Technical Bulletin PAGE: 1/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

Subject: Troubleshooting Prepared by: T. Tadokoro

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( )

This bulletin is a troubleshooting guide for symptoms that have occurred in the past, all
with known solutions. For most items below, there are related MBs and RTBs containing
modification details and adjustment procedures.

Note: This RTB is numbered “000” since the information contained in it has already been
announced.

Note about updating firmware

Update the modules in the correct order: See RTB 57a

Fiery controller:
More than one patch file may be needed, and the order in which they are applied may be
important. See the RTB for the required patch file(s), and the correct procedure to use.
 Technical Bulletin PAGE: 2/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

Table of contents
1. Paper Feed Errors .................................................................................................... 6
Jam code 7
Jam code 11
Jam code 12
Jam code 19
Jam code 23
Jam code 53
Jam code 70
Jam code 73
Jam code 111
Jam code 115
Jam code 116
Jam code 230
Paper jam
Multifeeds
Output is folded
Side-to-side registration error
Paper size not detected correctly
Paper set error
Feed out to wrong tray
Tandem tray

2. Copy Process ........................................................................................................... 7

Replacement of toner collection unit is needed
 Technical Bulletin PAGE: 3/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
3. Connectivity.............................................................................................................. 8
NetWare
IPP
Cannot get IP address
SMB printing
404 error
DNS
DeskTopBinder
DeskTopEditor For Production
SmartDeviceMonitor for Admin
Documents not sent to folder
Scanned documents not delivered
Job lost
Scan to SMB
Proxy server error
Web Smart Device Monitor
RCGate
Web Image Monitor
Web service stalls
On-Demand E-mail Notification
Cannot register folders
Cannot download files
Cannot access the network
Packets not sent at correct intervals
SFTP
AppleTalk
DESS
Cannot access the machine
RFU
MIB

4. Printing ...................................................................................................................... 12
Slow printing
Jobs deleted from the print spool
Printing stalls
Pixels in the wrong place in images
Duplex printing error
Garbage characters
Power Point
PDF
Jobs cancelled
Jobs not accepted
Cannot print
Cannot cancel job
Machine asks for wrong paper size
PS error
Can only print on SEF paper
Job shift
Wrong font
Settings not working
 Technical Bulletin PAGE: 4/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
5. Scanning ................................................................................................................... 15
TWAIN error message
Scanner freezes
Color registration errors
PDF file defective
Scan to NCP
Scanning does not start
Cannot open scanned image

6. Operation Panel........................................................................................................ 16
’Printing . . . ’
SP mode
Wording error
Buttons greyed out
”Copying . . .”
Cannot jump to another screen
Operation panel does not work
Cannot display files
Software keyboard
”Please Wait”
7. Security ..................................................................................................................... 17
SSID is blank
Cannot login
Cannot authenticate a valid user
All users log in with the same privileges
Unauthorized access attempts not logged
Error not detected
Job log/job history
Unauthorized users can access
8. Error Codes and Messages ..................................................................................... 18
’LCT tray not set’
SC220, 221, 487, 495, 585, 625, 632, 672, 687, 796, 797, 819, 868, 880, 955, 990, 991, 997
Error message not shown
"Functional problem detected."
Error not notified

9. Optional Units........................................................................................................... 21
Copier connection kit
Finisher
Booklet finisher
Bypass tray
EB-135 controller
Hole punch
Browser unit
VM card
IPDS
Plockmatic
GBC punch
Cover Interposer
Z-folder
Tab sheet
CAP
Shift sorting
 Technical Bulletin PAGE: 5/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
10. Image Problems ....................................................................................................... 27
Black bands
Stripes
Blank white output
Low image density
Image in the wrong position
Dirty background
Two separate jobs mixed with overlapping images
Overlapping data
Medaka
Image rotated
White lines
Output incorrect (not specified)
Pages printed in the wrong order
Unexpected image

11. Others ........................................................................................................................ 29

Segmentation fault
Main power does not turn off
Incorrect SP settings displayed
Cannot recover from Sleep Mode
Machine freezes
Remote firmware update
Cannot access user tools/SP Mode
Reports printed in wrong language
Wording errors
Some jobs not shown in job history
Job log entries not shown correctly
Counter error
No recovery from energy saver mode
Does not enter energy saver mode
Memory leak
Machine is too slow
Cannot copy files
Daylight saving time
Clock is slow
Original table moves up and down repeatedly
SMC report
Files not deleted from HDD
Jam displayed but no jam
Hard disk
 Technical Bulletin PAGE: 6/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

1. Paper Feed Errors

Subject Symptom RTB # Cause Solution Note
Jam code When feeding DLT from B234 Engine firmware Install version 5.20:20
7 Tray 5 002j or later.
Jam code When paper is fed from two B234 Engine firmware Install version 3.17:15
11 trays alternately 002d or later.
Jam code B234 Engine firmware Install version
11 002f 3.20.2:16 or later.
Jam code B234 Engine firmware Install version
12 002f 3.20.2:16 or later.
Jam code When feeding HLT LEF B234 Engine firmware Install version
19 002g 3.21.1:16 or later.
Jam code Duplex entrance jam: The B234 This heat expansion Carry out either the Do the
23 entrance guide plate is bent 021a makes the paper Temporary Solution or Permanent
due to heat expansion. path too narrow. the Permanent Solution if
Solution as explained possible.
in the RTB.
Jam code B234 Engine firmware Install version 3.14:14
53 002a or later.
Jam code B234 Paper dust builds up Clean the paper
70 038 in the paper registration area
registration area,
causing a false jam
detection.
Jam code Duplex entrance jam: The B234 This heat expansion Carry out either the See the RTB
73 entrance guide plate is bent 021a makes the paper Temporary Solution or for affected
due to heat expansion. path too narrow. the Permanent units.
Solution as explained Do the
in the RTB. Permanent
Solution if
possible.
Jam code For jobs with mixed sizes + B234 Engine firmware Install version 3.16:15
111 Stapling (no folding) 002c or later.
Jam code B234 Finisher firmware Install version 1.140 or
111 014a later.
Jam code When changing from B234 Finisher firmware Install version 1.800:58
115 Standard size to Non- 014h or later.
standard size.
Jam code When switching from proof B234 Finisher firmware Install version 2.000:61
116 mode to staple mode while 014k or later.
the stapler is in the position
for staple refill.
Jam code Victoria B234 Finisher firmware Install version 1.160 or
230 014b later.
Paper jam Process control was done in B234 Engine firmware Install version 3.16:15
the middle of a job 002c or later.
Paper jam Dog ear or jam at the fusing B234 Toner sticks to the Clean the guide plate
exit 040 guide plate, and every visit.
paper sticks to this.
 Technical Bulletin PAGE: 7/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Paper jam When copying/printing and B234 Finisher firmware Install version 2.030:62
switching the punch-hole 014l or later.
type. This occurs when we
use the main machine
(110cpm or 135
cpm)/SR5000 with the
decurl unit.
Multifeed B234 Engine firmware Install version 3.17:15
002d or later.
Output is Z-folded at about 120mm B234 Engine firmware Install version
folded from the trailing edge (A3 002f 3.20.2:16 or later.
duplex)
Side-to- When using color paper, B234 The surface of color Set the paper type
side reg- even if the CIS function is 037 paper is darker than (Tray Paper setting) to
istration ON. that of white paper, “Color Paper 1” or
error so not enough LED “Color Paper 2”. If that
light is reflected does not work, turn the
back to the CIS. CIS function off.
Paper size When the switch is turned B835 Cover interposer Install version
not on with paper set in the 1st 001g firmware 02.073:44 or later.
detected tray
correctly
Paper set When sending a job from B835 Cover interposer Install version
error Web Image Monitor, in 001g firmware 02.073:44 or later.
which the job’s 1st sheet is
fed from the CI5000/5010,
Feed out Always outputs to Proof tray B234 Apply the required Patch File(s) for Printer Controller EB-135
to wrong after custom paper end 027 system version 1.0.
tray recovery. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Tandem Printing does not restart B234 Apply the required Patch File(s) for Printer Controller EB-135
tray when paper moves from the 063 system version 1.0.
left to the right in the B234 Instead, you can apply a composite patch. Follow the
tandem tray. 077 instructions in the RTB carefully.

