LLU@ Z\e Of am |S Ox LUE > | LL) w < Z| O}F LL {=Presentazioni Quando entri per la prima volta in un/azienda, puoi 9 Grammatica Present simple e contin usare molte espressioni per presentarti. Esistono Aa Lessico Presentazionie galateo anche diversi modi per essere presentati. Be Competenza Fare le presentazioni 1.1 COMPLETA LE FRASI USANDO LE PAROLE DEL RIQUADRO —E—EEEE———————— — | Hi How do you do 2 'm Christophe from BlueTech. ae = ee coe o it} I'd like to you to Marco from IT. - e t , You be Paola from Madrid. e ti & Gloria, Julia, our new secretary. oe ttt Have you two each other before? e *? Great to you again! o si f to meet you, Antonio. ° ah. =: Sanjay has me all about you. o t? Idon't we've met before, have we? Qe Ff It'sa to meet you. pleasure see -de- told met must think meet introduce Nice 1841.2 COLLEGA IN MODO APPROPRIATO LINIZIO E LA FINE DELLE SEGUENTI PRESENTAZIONI Peter, Philippe, Im notsure Gerald, our new sales manager. @ [ Simone, rd like to introduce you to Cimet. My name's jana. ) © { Hel \ ifyou have met each other } © [You must be selma from the c so much about your work. J © | Hi, Omar. | think we Colin, meet Liam. He's joining our team soon. © | Myboss has told me Chicago branch, Great to meet you. 3 © Thisis Colin from IT. met at the conference in Dubai last year. ) 1.3 LEGGI LARTICOLO E RISPONDI ALLE DOMANDE een, _ Meeting and greeting / ‘The author says that meeting people is easy. True [| False {7% Not given |_| _) — Wetng new poopie isnt aways easy, but it’s an on essential sil fora young business profession Meeting people will always make you successful / True ["] False [| Notgiven [| Wet Youre looking for a new job, hope to grow your business, OF just want to find talk to the right people Success, but it can ( So, what's the best You should talk about your recent experiences. new clients, you need to rT : It doesn't always lead to s True |_| False |) Not given |] Provide a great fst sen Way to start talking? The author thinks food is a good topic of conversation. Talk about ye cceny experience: “Tm worki True || False |] Notgiven [_] with some great software engineers at the about nt 18 great way to start. You can tell them You shouldn't ask how much someone earns. aint Pras and interests: “I play golf : my friend on the weekend” n weekend” might be True |_| False [| Not given |) Starter. But you shouldn't talk about things eo igs that are {00 Personal. Ifyou ask someone how mach © The author suggests talking about your education. money they ear, they might be often nh True [| False [| Not given |_| good idea is to talk about one of your clients: Toften work with El a The author says that you shouldn't talk about clients. ‘Japanese start-up.” Yo Deion pate ia u will soon find that the True (] False [1] Not given [ | ae to wants to know more... 1851.4 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI | staying at the hotel on Park Lane all this week. I'm staying at the hotel on Park Lane all this week. © | am catching the train to work at 8:15am each morning. @ We are having a new printer that is difficult to use. © | working at the Guangdong branch all this August. @ Sanchez is knowing Katie because they worked together. © Do you enjoying this presentation? | think it's great. © Tim isn’t knowing Anna from the Montevideo branch @ Marek is liking the new furniture we bought for the office. © How are you spelling your name? © The meeting usually is take only half an hour. © Doug is really enjoy the conference this year. @ 1d like introduce you to my manager, José Rodriguez. © Clara working from 8:30 to 4:30 on Thursdays and Fridays. A 1861.5 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE Raul-prasents/is presenting at the moment. Our company is having / have some difficulties at the moment. Pablo, I'd like you to meet / meeting my wife, Elvira, | usually hate conferences, but | enjoy / am enjoying this one a lot. | have / am having two children, a son and a daughter. Michael, | like / I'd like to introduce you to Michelle. ! don’t think / am not thinking we've met before, have we? It's so great to see / see you again after such a long time. How do you pronounce / are you pronouncing your last name? You must be / being Harold from Copenhagen. Nice to meet you. Hi, | think we met in Oslo, aren't we / didn’t we? ae “) 187Conoscere | colleghi Parlare delle proprie esperienze lavorative passate @ un buon modo per conoscere i colleghi. Per farlo, spesso si usano il past simple e il past continuous. Fy 2.1 SPUNTA LE FRAS! CORRETTE (~ Jan was to look for a new job. | Jan was looking for a new job. @ | was preparing for the presentation. | was prepare for the presentation. oO @ Did Greg work in the New York branch? [_] Did Greg working in the New York branch? [_) © Akira was living in Kyoto in 1998. [ Akira was live in Kyoto in 1998. |m @ | didn’t understanding the presentation. [_) | didn’t understand the presentation. oO @ Pete was reading a book at 9pm yesterday. [_] Pete read a book at 9pm yesterday. oO © | was feeling exhausted at work, so I left. [_) | was feel exhausted at work, solleft. [_) @ Did you enjoy the presentation? oO Did you enjoyed the presentation? (| © Were you worked in IT then? Oo Were you working in IT then? oO @ Kai wasn't feeling well, so he went home. [_) Kai didn't feeling well, so he went home. [_] © | was finding a new job in France. a | found a new job in France. Oo «) > 188 9 Grammatica Il past simple e il past Aa Lessico Condividere esperienze passate Fe Competenza Parlare delle esperienze 2.2 ASCOLTA LAUDIO E NU! LE IMMAGINI NELLORDINE IN CUI VENGONO DESCRITTE2.3 COMPLETA LE FRASI CONIUGANDO | VERBI AL PRESENT PERFECT SIMPLE ( Chloe ___has boughé __(buy) anew apartment in Paris. i hk y Daniel (work) for more than five different law firms. f a ' (take) the bus to work all my working life. Thecompany_____________ (employ) five new people since September. ‘aL 0 Peter is a terrible waiter. He (start) looking for a different job. j 3 (work) here since she graduated in 1999. ae I (produce) 15,000 machines this year. (finish) his presentation for tomorrow. i (sell) our products in more than 25 countries. Teh (walk) to work since my car broke down, Gm h (decide) that I'm going to retire next year. ti t h (take) more time than we expected. Pea (work) at this office for more than 25 years now. ee (visit) more than 50 countries so far. i A k ‘a “)) 189DELLE SEGUENTI FRASI Claire was working for a bank @ | Jim was preparing a presentation @ I've worked at this company © | Chris had to wait for a taxi for 2.4 COLLEGA IN MODO APPROPRIATO LINIZIO E LA FINE for more than ten yea more than an hour. when she received a new job offer. ; before | started working here. J | Tim moved to New York when his boss entered the room. j © | Iranmy ownsoftware company © bought a smaller Canadian software firm. © | n 2013, our company c Ss 2.5 LEGG! LARTICOLO E RISPONDI ALLE DOMANDE Silvia has just started work for a bank. True [| False [1 Not given |_| Silvia has worked for three employers so far. True |_| False | | Notgiven | | @ Her first job was boring, True |) False | | Not given | | © She worked there for six months. True |_| False [| Notgiven | | @ Silvia worked in a bar while she was studying. True |_| False |_| Notgiven | | @ She only worked in the evenings. True | | False |_| Notgiven | | © She was working as an intern until recently. True |_| False |_| Notgiven |_| Cithen he was transferred to the US office. | ° Silvia’s Blog | HOME | ENTRIES | ABOUT | CONTACT POSTED FRIDAY, 7:30AM @ On the up! '"ve just started my new job at Moda Fashions in Edinburgh. ''ve worked for three different employers so far, and I'm hoping that this job will be the best I've had, My first job was in a local supermarket. | hated it. | was bored, I had no responsibilities, and the customers were often rude to me. | left after only three months. After that, | worked in a bar. It was more interesting and | met some interesting people. | was studying for my business diploma while I worked there, so | had something to dream about. Then | started to become interested in fashion. | was working as an intern for a small fashion agency when I received my job offer. 'm so excited. 190C 2.6 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE My doctor told /awas-teHimg me that | should take a vacation. At 3pm yesterday, | discussed / was discussing the new software with our IT team, While Susan has eaten / was eating lunch, her team was working hard, Karl moved to Berlin when he lost / has lost his job in Paris, Alan traveled / was traveling to work when he received a call from his wife. In 2007 | was working / have worked in the company headquarters in Geneva. Ihave lived / was living in San Francisco since 2003 Peter is sleeping / was sleeping at his desk when his phone rang. They was / have been based in Frankfurt since 1994. While | was living / have living in France, | worked as a waiter. Derek was buying / bought his first house in 2009. What were you doing / have you done at 4pm this afternoon? | was studying / studied in college when | decided to work as a lawyer. Who was in the meeting room when you entered / have entered? We were selling / sold our first machine in China in 2003.ee Lessico Deals with buying goods and raw materials ~ | a Purchasing \ © Ensures that all technological systems are working and maintained 3.1 REPARTI TRASCRIVI | REPARTI DEL RIQUADRO SOTTO LE DEFINIZIONI CORRISPONDENTI @ Deals with employee relations and matters such as hiring staff Deals with selling a finished product to outside markets @ Deals with maintaining a positive public image for a company @ Ensures the smooth day-to-day running of the practical aspects of a company © Ensures that all contracts and company activities are legal @ Deals with organization and internal and external communication © Deals with researching and developing future products for a company @ Deals with money matters, from paying bills to projecting sales © Deals with promoting products @ Ensures all manufacturing stages run smoothly Public Relations (PR) Facilities / Office Services Administration Human Resources (HR) sales Research and Development (R&D) Accounts / Finance -Purchasing— Production Information Technology (IT) Marketing. Legal3.2 RUOLI AZIENDALI TRASCRIVI LE PAROLE DEL RIQUADRO SOTTO LE IMMAGINI CORRISPONDENTI ae ah ti oe manager Chief Executive Officer (CEO) ployer | Chief Financial Officer (CFO) ° e | ah, | assistant ° { *) 3.3 DESCRIVERE | RUOLI TRASCRIVI LE ESPRESSIONI DEL RIQUADRO SOTTO LE DEFINIZIONI CORRISPONDENTI To ensure something runs smoothly i @ To be employed by a company qe to look after - To have a particular job or role To have control and authority something ¢ toworkas telookafter to be in charge of © To have the duty of ensuring something is done effectively © To be employed in a department or area of an industry tobe responsible for to work in fa chr to work for ) *) ) 193Parlare di cambiamenti In un ambiente di lavoro, ci sono molti modi per parlare 4" Grammatica "Used to’ "be" /“get used di cambiamenti passati o presenti. Molte espressioni Aa Lessico Conversazione includono “used to’, che pud avere diversi significati Be Competenza Parlare di cambiamenti = FR 4.1 SPUNTA LE FRASI CORRETTE Paula is used to talking in front of crowds. [7% Paula is use to talking in front of crowds. [_} 4.2 ASCOLTA LAUDIO E NU LE IMMAGINI NELLORDINE IN CUI VENGONO DESCRITTE @ Claude is used to working weekends. Claude is used to work weekends. EVGr @ Did Paul use to work in San Francisco? Did Paul used to work in San Francisco? oo © | am not use to working in such heat. | am not used to working in such heat. @ The team used to go out for lunch. The team used to going out for lunch. © We didn't used to have so many meetings. We didn't use to have so many meetings. 