CCD Superstores

Organization Restructuring & Workforce Optimization

to Actualise Business Growth

Organization Structure and

Job Descriptions

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Table of Contents
Executive Summary....................................................................................................................3
JOB SUMMARY WITH KPIs..........................................................................................................4
JOB ROLES WITH REPORTS.........................................................................................................6
CCD SUPERSTORE ORGANISATION STRUCTURE........................................................................8
General Operations Manager....................................................................................................9
Business Development Manager.............................................................................................11
Audit and Compliance Manager..............................................................................................13
Corporate Sales Manager.........................................................................................................15
Outlet Manager........................................................................................................................17
Store Manager..........................................................................................................................19
Purchasing Manager................................................................................................................22
ICT Manager.............................................................................................................................24
Costing Supervisor....................................................................................................................26
Sales Attendant........................................................................................................................27
Cash Controller.........................................................................................................................28
Cashier......................................................................................................................................29

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 Executive Summary

CCD Superstores is an organisation focused on provision of groceries like condiments,

consumables, cosmetics, frozen foods and other household items by retailing and bulk
selling (wholesales).

This document outlines the Organization Structure of the Organisation (illustrated below)
and relationships to the Executive Management. It also describes in detail the job
descriptions of the different roles defined within the structure.

Below is the summary of the Job roles, KPIs, reports and frequency of reports as detailed in
the document.

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 JOB SUMMARY WITH KPIs

Job Title Job Summary KPI

General To plan, direct, and coordinate the  Financial

Manager operations/business activities of CCD  % increase in profit resulting from
Superstores, ensuring compliance to proper planning and coordination of
company’s policies whilst aiming towards resources
profitability and internal and external  Rate of staff turnover
customer satisfaction.  Customers
 Internal and External customer
satisfaction
Business Manage old and new business  Market Share
Development opportunities, conduct research to  Rate of Sales growth per month
Manager identify new products and customers/  % Increase in sales and margin from
potential clients and develop growth promotions
strategy focused on both financial and  Launch of customer loyalty scheme
customer satisfaction  Number of new customers added to
data base
Audit and  Maintain documentation of  Rate of process compliance within the
Compliance compliance activities, such as, system
Manager complaints received or investigation  Rate of process failure escalated/ non-
outcomes compliance issues
 Organise and oversee the internal  Frequency of inventory audit
operating control processes and  Ability to track, manage and report
practices system and process failure
 Conduct periodic internal reviews or
audits to ensure compliance
procedures are followed
 Ensure the operational integrity of
the business is upheld
Outlet Manager To head and manage business, staff  % Sales vs. Outlet target
operational activities and customer  Proportion of sales of new products
services at the outlet level of CCD  Net Margin
Superstores  Number of customers added to
customer base
 Adherence to SOPs
Store Manager  To champion the proper management,  % Cost of missing stock
safe keeping and distribution of  % reduction in cost of merchandise
products as well as maintain accurate distribution
records of incoming and outgoing  % Cost of bar coding & tagging errors
goods of CCD Superstores  Quality/Accuracy of feedback to GM
 Exercise general daily control of all  Satisfaction of internal customers
activities in Stores Department to  Warehouse Organisation
ensure proper stock inventory  Occurrence of stock outs
 Ensure quality assurance in terms of  % reduction in cases of theft or missing
safe keeping both as to items
quality/quantity of stock  % maintenance of stock items

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  Ensure prompt availability of  Turnaround time between demand &
goods/products in retail outlets by supply
maintaining adequate inventory  % accuracy of records on received and
quantities on all relevant items delivered items
 Turnaround time in delivery of
requests from outlets.
 %reduction in distribution cost
 Level of security consciousness
 Provision of timely stock-out alerts
Purchasing To source, procure and ensure timely  Cost savings on procurement budget
Manager delivery of merchandise from suppliers,  Timeliness of product delivery against
at competitive rates and in line with procurement plan
recognised quality Standards.  Satisfaction of Internal Customers
IT Manager  Develop IT strategies, plans,  System security and integrity
policies and procedures in line  % of system (Soft & hardware) uptime
with the corporate strategies  Data backup and recovery efficiency
 Direct the selection and  Speed to resolve system downtime
installation of ICT resources, and  Ability to track unauthorised changes
the provision of user training to network and system settings
Corporate Sales Researches, identifies and generates  Marginal sales target
Manager sales opportunities within the corporate  Client retention
business cycle for bulk purchases and  Percentage of new revenue
increase in total organisational sales  Low receivable days
target
Costing Manage pricing and mark-up of all  Product variances
Supervisor products, ensuring proper pricing  Gross Profit Value per item
template is implemented at all times on
all products for the organisation.
Cash Controller To maintain discipline regarding cash  Rate of Cash overflow at Cashier’s till
management and cash handling  Ability to resolve customer’s complaint
including overseeing the cashiers in in a timely and efficient manner
the handling of cash and customers.
Cashier To assist customers in the in-store  Cash shortage at end of day
check-out process to ensure smooth  Customer’s satisfaction/ complaints
and complete shopping experience  Clean and tidy checkout areas
Sales Attendant To make an assist customers in order to  Customers satisfaction
help make purchases of merchandize of  No. of customer complaints
choice that helps customers meet their
purchase needs and close sale for CCD
Superstores

