Module 4/ Unit § Page 102 C) — Lab 6/ Using a Search Engine Using a search engine effectively is one of the most important skills you can learn in terms of Internet use. In this lab, imagine you are troubleshooting an issue where several users have reported that the cursor keeps jumping around when they type on their laptops. 1) IEnecessary, start your computer and sign in then open the Edge browser from the taskbar. When you buy a computer from an OEM, you may want to change the default search provider. For Edge, the engine must support OpenSearch (opensearch.ora) and you must have visited the search engine home page. 2) Open google.com (you will be redirected to the home page for your country). If prompted, complete the wizard explaining Google's privacy and data collection policies. 3) Click the More Actions ellipse icon and then click Settings. 4) Click View advanced settings. Scroll down to the "Privacy and services” section then click Change search engine. 5) If you want to change the search provider (you do not have to), select Google Search then click the Set as default button, 6) Click in the address box and type laptop cursor jumps then press ENTER. 7) Browse through the results—you should find a mix of ad-supported sites explaining the issue and forums with multiple posts relating to similar issues. Take some time to explore some of these, using the Back button to retum to your search results. v Alternatively, right-click to open links in a new tab, then close the tab when you have finished. ‘You might find a number of solutions, including an option in Windows 8 to delay click events. As the user is running Windows 7 though, you determine that a more specific search might yield better results, 8) Click in the address box and type hp laptop cursor jumps “windows 7” then press ENTER. 9) Inanewtab, search forhp notebook cursor jumps "windows 7” and compare the resultsAs you can see, the more specific you make the search, the fewer results are returned and the more likely they are to address the same issue that you are researching, 10) Pick one of the HP forum pages ("h30434.www3.hp.com"), and read the posts. 11) Click in the forum's search box and type dm4 cursor jumps "windows 7," change the list box option to Entire Forum and click Go. 12) Read some of the posts and their replies—note that the frequent request to specify the exact model number when posting You decide to locate the latest touchpad driver version as the configuration settings for palm rest do not seem to be present in the version you have. 13) Point to the forum's Support menu link and select Download drivers. 14) In the product box, type dm4-2070 then click Go. Open the link for the matched product. 15) Note the option to use a software tool to identify missing drivers but use the Go link under option 2. 16) Choose the OS option as Windows 7 then click Update. 17) Expand Driver-Keyboard, Mouse and Input Devices and you will see the link for the touchpad driver. ‘We will not continue from here, but the next steps would be to ensure the user's computer is backed up then download and install the driver. It can be difficult to test whether a problem like this has really been solved so you would encourage the user to report back after a day or two to confirm whether the cursor problem was still present. 18) Optionally, shut down your computer if you are not continuing to use it after this lab, Troubloshoo Page 103 and ‘Support