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1.ilham and Hisyam DIALOGUE TO PATIENT COMPLAINTS

1) A patient was admitted to the hospital after an accident and complained of knee pain. When the nurse removed the bandage during wound care, the patient screamed in pain. 2) The patient's family became angry with the nurse, accusing them of harming the patient. The nurse explained that they slowly removed the bandage but the patient still screamed. 3) The head nurse intervened and calmed the situation. They acknowledged the patient's pain but defended the nurse's actions. The family then requested a different nurse for future care."

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Muh.hisyam farhan
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190 views

1.ilham and Hisyam DIALOGUE TO PATIENT COMPLAINTS

1) A patient was admitted to the hospital after an accident and complained of knee pain. When the nurse removed the bandage during wound care, the patient screamed in pain. 2) The patient's family became angry with the nurse, accusing them of harming the patient. The nurse explained that they slowly removed the bandage but the patient still screamed. 3) The head nurse intervened and calmed the situation. They acknowledged the patient's pain but defended the nurse's actions. The family then requested a different nurse for future care."

Uploaded by

Muh.hisyam farhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NURSE THERAPEUTIC COMMUNICATION DIALOGUE TO PATIENT COMPLAINTS

Case: A patient was treated in Delima's inpatient room after having an accident 2 days ago, at this time
the nurse was about to take care of the wound, but when he opened the bandage, the patient screamed
and cried until finally the family complained about the nurse's actions.

Morning at 07.30..

Nurse : “Good morning…” (smiles)

Family: "he is good morning .." (smiles)

Nurse: "Is it true that the ilham family "..

Family: "That's right, I am the ilham mother "

Nurse: " Introduce my name is Hisyam, I am a nurse on duty today to take care of your family members,
then I will check Ilham, did Ilham complain about something to Mother?

Family: "My son is not complaining about anything, maybe in more detail you can directly check the
condition of my child.

Nurse: "Ohh, okay mom then I will immediately check the condition of your child now.

Family: "he please"

Nurse : Excuse me " good morning mas ilham .." (smiles)

Patient : " he is good morning mas .." (smiles)

Nurse: "Okay, how are you now? What do you feel?"

Patient: "Since yesterday's accident, my knee is still hurting a little bit."

Nurse: "According to the agreement that was agreed earlier now I will take action for wound care, are
you willing?"

Patient: "yes, I'm ready, sir"

Nurse: "Okay, I will prepare the tools first."

When the nurse performs wound care, the patient suddenly screams in pain when the nurse opens the
patient's wound dressing

Patient: "Aaaaaahhhh. sick" (with a pained grimace)

Family : (suddenly entered angrily to the nurse), uh what is this, why is my child screaming?

Patient: "I'm sick mom"


Family: "What's wrong with my son, please explain"

Nurse: "Sorry ma'am, I didn't know when I opened the bandage of your child's wound, suddenly your
child screamed

Family: "responsibility now, this is how the story of my child can be like this"

Nurse: "I don't know ma'am, when I opened the bandage I slowly opened it"

(suddenly the head of the room entered the room)

Head: "Assalamualaikum, introduce me my name is Fiona, I am the head of the room in the inpatient
room, sorry in advance, I heard that there was a noise from outside, what's wrong, ma'am?"

Family: 'This was the nurse when she took action, my child suddenly screamed

Karu: "is that true, nurse Hisham?"

Nurse: It's true that the patient's doctor screamed after I opened the bandage, but I slowly opened it.

Karu : Oohh I see, it seems that you misunderstood ma'am, maybe your child feels a little sick because
the bandage is sticky, so your daughter screams

Family: "But my child is crying, you know doctor"

Karu : Yes ma'am I understand, but nurse Hisham has done it carefully "

Family: "Hmm okay, I'm sorry, but I want another nurse to change my child's wound dressing"

Karu : "Okay ma'am, I will call another nurse"

Nurse: "Sorry ma'am for the inconvenience" Family: "(nods)"

Karu: "Okay ma'am I'm sorry, assalamualaikum"

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