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 JOB ROLES WITH REPORTS

Job Title REPORTS

Daily Weekly Monthly
General  Operations Management  Operations Management
Manager report report
 Operations breakdown  Operations breakdown
report Detailed report on report Detailed report on
Customer Management, Customer Management,
business opportunity business opportunity
Business  Progress report of all key  Progress report of all key
Development business opportunities business opportunities
Manager  Report of new products/  Report of new products/
brands introduced on the brands introduced on the
shop floor shop floor
 Progress Report on new
and slow selling products
 sales Report
 Sales Target Variance
Report
Audit and Exceptional activity  Damaged goods Report  Damaged goods Report
Compliance reports  Returns Report  Returns Report
Manager  Audit trail reports  Audit trail reports
Outlet Manager  Sales report  Service failure report  Service failure report
 Goods receipt report  Goods receipt report
  Outlet stock out report  Outlet stock out report
Store Manager Outlet stock  Inventory Position Report  Inventory Position Report
replenishment  Outlet stock  Outlet stock replenishment
report replenishment report report
Warehouse  Warehouse  Warehouse replenishment
replenishment replenishment Report Report
Report  Stock out report  Stock out report
Stock out report  Obsolete Stock report  Obsolete Stock report
Purchasing  Suppliers Payments  Merchandise Supply/Order
Manager report report Monthly
 Outstanding Delivery  Suppliers Payments report
Report  Outstanding Delivery
Report
ICT Manager  ICT system update  ICT system update
Report Report
 Software Training  Software Training Report
Report  system error Report
 system error Report
Corporate Sales Sales Report  Sales Report  Sales Report
Manager  Opportunity and sales  Opportunity and sales
leads report leads report
 Receivables Report on  Receivables Report on

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 corporate clients corporate clients
Costing  Product Transfer Report  Product Transfer Report
Supervisor per Outlet per Outlet
 Periodic item Margin  Periodic item Margin
Variance Report Variance Report
Cash Controller Cash/ Sales Report  Cash/ Sales Report  Cash/ Sales Report
 Customer feedback
Report
Cashier Cash/ Sales Report
Sales Attendant Customer feedback NIL NIL
Report (Oral)

Please note that roles designated as ‘Assistant’ share the same job description as the lead/ manager
in such departments as such separate Job descriptions are not included.

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CCD SUPERSTORE ORGANISATION STRUCTURE

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Job Title Job Reference Indicator

General Operations Manager

Job Objective(s)
 To plan, direct, and coordinate the operations/business activities of CCD Superstores, ensuring
compliance to company’s policies whilst aiming towards profitability and internal and external customer
satisfaction.
Reporting Relationships Supervises
Reports To:  All Heads of Department
Executive Management

Responsibilities

Budget/Finance
 Work with the Finance and Accounts team to prepare a quarterly/yearly budget.
 Ensures that financial information is provided to the executive management team at agreed-upon
intervals.
 Oversee the preparation of annual capital, operating, and cash flow budgets as outlined in
organisational policies.
 Monitor deviations from budget and take corrective action to meet established goals and keep the
organisation on a sound financial footing.
Operations
 Oversee expansion, remodel, and major repair and maintenance projects in CCD Superstores.
Negotiate with landlord as needed.
 Negotiate purchase, lease, and service contracts for equipment needed for operations in CCD
Superstores.
 Ensure adequate insurance for the company and maintains security of building, equipment, and
inventory.
 Work with the Executive Management as a whole to develop overall outlet policies and procedures
as needed.
 Work with individual Management team members to develop policies and procedures specific to
the functions they supervise.
 Provide consultation, coaching, and problem-solving support to Managers in all areas of their jobs.
 Ensure that performance problems are addressed in a timely and constructive way.
 Ensure that an annual evaluation system is in place and implemented.
Planning
 Ensure a planning process is in place for each outlet that includes:
 three-year department sales, gross margin, and labour forecasts
 three-year expense forecasts written assumptions used in the preparation of the forecasts
 three-year departmental capital spending plans.
 three-year organizational development, marketing and customer loyalty scheme plans.
 Prepare an annual Business Plan for management review on the schedule called for in the
management policies.
 Ensures that an internal planning and goal-setting system in place at the departmental level.