2. Copy Process
Subject Symptom RTB # Cause Solution Note
Toner “Replacement of toner B234 Toner clumping in If toner is clumping in See the RTB
collection collection unit is needed” 017 the toner-recycling the pipe of the toner- for full
unit must is displayed. Then after unit. recycling unit, empty or details of the
be replaced about 8k pages, SC 487 replace the toner- procedure.
occurs and the machine recycling unit.
cannot be used. Then set SP2-950-001
to “0”
Then exit the SP mode
and turn the machine
off/on.
 Technical Bulletin PAGE: 8/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

3. Connectivity
Subject Symptom RTB # Cause Solution Note
NetWare Cannot connect if there B234 NCS firmware Install version 5.11c or
are multiple NetWare 003a later.
servers in the same NDS
tree.
IPP IPP clients do not print to B234 NCS firmware Install version 5.70.2 or
machines that joined the 003c later.
network using mDNS
(Bonjour)
IPP IPP clients do not print to B234 NCS firmware Install version 5.71 or later.
machines that joined the 003d
network using mDNS
(Bonjour)
Cannot get Cannot get an IP address B234 NCS firmware Install version 5.11c or
IP address from a DHCP server 003a later.
under specific conditions
Cannot get From a DHCP Server B234 NCS firmware Install version 5.52 or later.
IP address through a DHCP Relay 003b
Agent
SMB printing Sometimes not available B234 NCS firmware Install version 5.52 or later.
003b
404 error Returned by WIM after the B234 NCS firmware Install version 5.70.2 or
"Date and time" setting is 003c later.
configured via a Web
SmartDeviceMonitor
ver.2.0 Batch
Configuration
404 error When a user tries to B234 Websys Install version 1.06 or later.
access WebImageMonitor 011d firmware
after a restoration of the
address book is cancelled
404 error When accessing the B234 Netfile Install version 2.05 or later.
document server in WIM 004d firmware
via a single sign-on server B234 System Install version 3.10.1 or
006i firmware later.
B234 Printer Install version 1.26 or later.
010h firmware
B234 Web Sys Install version 1.08 or later.
011f firmware
B234 Web Uapl Install version 1.06 or later.
012a firmware
404 error Tramsferring logs from B234 Netfile Install version 1.02 or later.
Web SDM 004h firmware
DNS The machine is not B234 NCS firmware Install version 5.70.2 or
registered with a DNS 003c later.
server by a DHCP relay
agent
DNS The machine fails to B234 NCS firmware Install version 5.70.2 or
renew with the DDNS 003c later.
server
 Technical Bulletin PAGE: 9/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
DeskTop Downloaded jobs not B234 Netfile Install version 1.14 or later.
Editor For logged in the job log 004a firmware
Production
DeskTop Jobs cannot be output to B234 Netfile Install version 1.14 or later.
Editor For Tray 7 (the Bypass tray) 004a firmware
Production
DeskTop Jobs downloaded using B234 Netfile Install version 1.14 or later.
Editor For the 'For Printing' function 004a firmware
Production cannot be returned to the
document server.
DeskTop If mixed Duplex/Simplex B234 Netfile Install version 1.14 or later.
Editor For documents in the 004a firmware
Production Documnet Server are
downloaded and edited
and then returned to the
document server, all
pages will be Simplex.
DeskTop Jobs stored using a Start B234 Netfile Install version 1.14 or later.
Editor For Page number of more 004a firmware
Production than 2000, cannot be
printed
DeskTop Print settings of B234 System Install version 1.07 or later.
Editor For documents stored in the 006a firmware
Production document server are lost
if the document is
downloaded with this
software and then
returned to the document
server.
DeskTop Jobs cannot be output to B234 Netfile Install version 1.14 or later.
Binder Tray 7 (the Bypass tray) 004a firmware
DeskTop Jobs stored using a Start B234 Netfile Install version 1.14 or later.
Binder Page number of more 004a firmware
than 2000, cannot be
printed
SmartDevice The "Total Printouts: B234 Netfile Install version 2.03 or later.
Monitor for Scanner" column in the 004c firmware
Admin csv file created by the
"Export User Statistics
List" function contains all
zeroes.
Documents Not sent to SMB or NCP B234 Netfile Install version 2.03 or later.
not sent to folder paths containing 004c firmware
folder both 1-byte and 2-byte
characters. Occurs if the
folder paths are imported
to the address book from
a csv file via SmartDevice
Monitor for Admin.
 Technical Bulletin PAGE: 10/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Scanned Delivery of a scanned B828 Browser Unit Install version 1.72 or later.
documents document fails via Scan to 003g firmware
not delivered ScanRouterEX (using the
MFP Browser), and the
device will not attempt to
resend the document.
Job lost Dummy files titled "Lost B234 Netfile Install version 2.03 or later.
Document" are sent to the 004c firmware
ScanRouter server
device-capture function,
instead of the actual job
sent to the printer.
Scan to SMB Destination not added to B234 System Install version 1.07 or later.
the job 006a firmware
Scan to SMB General SMB operation B234 Apply the required Patch File(s) for Printer Controller EB-
error when scanning via 065 135 system version 1.0.
SMB to a Windows Vista B234 Instead, you can apply a composite patch. Follow the
share folder. 077 instructions in the RTB carefully.
Proxy server If the main power is B234 System Install version 2.05 or later.
error turned OFF/ON while the 006f firmware
machine is connected to
RC Gate (@Remote)
Web Smart Cannot upload the job log B234 System Install version 2.05 or later.
Device to Web SDM 006f firmware
Monitor
Web Smart Some settings are not B234 Websys Install version 1.03 or later.
Device applied to the target 011a firmware
Monitor machines
RCGate Poor communication with B234 System Install version 2.06.1 or
RCGate 006g firmware later.
Web Image Cannot update firmware B234 System Install version 2.06.1 or
Monitor with WIM 006g firmware later.
Web Image Becomes unusable B234 Websys Install version 1.23 or later.
Monitor (Turkish and Catalan) 011i firmware
Web service If you try to make an IPP B234 Websys Install version 1.03 or later.
stalls Authentication password 011a firmware
of 8 two-byte numeric
digits
On-Demand No reply until power off/on B234 Websys Install version 1.06 or later.
E-mail 011d firmware
Notification
Cannot Cannot register SMB B234 NCS firmware Install version 5.71 or later.
register folders in address book 003d
folders
Cannot Using WebImageMonitor B234 Websys Install version 1.08 or later.
download in the Safari browser, 011f firmware
files address book back-up
files cannot be
downloaded.
Cannot See the RTB for details B234 System Install version 3.11.3 or
access the 006j firmware later.
network
 Technical Bulletin PAGE: 11/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Cannot After the Log collection B234 NCS firmware Install version 5.74 or later.
access the tool is run 003g
network
Packets not SSDP network B234 NCS firmware Install version 5.73 or later.
sent at Connection Update 003e
correct packets
intervals
SFTP PCL/RPDL cannot print B234 NCS firmware Install version 5.73 or later.
003e
AppleTalk A job error occurs when B234 NCS firmware Install version 5.73 or later.
printing 003e
AppleTalk Cannot join an AppleTalk B234 System Install version 6.05 or later.
zone 006q firmware
DESS Terminates abnormally B234 NCS firmware Install version 5.73 or later.
when a SSL connection is 003e
made to a malicious
SSLv2 server.
Cannot Connectivity applications B861 VM card type Install version 2.08 or later.
access the cannot connect to the 006 C firmware
machine machine if SSL has been
disabled.
RFU After the firmware is B861 VM card Install version 2.10 or later.
updated by RFU and the 006a firmware
machine is rebooted, a
new folder is automatically
created or it is not
possible to copy files.
MIB The SMB comment B234 NCS firmware Install version 5.73 or later.
cannot be acquired 003e
correctly
MIB MIB: Track ID is not set B234 Apply the required Patch File(s) for Printer Controller EB-
for Booklet printing. 027 135 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
 Technical Bulletin PAGE: 12/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

