Answer

Question Option 1 Option 2 Option 3 Option 4

s
Identify the technique which is NOT used in Job Job Enlargement Job Rotation Job Enrichment Job specification
Designing. 4

Identify the option from following which is not the Reduction of Experts in Increase in Slow decision
advantage of Functional organisation. barriers in operarion knowledge efficiency 4

Select the option that is excluded from the Kaizen Budgeting Delegating of CPM
techniques used for quality of the work. authorities 4

Summerarize this statement in ONE word - "A business Organization management corporate
place where people come together, organize and co-
ordinate activity to achieve some specific goal". 2

Explain concept of Co-operative briefly. is a for-profit The owner of the is a limited liability is a limited liability
business owned by business has business that has a business that can
two or more people. unlimited liability separate legal organize for-profit
for the debts personality from its or not-for-profit. 4
incurred by the members.
business.

Organisation Behavior is based on following three Investigative study impact of Application of Study of Boss-
concepts,except. Select the option that can be of individual organisational knowledge to Employee
excluded from the options with respect to basis of structure on human achieve relationship 4
behavior organisational
effectiveness.

Which organisaitonal relationship gives a greater formal organization. informal strategic business
job satisfaction and results in maximum production? organisation organisation organisation 2

Identify an option that is NOT among the Owner employees competitors customers
components of a business . 3

Interprete the" Production Function" of business This is a process Sale of goods finding out right equipping with
1
organisation. where raw material produced by vendor for raw other resources like
and other resources
Choose the role manager performs when ,he or she Entrepreneurial production role
Role Disseminator material supplies.
Spokesperson role material, technology,
Negotiator Role
evaluates information collected through monitor role
and then the evaluated information is disseminated 2
to the concerned employee for further process.

What do you understand by organizational change . It is change in It is change it is “one which It is change the
customer group of introduced due to ultimately affects the change introduced
organization. changes in team of pattern of work due to promotions of 3
investors and/or relationships employees.
To cope up with change process ,a manger should Communication Training within the
facilitating Awarding and
work on all the factors except one.Identify the retrenchment Celebration 3
INCORRECT one. activity
When a Production manager has a talk with Informational roles Monitor Role Disseminator role Liaison role
inventory officer for inventory records or placing an
order for next week at the same time discusses with
marketing manager about feedback from 4
customers.Identify the type of role delivered.
Select the CORRECT option for Line structure type Finanace dept of Military banking & insurance Manufacturing
of organization. organization organization organization organization. 2

Summerarize this statement in ONE word - "Method six sigma pareto chart benchmarking brainstorming
of shared problem solving by thinking intensely
about it, in which member of a group spontaneously 4
contribute ideas.

Organise the elements of the term SIPOC in Suppliers, Input, System,Input, system ,information, sales
CORRECT ORDER. Process, Output and Process, Output and Process, Output and ,inventory,process
customer customer customer ,Output and 1
customer

Select the CORRECT option which is used to Pareto chart Affinity Diagram flow chart Fishbone Diagram
analyed and prioritized the ideas designed during
brainstorming session before implementation. 2

Who conducted the Hawthorne experiment? William Gilbreth Taylor Deming Elton Mayo 4
Choose the Option which is NOT part of steps in Obtain CEO Create a Steering Prepare a Flow Informing and
implementing TQM. Commitment Committee Diagram of educating the clents
Company Processes of the organisation 4
as they are part of
the process.
Interprete the term-" Esprit de corps"briefly. Equality of Consolidation of Harmony, cohesion No slacking,
treatment management among personnel. bending of rules 3
functions

Compare the theories prescribed by Henry Fayol’s Taylor focused on Tyalor Derived 5 Taylor viewed Fayol’s theory is
and Taylor ,and select the correct statement. top management and functions and 14 Management as more widely
their actions while principles of Theory of applicable than that
Henry Fayol management while administration of Taylor, although
emphasized upon Henry Fayol coined whereas according Taylor’s philosophy
Individual worker Time and motion to Fayol it was has undergone a big
4
and machine study Theory of Scientific change under
relationships Management. influence of modern
development.