00 00 00 © | used to living in a house near the office. | used to live in a house near the office. @ Did you use to work in Paris? Did you used to work in Paris? 00 00 Oo © I'm used to the new software now. I'm use to the new software now. @ I'll never get use to this operating system. I'l never get used to this operating system. @ Kerry is used to commuting a long way. Kerry is used to commute a long way. Bel oe *) ——————————s 1944.3 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE Peter used from oJ home. _} is used to marking from | home. to J time.) We } didn’t aa have Sey (get) (the) (used) (0n1) ( 20} (newer) (1) (teh) (-eiving to.) (branch? | (_use } (Anthony) ( work } | Did Lin) (the | (Frankfurt Caste ) (2) (1) (0) (am) (having) éam.) used) (at) (set) ( Derek} (10) (tt) (50) (work) (commiting (Far) (to) (got) (new) (The) hasn't (to | (the | | team “system. | used | | operating | Danielle )(__isn't_} (presentations. }{_ to) (used Pam} (in }{ branch }{ used } { work ) {the Cologne. | | in (ots) Phil} used (a) (0) isn't) | work, “wearing ) | for! worked ina bank in the past. 4.4 COLLEGA LE FRASI CHE HANNO LO STESSO SIGNIFICATO | She's not used to working In the past | was a docto She doesn't usually work long hours. | __ Dan's driven on the left for years. to work ina "She's used to getting up I'm not used to spicy ~ Dan's used to driving on the a ( ( ( I'm not used to working so Se ee eT (Were getting used to the new! eoe0000006 We've had our new boss for three months. | Til never get used to English Yes, butthere'sa Ly, 4.5 INDICA LE RISPOSTE MIGLIORI ALLE SEGUENTI FRASI eed trou! lot to remember. yeu ny toiinvitations. new job? for lunch? That sd Ofcourse tam. (1) | Th oon e Would you No, thanks. ; oO Have you | Thaven't yet. like some - \ fro fine ceenittat \__ Isitany good? coffee? - new movie? I'm used to oO Thanks. Tomorrow: drinking tea. | would be good. oa ae "oe wl inser Jenny. | 7 commute? 7 nie 3 , I'm getting use W Iwill sleep later. [_] m getting 'm not used 1964.6 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE | took a while to get used to /amused-to the weather here. Are you used to / got used to living in a tropical country yet? | was used to / used to travel to work on foot before they built the metro. When | lived in Berlin, we used to / get used to live in an apartment downtown. Were you used to / Did you use to workin the Edinburgh branch? | grew up in Japan, so I'm used to / got used to driving on the left. Arnold's used to / use to waking up at Sam every morning. used to /am used to working for a demanding boss. When | was a child, | didn’t get used to / use to like going to school. We are used to / used to go to Florida each year on vacation. My father used to / getting used to work in a factory until it closed down.Delegare | compiti Se hai troppe cose da fare, potresti aver bisogno di delegare dei compiti ai colleghi. Per farlo, in inglese si ricorre a diversi verbi modali che indicano il grado di obbligo. 5.1 SPUNTA LE FRASI CORRETTE Peter has to stop working during lunch. Peter has stop working during lunch @ Staff must not smoking in the building. Staff must not smoke in the building. @ We don't have to go to work tomorrow. We not have to go to work tomorrow. @ I have to go home early on Thursday. Ihave going home early on Thursday. @ You have to do this assignment today. You has to do this assignment today. © We need increase sales this year. We need to increase sales this year. © Jim doesn't have to attend the meeting. Jim don't have to attend the meeting. @ The team must not forget their timesheets. The team must forget not their timesheets. Paolo has got to signing up for the course. Paolo has got to sign up for the course. © We will need to hire new staff this fall. We will need hiring new staff this fall. © We must improve our productivity. We must to improve our productivity. 198 Imp oO 200 00 00 OO 0O OO OO OO OO Ooo 9? Grammatica Verbi modali per obblighi Aa Lessico Delegare in modo cortese He Competenza Delegare compiti ai colles= 5.2 ASCOLTA LAUDIO E RISPONDI ALLE DOMANDE ¢ Una manager, Janice, 7 assegna dei compiti al suo assistente, James. “Janice is giving a presentation on Wedi True [| False (7 Not given |_| @ Janice’s presentation is about marketing. True |_| False |) Notgiven [| @ She hasn't reserved a meeting room yet. True |] False |) Not given [_| © Janice wants James to reserve a small room. True [_| False {| Notgiven | | @ She doesn't need a projector or sound system True |) False || Notgiven |_| Janice needs the room from 2:30 to Spm. True [ | False | | Notgiven |) Janice wants James to email the team. True | | False | | Notgiven [ | @ James should order refreshments for the break True [| False {| Notgiven |_| O Janice wants James to check the visuals. True |_| False |_| Notgiven |_| @ Janice invites James for lunch to say thank you. True [| False | | Notgiven |_| xmed 5.3 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE Fbetore = } the ) We 5 Se PEP : have to finish the presentation before Spm. copy }|_you_} | minutes) | of } | please? | | give || the )| Would ) Peter (a) have at_} (leave) (reception. | (passes | { All | (their must | | visitors the _) (post (to } office, }{ please? || this || take |{ Could (letter_| (you | (Ramon } (0.) i} (work) Che) apromotion” } [needs ) wants | before || You }/ complete |{ must [the | Con |( Friday. |/ form } | Spm | smoke Staff_.) (the } (must } (_ building _} (not _everyone | Would } | you ) | anemail [to ) [the ) (send } | meeting? |} | about the} (by } finish | You} | project } must) | evening. ) | Wednesday ~) 199DELLE SEGUENTI FRASI 5.4 COLLEGA IN MODO APPROPRIATO LINIZIO E LA FINE @ | The company must change g record of everything you spend this @ | Ineed you to finish < identity cards at all times in the bulla © | Could you keep a the team about the recent changes, p @ | Would you inform the presentation by Friday. WW WN @ | The company has got to about closing some of our branches. @ | You don't have Cinyest more in training, @ | We need to think to finish the assignment today. ‘A 5.5 LEGGI LARTICOLO E RISPONDI ALLE DOMANDE The author says delegating is always effective True [| False (7% Not given [_] @ You should think about who to delegate to. True _| False |] Notgiven || @ You should follow your team’s every step. True |_| False [| Notgiven || © You should organize team-building activities. True |_| False [| Notgiven || © Deadlines should always be flexible. True || False |) Notgiven |) © Your team won't appreciate negative feedback. True | | False [| Notgiven || ———— ens, 200 Cea A problem shared... can be a problem ha! cetting your fellow team members involved in your daily tasks makes life easier for everyone, surely? But only when you know how to delegate effectively, In my experience, I've found ithelps if you think about these four simple steps: |] Younced to think about who you're delegating to, Are they the best person for the job? What will they give, and what will they learn? my You don't have to follow your team’s every step or decision. But you sh be communicative amd offer advice. A suy team is an effective 3 ‘You must set a deadline. Everyone to know when the prog should end. Otherwise your project will lose its momentum, You have to offer your team feedback Everyone appreciates cre for success, but they also want to know what went wrong5.6 ASCOLTA LAUDIO E RISPONDI AD ALTA VOCE COMPLETANDO LE FRASI CON LE PAROLE DEL RIQUADRO | just received Eric's memo about the conference. a == | Great. Would you print me a copy, please? - __ Is this presentation high priority? No,! you to finish it today. a Is it OK if| hand in the report next week? I'm sorry, Mike. We really have it by Friday. a (Can we look around the factory? I'm sorry, but members of the public enter the building. a ‘The new uniforms still haven't arrived. We need them tomorrow. you call the supplier, please? a Do you want me to stay late tonight? No, you to. The deadline is next week. Tm afraid | still haven't finished the report. Well, | it by 1pm today. a need = Went = must don't need Could mustnot ~) 201Vey 6.1 DENARO E FINANZA TRASCRIVI LE ESPRESSIONI DEL RIQUADRO- SOTTO LE DEFINIZIONI CORRISPONDENTI The amount of money that is available to spend on something a budget © Extra money the bank allows you to spend gy than you earn SY | @ To lose money by spending more @ The regular costs of running a business, such as wages @ To get into a situation where you owe people money @ To earn just enough to cover the costs of producing a product © Money coming into a business © An amount of money spent ‘ @® Records of money paid into and out of a business © To fall, especially in worth or value @® To reach the highest point @® The amount of one currency that you get when you change it for another 202To chargeless than others who gj the same goods or services as you i, The amount or value of total sales. = — a particular period | ‘A major decline in mic activity Achange to more positive siness conditions ‘The rate at which money comes and goes out of a business To no longer be able to exist business to make a loss an upturn in the market sales figures income an economic downturn overheads the exchange rate cash flow an overdraft to get into debt to go out of business to peak expenditure / outlay a budget to undercut competitors to drop accounts to break even ) 203Be Scrivere una relazione Quando scrivi una relazione, potresti aver bisogno di $8 Grammatica Past perfect e past simple usare diversi tempi verbali passati per mostrare lordine Aa Lessico Business English formale degli event, Potrebbe anche essere necessario luso di Br Competenza Scrivere una relazione un linguaggio pit formale. 