SECTION 01

What is EAM

(1)
 Enterprise Asset Management

Enterprise Asset Management (EAM)

CMMS
Control and optimization of all assets of a
company across departments, buildings /
CAFM
properties and regions.
IPS This process covers the entire life cycle from
design, construction, operation to dismantling or

EAM replacement.

Target:
PM
IHS
Minimize repair times, maximize return on assets,
increase quality, preserve values and extend terms, ...
… Integrated maintenance management

(2)
 Enterprise Asset Management

Talking Points
• Designed for asset management and maintenance
• Prod. Equipment • Rail & Transit
• Flotten • Linear Assets
• Facility Management, • IT infrastructure management
• Energie Management, • Accidents at work
• Key management • Relocation management

• Fresh UI, very performant and native mobile apps

• License / service ratio
• Starting point for IOT / MES / SCADA / Industry 4.0
• Integration guides in Infor ERPs (LN / M3 / XPERT…) / OS certified
• Added value can be displayed quickly and easily
(3)
(4)
Xsell strategy: focus on referencability and added value
Certified
On-Premise
In Review
Pending

Infor OS™

Syteline Infor Coleman

SunSystems Infor IoT

Hansen BIRST

LN d/EPM

M3 CSF

Com SCE

WFM(5)
SECTION 02

Current projects

(6)
 Enterprise Asset Management

Current projects
TRANSIT DATA CENTER FLEET

OFFSHORE THEME PARKS SERVICE

(7)
 Enterprise Asset Management

Current projects II

OIL & GAS CONSTRUCTION TRANSPORT

PROPERTIES STORAGE DEFENCE

(8)
 Enterprise Asset Management

Current projects III

A&D RESEARCH PORTS

METRO WATER/WASTE SERVICE

(9)
 Enterprise Asset Management

Infor EAM customers in DACH

(10)
 ENTERPRISE ASSET MANAGEMENT

EAM customers by industry

Flotten
Fertigung Infrastruktur Pharma Service / FM
Fahrzeuge

(11)
 EAM Customers
Production Fleets / vehicles Infrastructure Pharmaceuticals Service

(12)
 EAM Customers
Oil & Gas Facilities Management Food & Beverage Utilities

(13)
 EAM Customers
Retail Public Sector Healthcare Hospitality

(14)
 Enterprise Asset Management

The Large Hadron Collider - LHC

§ CERN, European Organization for Nuclear Research

§ Particle accelerator for the study of matter
§ Largest machine ever built by humans

(15)
 Enterprise Asset Management

Infor EAM @ CERN

§ Infor EAM in use for 30 years

§ Standard configuration only or external add-ons / integrations
§ (Almost) no customizing of the software
§ >3,5 Mio objects in the system

(16)
 Enterprise Asset Management

Cloud Suite EAM

READY TO USE IN LESS THAN 1 WEEK.

Business software solutions designed for the cloud.
The last upgrade
• No more release change or upgrade projects
you'll ever need • Receive continuous extensions automatically
• Use innovations

(17)
 CloudSuite EAM - Enterprise Asset Management

Current Infor EAM Saas projects

(18)
Top 10 benefits of Infor EAM

(19)
Top 4 EAM market trends
IoT Advanced Analytics/AI SaaS Mobility

(20)
Realized competitive advantages
individual Infor EAM customers

1 h/day 50%
10,000+
Savings per employee and day by using Infor EAM Mobile Increase the contribution
margin through guarantee
management

Customers

50%
Reduction of maintenance costs:
5% 20%
overtime, workers and service Savings in equipment Reduction of energy costs
providers
 ENTERPRISE ASSET MANAGEMENT

Expected savings (Developed by Independent

Research Groups)
• Increase operation efficiency
– Improve production capacity by 5 - 15% due to more efficient maintenance operations (Pulsemark Benchmark)
– Increase equipment efficiency is 20.1% (A.T. Kearney)
– Up to 40% increase in production capacity obtained through implementation of Preventive Maintenance (Grant Thornton)
– Reduce maintenance budgets by 30% and production downtime up to 20 % by implementing a plant asset management strategy. (ARC)
– DOE has established a minimum 10% energy reduction guideline as attainable through the application of proper maintenance and technology solutions

• Reduce maintenance labor costs

– Reduce maintenance labor cost by 10 - 30% through better scheduling (Gartner Study)
– With proper implementation of a CMMS, 10% to 50% reduction in overtime achievable (Grant Thornton and PriceWaterhouseCoopers)
– Increase Productivity by 28.2% (A.T. Kearney)
– 10 to 25% increase in manpower effectiveness and productivity (PriceWaterhouseCoopers)
– 25 to 50% decrease in contractor cost due to better planning (PriceWaterhouseCoopers)

• Reduce MRO inventory costs

– Inventory reduction and maintenance storeroom reductions of up to 25% (Tompkins Associates)
– Decrease maintenance material cost by up to 19.4% (LifeCycle Engineering Study/ A.T. Kearney )