4. Printing
Subject Symptom RTB # Cause Solution Note
Slow With some non-standard B234 Engine firmware Install version 3.16:15 or
printing paper sizes 002c later.
Slow Printing a single page B234 Apply the required Patch File(s) for Printer Controller EB-135
printing job with complex data 026 system version 1.0.
takes longer than B234 Instead, you can apply a composite patch. Follow the
expected to print. 077 instructions in the RTB carefully.
Slow Printing is delayed B234 Apply the required Patch File(s) for Printer Controller EB-135
printing during a multi-copy job 029 system version 1.0.
that includes stapling. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Slow Slow when printing B234 Apply the required Patch File(s) for Printer Controller EB-135
printing duplex jobs from the 030 system version 1.0.
PCL5 driver. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Slow A small simplex job with B234 Apply the required Patch File(s) for Printer Controller EB-135
printing stapling is slow. 047 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Jobs After main switch turned B234 NCS firmware Install version 5.11c or
deleted off/on, the sftp spool 003a later.
from the becomes empty
print spool
Printing “Printing” is displayed B234 System firmware Install version 1.10 or
stalls 006d later.
Printing When it receives an B234 Printer firmware Install version 1.06 or
stalls RPCS job after another 010a later.
RPCS job was canceled
by an authentication
error.
Printing Paper trays changed in B234 Engine firmware Install version 3.19:15 or
stalls the middle of a mixed 002e later.
simplex/duplex job. The
engine continues to turn.
Printing Printing stops midway B234 IPDS firmware Install version 4.537 or
stalls when set for "limitless 035a later.
paper feed" from Tray 4
to Tray 5.
Printing The Fiery stops printing B234 Apply the required Patch File(s) for Printer Controller EB-135
stalls but CWS shows the job 068 system version 1.0.
is printing and the B234 Instead, you can apply a composite patch. Follow the
engine is idle when 077 instructions in the RTB carefully.
printing multiple copies
of an archived job.
Printing Randomly, printing stops B234 EB-135 controller: Apply the composite patch. Follow the
stalls and CWS keeps 077 instructions in the RTB carefully.
showing Printing when
there is a tray change
from tray 5 to tray 6.
 Technical Bulletin PAGE: 13/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Pixels in the PCL or PS jobs with B234 System firmware Install version 1.10 or
wrong place many pages. Caused by 006d later.
a byte ordering error
Duplex Image not printed B234 System firmware Install version 2.05 or
printing correctly on odd- 006f later.
error numbered pages when
using booklet copy with
slight reduction.
Garbage PCL: After several B234 Printer firmware Install version 1.10 or
characters hundred pages printed 010e later.
without power off
Garbage PCL jobs with separator B234 Printer firmware Install version 1.10 or
characters pages 010e later.
Power Point Anomalies when printing B234 Printer firmware Install version 3.11 or
PowerPoint2007 jobs 010i later.
that have Autoshapes
and shadows.
PDF PDF files printed using B234 Printer firmware Install version 3.11 or
the RPCS are missing 010i later.
characters or portions of
characters.
Jobs IPP B234 NCS firmware Install version 5.74 or
cancelled 003g later.
Jobs When a stapled Booklet B234 Apply the required Patch File(s) for Printer Controller EB-135
cancelled job using the nested 058 system version 1.0.
saddle option is sent to B234 Instead, you can apply a composite patch. Follow the
the Fiery, it will be 077 instructions in the RTB carefully.
canceled automatically
Jobs Printing a booklet job B234 Apply the required Patch File(s) for Printer Controller EB-135
cancelled cancels when user code 067 system version 1.0.
authentication is set on B234 Instead, you can apply a composite patch. Follow the
the copier. 077 instructions in the RTB carefully.
Jobs not After a job consisting of B234 NCS firmware Install version 5.74 or
accepted a multiple of exactly 8KB 003g later.
(8192 bytes) is
submitted via IPP: must
reboot
Cannot When SC 721 or 750 B234 Finisher firmware Install version 1.900:60
print occurs 014j or later.
Cannot PCL files B861 VM card type C Install version 2.05 or
print 006 firmware later.
Cannot A custom size job B234 Apply the required Patch File(s) for Printer Controller EB-135
print doesn’t print out in LEF 054 system version 1.0.
mode. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Cannot Problem when canceling B234 Apply the required Patch File(s) for Printer Controller EB-135
cancel job a Plockmatic-print job 026 system version 1.0.
from CWS or panel. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Machine A job with a Custom B234 Apply the required Patch File(s) for Printer Controller EB-135
asks for paper size does not print 046 system version 1.0.
wrong and the copier asks the B234 Instead, you can apply a composite patch. Follow the
paper size user to load the wrong 077 instructions in the RTB carefully.
paper size.
 Technical Bulletin PAGE: 14/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
PS error A PS error occurs when B234 Apply the required Patch File(s) for Printer Controller EB-135
printing to a tray where 048 system version 1.0.
the Print size is set for a B234 Instead, you can apply a composite patch. Follow the
Custom size. 077 instructions in the RTB carefully.
PS error PS error occurs when B234 EB-135 controller: Apply the composite patch. Follow the
printing certain PDF files 077 instructions in the RTB carefully.
after installing the 1-
STKVZ.ps patch.
Can only Printing with Custom B234 Apply the required Patch File(s) for Printer Controller EB-135
print on Size and Duplex can 070 system version 1.0.
SEF paper only print on SEF paper. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Job shift The job shift function B234 EB-135 controller: Apply the composite patch. Follow the
does not work properly 077 instructions in the RTB carefully.
when printing with
banner pages.
Pages Printing with Booklet B234 EB-135 controller: Apply the composite patch. Follow the
printed in Saddle + Staple (2 at 077 instructions in the RTB carefully.
the wrong Center), the output page
order order is wrong.
Wrong font The barcode font is B234 EB-135 controller: Apply the patch. Follow the
substituted to a 078 instructions in the RTB carefully.
system font
Settings Separator page B234 EB-135 controller: Apply the patch. Follow the
not settings 078 instructions in the RTB carefully.
working
 Technical Bulletin PAGE: 15/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