7.1 COMPLETA LE FRASI CONIUGANDO | VERBI AL PAST PERFECT OAL PAST SIMPLE We __stayed _(stay) in the hotel that our client _had recommended (recommend) to us. @ Sales (be) good because we (organize) a good marketing campaign. @ sales (fall) sharply, so we (decide) to withdraw the product. O Aditya (want) to try a program that the team (not use) before. @ After Peter (finish) the report, he (want) to go on vacation. iw 7.2 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI Sandra gave /-sac-given a presentation that she prepared / had prepared two years ago. @ Ramon wrote / had written ten pages of the report when his computer crashed / had crashed. @ Many of our employees did not / had not visited the factory before and were / had been very impressed. © Bob’s speech was / had been disappointing because he didn't prepare / hadn't prepared well. @ Nobody told / had told the conference delegates where their hotel was / had been. @ | didn't delegate / hadn't delegated tasks to Kai before, but | thought / had thought he did a good job. W » 2047.3 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI The purpose of this report is review our advertising campaign for next year. The purpose of this report is to review our ee camapaign. for next year. The followed report will explore our new sales strategy. As can be seeing in the table, we have invested $4 million this year. Some of our customers have stating that they are not satisfied with the result. Our initial investigation suggestion that this is not true. Our beginning recommendation is to reduce the budget by 50 percent. We consulting a number of focus groups for this report. Py) 7.4 COLLEGA IN MODO APPROPRIATO LINIZIO E LA FINE DELLE SEGUENTI FRASI _ We consulted a number |The purpose of our report SS Thefollowing report presents |_Based on the initial research, x Our principal recommendation i isto €7.5 LEGGI LA RELAZIONE E RISPONDI ALLE DOMANDE LOCATION REPORT “The aim of this report is to assess the Housing Based on the initial research, advantages and disadvantages of moving We concluded that housing is much more the company headquarters to Alchester. affordable than in major cities. The “The following report will look at location, proposed site is near an attractive suburb. transportation, housing, and the availble ya subsidies The local ae tax breaks. offers large grants to companies that want Location The site in Alchesteris 20 miles tomove the area. However, these are from downtown. The townhastwolarge onl available if the company is willing to colleges and a number of other IT stay in the area for more than ten years. re . e panies, Boe itismorethan 200 conclusion Many of our employees stated ijor city. es miles to the nearest major Cty that they would not be happy living so far ‘Transportation There isan airportand _ fromaciy. Others stated that they found the rail connections to other cities are the affordable accommodation very good. However, the airport is far (30 miles attractive. The grants offered are away) and the station can only be reached attractive, but the company will need by taxi. tomake a big commitment. What does the report aim to a port aim to assess? \ |The company's profits for the year 5 | e What are the findings about housing? | Apotential new location for the company [| [tis affordable in Alchester aim ice onl y Oo] The company is still researching it ee The suburbs are not attracti inc itive © Where is the site in Alchester? © What must companies do to get a tax subsidy? 200 miles from downtown Stay in Alchester for over ten years Downtown ] Work with the local government © What is good about re tation links? What is the conclusion of the t Be it the transportation links’ © What is thi ion of the report The location of the stati ition locas i The company will move to Alchester Rail connections to other cities Oo A decision has not yet been made Ss 2067.6 SPUNTA LE FRASI CORRETTE As can be see in the table, our profits have declined by 9 percent this year As can be seen in the table, our profits have declined by 9 percent this year. cs ‘The purpose of this report is to compare the two factories. oO The purpose of this report is compare the two factories. (el Oo Focus groups had been consulted before we implemented the policy. Focus groups had be consulted before we implemented the policy. oO Sales of our products are fallen in comparison with the previous quarter. ] Sales of our products had fallen in comparison with the previous quarter. fl) Our principal recommendation is to increase investment in R&D. oO ‘Our principal recommendation is increase investment in R&D. o Profits had risen by more than 20 percent in the first half of 2015. Oo Profits had risen with more than 20 percent in the first half of. 2015. Oo *) 7.7 COMPLETA LE FRASI USANDO LE PAROLE DEL RIQUADRO We closed the branch after our costs had risen In this report we will the findings of our research t The al This bar chart the sales figures for the last two years. Of this report is to investigate the pros and cons of the new software. Our customers that they had been disappointed with the product. stated compares sisen- present ) *) 207ie) Chiedere scusa I present perfect continuous descrive una situazione 9° Grammatica Present perfect continuous: in evoluzione del passato che pud influire sul Aa Lessico Scuse presente. Si pud usare per chiedere scusa e spiegare Fe Competenza Scusarsi al telefono i motivi di un problema. KB 8.1 SPUNTA LE RISPOSTE PIU APPROPRIATE ALLE SEGUENTI FRASI 8.2 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI ( Ivery sorry about the delay. | V'm very sorry wn abourthan” EA | \ Lm very sorry about the delay. laptop hasn't f 2 | : ain a || arrived yet. | — Ofcourse not. CL] | © Could you say me your reference number? Let see what we can do. OF cn you Sorry. That's (4 ° look into not possible, the problem e pce Of course. Let me ate © We offer you a full refund. see what can do. @ 6 cus vec lwantatl © Our driver has experiencing problems. ‘ould you : tell me your refund please. Oo order number, 2 5 please’ ay © Could you to hold the line, please? It's 2X42 SIL. ° - We've been having @ I'm very sorry hear that. difficulties with] What caused our software. the delay? @ Can you see into this issue? | don't know. Can youcalllater? (-] © Weill sending you a replacement. Will you be I'm really sorry to abletea hearthat. offer our company any Well offer you a : compensation? discountonyour (-) | | @ Ofcourse | can helping you. next order. *) «) SS 2088.3 COMPLETA LE FRASI USANDO LE ESPRESSIONI DEL RIQUADRO ie ao ay the problem for me? ) i ee I'm very to hear that, sir. hold Certainly. Let's what | can do. Sort) Could you tell me your number, please? ociee offer rid you pleasent cme the linc? experiencing 'm sorry. Our IT system's been difficulties. . discount My order dirty and broken. | see Can you any compensation? | \ arrived Ofcourse, We'llgiveyoua___—— on yournext order. 8.4 ELIMINA LA PAROLA SBAGLIATA NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE ''m very sorry /-sac-about the delay, Let's see what we can do. Could you look through / into the problem for me? The company has /is been experiencing difficulties recently Please keep / hold the line for a moment. I've been wait / waiting all day for my order to arrive. Ps)8.5 COMPLETA LE FRASI CONIUGANDO | VERBI AL PRESENT PERFECT CONTINUOUS co eer has been waiting (wait) for her feedback from the interview. ae ° a (prepare) a proposal all evening, © Our website (experience) difficulties this morning. © Chris (work) on that project for three months now. © Our products (not sell) well so far this year. a 8.6 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE ( been_}(_all } aaa night? ern | Has Sharan. been working all night? @ been }/ 3 Peter} ( talking ) (25 } minutes.) (_more ) | has | _ than) @ (feedback) ( getting {you )[ been} the } client? }{ Have } good) (_from_) © | losing }(__The) (has) (been) (money ) (_years) (company) (_for_) @ for }( working || our ){ long. | (company) | hasn’t }{ Juan} | been tJ 2108.7 ASCOLTA LAUDIO E NUMERA LE FRASI NELLORDINE IN CUI LE SENTI Jock Douglas chiama i fornitori per chiedere informazioni su un ordine effettuato. lve been waiting for three weeks now, so I'm not at all happy. Could you tell me your order reference number? We would like to offer you a gift voucher worth $100. Could you please hold the line one moment? tim really sorry to hear that, Mr. Douglas. OB8oOoO0Oo00 Your order was dispatched yesterday. 8.8 LEGGI E-MAIL E INDICA IL RIASSUNTO CORRETTO The wrong model of laptop arrived. This happened because of a software problem 2 the warehouse. The company has offered ee 210 percent discount on the next order. [_] _| Subject: Your order To: Mario Grando Dear Mario Grando, ‘The wrong model of printer arrived. This happened because of a software problem =i the warehouse. The company has offered 240 percent discount on the next order. [[] Thank you for your email regarding your order dated August Ath, |am very sorry to hear that the wrong model of laptop arrived, and we apologize forthe inconvenience this caused. "ve been looking into the problem and see that you received model A147 instead of A149, We've been upgrading the Software in our warehouse recently, and, unfortunately, last week we were unable to fulfil all our orders correctly, As an apology, however, we'd like to offer you a refund of 25 percent off your next order with our company. I've attached the voucher to this email wrong model of software arrived. ‘This happened because of a flood at the ‘warehouse. The company has offered 225 percent discount on the next order. [_] wrong model of laptop arrived ‘This happened because of a software upgrade +t the warehouse. The company has offered Best regards, 225 percent discount on the next order. [_} Mohammed Ahmed a@DEL RIQUADRO SOTTO LE DEFINIZION! CORRISPONDENTI @ Internet-based tools for communicating. Computer programs Cg | software | with friends and communities © Computerized; not operated by a human’ @ To enter or connect to something © Current and modern @ Easy for the operator to use QA group conversation held by phone © Losing a phone or internet connection @ Asmall computing device, such as a © To work without an internet connection smartphone or tablet, that is easily carried a © To connect a mobile device to © Aname and code used to access an electricity to give it more power 4a account on a computing device a 212Acollection of linked pages cd through the internet save an extra copy of ad the original is lost get an application from tt reaching the intended To work with an internet connection onto a device or computer ‘email has been automatically returned locument the x recipient social media to download an app a username and password to work offline tocharge —_awebsite to access automated to back up an email has bounced up to date amobile device user-friendly -seftware- network to work online breaking up a conference call I ”) 213Fare programmi via e-mail In inglese si usano diverse espressioni per fare a Grammatica Linguaggio da e-mail programmie controllarli via e-mail con i colleghi. Aa Lessico Meeting e seminari E importante accertarsi che i messaggi siano Be Competenza Fare programmi pO! 88 8 cortesi, anche quando sono informal. 10.1 COLLEGA IN MODO APPROPRIATO LINIZIO E LA FINE DELLE SEGUENTI FRASI | just wanted to check 2 don't hesitate to get in touch. © | thope all’s well K for next week's conference attached. io ( Wouldyoubefes SS ‘that you're coming tothe meeting © | Please give me a call ¢ with you and the team in Tokyo. @ | Please see the schedule on Thursday July 7 at 4pm? © | Ifyouhave any questions, c Cif you can’t make it. \just wanted to__check __ that you're attending this week's meeting. | Ol was if you could help me prepare my presentation. @ Would you be free to on Thursday evening? meet Olm Sanjay and Anita in on this email, questions ol all's well with you and the team in Delhi. | sched @ Please see the minutes of yesterday's meeting | copying wondering Ifyou have any . please let me know. . attached @OHow joining us at the pizza place later this evening? 