(22)
SECTION 03

Sweet Spots

(23)
 Sweet Spot

Rail & Transit

Infor for Transit
Executive Briefing
Prepared for [Audience Name] | [Presentation Date]

Copyright © 2013. Infor. All Rights Reserved. www.infor.com

(24)
Business Challenges Profile
Profile
• A need to standardize business processes with agency practices
• Bringing world-class standardization and optimization of asset management systems and New York Metropolitan Transportation Authority is the
their implementation models
largest transit agency in North America, transporting over
• Implement standards like those found in PAS-55 (Asset Management), ISO-14224
(Classification System for Railways), MAP-21 (State of Good Repair), ISO-50001 (Energy 2,538,646,725 passengers annually by both bus and rail.
Management), and NYS Executive Order 88 (Energy Management) The subway system has 469 stations, which is the largest
• Multiple asset management systems deployed across the system in the world.
Solution
• Infor Enterprise Asset Management\ NY MTA is responsible for managing all of the bridges,
tunnels, subways, Long Island Railway, and Metro North.
Why Infor? In total, the Authority manages over $1 trillion in assets.
• Infor offered the broadest, most robust asset management solution in a competitive
engagement against IBM Maximo, who was the incumbent asset management solution
provider www.mta.info
• Infor and NY MTA entered into an co-development partnership to make incremental
enhancements to an already industry leading mobile platform, meeting the unique
requirements of the Authority
• Infor offered more integrations and connectors than any other asset management solution
provider, allowing NY MTA to meet their standardization and business process optimization
needs
• By deploying Infor EAM, the Authority will be able to reduce costs and enhance visibility
across their systems, while improving safety and reducing rider delays

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 25

Business Challenges Profile
Profile
• Needed to reduce and control maintenance costs across the enterprise
• Needed to minimize the number of service interruptions First Transit, Inc. supplies precision, efficiency, innovation,
• Wanted to reduce unscheduled and unplanned work and all-around expertise to both public and private
transportation systems. As the leading provider in North
Solution America of public transportation contracting and
• Infor Enterprise Asset Management management services, First Transit, Inc. knows transit.

Headquartered in Cincinnati, Ohio, First Transit, Inc.

Why Infor? operates in 242 locations, carrying more than 300 million
• Eliminated 1,482,000 pieces of paper through mobility passengers annually throughout the United States in 39
• Reduced parts expense by 4% per year states, Puerto Rico, U.S. Virgin Islands, and 4 Canadian
• Reduced the amount of time to audit an individual site by 80% provinces.
• Save 55 minutes/day/technician through work efficiencies
www.firsttransit.com
“Infor EAM is at the core of our strategy. We have reduced our parts expense
on average by 3-4% per year since we started using EAM 10 years ago...”

Todd Hawkins, SVP Maintenance

First Transit, Inc.

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 26

CUSTOMER REFERENCE

Abellio ScotRail
Abellio ScotRail started operating on April 1, 2015, with Industry
responsibility for managing 292 trains across eight Transit
different fleets in Scotland. ScotRail provides passenger
train services throughout Scotland, with intercity, regional,
and suburban rail services across the Scottish national rail Headquarters
network. Its fleets are diverse, spanning diesel units and Scotland
newer electric vehicles. More than 500 workers currently
staff ScotRail's fleet team.

www.scotrail.co.uk

Business challenges Solution Results

• Implement an enterprise asset Infor® EAM • Implemented Infor EAM on a Installing an EAM system on
management (EAM) system to improve subscription basis in the cloud to this scale within just a few
Infor ION®
processes and customer service transition capital expenditures to months is a tall order by any
Implementation Details operational expenses
• Identify opportunities to reduce asset standards. Infor acted diligently,
maintenance expenses with better – Go-Live date: 4th October 2015 • Bolstered visibility companywide through professionally and with clear
visibility into costs – Number of users: 236 EAM Users, integration of data across key systems expertise, helping to address
• Manage planned and corrective fleet 444 EAM Mobile Users, • Boosted productivity by improving challenges along the way and
680 EPAK Users working with us to ensure
maintenance more efficiently planned and corrective maintenance
– Number of sites: 4 processes across its fleet the system delivered precisely
• Meet a six-month implementation target
– Location(s) of sites: Glasgow, what we needed to meet
Edinburgh, and Inverness our objectives.”
– Deployment: Cloud/AWS,
SaaS-Multi Tenant William Marshall
Head of Engineering
ScotRail

(27)
CUSTOMER REFERENCE

Translink
Translink is brand name introduced in late 1996 to cover Industry
the integrated services of Ulsterbus, Citybus (now Metro) Public Sector
and Northern Ireland Railways.
Headquarters
www.translink.co.uk United Kingdom