5. Scanning
Subject Symptom RTB # Cause Solution Note
TWAIN Incorrect message when B234 Netfile firmware Install version 1.14 or
error another user is restoring 004a later.
message the address book via
SmartDeviceMonitor for
Admin.
Scanner If an LDAP search B234 System firmware Install version 1.07 or
freezes reference recursively 006a later.
spans 3 or more servers
Color When a mixed-size, full- B234 System firmware Install version 1.10 or
registration color scanning job is 006d later.
errors done.
Scan to Fails or is slow B234 Scanner firmware Install version b3_2.20
NCP 005g or later.
Scan to Fails or is slow B234 System firmware Install version 6.05 or
NCP 006q later.
PDF file Blank pages if scanned B234 System firmware Install version 6.05 or
defective using by custom size 006q later.
setting
PDF file Size of the file made by B234 Netfile firmware Install version 2.05 or
defective the scanner not the 004d later.
same as selected at the B234 System firmware Install version 3.10.1 or
op panel 006i later.
Scanning LCD scanning from the B234 Apply the required Patch File(s) for Printer Controller EB-135
does not platen with Split 027 system version 1.0.
start Mode=Batch does not B234 Instead, you can apply a composite patch. Follow the
allow the scanner to 077 instructions in the RTB carefully.
initiate the scan process.
Cannot Scanned jobs (LEF) B234 Apply the required Patch File(s) for Printer Controller EB-135
open which were saved as 045 system version 1.0.
scanned JPEG cannot be opened B234 Instead, you can apply a composite patch. Follow the
image in Adobe Illustrator 10. 077 instructions in the RTB carefully.
 Technical Bulletin PAGE: 16/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

6. Operation Panel
Subject Symptom RTB # Cause Solution Note
‘Printing. . ‘ A job uses three or more B234 Engine firmware Install version 3.16:15 or
different trays 002c later.
SP mode Display error: SP2227-1 B234 Engine firmware Install version 3.16:15 or
002c later.
Wording Copy Features screen B234 LCDC (EU) Install version 1.11 or
error 007a firmware later.
Wording Copy Features screen B234 LCDC (NA) Install version 1.11 or
error 008a firmware later.
Wording Polish translation of [PM B234 Language Install version 2.01 or
error (Preventative 013d firmware later.
Maintenance) Call.] was
incorrect.
Buttons After selecting a file in B234 Printer firmware Install version 1.10 or
greyed out the Print Jobs menu 010e later.
“Copying..“ The previous job used B234 Finisher firmware Install version 1.140 or
mixed-sizes and was 014a later.
cancelled.
“Copying..“ If the top sheet on the B234 Finisher firmware Install version 1.140 or
shift tray is removed 014a later.
after the tray is full.
Cannot When the operator tries B234 System firmware Install version 3.10.1 or
jump to to access the Log 006i later.
another Transfer Settings screen
screen
Operation When the machine B234 System firmware Install version 3.11.3 or
panel does recovers from Energy 006j later.
not work Saver mode
Operation When the machine B861 VM card firmware Install version 2.10 or
panel does recovers from Energy 006a later.
not work Saver mode
Cannot Tiff image files created B861 VM card firmware Install version 2.10 or
display files by the fax function 006a later.
Software Cannot be closed B861 VM card C Install version 2.15 or
keyboard 006d firmware later.
“Please The system software B234 Use the HDD format utility 1.0 as explained in the RTB.
Wail” installation tool does not 066
format the Fiery’s hard
drive as expected.
“Please wait…” stays on
the LCD and the system
doesn’t come to idle
after system installation.
 Technical Bulletin PAGE: 17/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

7. Security
Subject Symptom RTB # Cause Solution Note
SSID is blank Blank on the B234 NCS firmware Install version 5.11c or
Configuration Page, 003a later.
even if the SSID was
configured.
Cannot login Windows Vista via B234 NCS firmware Install version 5.52 or
SMB 003b later.
Cannot login Integration server B234 System firmware Install version 2.06.1 or
006g later.
Cannot login If User Code Auth. is B828 Browser Unit Type Install version 1.71 or
enabled, users are 003f B firmware later.
shown the login
screen again after
logging in.
Cannot If the 'Authentication: B234 System firmware Install version 1.07 or
authenticate a High Security' setting 006a later.
valid user is used, the machine
cannot authenticate a
valid user on an
LDAP server.
All users log in When they login to B234 Websys firmware Install version 1.04 or
with the same the device via Web 011b later.
privileges Image Monitor within
about 1 second.
Unauthorized Unauthorized B234 System firmware Install version 3.12 or
access attempts Copying attempts not 006k later.
not logged logged in the Access
logs.
Error not Certificates with B234 NCS firmware Install version 5.73 or
detected forged RSA 003e later.
signatures are not
detected as errors.
Job log Stops recording User B234 System firmware Install version 6.04 or
ID, Username or 006p later.
Usercode in the
Printer's Job log if
WIM is accessed
more than 300 times
using authentication.
Job log MIB: Status of Job B234 Apply the required Patch File(s) for Printer Controller EB-135
History is wrongly 027 system version 1.0.
displayed. B234 Instead, you can apply a composite patch. Follow the
("ricohQueJobPrtStat 077 instructions in the RTB carefully.
usString" is wrong.)
Unauthorized Users can log in to B234 System firmware Install version 6.04 or
users can the device even if 006p later.
access that user account
does not have the
required privileges
 Technical Bulletin PAGE: 18/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