214Red 10.3 RISCRIVI LE FRAS| CORREGGENDO GLI ERRORI [hope all well with you and the team. Lhope all's well with you and the team. just wanted check that you're coming to the presentation. Would you free next Wednesday morning at 11:30? Please find a copy of the report attach. if you any questions, please let me know. fm copy Ricardo in on this. 10.4 LEGGI E-MAIL E INDICA IL RIASSUNTO CORRETTO Te: Frangoise Thomas Subject: Software package {Jerome wants to meet tomorrow to discuss the new software package. He has asked ‘Claude to send him the timetable. Oo Hi Frangoise, | hope al's wel wth you and the team. just wanted Wpcheck that you got the email sent yesterday about the new software package that goes lve on Thursday Claude and | want to meet the IT department omornew morning to discuss it. Weuld you be fee to join un meeting room 3 at 8:30am? Pease find attached on Agenda and memo about the software specications "ve copied Claude in on this message. f you have any erome is inviting Francoise to a meeting Questions, please let me know, ith the IT team. He has sent Francoise Best regards, d Claude a copy of the agenda. “om rome is inviting Francoise and Claude to ‘come to software training in Room 3. [_] erome is emailing to check that Claude is ‘coming to the IT meeting, Francoise has the agenda and a memo. Oo aaiu Tenere informati i clienti Usa il present continuous per informare i clienti @ Grammatica Tempi progressivi delle situazioni attuali e dei programmi futuri. Aa Lessico Programmi in agenda | tempi progressivi possono anche ammorbidire Fe Competenza Tenere informati | ches domande e richieste. 11.1 RISCRIVI LE FRASI CON IL PRESENT CONTINUOUS CORREGGENDO GLI ERRORI | are hoping to finish my report on July's sales later today. Lam hoping to finish my report on July's sales later today. @ Mohammed is meet the new supplier to discuss a new deal. @ Jola is talk to Sales this afternoon to agree new discounts. © They is aiming to have the presentation ready by 5: ‘00pm. © | am writeing to inform you that there is a delay with the part you need. © Wee still are waiting to hear from the Chinese partners. 11.2 ASCOLTA LAUDIO E INDICA SE LE ATTIVITA RAPPRESENTATE SONO IN CORSO O SI SVOLGERANNO IN FUTURO. — Presente [7 21611.3 LEGGI LE DEFINIZIONI E TRASCRIVI LE PAROLE DEL RIQUADRO NELLA GRIGLIA F ORIZZONTALL | @ To pause @Toget @ To make something definite Ey VERTICAL! OTotell @ To like more To promise obtain confirm prefer inform } 11.4 SPUNTA LE FRASI PIU CORTESI need to extend the deadline. wondering if you would consider extending the deadline. "you going to the new product launch? you be attending the launch of the new products? wondering if we could put our meeting back to tomorrow. we put our meeting back to tomorrow? want to send new designs by Friday. are aiming to send the new designs by Friday. you be paying for the order in cash or by card? you pay in cash or by card? wondering if you would take the clients out for dinner. you take the clients out for dinner? O00 00 00 00 00 QO) @) ») 217Lwas wondering if we could borrow your laptop. @ (_final_}( the } (We } (report. } (still) 11.5 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE (laptop. JCJ} borrow) (could) es_) ( putting) (are) (10 @ (tomorrows }{ you (presentation )(_be_}( Will }( conference? }(_the }(_giving ) © | postpone }{ were |( if }\ We }( could }/ meeting. | ( wondering }(_we } ( our J 11.6 LEGG! L'E-MAIL E RISPONDI ALLE DOMANDE (( Sanjay’s project is running on time. True |_| False (7 Not given [_] @ Sanjay wants to meet the suppliers, True [| False [| Not given © The new designs for the fabric are complex. True [| False [_] Not given [_| © The fabrics will be delivered in two weeks’ time. True [| False [| Not given (_} © Sanjay offers Fiona compensation. True [_] False |] Notgiven |) Dear Fiona, | was wondering if we could have a brief project meeting as the project is running late. Unfortu the new designs for the fabric that we plan to have proved more complicated to print than we thought. The suppliers in Bangladesh have inte that the final printed materials will be with us at the of this month, not in two weeks as per our order The suppliers have told us they will work around the Clock to minimize the delay, and they apologize for any inconvenience this may cause us. Yours truly, Sanjay —————E—— Es 218 aeComunicazioni informali | verbs sono composti da due o pit element. 4 Grammatica | phrasal verbs si usano nell'inglese informale parlato.e scritto, A Lessico Organizzazione e programmi ‘=sempio in messaggi e richieste ai colleghi. Fe Competenza Tenere informati i colleghi 12.1 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI BB can you deal with /at / out the cleaners, please? The kitchen is a mess, ‘ Can we catch on / up / off later this morning at around 11:00? u ik Is the fridge broken again? I'll catch / deal / look into that now. =r Have we run on / out / in of paper? There's none in the photocopier. “) 12.2 COMPLETA LE FRAS!I USANDO | PHRASAL VERBS DEL RIQUADRO ‘s catch up now you're back from your vacation. c we a meeting with Marketing and Sales? Have you asked Surina to all the paperwork? The printer has of ink again. what Dave wants me to do. ‘bring up fup_ ~cateh-up- fill out peg ) “) 219FJ 12.3 RISCRIVI LE FRASI CAMBIANDO LA POSIZIONE DELLA PARTICELLA Can you fill out that form? : ) Can you fill that form out? @ I need to back up my files. © Can you give out the agenda? © Can we call off tomorrow's meeting? @ Can you pass on my message to her? @ Let me hand out the minutes. © | want to put on my tie. @ Can you fix up another meeting? @ | need to send out an email @ We are taking on new staff. © Can you set up the projector? @ I'd like to talk over the sales plan. ”) 220 12.4 ASCOLTA LAUDIO E RISPONDI ALLE DOMANDE by Jack @ appena rientrato al lavoro dalle ferie. La sua collega Amanda lo chiama. (- Why is Amanda calling Jack? To arrange a meeting | Tocancel a meeting \_ To place some orders @ What is the problem with Amanda's files? She hasn't backed them up She has deleted them Some of them are missing @ When does Jack set up a meeting with Thursday morning Thursday afternoon Friday morning © What does Amanda want Jack to do? Call customers about their feedback Deal with new customers Write a report about feedback @ What does Jack offer to do? Delegate some of Amanda's emails Delete some of Amanda's emails Deal with some of Amanda's emails © What does Amanda ask Jack to pass on? Amessage A package Asales report © What will Jack wear for his site visit? His best suit His best tie His best suit and tie12.5 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE Can you pass a message on /.up-/-off to Syed? I can't make this afternoon's meeting. Jamil’s flight is delayed. | think we'll have to call our meeting with him in / off / out. All employees have to put an apron in / up / on before entering the kitchen. We're hoping to give off / out / in samples of our work at the exhibition. 12.6 COMPLETA LE FRASI USANDO LE ESPRESSIONI DEL RIQUADRO Lb paper in the printer has _net out Khalil has out. She has just ____ on me without saying goodbye! He because he had an important meeting. He gave to everyone at the meeting. up for later in the week. oe SSreportout — sunreut set a meeting hungup —puthistieon _filled the form It5 realy important to back your files over /on / up every night or you could lose work. \., a a ae ”) ») 221Lessico ‘Systems that ensure that products are of a high standard ma, quality control © Made by a person without the use of a machine 13.1 PRODUZIONE TRASCRIVI LE ESPRESSIONI DEL RIQUADRO SOTTO LE DEFINIZIONI CORRISPONDENTI @ The external wrapping of goods before they are sold @ Something that is made or produced only once © Goods that a company has made but not yet sold @ A declaration that a product meets certain standards and is suitable for sale @ The first form of a design that can be changed, copied, or developed @ Aline of people or machinery in a factory, each making a specific part of a product ® Moving goods from one place to another a ee, A building or group of buildings where goods are made 222 © Found or bought in a morally acceptable way @ The process of making large numbers of goods, usually in a factory meA process to check that goods t certain standards Requiring a lot of human effort to something The basic substances that used to make a product Aplace where goods are stored before Sng shipped to customers or sellers ‘Manufacturing too much of ing in relation to demand company that provides or supplies ‘company with goods and services packaging mass production ethically sourced raw materials —quality control overproduction stock product approval a factory a prototype a warehouse a supplier a one-off production labor intensive shipping handmade product testing a production line Py) 223Descrivere un processo La diatesi passiva pud essere utile per descrivere come funziona un proceso: enfatizza l'azione piuttosto che la persona o la cosa che la compie. @ Grammatica La diatesi passiva Aa Lessico Processi di produzione He Competenza Discutere di come sono fate le cose 14.1 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI Our soaps are made /-maked using the finest French lavender. ) @ The media had been / have told about the press launch and were out in force. @ New models are been / are being created to coincide with the premiere of the movie The design has been patent / patented so nobody can copy it. © Our coffee is Producing / produced using the finest coffee beans from Kenya. @ itis thought that the sandwich was / were invented in 1762. ie 14.2 ASCOLTA LAUDIO E NUMERA LE IMMAGINI NELUORDINE IN CUI VENGONO DESCRITTE14.3 RISCRIVI LE FRASI IN FORMA PASSIVA Our distribution team sends out our products from our warehouse in Michigan. Our products are sent out from our warehouse in Michigan by our distribution team. Aseparate department audits our accounts every May. Our professional coffee tasters approve the coffee blends we produce. Security staff scan all passengers’ luggage when they go through Departures. }Jane designs all our marketing material for the Asia office. packing department checks all the orders before delivery. n updates the database with customers’ details, ‘cosmetics buyer buys all our ingredients from Fair Trade suppliers. adds new lines to our women’s fashion range on a regular basis. invented the new product tracking app for customers. ‘marketing team launched our new website in January. *) 225FooD Toay rT 14.4 LEGG! LARTICOLO E RISPONDI ALLE DOMANDE The stuff of life Bread was invented in modern times. \\ This week we look at how bread is made throughout the world, True |] False (7 Not given [_] Sa eee B ead has been made since Prehistoric times and is @ Bread is not eaten in many cultures. toe El ake orca eaten by most cultures today. But how is it made? A raising agent like yeast is added @ Yeast is added to the dough after kneading. flour with warm water: A True E] False [] Notgiven [ dough is made and the gluten in the flour is activated by a Process called kneading, which is when the @ The dough is kneaded for about 10 minutes. se : nigh i True ["] False [| Not given [| ate tnassed for about 10 minutes. The ina warm place to rise. The the air is knocked out of 7 Different countries have different shapes of bread. i it and itis kneaded a 0 coun ave dit shapes second time. The dough is then shaped into a True | | False |_| Notgiven |] loaf or rolls. Some of these are very decorative, @ The dough is left to rise two times before itis baked. _SPecal design. Finally, the dough is left to ise gain and then baked in a hot oven. The resulk True [False [] Not given [_] is delicious warm bread! fo 14.5 COLLEGA LE FRASI IN FORMA ATTIVA A QUELLE IN FORMA PASSIVA a? CON LO STESSO SIGNIFICATO We must beat our competitors’ prices The order can’t have been taken by her o They can’t have checked these toys. Our prices can't be beaten, © (_ She should have given them a discount. Our competitors’ prices must be beaten. | © (Freyacan'thave taken the order. {___These toys can’thave been checked.) © (_Wecan give every customer a free bag. _ ( Faults in the products shouldn't be ignored. ) © [ We shouldn't ignore faults in the products. (A free bag can be given to every customer. ) (__His order must have been placed ate. | o | You can't beat our prices. A discount should have been given.) Pr) @ (He must have placed his orderlate. 