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Human Resources
 Works with Human Resources Manager to develop overall goals and strategies for staff relations
and development.
 Ensure the development of personnel policies that are legal, cost effective, and equitable.
 Ensure that programs are in place to recruit and retain well-qualified staff members.
 Ensure that programs are in place for staff training and development.
 Ensure timely evaluations for all staff.
 Ensure a safe, healthy workplace for employees.
 Oversee development of compensation and benefits for staff.

Marketing & Revenue Generation

 Initiate and drive marketing ideas that increase the annual turnover of CCD Superstores when
applied
 Identify new business areas that might enhance the organisation’s bottom line
 Work together with Head Demand and Merchandise Management to gather sales information from
previous years to know statistics on returns, markdowns, and any inventory carry over
 Create an annual marketing plan and a budget to facilitate it
 Keep track of competitors and market trends.

Miscellaneous
 Performs other tasks assigned by the Executive Management

Reports
 Operations Management report – Weekly/ Monthly
 Operations breakdown report – Weekly/ Monthly
 Detailed report on Customer Management, business opportunity, etc – Weekly/ Monthly

Key Performance Indicators Competencies Required

Financial Functional Competencies
% increase in profit resulting from proper Planning and project management
planning and coordination of resources Customer service knowledge
Rate of staff turnover Leadership and Strategic thinking skills
Customers Ability to work independently without direct supervision
Internal and External customer satisfaction Business development and implementation skills
Excellent organization & coordination skill
Time management
Strong problem solving skills
Ability to manage teams and ensure performance
Strong communication and presentation skills
Tools
Desktop/laptop Computer
Application Software

Qualification & Experience

 Bsc,in a Business Management/Administration.
 Msc/MBA would an added advantage
 Minimum of years experience in business management, planning & financial oversight
Job Title Job Reference Indicator

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Business Development Manager
Job Objective(s)
Manage old and new business opportunities, conduct research to identify new products and customers/
potential clients and develop growth strategy focused on both financial and customer satisfaction

Reporting Relationships
Reports To: Supervises:
The General Manager
Responsibilities
Operational and Support Functions
 Identify and execute new areas of business-new market, new distribution channels and new
products
 Create alliance with major and popular brands to ensure their products are on the shop floor
 Identify new and acceptable products in the market for CCD Superstores shop floor
 Ensure full utilization of all CCD Superstore space by leasing out unused spaces
 Increase daily Monthly and Annual revenue by creating high level opportunities in the FMCG and
other consumer goods products
Survey
 Oversee the price survey for slow and fast moving lines weekly/ monthly
 Identify top fast selling products and ensure consistent and adequate supply of the products
 Identify top slow selling products, investigate reasons and manage extraction from shop floor or
increase sales of such products
 Communicate with costing department on new price change of products
 Monitor customer preferences to determine sales focus
 Confer with management to develop methods and procedures to increase sales, expand markets,
and promote business

Spot Checks
 Run spot checks for;
o Price Tags in comparison with system price list
o Price tags on right products
o Goods Transfer and Receipt
o Reporting lines compliance to organisation processes

General
 Prepare detailed business plans which covers relevant goals and objectives
 Provide trustworthy feedback to the General Manager on business operations and opportunities in
the market
 Build and maintain long-term relationship with new and existing corporate clients and vendors,
manufacturers, OEMs, etc

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Reports
 Monthly Progress report of all key business opportunities
 Monthly Report of new products/ brands introduced on the shop floor
 Monthly Progress Report on new and slow selling products
 Weekly/Monthly sales Report
 Monthly Sales Target Variance Report
Key Performance Indicators Competencies Required
Customers Skills/ Functional Competencies
Market Share Market and Customer behaviour
Rate of Sales growth per month Resources Management
% Increase in sales and margin from promotions Risk Management
Launch of customer loyalty scheme Conflict Resolution/ Crisis Management
Number of new customers added to data base Innovation & Creativity
Business & Finance Acumen
Information Management
Organization & coordination skill
Ability to manage teams and ensure performance
Strong communication and presentation skill
Tools
Desktop Computer
Application Software (Quickbooks POS)