8. Error Codes
Subject Symptom RTB # Cause Solution Note
‘LCT tray The operator tries to do a B234 Engine firmware Install version 3.16:15 or
not set’ print job with the LCT tray 002c later.
SC 220 B234 Engine firmware Install version 3.17:15 or
002d later.
SC 221 B234 Engine firmware Install version 3.17:15 or
002d later.
SC 487 “Replacement of toner B234 Toner clumping in If toner is clumping in See the RTB
collection unit is needed” 017 the toner-recycling the pipe of the toner- for full
is displayed. Then after unit. recycling unit, empty or details of the
about 8k pages, SC 487 replace the toner- procedure.
occurs and the machine recycling unit.
cannot be used. Then set SP2-950-001
to “0”
Then exit the SP mode
and turn the machine
off/on.
SC 495 SC495 occurs after the B234 Assembly error at Check the Position of From Dec 1st
machine is used for a 022 the factory the Toner Supply Tube. 2006, factory
while See the RTB for full procedures
details of the procedure. were
changed.
SC 585 B234 Paper dust builds Clean the paper
038 up in the paper registration area
registration area,
causing a false
jam detection.
SC 625 When an exit jam occurs B234 Finisher firmware Install version 1.140 or
with stapled paper. 014a later.
SC 625 After clearing a staple jam B234 Finisher firmware Install version 1.140 or
014a later.
SC 632 When the MK-1 is B234 System firmware Install version 1.09 or
connected 006c later.
SC 672 When the machine boots B234 System firmware Install version 1.07 or
up. 006a later.
SC 672 When the machine B234 System firmware Install version 1.08 or
repeatedly switches 006b later.
between Energy Saver
mode and the Ready
condition
SC 687 Continuous printing of B234 System firmware Install version 6.04 or
IPDS jobs for 5-6 hours 006p later.
SC 687 A file duplicated with the B234 System firmware Install version 1.09 or
"Duplicate File" function in 006c later.
the document server has
skewed thumbnails. If it is
printed, nothing prints,
and the SC will occur.
Only affects machines
that have a File Format
Converter option.
 Technical Bulletin PAGE: 19/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
SC 796 Perfect Binder: D391 Incorrect Replace the Flapper See the RTB
Switchback gear not 032 engagement of Gear, Motor Bracket and for the
working properly the Flapper Gear E-ring (use the kit with procedure.
and the Motor p/n D3919905).
Gear wears the
Switchback Gear
SC 797 Perfect Binder: D391 Incorrect Replace the Flapper See the RTB
Switchback gear not 032 engagement of Gear, Motor Bracket and for the
working properly the Flapper Gear E-ring (use the kit with procedure.
and the Motor p/n D3919905).
Gear wears the
Switchback Gear
SC819 When the device changes B828 Browser Unit Type Install version 1.71 or
into Energy Saver mode 003f B firmware later.
SC819 If authentication is B828 Browser Unit Type Install version 1.71 or
enabled, occurs after 003f B firmware later.
2000 users have logged
on/off without a power
cycle.
SC 868 When VM Card Type C is B861 Damaged SD card Make sure that the See the RTB
installed 002 containing the VM installation procedure is for details of
option. The card followed exactly. the
may have been installation
damaged during procedure.
installation.
SC 880 When storing an image of B234 System firmware Install version 1.09 or
a non-standard paper size 006c later.
to the Document Server.
SC 880 A file duplicated with the B234 System firmware Install version 1.09 or
"Duplicate File" function in 006c later.
the document server has
skewed thumbnails. If it is
printed, nothing prints,
and the SC will occur.
Only affects machines
that have a File Format
Converter option.
SC 955 B234 System firmware Install version 6.04 or
006p later.
SC 955 Jobs stored for printing at B234 System firmware Install version 6.04 or
1200dpi are printed with 006p later.
the conditions listed in this
RTB.
SC 990 When the SMC is printed B234 System firmware Install version 1.09 or
out 006c later.
SC 990 With an embedded RC B234 System firmware Install version 3.12 or
Gate (Cumin) via a Proxy 006k later.
Server, if the host name is
used for the Proxy Server
Address instead of the IP
address
SC 990 SC990 occurs when B234 System firmware Install version 6.03 or
printing 16 pages per 006o later.
sheet on the driver side.
 Technical Bulletin PAGE: 20/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
SC 990 When setting a job of B234 System firmware Install version 6.04 or
more than 102 pages from 006p later.
the Document Box.
SC990 When the device changes B828 Browser Unit Type Install version 1.71 or
into Energy Saver mode 003f B firmware later.
SC990 Duplex documents B828 Browser Unit Type Install version 1.71 or
rescanned from the ADF 003f B firmware later.
after a jam
SC990 If authentication is B828 Browser Unit Type Install version 1.71 or
enabled, occurs after 003f B firmware later.
2000 users have logged
on/off without a power
cycle.
SC 991 B234 System firmware Install version 3.10.1 or
006i later.
SC 991 After running setup on the B234 Apply the required Patch File(s) for Printer Controller EB-135
EB-135 053 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
SC 997 A scan to SMB destination B234 System firmware Install version 1.07 or
was removed from the job 006a later.
SC 997 If the Expanded Menu key B861 VM card type C Install version 2.07 or
is pressed 006 firmware later.
SC 997 When "VM Platform" is B861 VM card firmware Install version 2.10 or
selected in the User Tools 006a later.
SC997 Gen Global Scan NX Install version 1.1.3.0 or
028b firmware later.
Error Plockmatic booklet maker B234 System firmware Install version 1.07 or
message 006a later.
not shown
Error Plockmatic booklet maker B234 System firmware Install version 1.08 or
message 006b later.
not shown
Error GBC punch unit errors not B234 Printer firmware Install version 1.07 or
message displayed 010b later.
not shown
"Function Continuous printing of B234 System firmware Install version 6.04 or
al problem IPDS jobs for 5-6 hours 006p later.
detected"
Error not The application is not B861 VM card type C Install version 2.07 or
notified notified of an error that 006 firmware later.
occurs when trying to
delete a RAW file.
 Technical Bulletin PAGE: 21/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

