image) and test images (black areas,
e.g. 0% field of SMPTE test pattern) is more than 0.1
density units lower or higher than the target Dmax.
Target Dmax (for X-Rite 310 densitometer):
- Blue base film = 3.20 O.D.
- Clear base film = 3.00 O.D.
- Mammo film = 3.80 O.D..
See note below regarding density measurement.

Example:
Dmax = 2.9 O.D.

Testimage This fault can best be observed in the 0% square of the

SMPTE test image

Density measurement of Drystar films:

• For density measurement of Drystar films a calibrated densitometer
MacBeth TR-924, X-Rite 331, X-Rite 341, X-Rite 301, X-Rite 310 or
Gretag D200-2 is required.
• The densitometers must be calibrated with the calibration wedge of the
supplier according to the instructions of the supplier.
• The target Dmax depends on the default densitometer which is
configured in Key-operator menu "3 Change Settings - 5 Image Quality
- 1 General".
Densitometer Target Dmax Target Dmax Target Dmax
DT2B DT2C DT2 Mammo
X-Rite 310 3.20 O.D. 3.00 O.D. 3.80 O.D.
X-Rite 331 3.11 O.D. 2.92 O.D. 3.59 O.D.
X-Rite 341 3.10 O.D. 2.93 O.D. 3.59 O.D.
X-Rite 301 3.05 O.D. 2.88 O.D. 3.55 O.D.
MacBeth 3.11 O.D. 2.94 O.D. 3.67 O.D.
Gretag D200 3.08 O.D. 2.91 O.D. 3.59 O.D.

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Defect • Film calibration not performed and/or

• MDM needs re-calibration and/or
• TPH profile needs to be calibrated and/or
• Drum position needs adjustment
• SW bug in SW < 2.03_C1
(in this case O.D. < 1.0 O.D. after a film
calibration)
Solution (1) Perform a film calibration. See chapter 3.6
(2) Print the STI2 test image and measure the 0%
square of the SMPTE test image in the STI2
image.
(3) If Dmax is still not OK, use another filmbatch
(other emulsion number)
(4) Perform a film calibration
(5) If Dmax is still not OK, perform an MDM
calibration followed by a film calibration. See
chapter 3.6
(6) Print the STI2 test image and measure the 0%
square of the SMPTE test image in the STI2
image.
(7) If Dmax is still not OK perform a Printhead
profile calibration. See chapter 3.6.
(8) Perform a film calibration.
(9) Print the STI2 test image and measure the 0%
square of the SMPTE test image in the STI2
image.
(10) If Dmax is still not OK, adjust the drum position
according to the 'adjustment of the print drum
position’ procedure. See chapter 3.6.
(11) Perform a film calibration
(12) Print the STI2 test image and measure the 0%
square of the SMPTE test image in the STI2
image.
(13) If Dmax is still not OK, order new film with other
emulsion number.
(14) If installed SW < 2.03_C1 and Dmax is < 1.0
O.D. after a film calibration perform SW update
or upgrade to latest free available software.

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8.1.3 Density Reproduction not okay

Symptom Customer complains about 'on the monitor the image

looks better than on the film'

Testimage This fault requires to measure the 0% to 100% squares

of the SMPTE image in the STI2 test image
Defect • Film calibration not performed and/or
• MDM needs re-calibration and/or
• TPH profile needs to be calibrated and/or
• Drum position needs adjustment
Solution (1) Perform a density reproduction check. See chapter
3.6, Adjustments, section 'Checks'.
(2) If the density reproduction check is not OK,
perform an MDM calibration followed by a film
calibration. See chapter 3.6
(3) Print the image STI2.tif and check the density
reproduction. See chapter 3.6
(4) If the density reproduction is still not OK perform a
Printhead profile calibration. See chapter 3.6
(5) Perform a film calibration.
(6) Print the image STI2.tif and check the density
reproduction.
(7) If the density reproduction is still not OK, adjust the
drum position according to the 'adjustment of the
print drum position’ procedure.
See chapter 3.6
(8) Perform a Film Calibration
(9) Print the image STI2.tif and check the density
reproduction.

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8.1.4 Optimal perceivable Levels not okay

Symptom Customer complains about 'on the monitor the image

looks better than on the film'. Some details are better
visible on the monitor.

Testimage This fault can best be observed in the 256 squares in the
STI test image. See Figure 14. 91H

Each square differs from its neighbor by 2 density value

(2 of 256). Each square has inside a small square which
is 2 density units darker than the outside square.)
Defect • Film calibration not performed and/or
• MDM needs re-calibration and/or
• Printhead profile needs to be calibrated
Solution (1) Perform a film calibration. See chapter 3.6
(2) Print a STI test image and check the squares in
the field A (the density of the small square is
always 2 density units lower than the density of the
big square - starting with 253/255 and ending with
1/3). See Figure 14.
92H

(3) If the small squares inside the bigger squares are

not all visible, perform an MDM calibration
followed by a film calibration. See chapter 3.6
(4) Print the STI test image and check the squares in
the field A.
(5) If the squares are still not all visible, perform a
Printhead profile calibration. Refer to chapter 3.6.
(6) Perform a Film Calibration
(7) Print the STI test image and check the squares in
the field A again.

Figure 14: STI test image

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8.1.5 Contouring visible; 'Landscaping'

Symptom Gray shaded areas do not show a continuous grey

shading but show visible, hard grey steps (also called
'landscaping', i.e. it looks like contour lines in a hiking
map)

Testimage This fault can best be observed in the 'quarter circle

continuous grey step' in the STI test image. Refer to
Figure 15.
93H

Defect • Sensitometry far away from the real film

characteristics - calibration not performed and/or
• Printhead profile needs to be calibrated
Solution (1) Perform a film calibration
(2) Print the STI test image and check the contouring
(3) If the contouring is still not OK, perform an MDM
calibration followed by a film calibration
(4) Print the STI test image and check the contouring
(5) If the contouring is still not OK perform a Printhead
profile calibration
(6) Perform a film calibration
(7) Print the STI test image and check whether
contouring is still visible.

Figure 15

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8.1.6 Contrast and/or Sharpness not okay

Symptom Contrast compared to image on the monitor not okay, or

sharpness not okay.

Testimage This fault can best be verified in a medical image

(MedicalImage.tif)
Defect • Printer problem (film calibration, Printhead profile,
MDM calibration)
• Modality wrong configured (e.g. taste LUT linear
instead of Kanamori)
• Printer adjustment not correct (e.g. modality only
can send taste LUT linear; a user profile needs to
be made to correct the problem)
Solution (1) Print the medical service test image
(MedicalImage.tif)
(2) If the contrast and/or sharpness in the medical test
image is not okay, see 8.1.3 94H

(3) If the contrast and sharpness in the medical test

image are OK, optimize the user taste and/or the
interpolation settings according to the image quality
fine tuning procedure described in chapter 1,
Controls, Connections and Setup Procedure.

8.2 Line artifacts in transport direction

Enclosed a table which divides the line artifacts in 5 different symptoms:
# Artifact See
1. Dust stripes 8.2.1
95H

2. Line artifacts < 1 mm 8.2.2

96H

3. Line artifacts > 1 mm 8.2.3

97H

4. Wide bands of lower density at the left and/or right 8.2.4

98H

hand side of the film

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8.2.1 Dust Stripes

Symptom

536433SA.CDR

Figure 16
Dust stripes are most often white, sometimes dark lines,
and mostly ragged and not sharp. They are always in
transport direction, and are from a few cms long up to
the total length of the film.

Testimage This fault can best be observed in the STI2 test image.

Defect 1 Dust on the film. The dust particle stays on the Print
Head for a certain time. This leads to less heat on the
film as long as the dust particle stays between the Print
Head and the film.

Solution 1 Normally okay after next film, otherwise clean the Print
Head.

For cleaning instructions see chapter 3.6, 'Check for

dust stripes'.

Defect 2 Cleaning rollers kit not installed or cleaning rollers need

to be cleaned

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Solution 2 In case not yet installed: Install Cleaning Rollers Kit.

Order number CM+3468400. It is installed by default in
all Drystar 5500 printers manufactured after September
2004. It is recommended to modify all printers where
dust stripes are an issue.

In case it is installed: Clean it with Agfa cleaning tissues.

Advise the customer to clean the cleaning rollers
whenever increased dust stripes are visible.

Defect 3 Possibly one or more of the foam seals is damaged.

Solution 3 Replace the damaged foam seal by one of the foam

seals kit: CM+346170.X
Content of the foam • 6 foam seals. See Figure 17. 9H

seals kit CM+346170.X • Installation Instruction

Figure 17: Foams for Drystar 5500

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NOTE:
Never try to reduce dust stripes by changing the Print Head position.
Deviations of the original drum position might slightly improve dust stripes,
on the other hand other image artefacts like pinholes, decreasing Dmax or
inhomogeneous printing are the result. See Figure 18. 10H

Figure 18

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8.2.2 Line Artifacts < 1mm

Symptom

536433SB.CDR

Figure 19
Dark line(s) in print direction.
• Width can be < 1 mm (Sub mm TPH banding) or
0.05 mm (one pixel line).
• Can be one or more lines.
• Line can be intermittent.
• Can be a combination of dark and white lines.
Testimage This fault can best be observed in the STI2 test image.

Defect • One or more defective resistors of the Print Head

(sharp lines).
• Shift of the resistor values of the resistor elements
(unsharp lines).
• Deposits on the Print Head
Solution (1) Clean the Print Head. See chapter 3.6, 'Check for
dust stripes'. This check also contains a 'Resistor
check' in case wet Print Head cleaning does not
improve the fault and a Print Head profile
calibration in case dry cleaning does not improve
the fault)
(2) If this does not help exchange the Print Head.

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Symptom

536433SC.CDR

Figure 20
White or bright line(s) in print direction.
• Width can be < 1 mm (Sub mm TPH banding) or
0.05 mm (one pixel line).
• Can be one or more lines.
• Line can be intermittent.
• Can be a combination of dark and white lines.
Testimage This fault can best be observed in the STI2 test image.

Defect • One or more defective resistors of the Print Head

(sharp lines).
• Shift of the resistor values of the resistor elements
(unsharp lines).
• Scratches
o Film moves along a sharp mechanical part inside
the printer
o Contamination of the Print Head
Solution (1) Clean the Print Head: See chapter 3.6, 'Check for
dust stripes'. This check also contains a 'Resistor
check' in case wet Print Head cleaning does not
improve the fault and a Print Head profile calibration
in case dry cleaning does not improve the fault.
(2) If the fault is still visible, check the film for scratches.
See section "8.5, Surface artifacts"
10H 102H

(3) In case the fault is still visible exchange the Print

Head.

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Symptom

536433SQ.CDR

Figure 21
Bright vertical lines over the whole film length.
• The stripes can be very small
(< 1 mm) to quite wide ( > 2 mm)
• The distance from line to line is irregular
• By keeping the film horizontally with light in the
background small scratches can be seen on the
emulsion side of the film.

Testimage This fault can best be observed in the STI2 test image.

Defect Film backing layer deposits on the Print Head after

printing the film on the wrong side.

Solution Clean the Print Head with the Print Head cleaning
procedure. See chapter 3.6, Adjustments and
Calibrations

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8.2.3 Line Artifacts > 1mm

Symptom

536433SE.CDR

Figure 22

Narrow (between 1 and 5 mm) to wide (> 5 mm) lines in

print direction. Lines can be brighter or darker. This fault
is named "mm TPH banding" (1 to 5 mm) or "Macro TPH
banding" (> 5 mm)

Testimage This fault can best be observed in the STI2 test image.

Defect • Dirt on the Print Head.

• Dirt on the print drum
• Print Head resistor drift
• Print Head driver defective. See also example
images next page
Solution (1) Clean the Print Head: Ssee chapter 3.6, 'Check for
dust stripes'.
(2) Print a STI2 test image. See note below.
(3) If problem is still visible, perform a printhead
calibration. See chapter 3.6, Adjustments and
Calibrations

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Symptom

9,60 mm
or 4,80 mm
or 2,40 mm

536433KE.CDR

Figure 23

Persistent dark line in print direction. The width of the

dark line is 2.40 or 4.80 or 9.60 mm.
In comparison to TPH banding (see previous symptom)
the dark line is more pronounced.
This fault is called "TPH driver banding"
Testimage This fault can best be observed in the STI2 test image.

Defect Print Head driver defective

Solution Replace the Print Head

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Symptom

9,60 mm
or 4,80 mm
or 2,40 mm

536433SL.CDR

Figure 24

Persistent blank line in print direction. The width of the

blank line is 2.40 or 4.80 or 9.60 mm.
This fault is called "TPH driver drop"
Testimage This fault can best be observed in the STI2 test image.

Defect Print Head driver defective

Solution Replace the Print Head

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Symptom

9,60 mm
or 4,80 mm
or 2,40 mm

536433SM.CDR

Figure 25

Intermittent white line in print direction. The width of the

blank is 2.40 or 4.80 or 9.60 mm.
This fault is called "Intermittent TPH driver drop"
Testimage This fault can best be observed in the STI2 test image.

Defect Print Head driver defective

Solution Replace the Print Head

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8.2.4 Wide bands with lower density at the left and/or right hand side of the
film

Symptom

536433SH.CDR

Figure 26

Uneven density at the right and/or left hand side of the

image. Density is too low compared to the middle part of
the image.