Business challenges Solution Results PROJECT HIGHLIGHTS

• Standardize systems used for asset Infor® EAM • Delivered on project requirements Provided a fleet management system
management in multiple bus and railway and met expectations with the to hold asset data and history, manage
maintenance depots Infor ION® professionalism and knowledge of asset maintenance scheduling and job
• Link key data to non-Infor applications Implementation Details on-site consultants from UK and Europe costing, and improve warranty
to provide better overall analysis, • Go-live date: October 31, 2014 • Understood everyday requirements management
specifically maintenance cost • Number of users: 400 and simplified solutions Supplied a system that can interface
and fleet monitoring • Number of sites: 24 with Agresso
• Support the most cost-effective vehicle • Locations of sites: Northern Ireland Accessed maintenance records
purchasing decisions by providing • Deployment: On-premise centrally to eliminate the need to travel
accurate cost information to sites
• Cut bus maintenance costs by moving Provided a Windows feel, improved
to a centralized, automated system ease of use, and a more intuitive
user interface
Dedicated servers to specific systems
to allow a move to a virtual environment

(28)
Company profile Business challenge
Solution
• Europe’s leading private operator in • Standardize maintenance management for
public transportation all vehicle types (trams, trains, locomotives, Infor EAM Enterprise Edition
• Operates 38,078 vehicles on road, buses, etc.) in multiple countries across
multiple languages Infor EAM Mobile
rail, and sea
• Ridership: 2.5 billion passengers (2009) • Grow maintenance competencies across Infor EAM Web Services
• Employees: 83,654 (2009) the organization
• Improve contract profitability Infor EAM Advanced Reporting
• Revenue: 6.1B Euros (2009)

Infor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 29

Company profile Business challenge
Solution
• First multi-modal transportation • Maintenance management for 26,000 assets
company in the world in services Infor EAM Enterprise Edition
• 7,499 Bus stops • Integration with Oracle Financials (to capture
maintenance costs in the GL)
Results
• 4,364 buses
• Ridership: 9,000,000/days • Wanted a fast, simple implementation • Infor EAM provides visibility across
the organization on asset health
• 298 Bus lines
and performance
• >300km rail track
• 400 Maintenance technicians

“Infor EAM provides a modular solution which carries out the traditional
functions of controlling maintenance tasks and spare parts inventory.
The software can also be configured to accept current and future
process requirements in order to obtain the best results possible.”

Infor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 30

Business Challenges Profile
• New management team and transitioning their core systems
• Needed a solution that allowed them to modernize and standardize their mission critical Hertz operates the Hertz, Dollar, Thrifty and Firefly car
business processes
rental brands in approximately 9,980 corporate and
• Wanted to align with a long term partner to meet the needs of Hertz now and in the future
• Needed to consolidate their homegrown system into a single repository
licensee locations throughout approximately 150 countries
• Wanted to streamline their processes and eliminate manual processes in North America, Europe, Latin America, Asia, Australia,
• Needed a way to improve vehicle tracking from point of purchase to sale/disposal Africa, the Middle East and New Zealand.
Solution
• Infor Enterprise Asset Management
Hertz Global Holdings is the largest worldwide airport
general use car rental company with approximately 1,635
Why Infor? airport locations in the U.S. and more than 1,320 airport
• Hertz and Infor executives aligned to establish a long term partnership locations internationally.
• Infor offered the broadest, most robust asset management solution in a competitive
engagement against IBM Maximo www.hertz.com
• Infor had the strongest technology solution for that met the needs of corporate goals for
integration and collaboration
• Infor EAM provide the lowest total cost of ownership, while also delivering the deepest
functionality

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 31

 Enterprise Asset Management

BASF(Germany)
§Challenge
§ Implementation of a lean solution for maintaining the own fleet,
§Quick Facts tracks & Infrastructure mainly in Ludwigshafen and other sites
§ 200 km track + infrastructure in Germany
§ 800 switches § adaption of BASF maintenance and org processes
§ 4000 own wagons; 55.000 registered in the § ability to integrate into existing It-eco Systems
System § ease of use
§ 25 locomotives
§ Tight integration to SAP
§Solution
§ Infor EAM 25 cc user
§ highly integration in corporate ERP System and traffic
management system
§ Vehicle & Infrastructure maintenance
§ CM
§ PM
§ spare part logistics
§ integration of sub contractors
(32) § purchasing processes
 Enterprise Asset Management

Captrain
§Challenge
§Quick Facts § Implementation of a lean solution for maintaining the own fleet,
§ 1240 employees tracks & Infrastructure mainly in Bremen (Hansebahn Bremen)
and Dortmund (Dortmunder Eisenbahn)
§ 264 mio revenue
§ Adaption of Captrain maintenance and org processes
§ 403 km of tracks
§ ability to integrate into existing It-eco Systems
§ 269 Locomotives
§ ECM Compliance
§ 2500 Rail cars
§ ease of use