22614.6 OSSERVA IL DIAGRAMMA E COMPLETA LE FRASI AD ALTA VOCE USANDO LE PAROLE DEL RIQUADRO low It’s Made how our cakes are baked. First, a cake recipe is chosen by the cake-maker. @ : c Next, the ingredients together to make a cake mixture. a Then the cake mixture into cake pans. ae xt, the cakes in a hot oven. Next, the cal a hot ove ae When the cakes are cooked, they ‘out of the oven, ae The cakes to cool on a wire cooling rack. e Finally, the cakes and decorated with icing. a are taken are mixed —is-chesen— is poured are assembled are left are put *) 227Descrivere un prodotto Per descrivere un prodotto, di solito si usano 4 Grammatica Lordine degli aggettivi gli aggettivi. Ne puoi utilizzare piu di uno, Aa Lessico Aggettivi di opinione e descrittivi ma secondo un ordine particolare. Be Competenza Descrivere un prodotto 15.1 TRASCRIVI GLI AGGETTIVI DEL RIQUADRO NELLA COLONNA CORRETTA ==5==! magenta ancient ‘indian fantastic huge Turkish modern tiny leather metal Chinese crimson excellent large black state-of-the-art _ plastic amazing 15.2. RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE ( Frew) (at) amazing) nectacel) th) (120k) (old) \ bok at this amazing new pale necklace! @ (Indian) { It’s) | by) ( designer. (fabulous, | | young } | made | @ © (1) (bowls. ( these | (_ small, {china } { blue } { fantastic, | (love ) © (outstanding | (launching) (an } (new) { clothes. | |We're} of } | range} 22815.3 ELIMINA LA PAROLA SBAGLIATA NELLE SEGUENTI FRASI | really like the new red /diarrord velvet sofas around the office. What lovely plastic / stylish desk you have! Sam asked me to design a silver / classic brown chair, | brought back some delicious china / Turkish candy from my trip. Do you like this pretty / paper crimson watch for ladies? Do you like our cute green / ugly teddy bear for our new children’s range? Our competitors are selling unfashionable / intelligent black suits. Our team is developing an innovative leather / popular interior for our executive car. | love buying large awesome / yellow flowers for the office. Jane has bought an expensive / friendly classic car at an auction We have an amazing cotton / Italian coffee machine in our office. 'have ordered some of those fabulous leather / double-sided business cards. We have an amazing awful / gray oven in our staff kitchen. This is our new lightweight / comfortable digital camera. “) 22915.4 ASCOLTA LAUDIO E SPUNTA COSA VIENE DESCRITTO e E RISPONDI ALLE DOMANDE Dress Right only sells clothes for men and women. True [| False (7 Not given [| @ The new range of clothing is mainly beige. True [| False [| Not given || @ Dress Right sells fashionable clothes. True [|_| False [| Notgiven |_| @ The new denim range is ground-breaking. True | | False | | Notgiven | © Dress Right only sells uniforms in one set of colors. True |_| False | | Notgiven | | © Dress Right is having fashion shows in all its stores. True | | False | | Notgiven | | 230 Geneoeaa Dress Right for all occasions Wedsrccrenvthing you need to dress the family in style, whether it is for school, work, a trip or a special event. Want to know what is new? We have kept our trademark stylish, moder, and colorful style in our new range of clothing. You'll find the usual brown and red clothes as well as fashionable, new bags and shoes. In the Directions collection, there are fabulous, trend-setting styles for both men and women. In addition to this, we are also launching an innovative, modern, denim range of casual wear. This year also sees the launch of practical, hard-wearing school clothes in a range of colors So come and see what Dress Right can do for you ina store near you or online15.6 COMPLETA LE FRASI USANDO LE PAROLE DEL RIQUADRO E RIPETILE AD ALTA VOCE 7) o - | My dad drives a . black truck. = & ° . Their website is easy to use because it Ella makes high-quality, hasa effective style. curtains. = " a ; Oo, Zander's Pizzeria makes We aim to give , oven-baked pizzas. customer service. 7 , @ \ z a | ove this , | Sec al leather armchair. \ | personal experience. — a “ a The new, brochure | don’t like those ugly, is very bright and attractive desks. They're hideous! — a “mm a ( . @ | like the new rooms This modern, caris in that hotel. much faster than my old one. a & - Y a e a 5 ® Those small, earrings What a : are beautiful big photo of all the team! G @ ees &@ huge cotton full-color clean delicious ~cheap- Japanese unique simple. gorgeous. comfortable ~—diamond-— excellent’. = wooden *) 231ies Lessico 7<@) 16.1 MARKETING E PUBBLICITA TRASCRIVI LE PAROLE DEL RIQUADRO SOTTO LE IMMAGINI CORRISPONDENT!advertising agency slogan / tagline copywriter online survey leaflet /flyer door-to-door sales logo brand radio advertising merchandise poster television advertising -direetmait billboard promote consumer sales pitch word of mouth free sample coupons unique selling point / USP market research sponsor social media *») 233ll marketing Per lanciare un prodotto o un servizio, puoi usare @ Grammatica Aggettivi e awerbi una varieta di aggettivi e di awverbi che ne descrivano Aa Lessico Aggettivi qualficativi le caratteristiche principali. Non tutti gli aggettivi Fe Competenza Modificare le descrizioni possono essere modificati nello stesso modo. di prodotti 17.1 TRASCRIVI GLI AGGETTIVI DEL RIQUADRO NELLA COLONNA GIUSTA electronic terrible wrong brilliant furious -enermets scientific woolen perfect fascinating equal tre impossible industrial exhausted organic metal unique empty rural awful 17.2. SPUNTA LE FRASI CORRETTE The test was absolutely impossible. a) @ Jon is an absolutely good speaker. & __ The test was fairly impossible. QO} Jon is an extremely good speaker. o @ The factory was totally destroyed. (1 @ Peter is nearly good at Spanish. Qo The factory was very destroyed. ie) Peter is fairly good at Spanish. o @ | was thoroughly tired this morning. [1 @ The project is largely complete. fe | was thoroughly exhausted this morning. _] The project is very complete. E: © The warehouse is almost empty. () @Sianisa fairly brilliant swimmer. oO The warehouse is very empty. oO Sian is an utterly brilliant swimmer. Oo & 23417.3 ASCOLTA LAUDIO E RISPONDI AD ALTA VOCE COMPLETANDO LE FRASI CON LE PAROLE DEL RIQUADRO _Where are most of our products sold? Our customer base is largely Chinese. a Are you certain you sent the report? Certain. think sentit yesterday. |g» Our new product range is really good! Yeah, it's absolutely . Hove it. a Did you like Claude's presentation? Itwas very impressive, but identical to mine! f ve never seen a watch like yours before! Yes, it’s totally . |have the only one. a Our new manager seems very popular. a ; : That's righ : everyone likes him. | Did you enjoy the movie? No. It was awful. almost fell asleep. How was the event? Itwas practically - There were only a few people there. Pl ly a few peop a Nearly almost largely unique absolutely empty Fairy) *) )) 23517.4 ASCOLTA LAUDIO E RISPONDI ALLE DOMANDE Huong, manager di un marchio di abbigliamento, viene intervistato da Philippa, una giornalista. The employees at Huong’s company are... Huong developed a line that was. fairly confident. © Huong develops very expensive. a oat i e totally organic. q completely miserable. ediah completely new. Oo @ Philippa thought the press release was. @ The stickers on the "Nightlogging’ line are... absolutely fantastic. a highly reflective. fairly interesting. o wholly metallic. oO totally ridiculous. [| pretty unusual. al Philippa says that Huong's idea is... To begin with, promoting the line was. utterly ordinary. |= pretty difficult. o largely unoriginal. Oo practically impossible. Oo utterly original. a extremely easy. oO © Huong says that jogging during the day is. Since a sports star offered support, it has been... almost impossible. Oo absolutely amazing. oO always possible. Oo absolutely exhausting. Oo absolutely plausible. Gi completely perfect. | © Huong says that during the day, people are. © Philippa thinks the idea is. very busy. oO pretty confusing. o absolutely exhausted. oO really complicated. Oo extremely bored. Oo really clever. oO @ According to Huong, exercise is. @ Huong thinks that launching in China is.. utterly essential. pretty important. extremely important. thoroughly impractical. fairly certain. extremely unlikely. O00 Bie 236Pubblicita e marchi Parlare della tua ditta, dei prodotti o del marchio, Grammatica |ntensif # usare degli intensificatori come “enough', “too”, Aa Lessico ‘Enough’, “to “such” che ti aiutino a esprimere meglio il tuo divista. icatori ” e “such” Fe Competenza Aggiungere enfasi alle descrizioni 18.1 ASCOLTA LAUDIO E SEGNA QUAL E LIMMAGINE DESCRITTA 18.2 COMPLETA LE FRASI CON “SO” O SUCH” Iwork with such _ interesting people. © Tt We've had Si} There was alarge crowd outside. @ as The price for the hotel was high. a f The results were a fantastic year. slowly. *) disappointing. e \s] The week seems to pass 237It was such a long meeting. @ (50) (coffee ) (expensive. } ( This} 18.3 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE “Tong } (it } (such } (was } (meeting. } (2) “was) © (The) (so) © | depressing | (such) { That } (a } | book. } sales }{ disappointing.) © (is) (My) (colleague) (lazy) (so) (auch) (15 J(a) (story, (strange) © [50 } (Clara's) (was } {interesting. (presentation | @ (on}(1t5 }\ t0){ important )( time. ) (so) 18.4 LEGG! LARTICOLO E RISPONDI ALLE DOMANDE "The ad is for an athletics club. True (_] False [f Not given (} © Gym members receive a free T-shirt. True [| False [| Notgiven [ | @ Most adults think they don't get enough exercise. True |_| False |] Not given [ | © The