Testimage This fault can best be observed in the STI test image.

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Defect 1 • After exchange of the print drum the Printhead profile

was not executed

Solution 1 • Perform a Printhead profile calibration.

Defect 2 • Print Head compartment not properly closed

Solution 2 • Close Print Head compartment

Defect 3 • On or more of the springs, which press the Print Head

against the film are not completely hooked in

Solution 3 • Check whether all springs that press the Print Head
against the film are completely hooked in.

Defect 4 • Aging of the print drum: Different elasticity of the print

drum rubber over the drum width.

Solution 4 • Perform a Printhead profile calibration.

• In case this does not help, exchange the print drum.

NOTE:
The reason for this fault in general can be classified as
• Print Head related problems or
• aged print drum (changed elasticity of the rubber of the drum)

Indications to distinguish between Print Head related problems and an

aged print drum:

Print Head related problems (see Defect 1 to 3 above):

o the uneven density is more pronounced
o the Dmax decreases to a very low level, sometimes to zero.
o the uneven density most often shows up right after the installation of
a Print Head
Aged print drum (see Defect 4 above)
o the Dmax decrease is less pronounced compared to bad TPH
pressure.
o uneven density related to an aged print drum will come up after a
certain number of films. With a drum life time of 100.000 prints the
uneven density is probably caused by drum ageing.

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8.3 Line Artifacts vertical to the Transport Direction

Symptom

536433SD.CDR

Figure 27
Regular line structure 90° to print direction, also called
'banding' or 'transport shocks'. Usually only visible in
areas, where the density is constant.

Testimage This fault can best be observed in the STI2 test image.

This symptom can be classified via following detailed symptom descriptions:

3.46 mm image banding in film transport direction

Detailled
symptom
description: Image banding in the film transport direction at a
repeating interval of about 3.46 mm

Defect Run out of the drum drive shaft. This happens mainly at
printers with > 130.000 prints

Solution Replace drum motor by improved drum motor

CM+326021.1

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20 mm image banding in film transport direction

Detailled
symptom
description: Image banding in the film transport direction at a
repeating interval of about 20 mm

Run out of the encoder shaft (shaft with toothed pulley

Defect 1
MXL 200 teeth and 20mm flat pulley on, connected to
encoder) (Run out should be less then 0.05mm).
→ smooth banding lines
Replace encoder shaft by the spare part ‘’CM+339274.2
Solution 1
– Glued encoder shaft assy’.

Loose connection between encoder shaft and encoder.

Defect 2
→ sharp banding lines

Put some silicone rubber into the hollow encoder shaft

Solution 2
or replace encoder shaft and/or encoder

CAUTION:
Sensitive encoder: Damage possible.
Do not press on the encoder housing for assembly/disassembly of the
encoder! Always use the encoder cover (threaded side) as a tool to ensure
that all forces are only applied on the rear end of the encoder shaft

22.7 mm image banding in film transport direction

Detailled
symptom
description: Image banding in the film transport direction at a
repeating interval of about 22.7 mm
Defect Toothed belt with one irregularity

Solution Replace toothed belt

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48-56 mm image banding in film transport direction

Detailled
symptom
description: Repeating image banding, distance fluctuating between
48 and 56 mm
Misalignment between tooth of toothed belt and tooth
Defect
profile of the pulley. A tooth of the belt will not run into
the tooth groove on the pulley but remains a while on top
of the tooth before sliding into the groove.
Probably caused by insufficient rounding at top edges of
teeth of pulley. This problem does not appear
immediately but after several weeks/months of operation
(by creep extension of toothed belt).
Solution For a short-term solution replace the toothed belt as the
problem does not appear with a ‘fresh’ belt. For a long-
term solution replace both belt and pulley.

110.6 mm image banding in film transport direction

Detailled
symptom
description: Image banding in the film transport direction at a
repeating interval of about 110,6 mm
Defect • Horizontal mark on print drum or
• Unevenness on flat belt pulley or
• defective drum bearings
Solution Check print drum, flat belt pulley and drum bearings

129.5 mm image banding in film transport direction

Detailled
symptom
description: Image banding in the film transport direction at a
repeating interval of about 129,5 mm
Defect Flat belt with one irregularity

Solution Replace Flat belt

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8.4 Point Artifacts

Enclosed a table which divides the point artifacts in 4 different symptoms:
# Artifact See
1. Pinholes 8.4.1
103H

2. Bubbles 8.4.2
104H

3. Dust particles on the printdrum 8.4.3

105H

4. Dust particles in the film 8.4.4

106H

8.4.1 Pinholes

Symptom

536333TB.CDR

Figure 28
These errors show as small transparent and isolated
dots, typically < 0.2mm.

Testimage This fault can best be observed in the DrumPos_5500.tif

test image.
Defect • Pinholes are present in the film before printing

Solution • Pinholes must be regarded as a film problem (which

cannot be avoided).

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8.4.2 Bubbles

Symptom

536333TA.CDR

Figure 29
Bubbles show up as clusters of small pinholes, usually
in the Dmax area of the film.
Bubbles must be evaluated with a magnifying glass.
Bubbles disappear by lowering the print drum position.
Testimage This fault can best be observed in the DrumPos_5500.tif
test image.
Defect • Drum position not optimized.

Solution (1) Perform a film calibration

(2) Print the image DrumPos_5500.tif and check for
bubbles
(3) If the bubbles are still present do the density
reproduction check, if necessary perform an MDM
calibration followed by a film calibration.
(4) Print the image DrumPos_5500.tif and check for
bubbles
(5) If the bubbles are still present, adjust the drum
position according to the procedure ‘Adjustment
drum position’. Refer to chapter 3.6, Adjustments.
(6) Perform a film calibration
(7) Print the image DrumPos_5500.tif and check for
bubbles
(8) If the bubbles are still present, use film with
different emulsion number, if possible.
(9) Perform a film calibration
(10) Print the image DrumPos_5500.tif and check for
bubbles

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8.4.3 Dust Particles on the Printdrum

Symptom

Print direction
approx. 110 mm

approx. 110 mm

536433TD.CDR

Figure 30
Oval or round spot with a lower (or higher) density.
There is sometimes a zone of higher density in the
center of this area. The error is repeated a few times on
the film.

Distance between errors equals the drum perimeter

(=110 mm)

Testimage This fault can best be observed in the STI2 test image.

Defect • Dust/dirt on the print drum. Drum errors are easy to

detect since the diameter of the drum is small
compared to the length of the film. This results in the
same drum error a number of times on the same
printed film having a distance between errors equal to
the drum diameter (=110 mm)

Solution (1) Print the STI2 test image

(2) Clean the print drum with a cleaning tissue soaked
in water
(3) Print again the STI2 test image.

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8.4.4 Dust Particles in the Film

Symptom

536333TE.CDR

Figure 31
Transparent spots, usually a black particle can be seen
in the middle of the transparent spot.
Testimage This fault can best be observed in the STI test image.

Defect • Dust particles or aggregates in the top layer of the

film

Solution • Dust particles in the film are a general film problem

which cannot be avoided 100%.

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8.5 Surface artifacts

Symptom

Print direction
536333TF.CDR

Figure 32
The artifact looks like dirt spread out on the surface of
the film. It is called 'blemish'. Blemish is also visible on
the light box.

Testimage This fault can best be observed in the Dmax area of the
DrumPos_5500.tif test image.
Defect • Drum position not optimized.

(1) Perform a film calibration

Solution
(2) Print the image DrumPos_5500.tif and check for
blemish
(3) Check the TPH temperature, check if the
temperature of the TPH is clearly higher than the
ambient temperature (Print Head temperature only
available in Specialist Tools - Print Engine)
(4) If the TPH temperature is not OK,
o check if the print head heater foil is still working,
o check if the TPH thermistors are still working,
temp. > 50ºC,
o check if the print head thermo switch is still
working.
(5) If the TPH temperature is OK,
o check Dmax, if not OK go to trouble shooting
Dmax,
o if Dmax is OK, adjust the print drum position
according to the procedure ‘Fine adjustment
drum position’
(6) If blemish is still present, use another film batch.

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Symptom

536433SC.CDR

Figure 33
Scratches appear as one or more bright line over the
whole length of the film.

To judge whether a bright line is caused by a scratch,

take the film from the light box and check the surface at
both sides of the film by keeping it horizontally with light in
the background. In addition scratches can be felt with the
finger nail.

Testimage This fault can best be observed in the STI test image.

Defect • Most likely contamination of the Print Head

• Mechanical part inside the printer (unlikely)

Solution (1) Clean the Print Head. See chapter 3.6, section
"Check for dust stripes".
(2) In case this does not improve the stripes, print the
image ‘footprint_horizontal.tif’ (for horizontal stripes)
or 'footprint_vertical.tif' (for vertical stripes) from the
service menu "8 Adjust & Calibrate - 4 Print Test
image - Footprint_xxx.tif". See Figure 34 and Figure
107H 108H

35.
The mechanical part which possibly causes the line
artifact will be indicated by the scratch on the film.
(3) In case the mechanical part which causes the
scratch(es) cannot be detected, most likely
persistent deposits on the Print Head are the cause
of the scratches. In this case replace the Print Head.

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Figure 34: Test image Figure 35: Test image

"footprint_vertical.tif" "footprint_horizontal.tif"

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Chapter 3.3 / 44 Drystar 5500 / Drystar 5503 Edition 1, Revision 13

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 Repair and Service
DD+DIS001.06E Troubleshooting

8.6 Partly printed Films

Symptom

image information

536433ST.CDR

Figure 36
‘Partly printed films’ in combination with
‘Underruns’:
• In addition to the symptoms ‘partly printed films’ the
infocounter shows underruns at this time, where
the faulty film was printed.
• The film is re-printed immediately after the partly
printed film.

6. Underruns:
-------------
total: relative:
software: 3 0
hardware: 1 0

History:
When: Where:
18-Nov-2003 18:36:45 software
07-Aug-2003 13:57:17 software
23-Jul-2003 15:04:18 software

Testimage This fault can best be observed in a clinical image.

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2006-03-02 Type 5364 / 100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

Defect • Broken spring holder at the heat sink of the Themis

CPU: Reduced pressure of the heat sink on the CPU
leads to higher temperature and so to less CPU
performance.
• This fault should only appear at a few printers.
Meanwhile the mounting method of the heat sink is
changed. The change was not recorded in
production. As of approx. SN2190 the improved
mounting method was introduced.

Figure 37 Figure 38

Solution In case the 2 symptoms (half printed films and

underruns) appear, check the spring holder of the heat
sink of the Themis CPU.
In case it is defective replace it with spare part
CM+346039 0: Consists of 4 Thermal interfaces’ and
8 spring holders. This means, with spare part
CM+346039 0 it is possible to replace 4 broken holders.

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 Repair and Service
DD+DIS001.06E Troubleshooting

Symptom

image information

2,5 cm
536433SV.CDR

Figure 39
The image is complete, however printed condensed. It is
approx. 2.5 cm too short.

Testimage This fault can be observed in any image

Defect Flat belt mounted with the rough side towards the pulley

Solution Mount the flat belt with the smooth side towards the
pulley

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2006-03-02 Type 5364 / 100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

8.7 Blank Films

Symptom

536433SU.CDR

Figure 40
The printer prints sporadically (see Defect 1) or
persistent blank films

Testimage This fault can best be observed in a clinical image.

Defect 1 Corrupted film sensitometry file after film calibration

failure. See also "Warning message “Calibration failed”
after a film calibration" in section 5 109H

Solution 1 Possibility 1:
(1) Connect to the printer via telnet (network) or
terminal program (serial cable)
(2) Delete file
D:\input\uppertray\new.fmsen in case the blank
films are coming from the upper tray or
D:\input\lowertray\new.fmsen in case the blank
films are coming from the lower tray.
(3) Reset the printer. Now a default new.fmsen file is
created.
Possibility 2:
(1) Go to browser pages "Service Engineer tools -
Reset Calibration Data"
(2) Select "Default Lower Film cal" and "Default
Lower Film Cal"

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 Repair and Service
DD+DIS001.06E Troubleshooting

NOTE:
In case the printer is still equipped with software rel. 2: Installing software
patch 2.03_C1 (or a higher software version) prevents a corrupted film
sensitometry file.

Defect 2 Communication problem between MEC2 board and

Power Supply
The printer does not give an error message.
The customer has to reprint the image.
Solution 2 Upgrade to MEC2 board rev. A328189.12,
spare part number CM+339188.3 (or higher index)

NOTE:
Only upgrade to MEC board rev. A328189.12 (this is written on the sticker as
revision of the board) in case the printer sporadically prints blank films!

8.8 Film Curl

Symptom Curl of the film in case it is hanging at the lightbox for a

long time

Testimage This phenomenon can be seen at any kind of

DT2 B / DT2 C / DT2 Mammo film
Defect Bimetal effect due to asymmetric structure of dry films

Solution There is no solution for curl increase at the lightbox.

Note: After printing curl is no issue for DT2 films.