9. Optional Units
Fiery controller:
More than one patch file may be needed, and the order in which they are applied may be
important. See the RTB for the required patch file(s), and the correct procedure to use.
Subject Symptom RTB # Cause Solution Note
Copier Printing does not start B234 System firmware Install version 1.07 or
connection on the sub machine 006a later.
kit
Copier Images from the B234 System firmware Install version 1.09 or
connection previous job are printed 006c later.
kit out by the sub machine.
Copier Images not printed B234 System firmware Install version 1.10 or
connection correctly. 006d later.
kit
Finisher Prints of stapled job are B234 System firmware Install version 1.09 or
not shifted when two 006c later.
finishers (Karun +
Victoria) are connected
Finisher Punch motor does not B234 Finisher firmware Install version 1.140 or
turn ON 014a later.
Finisher The last sheet of a B234 Finisher firmware Install version 1.140 or
staple job is not stapled 014a later.
correctly. Conditions: 2
sheets/set, A4 LEF
Finisher The shift tray does not B234 Finisher firmware Install version 1.140 or
shift (stacking only) after 014a later.
an exit jam at the shift
tray is cleared.
Finisher Error with the jogger B234 Finisher firmware Install version 1.140 or
fences when using Z- 014a later.
fold stapling mode
Finisher Victoria: Cannot align B234 Finisher firmware Install version 1.160 or
the paper correctly when 014b later.
stapling
Finisher Holes punched twice B234 Finisher firmware Install version 1.160 or
(Victoria and GBC punch 014b later.
unit)
Finisher Rear fence of staple tray B234 Error during Replace with a rear See the RTB
breaks 036 manufacturing fence that has gone for details.
through the new
inspection process.
Finisher Jogging: Misaligned B234 Finisher firmware Install version 1.400:50
sheets when the SP 014d or later.
adjustment value for the B234 Engine firmware Install version 5.21:20 or
jogger is set to +1.5mm 002k later.
Finisher When there are no B234 Finisher firmware Install version 1.500 or
staples, a jam occurs 014f later.
when the staple function
is released after its
operation has been
stopped.
 Technical Bulletin PAGE: 22/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Finisher A single sheet of paper B234 Finisher firmware Install version 1.500 or
ejected to the shift tray 014f later.
is stapled
Finisher Stapling position is B234 System firmware Install version 6.04 or
reversed 006p later.
Finisher Shift tray does not B234 Finisher firmware Install version 1.820:59
descend or ascend 014i or later.
Finisher SR5000: Some sheets G178 Paper sticks Attach the Discharge
not stapled 084 together because Brush “B3011216”
of static electricity.
Finisher Jogging by the shift tray B234 Finisher firmware Install version 02.050:64
is poor when printing A5 014o or later.
SEF.
Booklet The machine cannot B234 Booklet finisher Install version 02.16:14
finisher detect this finisher 016 firmware or later.
Booklet Folding does not work B234 System firmware Install version 3.12 or
finisher 006k later.
Booklet When a jam occurs B234 Booklet finisher Install version 02.17:15
finisher downstream (in the 016a firmware or later.
finisher), paper is not
output to the Booklet
Tray when the next job
starts (covers must be
opened/closed).
Booklet Roller marks on outputs G178 Excessive Replace the exit rollers
finisher 107 pressure against and driven rollers.
the sheets
Booklet Error during booklet B234 Finisher firmware Install version 2.030:62
finisher making 014l or later.
Bypass tray Harness touches the B234 Error on the Be careful during See the RTB
belt 020 production line, installation. for the
for some units procedure,
and the
affected
units.
EB-135 Scanned job is not held B234 Apply the required Patch File(s) for Printer Controller EB-135
controller by Batch Mode. 025 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
EB-135 With a Staple removed B234 Apply the required Patch File(s) for Printer Controller EB-135
controller condition when printing: 025 system version 1.0.
"Staple has been B234 Instead, you can apply a composite patch. Follow the
canceled" is not 077 instructions in the RTB carefully.
displayed.
EB-135 Wrong German Wording B234 Apply the required Patch File(s) for Printer Controller EB-135
controller is displayed on CWS 025 system version 1.0.
with Paper Jam in B234 Instead, you can apply a composite patch. Follow the
Booklet Processor. 077 instructions in the RTB carefully.
EB-135 When launching B234 Apply the required Patch File(s) for Printer Controller EB-135
controller Configure from 028 system version 1.0.
WebTools with IE7, a B234 Instead, you can apply a composite patch. Follow the
runtime error message 077 instructions in the RTB carefully.
appears and IE7 closes IE7: Internet Explorer 7
unexpectedly.
 Technical Bulletin PAGE: 23/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
EB-135 The patch information B234 Apply the required Patch File(s) for Printer Controller EB-135
controller on the configuration 042 system version 1.0.
sheet is different from
the actual patch
configuration.
EB-135 System software not B234 A software bug in the Backup and Restore feature can be a
controller working well 043 root cause of system software corruption.
Do the procedure in the flow chart in this RTB.
EB-135 Configure doesn't launch B234 Apply the required Patch File(s) for Printer Controller EB-135
controller when Java 6 is installed. 049 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
EB-135 Fiery email print B234 Apply the required Patch File(s) for Printer Controller EB-135
controller confirmation reply uses 051 system version 1.0.
incorrect coding of local B234 Instead, you can apply a composite patch. Follow the
characters. 077 instructions in the RTB carefully.
EB-135 SC991 after running B234 Apply the required Patch File(s) for Printer Controller EB-135
controller setup on the EB-135 053 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
EB-135 Custom size jobs don’t B234 Apply the required Patch File(s) for Printer Controller EB-135
controller print after applying 1- 055 system version 1.0.
ROKL6 patches. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
EB-135 When a stapled Booklet B234 Apply the required Patch File(s) for Printer Controller EB-135
controller job using the nested 058 system version 1.0.
saddle option is sent to B234 Instead, you can apply a composite patch. Follow the
the Fiery, it will be 077 instructions in the RTB carefully.
canceled automatically
EB-135 Print Range section is B234 Apply the required Patch File(s) for Printer Controller EB-135
controller missing from 067 system version 1.0.
CommandWorkStation B234 Instead, you can apply a composite patch. Follow the
job properties under the 077 instructions in the RTB carefully.
Job Info section.
EB-135 The Fiery stops printing B234 Apply the required Patch File(s) for Printer Controller EB-135
controller but CWS shows the job 068 system version 1.0.
is printing and the B234 Instead, you can apply a composite patch. Follow the
engine is idle when 077 instructions in the RTB carefully.
printing multiple copies
of an archived job.
EB-135 The system software B234 Use the HDD format utility 1.0 as explained in the RTB.
controller installation tool does not 066
format the Fiery’s hard
drive as expected.
“Please wait…” stays on
the LCD and the system
doesn’t come to idle
after system installation.
Hole punch Punch holes misaligned B234 The side to side Adjust the side-to-side See the RTB
if paper fed from more 031 position of one or position of the tray(s). for full
than one tray more of the trays details of the
is not within spec. procedure.
 Technical Bulletin PAGE: 24/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Hole punch Mixed-size files no B234 Apply the required Patch File(s) for Printer Controller EB-135
longer get punched 026 system version 1.0.
correctly. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Browser The parameters for B828 Browser Unit Type Install version 1.11 or
unit duplex type (top-to-top, 002 B firmware later.
top-to-bottom) defined in
the machine firmware
were reversed.
Browser The Browser is not B828 Browser Unit Type Install version 1.11 or
unit displayed when the 002 B firmware later.
machine recovers from
Energy Saver Mode.
Browser Radio button settings B828 Browser Unit Type Install version 1.11 or
unit are only sent to the 002 B firmware later.
server if the radio button
selections are changed
just before sending the
data.
Browser Some GIF graphics are B828 Browser Unit Type Install version 1.20 or
unit not displayed correctly. 003 B firmware later.
Browser The position of some B828 Browser Unit Type Install version 1.20 or
unit buttons was not correct. 003 B firmware later.
Browser The machine begins the B828 Browser Unit Type Install version 1.20 or
unit job when the Start key is 003 B firmware later.
pressed, even when the
key color is red.
Browser The browser screen B828 Browser Unit Type Install version 1.71 or
unit does not respond after 003f B firmware later.
the machine has entered
Sleep Mode.
Browser The browser screen B828 Browser Unit Type Install version 1.71 or
unit does not respond if the 003f B firmware later.
operation switch is
turned off/on while the
software keyboard is
displayed
Browser Scanning from browser B828 Browser Unit Type Install version 1.71 or
unit cancelled 003f B firmware later.
Browser No user login screen B828 Browser Unit Type Install version 1.71 or
unit displayed 003f B firmware later.
Browser Incorrect orientation B828 Browser Unit Type Install version 1.71 or
unit applied to Scan Router 003f B firmware later.
document
Browser ScanRouter login screen B828 Browser Unit Type Install version 1.71 or
unit not shown in the 003f B firmware later.
Browser unit if device
settings have been
changed but the device
has not been rebooted.
 Technical Bulletin PAGE: 25/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
VM card SC868 B861 Damaged SD card Make sure that the See the RTB
002 containing the VM installation procedure is for details of
VM card The VM card cannot be B861 option. The card followed exactly. the
re-installed 002 may have been installation
VM card SDK applications cannot B861 damaged during procedure.
be installed 002 installation.
VM card Cannot install server B861 VM card type C Install version 2.05 or
application 006 firmware later.
VM card VM platform does not B861 VM card type C Install version 2.05 or
start 006 firmware later.
VM card SD card runs out of B861 VM card firmware Install version 2.10 or
space 006a later.
VM card Installation information B861 VM card firmware Install version 2.10 or
lost 006a later.
VM card At the startup of the VM B861 VM card firmware Install version 2.14 or
platform, the machine 006c later.
tries to access a specific
URL.
VM Card 0301 error at installation B861 The user turned Reset some SP modes See the RTB
008 the power off and try to install again. for details on
VM Card Cannot reinstall the card B861 before installation the SPs to
008 finished reset.
VM Card Cannot install SDK B861
applications 008
VM card Cannot use other B861 VM card C Install version 2.15 or
machine functions if an 006d firmware later.
SDK application is being
used
VM card Cannot switch to B861 VM card C Install version 2.15 or
another SDK application 006d firmware later.
IPDS Cannot be used B234 NCS firmware Install version 5.73.1 or
003f later.
Plockmatic When a Plockmatic is B234 System firmware Install version 6.01 or
connected, stapled jobs 006n later.
cannot be output in
printer mode.
Plockmatic Plockmatic cannot be B234 Engine firmware Install version 5.20:20 or
connected to the Perfect 002j later.
Binder or to the Ring
Binder at the same time.
Plockmatic Deactivate request B234 Finisher firmware Install version 1.500 or
cannot be cancelled 014f later.
Plockmatic JAM115 occurs during B234 Finisher firmware Install version 1.500 or
manual stapling 014g later.
Plockmatic "Out of staples" does not B234 Finisher firmware Install version 1.500 or
disappear even when 014g later.
staples are added after
a saddle-stitch job
Plockmatic After a saddle stitch job, B234 Finisher firmware Install version 1.500 or
job completion is not 014g later.
correctly informed,
resulting in a "still
copying" status.
 Technical Bulletin PAGE: 26/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
GBC punch When a jam occurs at B234 Finisher firmware Install version 1.310:48
the GBC, the number of 014c or later.
sheets recovered is not
correct. (The 1st sheet is
omitted.)
GBC punch Deactivate request B234 Finisher firmware Install version 1.500 or
cannot be cancelled 014f later.
GBC punch Sheets that should not B234 Finisher firmware Install version 1.500 or
be punched are 014g later.
punched
Cover The job cannot be B835 Cover interposer Install version 02.070:41
interposer completed if the Inserter 001e firmware or later.
cover is opened.
Cover The job cannot be B835 Cover interposer Install version 02.070:41
interposer completed if the paper 001e firmware or later.
on the feeder tray is
dragged out.
Cover The job cannot be B835 Cover interposer Install version 02.070:41
interposer completed if a jam 001e firmware or later.
occurs on the interposer
or a downstream
peripheral.
Cover Will not feed the cover B835 Cover Interposer Install version 3.010:46
interposer sheets and the control 001h firmware or later.
panel indicates 'Printing'
Cover Blank first page does not B234 Apply the required Patch File(s) for Printer Controller EB-135
interposer feed from Interposer tray 027 system version 1.0.
with booklet maker B234 Instead, you can apply a composite patch. Follow the
setting. 077 instructions in the RTB carefully.
Z-folder The crease setting B234 System firmware Install version 6.04 or
cannot be invoked. 006p later.
Tab sheet When tab sheets run B234 System firmware Install version 6.04 or
out, and the sheets are 006p later.
replenished, printing is
done on the incorrect
tab sheet.
CAP Cannot install B861 VM card firmware Install version 2.15 or
006d later.
Shift sorting Shift sorting does not B234 Apply the required Patch File(s) for Printer Controller EB-135
work 050 system version 1.0.
B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
 Technical Bulletin PAGE: 27/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