gym offers a flexible timetable. True | | False |] Notgiven [| © Most people think they don't swim well enough. True [| False ["] Not given |] © The gym offers swimming lessons for children. True || False |) Not given |) Del 238 Ceuta Fellingdon Health & Sport Fe ling tired? Feeling low? Summer is here, and it’s time for you to get fit, get healthy, and feel totally amazing with a free one-day pass to our gym and swimming pool in central Fellingdon, Jn 2 Tecent survey 75 percent of adults said that they cither dontt get enough exercise, are too busy, or think that pensive, But our gym is affordable, ~xible enough to fit the busiest € 23 percent of people who think enough, we offer training and expert now for a free quote! and our timetable is fle schedule. And for thos they don't swim well advice. Get in touch18.5 ELIMINA LA PAROLA SBAGLIATA NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE "'d never seen.se-/ such a big number of customers in the store before. Our senior managers think the price of our products is enough / too high. This room won't be big enough / too for this afternoon's meeting The team is such / so excited about tonight's awards ceremony. | thought today’s meeting was such / so a waste of time. Jim doesn't speak loudly enough / too. | can barely hear him. Our IT system is enough / so old. It’s time we invested in a new one. a The new intern works so / such slowly. She prefers talking on the | phone. \ a 7 Our products were so/ too expensive to appeal to middle-market customers. a Mary is such /s0 an ambitious woman She wants to be a CEO by the age of 30 e - You shouldn't drive enough / too quickly when you'r in this part of town, ae The strikes have caused such / enough a problem for our employees who commute. e “The marking apa ws 0/0 brn appeal o young people 7 0)Consigli e suggerimenti In inglese si usano i verbi modali, come “could”, 9 Grammatica Verbi modali per consigli “should” e “must”, per dare consigli e suggerimenti. Aa Lessico Stress sul lavoro Ti possono servire per aiutare i colleghi in difficolta Fe Competenza Dare consigli 0 in situazioni stressanti. 19.1 COLLEGA LE SITUAZIONI Al CONSIGLI APPROPRIATI | earn less than most of my colleagues. You shouldn't work so hard. @ | Ihave no energy and am tired of my job. You should get some fresh air. @ [_Ifind the new IT system very confusing. You ought to ask for a raise, © | I'mfeeling sleepy. [You should order some more @ [ Peter hasn't answered any of my emails. _ | [You could do a training course. © [_We don't have much coffee left } [You must give him a call, 19.2 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI | ee You really shouldn't / doesn't showtcteat your lunch in front of your computer. } o; oe You could / shouldn't try delegating the task to your team. m sure they'd do a great job e Re Greg ought to / ought apologize to his team for his behavior. He was very rude. ° ; “Ss Antonio really ought to / shouldn't employ some new staff, or we'll never meet our deadline. o & We should / should to organize a training course for the interns. ° mn The secretary really should / couldn't ask her boss for a raise, She works very hard 24019.3 COMPLETA LE FRASI USANDO LE ESPRESSIONI DEL RIQUADRO to work if the train is canceled. You the IT desk about your new password, You your lunch at your desk. Go to a café instead. You your manager when you want to book time off. Clare a break if she's tired of her job. You an English course if you want to learn English. Dave home if he’s not feeling well hould move if she lives too far from the office, could do must tell should move— ought to call shouldn't eat ought to go shouldn't talk | should walk | Ought to take Pete to the public about company secrets. 19.4 LEGGI E-MAIL E INDICA IL RIASSUNTO CORRETTO ‘Vikram strongly advises Clara to make a list of ‘er most important tasks. He suggests she might take a break from work fora week. [] ‘Wikram says Clara must delegate her tasks to ber team, and suggests she might ask another manager to help her complete her work. [1] Wikram strongly advises Clara to list all her ‘duties, and suggests she might ask a team ‘member to complete half her work. Oo ram strongly advises Clara to make a list of ‘aii her tasks, and suggests that she might ask her clients for more time. Qo Subject: Re: Workload HiClara, Thanks for your email. | hope you're Not finding the n Position too Stressful. Here's Some advice that shoul 7 hel You to deal with your workload “ Firstly, you must make a ‘ tasks, so YOU have a clear do. You shouldn't tryto list ofall your duties ang idea of what you have to do everything yourself uldn't worry too much! This Situation is quite typical for new employees here Bast regards, Vikram aFj 19.5 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI {- What about work at home on Friday? 2) | What about working at home on Friday? | © Why don't we organizing a feedback session? © What about ask Pedro to do it? © Why don't you hiring some new staff? © What about buy a new printer? © Why doesn’t Mabel going on vacation? © Why not they close the Mumbai branch? @ What about invite the clients to dinner? 19.6 ASCOLTA LAUDIO E COL! LE IMMAGINI ALLE ESPRESSIONI CORRISPONDENTI Why don't we file these documents? You should take a vac: for a week. You should doa | training course. Why don't you work from home on Fridays? You shouldn't eat your lunch at your desk. What about hiring a new DA RIPETERE AD ALTA VOCE 19.7 SEGUI LO SCHEMA PER CREARE 6 FRASI CORRETTE What about | a = | asking Pete | | about tdi |] don't we asking ask organize organizing sell selling Pete to do it? a workshop? our products 0} 24219.8 SPUNTA LE FRASI CORRETTE 3 don't we print out the data? © Why don't we hiring a new secretary? o don't we printing out the data? oO) Why don't we hire a new secretary? Oo | What about organize a workshop? (1 @ What about asking Cyril to help? a ‘What about organizing a workshop? Ey What about we asking Cyril to help? o "Why don't we arrange a meeting? [1 @ What about provide free software? Oo Why don't we arranging a meeting? re What about providing free software? oO ‘What about we buying a new printer? [1 @Why don't we book a meeting room? a ‘What about buying a new printer? oO Why we don't book a meeting room? a *) ») 19.9 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE a 2 Lt work ) (weekend should Ik paca) shouldn't work so hard on the weekend. } cask } (the ) (for) | clients time. }/ ought more. your} (_talking | (to about_} [co-workers | { problems? } | How | | your } | about Lnext_) (_new year. }{ We _}( interns some could hire the ) (complete _| (deadline, } (the project | {should You }( before “) 2437-9 20.1 MANAGEMENT E LEADERSHIP TRASCRIVI LE ESPRESSIONI DEL RIQUADRO SOTTO LE DEFINIZIONI CORRISPONDENTI 5 \ @ Money added to a person's wages 5 as a reward for good performance To give a task to somebody to allocate a task @ To give work or tasks to a person © How well a person carries out tasks in a position junior to you , SOTTO LE IMMAGINI CORRISPONDENT! ar x 3 fh xe 244[An interview to discuss an @ To officially confirm something ployee's performance a meets the required standards C—O todelegate toapprove _to be promoted thin a company an appraisal / a performance review performance abonus —toallecateatask- it *) IT/ computing — written communication data analysis research able to drive fastlearner —initiative- teamwork work well under pressure organization decision-making numeracy public speaking problem-solving leadership telephone manner attention to detail _ time management J *) ») 245Parlare di capacita Per parlare delle competenze di una persona, per 4 Grammatica Verbi modali per capacita esempio in una performance review per lavalutazione Aa Lessico Competenze lavorative delle prestazioni, puoi usare diversi modali ed Be Competenza Descrivere Je capacita esprimere cosi capacita passate, presenti o future. 21.1 COMPLETA LE FRASI CON “CAN” O “CAN'T” © wf Tom fixyour car this afternoon. It will be ready at 5:00. e Gy) Karl drive. He failed his driving test again. °e Jon used to be really nervous, but now he give presentations. ° Gf She type really quickly. She types over 60 words per minute. o= | work the new photocopier. It's too difficult. ° we Hansa isa really good cook, She cook really nice Indian food. 2 o Ali read my handwriting, He says its really messy. = ° rey Ania speak French. She learned it in college. °e tet Petra manage her staff any more. They do what they like. o + ¢t Parvesh write clear reports. They are easy to read. 24621.2 ASCOLTA LAUDIO E INDICA SE LE IMMAGINI MOSTRANO UNA CAPACITA, m= PRESENTE O PASSATA oO Reece 0 remral] at coe passata |_) } Passatal] | @ oe " oO Ohne] passata C1] a assata —— Passata [] ®_ 21.3 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI orge can't understand the old CEO because she had a strong accent. wege couldn't understand the old CEO because she had a strong accent. ecan tell me if sales are up until she gets the final reports in. loves meeting new people, so he can't work in the HR department. sa can't type fast, but now she can type 60 words a minute. Ee can't write reports very well. I'm going to ask him to help me write mine. Keira could use the database, but now she trains people in how to use it For years Alex can't speak Arabic, but now he has done a beginners’ course ») 247Matt has worked at Pietro’s for five years. True [1] False [77 Not given [_] True [] False [] Not given [) @ He was a confident assistant chef. True [_] False [|] Not given [1] © He particularly enjoys cooking Italian food. True [] False |] Not given [_} © Matt has worked as head chef for four years. True [_] False [|] Not given (] @ He can create exciting menus. True |] False [] Not given [_] True [] False [_] Not given |} 21.4 LEGGI LA PERFORMANCE REVIEW E RISPONDI ALLE DOMANDE @ Matt has made little progress in his time at Pietro’s. © He could be an excellent trainer of young chefs. Matt has worked for Pietro’s for four years and has made good progress in that time. He joined us as an assistant chef and was rather Unconfident in his cooking abilities the He didn’t feel he could reach the standards required of a professional kitchen, but soon showed he was a very competent chef, He was promoted two years ago to the Position of head chef after proving he cam Create interesting and exciting menus wi new dishes. His manager and I think he could be an excellent trainer of young chefs. We believe he would make a great mentor to talented young chefs, Carrie is a great team member. 