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2006-03-02 Type 5364 / 100/300 Agfa Company Confidential
 Repair and Service
DD+DIS001.06E Troubleshooting

Appendix: Error Catalogue

• The error catalogue is part of the device software (file "error.xml"). It cane be extracted from floppy
# 7, File SWR_drystar5500_R5.00C1_7.zip → errors.jar → error.xml / displayerrors.xsl. (error.xml
dated 2006-01-12)
• The print-out supplied here is based on software release 5.0.0
• It is also available via browser pages, menu 'Service Engineer tools - List of Errors'

Explanation of the rows of the following error code descriptions:

Row Name Explanation

Type Can be
• Defect: Service intervention required to solve the problem.
• Failure: Warning message will be issued. No immediate service
intervention required.
• Accidental: User intervention required, e.g. to clear film jam.
Mail destination 06 → Code for a certain mail destination for the Alert E-Mail*
Mail escalation 03 → Code for a certain Alert E-Mail severity.*
Mail attachment infocounters.txt. → File attachement for an Alert E-Mail.*.
Mail format standard → Type of mail format for the Alert E-Mail.*.
Meaning Describes the meaning of the error codet.
Warning Message Shows the text which is displayed on the local keypad.
Reason Gives one or more possible reasons for the fault.
Cure Gives one or more proposals how to solve the fault.
Part Shows the part name which is proposed to be replaced to solve the
fault.
Note: On the local display also the spare part number is displayed. It is
looked up in a file called SpareParts.xml, which resides on the printer
hard disk.

*Note: The Alert E-Mail function is not available anymore since SW Rel. 3.0.0_C1.

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

LIST OF ERRORS

HC10000 : crius
Type Defect
Meaning CPU PCB is not functioning correctly
Reason CPU PCB is defective
Cure Power off printer and replace
Part CRIUS

HC10001 : crius.batt
Type Defect
Meaning Test of CPU battery RAM failed
Reason CPU Battery RAM is defective
Cure Power off printer and replace CPU board
Part CRIUS

HC10002 : crius.memory
Type Defect
Meaning Test of CPU RAM failed
Reason CPU RAM is defective
Cure Power off printer and replace CPU board
Part CRIUS

HC10003 : crius.temperature
Type Defect
Meaning Temperature of CPU on crius is too high.
Warning Message Crius board CPU too hot
Reason1 Ambient temperature too high what could be caused by continuous printing
in an already warm environment or the environment temperature is just too
high
Cure1 If caused by continuous printing , this can be cured by waiting until
temperature comes down ; otherwise it has to be made sure that the
environment temperature comes down
Reason2 Cooling of CPU board not efficient because of blocked airflow
Cure2 Make sure that enough airflow is available for the CPU board by insuring
that air inlets and outlets are completely free
Reason3 Connection problem
Cure3 Check connector P3 on CPU board : if not OK , reconnect or replace
connector, check wiring from connector P3 to fan F2 motor : if not OK fix
wiring
Reason4 Defect fan F2
Cure4 Power off printer and replace
Part F2

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Chapter 3.3 / Appendix page 2 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10050 : themis
Type Defect
Meaning CPU PCB is not functioning correctly
Reason CPU PCB is defective
Cure Power off printer and replace
Part THEMIS

HC10052 : themis.memory
Type Defect
Meaning Test of CPU RAM failed
Reason CPU RAM is defective
Cure Power off printer and replace CPU board
Part THEMIS

HC10053 : themis.temperature
Type Defect
Meaning Temperature of CPU on Themis is too high
Warning Message Themis board CPU too hot
Reason1 Ambient temperature too high what could be caused by continuous printing
in an already warm environment or the environment temperature is just too
high
Cure1 If caused by continuous printing , this can be cured by waiting until
temperature comes down ; otherwise it has to be made sure that the
environment temperature comes down
Reason2 Cooling of Themis CPU board not efficient because of blocked airflow
Cure2 Make sure that enough airflow is available for the Themis CPU board by
insuring that air inlets and outlets are completely free
Reason3 Connection problem
Cure3 Check connector P12 on Crius CPU board : if not OK , reconnect or replace
connector, check wiring from connector P12 to fan F2 motor : if not OK fix
wiring
Reason4 Defect fan F2
Cure4 Power off printer and replace
Part F2
Reason5 Defect CPU on Themis
Cure5 Power off printer and replace
Part themis

HC10100 : mec
Type Defect
Meaning Test of MEC PCB failed
Reason MEC PCB is defective
Cure Power off printer and replace
Part MEC

HC10200 : dsh
Type Defect
Meaning Test of DSH failed

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10300 : powersupplymodule
Type Defect
Meaning Test of powersupplymodule failed
Warning Message Call service
Reason Powersupplymodule is defective
Cure Power off printer and replace
Part PS_spare

HC10301 : powersupplymodule.temperature
Type Defect
Meaning Temperature of powersupplymodule is too high
Warning Message Call service
Reason Powersupplymodule is defective
Cure Power off printer and replace
Part PS_spare

HC10302 : powersupplymodule.powerheater
Type Defect
Meaning Power heater voltage for thermal printhead heater from the power supply
module is out of range
Warning Message Call service
Reason Powersupplymodule is defective
Cure Power off printer and replace
Part PS_spare

HC10303 : powersupplymodule.powerlogic
Type Defect
Meaning Power logic voltage from the power supply module is out of range
Warning Message Call service
Reason Powersupplymodule is defective
Cure Power off printer and replace
Part PS_spare

HC10304 : powersupplymodule.powermotor
Type Defect
Meaning Power motor voltage from the power supply module is out of range
Warning Message Call service
Reason Powersupplymodule is defective
Cure Power off printer and replace
Part PS_spare

HC10305 : powersupplymodule.thmodule.thvoltage
Type Defect
Meaning Thermal printhead voltage from the power supply module is out of range
Warning Message Call service
Reason1 Powersupplymodule is defective
Cure1 Power off printer and replace
Part PS_spare
Reason2 The voltage measuring circuit on THIB board is defective
Cure2 Power off printer and replace
Part THIB

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Chapter 3.3 / Appendix page 4 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10400 : thmodule.threoutofrange
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning After measuring all TH resistors and calculations of the average resistance
value ; it is found that this calculated value is out of the tolerated range as
specified in D:\thsystem\default.thpar . Engine is still allowed to print but
image quality may decrease
Warning Message Printhead problem
Reason1 Aging and/or damage to thermal head has caused a change in the average
resistance value of the thermal head .
Cure1 Power off printer and replace
Part TH
Reason2 Thermal head resistance measurement not OK due to bad connections to
thermal head
Cure2 Check for bad connections in the power connectors coming from P3 and P4
of the THIB board to the thermal head : if not OK , fix or replace connectors
Reason3 Measurement functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10500 : crius.disk.hd0
Type Defect
Meaning Erros detected during harddisk diagnose
Warning Message HardDisk problem
Reason Bad connections or harddisk faillure
Cure Check connections on the Harddisk or replace it

HC10600 : crius.disk.fd0
Type Defect
Meaning Floppy-drive problem
Warning Message Errors detected during floppy-drive diagnose
Reason Bad connection or floppy-drive faillure
Cure Check connections on floppy-drive or replace it

HC10700 : keypad
Type Defect
Meaning Key-pad problem
Warning Message Errors detected during key-pad diagnose
Reason Bad connection or key-pad faillure
Cure Check connections on key-pad or replace it

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10800 : engine.coveropen1sensor
Type Defect
Meaning SW1 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to SW1 : if not OK , reconnect or replace connectors,
check connector P9 on MEC board : if not OK , reconnect or replace
connector, check wiring from SW1 to MEC1/P9 using a multi-meter : if not
OK , fix wiring
Reason2 SW1 defect
Cure2 Power off printer and replace
Part SW1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10801 : engine.coveropen2sensor
Type Defect
Meaning SW2 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to SW2 : if not OK , reconnect or replace connectors,
check connector P9 on MEC board : if not OK , reconnect or replace
connector, check wiring from SW2to MEC1/P9 using a multi-meter : if not
OK , fix wiring
Reason2 SW2 defect
Cure2 Power off printer and replace
Part SW2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10802 : engine.jamclearancesensor
Type Defect
Meaning Jam clearance toggle switch SW5 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to SW5 : if not OK , reconnect or replace connectors,
check connector P9 on MEC board : if not OK , reconnect or replace
connector, check wiring from SW5 to MEC1/P9 using a multi-meter : if not
OK , fix wiring
Reason2 SW5 defect
Cure2 Power off printer and replace
Part SW5
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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Chapter 3.3 / Appendix page 6 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10836 : middlepickupmodule.middletrayemptydetection
Type Failure
Meaning Middle magazine empty sensor S12 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S12 : if not OK , reconnect or replace connector,
check connector XS1: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S12 to XS1 and from XS1 to MEC/P31 using a multi-
meter : if not OK , fix wiring. If XS1 is defective, power off printer and
replace
Part XS1
Reason2 S12 defect
Cure2 Power off printer and replace
Part S12
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10803 : upperpickupmodule.2trayprinter.uppertrayemptydetection
Type Failure
Meaning Upper magazine empty sensor S12 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S12 : if not OK , reconnect or replace connector,
check connector XS1: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S12 to XS1 and from XS1 to MEC/P31 using a multi-
meter : if not OK , fix wiring. If XS1 is defective, power off printer and
replace
Part XS1
Reason2 S12 defect
Cure2 Power off printer and replace
Part S12
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10804 : upperpickupmodule.3trayprinter.uppertrayemptydetection
Type Failure
Meaning Upper magazine empty sensor S33 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S33 : if not OK , reconnect or replace connector,
check connector XS1: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S33 to XS1 and from XS1 to MEC/P31 using a multi-
meter : if not OK , fix wiring. If XS1 is defective, power off printer and
replace
Part XS1
Reason2 S33 defect
Cure2 Power off printer and replace
Part S33
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10805 : upperpickupmodule.2trayprinter.uppertraypasseddetection
Type Failure
Meaning Upper pickup passed sensor S19 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S19 : if not OK , reconnect or replace connector,
check connector XS5: if not OK , reconnect or replace connector ,check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S19 to XS5 and from XS5 to MEC/P31 using a multi-
meter : if not OK , fix wiring.
Reason2 S19 defect
Cure2 Power off printer and replace
Part S19
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10805 : upperpickupmodule.3trayprinter.uppertraypasseddetection
Type Failure
Meaning Upper pickup passed sensor S36 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S36 : if not OK , reconnect or replace connector,
check connector XS5: if not OK , reconnect or replace connector ,check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S36 to XS5 and from XS5 to MEC/P31 using a multi-
meter : if not OK , fix wiring.
Reason2 S36 defect
Cure2 Power off printer and replace
Part S19
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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Chapter 3.3 / Appendix page 8 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10806 : upperpickupmodule.2trayprinter.uppertrayhomeposition
Type Failure
Meaning Upper pickup module, home position sensor S15 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S15 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S15 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S15 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10806 : upperpickupmodule.3trayprinter.uppertrayhomeposition
Type Failure
Meaning Upper pickup module, home position sensor S34 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S34 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S34 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S34 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10807 : middlepickupmodule.middletraypasseddetection
Type Failure
Meaning Middle pickup passed sensor S19 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S19 : if not OK , reconnect or replace connector,
check connector XS5: if not OK , reconnect or replace connector ,check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S19 to XS5 and from XS5 to MEC/P31 using a multi-
meter : if not OK , fix wiring.
Reason2 S19 defect
Cure2 Power off printer and replace
Part S19
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10808 : lowerpickupmodule.lowertrayemptydetection
Type Failure
Meaning Lower magazine empty sensor S13 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S13 : if not OK , reconnect or replace connector,
check connector XS2: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S13 to XS2 and from XS2 to MEC/P31 using a multi-
meter : if not OK , fix wiring. If XS2 is defective, power off printer and
replace
Part XS2
Reason2 S13 defect
Cure2 Power off printer and replace
Part S13
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10809 : upperpickupmodule.2trayprinter.uppertraypickupposition
Type Failure
Meaning Upper pickup module, pickup position sensor S16 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S16 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S16 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S16 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10809 : upperpickupmodule.3trayprinter.uppertraypickupposition
Type Failure
Meaning Upper pickup module, pickup position sensor S35 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S35 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S35 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S35 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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Chapter 3.3 / Appendix page 10 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10810 : lowerpickupmodule.lowertraypasseddetection
Type Failure
Meaning Lower pickup passed sensor S20 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S20 : if not OK , reconnect or replace connector,
check connector XS5: if not OK , reconnect or replace connector ,check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from S20 to MEC/P31 using a multi-meter : if not OK , fix
wiring.
Reason2 S20 defect
Cure2 Power off printer and replace
Part S20
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10811 : middlepickupmodule.middletrayhomeposition
Type Failure
Meaning Middle pickup module, home position sensor S15 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S15 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S15 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S15 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10812 : lowerpickupmodule.lowertrayhomeposition
Type Failure
Meaning Lower pickup module, home position sensor S17 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at lower pickup module to S17 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S17 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S17 defect
Cure2 Power off printer and replace
Part PU2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