Qualification & Experience

 B Sc. in Marketing or relevant field
 MSc/MBA would be an added advantage
 Minimum 10yrs working experience in similar capacity

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Job Title Job Reference Indicator

Audit and Compliance Manager

Job Objective(s)
 Maintain documentation of compliance activities, such as, complaints received or investigation
outcomes
 Organise and oversee the internal operating control processes and practices
 Conduct periodic internal reviews or audits to ensure compliance procedures are followed
 Ensure the operational integrity of the business is upheld
Reporting Relationships
Reports To: Supervises
The General Manager Audit supervisor and assistants

Responsibilities
Expenses
 Ensure that requisition lists and all departmental expenses are properly checked and approved
before disbursement to ensure compliance to internal processes
 Ensure that all procurement invoices are approved before payments are made
 Ensure LPO’s raised on a weekly basis does not exceed projected sales for the week
 Verify the required goods for purchase, quantity to be purchased and fairness of prices
Goods Delivery
 Monitor the delivery of goods supplied, check and confirm quantity and quality of goods
 Check the invoices and ensure that all prices and quantity on the invoice correlate with what is
delivered
 Ensure that Pricing and posting should be completed before being transferred to the store
Sales Return
 Review approved LPOs of new and existing suppliers, recommended selling price of all items must be
included
 Work efficiently with the costing department in the Reconciliation process; making sure all items are
accounted for
Return of Damaged Goods
 Note and confirm the damaged goods
 Assess the supplier’s LPO/invoice for changes or adjustment made
 Work with the store department to confirm and sign the adjusted LPO
Goods Transfer
 Examine the transfer lists and endorse once goods are moved from the warehouse
 Maintain the records of endorsed transfer lists for reference purpose
Damaged/Markdown Items
 Verify and examine the goods and state as damaged or for markdown
 Apply approved discount and seek approval for items requiring approval
 Ensure proper withdrawal and disposal of damaged goods from the shop floor/store
 Confirm the receipt of all marked down items sold
General
 Gauging the level of financial risk and exposure within the organisation
 Recommend possible risk aversion measures and cost saving methods
 Regular review of business processes for fine tuning and reinventing
 Periodic checks on activities on shop floors to ensure compliance
Competencies Required

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  Meticulous attention to details
 Ability to use Microsoft Applications effectively
 Excellent problem solving skills
 Ability to use Inventory Management Software, preferably Quickbooks POS
 Excellent inter-personal and communication skills, including good presentation and report writing
skills
Key Performance Indicators (KPI)
Rate of process compliance within the system
Rate of process failure escalated/ non-compliance issues
Frequency of inventory audit
Ability to track, manage and report system and process failure
Reports
 Daily/ Weekly/ Monthly Exceptional activity reports (Finance, Inventory and retail shop floor)
 Weekly/ Monthly Damaged goods Report
 Weekly/ Monthly Returns Report
 Weekly/Monthly Audit trail reports
Qualification & Experience
 HND or BSc. graduate in Accounting or any related field
 Must be a chartered Accountant with ACA/ ACCA Certificates
 Minimum of 7 years work experience as an Auditor in a related environment
 Minimum of 4 years work experience as an Audit and compliance officer/ Manager

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Job Title Job Reference Indicator

Corporate Sales Manager

Job Objective(s)
 Researches, identifies and generates sales opportunities within the corporate business system for
bulk purchases and increase in total organisational sales target

Reporting Relationships
Reports To: Supervises:
The General Manager

Responsibilities

 Develops short term and midterm plan to reach out to prospective corporate and bulk purchase
clients within the state
 Identifies opportunity for bulk sales within the corporate and business setups like Hotels,
Cooperatives, restaurants, etc
 Negotiates long term contract/ relationship with clients to ensure sustained business relationship
 Agrees discounts based on bulk purchase sizes
 Create opportunities for retail outlets where bulk opportunities are not feasible based on the
quantities required
 Oversee requisition of clients request from the central store to clients’ pick up or delivery to clients’
as the case may be
 Develop sales plans for corporate clients during festive periods to encourage bulk purchases
 Identify gaps in inventory and stock items and recommend to the Business Development Manager
products to include on inventory list
 Ensure corporate clients adhere to payment terms by reducing receivable days considerably
Competencies Required
 Excellent inter-personal and communication skills, including good presentation and report writing
skills
 Ability to understand and respond to client’s needs
 Understanding of sales cycle and sales techniques
 Strategic thinker
 Good organisational and negotiation skills
Key Performance Indicators (KPI)
 Marginal sales target
 Client retention
 Percentage of new revenue
 Low receivable days