21.5 COLLEGA IN MODO APPROPRIATO LE SEGUENTI FRASI She could train staff to do them. ; He could be head ofthe department.) She would work well in any team. ) o[ Jim is quite shy. } @ [_ Clare couldn't manage her old team © ( _Carlis more confident now. } ("She can manage her new team much better. | © [_ Bea is good at giving presentations. _} She wouldn't be a good trainer. o| Jola is very impatient. J Before, he wouldn't talkin public.) o[ Sam is very talented. ) l 248 He would do well in a smaller team. »21.6 SPUNTA LE FRASI CORRETTE re an excellent team member and you would do well on the sales team. re an excellent team member and you can't do well on the sales team. David has given his team excellent training. Now they can’t do anything, David has given his team excellent training. Now they can do anything, Have you seen his brilliant designs? He can create our banners. Have you seen his brilliant designs? He couldn't create our banners. No one couldn't read the boss's handwriting. It was terrible. No one could read the boss's handwriting. It was terrible. stian is a very proactive person and would do well in marketing. stian is a very proactive person and couldn't do well in marketing. Q 00 00 00 0o0j0 21,7 ELIMINA LA PAROLA SBAGLIATA NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE IfJorge keeps on working hard, he wet#t/ could be area manager one day. We think you are very talented and would / couldn't be a great addition to our department | don't know what is wrong with the coffee machine. | can / can't get it working. My confidence is much better now. Before, | couldn't / could give presentations. Laila couldn't negotiate with her old boss, but she can't / can with her new boss. *) 249Paragoni e contrasti Nelle discussioni di gruppo, i connettivitestuali possono 4” Grammatica Connettiv testuali facilitare la conversazione: aiutano a collegare idee simili_ Aa Lessico Lavoro di squadra © contrastanti, o unazione alla sua conseguenza. Be Competenza Esprimere le proprie idee 22.1 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI { ‘al Team A enjoyed the task a lot. Team B found it very rewarding as well /-hewever. 3 ‘ oF oe tii This training is really interesting, It is a lot of fun, also / too. e Team-building days are useful. They are also / too fun ° Ca Some people always wash their coffee cups, while / as well others don't. °o + However / Although Team A did the task quickly, Team B didn't finish it. ° tt tt Team A built the bridge very quickly. Team B was as well / equally successful o E#N Team A helped each other, while / as well Team B disagreed with each other. eo +H Hard work is an excellent trait in a team, equally / whereas laziness is terrible. ott Yesterday's training was useful. However / Although, this morning's task was pointless. eo ma ae Some people want to lead a team, as well / while others are happy to be team members. © Ged Itis important to say what we all think. We should listen to each other as well / equally. © WAP HA this training is very useful itis equally /as well a good way to get to know people. *)22.2 SPUNTA LE FRASI CORRETTE We learned a lot from that training session, whereas it was a lot of fun. We learned a lot from that training session. It was a lot of fun, too. go However, Sam went to the training day, he didn’t learn anything new. Although Sam went to the training day, he didn't learn anything new. Team A solved the problem really quickly. Team B was equally successful Team A solved the problem really quickly. Team B was as well successful This training is useful for managers. Itis too useful for team members. This training is useful for managers. Its also useful for team members. Some people want to be managers, while others want to be team members. Some people want to be managers, as well others want to be team members Laziness is a terrible trait for a team member, whereas honesty is excellent. Laziness is a terrible trait for a team member, also honesty is excellent. We'd like all staff to follow our usual dress code for the training. Please be on time, however. We'd like all staff to follow our usual dress code for the training. Please be on time, too. O00 00 00 00 00 OO 22.3 ASCOLTA LAUDIO E NUMERA LE IMMAGINI NELLORDINE IN CUI VENGONO DESCRITTE team leader sta dando valutazione alle joni del suo gruppo. Team A was the first to complete the task. This was a very challenging task. Creative thinking can be equally useful. Itis important to read instructions carefully. However, Team B worked well together, too. oOo oO o oO We hope you also found it very rewarding,22.4 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE cople | in} Some } prefer | while | team, | others } working | enjoy | alone. ) a J worki 5 jome people enjoy working in a team, while others prefer working alone. © (was | (The }(and (it (useful }( Tot }( task )(_also_}( of )( was} team-building }( fun. }( a) @ [to )( pizza. )( had }| Team A )(a)(build )( make )( had }( a}( Team B )( bridge, \( whereas )/ to) @ some _}{ had_} [the] | Team } (completed) { While } ( task } { problems. }( first, ) they ) © _ often }( as well. |( really (they |(_are_}{ courses }( and }( fun }{ are }{ Training )(_useful_) © (was ) Team A | (cooperative.) ( equally { together } | Team B } (worked ) ( as } (well.} (very) © (identify } (This } (_your_} [task] (weaknesses) (also } (strengths. } (_will_}(_your_} _but } @ (_a_}(_team_)( However, )(_didn't_)( cake. }( the }( activity }{ baked }{ matter.) { Our } © (worked } (“other } (Although } (we }( came }/( first, }(_together. (the) (team )(_well e easy, } today’s } Yesterday's } difficult. ) more | task | was } task } was } while } @ [the] (finished | (_its_} (took | (Team A } | whereas } ( task }{ time. } (quickly, )( Team 8 ) *) 25222.5 COLLEGA IN MODO APPROPRIATO LE SEGUENTI FRASI The team worked welliopether The course taught me how to manage people. {Asa result, everyone attends them. J Team Orange completed the challenge [Asa result they completed the task) Id never driven a forklift truck before, ) {_ Consequently, she was promoted last Tae ) The training days are useful. J {_Asa consequence, lam nowa team leader. | Jess learned a lot from the training, ) {_ For this reason, | was very nervous. J “) 22.6 COMPLETA LE FRASI USANDO LE PAROLE DEL RIQUADRO E RIPETILE AD ALTA VOCE The task taught us how to run a team. As a result , |now lead a team of ten. {- Team-building days are great for morale. , the atmosphere in our office is good. a — = _ We have regular IT training sessions. For this , everyone has good computer skills. | We do team building every year. As a , we work really well together. =— a | During team building we meet new staff. reason, we know our co-workers well consequence Consequently result reason For thisProgrammare eventi Molti verbi inglesi usati per esprimere opinioni 9 Grammatica Costrutti verbali © parlare di programmi, intenzioni e progetti Aa Lessico Attivta ricreative aziendali sono seguiti da un gerundio o da un infinito. Fe Competenza Pariare di eventi aziendall 23.1 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI We must keep tosemind/ reminding customers of our new product range. @ We plan to launch / launching our new product range at the conference. © Would you consider to organize / organizing the accommodation for the visitors? © | really enjoy to take / taking clients out for dinner at famous restaurants. @ Jenny has offered to meet / meeting our visitors at the airport. © I keep to suggest / suggesting that we should have a staff training session. 23.2 RISCRIVI LE FRASI CORREGGENDO GLI ERRORI | really enjoy to give presentations. L really enjoy giving presentations. © Our clients expect receive good customer service. @ Would you consider to make the name badges for the delegates? i © Colin has offered organizing the training program for the new staff. hi . 4 @ | hope impressing our clients when | show them around the new office. ‘Tt 25423.3 LEGGI LARTICOLO E RISPONDI ALLE DOMANDE RED GIRAFFE EVENTS PLANNING ‘How we can plan the ideal event for your company le ‘ed Giraffe is an international events management business. We are one of the biggest events organizers in the US, and our clients range from start-up businesses to large corporations. We enjoy all aspects of the job, but the most enjoyable is entertaining clients. Our clients expect to receive excellent service and we pride ourselves on meeting their every requirement. We often take clients Sut for lunch during the planning phase to talk about their requirements. I's good fo do this over a meal as they say what they really want when they are relaxed and yayaing is ono of the team-building ‘enjoying the food. event that Red Giatewil offer soon [After hinch, we have a brainstorming session in groups. When all the clients have arrived, we serve coffee as i helps to get the ideas flowing. ll kinds of things come up in these sessions. For instance, when we planned a srapeh fer a media company, the employees kept saying we should have a boat trip on the river. But some people didn't like this idea because their competitors had done the same, so we went for a covered venue in a converted Srarchouse. Next year, we plan to start offering team-building events, such as sports days and treasure hunts. We ‘expect these to be very popular with our clients, What clients does Red Giraffe work with? ee ee it © Why should you go out for a meal with clients? ei 5 They like eating great food a ee hic, x | They like talking about the food oO i : ee 2 They give their honest opinion o 8 What do th ‘ ee fee ee 's employees oe @ Why didn’t one client want to have a boat trip? “ 2 ai They wanted an outdo: Ere }or venue 0 ganizing refreshments [a Their competitors had had one ] Having great accommodation Oo Their CEO didn't like boat: Oo ats What do t! ‘ eo ae: eee clients expect? © What does Red Giraffe plan to do next year? E . junc! o Offer team-building events fo receive good customer service [| Go onatreasure hunt Toeata i planned dinner | Become popular with clients 255me) 23.4 COMPLETA LE FRASI USANDO LE PAROLE DEL RIQUADRO. Did you remember to call the hotel about the catering? 