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2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10813 : lowerpickupmodule.lowertraypickupposition
Type Failure
Meaning Lower pickup module, pickup position sensor S18 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at lower pickup module to S18 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S18 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S18 defect
Cure2 Power off printer and replace
Part PU2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10814 : drummodule.drumpasseddetection
Type Defect
Meaning Drum passed sensor S24 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S24 : if not OK , reconnect or replace connector,
check connector XS9: if not OK , reconnect or replace connector ,check
connector P29 on MEC board : if not OK , reconnect or replace connector,
check wiring from S24 to MEC/P29 using a multi-meter : if not OK , fix
wiring.
Reason2 S24 defect
Cure2 Power off printer and replace
Part S24
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10815 : drummodule.drumentrydetection
Type Defect
Meaning Drum entry sensor S23 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S23 : if not OK , reconnect or replace connector,
check connector XS9: if not OK , reconnect or replace connector ,check
connector P30 on MEC board : if not OK , reconnect or replace connector,
check wiring from S23 to MEC/P30 using a multi-meter : if not OK , fix
wiring.
Reason2 S23 defect
Cure2 Power off printer and replace
Part S23
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 12 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10816 : drummodule.gearratiodetection
Type Defect
Meaning Printdrum reference position sensor S8 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S8 : if not OK , reconnect or replace connector, check
connector XS9: if not OK , reconnect or replace connector ,check connector
P29 on MEC board : if not OK , reconnect or replace connector, check
wiring from S8 to MEC/P29 using a multi-meter : if not OK , fix wiring.
Reason2 S8 defect
Cure2 Power off printer and replace
Part S8
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10817 : drummodule.drumtemperature
Type Defect
Meaning Ambient temperature measurement is out of allowed window
Warning Message Ambient temperature problem
Reason1 Ambient temperature is too low or too high to allow printing.
Cure1 Make sure ambient temperature is within printer specifications boundaries
Reason2 Ambient temperature measurement functionality on THIB (Thermal Head
Interface Board) is malfunctioning
Cure2 Power off printer and replace
Part THIB

HC10818 : middlepickupmodule.middletraypickupposition
Type Failure
Meaning Middle pickup module, pickup position sensor S16 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections at upper pickup module to S16 : if not OK , reconnect or
replace connectors, check connector P31 on MEC board : if not OK ,
reconnect or replace connector, check wiring from S16 to MEC/P31 using a
multi-meter : if not OK , fix wiring.
Reason2 S16 defect
Cure2 Power off printer and replace
Part PU1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10819 : mdmmodule.mdmlightsensor
Type Failure
Warning Message MDM lightsensor fails

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 13

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10820 : mdmmodule.mdmhomedetection
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM home position sensor S7 is not connected or malfunctioning
Warning Message Calibration module not working
Reason1 Connection problem
Cure1 Check connections to S7 : if not OK , reconnect or replace connector, check
connector P30 on MEC board : if not OK , reconnect or replace connector,
check wiring from S7 to MEC/P30 using a multi-meter : if not OK , fix wiring
Reason2 S7 defect
Cure2 Power off printer and replace
Part S7
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10821 : pickupmodule.magazinelockdetection
Type Defect
Meaning Pickup module, magazine lock position sensor S9 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S9 : if not OK , reconnect or replace connector, check
connector P29 on MEC board : if not OK , reconnect or replace connector,
check wiring from S9 to MEC/P29 using a multi-meter : if not OK , fix wiring
Reason2 S9 defect
Cure2 Power off printer and replace
Part S9
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10822 : pickupmodule.pickupexitdetection
Type Defect
Meaning Pickup module,pickup exit sensor S21 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S21: if not OK , reconnect or replace connector,
check connector P27 on MEC board : if not OK , reconnect or replace
connector, check wiring from S21 to MEC/P21 using a multi-meter : if not
OK , fix wiring
Reason2 S21 defect
Cure2 Power off printer and replace
Part S21
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 14 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10823 : outputmodule.sorterexitdetection
Type Defect
Meaning Output module,sorter exit sensor S27 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S27: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S27 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S27 defect
Cure2 Power off printer and replace
Part S27
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10824 : alignmentmodule.verticalhomedetection
Type Defect
Meaning Alignment module,vertical home position sensor S5 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S5: if not OK , reconnect or replace connector, check
connector P27 on MEC board : if not OK , reconnect or replace connector,
check wiring from S5 to MEC/P27 using a multi-meter : if not OK , fix wiring
Reason2 S5 defect
Cure2 Power off printer and replace
Part S5
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10825 : alignmentmodule.horizontalhomedetection
Type Defect
Meaning Alignment module,horizontal home position sensor S6 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S6: if not OK , reconnect or replace connector, check
connector P21 on MEC board : if not OK , reconnect or replace connector,
check wiring from S6 to MEC/P21 using a multi-meter : if not OK , fix wiring
Reason2 S6 defect
Cure2 Power off printer and replace
Part S6
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 15

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10826 : alignmentmodule.alignmententrydetection
Type Defect
Meaning Alignment module,alignment entry sensor S22 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S22: if not OK , reconnect or replace connector,
check connector P21 on MEC board : if not OK , reconnect or replace
connector, check wiring from S22 to MEC/P21 using a multi-meter : if not
OK , fix wiring
Reason2 S22 defect
Cure2 Power off printer and replace
Part S22
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10827 : drummodule.drumhomeposition
Type Defect
Meaning Drum module home position sensor S1 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S1 : if not OK , reconnect or replace connector, check
connector XS8: if not OK , reconnect or replace connector ,check connector
P30 on MEC board : if not OK , reconnect or replace connector, check
wiring from S1 to MEC/P30 using a multi-meter : if not OK , fix wiring.
Reason2 S1 defect
Cure2 Power off printer and replace
Part S1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10828 : drummodule.drum14printposition
Type Defect
Meaning Drum module 14 inch print format position sensor S2 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S2 : if not OK , reconnect or replace connector, check
connector XS8: if not OK , reconnect or replace connector ,check connector
P30 on MEC board : if not OK , reconnect or replace connector, check
wiring from S2 to MEC/P30 using a multi-meter : if not OK , fix wiring.
Reason2 S2 defect
Cure2 Power off printer and replace
Part S2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 16 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10829 : thmodule.headvoltagesensor
Type Defect
Meaning Thermal head power voltage delivered by the power supply and measured
on THIB is out of range
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to P6 and P7 on THIB : if not OK , reconnect or replace
connectors, check connector P6 on the Power supply : if not OK , reconnect
or replace connector, check wiring from PS1/P6 to THIB/P6 andTHIB/P7
using a multi-meter : if not OK , fix wiring
Reason2 Sensor functionality failure on THIB board
Cure2 Power off printer and replace
Part THIB

HC10830 : drummodule.drum10printposition
Type Defect
Meaning Drum module 10 inch print format position sensor S3 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S3 : if not OK , reconnect or replace connector, check
connector XS8: if not OK , reconnect or replace connector ,check connector
P30 on MEC board : if not OK , reconnect or replace connector, check
wiring from S3 to MEC/P30 using a multi-meter : if not OK , fix wiring.
Reason2 S3 defect
Cure2 Power off printer and replace
Part S3
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10831 : outputmodule.sorterentrydetection
Type Defect
Meaning Output module,sorter entry sensor S25 is not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S25: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S25 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S25 defect
Cure2 Power off printer and replace
Part S25
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 17

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10832 : outputmodule.firsttrayposition
Type Defect
Meaning Output module,first output position sensor S31 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S31: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S31 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S31 defect
Cure2 Power off printer and replace
Part S31
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10833 : outputmodule.secondtrayposition
Type Defect
Meaning Output module,second output tray position sensor S30 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S30: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S30 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S30 defect
Cure2 Power off printer and replace
Part S30
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10834 : outputmodule.thirdtrayposition
Type Defect
Meaning Output module,third output tray position sensor S29 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S29: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S29 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S29 defect
Cure2 Power off printer and replace
Part S29
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 18 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10835 : outputmodule.fourthtrayposition
Type Defect
Meaning Output module,fourth output tray position sensor S28 is not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to S28: if not OK , reconnect or replace connector,
check connector P30 on MEC board : if not OK , reconnect or replace
connector, check wiring from S28 to MEC/P30 using a multi-meter : if not
OK , fix wiring
Reason2 S28 defect
Cure2 Power off printer and replace
Part S28
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10900 : pickupmodule.vacuumpump
Type Defect
Meaning Vacuumpumpmotor M13 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M13 : if not OK , reconnect or replace connector,
check connector XS4: if not OK , reconnect or replace connector ,check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from M13 to MEC/P31 using a multi-meter : if not OK , fix
wiring.
Reason2 Defect motor M13
Cure2 Power off printer and replace
Part M13
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10901 : alignmentmodule.verticalalignmotor
Type Defect
Meaning Vertical alignment motor M8 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M8 : if not OK , reconnect or replace connector,
check connector P27 on MEC board : if not OK , reconnect or replace
connector, check wiring from M8 to MEC/P27 using a multi-meter : if not OK
, fix wiring
Reason2 Defect motor M8
Cure2 Power off printer and replace
Part M8
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 19

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10902 : alignmentmodule.horizontalalignmotor
Type Defect
Meaning Horizontal alignment motor M7 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M7 : if not OK , reconnect or replace connector,
check connector P21 on MEC board : if not OK , reconnect or replace
connector, check wiring from M7 to MEC/P21 using a multi-meter : if not OK
, fix wiring
Reason2 Defect motor M7
Cure2 Power off printer and replace
Part M7
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10903 : drummodule.drummotor
Type Defect
Meaning Print drum motor M1 not connected or malfunctioning
Warning Message Call service
Reason1 Flat drum belt problem
Cure1 Check whether the flat belt that drives the drum is mounted correctly on the
pulleys. If not mounted, ruptured or damaged , remount or replace, following
service instruction guidelines for correct installation procedure and belt
tension.
Part drumFlatBelt
Reason2 Toothed drum-motor belt problem
Cure2 Check whether the toothed belt that drives the drum is mounted correctly on
the pulleys. If not mounted, ruptured or damaged, remount or replace,
following service instruction guidelines for correct installation procedure and
belt tension.
Part drumToothBelt
Reason3 Connection problem
Cure3 Check connections to M1 : if not OK , reconnect or replace connector,
check connector XS8: if not OK , reconnect or replace connector ,check
connector P36 on MEC board : if not OK , reconnect or replace connector,
check wiring from M1 to MEC/P36 using a multi-meter : if not OK , fix wiring.
Reason4 Defect motor M1
Cure4 Power off printer and replace
Part M1
Reason5 Motor functionality failure on MEC board
Cure5 Power off printer and replace
Part MEC

HC10904 : mdmmodule.mdmlamp
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM lamp not connected or malfunctioning or MDM light sensor
malfunctioning
Warning Message MDM module down

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 20 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10905 : mdmmodule.scanmotor
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning scan motor M11 of MDM not connected or malfunctioning
Warning Message Calibration module not working
Reason1 Connection problem
Cure1 Check connector M11 : if not OK , reconnect or replace connector, check
connector P28 on MEC board : if not OK , reconnect or replace connector,
check wiring from M11 to MEC/P28 using a multi-meter : if not OK , fix
wiring.
Reason2 Defect motor M11
Cure2 Power off printer and replace
Part mdmAssy
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10906 : pickupmodule.pickuptakeovermotor
Type Defect
Meaning Pickupmodule, pickup take over motor M6 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M6 : if not OK , reconnect or replace connector,
check connector P27 on MEC board : if not OK , reconnect or replace
connector, check wiring from M6 to MEC/P27 using a multi-meter : if not OK
, fix wiring
Reason2 Defect motor M6
Cure2 Power off printer and replace
Part M6
Reason3 Motor functionality failure on MEC board
Cure4 Power off printer and replace
Part MEC

HC10907 : outputmodule.sortertransportmotor
Type Defect
Meaning Outputmodule sorter transportmotor M2 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of M2 : if not OK , reconnect or replace connector, check
connector P28 on MEC board : if not OK , reconnect or replace connector,
check wiring from M2 to MEC/P28 using a multi-meter : if not OK , fix wiring
Reason2 Defect motor M2
Cure2 Power off printer and replace
Part M2
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 21

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10908 : outputmodule.exitrollermotor
Type Defect
Meaning Outputmodule exit roller motor M10 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of M10 : if not OK , reconnect or replace connector, check
connector P21 on MEC board : if not OK , reconnect or replace connector,
check wiring from M10 to MEC/P21 using a multi-meter : if not OK , fix
wiring
Reason2 Defect motor M10
Cure2 Power off printer and replace
Part M10
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10909 : outputmodule.sorterpositionmotor
Type Defect
Meaning Outputmodule sorter transportmotor M12 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of M12 : if not OK , reconnect or replace connector, check
connector P28 on MEC board : if not OK , reconnect or replace connector,
check wiring from M12 to MEC/P28 using a multi-meter : if not OK , fix
wiring
Reason2 Defect motor M12
Cure2 Power off printer and replace
Part M12
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10910 : drummodule.drumpositionmotor
Type Defect
Meaning Drum module, drum positioning motor M3 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M3 : if not OK , reconnect or replace connector,
check connector XS9: if not OK , reconnect or replace connector ,check
connector P28 on MEC board : if not OK , reconnect or replace connector,
check wiring from M3 to MEC/P28 using a multi-meter : if not OK , fix wiring.
Reason2 Defect motor M3
Cure2 Power off printer and replace
Part M3
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10911 : thmodule.headvoltageactuator
Type Defect