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Reports
 Daily/ Weekly/ Monthly Sales Report
 Weekly/ Monthly Sales Target Report
 Weekly/ Monthly Opportunity and sales leads report
 Monthly Receivables Report on corporate clients
Qualification & Experience
 HND or BSc. graduate in Marketing or any related field
 Minimum of 7 years of relevant Marketing/sales experience in FMCG industry or Manufacturing
company

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Job Title Job Reference Indicator

Outlet Manager
Job Objective(s)
To head and manage business, staff operational activities and customer services at the outlet level of CCD
Superstores

Reporting Relationships Supervises

Reports To: 
General Manager Operations

Responsibilities
Sales, Marketing & Customer Management
 Occasionally embark on neighbourhood marketing and sales in order to increase the outlet’s total
revenue
 Report on sales, costs and business performance, according to company requirements.
 Intervene and provide solutions for the dissatisfied customer
 Seek and continuously develop knowledge and information about competitor activity, pricing and
tactics, and communicate this to General Manager Operations.
 Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer
satisfaction, appearance, image and ergonomics for customers.
 Drive CCD Superstores periodic promotion program (sales, discounts, special offers and schemes)
 Manage selling and customer service activities and staff competence in these areas, so as to
optimise and sustain sales performance, profitability and customer satisfaction.
 Manage costs and overheads, and all factors affecting the profitable performance of the Outlet.
 Manage security, and emergency systems staff and customer awareness, according to company
policy and relevant laws

Cash & Staff Management

 Manage cash and payment systems in accordance with company procedures and policies, at all
times with staff and customer safety as the uppermost priority.
 Ensure sales cash and cheques are deposited in the bank while forwarding copies of tellers and
cheques to Accountant
 Manage staff at the outlet ensuring utmost performance of responsibilities

 Perform other ad-hoc jobs as directed by the General Manager Operations.

Merchandise & Equipment Management

 Receive goods from Central store, equipments from the Admin department and signs
for it.
 Coordinate and supervise the activities of staff in the arrangement of new stock.
 Liaise with Inventory management team as concerning stock-out goods and supply as
required
 Manage, maintain and report all merchandise and non-merchandise stock.
 Liaise with CCD Superstores enumerators during periodic stock count by confirming and
signing off results or arguing and justifying discrepancies in the event of such

 Liaise with the Auditor with regards to stock audit and enumeration of the outlet.
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Reports
 Sales report – Daily
 Service failure report- Weekly
 Goods receipt report - Weekly

 Outlet stock out report – Weekly

Key Performance Indicators Competencies Required
% Sales vs. Outlet target
Proportion of sales of new products Functional Competencies & Skills
Net Margin Merchandise Knowledge
Excellent Customer Service
Customers Excellent perception of customer need
Number of customers added to customer base Excellent Selling skills
Good Administrative and Organisational skills
Process/Operations Excellent human relations skills
Adherence to SOPs Good Time Management Skills
Customer-focus and Service orientation
Good Listening skills
Presentation and oral communication skills
Team Building or Networking skills
Business or Commercial savvy
Tools
Desktop Computer
Application Software
Qualification & Experience
 Bsc/ HND in a recognised institution
 7 years experience in merchandising and supervisory role

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Job Title Job Reference Indicator

Store Manager
Job Objective(s)
 To champion the proper management, safe keeping and distribution of products as well as
maintain accurate records of incoming and outgoing goods of CCD Superstores
 Exercise general daily control of all activities in Stores Department to ensure proper stock
inventory
 Ensure quality assurance in terms of safe keeping both as to quality/quantity of stock
 Ensure prompt availability of goods/products in retail outlets by maintaining adequate
inventory quantities on all relevant items
Reporting Relationships Supervises
Reports To:  Store Assistants
 General Manager
Responsibilities
Receipt & Forwarding of Goods/Stock
 Ensure products received and issued are properly documented and are in good condition with
secured packaging not tampered
 Ensure reconciliation of waybill of actual goods received against shippers packing list and contact
the supplier through the Purchasing Manager to resolve discrepancies.
 Issue dispatch instructions to dispatch riders and drivers and provide routing information to ensure
that delivery times and locations are coordinated.
 Schedule and monitor surface pickup, delivery or distribution of merchandise
 Ensure the processing and reconciliation of outlets orders and their delivery
 Ensures collation and submission of monthly reports on stock position
 Ensure that delivered products are inspected to conform with the specifications on the order
 Maintain good stock management with other user departments
 Ensure completeness in quantity as stated in the waybill, invoice and purchase order
 Ensure quality checks – seals, regulatory stamps, production and expiry dates
 Inspects received order and escalate any discrepancy with LPO
 Manage returns from other outlet stores
 Makes intra- and inter deliveries of requested items only in required quantities and authorized
requisition notes/item lists