Supply of human and material resources and helps planning Organization mangement controlling
to achieve the objective of business. Suggest a term 2
for this.
Which of these organiztaion is created for formal organization. informal business or strategic
technological purpose? organization. organisation. organization. 1

Which organisational relationship gives a greater formal organization. informal business or strategic
job satisfaction and results in maximum production? organization. organisation. organization. 2

Which of these is excluded from Principles of Specialization of Unity of command Unity of direction decentralization
Classical Management Theory? labour 4

Which of these is NOT among the advantages of Eliminate or reduce Facilitate and speed Eliminate retaining employees
conducting a time and motion study? ineffective effective movements unnecessary work and attracting new
movements talents 4
With reference to term Motivation ,Identify the class of drives class of desires class of needs entire class of
CORRECT option that induce individual or group drives. Desires,
of individuals to work. needs, wishes and 4
similar forces

"Direction should be such that the individuals can Unit of command Direct supervision Harmony of Efficiency
integrate their objectives with organizational objectives
objectives." Translate this sentence into a concept 3
from the given options.

Summarize this statement in a term - "A process Job Enlargement Job simplification job enrichment Job rotation
where employee characteristics and qualification
required for the post are defined along with duties 2
and tasks for satisfactory performance."

How do you view application of Social psychology It helps in This helps in it facilitates and It focuses on
in organizational behavior?Identify the understanding and establishing better accelarates group improving cross
INCORRECT one . managing behavioral communication decision making cultural aspect.
changes within within the 4
organization. organization.

Management is that function of an enterprise which TRUE FALSE

concerns itself with the direction and control of the
various activities to attain the business objectives.” 1

The most important resourse of any organisation is Manpower Money Machine Minute 1
Chart is a graphical presentation of data with Signs Diagrams Symbols Structures
3
different
Resources are 1&2 1 &3 1&4 2 &4
1) Material
2) Components 1
3) Both Material and components
4) Human
Natural resources are used as Supportive material Raw material Extra material Non useful material
2

From the following list which is not the most basic Land Labour Infrastructure Capital
3
resources
Which is not a tangible resource of an organisation Goods Machinery Finance Information
from the following list. 4

Organisational behaviour is A science An art A science as well as A concept

3
an art
Following are the forms of business houses other Sole propritorship Partnership Borrowed Cooperative
3
than
Employee of any organisation is responsible for Execution of Implementation of Execution and Benefit of business
strategies strategies implementation of 3
strategies
The products extracted from natural resources which Primary Industries Secondary Industries Tertiary Extraction Industry
4
are used for
Production of Petrol Diesel kerosene are the Manufacturing Synthetic Industry Analytical Industry Process Industry
3
examples of ___type of Industry Industry
Atomobile,Electronic Machines like TV,Washing Assembly Line Process Industry Manufacturing Construction
1
machine are the producs of ___type of Industry Industry Industry Industry
Educational service falls in the categry of Primary Industry Secondary Industry Tertiary Extraction Industry 3
Database along with _____are providing vast of Hyperlink Web Data source Web browser
1
information across the internet
Customer satisfaction is an_________type of Organisational Social Objective Personal Objective Technical Objective
1
objective Objectives
14 Principles of Management are profounded Peter Drucker Henry Fayol Taylor Harold Koontz
2
by____
The Pricnciple which deals with only one boss for Initiative Unity of Direction Unity of Command Discipline
3
each employee is __________
Following are the sense that organisation need to Belongingness Team spirit Unity Knowledge
4
grow into the employees except
The eld of organisational behaviour examines such Interpersonal conict Organisational Motivation of Planning;
questions as the nature of leadership, eective team resolution; control; conict individuals; development
1
development, and motivation of management planning
individuals
The field of organisational behaviour is primarily The behaviour of How resources are Control processes Both a and c.
concerned with individual and efectively managed. and interactions
groups. between 4
organisations,
external context.
The manager of an organisation need to be able to Explain Predict Evaluate n modify Umderstand
4
_____________except human behavior.
following are the options related to planning, except Achieve objectives forecasts for Tool for managing Makes sure Profit
of organisation compnay growth unexpected 4
situations
Planning closely connected with Creativity Innovation Setting objectives Creativity and
4
Innovation
Planning does not answer for following question. What need to What is the Where it will be whether quality will
4
accomplished? deadline? done? be good?
Planning does not help to find out Need of orgnasation People required effective leadership standards for control
structure 4