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 22 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10912 : thmodule.thermalheadheater
Type Defect
Meaning Thermal head module, thermal head heater not connected or
malfunctioning
Warning Message Call service

HC10913 : thmodule.thermalheadfan
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Thermal printhead cooling fan F1 not connected or malfunctioning
Warning Message Printhead problem
Reason1 Connection problem
Cure1 Check connector of F1 : if not OK , reconnect or replace connector, check
connector P28 on MEC board : if not OK , reconnect or replace connector,
check wiring from F1 to MEC/P28 using a multi-meter : if not OK , fix wiring
Reason2 Defect fan F1
Cure2 Power off printer and replace
Part F1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10914 : thmodule.headvoltageswitch
Type Defect
Meaning Thermal printhead data connector or power connector not connected or all
thermal printhead resistors are defective
Warning Message Call service
Reason1 Connection problem
Cure1 Check flat cable connector on the righthand side of the thermal printhead
and power cable on the center of the printhead: if not or badly connected ,
reconnect , check flat cable connector to P12 on MEC : if not or badly
connected , reconnect
Reason2 Flat cable from righthand side of the thermal printhead to P12 on MEC
defective
Cure2 Power off printer and replace
Part THdataCable

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 23

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10915 : th.device.thermistors
Type Defect
Meaning Thermal printhead thermistors connector is not connected or all thermal
printhead thermistors are defective
Warning Message Call service
Reason1 Connection problem
Cure1 Check flat cable connector on the lefthand side of the thermal printhead : if
not or badly connected , reconnect , check flat cable connector to P6 on
MEC : if not or badly connected , reconnect
Reason2 Flat cable from lefthand side of the thermal printhead to P6 on MEC
defective
Cure2 Power off printer and replace
Part THsensCable
Reason3 Thermal printhead defective
Cure3 Power off printer and replace with one of the following spareparts
Part TH

HC10916 : upperpickupmodule.2trayprinter.uppertraypickupmotor
Type Failure
Meaning Upper pickup motor M4 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M4 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from M4 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect motor M4
Cure2 Power off printer and replace assembly
Part PU1
Reason3 Defect pickup mechanism
Cure3 Power off printer and replace assembly
Part PU1
Reason4 Sensor functionality failure on MEC board
Cure4 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 24 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10916 : upperpickupmodule.3trayprinter.uppertraypickupmotor
Type Failure
Meaning Upper pickup motor M14 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M14 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from M14 to XS4 and from XS4 to MEC/P31 using a multi-
meter : if not OK , fix wiring
Reason2 Defect motor M14
Cure2 Power off printer and replace assembly
Part PU1
Reason3 Defect pickup mechanism
Cure3 Power off printer and replace assembly
Part PU1
Reason4 Sensor functionality failure on MEC board
Cure4 Power off printer and replace
Part MEC

HC10917 : lowerpickupmodule.lowertraypickupmotor
Type Failure
Meaning Lower pickup motor M5 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M5 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from M5 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect motor M5
Cure2 Power off printer and replace assembly
Part PU2
Reason3 Defect pickup mechanism
Cure3 Power off printer and replace assembly
Part PU2
Reason4 Sensor functionality failure on MEC board
Cure4 Power off printer and replace
Part MEC

HC10918 : pickupmodule.magazinelock
Type Defect
Meaning Film magazines locking solenoid EM1 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of EM1 : if not OK , reconnect or replace connector, check
connector P27 on MEC board : if not OK , reconnect or replace connector,
check wiring from EM1 to MEC/P27 using a multi-meter : if not OK , fix
wiring
Reason2 Defect solenoid EM1
Cure2 Power off printer and replace
Part EM1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 25

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10919 : alignmentmodule.10inchalign
Type Defect
Meaning 10 inch film format align solenoid EM2 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of EM2 : if not OK , reconnect or replace connector, check
connector P27 on MEC board : if not OK , reconnect or replace connector,
check wiring from EM2 to MEC/P27 using a multi-meter : if not OK , fix
wiring
Reason2 Defect solenoid EM2
Cure2 Power off printer and replace
Part EM2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10920 : mdmmodule.outputtakeovermotor
Type Defect
Meaning MDM module output takeover motor M9 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector of M9 : if not OK , reconnect or replace connector, check
connector P21 on MEC board : if not OK , reconnect or replace connector,
check wiring from M9 to MEC/P21 using a multi-meter : if not OK , fix wiring
Reason2 Defect motor M9
Cure2 Power off printer and replace
Part M9
Reason3 Motor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10921 : upperpickupmodule.uppertrayvacuumvalve
Type Defect
Meaning Upper pickup module, upper magazine vacuum valve V1 not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections toV1 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from V1 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect vacuum valve V1
Cure2 Power off printer and replace
Part V1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 26 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC10922 : lowerpickupmodule.lowertrayvacuumvalve
Type Defect
Meaning Lower pickup module, lower magazine vacuum valve V2 not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections toV2 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from V2 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect vacuum valve V2
Cure2 Power off printer and replace
Part V2
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC10923 : middlepickupmodule.middletrayvacuumvalve
Type Defect
Meaning Middle pickup module, upper magazine vacuum valve V1 not connected or
malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections toV1 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from V1 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect vacuum valve V1
Cure2 Power off printer and replace
Part V1
Reason3 Sensor functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 27

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC10924 : middlepickupmodule.middletraypickupmotor
Type Failure
Meaning Middle pickup motor M4 not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to M4 : if not OK , reconnect or replace connectors,
check connector XS4: if not OK , reconnect or replace connector , check
connector P31 on MEC board : if not OK , reconnect or replace connector,
check wiring from M4 to XS4 and from XS4 to MEC/P31 using a multi-meter
: if not OK , fix wiring
Reason2 Defect motor M4
Cure2 Power off printer and replace assembly
Part PU1
Reason3 Defect pickup mechanism
Cure3 Power off printer and replace assembly
Part PU1
Reason4 Sensor functionality failure on MEC board
Cure4 Power off printer and replace
Part MEC

HC11000 : firewire.connection
Type Defect
Meaning Firewire cable not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connection between Crius board and Themis board : if not OK ,
reconnect or replace firewire cable
Part FWcable
Reason2 Firewire functionality failure on CPU PCB
Cure2 Power off printer and replace
Part Crius
Reason3 Firewire functionality failure on Themis board
Cure3 Power off printer and replace
Part THEMIS

HC11001 : mec.power.actuator
Type Defect
Meaning 24 v power for the actuators is not available on the MEC board
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector P25 on MEC : if not OK , reconnect or replace connector,
check connector P4 on Power Supply : if not OK , reconnect or replace
connector, check wiring from PSU/P4 to MEC/P25 using a multi-meter : if
not OK , fix wiring
Reason2 failure on the powersupply
Cure2 Power off printer and replace
Part PS_spare
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11002 : mec.power.sensor
Type Defect

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 28 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11003 : mec.power.voltages
Type Defect
Meaning the voltages 24v, 12v, 5v are not ok on MEC board
Warning Message Call service
Reason1 Connection problem
Cure1 Check connector P24 on MEC : if not OK , reconnect or replace connector,
check connector P3 on Power Supply : if not OK , reconnect or replace
connector, check wiring from PSU/P3 to MEC/P24 using a multi-meter : if
not OK , fix wiring
Reason2 failure on the powersupply
Cure2 Power off printer and replace
Part PS_spare
Reason3 voltage measuring functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11004 : keypad.connected
Type Defect

HC11005 : dsh.connected
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The DSH board of the MDM module is not connected to the MEC board
Warning Message Calibration module not working
Reason1 Connection problem
Cure1 Check flat flex cable between DSH board and MEC board : if not OK,
reconnect
Reason2 The DSH board is malfunctioning
Cure2 Power off the printer and replace complete densito meter module
Part DSH
Reason3 DSH connecting functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11006 : mec.connected.p21
Type Defect
Meaning The connector P21 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P21 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 29

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11007 : mec.connected.p27
Type Defect
Meaning The connector P27 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P27 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11008 : mec.connected.p28
Type Defect
Meaning The connector P28 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P28 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11009 : psu.connected
Type Defect
Meaning The power supply has no serial connection to the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Plug in the connector on the MEC or check the cable from MEC/P25 to
PSU/P4 A329160.x
Reason2 failure on the powersupply
Cure2 Power off printer and replace
Part PS_spare
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11010 : mec.connected.p29
Type Defect
Meaning The connector P29 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P29 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11011 : mec.connected.p30
Type Defect
Meaning The connector P30 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P30 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 30 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11012 : mec.connected.p31
Type Defect
Meaning The connector P31 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P31 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11013 : mec.connected.p34
Type Defect
Meaning The connector P34 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P34 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11014 : mec.connected.p35
Type Defect
Meaning The connector P35 is not detected being plugged in on the MEC
Warning Message Call service
Reason1 Connection problem
Cure1 Check whether connector P35 is correctly plugged in into MEC board
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11015 : th.device.p1-p22mec
Type Defect
Meaning The connectivity of the cable between P1 on the TH and P22 on the MEC is
bad
Warning Message Call service
Reason1 Connection problem
Cure1 Check connectors P1 in the center of the thermal printhead and P22 on the
MEC: if not or badly connected, reconnect
Reason2 The cable between P1 on the TH and P22 on the MEC is defective
Cure2 Power off printer and replace the cable between P1 on the TH and P22 on
the MEC
Part THdataCable
Reason3 Thermal printhead defective
Cure3 Power off printer and replace
Part TH

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 31

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11016 : th.device.p2-p23mec
Type Defect
Meaning The connectivity of the cable between P2 on the TH and P23 on the MEC is
bad
Warning Message Call service
Reason1 Connection problem
Cure1 Check connectors P2 in the center of the thermal printhead and P23 on the
MEC: if not or badly connected, reconnect
Reason2 The cable between P2 on the TH and P23 on the MEC is defective
Cure2 Power off printer and replace the cable between P2 on the TH and P23 on
the MEC
Part THdataCable
Reason3 Thermal printhead defective
Cure3 Power off printer and replace
Part TH

HC11017 : thib.connected
Type Defect
Meaning No connection detected between Mec and THIB
Warning Message Call service
Reason1 Connection problem
Cure1 Check flat cable connection from P38 on MEC board to P2 on THIB board :
if not OK, reconnect or replace
Part dataCableTHIB-MEC
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

HC11018 : upperpickupmodule.2trayprinter.uppertraytagreader
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Upperpickupmodule Uppertray tag reader not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections of uppertray tag reader from TAG/P1 to XS1: if not OK,
reconnect or repair wiring assy. Check connections from MEC/P34 to XS1:
if not OK, reconnect or repair wiring assy. Check connector assy XS1: if not
OK, replace
Part XS1
Reason2 Defect tag reader of the upper tray
Cure2 Power off printer and replace
Part tagReader
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 32 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11018 : upperpickupmodule.3trayprinter.uppertraytagreader
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Upperpickupmodule Uppertray tag reader not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections of uppertray tag reader from TAG/P1 to XS1: if not OK,
reconnect or repair wiring assy. Check connections from MEC/P34 to XS1:
if not OK, reconnect or repair wiring assy. Check connector assy XS1: if not
OK, replace
Part XS1
Reason2 Defect tag reader of the upper tray
Cure2 Power off printer and replace
Part tagReader
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11019 : lowerpickupmodule.lowertraytagreader
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Lowerpickupmodule Lowertray tag reader not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections of lowertray tag reader from TAG/P1 to XS2: if not OK,
reconnect or repair wiring assy. Check connections from MEC/P34 to XS2:
if not OK, reconnect or repair wiring assy. Check connector assy XS2: if not
OK, replace
Part XS2
Reason2 Defect tag reader of the lower tray
Cure2 Power off printer and replace
Part tagReader
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11020 : th.power.connected
Type Defect
Meaning No power connection detected between THIB and thermal head
Warning Message Call service
Reason1 Connection problem
Cure1 Check power cable connection from P3 and P4 on THIB board to Thermal
head.If not OK, reconnect or replace
Part THIB-TH_THpowCable
Reason2 failure on MEC board
Cure2 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 33