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 Record Keeping, Store & Stock Management
 Ensure items received are properly arranged in the warehouse in a manner that it can be easily
retrieved
 Avoid accident prone storage system
 Ensure water, pest and rodent control to eliminate in-store damage
 Manage in-store products expiry date
 Track Inventory to avoid over/ under stocking
 Ensure all store equipments are properly used, stored and maintained
 Maintain the stability and reputation of the store by complying with legal requirements
 Plan, develop, and implement warehouse safety and security programs and activities
 Inspect physical conditions of warehouses, vehicle fleets and equipment to avoid damages to
merchandise and ensure maintenance, repair or replacement as necessary.
 Verify inventory computations by comparing them to physical counts of stock and investigate
discrepancies
 Determine and ensure proper storage methods, labelling, identification, and location of
merchandise based on quantities, product types, environmental factors and physical capabilities of
facilities.
 Prevent inventory shrinkage
 Train and evaluate performance of store personnel
 Perform any other duty as assigned by GM

Reports
Inventory Report – Daily/ Weekly/ Monthly
Outlet stock replenishment report – Daily/ Weekly/ Monthly
Warehouse replenishment Report - Daily/ Weekly/ Monthly
Stock out report – Daily
Obsolete Stock report – Monthly
Key Performance Indicators Competencies Required
Financial Functional Competencies & Skills
% Cost of missing stock  Agility and physical stamina
% reduction in cost of merchandise distribution  Ability to use Microsoft Applications effectively
% Cost of bar coding & tagging errors  Ability to use Inventory Management Software,
Customers preferably Quickbooks POS
Quality/Accuracy of feedback to GM  Work well under pressure and with deadlines;
Satisfaction of internal customers  Significant experience in retail business
Warehouse Organisation  Strong leadership, interpersonal, management,
Occurrence of stock outs customer service, and multitasking skills
Processes/Operation
% reduction in cases of theft or missing items
% maintenance of stock items Tools
Turnaround time between demand & supply Desktop Computer
% accuracy of records on received and delivered Bar coding scanner
items Inventory Management Software
Turnaround time in delivery of requests from
outlets.
%reduction in distribution cost
Level of security consciousness
Provision of timely stock-out alerts

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Qualification & Experience
 HND or BSc. graduate in any field or discipline preferably social sciences
 Minimum 7 years experience in store and inventory management in a manufacturing company or
retail store
 Experience in merchandising will be an added advantage
 Knowledge of an inventory management software is necessary

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Job Title Job Reference Indicator

Purchasing Manager
Job Objective(s)
 To source, procure and ensure timely delivery of merchandise from suppliers, at competitive rates and
in line with recognised quality Standards.

Reporting Relationships Supervises

Reports To:
 General Manager Operations
Responsibilities
 Research the dynamics of the target market of CCD Superstores, using the functional POS, in order to
predict future buying trends and advise management.
 Request for and examine/assess physical or pictorial samples of each unique product or ensuring they
meet CCD Superstore standard
 Define economic (re)order quantities and minimum stock levels (safety stock) for all products in line
with aggregated sales projections from CCD Superstores outlets and other third party customers,
where applicable
 Develop and maintain and frequently update a buying schedule in conjunction with the Executive
leaders and the Store Manager.
 Grow into creating and maintaining database of Suppliers to ensure harmonious and mutually
beneficial relationships with CCD Superstores and assess their performance against pre-defined
expectations
 Liaise with HOD to ensure products/collection supply meets demand;
 Prepare timely report product delivery from suppliers and outstanding delivery
 Ensure that delivered goods are inspected to conform with the required specifications

 Work with Finance Manager to process payments and invoices

Reports
 Merchandise Supply/Order report – Weekly/ Monthly
 Suppliers Payments report- Weekly/ Monthly
 Outstanding Delivery Report – Weekly/ Monthly