The most important asset in an organisation is Infrastructure Human Resource Machine Finance 2
Staffing is the process of management that is not Acquiring & Ruling Employing & Rewarding and
2
concerned with Developing apprising retaining
Staffing does not include Righ person At right place At right time At right salary 4
Staffing process does not include Organising Retaining Transfering Developing 3
A person is not a leader if he/she is not concerned Empowering team Motivating Implementing Ignoring faults of
4
with innovations employees
Leadership helps to upgrade Individual Group Department Organisation 3
Which is not the factor included in 4 M of Men Machinery Management Body Material
3
Mangement
The objectives of management are achieved by Planning Organising Working Directing
3
functions like
Manangement accepts social changes and introduces Innovative New path to follow New processes New idea
1
Technology
Manager must have following skills except Technical skills Analytical skills Communication Bossing skills
4
skills
The niddle level manager need to have more planning Organising Planning and Directing worker to
3
technical skills related to Organising both work on production
Political skill relate to Influencing people. Handling people Managing people Thretening people 1
The skills under which manager can identify key Decison making Analytical skills Interpersonal skills Political skills
2
factors is skills
From the list given below which is not a managerial Working on Motivating Creating n following Developing personal
4
role Objectives employees budgets skills
Educating childfren,Health programs,prevent from Organisation Society Employee Customers
2
air,water,noise pollution are the function towards
Organisational change is one Which affects Relationship within Both pattern and Competition in
3
pattern of work organisation relationship market
Following are the factors affecting organisational Diverse Workforce Changing Functional change Economic change
3
change other than Technology
To overcome the loopholes for change, training is Leaders Managers Employees President
1
given to
The change is quickly acceptable with the help of Knowledge Skill upgradation Both knowledge and Not known
skill upgradation 3

The ______Manager is responsible for short term functional manager Operational manager Executive Manager Development
1
planning. officeer
______have formal authority to use organisational CEO Manager Operational Functional Manager
2
resources and make decisions,, Supervisior
_____skill affects the condition of an organisaiton. Technical skills Decision Making Political skills Analytical skills
2
skills
Under the category of decision roles , the roles are Entrepreneurial Role Disturbance Handler Resource Allocator Spokerperson Role
4
except______________ Role Role
Decision role require managers to plan Strategy Resources Strategy and
3
Resources both
_________is the backbone of any organisation Customer Employee Legal & Community
2
Government
Which is not a legal aspect of social responsibility legal & Government Transperancy in Discouraging Overuling
4
transactions corrouption
Select the option which is NOT among Quality Quality Planning Quality Quality control performance
4
Trilogy of Dr Juran. Improvement measurement
Name the element which is excluded from the Goals retrenchment promotion Awarding
2
important elements of a matrix organization.
List the different types of departmentation in the Functional geographical customer Matrix structutre
4
organization. Find the INCORRECT one .
Choose the CORRECT option that is concerned Responsibilities Opganisational Roels and Organisational
with Task oriented leaders. structure & culture
2
Operating
procudures
Study of organisation behavior focuses on which of Human Employer Human Behaviour Employees
3
these option?
Which of these is excluded from levels of planning. Corporate plan Divisional Plans Sectional plans Long term plan 4
Define Anthropology. focuses on cultural is the study of is study towards study of human
systems, beliefs, human behavior in Behavioral pattern behavior that tries to
customs, ideas and the context of social of co-workers and identify the
values within a situations. their social behavior characterizes of
society and the along with individuals and
comparison of with relationship with provides an
aspects like values, them to maintain understanding why
1
attitudes and even social groups as per an individual
cross-cultural social order behaves in a
analysis, particular way.
organizational
culture,
organizational
environment.
Which of these is NOT there in tools of Co- standadization mutual adjustment direct supervision prioritization
4
ordination?
What do you mean by delegation? it is assigning it is getting work it is nothing but it deals with
certain authorities done by people following work assigning work to
and responsibilities order someone who is 1
by superior to from other
subordinate deopartment.
Name a Scotish scientist ,who coined a term Dr Deming Adam Smith Taylor Abraham Maslow
2
division of Labor first time .
The decision making process is affected by factors Yes, These factors No ,these are not the these factors might The factors affect
like perception ,organizational issues and affects the decision factors that affaect or might not affect only strategic
environmentalissues . What is your interpretaion making process in the decision making the decision making decision making.
1
about this statement. all situaltons process process, because it
may vary from
situation to situation
Control system of an organisation has no influence internal environment external customer government
2
over which of these factors? environment
If a leader is using action to motivate employees Planning directing organizing controlling
towards goals, he or she is using what method of 2
management?
Suggest ONE word for- "Study of the movements fatigue study time study motion study work-study
of both the workers and the machine to eliminate 3
wasteful movement".
The decisions are benficial if they are Taken timely Taken correctly Timely and correctly Taken with the help
3
of people
To run the business, person needs to have Well equipped with should be able to Well equipped with capital to cover all
skills and knowledge manage people skills and knowledge costs
and should be able 3
to manage people