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11021 : middlepickupmodule.middletraytagreader
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Middlepickupmodule Middletray tag reader not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections of middletray tag reader from TAG/P1 to XS1: if not OK,
reconnect or repair wiring assy. Check connections from MEC/P34 to XS1:
if not OK, reconnect or repair wiring assy. Check connector assy XS1: if not
OK, replace
Part XS1
Reason2 Defect tag reader of the middle tray
Cure2 Power off printer and replace
Part tagReader
Reason3 failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11100 : drummodule.mechanics
Type Defect
Meaning No signs of movement while monitoring the drum encoder and S8 during
activation of the drum motor
Warning Message Call service
Reason1 Connection problem
Cure1 Check connections to drum encoder: if not OK, reconnect or replace
connector, check connector XS8: if not OK, reconnect or replace connector,
check connector P35 on MEC board : if not OK, reconnect or replace
connector, check wiring from drum encoder to XS8 and from XS8 to
MEC/P35 using a multi-meter: if not OK, fix wiring
Reason2 Encoder is malfunctioning
Cure2 Power off printer and replace
Part S32
Reason3 Drum motor M1 is malfunctioning
Cure3 Power off printer and replace
Part M1
Reason4 Drum couldn't do a full turn within the provided time
Cure4 Check for problems with the drum mechanism. Check the 2 belts driving the
drum for running correctly on the pulleys. Remount or replace the
Part drumToothBelt
Part drumFlatBelt
Reason5 Drum motor or encoder functionality failure on MEC board
Cure5 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 34 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11101 : drummodule.calibrate
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Drum calibration not OK. Drum encoder detected more than allowed
deviation from the standard pulse count per revolution.
Warning Message Image length problem
Reason1 Belt slip due to worn belts
Cure1 Check for problems with the drum mechanism. Check the 2 belts driving the
drum for running correctly on the pulleys. Remount or replace the
Part drumToothBelt
Part drumFlatBelt
Reason2 Belt slip due to insufficient belt tensioning
Cure2 Check for problems with the belt tensioners. Check the 2 belts tensioners
mechanisms for sufficient belt tension. If necessary replace
Part drumBeltTensionSpring
Part drumEncBeltTensionSpring
Reason3 Encoder read-out functionality failure on MEC board
Cure3 Power off printer and replace
Part MEC

HC11102 : th.device.thermistors.mean
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Warning Message Thermal head mean value for thermistors is bad

HC11103 : thmodule.mechanics.print
Type Defect
Meaning Thermal head is not reaching 'print' position
Warning Message Call service
Reason1 Obstruction at the drum positioning unit
Cure1 Remove the obstruction
Reason2 Defect TH positioning motor M3
Cure2 Power off printer and replace
Part M3

HC11104 : thmodule.mechanics.home
Type Defect
Meaning Thermal head is not reaching 'home' position
Warning Message Call service
Reason1 Obstruction at the drum positioning unit
Cure1 Remove the obstruction
Reason2 Defect TH positioning motor M3
Cure2 Power off printer and replace
Part M3

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 35

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11105 : thmodule.thvoltage
Type Defect
Meaning Power voltage delivered to THIB for the Thermal Head is not OK
Warning Message Call service
Reason1 Powersupplymodule is defective
Cure1 Power off the printer and replace
Part PS_spare
Reason2 Voltage measurement functionality on THIB (Thermal Head Interface
Board) is malfunctioning
Cure2 Power off printer and replace
Part THIB

HC11106 : thmodule.thcool
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Warning Message Thermal head fan or cooling not OK

HC11107 : thmodule.thremeasurement
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Warning Message Thermal head out of range

HC11108 : thmodule.thheat
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Warning Message Heating thermal head out of range

HC11109 : firewire.noderesponding
Type Defect
Meaning Firewire cable not connected or malfunctioning
Warning Message Call service
Reason1 Connection problem
Cure1 Check connection between Crius board and Themis board : if not OK ,
reconnect or replace firewire cable
Part FWcable
Reason2 Firewire functionality failure on CPU PCB
Cure2 Power off printer and replace
Part CRIUS
Reason3 Firewire functionality failure on THEMIS board
Cure3 Power off printer and replace
Part THEMIS

HC11110 : takeover.driveworking
Type Defect

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 36 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11111 : mdmmodule.mdmlighthigh
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Light intensity as measured by the light detector on the DSH board is too
low
Warning Message Calibration module not working
Reason1 Halogen lamp is not producing enough light intensity,possibly due to aging.
Cure1 Power off printer and replace
Part DS1
Reason2 The light detector circuitry on the DSH board is not functioning correctly
Cure2 Power off printer and replace
Part DSH
Reason3 The light detector circuitry on the DSH board is not receiving all the
available light produced by the Halogen lamp due masking or soiling of the
light filter
Cure3 Power off printer and replace
Part DSH

HC11112 : mdmmodule.mdmlightlow
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM light detection sensor is detecting too much stray light
Warning Message Calibration module not working
Reason1 MDM detects too much stray light
Cure1 Make sure all side,front and rear covers are properly mounted in order to
prevent stray light disturbing the MDM measurements

HC11113 : mdmmodule.mdmhome
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM has not been detected returning to home position after performing a
scan
Warning Message Calibration module not working
Reason1 MDM scan head is physically jammed and unable to return to home position
Cure1 Remove obstruction, shut down and restart printer in order to return the
MDM scan head back to home position
Reason2 MDM scan head transport mechanism is broken
Cure2 Power off the printer and replace
Part mdmAssy
Reason3 S7 defect
Cure3 Power off the printer and replace
Part S7

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 37

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11114 : mdmmodule.mdmleavehome
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM has not been detected leaving the home position within the time-out
period
Warning Message Calibration module not working
Reason1 MDM scan head is physically jammed and unable to leave the home
position
Cure1 Remove obstruction
Reason2 MDM scan head transport mechanism is broken
Cure2 Power off the printer and replace
Part mdmAssy
Reason3 S7 defect
Cure3 Power off the printer and replace
Part S7

HC11115 : mdmmodule.mdmmeasurement
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning MDM measurement failed due to corrupt or unsuitable measurement input
data
Warning Message Calibration module not working
Reason1 During the MDM scan, a shock disturbed the measurement
Cure1 Repeat the calibration again
Reason2 Image quality of the calibration image is not OK because of faulty or
incorrect Thermal Head installation files
Cure2 Install the correct Thermal head data using the correct Thermal Head floppy
Reason3 Image quality of the calibration image is not OK because of incorrect Drum
position
Cure3 Adjust the Drum position to the correct position
Reason4 Image quality of the calibration image is not OK because Thermal Head
needs cleaning
Cure4 Clean Thermal head
Reason5 Image quality of the calibration image is not OK because Thermal Head is
damaged or defective
Cure5 Power off printer and replace
Part TH
Reason6 Film position incorrect during film scan
Cure6 Repeat the calibration again
Reason7 Marker lines on calibration image not detected during film scan
Cure7 Repeat the calibration again
Reason8 Scanning action of the MDM scan head was not smooth
Cure8 Power off the printer and replace
Part mdmAssy
Reason9 DSH board defective or malfunctioning
Cure9 Power off the printer and replace
Part mdmAssy
Reason10 Incorrect MDM calibration
Cure10 Recalibrate MDM including a registration calibration

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Chapter 3.3 / Appendix page 38 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11116 : decurlmodule.heat.cold
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard

HC11117 : decurlmodule.heat.hot
Type Defect

HC11118 : decurlmodule.mechanics
Type Defect

HC11119 : th.device.thermistors.low
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Heatsink-temperature measurement of thermal printhead too low . Engine is
still allowed to print but image quality may decrease
Warning Message Printhead problem
Reason1 Thermal printhead temperature too low because of low ambient
temperature
Cure1 Make sure ambient temperature is within printer specifications and wait for
the printer to become aclimatised to the ambient temperature if neccessary
Reason2 One or more thermistors on thermal printhead defective
Cure2 Power off printer and replace
Part TH
Reason3 Heatsink-temperature measurement by MEC board not correct
Cure3 Power off printer and replace
Part MEC

HC11120 : th.device.thermistors.high
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Heatsink-temperature measurement of thermal head too high . Engine is
still allowed to print but image quality may decrease
Warning Message Printhead problem
Reason1 Cooling of thermal head not efficient because of blocked airflow
Cure1 Make sure that enough airflow is available for the printhead by insuring that
air inlets and outlets are completely free
Reason2 Cooling of thermal head not efficient because of malfunctioning thermal
printhead cooling fan
Cure2 Power off printer and replace
Part F1
Reason3 One or more thermistors on thermal printhead defective
Cure3 Power off printer and replace
Part TH
Reason4 Heatsink-temperature measurement by MEC board not correct
Cure4 Power off printer and replace
Part MEC

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 39

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11121 : decurlmodule.control
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard

HC11123 : mail.fail
Type Failure
Meaning Alarm mail unsuccesfully sent
Warning Message E-mail problem
Reason1 No physical network connection
Cure1 Insert the network cable at the rear side of the printer.
Reason2 Network server or Mailserver down
Cure2 Contact your network administrator and make sure all network servers are
operative.
Reason3 Incorrect printer settings for error mail destination
Cure3 Change error mail destination settings
Reason4 Network port on Crius is defective
Cure4 Power off printer and replace
Part CRIUS

HC11124 : mdmmodule.init
Type Failure
Meaning Initialization or calibration of MDM module failed
Reason Homing failed or bulb-check failed, light intensity to low or to much tray light
detected
Cure check MDM module

HC11200 : floppydisk.medium
Type Accidental

HC11201 : floppydisk.write
Type Accidental

HC11202 : floppydisk.read
Type Accidental

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 40 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11203 : lowerpickupmodule.suck.jam
Type Accidental
Meaning Positioning sensors S17 or S18 of lower pick-up module not reached or
pick-up vacuum lost during film pick-up
Warning Message Remove input jam
Reason1 Mechanical blokkage in lower pick-up unit
Cure1 Remove blokkage in lower pick-up unit
Reason2 No vacuum or vacuum loss during film pick-up because of vacuum leaks
Cure2 Check for vacuum leaks in all of the hoses from the vacuum pump to the
valves and to the lower pick-up unit. Also check for any damage or
annomalities of pick-up sucker
Reason3 No vacuum or vacuum loss during film pick-up because of faulty valves
Cure3 Power off printer and replace
Part V2
Reason4 No vacuum or vacuum loss during film pick-up because of faulty vacuum
pump
Cure4 Power off printer and replace
Part M13
Reason5 Mechanical failure in lower pick-up unit
Cure5 Power off printer and replace
Part PU2
Reason6 Sensor S17 and/or S18 failure in lower pick-up unit
Cure6 Power off printer and replace
Part PU2

HC11204 : lowerpickupmodule.passed.jam
Type Accidental
Meaning No sheet has triggered the lower pickup passed sensor S20 within the time-
out limit after a film pick-up
Warning Message Remove input jam
Reason1 Lower film pickup is unsuccesful. No film has been picked up or the film is
jammed between the lower film tray and the lower pickup passed sensor
S20. If this error reoccurs, something is mechanically blocking sheet
transport
Cure1 Open the lower input tray and remove the jammed sheet. If this error keeps
on coming back, look for mechanical blockage of sheet transport
Reason2 The lower pickup passed sensor S20 did not get triggered after a pick-up
because the sensor is badly positioned
Cure2 Open the lower input tray and remove the jammed sheet. Power off printer
and reposition the pickup passed sensor S20 correctly
Reason3 The lower pickup passed sensor S20 did not get triggered after a pick-up
because the sensor is mechanically broken
Cure3 Open the lower input tray and remove the jammed sheet. Power off printer
and replace
Part S20

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 41

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11205 : upperpickupmodule.suck.jam
Type Accidental
Meaning Positioning sensors S15 or S16 of upper pick-up module not reached or
pick-up vacuum lost during film pick-up
Warning Message Remove input jam
Reason1 Mechanical blokkage in upper pick-up unit
Cure1 Remove blokkage in upper pick-up unit
Reason2 No vacuum or vacuum loss during film pick-up because of vacuum leaks
Cure2 Check for vacuum leaks in all of the hoses from the vacuum pump to the
valves and to the upper pick-up unit. Also check for any damage or
annomalities of pick-up sucker
Reason3 No vacuum or vacuum loss during film pick-up because of faulty valves
Cure3 Power off printer and replace
Part V1
Reason4 No vacuum or vacuum loss during film pick-up because of faulty vacuum
pump
Cure4 Power off printer and replace
Part M13
Reason5 Mechanical failure in upper pick-up unit
Cure5 Power off printer and replace
Part PU1
Reason6 Sensor S15 and/or S16 failure in upper pick-up unit
Cure6 Power off printer and replace
Part PU1

HC11206 : upperpickupmodule.passed.jam
Type Accidental
Meaning No sheet has triggered the upper pickup passed sensor S19 within the time-
out limit after a film pick-up
Warning Message Remove input jam
Reason1 Upper film pickup is unsuccesful. No film has been picked up or the film is
jammed between the upper film tray and the upper pickup passed sensor
S19. If this error reoccurs, something is mechanically blocking sheet
transport
Cure1 Open the upper input tray and remove the jammed sheet. If this error keeps
on coming back, look for mechanical blockage of sheet transport
Reason2 The upper pickup passed sensor S19 did not get triggered after a pick-up
because the sensor is badly positioned
Cure2 Open the upper input tray and remove the jammed sheet. Power off printer
and reposition the pickup passed sensor S19 correctly
Reason3 The upper pickup passed sensor S19 did not get triggered after a pick-up
because the sensor is mechanically broken
Cure3 Open the upper input tray and remove the jammed sheet. Power off printer
and replace
Part S19