§Solution
§ Infor EAM 40 CC user
§ Highly integration in corporate ERP System and traffic
management system
§ Vehicle & Infrastructure maintenance
§ CM
§ PM
§ spare part logistics
(33) § purchasing processes
Company profile Challenges Lösung
Stadler builds rail vehicles that are tailored to the • Stadler Rail has been using the Infor COM Infor COM on 8 international
needs of customers. The trains are reliable and ERP software since 2006. In addition to Locations
reliable - with maximum travel comfort for the manual work, the new business area also
passengers. With state-of-the-art technologies and requires planning and organizational activities. Infor DMS (d.3)
comprehensive services that bring added value to IGF (50 C-User)
the railways. Today, more than 7000 employees • Increasing privatization worldwide led to the
are committed to maximum precision every day at new business area: maintenance of rail Infor EAM an ca. 12 Locations
over 20 locations. vehicles
Infor DMS (d.3)
• Revenue: 2,2 Mrd. CHF (2012) • New challenges in planning and coordinating
• Employees: 7.000 all maintenance activities Infor CAQ (Babtec)
• User: 500 concurrent User Infor XM (Expense Management)
• Compliance with national regulations,
documentation of activities and warranty
processing

Infor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 34

 OEM Reference Stadler

(35)
*** Rail corporations serviced by Stadler with Infor EAM
 Sweet Spot

Oil & Gas Infor EAM Oil and Gas

Executive Briefing
Prepared for [Audience Name] | [Presentation Date]

Copyright © 2013. Infor. All Rights Reserved. www.infor.com

(36)
 Sweet Spot: Manufacturing

Infor Confidential Copyright © 2013.

2017. Infor. All Rights Reserved. www.infor.com 37
 Company profile Business challenge
Solution
• Manufacturer of Light Rail • Operational inefficiencies
• Commuter railways, Light rails, • High inventory costs due to “islands” Infor EAM Enterprise Edition
and Rack railways of inventory
Results
• 4 Manufacturing Sites in Europe • Unclaimed warranties due to lack of
• Located in Bussnag, Switzerland history and awareness • Comprehensive life-cycle-information
for all vehicles and components
• Stadler is an EAM ERP COM customer
• Condition monitoring including wheel
measurements
• Immediate and simple asset commissioning
“The decision towards Infor EAM Enterprise was made because of the of new fleets and project sites
ability to cover our processes, the web architecture of the system, the • Rolled out to 6 countries across Europe
flexibility, and the ease of use.”

Lukas Streif, Head of Ram & LCC Division

Stadler, Switzerland

Infor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 38

Business challenges
Profile
Competition from offshore manufacturing, limited visibility into factory performance and energy
consumption, reducing $8-10M in energy spend annually, low maintenance system adoption • Industry: Paper
Manufacturing
Solution – Infor Food & Beverage Suite
• $300M Revenue
• Infor EAM Asset Sustainability
• 600 employees, 3 sites
• Integration to Infor ERP BPCS (AS400)
• Leading steward of natural
• Infor Cloud – hosted resources
Benefits gained • Top consumer of
• 10-15% reduction in energy costs renewable energy
• Standardized maintenance best practices
$173K in annual
• Increased use and productivity due to ease of use
maintenance revenue
• Better productivity planning through improved visibility to facility operations
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 39
 Enterprise Asset Management

Infor EAM Customers in DACH

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 40

 Sweet Spot: Facility Management / Healthcare

Infor Confidential Copyright © 2013.

2017. Infor. All Rights Reserved. www.infor.com 41
 Business Challenges
4 Redundant purchasing processes between financials and EAM
4 Poor data for regulatory reporting and operational compliance Profile
4 Manual processes for facilities and inventory management
One of the world’s premier
Solution cancer centers located in NYC.
4 Infor EAM Enterprise 4Industry: Healthcare
4 Advanced Mobile, Advanced Reporting
4 Integration to SmartStream Financials 4Revenue: $2.4B
4 EPAK with EAM Content 4Employees: 11,474
4Beds: 470
Results
4 Improved operating environment; eliminated “round trips” 4Total Assets: $6.4B
4 Created more productivity in scheduling and resource allocation
4 Better reporting and asset tracking in compliance with JCAHO
4 Manage all campus locations throughout NYC in one system
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 42
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 43
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 44
 Sweet Spot: Water / Utilities

Infor Confidential Copyright © 2013.

2017. Infor. All Rights Reserved. www.infor.com 45
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 46
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 47
Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 48
 Andere

Infor Confidential Copyright © 2013.

2017. Infor. All Rights Reserved. www.infor.com 49
 Business challenges
4 Multiple legacy systems Profile
4 Global sustainability
Amazon is an American
4 Compliance (worldwide regulatory requirements) electronic commerce company
located in Seattle, WA. It is the
Solution largest internet-based retailer
in the U.S.
4Infor EAM Enterprise
436 AWS sites, 50 buildings
4Infor EAM Asset Sustainability
with ~4,000 assets/site
4Advanced Reporting
465 Fulfillment Centers in 8
Why Infor? countries
4Single system of record for all assets 4110,000+ employees
4Improved asset reliability and capital planning 4$89B in revenue, 2014
4Reductions in inventory spend