10. Image Problems

Subject Symptom RTB # Cause Solution Note
Black bands Process control was B234 Engine firmware Install version
done in the middle of a 002c 3.16:15 or later.
job
Stripes When printing a B234 EB-135 controller: Apply the patch. Follow the
PowerPoint 2003 file 078 instructions in the RTB carefully.
Blank white Process control was B234 Engine firmware Install version
output done in the middle of a 002c 3.16:15 or later.
job
Blank white One blank sheet, if B234 Engine firmware Install version
output SP3740-1 is selected in 002e 3.19:15 or later.
super user mode.
Low image B234 Engine firmware Install version
density 002f 3.20.2:16 or later.
Image in the Top part of the image B234 System firmware Install version 1.07 or
wrong position moves to the bottom 006a later.
when using Erase
Margin Adjustment and
2-spot Stapling.
Image in the Duplex: The image on B234 System firmware Install version 6.05 or
wrong position the face-down side is 006q later.
shifted when the 2
images have different
resolution.
Image in the The second page of the B234 EB-135 controller: Apply the composite patch. Follow the
wrong position output result shifts to 077 instructions in the RTB carefully.
left.
Dirty At the corner of the B234 Defective duct Install a new one. See the RTB
background leading edge 024 unit Use the duct unit kit: for full details
90cpm model: After (manufacturing P/N B2349902 of the
360K, 110cpm model: error) Then clean the procedure.
300K, 135cpm: 140K entrance guide plate.
Two separate Jobs stored on the hard B234 System firmware Install version 3.10.1
jobs mixed disk. Occurs under 006i or later.
with certain conditions (see
overlapping the RTB for details)
images
Overlapping Characters B234 IPDS firmware Install version 4.537
data 035a or later.
Overlapping Data overlapping on B234 Apply the required Patch File(s) for Printer Controller EB-
data pages when printing 025 135 system version 1.0.
PCL and Postscript files B234 Instead, you can apply a composite patch. Follow the
to the print controller. 077 instructions in the RTB carefully.
Overlapping A Euro symbol (€) prints B234 Apply the required Patch File(s) for Printer Controller EB-
data overlapping adjacent 032 135 system version 1.0.
characters. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Overlapping Some of the texts are B234 Apply the required Patch File(s) for Printer Controller EB-
data overlapping with each 069 135 system version 1.0.
other. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
 Technical Bulletin PAGE: 28/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Medaka For some types of job, a B234 The cleaning Change SP settings. See the RTB
lot of toner is applied to 052 unit cannot If that does not work, for details of
the drum remove all the install the cleaning the SPs to
residual toner drive unit for Medaka change, and
P/N: B2349700 the installation
procedure for
the cleaning
unit.
Image rotated Second and Third page B234 Apply the required Patch File(s) for Printer Controller EB-
output are rotated 180 025 135 system version 1.0.
with Multiple settings in B234 Instead, you can apply a composite patch. Follow the
Acrobat 7. 077 instructions in the RTB carefully.
Image rotated The image on the B234 Apply the required Patch File(s) for Printer Controller EB-
second copy of a print is 064 135 system version 1.0.
rotated 90 degrees B234 Instead, you can apply a composite patch. Follow the
when printing a job from 077 instructions in the RTB carefully.
Illustrator CS3 on
OSX10.5
White lines PS: Unwanted white B234 Apply the required Patch File(s) for Printer Controller EB-
lines on the right side of 061 135 system version 1.0.
the output. B234 Instead, you can apply a composite patch. Follow the
077 instructions in the RTB carefully.
Output The output is incorrect B234 EB-135 controller: Apply the composite patch. Follow the
incorrect when printing in duplex 077 instructions in the RTB carefully.
and output direction is
face up.
Output PS files with a slightly B234 EB-135 controller: Apply the composite patch. Follow the
incorrect different PS header print 077 instructions in the RTB carefully.
incorrectly.
Unexpected When printing through B234 EB-135 controller: Apply the patch. Follow the
image the Document Server 078 instructions in the RTB carefully.
 Technical Bulletin PAGE: 29/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r