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 42 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11207 : alignmentmodule.drumentrydetection.hi
Type Accidental
Meaning No sheet has triggered the drum entry sensor S23 within the time-out limit
after a film has entered the alignment module
Warning Message Remove film jam in print section
Reason1 Film is jammed in the print section between the alignment entry detection
sensor S22 and the drum entry detection sensor S23
Cure1 Open the print section and remove the jammed sheet. If this error keeps on
coming back, look for mechanical blockage of sheet transport in the lower
part of the print section
Reason2 The drum entry sensor S23 did not get triggered after a film has been
vertically aligned because the sensor is badly positioned
Cure2 Open the print section and remove the jammed sheet. Power off printer and
reposition the drum entry sensor S23 correctly
Reason3 The drum entry sensor S23 did not get triggered after a film has been
vertically aligned because the sensor is mechanically broken
Cure3 Open the print section and remove the jammed sheet. Power off printer and
replace
Part S23
Reason4 Vertical film alignment failure caused by worn or broken vertical alignment
toothed belt.
Cure4 Power off printer and replace
Part verAlignToothBelt
Reason5 Vertical film alignment failure caused by defective vertical alignment motor
M8
Cure5 Power off printer and replace
Part M8
Reason6 Vertical film alignment failure caused by other mechanical problems in the
vertical alignment assembly
Cure6 Power off printer and replace
Part verAlignAssy

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 43

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11208 : alignmentmodule.inputemptycheck
Type Accidental
Meaning After closing one of the printer 's doors or trays, a time-out has occurred on
either the horizontal alignment home detection sensor S6 or the vertical
alignment home detection sensor S5. This happened during the homing
procedure of all actuators
Warning Message Problem in film input path
Reason1 Horizontal film alignment belt or vertical film alignment module are
mechanically jammed, preventing the modules to reach their home
positions
Cure1 Check for any objects that might be jamming the normal movement of the
horizontal or vertical alignment modules
Reason2 Horizontal film transport lip on horizontal film transport belt broke off or the
belt is broken
Cure2 Power off printer and replace
Part horAlignToothBelt
Reason3 Vertical alignment belt is worn or broken
Cure3 Power off printer and replace
Part verAlignToothBelt
Reason4 The horizontal alignment home detection sensor S6 did not get triggered
after a homing action because the sensor is badly positioned
Cure4 Open the front section and reposition the horizontal alignment home
detection sensor S6 correctly
Reason5 The vertical alignment home detection sensor S5 did not get triggered after
a homing action because the sensor is badly positioned
Cure5 Power off printer and remove the rear panel. Reposition the vertical
alignment home detection sensor S5 correctly
Reason6 Vertical film alignment module failure caused by other mechanical problems
in the vertical film alignment assembly
Cure6 Power off printer and replace
Part verAlignAssy
Reason7 Horizontal film alignment module failure caused by other mechanical
problems in the horizontal film alignment assembly
Cure7 Power off printer and replace
Part horAlignAssy

HC11209 : alignmentmodule.horizontal.jam
Type Accidental
Meaning Horizontal alignment probably not OK
Warning Message Remove internal jam
Reason Software time-out on horizontal alignment
Cure Retry, if this problem keeps re-occurring, contact Research and
Development

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Chapter 3.3 / Appendix page 44 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11210 : pickupmodule.exitdetection.lo
Type Accidental
Meaning The bottom end of the sheet has not passed the pick-up exit detection
sensor S21 within the time-out limit after the sheet has been detected
passing by the pick-up exit detection sensor S21
Warning Message Remove internal jam
Reason1 The sheet was not properly transported down after a pick-up and is stuck at
the pick-up exit detection sensor S21. If this error reoccurs, something is
mechanically blocking sheet transport
Cure1 Open the front section and remove the jammed sheet. If this error keeps on
coming back, look for mechanical blockage of sheet transport
Part S21

HC11211 : alignmentmodule.vertentrydetection.hi
Type Accidental
Meaning No sheet has triggered the alignment entry sensor S22 within the time-out
limit after a film has been horizontally transported
Warning Message Remove input jam
Reason1 Horizontal film alignment belt is mechanically jammed, preventing horizontal
film transport
Cure1 Check for any objects that might be jamming the normal movement of the
horizontal alignment module
Reason2 The alignment entry sensor S22 did not get triggered after a film has been
horizontally transported because the sensor is badly positioned
Cure2 Open the print section and remove the jammed sheet. Power off printer and
reposition the alignment entry sensor S22 correctly
Reason3 The alignment entry sensor S22 did not get triggered after a film has been
horizontally transported because the sensor is mechanically broken
Cure3 Open the print section and remove the jammed sheet. Power off printer and
replace
Part S22
Reason4 Horizontal film transport lip on horizontal film transport belt broke off or the
belt is broken
Cure4 Power off printer and replace
Part horAlignToothBelt
Reason5 Horizontal film alignment module failure caused by malfunctioning
horizontal alignment motor M7
Cure5 Power off printer and replace
Part M7
Reason6 Horizontal film alignment module failure caused by other mechanical
problems in the horizontal film alignment assembly
Cure6 Power off printer and replace
Part horAlignAssy

HC11212 : alignmentmodule.drumentrydetection.early
Type Accidental
Meaning Drum entry detection sensor S23 has been prematurely activated.
Warning Message Remove input jam

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 45

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11213 : alignmentmodule.vertentrydetection.lo
Type Accidental
Meaning The end of the sheet has not passed the vertical alignment entry detection
sensor S22 within the time-out limit after the sheet has been detected
passing by the vertical alignment entry detection sensor S22
Warning Message Remove input jam

HC11214 : pickupmodule.exitdetection.hi
Type Accidental
Meaning No sheet has triggered the pick-up exit detection sensor S21 within the
time-out limit after a film has been taken out of the upper or the lower film
tray
Warning Message Remove input jam
Reason1 Film is jammed in the front section between the upper or lowerpick-up
passed detection and the pick-up exit detection sensor S21
Cure1 Open the front section and remove the jammed sheet. If this error keeps on
coming back, look for mechanical blockage of sheet transport in the upper
and lower pick-up passed section (upper part of the front section)
Reason2 The pick-up exit detection sensor S21 did not get triggered after a film has
passed the upper or lower pick-up passed detection because the sensor
C21 is badly positioned
Cure2 Open the front section and remove the jammed sheet. Power off printer and
reposition the pick-up exit detection sensor S21 correctly
Reason3 The pick-up exit detection sensor S21 did not get triggered after a film has
passed the upper or lower pick-up passed detection because the sensor is
mechanically broken
Cure3 Open the front section and remove the jammed sheet. Power off printer and
replace
Part S21
Reason4 Film pick-up failure caused by worn or broken toothed pick-up take over
drive belt
Cure4 Power off printer and replace
Part pickupToothBelt2
Reason5 Film pick-up failure caused by other mechanical problems in the pick-up
take-over drive mechanics
Cure5 Power off printer and replace

HC11215 : drummodule.drumentry.lo
Type Accidental
Meaning The end of the sheet has not passed the drum entry detection sensor S23
within the time-out limit after the sheet has been detected passing by the
drum entry detection sensor S23
Warning Message Remove internal jam

HC11216 : drummodule.drumpast.hi
Type Accidental
Meaning No sheet has triggered the drum passed detection sensor S24 within the
time-out limit after a film has been started to be printed
Warning Message Remove internal jam

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 46 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11217 : drummodule.pos_10_14
Type Accidental
Meaning Sheet not caught by drum-TPH closure, drum-entry sensor S23 deactivate
by homing vertical alignment
Warning Message Remove internal jam
Reason Sheet not lifted-up enough by vertical alignment to get caught by drum-
closure
Cure Open the lower side cover and remove the jammed sheet . If this error
keeps on coming back , look for mechanical problems

HC11218 : mdmmodule.exit.jam
Type Accidental
Meaning The bottom end of the sheet has not passed the coversheet sensor S18
within the time-out limit after the sheet has been detected passing by the
coversheet sensor S18
Warning Message Remove input jam
Reason The sheet did not fall down all the way after a pick-up and is stuck at the
coversheet sensor S18 . If this error reoccurs , something is mechanically
blocking sheet transport
Cure Open the front cover and remove the jammed sheet . If this error keeps on
coming back , look for mechanical blockage of sheet transport

HC11219 : mdmmodule.mdmpositioning.jam
Type Accidental
Meaning Failed to position sheet for calibration scan
Warning Message Remove output jam

HC11220 : mdmmodule.mdmhome.hi
Type Accidental
Meaning MDM module has not reached MDM home detection sensor S7 within the
time-out limit

HC11221 : mdmmodule.takeover.close
Type Accidental
Meaning Failed to close Takeover module. It uses M9 without sensors, so this
detection is linked to other malfunction

HC11222 : mdmmodule.sorterentry.hi
Type Accidental
Meaning Failed to pass the sheet to the sorter unit. S25 not reached
Warning Message Remove output jam
Reason Takeover mechanisme controlled by Motor M9 fails to transport film from
printhead to sorter unit

HC11223 : outputmodule.sorterexit.hi_lo
Type Accidental
Meaning Failed to transport film out in the sorter trays. S27 not reached or released
by sheet
Warning Message Remove output jam
Reason Sorter mechanisme controlled by motor M2 fails to transport the film in the
output trays

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 47

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11224 : outputmodule.sorterselectedtray.hi
Type Accidental
Meaning Sorter not at the selected outputtray on time
Warning Message Remove output jam
Reason The sorter positioning mechanisme has failed. This is controlled by M12
and sensors S28,S29,S30 and S31

HC11225 : homing.timeout
Type Accidental
Meaning During initialization a failure occured with the homing of horizontal or
vertical alignment (M7,S6/M8,S5) or pickupmagazine homing
(M4,S15/M5,S17) or drummodule homing (M3,S1,S2,S3,Gear/Belt) or
sorter positioning (M12,S28,S29,S30,S31)
Reason Homing can be blocked by jammed films left in the engine
Cure Check in first around drum positionning motor (M3 ,gear and belt ) or Check
for remaining films in the engine

HC11226 : sefltest.covers
Type Accidental

HC11227 : drummodule.ambienttemperature.low
Type Accidental
Meaning Ambient temperature measurement on MEC board shows that temperature
is too low . Engine is still allowed to print but image quality may decrease
Warning Message Amb. temp. low
Reason Ambient temperature too low or printer temperature too low due to a recent
stay in a cold environment
Cure If the printer has been in the cold and only for a short period of time in a
warm environment , it is best to wait until the printer has been warmed up
sufficiently. If however the ambient temperature really is too low , it has to
be made sure that the ambient temperature is raised above the treshold
temperature.

HC11228 : drummodule.ambienttemperature.high
Type Accidental
Meaning Ambient temperature measurement on MEC board shows that temperature
is too high. Engine is still allowed to print but image quality may decrease
Warning Message Amb. temp. high
Reason Ambient temperature too high what could be caused by continuous printing
in an already warm environment or the environment temperature is just too
high
Cure If caused by continuous printing , this can be cured by waiting until
temperature comes down ; otherwise it has to be made sure that the
environment temperature comes down

HC11229 : upperpickupmodule.passed.static
Type Accidental
Meaning The upper pick-up module passed sensor S19 is activated continuiously
during the printer startup and initialisation procedure or during the empty
check procedure
Reason A film remained at the location of the upper pick-up module passed sensor
S19
Cure Check the upper input tray and resolve the film jam; if it keeps occuring,
look for mechanical blockage of sheet transport and broken or misfit
sensors

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Chapter 3.3 / Appendix page 48 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11230 : lowerpickupmodule.passed.static
Type Accidental
Meaning The lower pick-up module passed sensor S20 is activated continuiously
during the printer startup and initialisation procedure or during the empty
check procedure
Reason A film remained at the location of the lower pick-up module passed sensor
S20
Cure Check the lower input tray and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11231 : pickupmodule.passed.static
Type Accidental
Meaning The pick-up module passed sensor S21 is activated continuiously during
the printer startup and initialisation procedure or during the empty check
procedure
Reason A film remained at the location of the pick-up passed sensor S21
Cure Check the front section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11232 : pickupmodule.passed.dynamic
Type Accidental
Meaning The pick-up module passed sensor S21 has been triggered during the
printer startup and initialisation procedure or during the empty check
procedure
Reason During the printer startup and initialisation procedure or during the empty
check procedure, the pick-up module passed sensor S21 has been
triggered by a film that was jammed and was still residing in the pick-up
module
Cure Check the front section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11233 : alignmentmodule.vertentry.static
Type Accidental
Meaning The alignment module vertical entry sensor S22 is activated continuiously
during the printer startup and initialisation procedure or during the empty
check procedure
Reason A film remained at the location of the alignment module vertical entry sensor
S22
Cure Check the print section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11234 : alignmentmodule.vertentry.dynamic
Type Accidental
Meaning The alignment module vertical entry sensor S22 has been triggered during
the printer startup and initialisation procedure or during the empty check
procedure
Reason During the printer startup and initialisation procedure or during the empty
check procedure, the alignment module vertical entry sensor S22 has been
triggered by a film that was jammed and was still residing in the print
section
Cure Check the print section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 49

