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Test Your English: To: All Staff From: HR Department

The HR department is sending the email to remind all staff that they must get approval from their manager for any holiday dates before submitting a form. Finefoods is looking for an agent to deliver goods nationwide using a refrigerated van. Staff interested in taking an accounts course should contact Jane Fellows to register as she needs to know participant numbers. Contact Neil Smith to get a free quotation or arrange a site visit about the company's prices.

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Divya Chaerani
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2K views

Test Your English: To: All Staff From: HR Department

The HR department is sending the email to remind all staff that they must get approval from their manager for any holiday dates before submitting a form. Finefoods is looking for an agent to deliver goods nationwide using a refrigerated van. Staff interested in taking an accounts course should contact Jane Fellows to register as she needs to know participant numbers. Contact Neil Smith to get a free quotation or arrange a site visit about the company's prices.

Uploaded by

Divya Chaerani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Test your English

1Why is the HR department sending this email?

To: All staff
From: HR Department

Please remember that your manager must agree any holiday dates before you
complete a form.

Correct (your answer)

to explain how something is done


2Finefoods requires an agent to:

Job opportunity: FINEFOODS
Description:

Agent required for nationwide distribution. Some experience in food retail an


advantage. Refrigerated van provided.

Correct (your answer)

deliver goods all over the country.


3Staff should tell Jane Fellows

To: All staff
Subject: Accounts Course

Staff wishing to enrol for the Accounts course should contact Jane Fellows, who
needs to know numbers.

Correct (your answer)

if they are interested in doing the course.


4Contact Neil Smith if you want to

Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from
our representative.
Correct (your answer)

obtain information about the company's prices.


Crash Course in satisfying your customers

You suspect that your customers aren’t as happy as they once were. First, existing

customers seem to be abandoning you for the competition almost as fast as you

can get new ones. Second, your company has started to become the butt of bad

jokes at conferences and in the press. So how do you set about measuring, and

improving, your customers' satisfaction?

It's important to see things through their eyes. You can try your service for yourself,

or watch your customers using it. A further option is to carry out some qualitative

research with your customers. Whichever way you choose, the objective is to

identify the issues on which customers will form their judgement of your service, so

you can frame your questions accordingly. It would be foolish to think you could

know all of those questions, let alone their answers, at the outset .

But your reputation is at risk if you fail to deliver. Don't embark on a customer-

satisfaction exercise unless you are prepared to act on the results. If you ask people

what they are unhappy about and then do nothing about it, you will leave them

more disillusioned with you than ever. And remember that it’s

a passing moving target: today’s satisfied customer is tomorrow’s bored one. A

service level that hits the button today may be considered downright sloppy in six

months’ time, such is the pace of change.

So keep saying to yourself, 'Let's find out where our performance falls below

expectations, and then see what we can do about it.'

Reid Joinery – experts in wood


Reid Joinery was established by Gordon Reid 15 years ago as a small company

specialising in wooden structures, from floors to staircases. Since then, we have

evolved significantly.

We attribute our success to the dedication and expertise of our workforce,

which ranges from six apprentices to permanent employees who are highly

qualified and experienced. Reid actively encourages employees to progress

through the company, and many of the current surveyors and site managers

launched their careers on the Reid workshop floor.

Quality is at the forefront of Reid’s philosophy and each new project, whatever its

size, is advanced handled with the same dedication and completed to the highest

quality standards. This enthusiasm is reflected in the numerous industry awards

the company has received.

At present, Reid is involved in the refurbishment of a major concert hall in London,

with particular responsibility for the stage and acoustic panels. This is our largest

project to date, and is expected to be completed within budget and on schedule.

Reid’s varied project portfolio includes numerous blue chip companies, such as the

BBC and Shell. Perhaps one of our most prestigious projects was restoration work

we carried off out at Windsor Castle. However, our focus is not upon corporate

clients alone: many private residences, too, have been refurbished for clients.

Business case study: OFC Co-operative

This week we take a look at the Scottish company, OFC Co-operative.

OFC Co-operative is a supplier of industrial chemicals and, in terms of job

applications, it is currently one of the most popular employers in Aveburn. Unlike a

number of its competitors, which are currently running at a loss, OFC has reported

its most successful year ever, mainly due to a major new contract early in the year.
The company has plans to expand its core business in the coming year. A key factor

in the company’s success has been its wish to create a highly skilled and motivated

workforce, as highlighted in its mission statement .

One of Stewart Green’s first actions on becoming the new Managing Director last

year was to assess his employees’ training needs. He then established a training

programme to enable all staff to work towards nationally recognised qualifications.

The cost of this ambitious scheme was partially met by local enterprise agencies.

Stewart said that motivating his staff was very important for him, adding, ‘As well as

making sure employees have entrance access to training and good working

conditions, I’ve tried to ensure that staff at all levels of the company are fully

informed about the activities of the co-operative and are made to feel part of a

unique organisation.’ The future of the company is looking good. Having invested

in both training and new facilities, this co-operative is now a major supplier of

premium products, not just in the UK, but throughout Europe.

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