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 50

Business challenges
• Sophisticated solution to support the complex demands of the Oil & Gas Industry in land and off-shore Profile
operations.
• Demand capabilities included audit-grade platform, experience industry, EAM-to-EAM integration • Global operations in 5
continents since 1920
Solution – Infor EAM • RIG (NYSE Stock Symbol)
• Infor EAM & ION – on premise installation with unique deployment of onshore “base” install connecting to • $7.4 Billion Revenue,
synchronized off-shore oil mining platforms
9,100 employees
Deep Water Drilling
Why Infor? 46 Rigs to market
• Infor EAM was a proven leader in the market for Enterprise Asset Management and Work Management in • History of using
the Oil & Gas market for upstream operations.
competitive solutions
• Infor EAM was the only solution capable of providing best-of-breed capabilities for work, asset, inspection, which will be replaced by
and mobile execution in addition to ability to support the advanced and complex synchronization
deployment needs for Transocean Infor EAM.

Infor Confidential Copyright © 2017. Infor. All Rights Reserved. www.infor.com 51

SECTION 04

Certifications and
analysts

(52)
 Certifications and analysts

Continued Industry Leadership

Gartner Plant Engineering And More …

Magic Quadrant - Gartner has

placed Infor in the “Leaders”
quadrant.

Highly Scalable MarketScape: Worldwide SaaS and

Cloud-Enabled Asset-Intensive EAM
Overall functionality is considered Applications 2019 Vendor Assessment
very capable by customer
LEADER
references.
March 2019
Customer satisfaction ranked above
average

(53)
 Certifications and analysts

Infor EAM at Gartner 2019

Infor EAM rated as "Leader". Reasons:
3rd largest manufacturer of business software worldwide
- Modular construction
- Industry-specific solutions
- Configuration instead of programming
- Corporate strategy

Highest rating of all 11 rated providers

• Wide and deep EAM offers

• Proven success in moderate to highly complex environments
• High percentage of new customers
• Strong and consistent track record
• Consistent performance and dynamic customer growth and retention
• Permanent visibility in the market from both a sales and marketing perspective
• Proven partner ecosystem
• Global availability

(54)
09.10.2019:
GEFMA 444
Certification
(55)
 W h a t ’ s n e w i n I n f o r C l o u d S u i t e ™ E A M v 11 . 5

New Collateral on Infor CloudSuite™ EAM

Customer Case Studies Analyst Reports Thought Leadership
City of Greensboro 2019 EAM Gartner Plant Services
Adreani Magic Quadrant Special Report
Leadership
Port of Jersey
Rush Medical Center Infor CloudSuite™
2019 IDC MarketScape E A M v 11 . 5 B r o c h u r e
A u c k l a n d Tr a n s i t Leadership
King County Metro
Blog Summary of
LA Metro New Features
Strathclyde Partnership
f o r Tr a n s p o r t
Blog Summary of
AECI Asset Performance
Management Feature

(56)
(57)
SECTION 05

Solution Footprint

(58)
 Generally Available

Planned Update

Infor CloudSuite™ EAM Multi-Tenant Releases

• All applicable Infor MT apps follow the annual MT Release Deployment Calendar – KB 2053402 (requires Xtreme login)
• Typically, EAM follows an every other month release cadence
• Annually 6 SaaS updates (4 maintenance and 2 functional)
• 1 annual on-premise update coincides with one of functional SaaS updates.

500+ updates delivered in SaaS on a continuous basis (including 11.5)

11.4.1.1 11.4.1.2 11.4.1.3 11.4.1.4 11.4.1.5 11.5

(Nov 2019) Jan 2020
(Jan 2019) (Mar 2019) (May 2019) (Jul 2019) (Sep 2019)

Not shown: GovCloud

Release version legend
• Maintenance updates (SaaS only) – Ex. 11.4.1.5
• Functional Updates
• SaaS only – Ex. 11.4.1
• SaaS + On-premise – Ex. 11.5

US-East EU-Central APAC

(59) 3rd Sat 2nd Sun 2nd Tues
Knowledge Base links provides geo specific MT release calendar KB 2053495 KB 2053750 KB 2053483
 Enterprise Asset Management

Continuous innovation from Infor EAM

1988 1998 2003 2007 2010 2012 2013 2017 2018 2019

Rapier 5 MP5 Datastream 7i EAM 8.2 EAM 8.5 EAM 10.1 EAM 11.0 EAM 11.3 EAM 11.4 EAM 11.5
HTML 5

(60)
 Enterprise Asset Management

Infor EAM Footprint

Management von Management von Management des Management der

ASSETS PROZESSEN STRATEGIE MIX’ PERFORMANCE

Fleets Buildings & Employees & Material Purchasing Reactive Preventive Energy Global
properties service provider Management Management sustainability

Tools Machines & Work planning Budget Projects Condition Predictive RCM Social
plants planning based

IT Assets Linear Call Center Security & Contract Machine Not- Screen Reporting
Assets regulations management Learning Conformities Designer

ANALYTICS INTEROPERABILITÄT

BIRST KPIs AI / Coleman Document Interfaces SCADA BIM / Mobile Workflow Alarm IOT
Analytics Assistent Management CAD Management Sensors