3g @O I regret you that | can’t take the clients out for dinner. I'm very sorry. @ Do you remember Dan last month? He has a question about a discount you offered. © Sue stopped the program for the launch event. It looked really interesting! OdHe regrets her his idea for the event because she copied it. @ David gave his presentation, and went on about new events. © | stopped my presentation because the CEO had a question. (totak giving teling_—__caling_—toread_——toent tote «) P 23.5 ASCOLTA LAUDIO E NUMERA LE IMMAGINE NELLORDINE IN CUI VENGONO DESCRITTE23.6 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE (at) has) the } (to } ( our) ( offered }{ airport.) Kelly }(_meet 7 has offered to meet our visitors at the airport. entertaining 1) clients. enjoy _} (_really new invited} _the } ( Sandra} | overseas | to } ( conference. } me } (sales _} (_attend book) (My (the } (asked) ( to } (accommodation, _} (manager (_me Lim) Tom } manager) (_a_} soon. } | expects }|_promotion | { his }(_to } give come )(_We }( to }( all }( to }( party. }{ invited ) ( customers } {our ) *) 23.7 SEGUI LO SCHEMA PER CREARE 16 FRASI CORRETTE DA RIPETERE AD ALTA VOCE enjoy entertaining — accommodation. remembered to meet enjoys to book #) ») 257WS | eSSICO 24.1 MEETING E RIUNIONI TRASCRIVI LE ESPRESSIONI DEL RIQUADRO SOTTO LE DEFINIZIONI CORRISPONDENTI @ To write a record of what To conclude was said during a meeting to sum up © To answer questions @ To be not present ®@ @ To have no more time left @ Aplan for achieving to do something a particular goal © Proposals for specific action to be taken © To present information to a group of people @ To say something before ® People who have been to someone else has finished speaking or are going to a meeting © When everyone agrees © To look again at the written record oo of a past meeting fa Ni 258To consider or focus on something }To come to an agreement an issue The primary aim send a plan for what will ssed put forward an idea or plan rs to discuss vote made by raising hands in -2ir to show agreement i a show of hands action points to take minutes to send out tosumup main objective to be absent astrategy to run out of tim attendees to give a presentation to suggest / propose an agenda to look at to review the minutes to interrupt unanimous agreement to reach a consensus e to take questions “) 259Cosa hanno detto Per riferire ai colleghi cosa @ stato detto da qualcun altro, puoi riportare esattamente le sue parole (discorso di retto) o riformulare il concetto con cura e chiarezza in un discorso indiretto. _ | will send Jomir an email. @ | ___ I can speak Thai and Mandarin. e I need to talk to Hansa in HR. 49 Grammatica Discorso indiretto Aa Lessico Meeting e riunioni Bae Competenza Riferire un discorso 25.1 COLLEGA | DISCORSI DIRETTI Al DISCORS! INDIRETTI CORRISPONDENTI iid he had finished the presentation. [ He said he was working on the sales report iid he would send an email. © [__Imworking on the sales report. ] {She said she could speak Thai and Mandarin I've finished the presentation. D {He said he had been to the Mumbai office. e| Iwent to the Mumbai office. | She said she needed to talk to Hansa in HR. O Theta She @ I need He ( I metJo from HR. | she _said she had mez Jo front HR, K if x is outside. & to call the US office. f # 25.2 RISCRIVI LE FRASI IN FORMA DI DISCORSO INDIRETTO USANDO “SAID” © | will get the bill. He @ | can't open any emails. He @ | have sent the order to them. ‘She =e aaa lal 26025.3 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE _He__} figures! } (couldn't ) (those _) believe }( he) | id he couldnt believe those figures! busy) (__ she that) {was She __} ( afternoon. } |__ said _) his like (Gre) that_) (__he _)(_didn’t_) (_boss.__} (said (new } received }{ said _}(_hadn't_}(_the ) they _) (delivery. ) (_ They (to } Crew ) (had } (product ) (They _) been} the | ( said ) (launch. } ( they 0 | invoice She J away.) (right ) would }{ she) (an) (said _} (issue © (give _} (company) ( said } { 5 percent the _} (_could_} { discount.) (_a_} (_He @ (said) (she } { the ) (had } ( well } {gotten interviewer. | (along) | She with 0 (said They _}(_were_} {__they range. a new designing *) ») 26125.4 ASCOLTA LAUDIO E NUMERA | DISCORSI INDIRETTI NELUORDINE IN CUI LI SENTI IN FORMA DI DISCORSO DIRETTO we at @ Suzanne said she'd send him the report the following day. © Suzanne said she had met the new CEO in the Miami office that week. Suzanne parla con una collega durante la giornata. @ Suzanne said her laptop wasn't working that day. © Suzanne said she could help Alemay prepare her presentation that afternoon. @ Suzanne said she had come into work early that morning. @ Suzanne said she had to stay late and call the Mexico office that evening, © Suzanne said she was going to design a new app with Tim the week after. (oes ems) ° ° ° RE fia 25.5 ELIMINA LE PAROLE SBAGLIATE NELLE SEGUENTI FRASI He said / told me that he'd been to China twice. She suggested / said that she was going to Montreal. He promised / told that he wouldn't be late for the train. He explained / promised that he didn’t know how to use the photocopier. He denied / told that he had broken the coffee machine. She promised / complained that the food was cold when the waiter brought it. He confirmed / announced that the tickets had been booked. tt Jake #e4¢/ said that he wanted a promotion before the end of the year. ) ”) 26225.6 ASCOLTA LAUDIO, TRASFORMA LE FRASI IN FORMA DI DISCORSO INDIRETTO USANDO | VERBI DEL RIQUADRO E RIPETILE AD ALTA VOCE | am not the person in charge of thi Ree He denied 7 orn definitely call you back after 2:00 this afternoon. She to call me back after 2:30 that afternoon. | eed a printout, and | will also need a copy of Simon’s report about the year-end accounts. Ine He that he needed a copy of Simon's report about the year-end accounts. The newall-in-one printer isn't difficult to use. | She that the new all-in-one printer wasn't difficult to use. & “Yes, that's right. Id like to buy 100 units ofthe new product. a (s T= that he'd like to buy 100 units of the new product. a) |'m not happy with the customer service | have experienced. He that he wasn't happy with the customer service he had experienced, a How about asking Ameera what she thinks? She that we should ask Ameera what she thought. @ explained promised suggested complained added + denied confirmed) #) ») 263wa Cosa hanno chiesto Puoi riportare cid che é stato chiesto da qualcuno in Grammatica interrogative indirette forma di interrogativa indiretta. Lordine delle parole Ada Lessico “Have’, ‘make’, ‘get’, “do” @ diverso da quello delle interrogative dirette. Fe Competenza Riferire le domande 26.1 RISCRIVI LE FRASI METTENDO IN ORDINE LE PAROLE ( “row _) (_Kein_} (gone) (asked) _negotinions me) the} had ) Kevin asked me how the negotiations had gone. © (where) (seima_) (put) (ime )( you.) (annual) (the ) (report. ) (asked) (had) © (wanted } (Krishnan } (why } (was }(_know }( 1} late ) ( again, } (to) (for } (wor © (asked) (My) (what) (1) (the) LIT ) (new) (about) (me } (system. ) (boss ( thought) © | me) (asked } | Hans) ( would ) { where | ( we } (have } | the } ( afternoon. }{ presentation this) © (_wasn't_}( he } {Sophie ) (Claude }{ why } (at _} ( meeting. | (_asked_ (_the_) © (me) (Tabitha) (who) ( cell} (taken) (her) (phone. ) (asked) (had) @ (the } (Fiona) (10) (ad) (know) (who ) (minutes.) ( wanted.) {_ taken} *) e ) 26426.2 ASCOLTA LAUDIO E RISPOND! ALLE DOMANDE Sam racconta a Shelly la conversazione che ha avuto con Doug. is feeling confident about the conference. | @ There are meeting facilities at the Classic Inn. ©) False (Wf Not given |_| True |_| False |_| Notgiven |_| lly has booked the flights for Monday. © Doug is planning to bring his family. True || False | | Not given | | True | | False |_| Notgiven |_| Hotel Belle Vue is fully booked. @ Shelly has finished the promotional materials. True |} False | | Notgiven [| True |") False || Notgiven | | ‘Shelly has booked the rooms for three nights. Shelly also has to prepare a presentation. True |) False _ Notgiven | | True | | False |_| Notgiven |) ‘The Classic Inn includes breakfast. @ Ted can help Shelly with her work. True | False |_| Notgiven | | True | False | Notgiven | | 26.3 COLLEGA LE COLLOCAZIONI ALLE DEFINIZIONI CORRISPONDENTI “explain to someone what they have done wrong ___make a suggestion a a ° write down information during a meeting getajob *) e 26526.4 RISCRIVI LE DOMANDE IN FORMA DI INTERROGATIVE INDIRETTE Who took the minutes yesterday? She asked me who had taken the minutes yesterday. @ How many people work in the company? She © Why did you hand in the report so late? He © Who got promoted? He © Whois the new senior manager? He © Which candidate did you choose? She © How long have you worked here? He @ Why were you so late this morning? She © what time do you get home? He Q Where did you have the appointment? He © Which printer do you prefer? She < 266E RIPETILE AD ALTA VOCE you make notes during the meeting? the package arrive safely? He 26.5 TRASFORMA LE DOMANDE IN INTERROGATIVE INDIRETTE He asked me if I had made notes during the meeting. you do me a favor? She Ihave a word with you later? He you finished writing the report yet? She I make a suggestion? He you read last year's report? She He you coming to the awards ceremony on Saturday? you enjoy the presentation? She you booked a table at the restaurant? He a *) 267Riportare quantita In una presentazione o in una relazione potresti aver Grammatica ‘Few’, little’ e‘all” bisogno di parlare di quantita. Le parole da usare Aa Lessico Meeting e riunioni per farlo dipendono da cid che stai descrivendo. We Competenza Parlare di quantita 27.1 LEGGI LA RELAZIONE E RISPONDI ALLE DOMANDE REPORT ( Sales have grown fast in the last year. Problem: \_ True False Not given | | y os the past 12 months, our overseas ave fallen dramatic 3 @ China has been a strong competitor over the last year. Asia, iramatically. Competition from True |) False |) Notgiven | | eects 1 iene 8 Proposed solutions: @ There is not much chance of a quick solution There is litle we can do to turn this situati True |) False [| Not given || “round in the next couple of months, However, ifwe take a long-term view, then area few solutions, 1) We can lower our prices a little, This will oy thcostnneneyoa vate nchnaconesos make our products more price-competitive, bial eters Currently, our products are 15-25% more ©xPensive than China-made products, 2) We can launch a new advertising “ompaign. Our research suggests that few on ae es the age of 50 have heard of our True [| False |] Notgiven | | ifwe EE or ree oe advertising message right, At the other end of the market, vey few teenagers seem interested in our products, We need to position our advertising © The company should reduce its prices dramatically. True |_| False |_| Notgiven |_| © The brand is well known among older people. True |_| False |_| Notgiven |_| @ The company’s advertising campaign is old. True | | False | | Notgiven | | © The company needs to open more stores in Asia. te ory : toopenn - fo make our brand appear current fi and fashionable, 3 ) We have very few stores in Asia. We can tees ares Consider opening a few more stores in Asia so thi atwe can become a more familiar brand in this important market, It costs less to open stores in Asia than Europe. @ Asia is not a very valuable market for the company. True |_| False |_| Notgiven | | 26827.2 SPUNTA LE FRAS! CORRETTE J little bit of money left in the budget to redesign the website. ys a little bit of money left in the budget to redesign the website. ‘Unfortunately, we have few problems with our production line. “Unfortunately, we have a few problems with our production line. o ttably, few people have the skills necessary to run a multinational company. ‘ettably, a few people have the skills necessary to run a multinational company. few of our customer reviews are positive that it's becoming a problem. 2 few of our customer reviews are positive that it's becoming a problem. oO OO ‘have a little doubt that the conference will be a success. have little doubt that the conference will be a success. oo 27.3 ELIMINA LA PAROLA SBAGLIATA NELLE SEGUENTI FRASI E RIPETILE AD ALTA VOCE We have very few /4ittte rooms left on the 12th of December. Alittle / Few employees have worked for the company for as long as Sofia. We have little / a little bit of time before the meeting ends. So few / a few companies offer this service that demand is sure to be high. Very few / little can be done to improve facilities in the short term. We can expect a few /a little increase in profits over the summer season, It’s great that you have few / a few ideas about how we can improve sales.