11. Others
Subject Symptom RTB # Cause Solution Note
Segmentation B234 IPDS firmware Install version 4.537 or
fault 035a later.
Main power If the user does B234 Scanner firmware Install version b3_1.11
does not turn certain things (see 005b or later.
off the RTB for details)
while "Please wait" is
displayed in the
Document Server
Preview window
Cannot “Please Wait” may be B234 Scanner firmware Install version b3_1.12
recover from displayed, but the 005c or later.
Sleep Mode machine cannot be
used
Cannot “Please Wait” may be B234 Scanner firmware Install version b3_1.13
recover from displayed, but the 005d or later.
Sleep Mode machine cannot be
used
Incorrect SP Incorrect values B234 System firmware Install version 1.07 or
settings shown 006a later.
displayed
Machine If an LDAP search B234 System firmware Install version 1.07 or
freezes reference recursively 006a later.
spans 3 or more
servers
Machine If a file is accessed B234 System firmware Install version 1.07 or
freezes by one user via the 006a later.
File Format converter
while another user is
creating a High
Compression PDF
via the Scanner
Machine A scan to SMB B234 System firmware Install version 1.07 or
freezes destination was 006a later.
removed from the job
Machine A Java SDK B234 System firmware Install version 1.08 or
freezes application is 006b later.
accessed from the
operation panel soon
after power off/on
Machine HPGL syntax error B234 Printer firmware Install version 1.08 or
freezes 010c later.

Machine A user tries to print a B234 Printer firmware Install version 1.11 or
freezes stored job (e.g. 010f later.
Locked Print) while
the ScanRouter
capture function is
enabled
 Technical Bulletin PAGE: 30/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Machine If the top sheet on B234 Finisher firmware Install version 1.140 or
freezes the shift tray is 014a later.
removed after the
tray is full. Displays
"Copying..."
Machine Waking up from B234 Scanner firmware Install version b3_1.13 See the RTB
freezes sleep mode 005d or later. for more info
Machine PCL jobs containing B234 Printer firmware Install version 1.26 or
freezes character codes that 010h later.
are not on the font
SD card
Machine Jobs containing B234 Printer firmware Install version 1.26 or
freezes bitmapped PCL fonts 010h later.
Machine Jobs created using B234 Printer firmware Install version 1.26 or See the RTB
freezes SAP DeviceType or 010h later. for more info
Barcode &OCR
package for SAP
System DT
Machine After a paper jam B234 IPDS firmware Install version 4.537 or
freezes 035a later.
Machine When attempting to B234 NCS firmware Install version 5.73 or
freezes print with the USB 003e later.
disabled, “Processing
…” displayed
Machine If a user logs in and B234 System firmware Install version 6.04 or
freezes out repeatedly to the 006p later.
device using an IC
card (Card
Authentication
Package option) at
the same time as the
address book is
being updated by a
delivery server such
as ScanRouter
Machine Jobs stored for B234 System firmware Install version 6.04 or
freezes printing at 1200dpi 006p later.
are printed with the
conditions listed in
the RTB.
Machine Tramsferring logs B234 Netfile firmware Install version 1.02 or
freezes from Web SDM 004h later.

Machine If a user tries to B234 System firmware Install version 6.04 or

freezes logout at the same 006p later.
time as another user
is trying to retrieve
User Codes via WIM
or Web SDM V2, the
device might stall
with the message
"Logging out....
Please wait".
 Technical Bulletin PAGE: 31/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Machine Printing an MS mail B234 Apply the required Patch File(s) for Printer Controller EB-135
freezes merge job with the 062 system version 1.0.
Freeform feature B234 Instead, you can apply a composite patch. Follow the
crashes the EB-135. 077 instructions in the RTB carefully.
Machine When a function B861 VM card C Install version 2.15 or
freezes selection hardware 006d firmware later.
key (Copy, Fax, etc.)
is pressed while
accessing the SDK
application selection
screen.
Remote The bottom row of B234 System firmware Install version 1.09 or
firmware characters is not 006c later.
update displayed (German,
Portuguese).
Web Image Cannot update B234 System firmware Install version 2.06.1 or
Monitor firmware with Web 006g later.
Image Monitor
Cannot access System Settings and B234 System firmware Install version 2.06.1 or
user tools/SP SP mode cannot be 006g later.
Mode accessed if the
internal RC Gate
board is replaced.
Reports Not printed in B234 Printer firmware Install version 1.10 or
printed in Russian when 010e later.
wrong Russian is selected
language
Some jobs not Stored jobs (e.g., B234 Websys firmware Install version 1.08 or
shown in job Locked Print), if a 011f later.
history hard disk is installed B234 System firmware Install version 3.10.1 or
006i later.
Wording errors Web Image Monitor: B234 Websys firmware Install version 1.04 or
Several languages 011b later.
Wording errors Italian B234 Language Install version 0.73 or
013c firmware later.
Wording errors Polish (PM Call) B234 Language Install version 2.01 or
013e firmware later.
Job log entries Shown incorrectly in B234 System firmware Install version 3.10.1 or
not shown Web Smart Device 006i later.
correctly Monitor ver 2.x
Counter error The machine counts B234 IPDS firmware Install version 4.531 or
the rear side of the 035 later.
last sheet of paper of
a duplex job even if it
is a blank page
No recovery When accessed by a B861 VM Card C Install version 2.09 or
from energy server application 006 firmware later.
saver mode
Energy saver Does not enter B861 VM card C Install version 2.15 or
mode energy saver mode if 006d firmware later.
an SDK application is
being used
Memory leak B861 VM Card C Install version 2.09 or
006 firmware later.
 Technical Bulletin PAGE: 32/32

Updated: 30th September 2013: Changes in bold italics

Model: Model B-C3 Date: 31-Mar-06 No.: RB234000r
Subject Symptom RTB # Cause Solution Note
Memory leak When an SDK B861 VM card C Install version 2.15 or
application attempts 006d firmware later.
to open a software
keyboard but fails.
Machine is too DOS unit is installed B234 System firmware Install version 3.11.3 or
slow 006j later.
Machine is too GlobalScan NX loads B861 VM card C Install version 2.15 or
slow screens slowly 006d firmware later.
Machine is too When Multiple jobs B234 System firmware Install version 6.04 or
slow are printed using the 006p later.
Cover Interposer
Tray
Cannot copy B861 VM card firmware Install version 2.10 or
files 006a later.
Daylight saving Disabled instead of B234 System firmware Install version 3.12 or
time enabled 006k later.
Clock is slow If the machine has B234 System firmware Install version 3.12 or
been switched off/on 006k later.
more than 1000
times
Original table Occurs if the ADF is B234 Install parts from this kit: See the RTB
moves up and used very frequently 056 ADF Harness With Cord for the
down Keep P/N B2349805 installation
repeatedly procedure
SMC Report Information not B234 System firmware Install version 6.05 or
shown correctly 006q later.
Files not If the main power B828 Browser Unit Type Install version 1.71 or
deleted from switch is turned off 003f B firmware later.
HDD while scanned data is
being transferred.
Jam displayed With the Booklet B234 Finisher firmware Install version 2.000:61
but no jam Maker BK5010 014k or later.
installed
Hard disk Formatting timeout Gen The usable Replace the HDD with
(EFI controller HDD) RTB storage capacity the following:
when reloading 060 of the HDD D5021020 (clipped
system software mentioned above from 500GB to 80GB)
after replacing the was not
hard disk “capped”