(61)
CloudSuite EAM

Core features Industry features Platform

Mobility Materials management Transit & Transportation Healthcare User experience
Support for phones & tablets Stock room & warehouse management Inspections Support for J-CHO audit and CMS Infor OS enabled
Support disconnected/connected ABC, EOQ analysis Mobile notebook Guideline standards Role based homepages
Casual user access Integration to ERP, extension to iProcure Enhanced checklists Designed for facilities, landscape, 508 compliance
Rapid request materials marketplace Nonconformities hardscape, biomedical, and fleet FISMA compliance
management needs
Non-conformity & Case Mgmt Quality, compliance & regulation State of Good Repair Setup QR support
Prebuilt configuration and seeded data
ArcGIS Mobile SDK FedRAMP Linear Asset Management for vertical approach
GDPR Maintenance Patterning
Business intelligence
Linear asset management Support for 21 CFR part 11 (FDA) Maintenance Kiosk analytics
update
Full audit trail Oil & Gas Facilities Management Predefined asset reporting widgets
Linear referencing
508 and FISMA compliance Support for field mobile needs Pre-configured deployment of CloudSuite Predefined cubes
Straight line diagram Facilities Management model
State of good repair (SGR – MAP 21) ISO and PAS Standards Support for dashboards and in-
Dynamic segmentation of cost, context BI Widgets
ISO 14224, ISO 55000, PAS-55 Management of Change flows Pre-seeded data sets
work, and tasks
Linear management, component Pre-built workflow Full deployment of web architected
Integration to GIS Work & preventive maintenance reporting tool
structure support and hierarchy Support for Professional User and
PM scheduling, maintenance patterning
Asset performance Casual User Access Integrations
management Casual user access, contractor portal
Key Management, Space Management, Prebuilt connectors to common
Risk management Work scheduling (basic to advanced) Public Sector/ Government
Move Management, CAD Integration Infor ERP and extensions
Mobile field extensions built Risk management
Reliability management Prebuilt connectors to 3rd party ERP
Fleet management Verticalized Configuration
Operator checklist Extensibility framework ION and Web Services
Preventive maintenance Infor R&D Delivered – Healthcare,
Condition assessment Screen cloning, designing, creation EAM to EAM
Budget analysis Enterprise, Hospitality, *Transit (Bus)
Inspection management Support 14 languages + lunar calendar Infor IoT
Asset valuation
Work and activity checklists User defined fields, unlimited custom fields Map drawer and Geo-administrator Partner Delivered – Transit, Airports, Birst Support
Qualitative and quantitative Java script support, custom page support, Power Generation, Facilities, Radio Asset
web services tier fully accessible Pharmaceutical & Life Science Management, Micro-Brewery Cloud enablement
inspection support
Calibration Management Extensibility Framework
Calibration module
Audit Trail and Electronic Signature Infor Services Delivered – Horizontal Multi tenancy, Single Tenancy
Real-time integration to
SCADA/PLC and automation PM Revision Control Asset Management, Oil & Gas,
monitoring systems Access Controls w/ Real-time Reporting Manufacturing, Pharmaceutical, Chemical,
Case management methods Life Sciences
 Enterprise Asset Management

Infor Mobile Asset Management

iOS Android Microsoft

Facilities Alarm Native Nutzung der Gerätefunktionen

GPS camera
Warehouse Work orders
Barcode Scan dictation
Physical inventory Working hours
Documents Facetime
GIS Checklists

(63)
 Enterprise Asset Management

Multi-language Optionen
Arabic Spanish Croatian
Chinese Japanese Hungarian
Italian Norwegian Romanian
Korean Portuguese Turkish
Dutch Polish* Bulgarian
German Finnish* Latvian
Russian Czech Slovak
English Hebrew
French Danish
Swedish Greek

(64)
* Mit EAM 11.5 Optionale Sprachen
 Enterprise Asset Management

Modern maintenance and service solution

Reporting/
Analytics

3rd party
IoT / SCADA / BDE
Infor EAM
integrations Instandhaltung / Technische Services
Kontrolle und Optimierung aller Assets eines
Unternehmens über Abteilungen, Gebäude/
Central storage Liegenschaften und Regionen hinweg.
and access to Mobile access Der Prozess umfasst den gesamten Lebenslauf vom
documents Web Design, Bau, Betrieb bis hin zum Rückbau oder
Austausch.
InforEAM
Infor OS
Role-specific Infor OS Maximierung Minimierung von
Support digital Lebenszyklus Ausgaben
dashboard
communication

Compliance / Sicherheit
Reduzierung Ausfallzeiten
sicherstellen
External suppliers and System-based triggering of
service providers events
Unterschiedliche
Verbesserung der
Ausprägungen
Services
Cross-departmental and harmonisieren
graphic workflows
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 Enterprise Asset Management

Why the Infor EAM solution?