Following are the nature of business except Producing goods Profit Organisation Distribution and Rendering services
and services exchange of finished to needy 2
products
There are basicaly three components of business Owner Employee Customer Infrastructure
4
except
To manage any organisation what is required? Division Decentralisation Centralisation Division and
4
Decentralisation
Adopting any system depends on Complexity Size of organisaiton Infrastrcture Size and complexity
4
of organisation
In Production of Good come following products Cloths Machinary Banking Service Software Product 5
Owner of the business is not responsible for Preparing objectives Mission to carry Decision making Environmental
4
over business conditions
Employess are treated as Manager Supervisor Executor Worker 3
Out of following which is not an option relatated Quality products Resonable price Regular Supply
Return policy 4
with Customer satisfaction
The Industry which uses natural resources as raw Primary Industries Secondary Industries Tertiary Quagternary
1
material is Industry
Food production and food preservation are the Analytical Industry Manufacturing Genetic Industry Process Industry
3
examples of Indusry
Government and private institutions are established Finanacial Servies Educational Services Information Services Production Services
1
to provide services like
In strategy formulation, the forces that must be potential entrants in customer's supplier's bargaining potential entrants in
focused for industry analysis includes ------------- market bargaining power power market, customer's
bargaining power 4
and supplier's
bargaining power
The example of customer perspective in balanced employee turnover operating operating income customer
scorecard is--------- rates capabilities and and revenue growth satisfaction and 4
number of patents market share
The way an organization match its capabilities with elasticity incurrence off shoring strategy engineering
available opportunities to accomplish its goals is 3
classified as ------------
The example of internal business perspective in employee turnover operating operating income customer
balanced scorecard is rates capabilities and and revenue growth satisfaction and 2
number of patents market share
The balanced scorecard perspective which measures learning perspective financial perspective internal business customer
strategy profitability and amount of operating process perspective perspective
2
income results from cost reduction is classified as ---
---------
Following are the factors affecting establishment of Sources of business Location Expected Government
2
business organisatin except competitors Regulations
Supply quality products and services are the Organisational Social Objective Personal Objective Technical Objective
2
objectives under which category? Objectives
Educational Services are part of Primary Industries. TRUE FALSE
2
While performing managerial role, Interpersonal TRUE FALSE
Skill help to treat organization as a family and try to 1
keep everyone together.
Organizational Hierarchy can be defined as the TRUE FALSE
understanding; prediction and management of the
2
human behavior affect the performance of the
organizations”
Material management deals with campus planning TRUE FALSE
and designing for the movement of materials within 1
the organization.
Fishbone Diagram is also called as cause and effect TRUE FALSE
1
diagram or Ishikawa diagram.
Henry Fayol viewed management as a profession TRUE FALSE
that can be trained and developed and emphasized 1
on policy aspect at top level management.
Delphi method is a technique used for decision TRUE FALSE
1
making
In TQM process all quality related process within TRUE FALSE
1
the organization are considered for improvement.
Cash inflow and outflow during a specified period TRUE FALSE
2
is decided during master budget.
In _____________________ role manager assigns Disturbance handler Spokesperson role Entrepreneurial Role Monitor Role
resources to develop innovative goods and services, role 3
or to expand a business
_______________________derieves from position Reward power referent power expert power Legitimate power
they are allotted and it provodes decision authority. 4

Every manager has to manage the customers resources suppliers government

__________________that are necessary for getting 2
output in the form of finished product.
___________________ is a relatively enduring attitude personality culture business
organization of beliefs, feelings, and behavioral
1
tendencies towards socially significant objects,
groups, events or symbols”
_________________ is an approach that Total productive SIX SIGMA SIPOC Total Quality
organizations use to improve their internal processes maintainance (TPM) Management (TQM 4
and increase customer satisfaction.
Work assignement is done under which principle of Unity of Command Unity of Direction Division of work Initiative
3
Fayol
Who says that "Management is an art of getting Peter Drucker Henry Fayol Taylor Harold Koontz
4
things done by people"
Six Sigma seek to improve the quality of output by By removing causes By identifying By Removing and By mitigating
of defects causes of defects Idnetifying causes of 3
defects
As per webster's dictionary Profession is an Specialised Academic Training Both Specialised Booth not necessary
occupation requires Knowledge Knowledge and 3
Academic Training
Total quality management ideas were developed by Peter Drucker Henry Fayol Taylor Harold Koontz
1
Management is as ______________term Economical Sociological Intterdisciplinary Mathematical 3
Management is Process of organised Continuous process Process of human Process of organised
activity interaction activity, Continuous
process and Process 4
of human interaction