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11235 : drummodule.entry.static
Type Accidental
Meaning The drum module entry sensor S23 is activated continuiously during the
printer startup and initialisation procedure or during the empty check
procedure
Reason A film remained at the location of the drum module entry sensor S23
Cure Check the print section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11236 : drummodule.entry.dynamic
Type Accidental
Meaning The drum module entry sensor S23 has been triggered during the printer
startup and initialisation procedure or during the empty check procedure
Reason During the printer startup and initialisation procedure or during the empty
check procedure, the drum module entry sensor S23 has been triggered by
a film that was jammed and was still residing in the print section
Cure Check the print section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11237 : drummodule.exit.static
Type Accidental
Meaning The drum module exit sensor S24 is activated continuiously during the
printer startup and initialisation procedure or during the empty check
procedure
Reason A film remained at the location of the drum module exit sensor S24
Cure Check the print section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11238 : sorter.entry.static
Type Accidental
Meaning The sorter entry sensor S25 is activated continuiously during the printer
startup and initialisation procedure or during the empty check procedure
Reason A film remained at the location of the sorter entry sensor S25
Cure Check the sorter section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11239 : sorter.entry.dynamic
Type Accidental
Meaning The sorter entry sensor S25 has been triggered during the printer startup
and initialisation procedure or during the empty check procedure
Reason During the printer startup and initialisation procedure or during the empty
check procedure, the sorter entry sensor S25 has been triggered by a film
that was jammed and was still residing in the sorter section
Cure Check the sorter section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11240 : sorter.exit.static
Type Accidental
Meaning The sorter exit sensor S27 is activated continuiously during the printer
startup and initialisation procedure or during the empty check procedure
Reason A film remained at the location of the sorter exit sensor S27
Cure Check the sorter section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Chapter 3.3 / Appendix page 50 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11241 : sorter.exit.dynamic
Type Accidental
Meaning The sorter exit sensor S27 has been triggered during the printer startup and
initialisation procedure or during the empty check procedure
Reason During the printer startup and initialisation procedure or during the empty
check procedure, the sorter exit sensor S27 has been triggered by a film
that was jammed and was still residing in the sorter section
Cure Check the sorter section and resolve the film jam; if it keeps occuring, look
for mechanical blockage of sheet transport and broken or misfit sensors

HC11242 : middlepickupmodule.passed.static
Type Accidental
Meaning The middle pick-up module passed sensor S19 is activated continuiously
during the printer startup and initialisation procedure or during the empty
check procedure
Reason A film remained at the location of the middle pick-up module passed sensor
S19
Cure Check the middle input tray and resolve the film jam; if it keeps occuring,
look for mechanical blockage of sheet transport and broken or misfit
sensors

HC11243 : service.local.timeout
Type Accidental

HC11244 : service.remote.timeout
Type Accidental

HC11245 : service.serial.timeout
Type Accidental

HC11246 : upperpickupmodule.suck.pickup
Type Accidental
Warning Message Remove input jam

HC11247 : upperpickupmodule.suck.vacuum
Type Accidental
Warning Message Remove input jam

HC11248 : upperpickupmodule.suck.bend
Type Accidental
Warning Message Remove input jam

HC11249 : upperpickupmodule.suck.home
Type Accidental
Warning Message Remove input jam

HC11250 : lowerpickupmodule.suck.pickup
Type Accidental
Warning Message Remove input jam

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 51

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11251 : lowerpickupmodule.suck.vacuum
Type Accidental
Meaning No vacuum during film pick-up
Warning Message Remove input jam
Reason1 No vacuum or vacuum loss during film pick-up because of vacuum leaks
Cure1 Check for vacuum leaks in all of the hoses from the vacuum pump to the
valves and to the lower pick-up unit. Also check for any damage or
annomalities of pick-up sucker
Reason2 No vacuum or vacuum loss during film pick-up because of faulty valves
Cure2 Power off printer and replace
Part V2
Reason3 No vacuum or vacuum loss during film pick-up because of faulty vacuum
pump
Cure3 Power off printer and replace
Part M13

HC11252 : lowerpickupmodule.suck.bend
Type Accidental
Warning Message Remove input jam

HC11253 : lowerpickupmodule.suck.home
Type Accidental
Warning Message Remove input jam

HC11254 : middlepickupmodule.suck.jam
Type Accidental
Meaning Positioning sensors S15 or S16 of middle pick-up module not reached or
pick-up vacuum lost during film pick-up
Warning Message Remove input jam
Reason1 Mechanical blokkage in middle pick-up unit
Cure1 Remove blokkage in middle pick-up unit
Reason2 No vacuum or vacuum loss during film pick-up because of vacuum leaks
Cure2 Check for vacuum leaks in all of the hoses from the vacuum pump to the
valves and to the middle pick-up unit. Also check for any damage or
annomalities of pick-up sucker
Reason3 No vacuum or vacuum loss during film pick-up because of faulty valves
Cure3 Power off printer and replace
Part V1
Reason4 No vacuum or vacuum loss during film pick-up because of faulty vacuum
pump
Cure4 Power off printer and replace
Part M13
Reason5 Mechanical failure in middle pick-up unit
Cure5 Power off printer and replace
Part PU1
Reason6 Sensor S15 and/or S16 failure in middle pick-up unit
Cure6 Power off printer and replace
Part PU1

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 52 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11255 : middlepickupmodule.passed.jam
Type Accidental
Meaning No sheet has triggered the middle pickup passed sensor S19 within the
time-out limit after a film pick-up
Warning Message Remove input jam
Reason1 Middle film pickup is unsuccesful. No film has been picked up or the film is
jammed between the middle film tray and the upper pickup passed sensor
S19. If this error reoccurs, something is mechanically blocking sheet
transport
Cure1 Open the middle input tray and remove the jammed sheet. If this error
keeps on coming back, look for mechanical blockage of sheet transport
Reason2 The middle pickup passed sensor S19 did not get triggered after a pick-up
because the sensor is badly positioned
Cure2 Open the middle input tray and remove the jammed sheet. Power off printer
and reposition the pickup passed sensor S19 correctly
Reason3 The middle pickup passed sensor S19 did not get triggered after a pick-up
because the sensor is mechanically broken
Cure3 Open the middle input tray and remove the jammed sheet. Power off printer
and replace
Part S19

HC11256 : middlepickupmodule.suck.pickup
Type Accidental
Warning Message Remove input jam

HC11257 : middlepickupmodule.suck.vacuum
Type Accidental
Warning Message Remove input jam

HC11258 : middlepickupmodule.suck.bend
Type Accidental
Warning Message Remove input jam

HC11259 : middlepickupmodule.suck.home
Type Accidental
Warning Message Remove input jam

HC11300 : file.missing
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard

HC11301 : file.invalid
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 53

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11302 : conf.invalid
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard

HC11303 : thmodule.thinstall
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Impaired image quality due to missing or incorrect Thermal Head
characterisation files
Warning Message Printhead parameter problem

HC11304 : image.underrun
Type Accidental

HC11305 : initialization
Type Accidental

HC11306 : version.sw-hw-mech
Type Defect

HC11307 : system
Type Defect

HC11308 : runtime
Type Defect

HC11309 : file.sens.image
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Image cannot be printed because of incompatible image sensitometry file
Warning Message Film parameter problem
Reason The .FMsen file accompanying the image file, where is the name of the
image file without extension , is incompatible with the software release
Cure The .FMsen file accompanying the image file, where is the name of the
image file without extension , is incompatible with the software release

HC11310 : file.sens.film
Type Defect
Meaning Image cannot be printed because of incompatible new.FMsen or
default.FMsen film sensitometry file
Warning Message Film parameter problem
Reason The New.FMsen or Default.FMsen file on the HD , whichever is used to
print this image is incompatible with the software release
Cure Perform a film calibration from the tray you wish to print from

DOCUMENT CONTROL NOTE:

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Chapter 3.3 / Appendix page 54 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11311 : system.date.crius
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning System date is incorrect
Warning Message Incorrect date
Reason Printer installation has never been performed or finished correctly
Cure Perform a printer installation using the key operator interface and set the
date and time to the correct values

HC11312 : pickupmodule.format.lower
Type Defect

HC11313 : total.printed.high
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Too many images have been printed before proper printer installation was
performed
Warning Message Max.number of print-outs reached
Reason Printer installation wizard has detected that already a high number of
images have been printed prior to actual printer installation
Cure No action has to be taken, an alarm mail will be sent to service to confirm
this fact

HC11314 : upper.filmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The film calibration for the film in the upper film tray is invalid for the now
installed printhead
Warning Message film calib. upper tray needed
Reason Due to a thermal printhead removal and subsequent replacement with
another printhead,the film sensitometry calibration files for the film in the
upper film tray,have become invalid for the now installed printhead
Cure Perform a film calibration for the film in the upper tray

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 55

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11315 : lower.filmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The film calibration for the film in the lower film tray is invalid for the now
installed printhead
Warning Message film calib. lower tray needed
Reason Due to a thermal printhead removal and subsequent replacement with
another printhead,the film sensitometry calibration files for the film in the
lower film tray,have become invalid for the now installed printhead
Cure Perform a film calibration for the film in the lower tray

HC11316 : uppertray.overruled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Print-disabling from upper film tray is overruled but Dmax is limited
Warning Message up.tray film inv.:Dmax limited
Reason Identification code of film in upper tray is unreadable or invalid but print-
disabling from upper film tray is overruled and printing from upper film tray
is still allowed with limited Dmax
Cure Replace film in upper tray with new film pack

HC11317 : lowertray.overruled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Print-disabling from lower film tray is overruled but Dmax is limited
Warning Message lo.tray film inv.:Dmax limited
Reason Identification code of film in lower tray is unreadable or invalid but print-
disabling from lower film tray is overruled and printing from lower film tray is
still allowed with limited Dmax
Cure Replace film in lower tray with new film pack

HC11318 : uppertray.disabled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Printing from upper film tray is disabled
Warning Message up.tray film inv.:Tray disabled
Reason Identification code of film in upper tray is unreadable or invalid and printing
from upper film tray is disabled
Cure Replace film in upper tray with new film pack

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Chapter 3.3 / Appendix page 56 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11319 : lowertray.disabled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Printing from lower film tray is disabled
Warning Message lo.tray film inv.:Tray disabled
Reason Identification code of film in lower tray is unreadable or invalid and printing
from lower film tray is disabled
Cure Replace film in lower tray with new film pack

HC11320 : pickupmodule.alltrays.disabled
Type Defect
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Unable to print. Both trays are disabled
Warning Message All inputtrays disabled
Reason All inputtrays have detected a mallfunction
Cure Check other active HC-codes to get detailed info

HC11321 : tag.history.insecure
Type Defect
Meaning System failure,Unable to print.
Warning Message RF-tag file problem
Reason System file not found
Cure Software emergency installation without backup-restore

HC11322 : middle.filmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The film calibration for the film in the middle film tray is invalid for the now
installed printhead
Warning Message film calib. middle tray needed
Reason Due to a thermal printhead removal and subsequent replacement with
another printhead,the film sensitometry calibration files for the film in the
middle film tray,have become invalid for the now installed printhead
Cure Perform a film calibration for the film in the middle tray

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 57

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential
 Repair and Service
Troubleshooting DD+DIS001.06E

HC11323 : middletray.overruled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Print-disabling from middle film tray is overruled but Dmax is limited
Warning Message mid.tray film inv.:Dmax limited
Reason Identification code of film in middle tray is unreadable or invalid but print-
disabling from middle film tray is overruled and printing from middle film tray
is still allowed with limited Dmax
Cure Replace film in middle tray with new film pack

HC11324 : middletray.disabled
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning Printing from middle film tray is disabled
Warning Message mid.tray film inv.:Tray disabled
Reason Identification code of film in middle tray is unreadable or invalid and printing
from middle film tray is disabled
Cure Replace film in middle tray with new film pack

HC11325 : duplicate.ipaddress
Type Failure
Meaning System has detected a duplicate IPaddress configuration
Warning Message The IPaddress configured is allready in use by another node
Reason The IP-address configured is allready in use by another node
Cure Check the configured IP-address or contact the your network administrator

HC11326 : upper.mdmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The MDM calibration for the filmtype in the upper film tray is not present
Warning Message MDM calib. upper tray needed
Reason No MDM calibration availeble for the installed filmtype
Cure Perform a MDM calibration for the film in the upper tray

HC11327 : lower.mdmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The MDM calibration for the filmtype in the lower film tray is not present
Warning Message MDM calib. lower tray needed
Reason No MDM calibration availeble for the installed filmtype
Cure Perform a MDM calibration for the film in the lower tray

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Chapter 3.3 / Appendix page 58 Appendix: Error Catalogue Edition 1, Revision 13

Agfa Company Confidential Drystar 5500/5503 Type 5364/100/300 2006-03-02
 Repair and Service
DD+DIS001.06E Troubleshooting

HC11328 : middle.mdmcal.required
Type Failure
Mail destination 06
Mail escalation 03
Mail attachment infocounters.txt
Mail format standard
Meaning The MDM calibration for the filmtype in the middle film tray is not present
Warning Message MDM calib. middle tray needed
Reason No MDM calibration availeble for the installed filmtype
Cure Perform a MDM calibration for the film in the middle tray

HC11329 : powersupplymodule.temperature.warning
Type Failure
Meaning Temperature of powersupplymodule is too high
Warning Message PWS-overtemperature. Cooling down.
Reason1 Bad cooling due to dust or broken fan
Cure1 Check cooling conditions
Reason2 Powersupplymodule is defective
Cure2 Power off printer and replace
Part PS_spare

DOCUMENT CONTROL NOTE:

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Edition 1, Revision 13 Appendix: Error Catalogue Chapter 3.3 /Appendix page 59

2006-03-02 Drystar 5500/5503 Type 5364/100/300 Agfa Company Confidential