Industry
Role based Optimized Cloud
specific Easy handling
functions integration deployment
modules

(66)
 Increase your ROA

Condition Based Maintenance (CBM) reduces your

costs per asset
Integrated Predefined Measuring Guarantee
checklists limits points management
Infor difference
• Checklists with follow-up work orders
• Deviations from the set limit
values trigger work orders
• Optimized maintenance adjusted
according to meters
Inspections& Corrective Optimized Reduce
maintenance work maintenance costs

“With the EAM program we will have the tools needed to transfer from
a reactive maintenance program to a proactive maintenance program.”
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 Predefined solutions

Process Automation

Planned Mobile
repairs messages

Infor difference
• Predefined actions save time and keep e.g. the
emergency costs within limits
Terms
• Target the right people
• Mobile notifications for the technicians
• Own workflows for every situation
Distribution of Defined
information actions

"As a publically funded international non-profit organization, it is of optimal importance for us to adhere to
a strict level of operational efficiency. We are helped in this task by the Infor asset-management
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solutions."
 Risk minimization

Audit security

Audits E-Signatures Revision control Workflow

Plant history and save Multiple Changes to activities and Defines permits and
changes to data approval levels work plans are recorded describes the process

The business-specific capabilities built-into Infor EAM Enterprise Edition allow us

to easily meet our customers’ quality requirements, as well as the strict regulations
of the automotive industry.”
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 Replace guesswork with facts

Make decisions through data

Reporting & Energie- KPIs Einfache Infor diference

Analysen Management Inbox Bedienung • Historical data help to make
decisions in the future
• Integrated energy management
with real-time data
• KPIs / key figures keep an eye on
Decisions based on facts the critical information at all times
• Simple user interface increases
productivity

“We are incredibly proud of this achievement, and it is testament to the dedication of the
entire team, including Prevas and Infor EAM, that it has been possible.”
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SECTION 06

EAM or ERP?

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 EXPERT ASSET MANAGEMENT

Why it works
IoT data analysis and proactive management

Hazards & safety records management Where is the value?

Energy tracking & usage analysis
• Up to 50% reduction in maintenance
Calibration and Inspection Control
overtime labor & contractor costs
Advanced reliability centered / predictive maintenance

Full asset lifecycle management, forecasting & budgeting

• 20% increased labor productivity
Managing, tracking & filing warranty claims • 5% reduction in new equipment costs
MRO budgeting, procurement & parts holding by
service level agreement, planned maintenance & response plans
• 20% reduction in MRO material costs
Expert asset management solution

Mobility for procedures & specifications and Typical ERP capabilities • 30% reduction in MRO inventory levels
enabling fast & accurate progress updates
• 50% increased warranty cost recovery
Work scheduling and assignment

Manage engineering team skills & qualification • 20% reduction in production downtime
Asset management strategies • 20% reduced energy consumption
(e.g. scheduled/preventative)

Extensive asset registry & facilities definition

Depreciation calculation
Additions & disposals
Simple MRO parts procurement
Basic MRO inventory holding
Asset records

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Example
Paper fabric Adolf Jass GmbH & Co KG
Maintenance with Infor EAM
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Copyright © 2013. Infor. All Rights Reserved. www.infor.com 73
Requirements of
...... to the maintenance system
• Master data management: machine master, article, warehouse, manufacturer, supplier, parts list
function and spare parts management.
• Implementation of the Jass maintenance processes in the EAM using a workflow
• TPM tours, maintenance, planned repairs, machine downtimes
• Planning support Documentation of exams with final codes (audit security / documentation
requirement)
• Simple and quick customization of the masks for your own fields
• Feedback of the work should be possible very quickly and easily
• Complete history of plants and orders
• Automated and standardized reporting of common KPIs
• Control of external service providers
• Guarantee management
(74)

• Mobile working as a requirement in the future

 Infor ION Integration between LN and EAM
Infor LN Synchronization Infor EAM

Process purchase requisition

Purchase Infor
Order synchronization MDM

Goods Receipt Goods receipt synchronization

E-part • Material requirements
• Purchase stocks • Service requirements
• Accounts Payable Material consumption • Administration of ET stocks
• Financial accounting • Time bookings
• Production logistics Rg.-Test
• Maintenance
• … • ...
Infor
Finances EAM

Basis Cost centers

Basis
Supplier master data
Data Item data
Data

Meter readings transfer

(if available - daily)
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Infor LN Integration Guide for Infor EAM

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 Differentiation between EAM and ERP

• EAM is designed and developed for maintenance / asset management à very

little training effort
• Implementation projects differ significantly from ERP projects
• Every company has assets that it has to manage - in ERP it is usually only used
for depreciation. But what about maintenance, guarantee, TÜV certificates,
technical attributes or energy management
• Many pre-made processes and screens for asset management
• Mobile apps for maintenance
• Simple configuration in the system (no customizing)
• An EAM is 80% integrated in an ERP system to dock on finance, controlling or
logistics

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SECTION 07

EAM 11.5
Highlights

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Infor CloudSuite™ EAM v11.5 Highlights

A sset P e rfo rman c e In fo r D a ta L a ke S afety en h an cemen ts Mo b ile GIS u p d a te s