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Key Performance Indicators Competencies Required
Financial Functional Competencies
Cost savings on procurement budget Retail Business Knowledge
Customers Logistics management knowledge
Timeliness of product delivery against Coordination and administrative
procurement plan Timeliness and prompt delivery
Satisfaction of Internal Customers Skills
Excellent negotiating skills
Budgeting and planning skills
Analytical ability
Accuracy and attention to detail
Organised approach to work
Tools
Notebook Computer
Application Software

Qualification & Experience

 BSc/ HND in Social Sciences
 7 years experience or exposure in the retailing and merchandise planning

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Document developed by Everdeen Synergy Limited for CCD Superstores
Job Title Job Reference Indicator

ICT Manager
Job Objective(s)

 Develop IT strategies, plans, policies and procedures in line with the corporate strategies
 Direct the selection and installation of ICT resources, and the provision of user training
 Monitors the company’s ICT operational requirements, researches strategies and
technological solutions
 Implement and maintain the store’s technological infrastructure
Reporting Relationships
Reports To: Supervises
The General Manager I.T assistants

Responsibilities
System Update
 Conducts regular system audits
 Shares and run regular operating operation system reports with the General Manager
 Runs periodic checks on network and data security
 Preserves assets by implementing disaster recovery / back-up procedures and information
security and control structures
 Update company software to recent versions to fix bugs and patches
Hardware update
 Maintain the inventory of system hardware
 Rectify problems relating to the malfunction of ICT equipment e.g, scanners, printers,
keyboard and computers
 Performs preventive maintenance duties of ICT equipment
General
 Investigates potential software applications ,network and hardware malfunctions and take
appropriate actions to resolve issues
 Monitors, analyse and adjust existing software, respond to user data queries, and contribute
to the technical design and optimization of optimisation of software
 Monitors the company’s ICT operational requirements, researches strategies and
technological solutions
 Mange IT budgets
Trainings
 Trains and supervises old and new staffs on the use of the Quickbooks software
 Test and modify systems to ensure that they operate reliably
 Provides user training, support, advice and feedback
 Designs training programs and workshops for staff
Competencies Required
 Experienced in Systems Networking and Management
 Understand server maintenance and maintenance
 Excellent inter-personal and communication skills
 Good organisation and time management skills

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Document developed by Everdeen Synergy Limited for CCD Superstores
Key Performance Indicators (KPI)
 System security and integrity
 % of system (Soft & hardware) uptime
 Data backup and recovery efficiency
 Speed to resolve system downtime
 Ability to track unauthorised changes to network and system settings
Reports
 Daily/ Weekly/ Monthly ICT system update Report
 Weekly/Monthly Software Training Report
 Weekly/Monthly system error Report

Qualification & Experience

 BSc. in Computer science/ management information system or any related field
 Comprehensive understanding of network architecture and client/ server technology
 Minimum of 7 years relevant work experience
 Understanding of Quickbooks POS

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Document developed by Everdeen Synergy Limited for CCD Superstores
Job Title Job Reference Indicator

Costing Supervisor
Job Objective(s)
Manage pricing and mark-up of all products, ensuring proper pricing template is implemented at all
times on all products for the organisation.

Reporting Relationships
Reports To: Supervises:
Accountant

Responsibilities
Directs pricing strategy formulation and take necessary pricing actions to enhance
profitability, ensuring accuracy in all pricing matters
 Stimulates implementation and maintenance of pricing system
 Manage total pricing procedures
 Reviews and ensure price adjustment is made for the retail stores floors and imputed on the
system
 Ensures goods received from the store are correctly tagged and imputed into the system
 Receives authorised pricing template and create the appropriate pricing policy for such
product
 Applies the appropriate mark-up for invoices received
 Ensures replaced products are issued on new invoice or credit notes
 Communicates and relates with the store manager/ purchasing manager for proper
reconciliation of products
 Maintain and regularly update pricing history on the database
Competencies Required
 Strong analytical skills
 Ability to use Microsoft Applications effectively
 Ability to use Inventory Management Software
 Work well under pressure and with deadlines
Key Performance Indicators (KPI)
 Product variances
 Gross Profit Value per item
Reports
 Weekly/ Monthly Product Transfer Report per Outlet
 Weekly/ Monthly Periodic item Margin Variance Report
Qualification & Experience
 HND/BSc. graduate in Accounting or any related field
 Professional certification in Accounting (ACCA,ICAN) is an added advantage
 Minimum of 5 years of financial management experience