Management is process of co-ordinating its finance People Raw material infrastructure

4
resources choose odd one out
Organisation structure means Departmentalisation Divison Both work assignment
Departmenalisation 3
and Division
Choose odd one out related to simple organisational Time Human Money Designations
structure and the relative factors like 4

Organise the elements of the term SIPOC in Suppliers, Input, System,Input, system ,information, sales
CORRECT ORDER. Process, Output and Process, Output and Process, Output and ,inventory,process
1
customer customer customer ,Output and
customer
Select the CORRECT option which is used to Pareto chart Affinity Diagram flow chart Fishbone Diagram
analyed and prioritized the ideas designed during 2
brainstorming session before implementation.
Choose the Option which is NOT part of steps in Obtain CEO Create a Steering Prepare a Flow Informing and
implementing TQM. Commitment Committee Diagram of educating the clents
Company Processes of the organisation 4
as they are part of
the process.
Interprete the term-" Esprit de corps"briefly. Equality of Consolidation of Harmony, cohesion No slacking,
treatment management among personnel. bending of rules 3
functions
Manangement accepts social changes and introduces Innovative New path to follow New processes New idea
1
Technology
Select the option which is NOT among Quality Quality Planning Quality Quality control performance
4
Trilogy of Dr Juran. Improvement measurement
Name the element which is excluded from the Goals retrenchment promotion Awarding
2
important elements of a matrix organization.
List the different types of departmentation in the Functional geographical customer Matrix structutre
4
organization. Find the INCORRECT one .
Summerarize this statement in ONE word - "A business Organization management corporate
place where people come together, organize and co- 2
ordinate activity to achieve some specific goal".
Identify an option that is NOT among the Owner employees competitors customers
3
components of a business .
Which one of the following statement is correct? Planning and Planning and Controlling is a part A control process is
controlling are controlling are not of the planning meaningless without
3
essentially one and same. process. pre-set goals.
the same.
Out of following which is not an option relatated Quality products Resonable price Regular Supply Return policy
4
with Customer satisfaction
Following are the factors affecting establishment of Sources of business Location Expected Government
2
business organisatin except competitors Regulations
Supply quality products and services are the Organisational Social Objective Personal Objective Technical Objective
2
objectives under which category? Objectives
Work assignement is done under which principle of Unity of Command Unity of Direction Division of work Initiative
3
Fayol
Who says that "Management is an art of getting Peter Drucker Henry Fayol Taylor Harold Koontz
4
things done by people"
Six Sigma seek to improve the quality of output by By removing causes By identifying By Removing and By mitigating
of defects causes of defects Idnetifying causes of 3
defects
As per webster's dictionary Profession is an Specialised Academic Training Both Specialised Booth not necessary
occupation requires Knowledge Knowledge and 3
Academic Training
Total quality management ideas were developed by Peter Drucker Henry Fayol Taylor Harold Koontz
1
Which is not the factor included in 4 M of Men Machinery Management Body Material
3
Mangement
The objectives of management are achieved by Planning Organising Working Directing
3
functions like
Manager must have following skills except Technical skills Analytical skills Communication Bossing skills
4
skills
What confuses employees to workforce and Non structuring of Conflict due to two Line structure Functional structure
2
reporting organisation bosses.
Which are the two main activities finance Planning Budgeting Accounting Planning and
department has to carry out financial resource Budgetting 4
management
Which function of staffing process judges the skills Interview Selection Interview and Appraisal
3
of an employee selection
Manpower planning doesnot concerned with External Change in lifestyle Internal environment Technical changes
3
Environment
For analysing number of positions in an organisation Skills Abilities Personality Desired experience
3
what is not required
What is not necessary to identify number of Organisation Projected plan Post urgency Post Duration
3
positions required in organisation structure