Ma n a g e me n t (A P M) Schedule EAM data upload to Visualize permits (OpenCAD), Connected maps, multiple maps, set
Decay curves, service level, end of life Data Lake (SaaS only) enhanced configurations map extents, sharing base maps
assessment

B u ild in g In fo rma tio n C o re p ro d u c t u p d a tes Mo b ile u p d a te s Vo ic e o f c u s to me r

Mo d e lin g (B IM) Batch fuel issues, enhanced Improvements to sync and Several customer suggested
3D visualizations and walkthroughs, searching of nonconformities of linear download times, ease of usage product improvements
IFC, Revit support assets, GIS enhancements updates

General: Polish Finnish SQL 2019 JBOSS Wildfly14 On-premise/ MT SaaS

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 E A M 11 . 5

OpenCAD BIM
§ Enhanced visualization capabilities with
2D and 3D models and walkthroughs
§ Support for IFC standards for
exchanging BIM data
§ Surface BIM models within CloudSuite
EAM
§ Ability to associate/create EAM entities
with BIM objects consuming their data

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 E A M 11 . 5

AIP/APM: New condition/remaining life estimates

D E C AY C U R V E S EQUIPMENT CLASS EQUIPMENT RANKING
DEFINITION
Determine age/condition relationship: Determine condition using:
• Age based curve Use category to determine: • Age
– Straight Line
• Usage based curve • Service Life (Years)
• % based curve – Decay Curve based on years
• Service Life Usage on any UOM
– Decay Curve based on % Life
Establish generic lifecycle costs:
• Usage
• Annual Maintenance – Straight Line
• Refurbishment – Decay curve based on UOM
• Replacement – Decay curve based on % of usage

Identify alternate service life UOM • Condition Inspection

• Operating Hours
Calculate end of useful life
• Cycles

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 E A M 11 . 5 - D E C AY C U R V E S

What is remaining useful life?

new
Condition

Physical Inspection
Useful Life

Minimum acceptable condition

Remaining Useful Life

Effective age
(Not actual age)

Time
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SECTION 08

Nach EAM 11.5 &

Roadmap

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 N a c h E A M 11 . 5

What if analysis for APM/ SGR/ AIP

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 N a c h E A M 11 . 5 Predictive and prescriptive maintenance

And much more …

RFID and barcode

scanning

Field Service
Dispatching

(85)
 CloudSuite EAM

Digital User Experience –

Infor EAM v11.5.1
Recognizes Menu Security

Applies Screen Designer

A p p l i e s Ta b S e c u r i t y

Applies Locale

Enforces Flex Business Rules

Reuses Data Spies

H&L Soho UX

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 Last update Sep 2019
N a c h E A M 11 . 5

2019 2020 Beyond 2020

Planned Nov 2019 Planned H1 Planned H2 Scheduling automation
11.5 11.5.1 11.6 Constraint solver
Rules engine
Asset Performance Management/ Asset Customer suggested enhancements/ PIRs APM/ SGR/ LCA enhancements
AI/ML engine
CORE & INDUSTRY FEATURES

Investment Planning Czech translations Asset movement short term planning

BIM (Building Information Modeling) support MOC support
Field Service Dispatching
(OpenCAD) Industry specific updates (DoT,
Infor EAM Mobile Improve User Defined Screens – Transit, Utilities)
Extend parts description Mobile digital UX Configuration Manager
GIS enhancements
Materials staging
Customer suggested enhancements/ PIRs OpenCAD/ BIM enhancements
Polish translations System notifications (user focused)
Infor EAM Mobile
Virtual & augmented Reality
BIM Support (OpenCAD)
Infor EAM Mobile Storeroom inventory scanning
Support for service codes
Permit to work enhancements
Connected GIS maps (ESRI)
Multiple maps on mobile
Mobile sync performance improvements

Infor Data Lake adoption (IMS) d/EPM integration EAM-Infor OS enhancements New Infor Science Labs Opportunities
TECH & CLOUD

Birst analytics EAM to EAM Integration (ION) to support advanced solution

ION BOD updates Infor WMS integration automation
JBOSS Wildfly 14 Infor WFM integration Infor IoT PdM (vibration, lubrication,
impedance etc.)
SQL 2019
REST API enhancements

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SECTION 09

Augmented Reality

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SECTION 10

Partner / ICS

(90)
 I M P L E M E N TAT I O N A C C E L E R AT O R

From Big Bang to multiple sprints

“Perpetual renewal, swift delivery
3 months and interaction to consistently
benefit from unending change”

6 months 12 months
6-9 MONTH SPRINTS
• Plan for multiple go-lives
• First working prototype in 3 months
• No change requests for first 3 months
9 months • Never change the go-live date
• Remote delivery
• Cultural change
Source: Setting the ContinuousNext Foundation in Your Team
Gartner_Inc - https://www.gartner.com/en/documents/3947409)

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 ENTERPRISE ASSET MANAGEMENT

DACH EAM Partner

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