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Document developed by Everdeen Synergy Limited for CCD Superstores
Job Title Job Reference Indicator

Sales Attendant
Job Objective(s)
 To make an assist customers in order to help make purchases of merchandize of choice that helps
customers meet their purchase needs and close sale for CCD Superstores

Reporting Relationships
Reports To: Supervises:

Responsibilities

Sales & Customer Service/Relations

 Meet and greet customers within the outlet and ascertain what each customer wants or needs
 Recommend, select, and help locate or obtain, merchandise based on customer needs or desire
 Answer customer queries or questions regarding the store and its merchandise, and manage complaint
 Build and maintain good relationship with customers to ensure customer retention
 Direct customers to existing merchandize and their accompaniments.

Operations & Shop Management

 Maintain knowledge of all CCD Superstores merchandize, ongoing sales and promotions, policies
regarding payment and exchanges, and security practices
 Assess, monitor and recognize security risks or theft attempts to prevent or handle such situations
 Assist with promotional displays and ensure merchandize standards are met and inventory levels
maintained
 Maintain cleanliness of shop and its environs
 Perform any other ad-hoc duties as directed by Outlet Manager
Key Performance Indicators Competencies Required
Customers Functional Competencies & Skills
Customers satisfaction Excellent perception of customer need
No. of customer complaints Excellent Selling skills
Customer-focus and Service orientation
Good Listening skills

Qualification & Experience

 OND from a recognised institution
 2 years experience in retailing

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Document developed by Everdeen Synergy Limited for CCD Superstores
Job Title Job Reference Indicator

Cash Controller
Job Objective(s)
To maintain discipline regarding cash management and cash handling including overseeing the
cashiers in the handling of cash and customers.

Reporting Relationships
Reports To: Supervises:
Outlet Manager Cashiers and Sales attendants

Responsibilities
Operational Functions
 Verify and reconcile cashier reports, perform correction procedures where possible
 Maintain timely, accurate and effective communication with the account manager and
cashiers
 Monitors POS systems and controlling cash flow
 Take precautions for safeguarding operating funds
 Coordinates the activities of the cashier and other front line junior staff
 Handles and resolves customers queries
 Manages customers data for customer service
 Coordinates cash remission i.e. cash must not be more than N40,00 (Fourty Thousand
Naira) in any cashiers care at a given time
 Supervises management of change( smaller denomination)
 Confirm cash from cashier and sign as cash remitted
Competencies Required
 Ability to handle pressure and meet deadlines
 Excellent problem solving skills
 Ability to use Inventory Management Software, preferably Quickbooks POS
 Excellent inter-personal and communication skills
Key Performance Indicators (KPI)
Rate of Cash overflow at Cashier’s till
Ability to resolve customer’s complaint in a timely and efficient manner
Reports
 Daily/ Weekly/ Monthly Cash Report
 Weekly Customer feedback Report
Qualification & Experience
 OND in any discipline
 Minimum of 3 years of relevant experience in a retail store

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Document developed by Everdeen Synergy Limited for CCD Superstores
Job Title Job Reference Indicator

Cashier
Job Objective(s)
To assist customers in the in-store check-out process to ensure smooth and complete shopping
experience

Reporting Relationships
Reports To: Supervises:
Outlet Manager

Responsibilities
 Scanning of items picked by customers for purchase
 Bagging scanned items
 Collecting payment and giving appropriate change to customers
 Handle cash, cheque transactions with customers
 Ensure prices of items are correct
 Count money in cash drawers at the beginning and end of shifts to ensure that amounts
are correct and that there is adequate change
 Make sales referrals, cross-sell products and introduce new ones
 Resolve customer complaints, guide them and provide relevant information
 Maintain clean and tidy checkout areas
 Keep reports of transactions
 Answer customers' questions and get the manager if answer doesn't solve the issue
 Pleasantly deal with customers to ensure satisfaction
Competencies Required
 Speed and agility
 Ability to handle pressure
 Ability to use Inventory Management Software, preferably Quickbooks POS
 Good inter-personal and communication skills
Key Performance Indicators (KPI)
Cash shortage at end of day
Customer’s satisfaction/ complaints
Clean and tidy checkout areas
Reports
 Daily/ Cash Report
Qualification & Experience
 OND in any discipline
 Minimum of 1 year of relevant experience in a retail store

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Document developed by Everdeen Synergy Limited for CCD Superstores